2015 EOA Leadership Summit & Awards

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1 2015 EOA Leadership Summit & Awards 8 th October 2015 Pestana Palace, Lisbon, Portugal Sponsors & media partners

2 Overview It s been a dramatic year for outsourcing on the continent changes in just the last 12 months have surpassed changes seen throughout the past 12 years. Automation technologies and a high-speed digital agenda have disrupted outsourcing convention and upheaved where the power lies. There will be winners, but also losers. The European Outsourcing Association recognises that now is a vital time to gather Europe s outsourcing leaders in order to discuss and explore how organisations can not only survive but thrive in this exciting new era. The EOA will be unveiling its Outsourcing in 2020 research, offering real insights into the extent that new technologies are being adopted and the quantifiable benefits being achieved, as well as the changes and challenges they leave in their wake. Attending will offer you: Peer-to-peer networking dinners to share experiences and concerns the evening before the Summit. Thought leadership, trends and debate on the future of outsourcing, from the EOA Board and leading analysts. Workshops based around the NOA s worldleading qualifications. Choose between a session focusing on the latest industry standards for best practise in outsourcing, or the NOA s brand new course on spotting opportunities for automation and driving customer-centricity in your organisation. The Summit is guaranteed to provide you with the latest insights and ideas on how to futureproof your business in these fast-paced times. Join us, along with 100+ other outsourcing leaders and decisionmakers, and discover what the future has in store for our industry. With more than 1,000 corporate members from the eight national trade associations our current EOA chapters span across the following countries: Austria, Belgium, France, Germany, Italy, The Netherlands, UK and Spain. Who attends?

3 Some of our previous event attendees: ABN AMRO Deutsche Bank Royal Mail Accenture Everything Everywhere PriceWaterhouseCoopers Aviva HSBC Prisa BBC IBM Scottish Development International BNP Paribas Fortis Invest Northern Ireland Stream Global Services Capgemini ITV Telefonica O2 Germany Capital One Linklaters LLP The Capita Group CSC Mahindra Satyam Unilever Commerzbank Microsoft United Utilities Credit Suisse NIIT Technologies Value Shore CzechInvest Repsol Wipro Why sponsor? Increase your visibility amongst 100+ European outsourcing professionals Plant yourself firmly into the minds of key decision makers Be associated with industry wide publicity, thought leadership and excellence Take advantage of highly targeted networking opportunities Find new customers, partners and collaborators Get ahead of the competition

4 Agenda 6.30pm 9.30pm 9.45am 10.15am 10.30am 10.45am BUYER ONLY EXECUTIVE DINNER An exclusive evening of dinner and drinks, offering buy-side executives the chance to network with their peers and discuss what the future of the outsourcing industry will bring. EOA LEADERSHIP SUMMIT Registration Exhibition area Welcome by Kerry Hallard, CEO, NOA (EOA UK) Live audience polling What are the top issues affecting you? What are your main concerns about the future of outsourcing today? What is the most important next generation theme are you seeing/adopting? European Analyst and Advisor Panel Facilitated discussion with leading industry analysts and advisors to discuss the results of the audience polling and to debate the latest IT & Business Process trends and predictions in European Outsourcing am Panellist: Ilan Oshri, Director, Loughborough Centre for Global Sourcing and Services Networking Break 12.00pm Outsourcing in 2020 New research results will be announced on Outsourcing in what will the future look like for the outsourcing industry? Presenter: Kerry Hallard, CEO, NOA Outsourcing in How is automation affecting the European outsourcing industry? How will automation disrupt the traditional sourcing strategies? How will it impact the BPO/ITO job market across Europe? What skills & capabilities are now needed to implement automation and robotics? Outsource, Automate or Hybrid how to know what is best for you? 1.00pm 2.00pm 2.45pm Networking Lunch Automation Fundamentals Case studies from across Europe sharing best practice in Automation & Robotics. Topics to include: What is Robotic Process Automation (RPA) and how can it add value? When to know if you are ready for it? What should you automate? Will it impact the quality of output? What are the risks and how do these risks need to be managed? How do you evaluate the RPA methodologies available? What are the limitations? Chaired by: Andrew Burgess, Director, Symphony Ventures & NOA Council Member Delegates to split into small working groups and discuss predetermined questions related to the themes mentioned in the case studies. Outsourcing Fundamentals Case studies from across Europe sharing best practice throughout the outsourcing lifecycle and offering tips on how to get maximum value from your outsourcing contracts. Topics to include: Relationship Management Performance Management Governance Exit & Transition Speakers: Alexander Maximenko, Director, Application Services, Miratech & Arttu Hollmerus, Director, Lindorff Delegates to split into small working groups and discuss predetermined questions related to the themes mentioned in the case studies.

5 3.30pm 4.00pm Networking Break Digital Transformation in Outsourcing Integrating SMAC technologies (Social/mobile/analytics/cloud) in to your outsourcing contract How does this effect your customer s experience? What are the risks? What skills will be needed? What is next in the digitalisation agenda? 4.30pm Outsourcing Leadership Panel A chance for you to pose your industry specific issues to our esteemed Supplier Leadership Panel. Our panellists will be drawing upon their vast Pan-European outsourcing experience to answer the burning questions that you have always wanted to ask your suppliers/peers. Questions to include: What have your clients been doing differently over the past few years? Have you seen any significant changes in how and what they outsource? Is open book the way forward? Does it build trust or acknowledge lack of trust? Do you have any advice for the buyers of outsourcing services? How can they be better at managing their supplier relationships? Do you feel there is a skills gap? If so, where and what can be done about it? How do you create a win-win environment for all parties? 5.00pm 7.00pm 7.30pm 9.30pm Conference Close Networking Drinks Reception Dinner Award Ceremony Commences EOA AWARDS BPO Contract of the Year IT Outsourcing Project of the Year Outsourcing Service Provider of the Year Shared Service Centre of the Year Outsourcing Advisory of the Year Offshoring Destination of the Year Award for Corporate Social Responsibility Outsourcing Works - Award for Delivering Business Value in Outsourcing SPECIAL EDITION CATEGORY - Outsourcing Works in Portugal 11.00pm Finish To book your place at the EOA Leadership Summit & Awards please click here and complete the booking form then it to admin@noa.co.uk.

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