1st Class Care Solutions Limited Support Service Care at Home Argyll House Quarrywood Court Livingston EH54 6AX Telephone:

Size: px
Start display at page:

Download "1st Class Care Solutions Limited Support Service Care at Home Argyll House Quarrywood Court Livingston EH54 6AX Telephone:"

Transcription

1 1st Class Care Solutions Limited Support Service Care at Home Argyll House Quarrywood Court Livingston EH54 6AX Telephone: Type of inspection: Unannounced Inspection completed on: 13 March 2015

2 Contents Page No Summary 3 1 About the service we inspected 6 2 How we inspected this service 8 3 The inspection 13 4 Other information 28 5 Summary of grades 29 6 Inspection and grading history 29 Service provided by: 1st Class Care Solutions Limited Service provider number: SP Care service number: CS If you wish to contact the Care Inspectorate about this inspection report, please call us on or us at 1st Class Care Solutions Limited, page 2 of 30

3 Summary This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change after this inspection following other regulatory activity. For example, if we have to take enforcement action to make the service improve, or if we investigate and agree with a complaint someone makes about the service. We gave the service these grades Quality of Care and Support 3 Adequate Quality of Staffing 3 Adequate Quality of Management and Leadership 3 Adequate What the service does well During our inspection we saw some good interactions between care staff and the people they support. We also heard some positive feed back, from individuals who received support and from family representatives, focusing on the quality of the 1st Class Care staff team and the effectiveness of their care delivery. There were some good examples of how the service responded flexibly and proactively to people's changing care needs and circumstances, initiating assessment for equipment and referring for additional supports from health and social care professionals. We saw some good examples for the service working collaboratively and integrating advice and care guidance from health care professionals into care planning for some of the people they work for, promoting positive health outcomes. We also heard how consistency of staffing in some packages of care had facilitated positive relationship building for some service users, supporting and enabling individuals to access community based networks and resources. The provider has undertaken a commitment to promoting a programme of Scottish Vocational Qualification (SVQ) training for all staff employed in the organisation. We noted that a number of staff had undertaken or completed SVQ courses. 1st Class Care Solutions Limited, page 3 of 30

4 What the service could do better Inspection report continued In the course of the current inspection year, the Care Inspectorate have initiated two separate complaints investigations about 1st Class Care, In one enquiry we made two requirements, focusing on safe recruitment practice and staff induction processes/ training provision. We upheld elements from the second complaint investigation, focusing on a missed visit, a lack of care plan in one service users home and a lack of rota notification for service users around scheduled visits. We did not make any formal recommendation or requirements during this second enquiry. Our inspection showed that the provider has met one of the requirements, developing and implementing a safe recruitment procedure and applying this in respect of all new employees from the time of the complaints investigation. However, they must improve their evidencing of their evaluation of staff competency to carry out essential care tasks and develop a structured staff training schedule that will ensure that staff are equipped to deliver good quality support. We saw that all the care files in the service users properties that we visited had care plans in situ, we noted that service users were given rotas in advance and we did not hear any further concerns around missed visits. The provider should improve its care planning documentation, ensuring that that all care plans adequately describe service users needs and that there are clear and relevant links between the care plans, risk assessment and care review documents used in the service. Care planning documents should place a greater emphasis on goal setting and evidencing outcomes for people who use 1st Class Care services. We have identified areas for improvement around the quality and frequency of care reviews. We observed that some service users had not had a review within the timeframe indicated by statutory regulation. The documentation of care review discussion was very brief and did not adequately describe the complexity of care delivery and the support issues for the individuals concerned. During our inspection we considered the timing of scheduled support visits. When we looked at service users care files, we saw some areas for improvement around adhering to agreed support times. This was confirmed to us through our discussion with service users and family representatives. 1st Class Care Solutions Limited, page 4 of 30

5 The provider must ensure it adheres to regulatory requirement in respect of appropriate levels of notification of accidents and incidents to the Care Inspectorate. What the service has done since the last inspection This is a newly registered service and this report reflects findings from it's first inspection. Conclusion 1st Class Care is a new company, seeking to establish themselves as a care at home provider in the West Lothian area. The evidence from inspection highlighted some areas of good performance, particularly in respect of relationship building with service users and their family carers. We also heard some very positive feed back from service users around the providers flexible and responsive care delivery strategy. We have identified areas for improvement around care planning and the depth and detail of information contained in associated documentation. There are further areas for development in respect of staff training and evidencing service user engagement and participation in assessing the quality of support received. 1st Class Care must build upon areas of existing good practice and ensure that they address areas for improvement outlined in this report. 1st Class Care Solutions Limited, page 5 of 30

6 1 About the service we inspected The Care Inspectorate regulates care services in Scotland. Prior to 1 April 2011, this function was carried out by the Care Commission. Information in relation to all care services is available on our website at This service was previously registered with the Care Inspectorate in March Requirements and Recommendations: If we are concerned about some aspect of a service, or think it could do more to improve its service, we may make a recommendation or requirement. - A recommendation is a statement that sets out actions the care service provider should take to improve or develop the quality of the service but where failure to do so will not directly result in enforcement. - A requirement is a statement which sets out what is required of a care service to comply with the Public Services Reforms (Scotland) Act 2010 and Regulations or Orders made under the Act, or a condition of registration. Where there are breaches of the Regulations, Orders or conditions, a requirement must be made. Requirements are legally enforceable at the discretion of the Inspectorate. 1st Class Care Solutions are registered with the Care Inspectorate to provide support to people in their own homes. The service is available to people with a range of personal care needs. At the time of the inspection the primary client support base focused on adults aged over 65. The service is provided to people living in the West Lothian area of central Scotland. At the time of this inspection, support was being provided to four people. The staff office is also based in Livingston. Staffing cover is provided between 7am and 11pm, seven days/week. Service users were able to contact staff by telephoning the office base in between support times if needed. The following is an extract from the service's aims and objectives: "1st Class Care Solutions Limited aim to support older people who are in need of care. To live as safely and comfortably within their own homes. We will actively encourage independence, dignity, privacy, choice and wellbeing of all our Service Users. Our objective is to deliver a high quality service. Developing relationships that will actively encourage our Service Users own wellbeing, which we aim to achieve and maintain throughout our service. 1st Class Care Solutions Limited, page 6 of 30

7 Providing a high quality service will give our clients the confidence that 1st Class Care Solutions Limited are a responsible and well structured care Company. We aim to employ a professional Management team and excellent carers, they will assist us with their knowledge, skills and attitudes to become recognised. Their loyalty and commitment to the Company and its Service Users, will ultimately lead us to provide the highest quality care service". Based on the findings of this inspection this service has been awarded the following grades: Quality of Care and Support - Grade 3 - Adequate Quality of Staffing - Grade 3 - Adequate Quality of Management and Leadership - Grade 3 - Adequate This report and grades represent our assessment of the quality of the areas of performance which were examined during this inspection. Grades for this care service may change following other regulatory activity. You can find the most up-to-date grades for this service by visiting our website or by calling us on or visiting one of our offices. 1st Class Care Solutions Limited, page 7 of 30

8 2 How we inspected this service The level of inspection we carried out In this service we carried out a low intensity inspection. We carry out these inspections when we are satisfied that services are working hard to provide consistently high standards of care. What we did during the inspection We took into account information from the annual return, evidence gathering tool and self assessment that we asked the provider to complete and submit to us before inspection. We also considered the details from fourteen service user questionnaires and seven staff questionnaires, which we send out as part of our pre-inspection information gathering. We looked at: - A sample of the service's policies and procedures, including: - Protection of Vulnerable Adults policy - Safer Recruitment Policy - Whistleblowing Policy - Complaints Policy - Medication Policy. We also considered: - Minutes from staff meetings - A sample of the service user care files - Accident/incident reports - Staffing rotas and the staffing schedule - Medication recording procedures - A sample of staff recruitment and training records. We carried out face to face interviews with: - The service manager - The training co-ordinator - Three support workers. 1st Class Care Solutions Limited, page 8 of 30

9 During our inspection we visited the homes of a four service users and observed staff practice during care delivery. We met and discussed service provision with one family representative. We carried out telephone interviews with one carer and two service users. Grading the service against quality themes and statements We inspect and grade elements of care that we call 'quality themes'. For example, one of the quality themes we might look at is 'Quality of care and support'. Under each quality theme are 'quality statements' which describe what a service should be doing well for that theme. We grade how the service performs against the quality themes and statements. Details of what we found are in Section 3: The inspection Inspection Focus Areas (IFAs) In any year we may decide on specific aspects of care to focus on during our inspections. These are extra checks we make on top of all the normal ones we make during inspection. We do this to gather information about the quality of these aspects of care on a national basis. Where we have examined an inspection focus area we will clearly identify it under the relevant quality statement. Fire safety issues We do not regulate fire safety. Local fire and rescue services are responsible for checking services. However, where significant fire safety issues become apparent, we will alert the relevant fire and rescue services so they may consider what action to take. You can find out more about care services' responsibilities for fire safety at 1st Class Care Solutions Limited, page 9 of 30

10 What the service has done to meet any requirements we made at our last inspection The requirement The Provider must ensure that the service is delivered in a manner that meets service users' needs safely. In order to achieve this, the Provider must ensure that staff, at all levels including Managers, are suitably trained for the work they are to do. In order to achieve this, the Provider must maintain a record of each member of staff's training and be able to demonstrate that: - Training has been provided - The training was suitable - Those delivering the training are accredited to do so - Staff have evidenced their knowledge of and can implement the training received. This is in order to comply with Scottish Statutory Instrument (SSI) 2011 No 210, Regulation 4(1(a), Welfare of Users and 15 staffing a regulation which ensures staff are trained for the work they are to perform and that they are competent to provide such care. Timescale for Implementation: The Provider is required to submit to the Care Inspectorate a staff induction and training policy by 16 March What the service did to meet the requirement We saw that the provider had initiated a structured programme of induction for all new staff and that this involved competency to carry out effective care delivery. We noted that the training co-ordinator is now in post and that they have completed an accredited "train the trainer" qualification. The provider submitted a suitable induction and training policy as per requirement. The requirement is: Met - Within Timescales The requirement The Provider must be able to demonstrate that those employed in the care service have been safely recruited to the position they hold. In order to achieve this, the Provider must produce and submit a recruitment policy for 1st Class Care Solutions Limited which outlines the recruitment processes including the interviewing, selection 1st Class Care Solutions Limited, page 10 of 30

11 and checking of references and other documentation for all persons to be employed in the provision of the care service. This is in order to comply with Scottish Statutory Instrument (SSI) 2011 No 210: 9(1) & (2)(b) - Fitness of Employees; Scottish Social Services Council Codes of Practice for Employers of Social Service Workers 1.1; 1.2; 1.3 and 2.1 and Safer Recruitment Through Better Recruitment Scottish Government What the service did to meet the requirement The provider has developed and submitted a suitable recruitment policy to the Care Inspectorate. They have followed regulatory guidance in respect of the recruitment of all staff subsequent to the complaints investigation and it's associated requirement. The requirement is: Met - Within Timescales Inspection report continued What the service has done to meet any recommendations we made at our last inspection Not applicable The annual return Every year all care services must complete an 'annual return' form to make sure the information we hold is up to date. We also use annual returns to decide how we will inspect the service. Annual Return Received: No Comments on Self Assessment Every year all care services must complete a 'self assessment' form telling us how their service is performing. We check to make sure this assessment is accurate. The provider submitted a completed self-assessment, which we considered as part of our information gathering for inspection. We did not see any evidence for service user involvement in compiling the self-assessment. The self-assessment data did not always link directly to the quality statement it related to. We observed that the evidence presented, particularly in relation to service strengths tended to be descriptive, lacking evaluative qualities. Taking the views of people using the care service into account "The carers are good with my husband and very reliable" "Without the staff at 1st Class Care, I wouldn't have been able to stay at home after 1st Class Care Solutions Limited, page 11 of 30

12 I left hospital" "They don't always answer the phone when I call, nor do they call back when I leave a message" "The office said that they were unaware of a missed visit" "Staff are consistent and reliable, they work effectively and delivered care respectfully." Taking carers' views into account We spoke directly with one carer during our inspection. They were full of praise for the staff team at 1st Class Care, saying that they had done a very good job of supporting her husband, carrying out tasks effectively and delivering support with respect. We spoke with a different carer in a telephone interview. They said that they had some issues with missed support visits and poor communication with the office. The missed visits caused stress and led her to question whether she could depend on the service to visit as agreed. 1st Class Care Solutions Limited, page 12 of 30

13 3 The inspection We looked at how the service performs against the following quality themes and statements. Here are the details of what we found. Quality Theme 1: Quality of Care and Support Grade awarded for this theme: 3 - Adequate Statement 1 We ensure that service users and carers participate in assessing and improving the quality of the care and support provided by the service. Service strengths We saw that there had been reviews of packages of care provided and noted that the review format supported some comment on the quality of care and support provided by the service. There was evidence to demonstrate that the views of service users and their family representatives were considered during review and we saw some changes to care planning and care delivery as a result of these inputs. We heard some very positive comments from service users and their carers around their participation in the design of their care package. Some of the care plans we looked at showed good evidence for personalisation, in the language of the document and in terms of the care delivery strategies employed to provide effective support. One family carer told us how 1st Class Care staff had helped promote good health outcomes for a family member. They highlighted positive relationship building between service user and care staff as an important contributory factor, going on to praise the consistency of staffing and their professionalism. The carer said that the effectiveness of the support delivered had helped sustain them in their role of primary caregiver. During this discussion we heard that the family representative was closely involved in the design of the care plan and that they had provided a significant level of guidance around care delivery strategies. During our inspection we looked at service evaluation questionnaires, sent to service users and their family representatives. 1st Class Care Solutions Limited, page 13 of 30

14 We saw some very good feedback, focusing on quality of staffing and the flexible approach to care delivery. The service questionnaires used a quality grading system and supported comment on how to improve the quality of care from the people who use the service. The registered manager advised us that they always aspire to working in partnership with people using 1st Class Care. They highlighted an example of this in the quality audit visits they routinely carry out during the initial weeks that followed the commencing of a package of care, seeking service user views on the effectiveness of care delivery and their inputs on how to improve the service provided. During our inspection fieldwork we asked service users and their family representatives if the quality audit visits were useful. We heard evidence which demonstrated their participation in bringing about improvement, particularly in respect of changes to the times of scheduled visits and partnership working around delivering effective care. Areas for improvement When we considered the care planning documentation we saw a number of care plans where the written information did not adequately describe the complexity of the care needs or the challenges associated with providing effective care for the individuals concerned. The provider should ensure that there are clear and relevant links between all documentation used for care planning and service review. We highlighted this during discussion with the registered manager, also referring to the need to emphasise goal setting and outcomes based evaluation in care planning and care review. A focus on an outcomes based appraisal would support the service and service user to evaluate their care inputs and consider the effectiveness of care delivery strategies. We have made a recommendation on this issue. We asked service users and their carers about the consistency of staffing in the service and the reliability of visits times. We heard some concerns about the frequency of late visits and the lack of consistent staff cover when the core care team were not working. When we looked at the times of scheduled visits on care plans and compared this to the entry times in the daily progress notes used to detail care delivery, we saw that 1st Class Care Solutions Limited, page 14 of 30

15 there were some packages of care where there were high levels of late visits and a lack of consistency in staffing. We have made a requirement about this. Whilst we saw that service reviews had taken place in all of the care plan sample we looked at, we noted that there were several examples where reviews had not taken place in accordance within the timeframe indicated in the statutory legislation. We discussed this with the registered manager and we have made a requirement, focusing on the need to hold reviews at intervals not exceeding six months. The service should adequately document the findings from their own quality audit visits to service users, ensuring that they record the views of people who use the service. They should also evidence the sharing of the audit visits findings with them. This is an area we will follow up at our next inspection. Grade awarded for this statement: 3 - Adequate Number of requirements: 2 Number of recommendations: 1 Requirements 1. Requirement Inspection report continued The Provider must ensure that the service is provided at the agreed times, and in such a way that meets the identified needs of the service user as recorded in the agreed support plan. This is in order to comply with The Social Care and Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011, Scottish Statutory Instrument 210, Regulation 3, a Regulation relating to the main principles to be promoted by providers and services and Regulation 4(1)(a) a Regulation regarding the welfare of service users. In making this requirement account has been taken of the National Care Standards for Care at Home; Standard 4 (6): Management and staffing. Timescale for implementation: to commence on receipt of this report. 2. The provider must ensure that service reviews are carried out a minimum of six monthly intervals. Reviews must evidence participation and sharing of information with all relevant parties involved in that person care and support. 1st Class Care Solutions Limited, page 15 of 30

16 This is in order to comply with The Social Care and Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulations 2011, Scottish Statutory Instrument 210, Regulation 5 (2) (b), a Regulation relating to Personal Plans. Timescale for implementation: to commence on receipt of this report. Recommendations Inspection report continued 1. Care planning documentation should accurately reflect the support that is provided. There should be meaningful focus on goals and outcomes derived from the service provided. Care plans should link directly to risk assessments and the format used for service review. Service reviews should place some emphasis on establishing the views of the service user as to the effectiveness of care delivery. The National Care Standards-Care at Home, Standard 3-Your Personal Plan. 1st Class Care Solutions Limited, page 16 of 30

17 Statement 3 We ensure that service users' health and wellbeing needs are met. Service strengths We saw evidence which supported the integration of the advice and care guidance from a range of professionals from community and health based services into care plans and care delivery strategies. We saw the implementation of guidance from a speech and language therapist into care delivery for one individual, noting that this advice was reflected in updated care planning documentation and in the daily progress notes held in the working file in the service users home. We noted that the service had pro-actively sought additional care inputs for some people they work for, referring directly for occupational therapy assessment around aids and equipment and seeking District Nursing inputs around health issues for another service user. We also heard from a family representative about helpful information giving, which supported and enabled an individual to access community based services for social and recreational purposes. Several service users spoke warmly about the care team that provides supports for them. We heard how care delivery had enabled one person to keep well, stay safe and remain resident in their own home following an episode of ill-health. We also heard some very positive feedback from a family representative, saying that the delivery of effective support helped alleviate the challenges associated with being a primary care giver to an individual with complex physical and cognitive issues in their presentation. When we looked at care plans we saw some good evidence for support around wider aspects of health and well being. We noted that some people were using the service to facilitate social and recreational outings, accessing resources that required transport and assistance with moving and handling. When we considered information from pre - inspection information gathering questionnaires, we heard some positive feedback around 1st Class Care assisting an individual to attend their General Practitioner and appointments with other health and community based services. 1st Class Care Solutions Limited, page 17 of 30

18 When we looked at the staff training schedule we saw that all staff had training on medication recording and administration, adult support and protection, whistleblowing procedures and infection control and moving and handling. All the staff we spoke to during inspection said they were confident that they could raise any concern around the safety of a service user in respect of safety and adult protection. Areas for improvement When we looked at the services accidents and incidents records, we saw a number issues that had not been notified to the Care Inspectorate. We highlighted to the manager that the service must ensure that they keep an adequate record of accidents/ incidents and provide notifications to the Care Inspectorate, as per regulatory guidance. We have made a requirement around this issue. Prior to our inspection we were aware that the provider had been subject to an enquiry by the Care Inspectorate's Complaints Team, focusing on concerns around safe recruitment and staff induction and training. Part of the complaint was upheld and we made a requirement which focused on recruitment. During this inspection we looked closely at staff recruitment practices. We saw that the provider has now addressed the required areas for improvement. Previously we saw gaps in the uptake of staff references before commencing employment, we also noted that some employees had not completed job applications, albeit that the provider had ensured that all new employees had undertaken Protection of Vulnerable Group checks. We looked closely at all recruitment that had taken place since the time of the complaint's enquiry. We noted that the provider had developed their own safe recruitment policy and that they had adhered to it, follow recruitment based best practice, interviewing and taking up references for all prospective new employees before offering them work. We consider safe recruitment to be an essential element in meeting people's wellbeing needs and our grading under this quality statement took into account the provider previous poor performance around this issue. We shall follow up on safe recruitment as a focus area in our next inspection. 1st Class Care Solutions Limited, page 18 of 30

19 Grade awarded for this statement: 3 - Adequate Number of requirements: 1 Number of recommendations: 0 Requirements 1. The Provider must ensure: Accident and Incident reports are completed in a timely manner and where applicable, notification reports are sent to the Care Inspectorate. This is in order to comply with: The Social Care and Social Work Improvement Scotland (Requirements for Care Services) Regulation 2011, Scottish Statutory Instrument 2011/210: regulation 4(1) (a) - welfare of service users. Timescale-From receipt of this report Inspection report continued 1st Class Care Solutions Limited, page 19 of 30

20 Quality Theme 3: Quality of Staffing Grade awarded for this theme: 3 - Adequate Statement 1 We ensure that service users and carers participate in assessing and improving the quality of staffing in the service. Service strengths We heard from the service manager that she meets and discusses care delivery and staffing with all prospective service users prior to commencing any package of support. One service user advised us that they had been introduced to the core staff who made up the care team and she was invited to speak directly about care issues and how to deliver effective support. Several service users told us that they found 1st Class Care responsive to their verbal feed back. They were able to raise issues directly with care staff at the point of care delivery. They were also confident about contacting the service manager by telephone and discussing any issues or concerns with them. We heard how the provider is approachable and amenable to these informal inputs and we were advised of changes to visit times or personnel that had arisen from this type of discussion. We have discussed other relevant areas of strength in Quality Theme 1 - Statement 1 of this report. Areas for improvement We highlighted areas for development where the provider could promote greater levels of service user participation in improving the quality of staffing at 1st Class Care. One area for consideration would be for service users or their carers to be directly engaged in the recruitment of new staff, perhaps by taking part at an appropriate stage of the interviews of prospective new employees. 1st Class Care Solutions Limited, page 20 of 30

21 If there is a reluctance from service users or their carers to participate directly in the interview process, the provider might consider facilitating an exercise which elicited service users' questions for use at interviews. These questions could perhaps include a focus on the qualities and attributes required for care staff. Although we heard from the registered manager that they value approachable and accessible systems for service users to feed back and improve the quality of staffing at 1st Class Care, we did not see evidence to support the importance of the verbal dialogue. We would suggest that the provider records the main detail of these discussions and effectively demonstrates how this involvement dialogue results in improved outcomes around service user participation in improving the quality of staffing in the service. The provider should consider ways in which they can promote the involvement of service users in respect of staff training, One area for consideration would be to support direct participation in staff training by people who use the service and their family representatives. Grade awarded for this statement: 3 - Adequate Number of requirements: 0 Number of recommendations: 0 Inspection report continued 1st Class Care Solutions Limited, page 21 of 30

22 Statement 3 We have a professional, trained and motivated workforce which operates to National Care Standards, legislation and best practice. Service strengths During our inspection we saw evidence which demonstrated that the provider was investing resources in staff training. They had recently recruited a member of staff to the post of training co-ordinator. The person concerned had previously been employed in a care setting and they have undertaken an accredited "Train the Trainer" qualification. The training co-ordinator is now closely involved in planning and delivering all staff induction and refresher training. We saw that the provider has invested in creating a dedicated training resource at their main office base. This room has been equipped with a range of recently purchased equipment, including hoists and hospital style beds. The service has devised a new induction programme which is part of mandatory training for all new recruits and this should ensure that all employees are assessed as competent to carry out essential care delivery tasks. We looked at induction training structure and saw that it comprised of a mixture of practical and theoretical assessment. The provider used a mixture of visual and written resources to deliver elements of the training schedule, with written examinations around each key area of practice. Staff were required to have shown understanding of the issues and pass all the written work before being considered as competent to deliver care. The practical training schedule included assessment of competency around moving and handling, use of aids and equipment and medication administration. We saw evidence which demonstrated that the provider had shown commitment to its staff's wider training needs. The training policy highlighted their aspiration that all staff would be qualified to a minimum of SVQ level 2 and we noted that there were a significant number of staff undertaking this course at the time of inspection. We saw this as a positive development, one which will help ensure that staff practice is underpinned by a strong knowledge base. 1st Class Care Solutions Limited, page 22 of 30

23 When we observed staff practice during care delivery visits, we saw that they worked with respect and a clear awareness of the support needs of the individual person they were providing care to. Staff used appropriate language and good communication skills during these engagements. Areas for improvement Inspection report continued Earlier in this report (Quality Theme 1 - Statement 3) we highlighted how the Care Inspectorate had investigated and upheld a complaint about safe recruitment practices and the efficacy of staff training. We have detailed the requirement we made around training in the relevant section of this quality statement. Whilst we have described improved performance around this requirement and now consider the provider to be currently meeting its commitment to achieve acceptable performance in this area, we will consider this closely at our next inspection. We would suggest that 1st Class Care place a greater emphasis on evidencing their staff induction competency documentation, providing clear evaluation of new recruits abilities to put the training into practice effectively during care delivery. Whilst we saw evidence to support that competency evaluation was taking place during the staff induction process, the analysis and recording would benefit from a greater depth of detail. The provider should ensure that they sustain current adequate levels of performance and meet their aspiration for very good practice in this area. When we looked at staff supervision and appraisal records we saw that the provider had not always adhered to their own policy of offering 1:1 supervision on at intervals not exceeding eight weeks or of providing all staff with an annual appraisal. We consider 1:1 supervision to be an essential element in promoting good staff practice, offering a platform for reflective and practical discussion around care delivery issues and in supporting the identification of training and other developmental needs. We have made a recommendation that supervision and appraisal is offered at time intervals in line with the providers own policy and associated best practice guidance. Although we saw that there had been some staff meetings, these had not taken place at regular intervals. Staff meetings provide a forum through which staff can offer their views on service development and improvement. highlight challenges in their own work and share good practice. 1st Class Care Solutions Limited, page 23 of 30

24 Team meetings may also be used to promote staff knowledge of the National Care Standards and other relevant guidance and information. Grade awarded for this statement: 3 - Adequate Number of requirements: 1 Number of recommendations: 0 Requirements 1. The Provider must ensure that the service is delivered in a manner that meets service users needs safely. In order to do this, the Provider must ensure that staff, at all levels including Managers, are suitably trained for the work they are to do. The Provider must also maintain a record of each member of staff's training and be able to demonstrate that - Training has been provided - The training was suitable Inspection report continued This is in order to comply with Scottish Statutory Instrument (SSI 2011, 210, Regulation 4 (1) (a), Welfare of Users and 15, Staffing-a regulation which ensures that staff are trained for the work they are to perform and that they are competent to provide such care. Timescale for Implementation-to commence upon receipt of this report and to be met within three months thereafter. 1st Class Care Solutions Limited, page 24 of 30

25 Quality Theme 4: Quality of Management and Leadership Grade awarded for this theme: 3 - Adequate Statement 1 We ensure that service users and carers participate in assessing and improving the quality of the management and leadership of the service. Service strengths During inspection we heard that the service manager takes an active role in care delivery. They take a direct role in care delivery. They said that this allowed them insight into challenges associated with care delivery, supported evaluation of staff practice and the efficacy of training and it also helped build relationships with service users and carers, providing another means of them offering their views on the quality of management and leadership in the service. Further issues around service strengths in relation to this quality statement have already been discussed in Quality Theme 1 - Statements 1 and Quality Theme 3 - Statement 1. Areas for improvement The provider should ensure that it develops a system for recording and tracking any care related incidents or issues raised by service users and their representatives, delegating responsibility to a named member of staff for following up any action point and feeding back to the service user concerned. We have discussed this with the registered manager and we will follow up the progress made at our next inspection. We have highlighted areas for improvement relevant to this Quality Theme 1 - Statement 1 and Quality Theme 3 - Statement 1 of this report. Grade awarded for this statement: 3 - Adequate Number of requirements: 0 Number of recommendations: 0 1st Class Care Solutions Limited, page 25 of 30

26 Statement 4 We use quality assurance systems and processes which involve service users, carers, staff and stakeholders to assess the quality of service we provide Service strengths We saw that 1st Class Care have an appropriate complaints procedure, with complaint response time and individual responsibilities and accountability for any required actions clearly delegated and outlined. We noted that service user care files and support agreements had information on how to raise a complaint, with the provider directly or to the Care Inspectorate. We heard from the registered manager that they were developing a system of audit in respect of the care planning documentation and daily progress notes. This internal audit will include discussion with stakeholders as to the quality of support provided and ways in which it can be improved. The audits will take place in between care reviews and should help ensure that people who use the service have a voice outwith the review process. Areas for improvement We suggested to the registered manager that the service should seek to develop and expand their current strategies for involving stakeholders in quality assurance processes. This is particularly relevant in respect of evidencing the views of the professional they have contact with. Whilst we did see some quality assurance evaluation from service users and their carers, there were none from external professionals or service commissioners. We suggested that the provider ensures that quality assurance based questionnaires are sent to all agencies that provide care inputs for the people they work for and that 1st Class Care evidence that they have sought the views and opinions of all stakeholders. The provider should consider developing a system for obtaining feed back on the quality of service provided, from its own staff group. A questionnaire would provide a useful format for this, particularly if responses could be anonymous. One area for consideration would be to develop areas of the providers website. This is a potentially valuable resource and 1st Class Care could embed a quality assurance questionnaire or "survey monkey" for completion by any stakeholder. This would support a system of continuous feed back around the quality of the service. 1st Class Care Solutions Limited, page 26 of 30

27 Grade awarded for this statement: 3 - Adequate Number of requirements: 0 Number of recommendations: 0 Inspection report continued 1st Class Care Solutions Limited, page 27 of 30

28 4 Other information Complaints The Care Inspectorate investigated and upheld a complaint in relation to safe recruitment procedures and staff induction and training. There are two requirements from the complaints enquiry and we have detailed these in this report. We saw from our inspection that the provider has met the one of the requirements. Enforcements We have taken no enforcement action against this care service since the last inspection. Additional Information No additional information recorded. Action Plan Failure to submit an appropriate action plan within the required timescale, including any agreed extension, where requirements and recommendations have been made, will result in the Care Inspectorate re-grading a Quality Statement within the Quality of Management and Leadership Theme (or for childminders, Quality of Staffing Theme) as unsatisfactory (1). This will result in the Quality Theme being re-graded as unsatisfactory (1). 1st Class Care Solutions Limited, page 28 of 30

29 5 Summary of grades Quality of Care and Support Adequate Statement 1 Statement Adequate 3 - Adequate Quality of Staffing Adequate Statement 1 Statement Adequate 3 - Adequate Quality of Management and Leadership Adequate Statement 1 Statement Adequate 3 - Adequate 6 Inspection and grading history All inspections and grades before 1 April 2011 are those reported by the former regulator of care services, the Care Commission. 1st Class Care Solutions Limited, page 29 of 30

30 To find out more about our inspections and inspection reports Read our leaflet 'How we inspect'. You can download it from our website or ask us to send you a copy by telephoning us on This inspection report is published by the Care Inspectorate. You can get more copies of this report and others by downloading it from our website: or by telephoning Translations and alternative formats This inspection report is available in other languages and formats on request. Telephone: Web: 1st Class Care Solutions Limited, page 30 of 30

Scottish Nursing Guild Nurse Agency 160 Dundee Street Edinburgh EH11 1DQ

Scottish Nursing Guild Nurse Agency 160 Dundee Street Edinburgh EH11 1DQ Scottish Nursing Guild Nurse Agency 160 Dundee Street Edinburgh EH11 1DQ Type of inspection: Unannounced Inspection completed on: 21 May 2014 Contents Page No Summary 3 1 About the service we inspected

More information

Phoenix Therapy and Care Ltd - Care at Home Support Service Care at Home 1 Lodge Street Haddington EH41 3DX Telephone:

Phoenix Therapy and Care Ltd - Care at Home Support Service Care at Home 1 Lodge Street Haddington EH41 3DX Telephone: Phoenix Therapy and Care Ltd - Care at Home Support Service Care at Home 1 Lodge Street Haddington EH41 3DX Telephone: 01620 828 566 Inspected by: Michelle Deans Type of inspection: Announced (Short Notice)

More information

Home is Best Ltd Housing Support Service 20 Ballewan Crescent Blanefield Glasgow G63 9HW

Home is Best Ltd Housing Support Service 20 Ballewan Crescent Blanefield Glasgow G63 9HW Home is Best Ltd Housing Support Service 20 Ballewan Crescent Blanefield Glasgow G63 9HW Type of inspection: Unannounced Inspection completed on: 29 July 2014 Contents Page No Summary 3 1 About the service

More information

Shaw Community Services - Edinburgh Support Service Care at Home Unit 5 Newington Business Centre Dalkeith Road Mews Edinburgh EH16 5DU Telephone:

Shaw Community Services - Edinburgh Support Service Care at Home Unit 5 Newington Business Centre Dalkeith Road Mews Edinburgh EH16 5DU Telephone: Shaw Community Services - Edinburgh Support Service Care at Home Unit 5 Newington Business Centre Dalkeith Road Mews Edinburgh EH16 5DU Telephone: 01316629226 Inspected by: David Todd Type of inspection:

More information

New Trinity Centre Support Service Care at Home 7a Loaning Road Edinburgh EH7 6JE Telephone:

New Trinity Centre Support Service Care at Home 7a Loaning Road Edinburgh EH7 6JE Telephone: New Trinity Centre Support Service Care at Home 7a Loaning Road Edinburgh EH7 6JE Telephone: 0131 661 1212 Inspected by: Stephen Ball Grant Dugdale Type of inspection: Unannounced Inspection completed

More information

GCC SWS Homelessness Emergency/ Assessment Centre (3) Housing Support Service Clyde Place Assessment Centre 38 Clyde Place Glasgow G5 8AQ

GCC SWS Homelessness Emergency/ Assessment Centre (3) Housing Support Service Clyde Place Assessment Centre 38 Clyde Place Glasgow G5 8AQ GCC SWS Homelessness Emergency/ Assessment Centre (3) Housing Support Service Clyde Place Assessment Centre 38 Clyde Place Glasgow G5 8AQ Type of inspection: Unannounced Inspection completed on: 26 November

More information

Aberdeen Supported Living Services Housing Support Service 701 King Street Aberdeen AB24 1SD Telephone:

Aberdeen Supported Living Services Housing Support Service 701 King Street Aberdeen AB24 1SD Telephone: Aberdeen Supported Living Services Housing Support Service 701 King Street Aberdeen AB24 1SD Telephone: 01224 701305 Inspected by: Brendan McCabe Type of inspection: Unannounced Inspection completed on:

More information

ASA International Nurse Agency 6 Coates Crescent Edinburgh EH3 7AL

ASA International Nurse Agency 6 Coates Crescent Edinburgh EH3 7AL ASA International Nurse Agency 6 Coates Crescent Edinburgh EH3 7AL Inspected by: Aileen Scobie Type of inspection: Unannounced Inspection completed on: 18 December 2013 Contents Page No Summary 3 1 About

More information

Glasgow East End Carers Respite Service Support Service Care at Home Academy House 1346 Shettleston Road Glasgow G32 9AT Telephone:

Glasgow East End Carers Respite Service Support Service Care at Home Academy House 1346 Shettleston Road Glasgow G32 9AT Telephone: Glasgow East End Carers Respite Service Support Service Care at Home Academy House 1346 Shettleston Road Glasgow G32 9AT Telephone: 0141 764 0550 Type of inspection: Announced (Short Notice) Inspection

More information

Highland Care Agency Ltd Nurse Agency 219 Colinton Road Edinburgh EH14 1DJ

Highland Care Agency Ltd Nurse Agency 219 Colinton Road Edinburgh EH14 1DJ Highland Care Agency Ltd Nurse Agency 219 Colinton Road Edinburgh EH14 1DJ Type of inspection: Unannounced Inspection completed on: 30 April 2015 Contents Page No Summary 3 1 About the service we inspected

More information

Homecare Support Support Service Care at Home 152a Lower Granton Road Edinburgh EH5 1EY

Homecare Support Support Service Care at Home 152a Lower Granton Road Edinburgh EH5 1EY Homecare Support Support Service Care at Home 152a Lower Granton Road Edinburgh EH5 1EY Type of inspection: Unannounced Inspection completed on: 19 December 2014 Contents Page No Summary 3 1 About the

More information

Ashfield Healthcare Nurse Agency Ashfield House Resolution Road Ashby-de-la-Zouch LE65 1HW

Ashfield Healthcare Nurse Agency Ashfield House Resolution Road Ashby-de-la-Zouch LE65 1HW Ashfield Healthcare Nurse Agency Ashfield House Resolution Road Ashby-de-la-Zouch LE65 1HW Inspected by: Amanda Cross Type of inspection: Unannounced Inspection completed on: 27 May 2014 Contents Page

More information

Support Work - Inverness Community Mental Health Service Housing Support Service Inverness Community Mental Health Service The Corbett Centre

Support Work - Inverness Community Mental Health Service Housing Support Service Inverness Community Mental Health Service The Corbett Centre Support Work - Inverness Community Mental Health Service Housing Support Service Inverness Community Mental Health Service The Corbett Centre Coronation Park Inverness IV3 8AD Inspected by: Lindsey McWhirter

More information

Dawson Court Very Sheltered Housing Housing Support Service Victoria Terrace Turriff AB53 4FP

Dawson Court Very Sheltered Housing Housing Support Service Victoria Terrace Turriff AB53 4FP Dawson Court Very Sheltered Housing Housing Support Service Victoria Terrace Turriff AB53 4FP Type of inspection: Announced (Short Notice) Inspection completed on: 16 March 2015 Contents Page No Summary

More information

Sheltered Housing Services Housing Support Service 2nd Floor Lipton House 170 Crown Street Glasgow G5 9XD Telephone:

Sheltered Housing Services Housing Support Service 2nd Floor Lipton House 170 Crown Street Glasgow G5 9XD Telephone: Sheltered Housing Services Housing Support Service 2nd Floor Lipton House 170 Crown Street Glasgow G5 9XD Telephone: 0141 420 7950 Inspected by: Gerry Tonner Type of inspection: Announced (Short Notice)

More information

Independent Living Services - ILS Ayrshire Housing Support Service Cumbrae House 15A Skye Road Prestwick KA9 2TA

Independent Living Services - ILS Ayrshire Housing Support Service Cumbrae House 15A Skye Road Prestwick KA9 2TA Independent Living Services - ILS Ayrshire Housing Support Service Cumbrae House 15A Skye Road Prestwick KA9 2TA Inspected by: Michelle Deans Type of inspection: Announced (Short Notice) Inspection completed

More information

Capability Scotland - Community Living and Family Support Services (Dundee) - Care at Home Support Service Care at Home Anton House Ogilvie Centre 5

Capability Scotland - Community Living and Family Support Services (Dundee) - Care at Home Support Service Care at Home Anton House Ogilvie Centre 5 Capability Scotland - Community Living and Family Support Services (Dundee) - Care at Home Support Service Care at Home Anton House Ogilvie Centre 5 Forthill Road Broughty Ferry Dundee DD5 2JT Telephone:

More information

Allied Healthcare (Elgin) - Housing Support Service Housing Support Service Unit 3 Southfield Drive Glassgreen Elgin IV30 6GR Telephone:

Allied Healthcare (Elgin) - Housing Support Service Housing Support Service Unit 3 Southfield Drive Glassgreen Elgin IV30 6GR Telephone: Allied Healthcare (Elgin) - Housing Support Service Housing Support Service Unit 3 Southfield Drive Glassgreen Elgin IV30 6GR Telephone: 01343 550074 Inspected by: Elano Ross Type of inspection: Unannounced

More information

Carewatch - West Central Scotland Housing Support Service Caledonia House Quarrywood Court Livingston EH54 6AX Telephone:

Carewatch - West Central Scotland Housing Support Service Caledonia House Quarrywood Court Livingston EH54 6AX Telephone: Carewatch - West Central Scotland Housing Support Service Caledonia House Quarrywood Court Livingston EH54 6AX Telephone: 01506 464 761 Type of inspection: Announced (Short Notice) Inspection completed

More information

Greater Pollok and South West Homelessness Service Housing Support Service 2nd Floor 1479 Paisley Road West Glasgow G52 1SY Telephone:

Greater Pollok and South West Homelessness Service Housing Support Service 2nd Floor 1479 Paisley Road West Glasgow G52 1SY Telephone: Greater Pollok and South West Homelessness Service Housing Support Service 2nd Floor 1479 Paisley Road West Glasgow G52 1SY Telephone: 0141 530 3459 Inspected by: Colin Goldie Type of inspection: Unannounced

More information

Enable Scotland (Leading the Way) - Oban, Lorn and Isles Housing Support Service Unit 3 McLeod Building Lochavullin Estate Oban PA34 4PL Telephone:

Enable Scotland (Leading the Way) - Oban, Lorn and Isles Housing Support Service Unit 3 McLeod Building Lochavullin Estate Oban PA34 4PL Telephone: Enable Scotland (Leading the Way) - Oban, Lorn and Isles Housing Support Service Unit 3 McLeod Building Lochavullin Estate Oban PA34 4PL Telephone: 01631 565 062 Inspected by: Elspeth Gibb Type of inspection:

More information

Bield at Home - Linlithgow/Biggar Support Service Care at Home Westport Resource 1 St Ninians Road Linlithgow EH49 7BY

Bield at Home - Linlithgow/Biggar Support Service Care at Home Westport Resource 1 St Ninians Road Linlithgow EH49 7BY Bield at Home - Linlithgow/Biggar Support Service Care at Home Westport Resource 1 St Ninians Road Linlithgow EH49 7BY Inspected by: Jane Brown Type of inspection: Announced (Short Notice) Inspection completed

More information

Scottish Autism Support Service Care at Home 29b Balunie Avenue Douglas Dundee DD4 8QW Telephone:

Scottish Autism Support Service Care at Home 29b Balunie Avenue Douglas Dundee DD4 8QW Telephone: Scottish Autism Support Service Care at Home 29b Balunie Avenue Douglas Dundee DD4 8QW Telephone: 01382738334 Inspected by: Amanda Welch Type of inspection: Announced (Short Notice) Inspection completed

More information

Phoenix Futures Glasgow Resettlement Service Housing Support Service 98 Hamiltonhill Road Possilpark Glasgow G22 5RU Telephone:

Phoenix Futures Glasgow Resettlement Service Housing Support Service 98 Hamiltonhill Road Possilpark Glasgow G22 5RU Telephone: Phoenix Futures Glasgow Resettlement Service Housing Support Service 98 Hamiltonhill Road Possilpark Glasgow G22 5RU Telephone: 0141 332 0121 Inspected by: Iain Lamb Type of inspection: Announced (Short

More information

The Richmond Fellowship Scotland - Scottish Borders Housing Support Service Units 19 & 20 Tweed Horizons Newtown St. Boswells Melrose TD6 0SG

The Richmond Fellowship Scotland - Scottish Borders Housing Support Service Units 19 & 20 Tweed Horizons Newtown St. Boswells Melrose TD6 0SG The Richmond Fellowship Scotland - Scottish Borders Housing Support Service Units 19 & 20 Tweed Horizons Newtown St. Boswells Melrose TD6 0SG Inspected by: Dave Hutchinson Type of inspection: Unannounced

More information

Action for Children - Gilmerton Road Outreach Services Support Service Without Care at Home 408 Gilmerton Road Edinburgh EH17 7JH

Action for Children - Gilmerton Road Outreach Services Support Service Without Care at Home 408 Gilmerton Road Edinburgh EH17 7JH Action for Children - Gilmerton Road Outreach Services Support Service Without Care at Home 408 Gilmerton Road Edinburgh EH17 7JH Inspected by: Iain Lamb Type of inspection: Unannounced Inspection completed

More information

Gladstone Childcare Ltd - Ragfield House Care Home Service Children and Young People Ragfield Nr Crail Anstruther KY10 3XG Telephone:

Gladstone Childcare Ltd - Ragfield House Care Home Service Children and Young People Ragfield Nr Crail Anstruther KY10 3XG Telephone: Gladstone Childcare Ltd - Ragfield House Care Home Service Children and Young People Ragfield Nr Crail Anstruther KY10 3XG Telephone: 07824 347744 Inspected by: Donna Borek Type of inspection: Unannounced

More information

Allied Healthcare (Scottish Borders) Housing Support Service Unit 3 Annfield Business Centre Teviot Crescent Hawick TD9 9RE

Allied Healthcare (Scottish Borders) Housing Support Service Unit 3 Annfield Business Centre Teviot Crescent Hawick TD9 9RE Allied Healthcare (Scottish Borders) Housing Support Service Unit 3 Annfield Business Centre Teviot Crescent Hawick TD9 9RE Type of inspection: Unannounced Inspection completed on: 12 June 2014 Contents

More information

DIAL Network Housing Support Service 9 Queens Terrace Ayr KA7 1DU Telephone:

DIAL Network Housing Support Service 9 Queens Terrace Ayr KA7 1DU Telephone: DIAL Network Housing Support Service 9 Queens Terrace Ayr KA7 1DU Telephone: 01292 618313 Inspected by: Amanda Cross Type of inspection: Unannounced Inspection completed on: 16 July 2013 Contents Page

More information

ACS Care at Home Ltd Support Service Care at Home Lister House 203/207 Lochleven Road Lochore Lochgelly KY5 8HU Telephone:

ACS Care at Home Ltd Support Service Care at Home Lister House 203/207 Lochleven Road Lochore Lochgelly KY5 8HU Telephone: ACS Care at Home Ltd Support Service Care at Home Lister House 203/207 Lochleven Road Lochore Lochgelly KY5 8HU Telephone: 01592 862162 Inspected by: Karen Mack Louise Curtis Aileen Scobbie Type of inspection:

More information

Daniel House Care Home Service Adults 243 Nithsdale Road Pollokshields Glasgow G41 5AQ Telephone:

Daniel House Care Home Service Adults 243 Nithsdale Road Pollokshields Glasgow G41 5AQ Telephone: Daniel House Care Home Service Adults 243 Nithsdale Road Pollokshields Glasgow G41 5AQ Telephone: 0141 427 0761 Type of inspection: Unannounced Inspection completed on: 31 July 2014 Contents Page No Summary

More information

Barnardo's - Melbourne House Holiday Activity Programme Day Care of Children Melbourne House 94 Mid Street Bathgate EH48 1QF

Barnardo's - Melbourne House Holiday Activity Programme Day Care of Children Melbourne House 94 Mid Street Bathgate EH48 1QF Barnardo's - Melbourne House Holiday Activity Programme Day Care of Children Melbourne House 94 Mid Street Bathgate EH48 1QF Type of inspection: Unannounced Inspection completed on: 18 September 2014 Contents

More information

West Lothian Council - Housing & Building Services Housing Support Service West Lothian Council West Lothian Civic Centre Howden South Road

West Lothian Council - Housing & Building Services Housing Support Service West Lothian Council West Lothian Civic Centre Howden South Road West Lothian Council - Housing & Building Services Housing Support Service West Lothian Council West Lothian Civic Centre Howden South Road Livingston EH54 6FF Telephone: 01506 281355 Type of inspection:

More information

Waterstone Farm Care Home Service Children and Young People Waterstone Farm Ecclesmachan Broxburn EH52 6NE

Waterstone Farm Care Home Service Children and Young People Waterstone Farm Ecclesmachan Broxburn EH52 6NE Waterstone Farm Care Home Service Children and Young People Waterstone Farm Ecclesmachan Broxburn EH52 6NE Type of inspection: Unannounced Inspection completed on: 14 January 2015 Contents Page No Summary

More information

Caalcare Limited Housing Support Service Rose Lodge 57 Seafield Road Dundee DD1 4NA

Caalcare Limited Housing Support Service Rose Lodge 57 Seafield Road Dundee DD1 4NA Caalcare Limited Housing Support Service Rose Lodge 57 Seafield Road Dundee DD1 4NA Type of inspection: Unannounced Inspection completed on: 8 July 2014 Contents Page No Summary 3 1 About the service we

More information

Community Careline Services - Glasgow Housing Support Service 7 Nithsdale Road Strathbungo Glasgow G41 2AL Telephone:

Community Careline Services - Glasgow Housing Support Service 7 Nithsdale Road Strathbungo Glasgow G41 2AL Telephone: Community Careline Services - Glasgow Housing Support Service 7 Nithsdale Road Strathbungo Glasgow G41 2AL Telephone: 0141 423 4689 Inspected by: Drew Conlon Type of inspection: Announced (Short Notice)

More information

No Limits Caithness Day Care of Children Bank Row Wick KW1 5EY

No Limits Caithness Day Care of Children Bank Row Wick KW1 5EY No Limits Caithness Day Care of Children Bank Row Wick KW1 5EY Inspected by: Kara Doonan Type of inspection: Unannounced Inspection completed on: 1 August 2013 Contents Page No Summary 3 1 About the service

More information

Ark Perth & Arbroath Housing Support and Care at Home Housing Support Service The Gateway North Methven Street Perth PH1 5PP Telephone:

Ark Perth & Arbroath Housing Support and Care at Home Housing Support Service The Gateway North Methven Street Perth PH1 5PP Telephone: Ark Perth & Arbroath Housing Support and Care at Home Housing Support Service The Gateway North Methven Street Perth PH1 5PP Telephone: 01738 446848 Inspected by: Averil Blair Type of inspection: Unannounced

More information

The Castings Hostel Housing Support Service 14 Castings Avenue Falkirk FK2 7BJ Telephone:

The Castings Hostel Housing Support Service 14 Castings Avenue Falkirk FK2 7BJ Telephone: The Castings Hostel Housing Support Service 14 Castings Avenue Falkirk FK2 7BJ Telephone: 01324 501908 Inspected by: Jane Lynch Type of inspection: Unannounced Inspection completed on: 24 December 2012

More information

Community Alarm Service Housing Support Service Merrystone Care Base 10 Blairhill Street Coatbridge ML5 1PG Telephone:

Community Alarm Service Housing Support Service Merrystone Care Base 10 Blairhill Street Coatbridge ML5 1PG Telephone: Community Alarm Service Housing Support Service Merrystone Care Base 10 Blairhill Street Coatbridge ML5 1PG Telephone: 01236 622400 Inspected by: Ann Marie Hawthorne Type of inspection: Announced (Short

More information

Independent Living Services - ILS Clyde Valley & Lanarkshire Housing Support Service Dalziel Building G5, 7 Scott Street Motherwell ML1 1PN

Independent Living Services - ILS Clyde Valley & Lanarkshire Housing Support Service Dalziel Building G5, 7 Scott Street Motherwell ML1 1PN Independent Living Services - ILS Clyde Valley & Lanarkshire Housing Support Service Dalziel Building G5, 7 Scott Street Motherwell ML1 1PN Inspected by: Kirsty Porter Mina Cassidy Type of inspection:

More information

Autism Initiatives UK Housing Support Service 53 Clayton Road Bridge of Earn Perth PH2 9HE Telephone:

Autism Initiatives UK Housing Support Service 53 Clayton Road Bridge of Earn Perth PH2 9HE Telephone: Autism Initiatives UK Housing Support Service 53 Clayton Road Bridge of Earn Perth PH2 9HE Telephone: 01738 813701 Inspected by: Amanda Welch Type of inspection: Unannounced Inspection completed on: 7

More information

Aden House (Care Home) Care Home Service Adults 5 Annfield Road Inverness IV2 3HX Telephone:

Aden House (Care Home) Care Home Service Adults 5 Annfield Road Inverness IV2 3HX Telephone: Aden House (Care Home) Care Home Service Adults 5 Annfield Road Inverness IV2 3HX Telephone: 01463 234667 Inspected by: Shona Smith Type of inspection: Unannounced Inspection completed on: 21 March 2014

More information

Helensburgh Addiction Rehabilitation Team Housing Support Unit Housing Support Service 52 West Princess Street Helensburgh G84 8UG Telephone: 01436

Helensburgh Addiction Rehabilitation Team Housing Support Unit Housing Support Service 52 West Princess Street Helensburgh G84 8UG Telephone: 01436 Helensburgh Addiction Rehabilitation Team Housing Support Unit Housing Support Service 52 West Princess Street Helensburgh G84 8UG Telephone: 01436 674 653 Type of inspection: Unannounced Inspection completed

More information

Sense Scotland - Dundee Housing Support Service Sangobeg House 4 Francis Street Dundee DD3 8HH Telephone:

Sense Scotland - Dundee Housing Support Service Sangobeg House 4 Francis Street Dundee DD3 8HH Telephone: Sense Scotland - Dundee Housing Support Service Sangobeg House 4 Francis Street Dundee DD3 8HH Telephone: 01382 883520 Inspected by: Patsy McDermott Type of inspection: Unannounced Inspection completed

More information

The Richmond Fellowship Scotland - Shared Lives Service Adult Placement Service Unit 2 Pickering House Netherton Road Wishaw ML2 0EQ

The Richmond Fellowship Scotland - Shared Lives Service Adult Placement Service Unit 2 Pickering House Netherton Road Wishaw ML2 0EQ The Richmond Fellowship Scotland - Shared Lives Service Adult Placement Service Unit 2 Pickering House Netherton Road Wishaw ML2 0EQ Type of inspection: Unannounced Inspection completed on: 19 February

More information

Dundee City Council - Homecare - Social Care Response Service Housing Support Service Social Work Office 353 Clepington Road Dundee DD3 8PL

Dundee City Council - Homecare - Social Care Response Service Housing Support Service Social Work Office 353 Clepington Road Dundee DD3 8PL Dundee City Council - Homecare - Social Care Response Service Housing Support Service Social Work Office 353 Clepington Road Dundee DD3 8PL Telephone: 01382 435555 Inspected by: Timothy Taylor Type of

More information

Penumbra - West Lothian Supported Living Service Housing Support Service Unit 20 Grampian Court Beveridge Square Livingston EH54 6QF Telephone: 01506

Penumbra - West Lothian Supported Living Service Housing Support Service Unit 20 Grampian Court Beveridge Square Livingston EH54 6QF Telephone: 01506 Penumbra - West Lothian Supported Living Service Housing Support Service Unit 20 Grampian Court Beveridge Square Livingston EH54 6QF Telephone: 01506 591 842 Inspected by: Janet Wilson Pauline Cochrane

More information

Barony Housing Support Service - Edinburgh Housing Support Service 101 High Riggs Tollcross Edinburgh EH3 9RP

Barony Housing Support Service - Edinburgh Housing Support Service 101 High Riggs Tollcross Edinburgh EH3 9RP Barony Housing Support Service - Edinburgh Housing Support Service 101 High Riggs Tollcross Edinburgh EH3 9RP Inspected by: Stephen Ball Type of inspection: Unannounced Inspection completed on: 6 March

More information

Green Pastures Care Home Service Children and Young People Green Pastures Sandilands Lanark ML11 9TY

Green Pastures Care Home Service Children and Young People Green Pastures Sandilands Lanark ML11 9TY Green Pastures Care Home Service Children and Young People Green Pastures Sandilands Lanark ML11 9TY Inspected by: Janis Toy Type of inspection: Unannounced Inspection completed on: 6 June 2014 Contents

More information

Turning Point Scotland - Perth & Kinross Housing Support Service 3 Grosvenor House Shore Road Perth PH2 8BD

Turning Point Scotland - Perth & Kinross Housing Support Service 3 Grosvenor House Shore Road Perth PH2 8BD Turning Point Scotland - Perth & Kinross Housing Support Service 3 Grosvenor House Shore Road Perth PH2 8BD Inspected by: Averil Blair Neil Morrison Type of inspection: Unannounced Inspection completed

More information

Real Care Agency Housing Support Service Glenburn House 35 Glenburn Road East Kilbride Glasgow G74 5BA Telephone:

Real Care Agency Housing Support Service Glenburn House 35 Glenburn Road East Kilbride Glasgow G74 5BA Telephone: Real Care Agency Housing Support Service Glenburn House 35 Glenburn Road East Kilbride Glasgow G74 5BA Telephone: 01355 590033 Type of inspection: Unannounced Inspection completed on: 23 June 2014 Contents

More information

Peacock Nursing Home Care Home Service Adults Garden Place Eliburn Livingston EH54 6RA Telephone:

Peacock Nursing Home Care Home Service Adults Garden Place Eliburn Livingston EH54 6RA Telephone: Peacock Nursing Home Care Home Service Adults Garden Place Eliburn Livingston EH54 6RA Telephone: 01506 417 464 Inspected by: William Morrison Type of inspection: Unannounced Inspection completed on: 29

More information

Homecare by Hera Limited Housing Support Service 201a Whitletts Road Glenmuir Square Ayr KA8 0JZ

Homecare by Hera Limited Housing Support Service 201a Whitletts Road Glenmuir Square Ayr KA8 0JZ Homecare by Hera Limited Housing Support Service 201a Whitletts Road Glenmuir Square Ayr KA8 0JZ Inspected by: Mala Thomson N/A Type of inspection: Unannounced Inspection completed on: 4 March 2014 Contents

More information

Mid - Argyll, Kintyre, Islay and Jura Home Care Service Housing Support Service Old Quay Head Campbeltown PA28 6ED Telephone:

Mid - Argyll, Kintyre, Islay and Jura Home Care Service Housing Support Service Old Quay Head Campbeltown PA28 6ED Telephone: Mid - Argyll, Kintyre, Islay and Jura Home Care Service Housing Support Service Old Quay Head Campbeltown PA28 6ED Telephone: 01586 552 659 Inspected by: Elspeth Gibb Type of inspection: Announced (Short

More information

The Richmond Fellowship Scotland - Stirling, Clackmannanshire and Falkirk Housing Support Service Office 1 Enterprise House Springkerse Business Park

The Richmond Fellowship Scotland - Stirling, Clackmannanshire and Falkirk Housing Support Service Office 1 Enterprise House Springkerse Business Park The Richmond Fellowship Scotland - Stirling, Clackmannanshire and Falkirk Housing Support Service Office 1 Enterprise House Springkerse Business Park Stirling FK7 7UF Inspected by: Fiona Stewart Type of

More information

Dachaidh (Care at Home) Support Service Care at Home St. Vincent's Hospital Gynack Road Kingussie PH21 1LR Telephone:

Dachaidh (Care at Home) Support Service Care at Home St. Vincent's Hospital Gynack Road Kingussie PH21 1LR Telephone: Dachaidh (Care at Home) Support Service Care at Home St. Vincent's Hospital Gynack Road Kingussie PH21 1LR Telephone: 01540 662356 Inspected by: Rod Coltart Type of inspection: Announced (Short Notice)

More information

Key Community Supports - Glasgow South Housing Support Service Unit 33 6 Harmony Row Govan Glasgow G51 3BA Telephone:

Key Community Supports - Glasgow South Housing Support Service Unit 33 6 Harmony Row Govan Glasgow G51 3BA Telephone: Key Community Supports - Glasgow South Housing Support Service Unit 33 6 Harmony Row Govan Glasgow G51 3BA Telephone: 0141 332 6672 Type of inspection: Unannounced Inspection completed on: 30 June 2014

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Autism Initiatives UK Housing Support Service Perth Inspection completed on 23 June 2016 Service provided by: Autism Initiatives (UK) Service provider number:

More information

QXHA Sheltered Housing Support Service Housing Support Service 45 Firhill Road Maryhill Glasgow G20 7BE Telephone:

QXHA Sheltered Housing Support Service Housing Support Service 45 Firhill Road Maryhill Glasgow G20 7BE Telephone: QXHA Sheltered Housing Support Service Housing Support Service 45 Firhill Road Maryhill Glasgow G20 7BE Telephone: 0141 945 3003 Inspected by: Roddy MacInnes Type of inspection: Unannounced Inspection

More information

Joans Carers Ltd Housing Support Service 29 Grant Street Helensburgh G84 7QN Telephone:

Joans Carers Ltd Housing Support Service 29 Grant Street Helensburgh G84 7QN Telephone: Joans Carers Ltd Housing Support Service 29 Grant Street Helensburgh G84 7QN Telephone: 01436 676 627 Inspected by: Kevin Dale Type of inspection: Unannounced Inspection completed on: 2 February 2012 Contents

More information

Teen Challenge UK - North East Scotland Housing Support Service Sunnybrae Woodhead Fyvie Turriff AB53 8LS Telephone:

Teen Challenge UK - North East Scotland Housing Support Service Sunnybrae Woodhead Fyvie Turriff AB53 8LS Telephone: Teen Challenge UK - North East Scotland Housing Support Service Sunnybrae Woodhead Fyvie Turriff AB53 8LS Telephone: 01651 891627 Inspected by: Mark Causer Type of inspection: Unannounced Inspection completed

More information

Allied Healthcare Group Ltd - Dumfries Housing Support Service 1st Floor 22 Castle Street Dumfries DG1 1DR Telephone:

Allied Healthcare Group Ltd - Dumfries Housing Support Service 1st Floor 22 Castle Street Dumfries DG1 1DR Telephone: Allied Healthcare Group Ltd - Dumfries Housing Support Service 1st Floor 22 Castle Street Dumfries DG1 1DR Telephone: 01387 265610 Inspected by: Linda Wheatley Clive Pegram Type of inspection: Unannounced

More information

Marie Curie Nursing Service - Care at Home Support Service Care at Home Marie Curie Hospice - Glasgow 133 Balornock Road Stobhill Hospital Grounds

Marie Curie Nursing Service - Care at Home Support Service Care at Home Marie Curie Hospice - Glasgow 133 Balornock Road Stobhill Hospital Grounds Marie Curie Nursing Service - Care at Home Support Service Care at Home Marie Curie Hospice - Glasgow 133 Balornock Road Stobhill Hospital Grounds Springburn Glasgow G21 3US Telephone: 0141 531 1355 Inspected

More information

Seaton Grove Care Home Service Adults Seaton Road Arbroath DD11 5DT Telephone:

Seaton Grove Care Home Service Adults Seaton Road Arbroath DD11 5DT Telephone: Seaton Grove Care Home Service Adults Seaton Road Arbroath DD11 5DT Telephone: 01241 873733 Inspected by: Timothy Taylor Type of inspection: Unannounced Inspection completed on: 18 September 2012 Contents

More information

Beechmount Care Home Service Adults 14 Ulundi Road Johnstone PA5 8TE Telephone:

Beechmount Care Home Service Adults 14 Ulundi Road Johnstone PA5 8TE Telephone: Beechmount Care Home Service Adults 14 Ulundi Road Johnstone PA5 8TE Telephone: 01505 320274 Inspected by: Colin Goldie Type of inspection: Unannounced Inspection completed on: 20 May 2013 Contents Page

More information

Carr Gomm Highlands Support Service Care at Home 5 Charles Street Inverness IV2 3AQ

Carr Gomm Highlands Support Service Care at Home 5 Charles Street Inverness IV2 3AQ Carr Gomm Highlands Support Service Care at Home 5 Charles Street Inverness IV2 3AQ Inspected by: Shona Smith Type of inspection: Announced (Short Notice) Inspection completed on: 19 July 2013 Contents

More information

CAIR Scotland Care Home Service Care Home Service Children and Young People CAIR Scotland Intensive Support Service 27 Glenclova Terrace Forfar DD8

CAIR Scotland Care Home Service Care Home Service Children and Young People CAIR Scotland Intensive Support Service 27 Glenclova Terrace Forfar DD8 CAIR Scotland Care Home Service Care Home Service Children and Young People CAIR Scotland Intensive Support Service 27 Glenclova Terrace Forfar DD8 1NR Inspected by: Linda Paterson Type of inspection:

More information

Quality Care Resources Ltd - Care at Home Support Service

Quality Care Resources Ltd - Care at Home Support Service Quality Care Resources Ltd - Care at Home Support Service Madelvic House Granton Park Avenue Edinburgh EH5 1HS Telephone: 0131 552 2271 Type of inspection: Announced (short notice) Inspection completed

More information

Oxgangs Young Peoples Centre Care Home Service Children and Young People 54 Oxgangs Avenue Edinburgh EH13 9JP Telephone:

Oxgangs Young Peoples Centre Care Home Service Children and Young People 54 Oxgangs Avenue Edinburgh EH13 9JP Telephone: Oxgangs Young Peoples Centre Care Home Service Children and Young People 54 Oxgangs Avenue Edinburgh EH13 9JP Telephone: 0131 447 7971 Inspected by: Sandra Wright Type of inspection: Unannounced Inspection

More information

1st Class Care Solutions Limited Support Service

1st Class Care Solutions Limited Support Service 1st Class Care Solutions Limited Support Service Ramsey House Fairbairn Place Livingston EH54 6TN Telephone: 01506 412698 Type of inspection: Unannounced Inspection completed on: 20 February 2017 Service

More information

Pathway Resource Centre Care Home Service Children and Young People Meadow Mill Tranent EH33 1DT Telephone:

Pathway Resource Centre Care Home Service Children and Young People Meadow Mill Tranent EH33 1DT Telephone: Pathway Resource Centre Care Home Service Children and Young People Meadow Mill Tranent EH33 1DT Telephone: 01875 610794 Inspected by: Iain Lamb Type of inspection: Unannounced Inspection completed on:

More information

Lainshaw Primary School Nursery Class Day Care of Children Kilwinning Road Stewarton Kilmarnock KA3 3DL Telephone:

Lainshaw Primary School Nursery Class Day Care of Children Kilwinning Road Stewarton Kilmarnock KA3 3DL Telephone: Lainshaw Primary School Nursery Class Day Care of Children Kilwinning Road Stewarton Kilmarnock KA3 3DL Telephone: 01560 483653 Inspected by: Carole Thomson Type of inspection: Unannounced Inspection completed

More information

Turning Point Scotland - The Mile End Project Housing Support Service Studio 908 Mile End Mill Abbey Mill Business Centre Paisley PA1 1TJ

Turning Point Scotland - The Mile End Project Housing Support Service Studio 908 Mile End Mill Abbey Mill Business Centre Paisley PA1 1TJ Turning Point Scotland - The Mile End Project Housing Support Service Studio 908 Mile End Mill Abbey Mill Business Centre Paisley PA1 1TJ Inspected by: Daphne Ndlovu Type of inspection: Announced (Short

More information

Eastercroft House Nursing Home Care Home Service Adults Airdrie Road Caldercruix Airdrie ML6 8NY Telephone:

Eastercroft House Nursing Home Care Home Service Adults Airdrie Road Caldercruix Airdrie ML6 8NY Telephone: Eastercroft House Nursing Home Care Home Service Adults Airdrie Road Caldercruix Airdrie ML6 8NY Telephone: 01236 842205 Inspected by: Alison Iles Arlene Wood Morag McHaffie Type of inspection: Unannounced

More information

Woodlea Cottage Care Home Service Children and Young People Woodlea Cottage Muirend Road Burghmuir Perth PH1 1JU Telephone:

Woodlea Cottage Care Home Service Children and Young People Woodlea Cottage Muirend Road Burghmuir Perth PH1 1JU Telephone: Woodlea Cottage Care Home Service Children and Young People Woodlea Cottage Muirend Road Burghmuir Perth PH1 1JU Telephone: 01738 474705 Type of inspection: Unannounced Inspection completed on: 9 January

More information

Hansel Day Services Support Service Without Care at Home Hansel Alliance, Hansel Village Broad Meadows Symington Kilmarnock KA1 5PU Telephone: 01563

Hansel Day Services Support Service Without Care at Home Hansel Alliance, Hansel Village Broad Meadows Symington Kilmarnock KA1 5PU Telephone: 01563 Hansel Day Services Support Service Without Care at Home Hansel Alliance, Hansel Village Broad Meadows Symington Kilmarnock KA1 5PU Telephone: 01563 831470 Inspected by: Sean McGeechan Michael Thomson

More information

Tailor Maid Homecare Housing Support Service Unit 1, Spiersbridge Way Thornliebank Glasgow G46 8NG Telephone:

Tailor Maid Homecare Housing Support Service Unit 1, Spiersbridge Way Thornliebank Glasgow G46 8NG Telephone: Tailor Maid Homecare Housing Support Service Unit 1, Spiersbridge Way Thornliebank Glasgow G46 8NG Telephone: 0141 639 9149 Inspected by: Alison Mceleny Type of inspection: Announced (Short Notice) Inspection

More information

Threshold Glasgow Day Opportunities Support Service Without Care at Home Templeton Business Centre Building 5, Unit 5 The Doges Glasgow G40 1DA

Threshold Glasgow Day Opportunities Support Service Without Care at Home Templeton Business Centre Building 5, Unit 5 The Doges Glasgow G40 1DA Threshold Glasgow Day Opportunities Support Service Without Care at Home Templeton Business Centre Building 5, Unit 5 The Doges Glasgow G40 1DA Telephone: 0141 423 4130 Type of inspection: Unannounced

More information

Grants Bank Care Home Service Adults Pilmuir Street Dunfermline KY12 0NH Telephone:

Grants Bank Care Home Service Adults Pilmuir Street Dunfermline KY12 0NH Telephone: Grants Bank Care Home Service Adults Pilmuir Street Dunfermline KY12 0NH Telephone: 01383 620905 Inspected by: Marion Ash Type of inspection: Unannounced Inspection completed on: 5 November 2013 Contents

More information

Sense Scotland Respite and Short Breaks Service Care Home Service Adults 5 Fleuchar Street Dundee DD2 2LQ Telephone:

Sense Scotland Respite and Short Breaks Service Care Home Service Adults 5 Fleuchar Street Dundee DD2 2LQ Telephone: Sense Scotland Respite and Short Breaks Service Care Home Service Adults 5 Fleuchar Street Dundee DD2 2LQ Telephone: 01382 642082 Inspected by: Susan White Type of inspection: Unannounced Inspection completed

More information

Glenallan Hostel Care Home Service Adults 142 Glenallan Drive Edinburgh EH16 5RE Telephone:

Glenallan Hostel Care Home Service Adults 142 Glenallan Drive Edinburgh EH16 5RE Telephone: Glenallan Hostel Care Home Service Adults 142 Glenallan Drive Edinburgh EH16 5RE Telephone: 0131 666 2858 Inspected by: Donald Preston Type of inspection: Unannounced Inspection completed on: 21 October

More information

Dundee City Council - Social Care Teams (Learning Disabilities, Mental Health, Drug and Alcohol/Blood Borne Viruses) Housing Support Service Social

Dundee City Council - Social Care Teams (Learning Disabilities, Mental Health, Drug and Alcohol/Blood Borne Viruses) Housing Support Service Social Dundee City Council - Social Care Teams (Learning Disabilities, Mental Health, Drug and Alcohol/Blood Borne Viruses) Housing Support Service Social Work Offices Balmerino Road Dundee DD4 8RW Inspected

More information

Carr Gomm - Edinburgh Housing Support Service Units 26 & 27 Craigmillar Social Enterprise & Arts Centre 11 Harewood Road Edinburgh EH16 4NT

Carr Gomm - Edinburgh Housing Support Service Units 26 & 27 Craigmillar Social Enterprise & Arts Centre 11 Harewood Road Edinburgh EH16 4NT Carr Gomm - Edinburgh Housing Support Service Units 26 & 27 Craigmillar Social Enterprise & Arts Centre 11 Harewood Road Edinburgh EH16 4NT Telephone: 0131 228 6623 Inspected by: David Todd Dave Adams

More information

Aspire 'Gatehouse' School Care Accommodation Service Gatehouse of Caprington Caprington Estate Kilmarnock KA2 9AA

Aspire 'Gatehouse' School Care Accommodation Service Gatehouse of Caprington Caprington Estate Kilmarnock KA2 9AA Aspire 'Gatehouse' School Care Accommodation Service Gatehouse of Caprington Caprington Estate Kilmarnock KA2 9AA Type of inspection: Unannounced Inspection completed on: 27 March 2015 Contents Page No

More information

Banff Day Services Support Service Without Care at Home Colleonard Road Banff AB45 1DZ Telephone:

Banff Day Services Support Service Without Care at Home Colleonard Road Banff AB45 1DZ Telephone: Banff Day Services Support Service Without Care at Home Colleonard Road Banff AB45 1DZ Telephone: 01261 818281 Inspected by: Paul Whitehouse Type of inspection: Unannounced Inspection completed on: 9 January

More information

Homeless Hostels Housing Support Service The Moray Council Housing Needs Team Greyfriars Street Elgin IV30 1LF Telephone:

Homeless Hostels Housing Support Service The Moray Council Housing Needs Team Greyfriars Street Elgin IV30 1LF Telephone: Homeless Hostels Housing Support Service The Moray Council Housing Needs Team 12-14 Greyfriars Street Elgin IV30 1LF Telephone: 01343 563388 Inspected by: Derek Priest Type of inspection: Announced (Short

More information

Buddies Out of School Care Day Care of Children Budhill Family Learning Centre Hallhill Road Budhill Glasgow G32 0PR Telephone:

Buddies Out of School Care Day Care of Children Budhill Family Learning Centre Hallhill Road Budhill Glasgow G32 0PR Telephone: Buddies Out of School Care Day Care of Children Budhill Family Learning Centre Hallhill Road Budhill Glasgow G32 0PR Telephone: 0141 774 3311 Inspected by: Karen Irvine Type of inspection: Unannounced

More information

Dundee City Council - Throughcare & Aftercare Service Housing Support Service Linlathen Resource Centre 1 Rowantree Crescent Dundee DD4 8EY

Dundee City Council - Throughcare & Aftercare Service Housing Support Service Linlathen Resource Centre 1 Rowantree Crescent Dundee DD4 8EY Dundee City Council - Throughcare & Aftercare Service Housing Support Service Linlathen Resource Centre 1 Rowantree Crescent Dundee DD4 8EY Telephone: 01382 438656 Inspected by: Linda Paterson Donna McDonald

More information

Dunbeth Lodge Ltd Care Home Service Adults 98 Dunbeth Road Coatbridge ML5 3ES

Dunbeth Lodge Ltd Care Home Service Adults 98 Dunbeth Road Coatbridge ML5 3ES Dunbeth Lodge Ltd Care Home Service Adults 98 Dunbeth Road Coatbridge ML5 3ES Inspected by: Ann Marie Hawthorne Ann Marie Palmer Type of inspection: Unannounced Inspection completed on: 11 February 2013

More information

Perth & Kinross Council - Home Care Housing Support Service Council Buildings 2 High Street Perth PH1 5PH Telephone:

Perth & Kinross Council - Home Care Housing Support Service Council Buildings 2 High Street Perth PH1 5PH Telephone: Perth & Kinross Council - Home Care Housing Support Service Council Buildings 2 High Street Perth PH1 5PH Telephone: 01738 476711 Inspected by: Averil Blair Type of inspection: Announced (Short Notice)

More information

Dumfries Supported Living Support Service

Dumfries Supported Living Support Service Dumfries Supported Living Support Service 8 Lincluden Court Lincluden Road Dumfries DG2 1QB Inspected by: (Care Commission Officer) Mala Thomson Type of inspection: Inspection completed on: 3 January 29

More information

Mid Gavin Nursery & OSC Day Care of Children Mid Gavin Lodge Beith Road Howwood Johnstone PA9 1DL

Mid Gavin Nursery & OSC Day Care of Children Mid Gavin Lodge Beith Road Howwood Johnstone PA9 1DL Mid Gavin Nursery & OSC Day Care of Children Mid Gavin Lodge Beith Road Howwood Johnstone PA9 1DL Inspected by: Kirsty Ryan Mary Crocker Type of inspection: Unannounced Inspection completed on: 14 August

More information

Perth & Kinross Council - Fostering Services Fostering Service Colonsay Resource Centre Colonsay Street Perth PH1 3TU Telephone:

Perth & Kinross Council - Fostering Services Fostering Service Colonsay Resource Centre Colonsay Street Perth PH1 3TU Telephone: Perth & Kinross Council - Fostering Services Fostering Service Colonsay Resource Centre 37-39 Colonsay Street Perth PH1 3TU Telephone: 01738 783492 Inspected by: Lorna Black Pauline Cochrane Type of inspection:

More information

Highland Homeless Trust Housing Support Service 57 Church Street Inverness IV1 1DR Telephone:

Highland Homeless Trust Housing Support Service 57 Church Street Inverness IV1 1DR Telephone: Highland Homeless Trust Housing Support Service 57 Church Street Inverness IV1 1DR Telephone: 01463 718693 Inspected by: Lynn Ellison Type of inspection: Unannounced Inspection completed on: 17 January

More information

Hamilton Supported Living Service - Housing Support Service Housing Support Service Flat 3 5 Raeburn Crescent Hamilton ML3 9QD Telephone: 01698

Hamilton Supported Living Service - Housing Support Service Housing Support Service Flat 3 5 Raeburn Crescent Hamilton ML3 9QD Telephone: 01698 Hamilton Supported Living Service - Housing Support Service Housing Support Service Flat 3 5 Raeburn Crescent Hamilton ML3 9QD Telephone: 01698 823900 Inspected by: Barbara Montgomery Type of inspection:

More information

Glenlivet Gardens Care Home Care Home Service Adults Glenlivet Place Darnley Glasgow G53 7LA

Glenlivet Gardens Care Home Care Home Service Adults Glenlivet Place Darnley Glasgow G53 7LA Glenlivet Gardens Care Home Care Home Service Adults Glenlivet Place Darnley Glasgow G53 7LA Type of inspection: Unannounced Inspection completed on: 29 September 2014 Contents Page No Summary 3 1 About

More information

Real Care Agency Housing Support Service Glenburn House 35 Glenburn Road East Kilbride Glasgow G74 5BA Telephone:

Real Care Agency Housing Support Service Glenburn House 35 Glenburn Road East Kilbride Glasgow G74 5BA Telephone: Real Care Agency Housing Support Service Glenburn House 35 Glenburn Road East Kilbride Glasgow G74 5BA Telephone: 01355 590033 Inspected by: Jim Brannigan Type of inspection: Unannounced Inspection completed

More information

Carewatch (Edinburgh, Mid & East Lothian) Housing Support Service 29 Drumsheugh Gardens Edinburgh EH3 7RN

Carewatch (Edinburgh, Mid & East Lothian) Housing Support Service 29 Drumsheugh Gardens Edinburgh EH3 7RN Carewatch (Edinburgh, Mid & East Lothian) Housing Support Service 29 Drumsheugh Gardens Edinburgh EH3 7RN Inspected by: Mary Moncur Type of inspection: Announced Inspection completed on: 22 July 2011 Contents

More information

Hillwood Primary School Nursery Day Care of Children Station Road Ratho Station Newbridge EH28 8PT Telephone:

Hillwood Primary School Nursery Day Care of Children Station Road Ratho Station Newbridge EH28 8PT Telephone: Hillwood Primary School Nursery Day Care of Children Station Road Ratho Station Newbridge EH28 8PT Telephone: 0131 333 1210 Inspected by: Alison Precup Type of inspection: Unannounced Inspection completed

More information