The egovernment Authority Objectives and Achievements

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2 The egovernment Authority Objectives and Achievements Mohamed Ali Al Qaed Chief Executive Officer egovernment Authority

Population (2010 est.): 1,234,560 ; Birth rate: 17.0/1000; Infant mortality rate: 15.2/1000; Life expectancy: 75.

3 Head of State: His Majesty the King Hamad bin Isa Al Khalifa (1999) Prime Minister: His Royal Highness, Prince Khalifa bin Salman Al Khalifa (1970) Crown Prince: His Royal Highness, Prince Salman bin Hamad Al Khalifa Land area: 239 sq mi (619 sq km); total area: 260 sq mi (741 sq km) Population (2010 est.): 1,234,560 ; Birth rate: 17.0/1000; Infant mortality rate: 15.2/1000; Life expectancy: 75.4; Density per sq km: 1,080; Literacy : 91.5 % of the total Population. Capital and largest city (2003 est.): Manama, 527,000 (metro area), 149,900 (city proper) Kingdom of Bahrain

4 The Supreme Committee for Information and Communication Technology Headed by HH Sh. Mohammed bin Mubarak Al Khalifa Deputy Prime Minister

The egovernment Strategy 2007-2010 Bahrain Economic Vision 2030 Build a

government to ensure every Bahraini has the means to live a secure and fulfilling

Fulfilling Life to Citizens egovernment Vision To be the egovernment leader

and available to all through their channels of choice helping Bahrain transform

5 The egovernment Strategy Bahrain Economic Vision 2030 Build a productive and globally competitive economy through efficient and effective government to ensure every Bahraini has the means to live a secure and fulfilling life and reach their full potential Effective Government Efficient Government Fulfilling Life to Citizens egovernment Vision To be the egovernment leader committed to provide all Government services that are integrated, best-in-class and available to all through their channels of choice helping Bahrain transform as the finest country in GCC to visit, live, work and do business Individuals Government Businesses Visitors

egovernment Strategy for Connected Governance SCICT egovernment Authority BPR & Legal egovernment Portal eservices Centres National Contact Centre Enterprise Architecture Authentication (Single Sign

6 egovernment Strategy for Connected Governance SCICT egovernment Authority BPR & Legal egovernment Portal eservices Centres National Contact Centre Enterprise Architecture Authentication (Single Sign on, Smart card) Mobile Gateway Capacity Building Services Gateway Case Management Tourism Social Information Marketing & Awareness G2E portal G2B Gateway eprocurement Real Estate International Events Education ehealth Customs eoffice International Benchmarking Programme Management Monitoring & Evaluation National Data Set Data Security Government Data Network Data Centre

7 egovernment is more than mere Automation Processes & Policies CUSTOMERS [Citizens, Business, Government] Marketing & Awareness How to deliver? Service Levels Commitment (QoS) Capacity Building

8 egovernment Leader Multi Channels egovernment Strategy Components All Government Services Available to All Integrated, Best in Class

9 Accomplished Achievements Elements of Vision All Government Services Target 2010 Variety of Governmental eservices

10 Accomplished Achievements Elements of Vision Available to All Multi Channels Target 2010 eservices delivered through the available channels 4 Channels of Service Delivery egovernment Portal Mobile Portal eservices Centers National Contact Center

11 Accomplished Achievements Elements of Vision Available to All Multi Channels Target 2010 eservices delivered through the available channels 4 Channels of Service Delivery 200+ eservices currently available.. egovernment Portal

12 Accomplished Achievements Elements of Vision Available to All Multi Channels Target 2010 eservices delivered through the available channels 4 Channels of Service Delivery Total = 55 eservices Available through SMS or WAP Mobile Portal

Accomplished Achievements Elements of Vision Available to All Multi Channels Target 2010 eservices delivered through the available channels 4 Channels of Service Delivery 15

13 Accomplished Achievements Elements of Vision Available to All Multi Channels Target 2010 eservices delivered through the available channels 4 Channels of Service Delivery 15 eservices Centers were set up across the five governorates of the Kingdom of Bahrain. eservices Centers Customer s hot touch points were selected such as post offices and community centers.

14 Accomplished Achievements Elements of Vision Available to All Multi Channels Target 2010 eservices delivered through the available channels 4 Channels of Service Delivery Self-Service ekiosks were installed in 35 locations around the Kingdom of Bahrain. egovernment Kiosks Located in: Shopping malls, Ministry premises, Hospitals, Banks, Supermarkets, Post offices and more

15 Accomplished Achievements Elements of Vision Available to All Target 2010 eservices delivered through the available channels Multi Channels 4 Channels of Service Delivery National Contact Center Establishment of Silah Gulf Providing services to a major GCC Telecom provider Employment of 120 Bahrainis to date

16 NOT INCLUDED Accomplished Achievements Elements of Vision Integrated, Best in Class Target % Customer Satisfaction % 89 % 85 % 77 % 93 % 84 % 74 % 76 % 67 Individuals Business Government Employees

17 Accomplished Achievements Elements of Vision egovernment Leader Target 2010 Top 5 in Asia & number 1 in GCC United Nations egovernment Index Target Bahrain s Rank among GCC Countries Bahrain s Rank among Middle East Countries Bahrain Rank among Asians Countries World-wide Rank Objectives based on the egovernment Strategy and the Current United Nations egovernment Readiness Report

18 Accomplished Achievements Elements of Vision egovernment Leader Target 2010 At least 2 projects winning international awards 6 International Awards 10 Arab Awards 5 GCC Awards

19 Accomplished Achievements Elements of Vision egovernment Leader Target 2010 At least 2 projects winning international awards World Summit Award 2010 on the Mobile Content (Government and Participation Category) United Nations egovernment Survey Special Awards (Outstanding progress among the top 20) United Nations Public Service Awards 2010 (Improving transparency, accountability and responsiveness in the public service egovernment Portal) United Nations Public Service Awards 2010 (Advancing Knowledge Management in Government National Enterprise Architecture Framework) Cisco Innovation Award 2010 I4d Award (e-india award in the category of best egovernment initiative and project)

20 Accomplishments Overview Strategy Elements Target 2010 Achieved in % egovernment Leader All Government Services Integrated, Best in Class Available to All Multi Channels Top 5 in Asia & number 1 in GCC At least 2 projects winning international awards Launching 200 eservices 80% Customer Satisfaction eservices delivered through the available channels 4 Channels of Service Delivery 100% 100% 100% Differs 100%

Organization of Economic Cooperation and

21 Hosting the Largest International and Regional Events Bahrain International egovernment Forum and IT Expo Cisco Networkers 2010 Meeting of the Organization of Economic Cooperation and Development (OECD) Arab e-content Award 2009 MENA Information & Communication Technology Conference Receiving Arab and International Delegates

Completion of Phase l National Enterprise

Project (Zajel) Capacity Building Centre

22 egovernment Achievements Agreement with Cisco Arab Center for econtent Development Completion of Phase l National Enterprise Architecture Project Launching the e-office Project (Zajel) Capacity Building Centre for African Countries Capacity Building Project: Training thousands of citizens Membership in Global Alliance of ICT and Development (GAID)

23 egovernment Achievements Launching New Channels, through the Social Networks: -Creating egovernment Page on (facebook). -Creating egovernment Page on (YouTube). -Creating egovernment Page on (Twitter). -Creating egovernment (Blog). Launch of 50+ Marketing Campaigns Participation in 15+ Regional and International Events (Forums & Expos) Over 35 Awareness Campaigns were organized in Shopping Malls, Ministries and Government Outlets, Universities and Schools

24 Way Forward The New egovernment Strategy

25 The New egovernment Strategy Committee Announcement of the new strategy to be announced soon.. Start the new strategy implementation by beginning of 2011

26 Internationally Regionally Locally New Strategy Overview The public will be the main element in the new strategy The new strategy will cover the: Individuals, Business, and Government sectors, on different levels: Locally, Regionally, and Internationally Individuals Business Government Reduce Time and Cost Suitable to Special Needs Personalization Focus on Education Sector Simplify the government services Provide added value to business sector and society Sustainability and Justice E-Transformation New Standards Focus on Capacity Building Welcoming the GCC Countries Provide all the essential Information Useful Services Shared Services GCC Common Market Enhancement Enhance Competitiveness GCC Services Integration Create Information Centers General IT Governance One Stop Shop to Visitors Source of Information Attract Investments Easin Process on Investors Simplify the procedures To be a model in the use of technology to preserve the environment

27 Internationally Regionally Locally New Strategy Overview The public will be the main element in the new strategy The new strategy will cover the: Individuals, Business, and Government sectors, on different levels: Locally, Regionally, and Internationally Individuals Business Government Reduce Time and Cost Suitable to Special Needs Personalization Focus on Education Sector Public Involvement in the new eservices. ربط مع باقيالخدمات في دولالخليج Welcoming the GCC Countries إنشاء Information مراكز all Essential معلوماتية Provide Useful Services إطار عام لحوكمةالمعلومات One Stop Shop to Visitors Source of Information الحكوميةSimplify the government servicesتبسيطالخدمات Provide added value to business تقديم قيمة مضافة لقطاع األعمال والمجتمع sector and society Sustainability اإلستدامة والعدالة and Justice Shared Services خدمات مشتركة GCC Common Market تعزيزالسوقالخليجية Enhancement المشتركة Enhance Competitiveness تعزيزالتنافسية جذباإلستثمارات Attract Investments المستثمرينEasin علىProcess التسهيلon Investors Simplify the procedures تبسيطاإلجراءات E-Transformation New Standards Focus on Capacity Building Provide the opportunity to the public to interact with the government officials. Make the eservices the best option for the public to use. مرحبة باألشقاءالخليجيين GCC Services Integration تقديم Centers كافةالمعلومات Information الهامة Create General IT Governance خدمات مفيدة Enhance the transparency and justice when implementing the government services. Simplify the government procedures, which will help in attracting the investors and new opportunities. To be a model in the use of technology to preserve the environment

28 Q&A

29 Thank You! egovernment Authority Towards a Better Life

Integrated Service Delivery Platform

Integrated Service Delivery Platform Ahmed Buhazza Director - eservice Delivery and Channels Enhancements egovernment Authority Towards ISDP Achievement Factors of Success Towards ISDP Towards ISDP Towards ISDP No eservices eservice delivery