Q1 Where was your appointment?

Transcription

1 Q1 Where was your appointment? Answered: 741 Skipped: 0 Campbellford Colborne Hastings Havelock Warkworth Campbellford Colborne Hastings Havelock Warkworth 76.52% % % % % 94 TOTAL / 26

2 Q2 Who was your appointment with? Answered: 517 Skipped: 224 Doctor Nurse Practitioner Nurse Social Work Services Blood Work Lab Other (please specify) Doctor Nurse Practitioner Nurse Social Work Services Blood Work Lab Other (please specify) 56.29% % % % % % 25 TOTAL / 26

3 Q3 Which doctor did you see in the Campbellford clinic? Answered: 283 Skipped: 458 Emilie Beyls Robert Henderson Nana Hou Jamie Read Kent Tisher Paul Williams Locum Resident Emilie Beyls Robert Henderson Nana Hou Jamie Read Kent Tisher Paul Williams Locum Resident 15.55% % % % % % % % 26 TOTAL / 26

4 Q4 Which Nurse Practitioner did you see in the Campbellford clinic? Answered: 88 Skipped: 653 Samantha Dalby Laurie Deviney Carole Robichaud Marion Tink Samantha Dalby Laurie Deviney Carole Robichaud Marion Tink 50.00% % % % 1 TOTAL 88 4 / 26

5 Q5 Who was your appointment with at the Colborne clinic? Answered: 3 Skipped: 738 Dr. Hugh Macneil Laurie Deviney, Nur... Nurse Mental Health Services Dr. Hugh Macneil Laurie Deviney, Nurse Practitioner Nurse Mental Health Services 66.67% % 1 TOTAL 3 5 / 26

6 Q6 Who was your appointment with at the Hastings clinic? Answered: 41 Skipped: 700 Dr. Elias Maraghi Marion Tink, Nurse... Nurse Mental Health Services Dr. Elias Maraghi Marion Tink, Nurse Practitioner Nurse Mental Health Services 56.10% % % 7 TOTAL 41 6 / 26

7 Q7 Who was your appointment with at the Havelock Clinic? Answered: 32 Skipped: 709 Dr. Emilie Beyls Dr. Robert Henderson Dr. Nana Hou Dr. Elias Maraghi Dr. Kelly Parks Dr. Jamie Read Dr. Kent Tisher Dr. Paul Williams Nurse Dr. Emilie Beyls Dr. Robert Henderson Dr. Nana Hou Dr. Elias Maraghi Dr. Kelly Parks Dr. Jamie Read Dr. Kent Tisher Dr. Paul Williams Nurse 3.13% % % % % % % % 13 TOTAL 32 7 / 26

8 Q8 Who was your appointment with at the Warkworth Clinic? Answered: 89 Skipped: 652 Dr. Brett Jamieson Dr. Kelly Parks Marion Tink, Nurse... Nurse Mental Health Dr. Brett Jamieson Dr. Kelly Parks Marion Tink, Nurse Practitioner Nurse Mental Health 24.72% % % % 12 TOTAL 89 8 / 26

9 Q9 The length of time it took between making your appointment and the visit you just had Answered: 665 Skipped: % % % % % 7 TOTAL / 26

10 Q10 Your overall experience with our reception staff Answered: 665 Skipped: % % % % % 2 TOTAL / 26

11 Q11 The health care practitioner running on time Answered: 656 Skipped: % % % % % 2 TOTAL / 26

12 Q12 Your overall experience with accessing the centre Answered: 656 Skipped: % % % % % 1 TOTAL / 26

13 Q13 They knew about your medical history Answered: 635 Skipped: % % % % % 8 TOTAL / 26

14 Q14 They listened to your concerns Answered: 635 Skipped: % % % % % 3 TOTAL / 26

15 Q15 They explained things in a way that was easy to understand Answered: 635 Skipped: % % % % % 4 TOTAL / 26

16 Q16 They were sensitive to your needs and preferences Answered: 635 Skipped: % % % % % 4 TOTAL / 26

17 Q17 They gave you clear instructions about what you need to do after your visit Answered: 635 Skipped: % % % % % % 4 TOTAL / 26

18 Q18 The overall cleanliness of the centre Answered: 632 Skipped: % % % % 6 TOTAL / 26

19 Q19 Your confidence in the doctor/health care provider(s) you saw during your visit Answered: 632 Skipped: % % % % % 4 TOTAL / 26

20 Q20 Your confidence that your health information was treated with the level of privacy you expect Answered: 632 Skipped: % % % % % 2 TOTAL / 26

21 Q21 The last time you were sick or were concerned you had a health problem, did you get the appointment on the date you wanted? Answered: 628 Skipped: 113 yes no did not respond yes no did not respond 80.73% % 121 TOTAL / 26

22 Q22 Were you offered a same or next day appointment? Answered: 606 Skipped: 135 Yes No Yes No 63.37% % 222 TOTAL / 26

23 Q23 When you see your doctor or nurse practitioner, how often do they, or someone else in the office, involve you as much as you want to be in decisions about your care and treatment? Answered: 625 Skipped: 116 always often sometimes rarely never always often sometimes rarely never 69.76% % % % % 5 TOTAL / 26

24 Q24 Were you aware that the family health team has Social Work Services? Answered: 620 Skipped: 121 Yes No Did not respond Yes No Did not respond 57.74% % 262 TOTAL / 26

25 Q25 Would recommend our services to your family or friends? Check ONE only. Answered: 621 Skipped: 120 Definitely no Probably no Probably yes Definitely yes Did not Respond Definitely no Probably no Probably yes Definitely yes Did not Respond 1.29% % % % 465 TOTAL / 26

26 Q26 If you would like to provide additional feedback, please use the space below: Answered: 169 Skipped: / 26