New Castle County Department of Land Use

Transcription

1 MOT Charter High School New Castle County Department of Land Use Permits and Inspections Monthly Report: May 217

2 Table of Contents Licensing Staff Org Chart Active Project List Customer Service Support Services Plan Review Building Inspections Temporary Certificates of Occupancy ICC Certifications Division Accomplishments

3 Licensing Staff Dave Holston Land Use Administrator Michael Connors Chief Field Supervisor (Inspections) Vacant Assistant Land Use Administrator (Inspections) Earl Rollins Assistant Land Use Administrator (Permits) James Permelia Assistant Land Use Administrator (Permits/Inspections) Eva Grier Assistant Land Use Administrator (Customer Service) Regina Roark Assistant Land Use Administrator (Business Friendly) Code Inspectors Jason Nichols, Gary Beattie, Melanie WIlliams, Matt Hardy, John Zickgraf Certified Building and Site Inspectors Robert Young, Chad Mix, Fran Cantera, Greg Patterson, Chip Michael, George Przybylski, Mike Fox Support Staff Katie Sweetman, Irene Mee, Jackie Francia, Carol Bradley Certified Plan Examiners Steve Wentzell, Louis Holliday, Chris Jackson, John Behornar, Raymond Harwood Customer Service & Information Tech Erika Healey, Linda Lumb, Mimi Sinnott Customer Service Cooridinator Jorge Pizarro

4 Licensing Staff Mark Veasey Land Use Administrator Anita Nichols Assistant Land Use Administrator Carol Krah Assistant Land Use Administrator Permit Process Technician Leslie Brown, Cynthia Woodard, Travis Bailey Certified Permit Process Technician Janine Knieriem, Wendy Sullivan Secretaries Susan Fie, Cynthia Reinhardt, Nikki Abegglen

5 Licensing Active Project List PERMITS Division is currently implementing eplans and eapply which will permit contractors to start a permit application online and submit their drawings for review electronically. This process will provide applicants with greater flexibility in terms of submitting their applications and having concurrent reviews completed. (Ongoing) In an effort to achieve IAS accreditation, the department is offering to facilitate testing to encourage the remaining Permit Processing Technicians to become ICC certified. (ICC Vouchers purchased 3/17 and employees are in the process of scheduling their exams) Create a daily productivity report showing individual staff and team work results which can be shared with management and their staff. (Jan. 217) INSPECTIONS Land Use Policies and Procedures are currently being updated as part of the effort to achieve IAS accreditation for the Division. (Ongoing) In the process of converting all paper forms to fillable forms to allow our customers to submit frequently used forms electronically and to decrease our dependency on paper. (Ongoing) Advancing our use of technology by working with IS to recreate the online inspection scheduling system. We are pursuing a new web based system which would allow for additional user interface options and reduce the current error messages which deter/limit our current user group. Presently, approximately 38% of inspections are scheduled through the online system with no change over the past several years. In lieu of scheduling online, users call into the Department to speak with scheduling secretaries. (Currently on IS project list) In an effort to provide the highest level of customer service, Inspections is working to add a section to their web page which allows customers to Meet My Inspector. Customers will be able to see a picture of the inspector assigned to their area, they will also be provided with their contact information in an effort to promote greater visibility. (On hold pending outcome of communications group website improvements) Work with mapping and IS to explore the use of fillable forms through the GIS maps used by Inspections. This will allow the inspections staff to make data entry directly through the map in lieu of using multiple applications at once. Doing this should reduce the time spent on data entry in the field as well as streamline the process for the inspectors. (Currently on IS project list)

6 Permits Customer Service Annual Walk-In Customers Telephone Calls Answered Annually 3, 25, 2, 15, 1, 26,125 23,816 25,96 26,131 24,287 23,921 23,24 9,366 25, 2, 15, 21,677 2,253 18,831 18,235 15,64 19,6 17,77 5, YTD 1, 5, 7,334 Telephone Calls Answered This Month 1,822 Average Telephone Wait Time (Seconds) This Month 69 Walk-In Customers This Month 2,88 Requests For Service This Month YTD In 27, the Department initiated an autoattendant system in an effort to provide greater customer service.

7 Permits Support Services The Department limited customer access to the inspection telephones in 28 with availability from 8 a.m. to 11 a.m. and 2 p.m. to 4 p.m. The change allowed secretaries to complete other duties and also encouraged customers to schedule inspections online. This telephone line was further restricted in June 213 to 8 a.m. to 11 a.m. to further promote online scheduling. 217 YTD Phone Calls To Schedule An Inspection 2,638 1,417 16,174 12,824 15,523 17, Walk-In Customers For Support Services 217 YTD

8 Permits Support Services Contractor Licenses 217 Year-to-Date ,262 Class A - $2, max Class B - $1, max 8 68 Class C - $5, max Class D - Non-Permit License Utility Trade Licenses Class U - Unlimited Value The above chart depicts contractor licensing activity for the 217 license period. The contractor class is determined by the maximum valuation of the projects they expect to complete. NCC Code requires all contractors performing work in the construction industry to be licensed. Contractors performing work in the construction industry that does not require a building permit are licensed as a non-permit endorsed contractor, also known as a Class D license.

9 Permits Support Services Calls To The Licensing Information Line (x542) Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 A dedicated telephone line for answering questions about licensing requirements was established in December 27. The Permit Process Technicians continue to answer over 4 calls per month regarding license requirements and permits inquiries.

10 Permits Support Services Permit Extension Requests 1,142 1, YTD A Certificate of Occupancy is a document certifying that a building structure or use complies with New Castle County Code. Support Services processes these requests and the chart below shows the number of Certificate of Occupancies processed annually. 4,5 4, 3,5 3, 2,5 2, 1,5 1, 5 Certificates of Occupancy Issued 4,7 3,881 3,539 3,38 1, YTD

11 Permits Support Services REQUESTS FOR INFORMATION - FOIA's Requests for information from the Department fall under the Freedom of Information Act (FOIA). Support Services processes all requests to view or copy public records pursuant to the Delaware Code. 2 FOIA S Processed Annually ,373 1,169 1,217 1,46 1,15 1, YTD Average Workdays To Complete FOIA Request FOIA Requests 216 FOIA Requests 217 YTD FOIA Requests Jan Feb Mar Apr May June July Aug Sept Oct Nov Dec

12 Permits Support Services Elevator Certificates Issued ELEVATOR CERTIFICATES OF COMPLIANCE ,33 1, The Department is responsible for certifying that elevators are safe and secure. Our staff inspects the construction of elevator shafts as it relates to permitted work. However, the elevator itself is inspected by third party inspectors on regular basis. Support Services issues certificates of compliance for these elevators on an annual basis after receiving the required inspection report(s). This chart illustrates the volume of work involved YTD

13 ,124 1,122 1,75 1,95 1,93 1,21 1,169 1,324 1,225 1,415 1,439 1,42 1,432 1,363 1,288 1,191 1,335 1,573 1,548 1,513 1,467 1,592 1,531 1,547 1,5 1,642 1,662 1,572 Permits Plan Review 1,8 1,6 1,4 1,2 1, Total Permits Issued By Month 215 Total Permits 216 Total Permits 217 Total Permits YTD Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 14 Dwelling Permits Issued By Month (SFD s, Multi-Res Bldgs, Townhouses) 215 SFDs 216 SFDs 217 SFDs YTD Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

14 Permits Plan Review 6% Types Of Permits Issued Year To Date 8% Dwelling Permits (SFD's, Multi-Res Bldgs, Townhouses) 14% All Other Residential Permits 4% Commerical / Non-Residential Permits Utility Permits 68% Other Building Permits (Demo, Pools, Signs) 18, 16, 14, 12, 1, 8, 6, 4, 2, Total Permits Issued Annually 16,653 14,963 15,286 15,994 6, YTD

15 338, ,341 1,66,738 1,322,226 1,379,361 Permits Plan Review Non-Residential Permitted Square Footage For more information on growth trends for SFD s, please visit this heatmap. 1,6, 1,4, Dwelling Permits (SFD s, Multi-Res Bldgs, Towns) Ten Year Trend 1,2, 1,2 1,, 8, 1, 979 1, , , 655 2, YTD Most of the non-residential reviews are completed by a third party reviewer (Steinle Construction Engineers). Two notable recent projects reviewed by SCE are Incyte and CSC YTD

16 Permits Plan Review 2,5 New Dwelling Units -vs- Other Residential Permits 1 Year Trend 2, 1,5 1, New Dwelling Units ,27 1,24 1,133 1,378 1, Other Residential Permits 2,37 1,755 1,791 1,736 1,848 1,833 1,818 2,86 2, Total Permits Issued 12,556 11,569 13,384 13,721 15,121 14,963 15,286 16,653 15,994 6, YTD

17 Permits Plan Review HVACR Permits Plumbing Permits Walk-in Online Walk-in Online 217 YTD 2,822 2, YTD 1, ,26 5, ,84 1, ,746 5, ,236 1, ,65 4, ,49 1, ,771 4, ,953 1,759 5, 1, 15, 2, 4, 6, 8,

18 Permits Plan Review ACCESSORY DWELLING UNITS Total ADU Permits Issued Per Year In 27 Council passed legislation providing property owners the ability to construct accessory dwelling units (ADUs) on parcels zoned for single-family homes. The total number of accessory dwelling units issued in unincorporated NCC shall not exceed.4%, or approximately 42 units. To date, 219 ADU permits have been issued. In April 217, County Council passed legislation raising the amount of ADU s in New Castle County from.2% to.4%. Prior to this legislation, no more ADU s were permitted to exist in NCC YTD 13

19 Inspections Building Inspectors Total Inspections Performed Per Year 1 Year Trend YTD 2,32 43,29 39,643 52,8 42,669 46,671 5,957 54,866 58,152 53,694 1, 2, 3, 4, 5, 6, 7, This chart represents the total number of building inspections completed in a given calendar year.

20 4,197 3,8 3,646 3,514 3,495 3,642 3,796 4,137 4,313 4,639 4,95 3,986 4,831 4,45 4,445 5,229 4,767 4,778 5,724 5,463 5,249 5,356 5,16 5,342 4,882 5,8 4,72 4,981 4,638 Inspections Building Inspectors 7 Inspections Performed Per Month - 3 Year Comparison YTD Jan Feb March April May June July Aug Sept Oct Nov Dec The point system used by the Inspections Section ensures an efficient use of an Inspector's time and allows more inspections to be scheduled than in the past. INSPECTION POINT VALUE SYSTEM P-15 Footing (7 points = 17 minutes) P-2 Foundation (5 points = 12 minutes) P-31 Exterior Framing (6 points = 14 minutes) P-32 Weather Barrier (8 points = 19 minutes) P-39 Gas test (5 points = 12 minutes) P-42 Close-in (11 points = 26 minutes) P-43 Insulation (7 points = 17 minutes) P-44 Lath (8 points = 19 minutes) P-51 Final Grading (4 points = 1 minutes) P-95 Final Inspection (15 points = 36 minutes) Percentage of Failed Inspections, 1 Year Trend YTD

21 Inspections Building Inspectors Average Daily Inspections Performed by Available Inspectors 1 Year Trend ,424 3,282 4,1 3,282 3,59 4,132 4,637 5,287 4,881 4, YTD Avail. Staff Inspection avg per day Avg. inspections per insp. per year This chart represents the total number of inspections performed annually by available inspectors, along with their daily average. Currently, the Inspections section has twelve full time inspectors on staff. The available staff is reduced at this time due to work related injuries. Of the twelve inspectors on staff, one is out due to an injury that occurred in October 215 and another has a reduced workload due to an injury which occurred in December 214.

22 Inspections Cases 12 Total Cases Added YTD 163 Cases are created by Building Inspections as a result of complaints submitted through the website or x5555, County Council, the Union, directly from the Building Inspector, or other departments and agencies. In an effort to better track emergency response inspections, those situations also result in cases being created. The 29 column includes 48 cases that were created to further tract the enforcement of the Contractor Licensing Ordinance. These cases are associated with sub-divisions and commercial sites where unlicensed contractors are more likely to conduct business.

23 Inspections Customer Service Inspection Scheduling Request Inspections Scheduled Online -vs- x %.1% 34.6% 98.1% 65.4% First Choice Second Choice Third Choice Total Scheduled Scheduled Online When a customer calls in requesting an inspection, they are asked when they would like their inspection. As you can see, most of the time their request is accommodated. This statistic does not include inspections which are scheduled using our online system. Currently, we offer the ability to schedule online. Normally, the number of inspections scheduled by the web is approximately one third of the total inspections scheduled.

24 Inspections - Temporary Certificates of Occupancy Temporary Certificate Of Occupancy (TCO) 1 Year Trend $35, $3, $29,5 $25, $2, $198,5 $217, $234,5 Emblem at Christiana is one of 36 new projects aided by the TCO process in 217 to date. From 2 to present, $2,716,598 has been collected through the TCO process. $15, $1, $5, $ $12,5 $14, $9, $159, $142, $19, YTD

25 Licensing ICC Certifications Number of Staff Members with International Code Council Certifications PPT (6) Plan Examiner (5) Inspector (12) Supervisor (9) Total Number of employees with an ICC Certificate # of State and International Code Council Certifications Building Inspector Comm. Bldg Comm. Mechanical Comm. Plumbing Comm. Plan Examiner Comm. Mechanical Plan Review 1 1 Comm. Plumbing Plan Review 1 1 Residential Bldg Residential Mechanical 1 1 Residential Plan Examiner Residential Energy Inspector / Plan Exmainer Property Maint. & Housing Inspector Permit Technician Accessibility Inspector / Plan Examiner 5 5 Manufactured Home Inspector 2 2 Certified Construction Reviewer (CCR) by DNREC Total Certificates Plan Examiners and Inspectors are required to maintain certifications through the International Code Council (ICC). In CY215, 338 training hours were completed by the staff. Additionally, 314 hours were completed in CY216. In the current year, 7 hours of training has been completed to date.

26 Division Accomplishments Inspection Section continues to address expired permits from the building, plumbing and mechanical trades. This is an ongoing effort that has shown great results and continues to be a work in progress. (Ongoing) Expanded the Business Friendly outreach program through notification. These notifications are automatically sent when a commercial close-in or final inspection is scheduled and provides the permit holder with the most current information for their project. (June 216 Ongoing) Offering free training / webinar / online seminars to Department of Land Use employees. So far, we have provided webinars to 71 employees, 11 in April, 35 in May, and 25 so far during the month of June. (Ongoing) Implemented a new Virtual Inspections procedure which gives applicants the ability to use either Skype or FaceTime to complete re-inspections as soon as the work has been completed. (July 216) Created a consolidated Licensing Monthly Report. This report combines states from the various sections and will be shared with staff monthly. (Dec. 216) The department gave presentations to both Bancroft Construction and EDiS which provided a high level view of the entire LU process from initiating a land development plan, obtaining a building permit, completing the required inspections, and obtaining the Certificate of Occupancy. The department will be returning to EDiS in March to provide more in depth review of both the permits and inspections sections. Additionally in March, a presentation is scheduled to be given to Whiting-Turner as well. (All presentations have been given) From time to time, the inspections section will reach out to ICC to obtain their opinion related to specific code sections and the intent behind them. These Code Opinions are currently being incorporated into a standard format and will be hosted on our web page to educate the building industry and increase our level of transparency. (Completed 2/17)