Important Numbers. If you have a problem with your health plan, call:

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1 /15 Department of Health Additional covered services are different depending on the plan you choose. Some MLTC plans pay for hospital stays and doctor visits. or a full list of covered services, F please see health_care/managed_care/mltc/ coverservices.htm Follow us on: health.ny.gov facebook.com/nysdoh twitter.com/healthnygov youtube.com/nysdoh Nursing home care and more. Social day care and adult day health care Personal emergency response system Home delivered meals Non-emergency transportation to receive medically necessary services Personal care Dental services Home care Care management All MLTC plans arrange and pay for the following health and long-term care services (as long as they are medically necessary): Managed long-term care (MLTC) helps people who are chronically ill or have disabilities and who need health and long-term care services, such as home care or adult day health care, stay in their homes and communities as long as possible. About Managed Long-Term Care health_care/managed_care/ mltc/consumer_guides/ Copies of this guide are available at: Long-Term Care New York State Department of Health MLTC Complaint Hotline If you have a problem with your health plan, call: Managed A Consumer s Guide to Important Numbers 2015 Choosing a managed long-term care (MLTC) plan There are four types of MLTC plans:, Program of All-inclusive Care for the Elderly (PACE),, and. Each plan covers the same in New York City Bronx Kings New York Queens Richmond Aetna Better Health AgeWell New York AlphaCare of New York ArchCare Community Life CenterLight Select Centers Plan for Healthy Living Elderplan dba Homefirst ElderServe dba RiverSpring Empire BC/BS HealthPlus Extended MLTC Fidelis Care at Home GuildNet Independence Care System Integra MLTC MetroPlus MLTC Montefiore MLTC North Shore-LIJ Health Plan Senior Health Partners Senior Whole Health Partial United Health Personal Assist VillageCareMAX VNS Choice Partial WellCare Advocate Partial Elderplan Empire BC/BS HealthPlus MAP Fidelis Medicaid Advantage Plus GuildNet Medicaid Advantage Plus MHI Healthfirst Complete Care Senior Whole Health VNS Choice Plus MAP ArchCare Senior Life CenterLight PACE Aetna Better Health FIDA AgeWell New York FIDA AlphaCare Signature FIDA CenterLight Healthcare FIDA Elderplan FIDA Total Care FIDA Care Complete Fidelis Care FIDA GuildNet Gold Plus FIDA Healthfirst AbsoluteCare FIDA ICS Community Care Plus FIDA MetroPlus FIDA North Shore-LIJ FIDA LiveWell RiverSpring FIDA SWH Whole Health FIDA VillageCareMAX Full Advantage FIDA VNSNY CHOICE FIDA Complete WellCare Advocate Complete FIDA fida.wellcareny.com

2 There are four types of MLTC plans:, Program of All-inclusive Care for the Elderly (PACE),, and. Each plan covers the same in Western New York Allegany Cattaraugus Chautauqua Erie Genesee Livingston Monroe Niagara Ontario Orleans Schuyler Seneca Steuben Wayne Wyoming Yates Centers Plan for Healthy Living Fallon Health Weinberg Fidelis Care at Home icircle Kalos Health United Health Personal Assist VNA Homecare Options VNS Choice Partial WellCare Advocate Partial No MAP plans in this region Catholic Health LIFE Complete Senior Care ElderOne Total Senior Care No FIDA plans in this region

3 There are four types of MLTC plans:, Program of All-inclusive Care for the Elderly (PACE),, and. Each plan covers the same in Central New York Broome Cayuga Chemung Chenango Cortland Herkimer Jefferson Lewis Madison Oneida Onondaga Oswego St. Lawrence Tioga Tompkins Fidelis Care at Home icircle Senior Network Health United Health Personal Assist VNA Homecare Options VNS Choice Partial No MAP plans in this region PACE CNY No FIDA plans in this region

4 There are four types of MLTC plans:, Program of All-inclusive Care for the Elderly (PACE),, and. Each plan covers the same in Northeast New York Albany Clinton Columbia Delaware Essex Franklin Fulton Greene Hamilton Montgomery Otsego Rensselaer Saratoga Schenectady Schoharie Warren Washington Fidelis Care at Home icircle Prime Health Choice United Health Personal Assist VNA Homecare Options VNS Choice Partial WellCare Advocate Partial Fidelis Medicaid Advantage Plus Eddy Senior Care No FIDA plans in this region

5 There are four types of MLTC plans:, Program of All-inclusive Care for the Elderly (PACE),, and. Each plan covers the same in the Hudson Valley AgeWell New York AlphaCare of New York ArchCare Community Life CenterLight Select Centers Plan for Healthy Living Elderplan dba Homefirst ElderServe dba RiverSpring EverCare Choice Fidelis Care at Home GuildNet Hamaspik Choice Integra MLTC Montefiore MLTC Prime Health Choice Senior Health Partners United Health Personal Assist VNS Choice Partial WellCare Advocate Partial Elderplan VNS Choice Plus MAP CenterLight PACE AgeWell New York FIDA CenterLight Healthcare FIDA Elderplan FIDA Total Care Fidelis Care FIDA GuildNet Gold Plus FIDA Healthfirst AbsoluteCare FIDA RiverSpring FIDA VNSNY CHOICE FIDA Complete WellCare Advocate Complete FIDA fida.wellcareny.com Dutchess Orange Putnam Rockland Sullivan Ulster Westchester

6 /15 Department of Health Additional covered services are different depending on the plan you choose. Some MLTC plans pay for hospital stays and doctor visits. For a full list of covered services, please see health_care/managed_care/mltc/ coverservices.htm Follow us on: health.ny.gov facebook.com/nysdoh twitter.com/healthnygov youtube.com/nysdoh Nursing home care and more. Social day care and adult day health care Personal emergency response system Home delivered meals Non-emergency transportation to receive medically necessary services health_care/managed_care/ mltc/consumer_guides/ Personal care Dental services Home care Care management All MLTC plans arrange and pay for the following health and long-term care services (as long as they are medically necessary): Managed long-term care (MLTC) helps people who are chronically ill or have disabilities and who need health and long-term care services, such as home care or adult day health care, stay in their homes and communities as long as possible. About Managed Long-Term Care Copies of this guide are available at: in New York New York State Department of Health MLTC Complaint Hotline If you have a problem with your health plan, call: Long-Term Care City Managed A Consumer s Guide to Important Numbers New York City Richmond Queens New York in New York City Kings There are four types of MLTC plans:, Program of All-inclusive Care for the Elderly (PACE),, and. Each plan covers the same Bronx 2015 Choosing a managed long-term care (MLTC) plan Aetna Better Health AgeWell New York AlphaCare of New York ArchCare Community Life CenterLight Select Centers Plan for Healthy Living Elderplan dba Homefirst ElderServe dba RiverSpring Empire BC/BS HealthPlus Extended MLTC Fidelis Care at Home GuildNet Independence Care System Integra MLTC MetroPlus MLTC Montefiore MLTC North Shore-LIJ Health Plan Senior Health Partners Senior Whole Health Partial United Health Personal Assist VillageCareMAX VNS Choice Partial WellCare Advocate Partial Elderplan Empire BC/BS HealthPlus MAP Fidelis Medicaid Advantage Plus GuildNet Medicaid Advantage Plus MHI Healthfirst Complete Care Senior Whole Health VNS Choice Plus MAP ArchCare Senior Life CenterLight PACE Aetna Better Health FIDA AgeWell New York FIDA AlphaCare Signature FIDA CenterLight Healthcare FIDA Elderplan FIDA Total Care FIDA Care Complete Fidelis Care FIDA GuildNet Gold Plus FIDA Healthfirst AbsoluteCare FIDA ICS Community Care Plus FIDA MetroPlus FIDA North Shore-LIJ FIDA LiveWell RiverSpring FIDA SWH Whole Health FIDA VillageCareMAX Full Advantage FIDA VNSNY CHOICE FIDA Complete WellCare Advocate Complete FIDA fida.wellcareny.com

7 There are four types of MLTC plans:, Program of All-inclusive Care for the Elderly (PACE),, and. Each plan covers the same on Long Island Aetna Better Health AgeWell New York CenterLight Select Elderplan dba Homefirst ElderServe dba RiverSpring Extended MLTC Fidelis Care at Home GuildNet Integra MLTC North Shore-LIJ Health Plan Senior Health Partners VNS Choice Partial WellCare Advocate Partial Elderplan GuildNet Medicaid Advantage Plus MHI Healthfirst Complete Care VNS Choice Plus MAP CenterLight PACE Aetna Better Health FIDA AgeWell New York FIDA CenterLight Healthcare FIDA Elderplan FIDA Total Care Fidelis Care FIDA GuildNet Gold Plus FIDA Healthfirst AbsoluteCare FIDA North Shore-LIJ FIDA LiveWell RiverSpring FIDA VNSNY CHOICE FIDA Complete WellCare Advocate Complete FIDA fida.wellcareny.com Nassau Suffolk

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