Sector Healthcare Sub-Sector Allied Health & Paramedics Occupation Pharmacy Assistant Reference ID: HSS/Q5401, Version 1.0 NSQF level: 4 Pharmacy Assistant
Published by: All Rights Reserved, First Edition, March 2016 Printed in India at Copyright 2016 Healthcare Sector Skill Council 520-521, 5th floor, DLF Tower A, Jasola District Center New Delhi - 110025, India Tel: 011-41017346,40505850 Email: info@healthcare-ssc.in Website: www.healthcare-ssc.in Disclaimer The information contained herein has been obtained from sources reliable to Healthcare Sector Skill Council. Healthcare Sector Skill Council disclaims all warranties to the accuracy, completeness or adequacy of such information. Healthcare Sector Skill Council shall have no liability for errors, omissions, or inadequacies, in the information contained herein, or for interpretations thereof. Every effort has been made to trace the owners of the copyright material included in the book. The publishers would be grateful for any omissions brought to their notice for acknowledgements in future editions of the book. No entity in Healthcare Sector Skill Council shall be responsible for any loss whatsoever, sustained by any person who relies on this material. The material in this publication is copyrighted. No parts of this publication may be reproduced, stored or distributed in any form or by any means either on paper or electronic media, unless authorized by the Healthcare Sector Skill Council.
iii
iv
Acknowledgments Healthcare Sector Skill Council (HSSC) acknowledges the contribution of all the individuals and organizations who have contributed to the preparation of this book. We would like to thank Dr Naresh Trehan, Chairman, HSSC for his constant guidance and support. We would also like to acknowledge the efforts of HSSC Governing Council and members of HSSC Content Approval Committee; Dr A K Agrawal, Dr Alexander Thomas and HSSC team who guided preparation of the book. Sincere appreciation is extended to our industry partners, all experts for providing technical inputs and reviewing the individual modules. The efforts of Team Talento is specially appreciated for supporting the development of the book. The preparation of this book would not have been possible without the strong support of Healthcare Industry and their valuable feedback. HSSC dedicates this book to youth of the country who desire to learn specialized skills, an invaluable asset for making a career in the Healthcare Sector and wish to be part of the most Nobel profession of saving life. For Healthcare Sector Skill Council Dr Shubnum Singh (Chairperson, HSSC Content Approval Committee) For Healthcare Sector Skill Council Mr. Ashish Jain (Chief Executive Officer) v
Participant Handbook About this book This Participant Handbook is designed to enable training for the specific qualification Pack(QP). Each National Occupational (NOS) is covered across Unit/s. Key Learning Objectives for the specific NOS mark the beginning of the Unit/s for that NOS. Receive prescription from pharmacist and verify that information is complete Record and select the correct medicines for dispensing Establish or maintain patient profile, including lists of medications taken by individual patients Manage and maintain the drugs supply and order Maintain proper storage and security condition for drugs Act within the limits of one s competence and authority Maintain a safe, healthy, and secure working Environment Symbols used in the book have been listed below. vi
Pharmacy Assistant Table of Content S. No. Modules and Units 1. About Pharmacy Industry Unit 1.1 - About Pharmacy Industry Unit 1.2 - Types of Pharmacy Practice Areas Unit 1.3 - Job History and Development of Pharmacology & Drugs Unit 1.4 - Pharmacy Law and Ethics Unit 1.5 - Roles & Responsibilities of Pharmacy Assistant Unit 1.6 - Terminology and Equipments Related to Pharmacy 2. Structure and Function of Human Body Unit 2.1 - Structure and Function of Human Body 3. Fundamentals of Pharmacology Unit 3.1 - Fundamentals of Pharmacology Unit 3.2 - Classification of Drugs Unit 3.3 - ADR (Adverse Drug Reactions) and Medication Errors 4. Prescription Reading (HSS/N/5401) Unit 4.1 - Prescription Reading Unit 4.2 - Non authentic or Fraudulent Prescriptions 5. Dispensing of Prescription (HSS/N/5402) Unit 5.1 - Selection of Prescribed Medicines Unit 5.2 - Selection of Advised Medical Devices Unit 5.3 - Recording, Describing & Dispensing of Prescription Unit 5.4 - Handling of OTC and Restricted Drugs 6. Records & Documentation (HSS/N/5403, HSS/N/5404) Unit 6.1 - Patients Data Storage and Management Unit 6.2 - Drug Formulary & CIMS Unit 6.3 - Maintain Patient Profile Including Lists of Medications 7. Drug Supply and Inventory Management (HSS/N/5404) Unit 7.1 - Managing and Maintaining Drugs Supply Unit 7.2 - Inventory Management Unit 7.3 - Basics of Accounts Management Unit 7.4 - High Alert Medication (HAM) Management 8. Medicine & Equipment Storage (HSS/N/5405) Unit 8.1 - Medicines Storage Unit 8.2 - Medical Devices Storage Unit 8.3 - Handling of Hazardous Substances Page No. 1 3 8 11 17 22 26 35 37 49 51 55 59 63 65 72 75 77 82 84 88 91 93 97 100 109 111 127 135 140 143 145 151 154 vii
Participant Handbook Table of Content S. No. Modules and Units Page No. 9. Act Within the Limits of Competence and Authority (HSS/N/9603) Unit 9.1 - Act Within the Limits of Competence and Authority 10. Sanitation, Safety and First-Aid (HSS/N/9606) Unit 10.1 - Safe Working Environment Unit 10.2 - First Aid 11. Emergency Medical Response (HSS/N/9606) Unit 11.1 - Emergency Medical Response 12. Personnel Hygiene (HSS/N/9606) Unit 12.1 - Personnel Hygiene 13. Soft Skills And Communication Skills Unit 13.1 - Introduction to the Soft Skills Unit 13.2 - Effective Communication Unit 13.3 - Grooming and Hygiene Unit 13.4 - Interpersonal Skill Development Unit 13.5 - Social Interaction Unit 13.6 - Group Interaction Unit 13.7 - Time Management Unit 13.8 - Resume Preparation Unit 13.9 - Interview Preparation 14. IT Skills Unit 14.1 - Introduction to Computer Unit 14.2 - Basic Computer Knowledge Unit 14.3 - Components of Computer Unit 14.4 - Concept of Operating System Unit 14.5 - MS Word Unit 14.6 - MS PowerPoint Unit 14.7 - MS Excel Unit 14.8 - Internet Concepts 15. Employability & Entrepreneurship Skills Unit 15.1 Personal Strengths & Value Systems Unit 15.2 Digital Literacy: A Recap Unit 15.3 Money Matters Unit 15.4 Preparing for Employment & Self Employment Unit 15.5 Understanding Entrepreneurship Unit 15.6 Preparing to be an Entrepreneur 157 159 163 165 169 175 177 191 193 209 211 214 218 228 239 244 248 252 257 261 263 265 268 270 279 289 298 314 323 327 344 349 358 367 386 viii 8
For more information, please contact us: Ms Seemonti Sarkar Ph : 011-41017446,41017346,40505850 Ext : 113 Email : seemonti.sarkar@healthcare-ssc.in or you may contact HSSC office at: 520-521, 5th floor, DLF Tower A, Jasola District Center New Delhi - 110025, India Tel: 011-41017346,40505850,41017446 Email: info@healthcare-ssc.in Website: www.healthcare-ssc.in