National Inpatient Survey Results 2011 (Patients Discharged June 2011) Sue Hardy, Director of Nursing 26 April 2012
National Inpatient Survey Results 2011 Direction of Travel since 2010 survey Improved 44 Stayed the same 10 Got worse 9 Not Applicable 1 Total 64 2011 Scores = Green Best performing s 0 About the same 62 Worst performing s 2 Total 64
The Emergency / A&E Department 1. The Emergency /A&E Department (answered by emergency patients only) 2010 survey the 2011 Q3 While you were in the Emergency Department, how much information about your condition or treatment was given to you? Q4 Were you given enough privacy when being examined or treated in the Emergency Department? 8.0 7.8 7.0 9.8 8.9 8.8 7.6 9.8 Q5 Following arrival at the hospital, how long did you wait before being admitted to a bed on a ward? 5.1 5.7 3.4 8.7
Waiting list and planned admissions 2. Waiting list and planned admissions (answered by those referred to hospital only) 2010 survey Q8 Overall, from the time you first talked to this health professional about being referred to a hospital, how long did you wait to be admitted? Q9 How do you feel about the length of time you were on the waiting list before your admission to hospital? Q10 Were you given a choice of admission dates? 6.0 6.0 4.6 8.9 8.2 7.7 6.6 9.4 2.7 2.9 1.2 4.9 Q11 Was your admission date changed by the hospital? 9.1 9.0 8.4 9.8
Waiting to get a bed on the ward 3. Waiting to get to a bed on the ward 2010 survey Q12 From the time you arrived at the hospital, did you feel that you had to wait a long time to get to a bed on a ward? 8.1 8.1 5.6 9.7
The hospital and ward 4. The hospital and ward 2010 survey Q14 When you first admitted to a bed on a ward, did you share a sleeping area, for example a room or bay, with patients of the opposite sex? Q19 While staying in hospital, did you ever use the same bathroom or shower area as patients of the opposite sex? Q20 Were you ever bothered by noise at night from other patients? 9.6 9.4 7.3 9.9 9.2 8.9 6.4 9.8 6.2 5.8 4.7 8.6 Q21 Were you ever bothered by noise at night from hospital staff? 8.0 7.5 6.9 9.4 Q22 In your opinion, how clean was the hospital room or ward that you were in? Q23 How clean were the toilets and bathrooms that you used in hospital? Q24 Did you ever feel threatened during your stay in hospital by other patients or visitors? 8.5 8.2 7.8 9.7 8.1 7.7 7.3 9.5 9.7 9.7 9.1 10.0
The hospital and ward (continued) 4. The hospital and ward Q25 Did you have somewhere to keep your personal belongings whilst on the ward? 2010 survey 6.5 6.6 5.5 8.8 Q26 Did you see any posters or leaflets on the ward asking patients to wash their hands or to use handwash gels? Q27 Were hand-wash gels available for patients and visitors to use? 9.6 9.8 8.6 9.9 9.9 9.8 9.2 10.0 Q28 How would you rate the hospital food? 5.2 5.5 4.1 7.8 Q29 Were you offered a choice of food? 8.9 9.3 7.7 9.7 Q30 Did you get enough help from staff to eat your meals? 7.9 7.0 5.8 9.1
Doctors 5. Doctors 2010 survey Q31 When you had important questions to ask a doctor, did you get answers that you could understand? Q32 Did you have confidence and trust in the doctors treating you? 7.8 7.6 7.2 9.3 8.7 8.7 8.1 9.7 Q33 Did doctors talk in front of you as if you weren't there? 8.2 8.3 7.1 9.5 Q34 As far as you know, did doctors wash or clean their hands between touching patients? 8.4 8.0 7.9 9.7
Nurses 6. Nurses 2010 survey Q35 When you had important questions to ask a nurse, did you get answers that you could understand? Q36 Did you have confidence and trust in the nurses treating you? 7.8 8.0 6.9 9.2 8.5 8.3 7.5 9.5 Q37 Did nurses talk in front of you as if you weren't there? Q38 In your opinion, were there enough nurses on duty to care for you in hospital? Q39 As far as you know, did nurses wash or clean their hands between touching patients? 8.7 8.7 7.2 9.7 7.4 7.0 6.0 9.1 8.9 8.5 7.8 9.7
Care and Treatment 7. Care and treatment 2010 survey Q40 Sometimes in a hospital, one member of staff will say one thing and another will say something different. Did this happen to you? Q41 Were you involved as much as you wanted to be in decisions about your care and treatment? Q42 How much information about your condition or treatment was given to you? 7.9 7.7 6.9 8.9 7.2 7.1 5.9 8.6 7.7 7.2 6.9 9.1
Care and Treatment (continued) 7. Care and treatment Q43 If your family or someone else close to you wanted to talk to a doctor, did they have enough opportunity to do so? Q44 Did you find someone on the hospital staff to talk to about your worries and fears? 2010 survey 6.2 5.6 5.0 8.2 5.7 5.4 4.3 7.9 Q45 Do you feel you get enough emotional support from hospital staff during your stay? 6.8 Question Not Asked N/A 5.8 8.7 Q46 Were you given enough privacy when discussing your condition or treatment? Q47 Were you given enough privacy when being examined or treated? 8.0 8.0 7.4 9.2 9.4 9.2 9.0 9.9 Q49 Do you think the hospital staff did everything they could to help control your pain? Q50 How many minutes after you used the call button did it usually take before you got the help you needed? 8.1 8.0 7.1 9.4 5.9 5.7 5.0 7.5
Operations and Procedures 8. Operations & Procedures (answered by patient who had an operation or procedure) 2010 survey Q52 Before the operation did a member of staff explain the risks of the operation or procedure in a way you could understand? Q53 Before the operation did a member of staff explain what would be done during the operation or procedure? Q54 Before the operation did a member of staff answer your questions about the operation or procedure in a way you could understand? Q55 Beforehand, were you told how you could expect to feel after you had the operation or procedure? Q57 Before the operation or procedure, did the anaesthetist explain how he or she would put youtosleeporcontrolyourpainin a way you could understand? Q58 After the operation or procedure, did a member of staff explain how the operation or procedure had gone in a way you could understand? 8.6 8.6 8.1 9.6 7.9 7.9 7.8 9.2 8.3 8.3 8.0 9.4 6.5 6.2 6.1 8.7 8.9 8.9 8.0 9.6 7.1 6.8 6.8 9.0
Leaving Hospital 9. Leaving Hospital 2010 survey Q59 Did you feel involved in decisions about your discharge from hospital? 6.7 6.4 5.8 8.3 Q61 What was the main reason for the delay? 5.8 5.1 4.7 8.2 Q62 How long was the delay? 7.1 6.6 6.3 9.2 Q63 Before you left hospital, were you given any written or printed information about what you should or should not do after leaving hospital? Q64 Did a member of staff explain the purpose of the medicines you were to take at home in a way you could understand? Q65 Did a member of staff tell you about medication side effects to watch for when you went home? Q66 Were you told how to take your medication in a way you could understand? 7.0 6.7 5.1 9.0 8.2 8.1 7.0 9.5 4.7 4.1 3.4 7.6 8.2 8.0 6.9 9.6
Leaving Hospital (continued) 9. Leaving Hospital 2010 survey Q67 Were you given clear written or printed information about your medicines? Q68 Did a member of staff tell you about any danger signals you should watch for after you went home? Q69 Did the doctors or nurses give your family or someone close to you all the information they needed to help you recover? Q70 Did hospital staff tell you who to contact if you were worried about your condition or treatment after you left hospital? Q71 Did you receive copies of letters sent between hospital doctors and your family doctor (GP)? Q72 Were the letters written in a way that you could understand? 7.6 7.4 6.4 9.0 4.8 4.4 4.0 7.6 5.5 5.3 4.5 7.8 7.5 7.4 6.1 9.5 8.1 7.0 2.2 9.3 8.6 8.5 7.3 9.4
Overall 10. Overall 2010 survey Q73 Overall, did you feel you were treated with respect and dignity while you were in the hospital? 8.8 8.7 7.9 9.7 Q74 How would you rate how well the doctors and nurses worked together? Q75 Overall, how would you rate the care you received? 7.6 7.4 6.6 9.2 7.7 7.5 6.6 9.2 Q76 During your hospital stay, were you ever asked to give your views on the quality of your care? Q77 While in hospital, did you ever see any posters or leaflets explaining how to complain about the care you received? 1.1 1.3 0.4 4.1 4.0 3.7 2.6 6.7