Guidelines for Our Visitors

Guidelines for Our Visitors

welcome

Welcome to San Ramon Regional Medical Center We understand that patients may benefit from the comfort and company of visitors. However, rest is an important part of a patient s recovery from surgery or an illness. In an effort to provide the best care for our patients, the hospital staff wants to ensure that our patients have the opportunity to see visitors, and have adequate time to rest and recover during their hospitalization. Please consider this information when you visit someone in the hospital: Ask the nurse if the patient is well enough to have visitors, and if there are any restrictions. Visits may be restricted for patient rest, privacy or medical reasons. If a patient seems tired, please shorten your visit. Only healthy people may visit patients in the hospital. Please do not visit the hospital if you are sick, have a fever, cough, runny nose, or if you have been exposed to a communicable illness recently. We encourage all visitors to wash their hands before and after visiting each patient. Hand sanitizers are available. General hospital visiting hours are 9 a.m. to 8 p.m. Please see the following guidelines for each nursing unit. Extended visiting hours may be arranged with the nurse in charge. Children ages 5 and older are usually permitted to visit hospital patients. (See unit guidelines.) Visiting children are to be closely supervised by a visiting adult at all times. They may not be left alone in any areas of the hospital. Public restrooms are available for visitors on the first floor near the main hospital lobby and near the Café Ramon. Please do not use the patient restrooms. Please limit your cell phone usage to public waiting areas or outside the hospital building. Smoking is not permitted in or outside the hospital. Photography is restricted to family photos due to patient privacy. Pet visits must be approved in advance by the unit supervisor. If you have any questions or concerns, please ask to speak to your nurse, the department supervisor, or the hospital Nursing Supervisor.

CALLS TO NURSES Please appoint one family spokesperson who can act as the primary representative for communicating between the staff and the family, and calling the nurses station when necessary. If possible, please do not call the nurses station during change-of-shift times listed below. Please address the nurse with any questions or concerns regarding the patient s care. However, the status or diagnosis of a patient will be given only to immediate family or significant other. Due to patient privacy concerns, detailed information cannot be given over the telephone. NURSING UNIT-SPECIFIC GUIDELINES Visitor guidelines for specific nursing units are listed below. Intensive Care Unit (ICU) (FIRST FLOOR) Patients in our ICU are the most seriously ill patients in the hospital. They may not be able to speak or communicate with you. Rooms 101 112 Nurses station number is 925.275.8285. Nursing staff change-of-shift hours: 7 a.m. to 9 a.m., and 7 p.m. to 9 p.m. Please honor the patient s need for rest. Only members of the immediate family may visit, including: spouse, significant other, parents, siblings, agents with Durable Power of Attorney. Two people may visit at a time. Visitors must be age 12 and older. No visitors are allowed during the nurses change of shift. Visitors may be asked to leave the ICU at the discretion of the nursing staff. ACCESS TO THE ICU: Please use the telephone located in the ICU waiting room to call the nurses station to enter the unit. The nurse will let you enter the unit when it is appropriate. Listen for the buzz and then open the door immediately. Cards, silk or artificial flowers, and Mylar balloons usually are permitted. Live flowers and latex balloons are not allowed. PEDIATRIC PATIENTS: Parents or guardians are welcome to unlimited visits, and one of them is encouraged to stay overnight with their child.

Definitive Observation Unit (DOU) (SECOND FLOOR) Patients on DOU receive cardiac monitoring, and they are seriously ill. They need sufficient sleep for their recovery. Rooms 202 to 223 Nurses station number is 925.275.8490. Nursing staff change-of-shift hours: 7 a.m. to 8 a.m., and 7 p.m. to 8 p.m. Visiting hours are 9 a.m. to 8 p.m. Two people may visit at a time. Please limit your visits to 30 minutes. Visitors may wait in the hospital lobby or the Café Ramon located on the first floor. Overnight visitors are discouraged, except for pediatric patients. PEDIATRIC PATIENTS: Parents or guardians may visit anytime. One parent is encouraged to stay overnight with their child. Medical/Surgical (Diablo) (SECOND FLOOR) Patients on the Medical/Surgical Unit are recovering from surgery or an illness. Rest remains an important part of their recovery. Rooms 224 260 Nurses station number is 925.275.8315. Nursing staff change-of-shift hours: 7 a.m. to 8 a.m., 3 p.m. to 4 p.m., and 11 p.m. to 12 a.m. Visiting hours are 9 a.m. to 8 p.m. Two visitors at a time may visit. Please limit your visits to 30 minutes. Visitors may wait in the hospital lobby or the Café Ramon located on the first floor. Overnight visitors are discouraged, except for pediatric patients. PEDIATRIC PATIENTS: Parents or guardians may visit anytime. One parent is encouraged to stay overnight with their child.

Family Birthing Center (FIRST FLOOR) Having a baby can be a very exciting time for the whole family. Please realize that new mothers, babies, and even new fathers or partners need their rest and privacy as well. Rooms 120 142 Nurses station number is 925.275.8296. Nursing staff change-of-shifts hours: 7 a.m. to 8 a.m., and 7 to 8 p.m. Visiting hours are not restricted; however, the mother may need to rest and to have privacy to feed the baby. There is a visitor waiting room outside the Family Birthing Center. We ask the father or partner to support the new mother and the baby, and to limit visitors as appropriate. Only four visitors are allowed in the patient room at one time. Healthy siblings of the newborn are welcome to visit. Please ensure that an adult, other than the patient, watches the children at all times anywhere in the hospital. Children under age 12 are not permitted to visit unless the child is a sibling of the newborn. Only parents may visit the Neonatal Intensive Care Nursery. One adult (the father, significant other or another adult) may spend the night with the patient. No children are allowed to spend the night. Please do not use cell phones in the hallways. CALLS TO PATIENTS Direct-dial hospital telephone numbers will be provided by the hospital operator at the main number, 925.275.9200. Calls may be transferred from the hospital operator from 7 a.m. to 9 p.m. or direct dialed to a patient s bedside phone. In consideration of the status of critical care patients, please limit the number of direct patient calls to ICU. CELL PHONE ETIQUETTE Please limit your cell phone usage to public waiting areas or outside the hospital building.

CAFÉ RAMON Visitors may eat in the dining room, outside dining areas, or take their trays to the patient rooms. Please do not eat or drink in the hospital lobby or waiting rooms. Complimentary coffee and tea are available in the Café Ramon dining room, and vending machines are located just outside the Café. Cash is accepted. Café Ramon serving hours are as follows: Monday Friday 7 a.m. to 10 a.m. Breakfast 11 a.m. to 1:30 p.m. Hot Entrée 1:30 p.m. to 2:30 p.m. Sandwiches, Salads & Soup only 2:30 p.m. to 3:30 p.m. No food service 3:30 p.m. to 5:30 p.m. Sandwiches, Salads & Soup only 5:30 p.m. to 7 p.m. Hot Entrée Saturday, Sunday and Holidays 11 a.m. to 2:30 p.m. Hot Entrée, Sandwiches, Salads & Soup 5:30 p.m. to 6:30 p.m. Hot Entrée, Sandwiches, Salads & Soup ATM An ATM is located in the Café Ramon. CORNERSTONE GIFT SHOP The hospital Volunteers operate the Cornerstone Gift Shop located off the main hospital lobby. The shop sells flowers, gifts, cards, snacks, stuffed animals, personal items, and toys. Cash, checks and credit cards are accepted. Items may be purchased by telephone and delivery arranged by calling 925.275.8404. Gift Shop Hours Monday to Friday 9 a.m. to 4 p.m. Monday to Friday Evenings 4 p.m. to 7 p.m. (Evening hours depend on volunteer availability.) QUIET ROOM The hospital s quiet room, located near the front lobby, is always open for private prayer and meditation. The hospital has a meditation garden near the lobby. SMOKE-FREE ENVIRONMENT San Ramon Regional Medical Center provides a smoke-free environment inside and outside the hospital buildings. Smoking is not permitted on the hospital campus.

NO LATEX BALLOONS San Ramon Regional Medical Center does not allow latex balloons in the hospital, because they are highly allergenic. Silver Mylar balloons are acceptable. INTERNET CONNECTION San Ramon Regional Medical Center provides a free wireless Internet connection for patients and visitors. Log into SRRMCGuest. GIFT POLICY Our employees and volunteers may not accept gifts or cash from patients or visitors. We are most grateful for your good thoughts and intentions. QUALITY MONITORING San Ramon Regional Medical Center takes pride in providing high quality patient care and services. We have policies and procedures in place to help assure the quality of medical care and service provided by our staff. If you have questions and concerns about hospital care, we suggest you contact the nurse or the nursing supervisor or director. You may file a grievance with this hospital by writing or calling: Chief Executive Officer (CEO) San Ramon Regional Medical Center 6001 Norris Canyon Road, CA 94583 925.275.9200 You may file a complaint with the State Department of Health Services regardless of whether you use the hospital s grievance process: California Department of Health Services Licensing and Certification, East Bay District Office 850 Marina Bay Parkway, Building P, 1st Floor Richmond, CA 94804 510.620.3900 The public may contact the Joint Commission s Office of Quality Monitoring to report any concerns or to register complaints about a Joint Commission-accredited health care organization by either calling 800.994.6610 or emailing complaints@jcaho.org. OTHER RESOURCES ON OUR WEBSITE: www.oursanramonhospital.com

IMPORTANT TELEPHONE NUMBERS Main Hospital Number... 925.275.9200 Admitting... 925.275.8257 Blood Conservation... 925.275.8422 Breast Center...925.275.6116 Cardiology/EEG... 925.275.8287 Cardiac Rehabilitation... 925.275.8444 Cardiac Surgery Program... 925.275.8221 Case Management... 925.275.8324 Diabetes Services... 925.275.6018 Dietitian... 925.275.8425 Endoscopy Services/Outpatient Surgery... 925.275.8261 Gift Shop... 925.275.8404 Housekeeping... 925.275.8337 Infusion Center... 925.275.8842 Laboratory... 925.275.8267 Medical Records (Health Information Management)...925.275.8263 Nursing Units Definitive Observation Unit... 925.275.8490 Family Birthing Center... 925.275.8296 Intensive Care Unit... 925.275.8285 Medical/Surgical Unit (Diablo)... 925.275.8315 Nursing Supervisor... 925.275.8293 Orthopedic Program... 925.275.8427 Outpatient Surgery Center... 925.275.8800 Patient Billing (Business Office)... 866.904.6871 Pediatric Services... 925.275.8421 Pharmacy... 925.275.8290 Pleasanton Diagnostic Imaging Center... 925.467.1400 Physician Referral Service... 800.284.2878 Pre-Operative Nurses... 925.275.8206 Radiology/Diagnostic Imaging... 925.275.8273 Respiratory Services... 925.275.8287 Social Services... 925.275.8414 Sports Performance Institute... 925.275.6166 Surgery Admission... 925.275.8261 Therapy Services... 925.275.8442 Volunteer Office... 925.275.8291 Wound & Ostomy Care... 925.275.8210

San Ramon Regional Medical Center NORTH ROOMS 101-112 ROOMS 123-142 N ROOMS 113-122 MAIN ENTRANCE Main Floor INTENSIVE CARE UNIT TASSAJARA REGISTRATION LOBBY CARDIO COURTYARD RESPIRATORY FAMILY BIRTHING CENTER Q PHARMACY GIFT SHOP BUSINESS OFFICE AND ADMITTING POST ANESTHESIA (RECOVERY) ADMIN DIAGONOSTIC IMAGING CATH LAB BLACKHAWK SURGERY COURTYARD CAFETERIA ENTRANCE LAB REGISTRATION MATERIEL MEDICAL STAFF OFFICE SURGERY ADMISSION ENDOSCOPY MANAGEMENT CLINICAL LAB (STAFF ONLY) EMERGENCY EMERGENCY ENTRANCE Main Hospital 6001 Norris Canyon Road San Ramon, CA 94583 925.275.9200 www.oursanramonhospital.com Second Floor ROOMS 201-223 ROOMS 240-260 ROOMS 224-239 DIABLO MEDICAL/SURGICAL UNIT DEFINITIVE OBSERVATION UNIT DOCTOR S DINING ROOM SOUTH PARKING ENTRANCE PARKING MRI WELLWORKS OUTPATIENT THERAPY SERVICES WEST ROOM THERAPY SERVICES ENTRANCE THERAPY REGISTRATION SPORTS PERFORMANCE INSTITUTE INFUSION CENTER PARKING COURTYARD CARDIAC REHAB WOUND CLINIC PRE-ADMISSION HUMAN RESOURCES MAIN ENTRANCE ROOM D OUTPATIENT RADIOLOGY LOBBY OUTPATIENT SERVICES ENTRANCE BREAST CENTER OUTPATIENT REGISTRATION ROOM B HEALTH INFORMATION (MEDICAL RECORDS) SOUTH ROOM COURTYARD PARKING BLOOD CONSERVATION EAST ROOM South Building Outpatient Services 7777 Norris Canyon Road San Ramon, CA 94583 KEY Registration Public Telephone Rest Room Elevator Stairs Waiting Room Q Quiet Room Conference Room

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