Behavioral Healthcare Providers Presenter: Sally Lewis Olson Thursday, March 10, 2016 11:30 a.m. 12 p.m.
Sally Lewis Olson Sally Lewis Olson is business development director at Behavioral Healthcare Providers. Ms. Olson is passionate and dedicated to providing quality behavioral services to consumers. With more than 35 years of success, her specialties include network development, contracting, credentialing telehealth services and strategic selling. Ms. Olson holds a master s degree from the University of Minnesota and is a licensed social worker and licensed alcohol and drug counselor in Minnesota. 1405 N. Lilac Drive Suite 151 Golden Valley, MN 55422 763-525-1746 Bhpcare.com
Diagnostic Evaluation Center Telehealth Behavioral Crisis Assessments in Minnesota http://www.bhpcare.com Sally Lewis Olson: Director of Business Development Behavioral Healthcare Providers History & Timeline 2 1
Historical Challenges: Behavioral Crisis Patients Mental Health Stigma & Desire for Better Care Increased Liability & Inpatient Admissions Psychiatric Patient is Time-Consuming Inadequate Medical Necessity Documentation Lack of Access to Behavioral Health Resources Re-Admissions in Emergency Settings 3 DEC System Solution Diagnostics Evaluation Centralized Coordination of Care A licensed mental health professional diagnoses and documents via a web-based, based, HIPAA-compliant, modernized software system. A licensed mental health professional determines the most appropriate level of care in collaboration with the patient s care team. Release of assessment to provider using store-and and- forward technology. Coordinate appointment scheduling and community resources. Personal follow-up with patient within 24 hours. 4 2
Target Goals Provide Access to Trained Clinicians Optimize Workflows to Save Staff Time Reduce Unnecessary Inpatient Admissions Expand the Access to Local Community Services Improve Patient Care & Follow-Up Reduce Liability for Hospitals Advance Coordination of Care: Store-and-Forward Technology 5 Cold Hard Facts More than 60% of rural Americans live in mental health professional shortage areas More than 90% of all psychologists and psychiatrists, and 80% of MSW s, work exclusively in metropolitan areas More than 65% of rural Americans get their mental health care from their primary care provider As a result, more than 91 million people are living in areas with a mental health shortage Source: Hyde, P. S. (2013). Report to Congress on the nation's substance abuse and mental health workforce issues. Retrieved from U.S. Department of Health and Human Services website: https://store.samhsa.gov/shin/content/pep13-rtc- BHWORK/PEP13-RTC-BHWORK.pdf 6 3
St. Louis County Stats Largest county in MN by area Population: 200,949 32 people per square mile Area: 6,860 Square Miles Persons 65+ Years of Age: 17.2% Veterans: 8.82% Below Poverty Level: 16.4% 7 Key Challenges at Fairview Range Continually at capacity, with nowhere to turn due to lack of adequate providers and services Capturing only 40% of data on inpatient admission Long wait times for behavioral care patients, with many being admitted for days without ever getting psychiatric services ED physicians felt trapped, as they were the sole decision-makers on whether or not a patient was safe to return to the community Inability to access community providers in a timely fashion 8 4
Results Fairview Range Medical Center: Hibbing, MN Established in June 2014 817 Telehealth Assessments (June 2014 December 2015) Reduced Inpatient Admissions from ED by 20% (2014 = 72%) Connected to Next Level of Care > 85% Average Wait Time to Begin Assessment 30 Minutes Reduced Inpatient Lengths of Stay from 9.4 to 9.0 Days I appreciate what you guys have done for our community. (Dr. Baldwin, Primary Care Physician, Hibbing, MN) 9 Triple Aim 10 5
Ongoing Opportunities Silver Tsunami Veterans Babysitters via Telehealth Assisted Living Hospice/Palliative Care Primary Care 11 DEC Present & Future Locations Using DEC 3 Hospital Emergency Sites 5 Telehealth Hospital Emergency Sites 171 Schools (Mobile Assessments) 1 Assisted Living Care System 2 Children s Hospitals (Use of DEC Application & Care Coordination) January 2016: Launch Revised DEC & SchedulR Applications Presentations: National Registry of Emergency Medical Technicians (January 2016) Minnesota Hospital Association (March 2016) California Telehealth Network Telehealth Summit (April 2016) American Telemedicine Association (May 2016) Developing Channel Partnerships National Expansion 12 6
BHP: Diagnostic Evaluation Center Connecting Patients in Crisis with Appropriate Providers www.bhpcare.com Sally Lewis Olson: Director of Business Development; solson@bhpnet.com 13 7