2016 Annual Report
Leadership Message Dear Friends, Your Life. Our Passion. That s our mantra. It sums up our mission and what drives us. Since 1978, Hospice of Palm Beach County, Hospice of Broward County and Hospice by the Sea have cared for 200,000 families in South Florida. These three hospices are now one branch of Trustbridge, a community nonprofit that provides support for families facing serious illness, 24 hours a day. Our other services include skilled and compassionate home health care, unparalleled caregiver support and extensive bereavement programs. While we have a new brand and look, we retain the legacy of the meaningful work we have done in our communities for nearly 4 decades. We are one provider one team bound in our longstanding mission. Our passion and commitment to the people we care for drive us to reach for industry-leading goals, employing innovative methods in clinical care and our business practices. With the goal of improving patient care and employee satisfaction, we utilize Lean Six Sigma methods and tools to streamline our internal processes. This collaborative team approach enlists front-line staff and leadership in an ongoing effort to improve performance. Our unmatched levels of hospice and home health care have been nationally recognized for excellence, earning the Joint Commission National Quality Seal of Approval for both Palm Beach and Broward counties. We are the only hospice with this distinction in both counties. To deliver vital services in the most effective ways possible, we have our own in-house pharmacy and durable medical equipment division. Recent innovations in our pharmacy include the addition of a robot that fills 50% of our prescriptions. Our CareConnection department is dedicated to meeting all patient needs with immediate response, 24 hours a day. Our goal for new patients is to have a nurse walking through their door within 4 hours of their initial contact. Our Knowledge Center combines robust internal staff orientation, education and training programs. It has been recognized nationally for its high-quality education practices and materials. The Center is now home to the nation s first hospice Simulation Lab, which utilizes computerized mannequins to train clinical employees in palliative-care scenarios. We re proud of our passion and our commitment to those we serve. Our care, and, in turn, your loyalty and support, ensure that these important services are here for all who need them, now and in the future. Trustbridge Board of Directors Randy Levitt, Chairman Heather Miller, Vice Chair Randy Nobles, Treasurer Barbara Litten, Secretary Marian Pearlman Nease Donna Plasket Nancy Smit Thomas Tracy John Zells Officers and Management Team David C. Fielding, President & CEO Randy Prange, EVP & COO Mark R. Huntley, Chief Financial Officer Jackie Lopez-Devine, Chief Clinical Officer Dr. Faustino Gonzalez, Chief Medical Officer, Hospice Dr. Leonard Hock, Chief Medical Officer, Trustbridge Palliative Dr. Karen Kennedy, Vice President, Medical Affairs Amy Cannizzo-Brennan, Vice President, Sustaining Innovation Dominique Renaud, Vice President, Business Relations Bivek Pathak, Chief Information Officer Greg Sinclair, Vice President, Plant Operations Fred Watson, Chief Human Resource Officer Foundation Board of Directors William E. Bill Quinn, II, Chairman Robert M. Friedman, CLU, Vice Chair Beth Walton, Secretary Thomas Burns, CPA, Treasurer Bishop W. Oshea Granger, Imd. Past Chair James R. Borynack Jennifer Brancaccio Richard Callahan, Esq. Mark Cook F. Malcolm Cunningham, Jr., Esq. Patrick J. Franklin C. Glen Ged, Esq. Jeremy Hurd Stuart B. Klein, Esq. Thomas Quick Albert J. Travasos, CLU, CLTC David C. Fielding President and CEO Randy Levitt Chairman Officers Greg Leach, President Pedro Herrera, Vice President
Financials 2016 Revenue Sources Medicare 86.2% Fundraising 6.5% Commercial Insurance and Private Pay 4.2% Medicaid 3.1% 2016 Expenses Patient/Family Care 82.1% Administration 15.9% Fundraising 2.0% Your Local, Community Hospice Employees 1,284 Volunteers 900 Average Daily Census 1,950 Number of Patients Served 11,851 A complete set of audited statements and reports is published on our website, trustbridge.com.
Caring for the Community Meeting the medical, emotional and spiritual needs of 1,950 patients and their families per day, in Palm Beach and Broward counties. Patient Care Visits Nurse Visits...319,260 CNA Visits...258,450 Social Worker Visits... 36,446 Physician Visits... 35,599 Chaplain Visits...22,265 Volunteer Visits...15,719 Music Therapist Visits*... 7,957 Patient Care Deliveries Medical Supply Deliveries... 70,148 Medication Deliveries... 61,463 Equipment Deliveries... 20,100 Nutritional Deliveries... 13,708 *Funded by our Foundation donors Helping families heal after a loss Grief Support Adults served... 1,389 1-to-1 counseling sessions...2,522 Group counseling sessions... 499 Children served*...333 1-to-1 counseling sessions... 531 School-based group sessions...123 Camp Good Grief Campers...49 Camp Stingray Campers... 47 Club Seahorse Campers...33 *Funded by our Foundation donors
Making a True Difference in the Lives of Patients and Families Our Foundations (Hospice of Palm Beach County Foundation, Hospice by the Sea Foundation and Hospice of Broward County Foundation) are the philanthropic arm of Trustbridge. Thanks to donors like you, we are able to go beyond what is covered by Medicare, Medicaid and private insurance to offer specialized services and exceptional care to every family who needs it. Your donations help in so many ways! 40.1% Charitable Care As your local, not-for-profit hospice, we are committed to providing care for everyone in our community, including those without insurance coverage or the ability to pay. Thank you for helping us to fulfill our mission. 22.0% Community Outreach/Employee Health Community outreach initiatives, employee health programs and the updating of our inpatient care centers were made possible by your support. 12.4% Music Therapy Music can create a physical and emotional connection that relieves pain, anxiety, depression and other symptoms. Thanks to your generosity, we offer one of the nation s largest music therapy programs, providing 7,957 music therapy visits in 2016. 11.6% Extraordinary Comfort Measures Trustbridge is one of only 4% of hospices nationwide that admit patients into hospice care who need to continue treatments for their comfort (chemotherapy, radiation, intravenous medications and blood transfusions). Your donations fund the comfort measures so these families can benefit from the world of support that hospice offers. 7.1% Physician and Employee Training Your generosity provides funding for the Fellowship in Hospice and Palliative Medicine program, our partnership with University of Miami Miller School of Medicine. In addition, we are able to offer training and education programs for our physicians and nursing staff (including the nation s first hospice Simulation Lab, which provides computerized mannequins for training). 6.8% Grief Support In 2016, we were able to help 1,389 adults with individual and group counseling. We served 333 children and teens with individual and group counseling, and 3 camp programs: Camp Good Grief, a 3-day overnight camp; Camp Stingray, a week-long day camp; and Club Seahorse, a 1-day program offering therapeutic experiences with miniature horses and the arts. *See detailed statistics on the Caring for the Community page of this report.
Jupiter Juno Beach We care for you, wherever you reside Belle Glade Palm Beach Gardens West Palm Beach Covering the 3,600 square miles of Palm Beach and Broward counties, we care for 1,950 patients per day in their family homes, caregiving facilities and our 9 Trustbridge inpatient care centers. Inpatient Care Center Regional Office Wellington Boynton Beach Vision Resale Shop Foundation Office Delivery Vehicles Delray Beach To provide an unmatched healthcare experience for families in their time of need. Mission Coral Springs Boca Raton Pompano Beach Fort Lauderdale To provide families with access to compassionate, expert and professional healthcare services in their time of need, throughout their lifespan. Values Excellence Integrity Teamwork Compassion Accountability Pride 24/7 Admissions 844.422.3648 Donations 877.494.6890 5300 East Avenue West Palm Beach, FL 33407 Licensed since 1981. Accredited by the Joint Commission. 501(c)(3) not-for-profit organization. Jewish Accreditation by the Palm Beach County Board of Rabbis, Inc. Fort Lauderdale