Organization and Job Profile New Orleans, Louisiana
Position: Location: Baton Rouge, Louisiana CORPORATE BACKGROUND is a non-profit, academic, multi-specialty, healthcare delivery system dedicated to patient care, research and education. This award-winning system includes eight hospital campuses totaling 1,150 beds and over 35 physician clinics located throughout Southeast Louisiana. Its flagship hospital and clinic, Ochsner Medical Center, is located in New Orleans, Louisiana. Ochsner employs more than 770 physicians in 90 medical specialties and subspecialties, and performs more than 300 clinical research trials annually. Ochsner continuously meets the ever-changing patients and community needs through electronically-linked hospitals and health centers. Electronic medical records are available from any Ochsner location allowing for the most consistent patient care, both for routine health needs and more complex medical conditions. At Ochsner, close collaboration between clinicians and scientists brings medical discoveries from the laboratory to the bedside. Ochsner is a national leader in medical research with more than 300 ongoing research trials and 200 annual publications in medical literature. It is one of the largest non-university based physician training centers in the nation with over 375 medical residents, over 600 medical student months, and 400 allied health students annually. Ochsner is a leader in industry and the community. Ochsner has always played an important role in the health of the New Orleans community, but that contribution has never been more important than it is today. No one is better positioned to lead the future of healthcare in the region, and their reputation as an exceptional place to receive care and build a career is growing. In 2007, Ochsner was: The only New Orleans-area hospital honored as one of "America's Best Hospitals" by U.S. News and World Report, singled out from more than 5,000 U.S. hospitals for exceptional medical care. Ochsner was listed as one of the nation's 50 best in the ear, nose and throat category. Recognized as one of the nation's "Most Wired" in Hospitals & Health Networks magazine, an honor Ochsner earned each of the past four years. Named as a "Consumer Choice Award" winner in the National Research Corporation's Healthcare Market Guide. New Orleans residents have chosen Ochsner for this honor for 12 consecutive years. Selected as one of AARP's "Best Employers for Workers Over 50" for the third straight year. Ochsner is now ranked by AARP as No. 37 in the nation. Page 2 of 8
Named one of the "Best Places to Work" in New Orleans by CityBusiness newspaper for the third consecutive year. Honored with important industry recognition for two top executives. Ochsner Chief Executive Officer Dr. Patrick Quinlan was named the No. 1 most-powerful physician executive in the nation by Modern Physician magazine. Chief Operating Officer and President Warner Thomas was included for the second time by Modern Healthcare magazine's "Up and Comer" yearbook edition for his leadership during Hurricane Katrina. MISSION We Serve, Heal, Lead, Educate and Innovate. VISION Ochsner will be a global medical and academic leader who will save and change lives. We will shape the future of healthcare through our integrated health system, fueled by the passion and strength of our diversified team of physicians and employees. BATON ROUGE REGION Ochsner Medical Center in Baton Rouge is a 100-acre campus conveniently located at Interstate 12 and O'Neal Lane. It is comprised of a 140 bed fully- accredited acute care hospital and a 100 physician multispecialty group with 6 satellite clinics. Patients have access to an outstanding staff including more than 300 physicians and the area's most dedicated nurses. Ochsner Medical Center in Baton Rouge: Was the first to offer robotic surgery. Ochsner's Baton Rouge physicians offer minimally-invasive robotic gynecological surgeries to women in the area. Was the first to offer the latest in high-definition endoscopy, providing the physician with a clearer image and thus, a better, more reliable diagnosis. Now offers open heart surgery. The Greater Baton Rouge Region can depend on Ochsner Medical Center for cardiopulmonary, laboratory, radiology and inpatient services. Growth plans include a new Cancer Center and a free standing Emergency Department to name few. Baton Rouge Region Facts Ochsner is the only fully integrated multi-specialty group practice in Baton Rouge to include a hospital facility Largest area certified nurse midwife program Ochsner Medical Center - Baton Rouge received the Gold Level Hospital Quality Award from the Louisiana Health Care Review (LHCR) in 2008 and 2009 First to post ER wait times online in the Baton Rouge region Page 3 of 8
First in the Baton Rouge region to offer gynecological robotic-assisted surgery with the da Vinci Surgical System One of only 23 GYN Epicenter sites in the nation for robotic-assisted surgery Now offering general surgery options such as GERD treatment and colon cancer removal with the da Vinci Ochsner Medical Center - Baton Rouge received the Golden GIFT Breastfeeding Award in recognition of its GIFT certification. The Louisiana Maternal and Child Health Coalition and the Louisiana Office of Public Health-Maternal and Child Health Program awards GIFT certification to those birthing centers which demonstrate a commitment to breastfeeding through hospital-wide policies that support, promote and protect breastfeeding as the preferred and normal method of infant feeding. Baton Rouge Services Emergency services Inpatient services medical/surgical and telemetry units Hospital medicine Imaging services CT, CTA, MRI, MRA, mammography, ultrasound and nuclear medicine Cardiopulmonary services sleep studies, stress treadmill, EKG, EEG, arterial blood gases, pulse oximetry, pulmonary function studies featuring the body box, nebulization therapy, ventilation management, chest physical therapy, Bipap/CPAP and Nuclear Stress Tests Cardiac catherization lab Women's services Robotic surgery POSITION DESCRIPTION Responsible for strategic vision, long term planning, direction and overall accountability for the community hospital and clinic functions of -Baton Rouge Region. Provides leadership and direction in the planning, implementation, and evaluation activities of all areas of responsibility. Ensures the fiscal integrity and operational excellence of -Baton Rouge Region. Supports and is a champion in carrying out organizational goals and strategic initiatives to all areas of responsibility. Demonstrates dedication and passion for of Ochsner Health System-Baton Rouge Region, its mission, its people and its patients. Establishes an environment that encourages service excellence and cooperative collaboration both internally and externally. Contributes to carrying out Ochsner's Mission by serving as role model for all leaders. Serves as role model for industry and future strategy. Demonstrates actions consistent with Ochsner's "Expectations" and leadership traits as duties are performed on a daily basis. Page 4 of 8
A strategic leader with skills and abilities to meet current operations challenges along with proven strategic planning capability to map out long term vision. A visionary with creativity and management skill to proactively plan, develop and implement advancements in the quality of service and care. Possesses leadership and financial acumen to effectively lead in a complex, diverse community hospital. Professional attitude and ability to effectively relate to executive management, professionals and business and community leaders. Ability to energize and engage individuals at all levels. Exhibits excellent leadership skills and self-direction, good judgment in handling difficult situations and effective organizational, time management, interpersonal and conflict resolution skills. Excellent verbal and written skills. SERVICE STANDARDS Quality of Care & Patient Satisfaction Maintain professional relationships with appropriate officials; communicate honestly and completely; behave in a fair and nondiscriminatory manner in all professional contacts. Act as a role model for service quality standards and behaviors. Promote cultural and racial diversity within the workforce to 1) respond to a diverse patient population, and 2) promote productive working relationships. Interface with patients and families directly to obtain feedback and validate care processes. Remain accessible to patients and families who may initiate feedback or complaints. Review division performance in relation to established goals, implementing changes to effect continual improvement in the services provided. Maintain accurate and reliable patient/organizational records. Practice diligence in fulfilling the regulatory and legal requirements of the position and department. Coordinate with legal counsel on legal questions, lawsuits and compliance issues. Ensure compliance with all accreditation (e.g., JCAHO), and regulatory standards which are quality and safety related; exceed such standards in the goal to ensure superb quality. Improve current overall patient advocacy score. Page 5 of 8
People Development & Workforce Recruit and retain high performance employees focused on accomplishment of the mission. Ensure that the appropriate leadership and resources are available and organized to focus on the recruitment, retention, development, competence, and growth of qualified people in order to provide superb clinical quality in patient care services. Through subordinate directors and managers, ensure appropriate selection, training and supervision of staff to accomplish mission goals. Act as a role model being respectful in relationships with all employees and staff. Ensure a collaborative relationship with the medical staff in creating a positive and team oriented environment for employees. Ensure that direct reports have performance standards, objectives, evaluations, appropriate pay and opportunity for growth and development. Evaluate performance of management, quality of service and technical expertise of division personnel. Develop goals and objectives for the Division and initiate specific programs in the various areas of each department. Ensure that the appropriate Division leadership and resources are available and organized to focus on service and healing. Promote employee health and well being through education and benefit programs. Teaches expert knowledge and contributes through other leaders. Develops, promotes and mentors other department and functional leaders. Research, Education & Training Adhere to a personal plan of professional development and growth through professional affiliations, activities and continuing education. Ensure that Division is providing cutting edge services to meet the organization's mission and goals. Ensure the use of quality data to support Division decision making. Establish and/or evaluate Division research practices to ensure appropriate use in developing department services. Operational Profitability Ensure that the Division is managed in a fiscally sound manner consistent with corporate financial goals. Ensure that Division financial performance is consistent with external market demands. Page 6 of 8
Ensure that the appropriate financial leadership and resources are available and organized to manage financial systems and support Ochsner goals. Develop division operating and capital budgets and ensure financial objectives are achieved. Participate in the annual Ochsner budgeting process and recommend cost projections. Guide Division capital purchase decision making consistent with strategic goals and ensure compliance with capital policies. Ensure that the Governing Board is aware and approves of planning in any major program requiring significant capital expenditure. Growth Develop business relationships which enhance program growth. Energize the people and community to seek innovation, expansion of services, and program enhancement of community benefit and financial health. Solicit from the OCF CEO mission philosophy and ongoing strategic direction. Provide information to the Board and CEO on Division status and issues relative to mission and objective. Establish ongoing communication with executive management and employees that set philosophy and direction in a manner which can be operationalized. Evaluate changing demographic, legal and technical developments in the field and initiate new programs responsive to such needs. Participate in Ochsner planning activities as the key Division administrative representative. Establish policy position for OCF for a variety of forums related to health care and community activities. Support Ochsner fund raising efforts for all mission activities; develop and participate in fund raising activities for OCF programs. Physical & Technology Infrastructure Develop and revise organizational structures to meet functional needs; ensure communication, reporting, and incentives align people and processes. Attend Governing Board meetings and prepare presentations as appropriate or upon request. Ensure consultation and collaboration before establishing or changing policy; implement difficult decisions as appropriate. Ensure compliance with applicable accreditation and regulatory requirements. Support OCF Executive and Senior Management in completing related duties as directed. Page 7 of 8
Actively develop programs and processes to connect and integrate OCF with health care industry and community activities. Collaborate with the medical staff in any program development affecting the Division. Ensure that the physical environment and job structures are designed to promote patient and employee safety. Ensure the proper tools are available to accomplish the mission of high quality patient care. Organize administrative systems and structures to support program development. QUALIFICATIONS Education, Experience & Training: Master degree in Healthcare or Business Administration or related field. A minimum of ten years of experience in successfully managing complex hospital and patient care delivery. COMPENSATION Compensation arrangements are competitive and will be commensurate with the selected candidate s experience and achievements, and responsibilities of this position. CONSULTANTS Carrie Hackett Beth Gordon Managing Partner Senior Consultant Grant Cooper HealthCare Grant Cooper HealthCare 314-726-5291, x 140 314-726-5291, x 119 314-726-5294 (fax) 314-726-5294 (fax) hackett@grantcooper.com gordon@grantcooper.com Page 8 of 8