Groupware 95 Europe. Conference Proceedings. Edited by Tracey Shearmon Peter R. Huekle

Transcription

1 Groupware 95 Europe Conference Proceedings Edited by Tracey Shearmon Peter R. Huekle Produced by: THE CONFERENCE GROUP 56 Canon Street Winchester Hants SO23 9JW, UK UB/TIB Hannover

2 Table of Contents Groupware 95 Europe Monday, June 19th, 1995 GENERAL SESSIONS Welcome to GroupWare '95 Europe 1-3 Peter Huekle, The Conference Group Groupware Horizons - A World Perspective 2-9 Thomas Austin, Gartner Group Groupware as a Business Productivity Tool 3-27 Jim Chapman, Triangle Computer Services Users Own Assessment of Benefits 4-29 Alexander Letts, SMI Group Limited Workflow, Workgroup or Groupware? 5-47 Heather Stark, OVUM Limited Integrating the Enterprise (The New Face of Teamwork) 6-61 Martin Smith, IBM Corporation LUNCH - SPONSORED BY VENTANA CORPORATION EMS in the Virtual Workspace 7 73 Jay Nunamaker & Bob Briggs, Ventana The Well Informed Manager Monica Seeley, Sundridge Park Executive Development Centre A Study in Process Re-Design for Automation David Best, Touche Ross Management Consultants People Issues in Migrating from Office Systems to Groupware Lesley Shneier, World Bank Workflow Model Inter-Changeability James Storm, Infologistik GmbH Learning through Experience - How Companies are Using Groupware Mark Turrell, City University Business School Re-Engineering Claims Processing Joanne Timewall, Sun Alliance Insurance UK Directory Management in the Future David Cocks, PA Consulting Group Open Document Interchange Peter Cumow-Ford, Viatec Software Limited

3 GroupWare '95 Europe Tuesday, June 20th, 1995 Groupware in the 21st Century Peter Lloyd, Frontiers Implications of CSCW and Groupware for Business Processes Geoffrey Damton, Knowledge Management Consultants Ltd Image Enabling Groupware Tom Bird, Headway Technology Group Improved Customer Service Utilising Computer Telephony Integration and Workflow Alan Neilson, Centre-file Limited Customer Service Management Stephan Brendel & Hendrikje Kuhne, CompuNet GmbH The Context for Workflow Management Keith Hales, SODAN Making the most of Middleware Gary Miles, PA Consulting Group Microsoft's Information Exchange Strategy Tony Meleg, Microsoft LUNCH - SPONSORED BY IBM CORPORATION The Evolution from the Age of Information to the Age of Intelligence Dana Prestigiacomo, IBM Corporation Profiting from Sales Force Automation William McMullen, Bowater Containers (Heavy Duty) Ltd An Etiquette for Computer-Based Communication David Gurteen, Lloyd McKenzie & Partners Implementing Groupware in a Novell Netware Environment Neil McAslan, Novell Wide Area Workflow Nicholas Kingsbury, Software Support Limited

4 Groupware 95 Europe Wednesday, June 21st, 1995 Integrating People and Applications Walter Wijn, EDS TPD (Europe) Ad Hoc & Production Workflow Remi Bertrand, WANG Software Development Europe Groupware & Change Management David Coleman, Collaborative Strategies Teleworking - The Next Step for Groupware? David Bell, Achievement Technologies Limited Document Management Alliance Ira Scharfglass, XSoft Integrating Groupware into Legacy Systems Michael Davis, Andersen Consulting Re-engineering: A Global Perspective Garth Shephard, Envisage Limited DTI PROGRAMME TRACK The Practical Introduction of Groupware into an Organisation - Issues arising from Research Clive Holtham, City University Business School Enabling Group Working Between Enterprises David Jennings, David Jennings Associates Documents and the Collaborative Business Process Vijay Mital, University of Kent LUNCH - SPONSORED BY MICROSOFT CORPORATION Microsoft's Workgroup Computing Strategy Microsoft Corporation Groupware and Legal Issues Jane Rowlings, Charles Russell Solicitors A Rule Book for Enterprise Wide Groupware John Kay, PA Consulting Group Panel Dicussion - Learning from Experience Garth Shephard, Envisage Limited

5 GroupWare '95 Europe Wednesday, June 21st, continued GENERAL SESSION Panel Discussion - What Customers Need Next Thomas Austin, Gartner Group CONFERENCE CONCLUDES ADDITIONAL PRESENTATIONS Electronic Commerce with Distribution Channels through Groupware 587 Steve Roessingh, The LOGIC Group The Successful Use of Groupware and other Technologies to Support Business Processes 597 Alex Lindsay-Scott, Touche Ross Management Consultants Team Spirit or Ghost in the Machine? The Human Side of Groupware 607 Phil Taylor, Working Vision Assessing and Selecting Groupware Technologies 619 David Wilson, QA Training Limited