National E-government Strategies: Integrating Social Media Technologies into Your Government 2.0.

Transcription

1 Workshop on Greater Government Transparency and Citizen Engagement to Promote Effectiveness and Accountability in Public Service Delivery National E-government Strategies: Integrating Social Media Technologies into Your Government 2.0. Professor, Ph.D. St. Francis College USA Geneva, Switzerland 19 May

2 Agenda Global Challenges ICT + Government Level 1+2: ICT in Government, E-government Today s Global Challenges Youth Population and Unemployment Unsustainable Resource Management Web 2.0, Social Media Technologies, and Mobile Technologies M-Government Level 3: Government 2.0 Citizen-centric Participatory E-government and Beyond Summary 2

3 Global Challenges (some good new and a lot of bad news) Global Deep Recession & Financial Meltdown This is how a systemic breakdown can happen. Lessons: It highlighted the need for governance, transparency, control and audit. The world is truly connected. MDG Annul Progress Report 2009 highlighted shortfalls and challenges (i.e., 72 million children of primary school age around the world remain out of school, various health issues, gap in access to internet). It also implies huge youth unemployment. There will be many youth in least developed and developing countries. Five years to meet all 8 goals and 18 targets? The resulting of E-government can be less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions. (World Bank) Mapping of local community, assessing needs, allocating resources, proactive governments, establishing policies and legal framework, engaging constituencies, ICTs is MUST. 3

4 ICT + Government = What? Depends on what you are asking A lot of potential, enabler, change agent. E-government is NOT about infrastructures and/or resources (ERPs, Internet, mobile phones, etc.) 3 Levels of E-government* Uni-directional Bi-directional Participatory multi-channel Promises: E-government could cut cost (i.e., e-paper, e-procurement, energy) reduce corruption reduce inefficiency stimulate economy (i.e., tourism) provide access (i.e., WIFI) Understanding organizational culture, meeting needs, optimizing processes are keys! 4

5 Level 1: The Role of ICT in Government Fractured Archaic ICT Management Until mid 1990 (pre e-commerce or e-business and mostly non-internet technologies), ICT was simply cumbersome (inefficient, expensive, rudimentary) Government ICT = massive data processing center and fractured, unidirectional, redundant, disconnected, inefficient systems, GIGA, No PPP $- G 5

6 Level 2: The Role of ICT in Government, E-government Ordered or Organized ICT Management Beginning to recognize ICT as enabler, ROI, BI,BPM Beginning of SaaS, Web-based applications, Web 2.0. and social media technology tools (i.e., social networks, blogs, wikis) Government ICT = massive data analysis and ordered, some bidirectional, redundant, disconnected, better systems E-government is not about ICT. It is about providing the government services in cost-effective ways by integrating ICT. Some PPP opportunities Business Services Citizens Front-end Office Technologies - Web-based, Web 2.0., SaaS, Cloud Applications Application Services Back-end Office Technologies -Servers 6

7 To Deliver E-services Enterprise ICT Management Cloud Computing Social Media Applications Frontend Office CRM Web Portal Applications Backend Office BI, ERP Storage and Data Center Telecommunication Virtualization KM Etc. Leadership Governance Compliance Security Contingency Plan 7

8 Big Challenges Youth Population Unemployment Unsustainable Resource Management 8

9 The World s Youth Population, 1950 and 2050 More Developed Countries 134 Million, 11% More Developed Countries Africa 43 Million, 9% Latin America/ Caribbean 87 Million, 7% Africa 348 Million, 29% 138 Million, 30% Latin America/ Caribbean 32 Million, 7% Asia/Pacific 248 Million, 54% Asia/Pacific 639 Million, 53% Source: UN Population Division, World Population Prospects: The 2008 Revision (medium variant). 9

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11 Unsustainable (Land, Water, Air) Climate Change Food Shortage Fresh Water Issue Deforestation Energy Issue Natural Disasters Mega Industry Disasters 11

12 Game Changers Web Technologies, Virtualization, SaaS, Cloud Computing Mobile Technologies Mobile &Smart Phones (about 4.6 billion subscribers) 1 Apps Social Media Technologies Twitter (around 200 million people) 2 Facebook (over 600 million people) 3 Blog (over 156 million public blogs) 4 YouTube (over 14.6 billion videos) 5 Flickr Power of social media technologies, i.e., Tunisia and Egypt "Number of Cell Phones Worldwide Hits 4.6B". CBS News "bbc.co.uk". BBC. Retrieved 28 March "Goldman to clients: Facebook has 600 million users". MSNBC. January 5, Retrieved July January 15, "BlogPulse". The Nielsen Company. February 16, Retrieved February 17, comscore: YouTube Reaches All-Time High of 14.6 Billion Videos Viewed In May. Retrieved June 24,

13 What s s happening Social Media & News Aggregators 13

14 M-government Extended full or partial e-government services via mobile applications and technologies. Filing personal income with Intuit s SnapTax app on iphone or Android phones Texting for disaster relief fund Payments Emergency Announcements and Public Information 14

15 What does it look like? Agile + Ubiquitous E/Mgovernment Businesses (S) M+S M+S Front-end Office Technologies - Web-enable Applications M+S NGOs (S) M+S Citizens/Customers (S) 15

16 Level 3: Government 2.0. Citizen-centric Participatory E-government Dealing with today s issues security (cyber warfare), privacy, control, trust Striving for BI-Based ICT Management Fully integrated e-system for all government functions (taxation, procurements, social services, health benefits, etc.); participatory system Government ICT = massive intelligence processing center and fully integrated, connected, consolidated, multi-directional, efficient systems; Greater PPP opportunities M-government (extended mobility and accessibility) Connecting the National Government to the Local Governments Citizens Issues, Needs Business, Vendors, Partners Front-end Office Technologies Local Governments Back-end Office Technologies NGOs Front-end Office Technologies National Government Departments and Agencies Back-end Office Technologies 16

17 L3 Comprehensive global strategy Summary Accountability Accessibility Transparency Sustainability PPP Innovative solutions Participatory E- government Mobility Full economic benefit National Strategy, Prioritization of Services, Optimization, Partnership L2 Some strategy Bi-directional E- government Some economic benefit Anti-corruption, Culture, Political Reform, Laws, Open Government Uni-directional E- L1 No government No comprehensive economic strategy benefit 17