3207 South West 98 th Drive, Gainesville, Florida E/ P/ C/
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1 3207 South West 98 th Drive, Gainesville, Florida E/ P/ C/ EDUCATION CMPE FACHE LHRM MHA BA - Certification, Medical Practice Executive, The Medical Group Management Association - Fellowship, The American College of Healthcare Executives - Licensure, Healthcare Risk Manager, The State of Florida Agency for Healthcare Administration - Masters of Health Services Management, The University of Missouri, Columbia, Missouri - Bachelor of Arts, Communication Studies and Economics Loras College, Dubuque, Iowa PROFESSIONAL EXPERIENCE Present [Congruent with Director Role Below] Project Manager, The Helmsley Diabetes Research Consortium, The University of Florida Academic Health Center, Gainesville, Florida A component of an interdisciplinary 3 year, 28 grant program engaging 11 academic institutions and organizations. The University Of Florida Diabetes Center Of Excellence serves as the primary project coordinating site for 3 diabetes research initiatives, which include multisite clinical trials. - Designed and implemented a multi site secure database for cell sample storage tracking and management - Prepare monthly and annual financial and operational milestone reports for a $3.5 million dollar 3 year budget - Participate in the development and implementation of first ever national clinical trial for the Helmsley Charitable Trust Present Executive Director, The Orthopaedics and Sports Medicine Institute, The University of Florida Academic Health Center, Gainesville, Florida A component of The University of Florida Academic Health Center. The institute represents over 10% of the system s professional revenues, and is one of the largest volume procedural and outpatient entities. Over 100,000 physician office and ancillary visits annually, and interventional and surgical procedures. Institute includes 21 faculty physicians, 21 residents, 7 fellows. - Annual physician gross patient revenue increase from $33 million to $62 million in 48 months, with 90% clean claim rate - Participated in the recruitment and 35% expansion of faculty physician and fellowship positions - Perennial outpatient visit and surgical procedural volume growth - Participated in recruitment of faculty researchers, propelling NIH funding from Top 60 to Top 15 program in 48 months - Developed and implemented internet based patient phone consultation and referral system, doubling external referrals in 11 months - Received US News and World Report top national program recognition, and Health Grades quality awards - Developed successful medical education and surgical skills education business unit, with profitability in 14 months - Coordinator and physician partner for installation of inpatient and ambulatory electronic medical record system (EPIC) - Responsibilities for primary capital and budgetary considerations
2 2003 to 2005 Chief Operations Officer, Shawnee Mission Physicians Group, Shawnee Mission Medical Center, Kansas City, Kansas A component of a 383 bed hospital, with the largest medical staff in metropolitan Kansas City. A newly created hospital owned, 40+ physician private practice multispecialty group ranging from family medicine to cardiothoracic specialists. 10 locations throughout metropolitan Kansas City. - Served as a growth strategist by recruiting 14 physicians in various specialties - Facility planning and direct oversight of all marketing and implementation considerations for 5 new medical practices - Built and developed comprehensive hospitalist program - Developed electronic referral tracking system, coordinating over 1000 patient referrals monthly - Responsible for all capital and budgetary considerations - Introduced internet based appointment scheduling to improve timeliness of patient intake 2002 to 2003 Business Director, Patient Care and Perioperative Services, The University of Kansas Hospital, Kansas City, Kansas A component of the University of Kansas Health Sciences Center, a 554 bed independent hospital authority with the areas only level one trauma center. 17,000+ annual surgical procedures, with market leading nationally ranked cancer and heart care programs. - Developed a nationally recognized internet based data analysis and reporting system with institutional wide implementation eliminating 36% of paper reports, and making fiscal reports and clinical schedules broadly accessible; enhancing timely decision making - Fiduciary responsibilities and weekly interactions with 18 clinic managers and 4 directors for all patient care service units - Annual patient care revenue in excess of $400 million dollars - Lead automated supply management compliance initiative predominantly in inpatient service units, reducing institutional supply loss in excess of $35,000 per month - Congruently served as interim perioperative services director managing operating rooms, heart labs, post anesthesia 1998 to 2002 Manager, Specialty Clinics Operations, University Physicians, University of Missouri Healthcare, Columbia, Missouri Central Missouri's largest multi-specialty group and faculty practice plan. University Physicians represents 500+ faculty physicians in over 60 specialties and subspecialties. Ambulatory care represents over 500,000+ annual visits, with specialty clinics representing 60% of this volume, at over 35 locations. - Developed fast track central preoperative evaluation service, centralizing all payor and clinical functions - Helped develop and implement nationally recognized staff education and training center, reducing employee turnover by more than 30% in 16 months - Oversaw budget preparation and implementation for 22 service units, 200+ employees - Specialty clinics recognized as highest improved patient satisfaction scores in entire system by Press Ganey and Associates - Participated in centralization and coordination initiative for all outpatient clinic appointment scheduling (Access Center) - Facility planning and fiscal accountability for the construction of new specialty clinic row with 7 new outpatient clinics - Reviewed and revamped payor contracts taking ENT-Audiology service from $430,000 operating deficit to profitability in 18 months 2
3 PRESENTATIONS 1. Physician Financial Forecasting - Essential Tools for Avoiding Stormy Recruitments 2011 The Association of Physician Recruiters Annual Conference 2. The Return to Hospital - Physician Employment 2010 The Georgia Orthopaedic Society Annual Meeting 3. The Return to Hospital Employment [Orthopaedic Surgery] 2010 The Orthopedic, Spine and Pain Management Conference (ASC) The Ambulatory Surgery Center Association 4. A Hitchhikers Guide: A Brief Ride Along into a Reformed Healthcare System 2009 The American Academy of Professional Coders Florida Chapter Meeting 5. Principles of Materials Management 2009 The Northern Plains Association for Healthcare Materials Management 6. Effective Tactics for Spine Surgery Service Line Development 2009 The Northern Plains Association for Healthcare Materials Management 7. A View Through the Spyglass A Brief Glimpse at the Future of The Healthcare Industry 2009 The Northern Plains Association for Healthcare Materials Management 8. The Ambulatory Clinic and Faculty Physician: A Timely Methodology for Concise Expense Allocation 2009 The University Health System Consortium Performance Excellence Forum 9. Surgical Device Reprocessing: Successful Partnerships and Other Considerations 2008 The University Health System Consortium Performance Excellence Forum 10. Fighting for the Finite Physician The Medical Group Management Association Annual Conference 11. Designing a Comprehensive Sports Performance Center Offering 2007 American Association of Orthopaedic Executives Annual Conference 12. Standardizing Implant Expense by Preserving Physician Preference, a Paradigm Driven Case Model 2005 American Hospital Association AHRMM Annual Conference 13. The Rise of Specialty Hospitals Perspectives from the Radiology Arena 2004 The American Healthcare Radiology Administration Annual Conference 14. Effective Nursing Supply Chain Compliance 2004 The American Hospital Association AHRMM Annual Conference 15. The Paperless Operating Room Schedule: Using the Internet to Improve Perioperative Operations 2003 The Association of Operating Room Nurses (AORN) Multispecialty Conference 16. Developing a Timely and Comprehensive Protocol for Perioperative Services Capital Equipment Requests 2003 The Association of Operating Room Nurses (AORN) Annual Conference 3
4 17. The Future of Supply Management in Perioperative Services 2003 The Association of Operating Room Nurses (AORN) Annual Conference 18. Driving Productive Change Through Dashboard Indicator Reporting 2003 The Association of Medical Imaging Management Annual Conference 19. Maximizing the Value and Efficiency of Infusion Therapy Services 2003 The Infusion Nurses Society Annual Conference 20. Business Considerations of the Post Anesthesia Care Unit 2003 The Association of Operating Room Nurse (AORN) Conference 21. Setting the Stage of Organizational Improvement 2003 University Health System Consortium ODB Annual Conference 22. Medical Practice Technologies of the 21 st Century 2002 The American Association of Healthcare Administrative Management Annual Conference 23. E-Appointment Scheduling in Academic Ambulatory Care 2001 The University Health System Consortium Conference 24. Pre-Certifiable! Managed Care Requirements and the Clinic Nurse 2001 The University of Missouri School of Nursing Ambulatory Health Conference 25. Driving Toward Effective Clinical Management Through Dashboard Indicator Reporting 2001 The Medical Group Management Association Education Conference 26. Streamlining and Benchmarking Clinic Operations Data Reporting 2001 Solucient National Conference 27. Dashboard Indicator Reporting The New Decision Intelligence 2001 University Health System Consortium Ambulatory Clinics Meeting 28. Improving Managed Care Reimbursement by Centralizing Clinical Process Flow 2000 The American Association of Healthcare Administrative Management Annual Conference POSTER PRESENTATIONS 1. Defining the Value Proposition for Robotics in Orthopaedic Surgery 2011 The Georgia Orthopaedic Society Annual Meeting 2. Imaging and Interventional Radiology A Spine Center of Excellence Essential 2009 The Association of Medical Imaging Management Annual Meeting 3. Making the Workplace More Green Without Any Extra Green 2009 The University Health System Consortium - Performance Excellence Forum 4. Tactile 1 st Assistant Training - Improving Quality Through Dedicated Skills Lab Training 2009 The Association of Perioperative Registered Nurses Annual Conference 4
5 5. A Piece of the Pie: The Recipe for an Equitable Clinic Cost Allocation Model 2008 The Medical Group Management Association Annual Conference 6. Surgical Device Reprocessing: Successful Partnerships and Other Considerations 2008 The University Health System Consortium Performance Excellence Forum 7. OR Nurse Live! The Growth in Surgery Media Broadcasts 2008 The Association of Perioperative Registered Nurses Annual Congress 8. The International Expansion of Specialty Institutes and Centers of Excellence into Hospitals Systems 2007 (IHF) 35 th World Hospital Congress 9. Innovations in International Health Emerging Opportunities for Western Medicine in the Global Healthcare Arena 2007 The Academy Health Annual Research Meeting 10. Service Line Referral Development Internet Research and Market Coordination Considerations 2007 The University Health System Consortium - Ambulatory Care and Group Practice Meeting 11. Excellence in Specialty Patient Access North Florida Comprehensive Pediatric Orthopaedics Initiative th Annual Medicaid Policy and Research Conference 12. wrvu Productivity and Corollaries with Patient Demand and Access 2007 The University Health Consortium The Association of American Medical Colleges User Group Meeting 13. Triaging Market Opportunities for Minimally Invasive Procedures 2006 The 49 th Annual American Academy of Medical Administrators Conference 14. The Patient Referral Code Unlocking Competitive Opportunities via the World Wide Web 2006 The Medical Group Management Association Annual Conference 15. Ahead of the Game Cultural Incorporation of a Web Based Scoreboard System across the Organizational Paradigm 2006 The American College of Healthcare Executives Congress, Management Innovations 16. Making the Grade Scorecard Reporting in Academic Medicine 2002 The Medical Group Management Association Academic Practice Assembly Conference PUBLICATIONS 1. The Value & Quality Proposition for the Emergence of Surgical Robotics: Observations in Definition and Measurement 2011 The American Academy of Medical Administrators Executive Magazine 2. The Changing Face of Orthopaedic Employment Factors Driving Hospital Integration 2010 The American Academy of Orthopaedic Surgeons Now Magazine 3. Equitable Clinic Overhead Allocations in Academia are Applicable to Private Practice As Well 2009 The American Association of Medical Administrators Executive Magazine Online 4. The Physician Integration Paradigm Driving Forces behind the Migration Away from Independent Practice 2008 The Journal of Healthcare Administrative Management 5. Defining Institutes and Centers of Excellence: Marketing Implications and Considerations 2008 The Journal of Healthcare Administrative Management 6. Identification of Market Opportunities for Minimally Invasive Procedures 2007 The American Association of Medical Administrators Executive Magazine Online 5
6 7. Academic Medicine Needs New Approaches to Physician Recruitment 2005 The Medical Group Management Association Matrix 8. (PC) Tablets Make for Good Medicine 2005 The Medical Group Management Association Connexion 9. You Get What You Paid For: The Growing Quality Movement in Healthcare 2005 The Journal of Healthcare Administrative Management 10. Stop the Paper Chase! Document Management for Today s Hospital 2005 The Healthcare Financial Management Association Patient Accounts Magazine 11. Hand-to-Hand Combat: The Creation and Implementation of a Hospital Hand Hygiene Campaign 2003 Infection Control Today 12. Uniform Health Insurance Cards, Becoming a Trend 2003 The Healthcare Financial Management Association, Patient Accounts Magazine 13. Creating a One-Stop-Shop for Management Reports 2003 The Healthcare Financial Management Association Magazine 14. Playing the Management Care Pre-Approval Game 2002 The Healthcare Financial Management Association, Patient Accounts Journal 15. Satisfied Employees Equals Satisfied Patients, Smoother Operations 2002 The Medical Group Management Association, Connexion 16. Investing in Patients, by Investing in Staff Developing an Effective Employee Training Mechanism 2001 The American Academy of Ambulatory Care Nursing, Viewpoint Magazine 17. Advanced Access Clinical Scheduling: Exploding the Access Paradigm 2001 The Journal of Healthcare Administrative Management 18. Designing the Optimal Pre-Operative Evaluation Clinic 2001 The Operating Room Manager Magazine 19. Showcase Your Practice with a Dynamic Website 2000 Advance Magazine for Audiologists 20. Keeping Up with Changing Managed Care Rules 2000 Executive Solutions for Healthcare Management Magazine 21. Cochlear Implantation The American Association of Surgical Technologists 2000 The Surgical Technologist 22. Continuity in Care Across The Clinical Spectrum 1999 The American Academy of Ambulatory Care Nursing, Viewpoint Magazine 23. Computerized Patient Education 1999 Advance Magazine for Health Information Executives 24. Data Collection Factors to Consider for Practice Managers 1999 The Medical Group Management Association, Update Magazine 25. Dedicating Person to Pre-certifications, Triage is More Efficient 1999 Ophthalmology Times Magazine 6
7 26. Total Hip Arthroplasty 1998 The Association of Surgical Technologists, The Surgical Technologist Magazine 27. Using the Internet as a Resource to Improve Practice Organization and Efficiency 1998 Orthopaedics Today Magazine BOOK CONTRIBUTIONS 2000 The Language of Medicine 6 th Edition W.B. Saunders Publishing PROFESSIONAL AWARDS 2011 The American Academy of Orthopaedic Surgeons National Orthopaedic Leadership Scholar 2010 Beckers Orthopaedic and Spine Review National Top 15 Administrators to Know 2007 The American College of Healthcare Executives Up and Comer Regents Award ADMINISTRATIVE SERVICE 2010-present 2009-present Founder and Program Director, The Physician Practice Management and Organizational Integration Executive Certificate Program, The University of Florida Leadership Development Institute Founder, The Surgical Skills Laboratory Management Symposium Editor, The Medical Group Management Association, Academic Practice Assembly MATRIX Magazine 2007-present 2007-present 2005-present 2005-present Faculty Advisor, The Medical Group Management Association University Relations Advisory Committee Student Preceptor, The University of Missouri Health Services Management Graduate Program Adjunct Lecturer, The University of Florida College of Public Health and Health Professions Member, The Medical Group Management Association Integrated Healthcare Systems Committee Member, Board of Directors, The American College of Healthcare Executives, Florida Chapter Adjunct Clinical Lecturer, The University of Missouri, School of Pharmacy Adjunct Lecturer, The University of Kansas, School of Medicine, Department of Health Policy Member, The Healthcare Information and Management Systems Society Journal Editorial Board COMMUNITY SERVICE 2011-present Member, Board of Directors, The University of Florida Phillips Performing Arts Center Member, Board of Directors, The Juvenile Diabetes Research Foundation, Florida Chapter Member, Board of Directors, The Arthritis Foundation, Florida Chapter, Northeast Region Member, Board of Directors, Wonderscope Children s Museum, Kansas City, Kansas 7
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