2007 CDW Telework Report: Slow and Steady Wins the Race

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1 2007 CDW Telework Report: Slow and Steady Wins the Race

2 Introduction CDW, Inc. has tracked the adoption of telework within the Federal government since Its annual Telework Report is the only concurrent report on both employees and IT professionals concerning the subject of telework. For 2007, the CDW Telework Report also compares the adoption of telework between the Federal government and the private sector. This approach provides the first side-by-side comparison of telework adoption and IT support in both markets. 2

3 Contents Executive Summary 4 Federal Government Leads Telework 5 Drivers of Federal Leadership 10 The Telework Imperative 13 IT Professionals Concerns 16 Securing Telework 18 Ensuring Collaboration 19 Telework Behaviors 20 Conclusions 23 Recommendations 24 Methodology/Demographics 25 3

4 Executive Summary The Federal Government leads the private sector in telework initiatives More than half of Federal employees are eligible to telework, but fewer than 16 percent of private-sector employees are Forty-four percent of Federal employees have the option to telework; just 15 percent of private-sector employees do Federal telework programs are growing faster than telework programs in the private sector Federal employees and IT professionals are more supportive of telework than their private-sector counterparts If given the option to telework, 79 percent of Federal employees would, while 63 percent of private-sector employees would telework if given the same option Forty percent of private-sector companies have written IT policies in place for telework compared to 62 percent of Federal agencies Slow private-sector telework adoption has significant negative consequences COOP: Just 33 percent of private-sector employees state that they could continue to work via telework if their office was closed due to a man-made or natural disaster. Seventy-five percent of Federal employees could continue to work under the same circumstances Job Satisfaction: Employees with the option to telework are more likely to be Very Satisfied with their jobs in both the Federal government and private sector 4

5 Federal Government Leads Telework More than half of Federal employees are eligible to telework, compared to 16 percent of private-sector employees Are you eligible* to telework? % 16% 36% 62% 13% 23% Yes No Undecided/Don't Know Federal Private * Based upon your job description, company/agency policy, or Federal statute, your position is defined as having the ability to telework 5

6 Federal Government Leads Telework Forty-four percent of Federal employees have the option to telework; just 15 percent of private-sector employees do Do you currently have the option* to telework? % 15% 47% 61% 9% 24% Yes No Undecided/Don't Know Federal Private * Based upon your company/agency policy, your chain of supervisors, and your IT policy, you could opt to telework if you so desired 6

7 Federal Government Leads Telework The Federal government is increasingly adopting telework Do you currently have the option to telework? Federal Employees 45% 4 35% 3 25% 2 15% 5% 44% 36% 38% Does your agency have a plan in place to provide technical IT support to teleworkers? 6 Federal IT Professionals % 4 58%

8 Federal Government Leads Telework Federal IT professionals have written telework policies and more comprehensive support programs Do you have written IT policies for telework in place? Do you have a plan in place to provide technical support to teleworkers? % 4 22% 33% 16% 27% % 49% 18% 28% 24% 23% Yes No Undecided/ Don't Know Yes No Undecided/ Don't Know Federal Private Federal Private 8

9 Federal Government Leads Telework Federal telework programs are growing faster than telework programs in the private sector Employees Say: If you do telework, have you started in the last year? Has your organization started/expanded its telework program in the last year? IT Professionals Say: 35% 42% Yes 43% Yes 32% 25% 6 38% No 54% No 45% 73% 48% Undecided/ Don't Know 3% 6% 17% Undecided/ Don't Know 2 23% 27% Federal 2007 Federal 2006 Private Federal 2007 Federal 2006 Private 9

10 Drivers of Federal Leadership The mandate of law The reality of BRAC 1 Federal Telework is Required by Law Public Law (PL) section ( ) 359 of October 23, 2000, provides the statutory foundation for Federal telework requirements. This law provides that: Each executive agency shall establish a policy under which eligible employees of the agency may participate in telecommuting to the maximum extent possible without diminished employee performance. Not later than 6 months after the date of the enactment of this Act, the Director of the Office of Personnel Management shall provide that the requirements of this section are applied to 25 percent of the Federal workforce, and to an additional 25 percent of such workforce each year thereafter. 2 BRAC Realigned the Location of the Federal Workforce The 2005 Defense Base Closure and Realignment Commission (BRAC) changed the location of the Federal workforce in several locations in and around the metropolitan Washington, D.C., region Many Department of Defense agencies are moving to telework to retain workers unwilling or unable to move or commute long distances to their new work sites 10

11 Drivers of Federal Leadership Federal employees demonstrate a stronger preference for telework than private-sector employees If you had the option to telework, would you? 21% No 37% 79% Yes 63% Federal Private If Yes, Why? If No, Why? Federal Private Federal Private No Commute 63% 71% Isolation, Would Miss Interaction 5 79% Greater Flexibility 49% 66% Do Not Want To Be At Home 33% 32% Greater Productivity 4 29% Concern About Career Impact 29% 38% Fewer Work-related Expenses 28% 31% Reduced Productivity 21% 29% 11

12 Drivers of Federal Leadership Federal employees are engaged with their coworkers and supervisors on the subject of telework How do your supervisors view telework? How do your co-workers view telework? % 6 61% % 3 34% 3 34% 2 26% 25% 2 24% 8% 6% Very Favorable 16% 9% 7% 4% Favorable Unfavorable Very Unfavorable Undecided/ Don't Know 11% Very Favorable 2% 4% 3% 1% Favorable Unfavorable Very Unfavorable 16% Undecided/ Don't Know Federal Private Federal Private 12

13 The Telework Imperative Telework and continuity of operations/business continuity Would you be able to continue your work via telework if your office was closed due to a storm or some type of disaster? Yes 33% 75% No 15% 41% Undecided/ Don't Know 25% Federal Private Yes, I could continue to work via telework if my office building was closed due to a storm or some other type of disaster Yes, I could continue to work via telework if my office building was closed due to a storm or some other type of disaster % 66% Option to Telework No Option to Telework % 28% Company Has a Telework Program Company Does Not Have a Telework Program 13

14 The Telework Imperative Teleworkers are happier workers Federal Employees: Private-sector Employees: 6 How satisfied are you with your current job? 6 How satisfied are you with your current job? 57% 5 48% 51% 5 48% 4 41% 4 41% 3 32% 3 27% 2 2 Very Satisfied Option to Telework 5% 11% 5% 4% 2% 2% Satisfied Unsatisfied Very Undecided/ Unsatisfied Don't Know No Option to Telework Very Satisfied Option to Telework 7% 9% 4% 5% 3% Satisfied Unsatisfied Very Undecided/ Unsatisfied Don't Know No Option to Telework 14

15 The Telework Imperative Benefits Telework benefits employees, as well as their organizations and communities Employee Reduced commute Improved work/life balance Ability to focus on more complex projects without interruption Organization Continuity of Operations Reduced office space requirements Recruiting and retention of talent Reduced workforce impact of an office relocation Community Reduced traffic on congested roads Reduced wear and tear on all transportation modes Reduced pollution Improved resilience to economic disruptions 15

16 Keeping IT Professionals Up At Night Federal and commercial IT professionals have nearidentical concerns about implementing telework What is your most pressing concern about telework initiatives? Security Productivity Hardware/Software Requirements 11% 2 29% 35% 41% Other Lack of formal guidelines Limited oversight Coordination Collaboration Requirements Other 7% 9% 11% Cost to teleworkers Lost face-to-face contact Help desk Requirement Technology Refresh 5% 7% 7% 8% Job requires a physical presence 5% 15% 2 25% 3 35% 4 45% Federal Private 16

17 The Constant Question of Security Are private-sector IT professionals more confident in their IT security or does FISMA* overly impact Federal? Federal IT Professionals: Private-sector IT Professionals: Federal telework requirements hamper my agency s ability to meet FISMA requirements. Telework program requirements hamper my company s ability to maintain a robust security profile % % % 2 2% 12% 14% 4% 2 6% 9% 9% Strongly Agree Agree Neither Disagree Strongly disagree Strongly Agree Agree Neither Disagree Strongly disagree * Federal Information Security Management Act of 2002 The law governing IT security management in the Federal government 17

18 Securing Telework Programs Current and planned security technology for telework Current Technologies in Use: Planned for Implementation: What technologies is your organization currently using to ensure security for teleworkers? What technologies is your organization planning to employ in the next 18 months to ensure security? 32% 3 29% 25% 45% 36% 39% 33% 44% 4 64% 58% 62% 56% Network Security/Firewalls AV Software Authentication/Encryption Secure Sockets Layer Network Monitoring Intrusion Detection/Prevention 9% 6% % 18% 11% 16% 9% 14% 12% 12% 12% 11% 9% 18% 14% 17% 15% 54% 56% C&A Tools* Biometrics Network Security/Firewalls Authentication/Encryption AV Software Secure Sockets Layer Intrusion Detection/Prevention Biometrics C&A Tools* Unsure Network Monitoring Federal Private Federal Private * Certification & Accreditation Tools 18

19 Ensuring Collaboration Current and planned collaboration technology for telework Current Technologies in Use: Planned for Implementation: What collaborative technologies is your organization currently using to support teleworkers? What collaborative technologies is your organization planning to employ in the next 18 months? Web-based Application 46% 41% Unsure 53% 55% Audio Conferencing Intranet/Extranet Web Conferencing Video Conferencing Instant Messaging 37% 35% 36% 35% 28% 33% 24% 17% 23% 33% Web-based Application Web Conferencing Video Conferencing Intranet/Extranet Audio Conferencing Instant Messaging 22% 16% 21% 16% 2 18% 12% 17% 14% 15% 12% Other 2% 4% Other 1% 2% Federal Private Federal Private 19

20 Telework Behaviors Federal How Federal employees approach teleworking Teleworking Location Teleworking Equipment/Connection 91% 22% 6% 41% 5% 3% 27% 39% Because this does not sum to 100, users may be under reporting 25% 5 75% 10 Work from Home Work from Another Agency Location Work From a Coffee Shop Work From a Federal Telework Center 25% 5 75% 10 Use a Wireless Connection Use a Broadband Connection Use an Office-issued PC Use a Home PC 20

21 Telework Behaviors Private Sector How private-sector employees approach teleworking Teleworking Location Teleworking Equipment/Connection 12% 6 18% 32% 4% 4% 19% 36% Because this does not sum to 100, users may be under reporting 25% 5 75% Work From Home Work from Another Office Location Work From a Coffee Shop Work From a Telework Center 25% 5 75% 10 Use a Wireless Connection Use a Broadband Connection Use an Office-issued PC Use a Home PC 21

22 Telework Behaviors How IT delivers technical support to teleworkers How Does Your Organization Support Teleworkers? Telephone Help Desk 69% 82% Other Teleworkers bring equipment in Online Support 32% 58% House calls Contract with vendor for on-site support Remote-fix 34% 42% Support provided only to some teleworkers Other 6% 23% Unknown At work simulation None 23% Federal Private 22

23 Conclusions 1. The Federal government needs to continue to drive its leadership position A. Legislative requirements remain in force B. Fewer cars on the road reduces gas consumption and pollution C. BRAC will continue to separate highly skilled workers from their new offices D. Retirements require strategic employee-retention initiatives 2. Private-sector employees need to engage in a real dialogue about teleworking with co-workers and supervisors. Most employees have little to no understanding of how superiors or colleagues view telework. That discussion must start for telework to take hold 3. The private sector needs to catch up on business continuity planning. If a pandemic hit tomorrow, only one-third of the privatesector workforce would have the ability to continue to work from a remote location 4. Private-sector IT professionals need to understand the impact of telework on their company s IT infrastructure. None is not a successful support strategy for teleworkers 23

24 Recommendations 1. Introduce a telework pilot with a small percentage of your workforce. This will enable you to test the concept with minimal risk to your organization 2. Generate an initial cost/benefit analysis of teleworking at your organization. Components to include: A. Costs: Computing, connectivity, collaboration, security, training B. Benefits: Real estate savings, employee retention, business continuity 3. Create a productivity scorecard to compare employees who are teleworking to those who are not 4. Stress test your existing remote access system to determine if it can handle the load should employees need to work remotely due to a storm or some other event 24

25 Methodology CDW, working together with O Keeffe & Company, surveyed two Federal audiences on telework issues in March 2007: Federal IT Professionals Data collection: Online survey of Federal IT professionals from the population of Government Computer News subscribers Sample size: 355 Margin of error: ±5.19% Federal Employees Data collection: Online and telephone surveys in addition to in-person interviews throughout the Washington, D.C., area Sample size: 557 Margin of error: ±4.15% 25

26 Methodology CDW, working together with O Keeffe & Company, surveyed two privatesector audiences on telework issues in March 2007: Private-sector IT Pros Data collection: Panel survey of IT professionals from MarketTools Sample size: 405 Margin of error: ±4.87% National Employees Data collection: Panel survey of national employees from MarketTools Sample size: 880 Margin of error: ±3.3% 26

27 Demographics: Federal Demographics: Federal IT Professionals Survey Demographics: Federal Employee Survey Job Function Job Function CIO 3% 3% Regulatory 18% 16% Executive IT Management Network Administration Program Management Software Development Other 17% 13% 26% 31% 12% 3 23% 32% Administration Science/Engineering Other Program Management Management 17% 14% 14% 13% 12% 15% 11% 14% 17% 15% Finance Procurement Contractor HR Intelligence 5% 3% 2% 2% 6% 2% 4% 27

28 Demographics: Federal Federal IT Professionals 2006 Agency Affiliation Federal Employees 2006 Agency Affiliation Contractor 3% Other 6% Contractor 2% Defense 6% Other 2% Civilian 41% Defense 5 Civilian Agency Affiliation Other 6% 2007 Agency Affiliation Other 2% Civilian 59% Defense 35% Defense 22% Civilian 76% 28

29 Demographics: Private Sector Demographics: IT Professionals Survey Demographics: National Employee Survey Job Function Job Function CIO 3% Administrative 9% Executive IT Management Network Administration Program Management Software Development Other 12% 23% 42% Management Executive Management Sales Marketing Operations 17% 6% 15% 11% 6% Finance 4% Human Resources 3% Legal 2% Other 27% 29

30 Thank You For all questions and inquires, please contact: Barbara Crystal CDW Public Relations

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