4. Explain the role of leadership in the success of quality and performance improvement initiatives. (PO 1, PO 2, PO 3, PO 5, PO 7, PO 8)

Transcription

1 Quality Management of Healthcare Services HCA48 Southwestern College Professional Studies COURSE SYLLABUS I. Course Catalog Description Quality and performance improvement are critical elements to the success of a healthcare organization in the delivery of patient care and services. Healthcare organizations are held accountable for ensuring that the quality of care and services meets the expectations of patients, healthcare professionals, the general public, regulatory, and accrediting bodies, payers, and other stakeholders. Learners explore the role of leadership in the success of quality and performance improvement initiatives. Quality management (including patient safety, risk assessment and prevention, peer review, and patient experience and satisfaction) and performance improvement and management concepts, systems, practices, and technologies are examined. Prerequisites: HCA 80 - The Healthcare Industry and MASC110 - Statistics and Probability. Prior study of professional communication recommended. II. Required and Supplementary Instructional Materials Joshi, M.S., Ransom, E. R., Nash, D. B., & Ransom, S. B. (014). The Healthcare quality book: Vision, strategy, and tools ( rd ed.). Chicago, IL: Health Administration Press. III. Learning Outcomes Learning outcomes describe the knowledge, skills, values, and attitudes that learners gain as the result of a particular learning experience. Southwestern College Professional Studies has learning outcomes specific to each program of study that are in line with the institutional outcomes of critical thinking, ethical reasoning, leadership, communication, and career preparation. Course outcomes support program outcomes and are listed below. Upon successfully completing this course, the learner will be able to: 1. Describe the terms and the relationships among quality management patient safety, risk management, peer review, patient experience and satisfaction, and performance management and improvement in the healthcare industry. (PO 1, PO 5, PO 7, PO 8). Assess the systems, concepts, and tools applied to quality and performance management in the healthcare industry. (PO, PO, PO 4, PO 5, PO 6, PO 7). Evaluate the impact of healthcare policy, laws, regulations, and accreditation standards, and stakeholder expectations on a quality management and performance improvement program. (PO, PO, PO 4, PO 5, PO 6, PO 7) 4. Explain the role of leadership in the success of quality and performance improvement initiatives. (PO 1, PO, PO, PO 5, PO 7, PO 8) 5. Integrate quality and risk management into the organizational decision-making process. (PO, PO, PO 5, PO 7) 6. Critique a quality management and performance improvement program for a healthcare organization. (PO, PO, PO 4, PO 5, PO 6, PO 7, PO 8) Master Syllabus Version: Page 1 of 5

2 Unit Objectives Topics covered Course outcomes supported 1 1. Identify the major reports highlighting the imperative for quality improvement and why they are important to the provision of quality care.. Evaluate the importance of the patient in goals and results related to. Analyze the need for healthcare stakeholders to rethink and redesign our systems to achieve better health care for all. 4. Differentiate the level of importance clinicians, patients, payers, managers and society attach to the attributes and definition of quality of care. 5. Evaluate the relationship between quality and cost of healthcare. 6. Identify and compare the variations associated with measuring quality improvement processes. Terms & relationships among quality mangement. Performance Improvement Stakeholder expectations. Patient safety, patient experience, improvement in the healthcare industry. Role of leadership in the success of The system, concepts, and tools. 1, Identify the foundations of Quality.. Summarize resources management uses to define, and analyze in decision making to enhance processes.. Describe ways performance measurement benefits Foundation: Quality Leaders. Tools and Processes. Data Collection. 1,, 4 4, 5 Master Syllabus Version: Page of 5

3 healthcare organizations. 4. Evaluate characteristics critical to performance measures. 5. Recognize the various charts used for analysis and interpretation. 1. Recognize the physician s role in. Define quality by today s standards.. Summarize the role evidence based leadership and continuous improvement tools have in healthcare 4. Analyze the use of surveys to determine and improve the patient care experience Describe the application of dashboards, scorecards, or stoplights in Healthcare Quality.. Summarize methods of reporting medical errors & adverse events.. Recognize the stages of change. 4. Explain a Just Culture organization. 5. Evaluate the impact of the HITECH Act of 009 on the adoption of EHR s Summarize the elements of an organizational leadership model.. Explain the role of accreditation & standards in meeting quality/performance improvement. Fundamentals of Performance Measurement. Chart comparison & Analysis. Physician & Provider Profiling Accountable Culture Hardwiring Delivery of Quality Measuring & Improving Patient Experience. Tools for Alignment Patient Safety. Culture of Safety & Reliability. Leadership & Safety. Information Technology. Leadership. Organizational Quality Infrastructure. Quality Strategy., 5, 4, 6 1,, 5, 4 1, 5 4 4, 6 Master Syllabus Version: Page of 5

4 . Identify key steps for developing & implementing a quality strategy in Healthcare organizations Identify the impact ACA will have on the quality of services delivered.. Analyze the use of licensure & accreditation in terms of accountability as well as quality improvements.. Summarize the successful design of a value based payment model. 4. Recognize the factors specific to a first curve& second curve model to promote quality services. Drivers of Quality. Driving Accountability. Value-Based Purchasing. Transforming Healthcare Quality., 4, 6, 4 IV. At the end of the course, learners may vary in their ability to achieve these outcomes. You are more likely to achieve these outcomes only if you attend class and/or online activities as required by the syllabus, complete the requirements for all assignments to the best of your ability, participate actively in class activities and group work as directed, and study diligently for exams. Course Policies Students are expected to read and abide by the course policies located in the instructor-specific syllabus in the blackboard course. V. Course Requirements: Requirements Number of Assignments Points Possible Percent of Grade Number Total % points Unit Papers % Mid-Term Exam % Final Paper % Final Exam (Unit 6) % Thread 6 40 % Total Points % VI. Course at a Glance: Unit List the Graded Assignments Due Relevant readings/prep Learning objectives supported Master Syllabus Version: Page 4 of 5

5 1 Unit One Foundation of Healthcare Quality s Unit Two Quality At The Organization & Microsystem Levels s s Unit Three Quality Profiling, Hardwiring & Patient Experience 4 Unit Four Allignment, Patient Safety, and Information Technology 5 Unit Five Leadership, Infrastructure, Core Strategy, & Behavior Management 6 Unit Six Healthcare Quality: The Environment & Emerging Trends s Chapters 1 - Chapter Chapters 1 - Chapters 4-6 Chapter 4 Chapter 4 Chapters 4, 5 Chapters 7-9 Chapter 9 Chapter 7 Chapters 7-9 Chapters 10-1 Chapter 10 Chapters 10-1 Chapters Chapter 15 Chapters Chapter 17 Chapters 18-1 Chapter 19 Chapters 18, 0 Chapters 0, 1 1,, 5 1,,4 1,,, 4, 4, 5,4,,4,, 4, 5 1,, 4 1,, 4,, 1,,, 1,, 4, 5 1,, 4, 6, 4, 5, 4,5,6,, 1,, 4, 6 Commented [1]: Still missing additional reading and video. Commented []: Are you wanting me to list each of them by title? I'm confused. Commented []: I just didn't have them to add to the course. I believe I have them now. VII. Other Policies and Requirements Follow this link to the Southwestern College Professional Studies Standard Syllabus in Blackboard. You may be required to log in. Master Syllabus Version: Page 5 of 5