NHS SOUTHWARK CCG Latest survey results

Transcription

1 NHS SOUTHWARK Latest survey results July 2016 publication Version 1 Public 1

2 Contents This slide pack provides results for the following topic areas: Background, introduction and guidance.... Slide 3 Overall experience of GP surgeries Slide 8 Access to GP services Slide 14 Making an appointment. Slide 23 Waiting times at the GP surgery..... Slide 34 Perceptions of care at patients last GP appointment.. Slide 38 Perceptions of care at patients last nurse appointment. Slide 43 Satisfaction with the practice s opening hours.. Slide 48 Out-of-hours services Slide 52 Statistical reliability... Slide 56 Want to know more?.. Slide 58 2

3 Background, introduction and guidance 3

4 Background information about the survey The GP Patient Survey (GPPS) is an England-wide survey, providing practice-level data about patients experiences of their GP practices. Ipsos MORI administers the survey on behalf of NHS England. For more information about the survey please refer to the end of this slide pack or visit This slide pack presents some of the key results for NHS SOUTHWARK. The data in this slide pack are based on the July 2016 GPPS publication. This combines two waves of fieldwork, from July to September 2015 and January to March 2016, providing practice-level data. In NHS SOUTHWARK, 15,305 questionnaires were sent out, and 4,336 were returned completed. This represents a response rate of 28%. Prior to 2015 these slide packs presented Area Team averages for each. These are no longer included following the integration of Area Teams into the four existing Regional Teams. However, s can still see how their results compare to those of other local s. The questionnaire can be found here: Note the numbering may change each publication due to the addition or removal of questions. 4

5 Introduction The GP Patient Survey measures patients experiences across a range of topics, including: - Making appointments - Waiting times - Perceptions of care at appointments - Practice opening hours - Out-of-hours services The GP Patient Survey provides data at practice level using a consistent methodology, which means it is comparable across organisations and over time. The survey has limitations: - Sample sizes at practice level are relatively small. - The survey does not include qualitative data which limits the detail provided by the results. However, given the consistency of the survey across organisations and over time, GPPS can be used as one element of evidence. It can be triangulated with other sources of feedback, such as feedback from Patient Participation Groups, local surveys and the Friends and Family Test, to develop a fuller picture of patient journeys. This slide pack is intended to assist this triangulation of data. It aims to highlight where there may be a need for further exploration. Practices and s can then discuss the findings further and triangulate them with other data in order to identify potential improvements and highlight best practice. The following slide suggests ideas for how the data can be used to improve services. - The data are provided twice a year rather than in real time. 5

6 Guidance on how to use the data The following suggest ideas for how the data in this slide pack can be used and interpreted to improve GP services: Comparison of a s results against the national average: this allows benchmarking of the results to identify whether the is performing well, poorly, or in line with others. The may wish to focus on areas where it compares less favourably. Analysing trends in a s results over time: this provides a sense of the direction of the s performance over time. The may wish to focus on areas that have seen declines over time. Considering questions where there is a larger range in responses among practices or s: this highlights areas in which greater improvements may be possible, as some s or practices are performing significantly better than others nearby. The may wish to focus on areas with a larger range in the results. Comparison of practices results within a : this can identify practices within a that seem to be over-performing or under-performing compared with others. The may wish to work with individual practices: those that are performing particularly well may be able to highlight best practice, while those performing less well may be able to improve their performance. 6

7 Interpreting the results The number of respondents answering (the base size) is stated for each question. The total number of responses is shown at the bottom of each chart. All comparisons are indicative only. Differences may not be statistically significant particularly when comparing practices due to low numbers of responses. For guidance on statistical reliability, or for details of where you can get more information about the survey, please refer to the end of this slide pack. Maps: - and practice-level results are also displayed on maps, with results split across 5 bands (or quintiles ) in order to have a fairly even distribution at the national level of s/practices across each band. Trends: - Latest / July 2016: refers to the July 2016 publication (fieldwork July to September 2015 and January to March 2016). - July 2015: refers to the July 2015 publication (fieldwork July to September 2014 and January to March 2015). - July 2014: refers to the July 2014 publication (fieldwork July to September 2013 and January to March 2014). - June 2013: Refers to the June 2013 publication (fieldwork July to September 2012 and January to March 2013). For further information on using the data please refer to the end of this slide pack. * More than 0% but less than 0.5% When fewer than 10 patients respond In cases where fewer than 10 people have answered a question, the data have been suppressed and results will not appear within the charts. This is to prevent individuals and their responses being identifiable in the data. 100% Where results do not sum to 100%, or where individual responses (e.g. fairly good; very good) do not sum to combined responses (e.g. very/fairly good) this is due to rounding. 7

8 Overall experience of GP surgeries 8

9 Overall experience of GP surgery Q28. Overall, how would you describe your experience of your GP surgery? s results over time s results National results Latest Good Poor July 2015 Good Poor 79% 9% 78% 8% 13% 6% Very good Fairly good 35% Neither good nor poor 85% Good July 2014 Good Poor June % 7% 43% Fairly poor Very poor 5% Poor Good Poor 84% 6% Practice range in % Good Local range % Good Lowest Highest 48% 98% Lowest Highest 73% 88% Base: All those completing a questionnaire: National (819,140); 2016 (4,224); 2015 (4,326); 2014 (4,831); 2013 (5,138); Practice bases range from 68 to 115; bases range from 2,532 to 7,950 %Good = %Very good + %Fairly good %Poor = %Very poor + %Fairly poor 9

10 Overall experience: how the s results compare to other local s Q28. Overall, how would you describe your experience of your GP surgery? Percentage of patients saying good Results range from 73% to 88% Comparisons are indicative only: differences may not be statistically significant Base: All those completing a questionnaire: bases range from 2,532 to 7,950 %Good = %Very good + %Fairly good 10

11 Overall experience: how the s practices compare Q28. Overall, how would you describe your experience of your GP surgery? Percentage of patients saying good Results range from 48% to 98% Comparisons are indicative only: differences may not be statistically significant Base: All those completing a questionnaire: Practice bases range from 68 to 115 %Good = %Very good + %Fairly good 11

12 FALMOUTH ROAD GROUP PRACTICE THE DULWICH MEDICAL CENTRE MELBOURNE GROVE DR R KADHIM'S PRACTICE THE NEW MILL STREET SURGERY THE GRANGE ROAD PRACTICE DR I SALAU'S PRACTICE HURLEY GROUP PRACTICE CONCORDIA PARKSIDE FOREST HILL GROUP PRACTICE BERMONDSEY AND LANSDOWNE MEDICAL MISSION BERMONDSEY SPA MEDICAL CENTRE SURREY DOCKS HEALTH CENTRE DR AT BRADFORD'S PRACTICE THE THREE ZERO SIX MEDICAL CENTRE DR RHK SINHA'S PRACTICE THE LISTER PRIMARY CARE CENTRE ALBION STREET GROUP PRACTICE DR SMS HOSSAIN'S PRACTICE THE AYLESBURY PARTNERSHIP DMC CHADWICK ROAD QUEENS ROAD SURGERY STERNHALL LANE SURGERY THE LORDSHIP LANE SURGERY PENROSE SURGERY THE HAMBLEDEN CLINIC ST GILES SURGERY PARK MEDICAL CENTRE SIR JOHN KIRK CLOSE SURGERY MANOR PLACE SURGERY SILVERLOCK DR R SHARMA'S PRACTICE DR RS DURSTON'S PRACTICE TRAFALGAR SURGERY PRINCESS STREET GROUP PRACTICE DR KK MISRA'S PRACTICE OLD KENT ROAD SURGERY BLACKFRIARS MEDICAL PRACTICE ST JAMES CHURCH SURGERY THE VILLA STREET MEDICAL CENTRE ST GILES SURGERY DR PATEL ELM LODGE SURGERY THE GARDENS SURGERY Overall experience: how the s practices compare Q28. Overall, how would you describe your experience of your GP surgery? Percentage of patients saying good Practices National average 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (819,140); (4,224); Practice bases range from 68 to 115 %Good = %Very good + %Fairly good 12

13 THE NUNHEAD SURGERY Overall experience: how the s practices compare Q28. Overall, how would you describe your experience of your GP surgery? Percentage of patients saying good Practices National average 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (819,140); (4,224); Practice bases range from 68 to 115 %Good = %Very good + %Fairly good 13

14 Access to GP services 14

15 Ease of getting through to GP surgery on the phone Q3. Generally, how easy is it to get through to someone at your GP surgery on the phone? s results over time s results National results Latest Easy Not easy July 2015 Easy Not easy July 2014 Easy Not easy June % 26% 71% 25% 74% 22% 17% 8% 6% Very easy 25% Fairly easy Not very easy Not at all easy Haven't tried 43% 70% Easy 26% Not easy Easy Not easy 75% 20% Practice range in - % Easy Local range - % Easy Lowest Highest 29% 92% Lowest Highest 51% 80% Base: All those completing a questionnaire: National (832,192); 2016 (4,317); 2015 (4,408); 2014 (4,911); 2013 (5,259); Practice bases range from 69 to 118; bases range from 2,573 to 8,126 %Easy = %Very easy + %Fairly easy %Not easy = %Not very easy + %Not at all easy 15

16 Ease of getting through to GP surgery on the phone: how the s practices compare THE DULWICH MEDICAL CENTRE MELBOURNE GROVE FALMOUTH ROAD GROUP PRACTICE THE GRANGE ROAD PRACTICE DR I SALAU'S PRACTICE CONCORDIA PARKSIDE DR R KADHIM'S PRACTICE SURREY DOCKS HEALTH CENTRE BERMONDSEY AND LANSDOWNE MEDICAL MISSION DMC CHADWICK ROAD HURLEY GROUP PRACTICE DR SMS HOSSAIN'S PRACTICE BERMONDSEY SPA MEDICAL CENTRE THE LORDSHIP LANE SURGERY THE NEW MILL STREET SURGERY FOREST HILL GROUP PRACTICE TRAFALGAR SURGERY ALBION STREET GROUP PRACTICE DR AT BRADFORD'S PRACTICE MANOR PLACE SURGERY PRINCESS STREET GROUP PRACTICE ELM LODGE SURGERY PARK MEDICAL CENTRE THE AYLESBURY PARTNERSHIP THE THREE ZERO SIX MEDICAL CENTRE ST GILES SURGERY DR PATEL SIR JOHN KIRK CLOSE SURGERY THE GARDENS SURGERY QUEENS ROAD SURGERY SILVERLOCK THE LISTER PRIMARY CARE CENTRE PENROSE SURGERY ST GILES SURGERY STERNHALL LANE SURGERY DR RHK SINHA'S PRACTICE BLACKFRIARS MEDICAL PRACTICE DR RS DURSTON'S PRACTICE OLD KENT ROAD SURGERY THE HAMBLEDEN CLINIC THE VILLA STREET MEDICAL CENTRE DR KK MISRA'S PRACTICE THE NUNHEAD SURGERY DR R SHARMA'S PRACTICE Q3. Generally, how easy is it to get through to someone at your GP surgery on the phone? Percentage of patients saying it is easy to get through to someone on the phone 100% 90% Practices National average 80% 70% 60% 50% 40% 30% 20% 10% 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (832,192); (4,317); Practice bases range from 69 to 118 %Easy = %Very easy + %Fairly easy 16

17 Ease of getting through to GP surgery on the phone: how the s practices compare ST JAMES CHURCH SURGERY Q3. Generally, how easy is it to get through to someone at your GP surgery on the phone? Percentage of patients saying it is easy to get through to someone on the phone 100% 90% Practices National average 80% 70% 60% 50% 40% 30% 20% 10% 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (832,192); (4,317); Practice bases range from 69 to 118 %Easy = %Very easy + %Fairly easy 17

18 Helpfulness of receptionists at GP surgery Q4. How helpful do you find the receptionists at your GP surgery? s results over time s results National results Latest Helpful Not helpful July 2015 Helpful Not helpful 85% 13% 85% 14% 9% 3% 3% 41% Very helpful Fairly helpful Not very helpful 87% Helpful July 2014 Helpful Not helpful June 2013 Helpful Not helpful 87% 12% 88% 10% 44% Not at all helpful Don't know 11% Not helpful Practice range in - % Helpful Local range - % Helpful Lowest Highest 62% 97% Lowest Highest 78% 89% Base: All those completing a questionnaire: National (831,620); 2016 (4,304); 2015 (4,407); 2014 (4,902); 2013 (5,256); Practice bases range from 68 to 117; bases range from 2,574 to 8,122 %Helpful = %Very helpful + %Fairly helpful %Not helpful = %Not very helpful + %Not at all helpful 18

19 Helpfulness of receptionists at GP surgery: how the s practices compare MELBOURNE GROVE THE DULWICH MEDICAL CENTRE FALMOUTH ROAD GROUP PRACTICE THE NEW MILL STREET SURGERY DR I SALAU'S PRACTICE DR R KADHIM'S PRACTICE THE GARDENS SURGERY THE GRANGE ROAD PRACTICE BERMONDSEY SPA MEDICAL CENTRE PRINCESS STREET GROUP PRACTICE HURLEY GROUP PRACTICE STERNHALL LANE SURGERY CONCORDIA PARKSIDE DR AT BRADFORD'S PRACTICE DMC CHADWICK ROAD THE THREE ZERO SIX MEDICAL CENTRE ALBION STREET GROUP PRACTICE MANOR PLACE SURGERY THE LISTER PRIMARY CARE CENTRE SURREY DOCKS HEALTH CENTRE FOREST HILL GROUP PRACTICE PENROSE SURGERY THE HAMBLEDEN CLINIC DR RHK SINHA'S PRACTICE BERMONDSEY AND LANSDOWNE MEDICAL MISSION DR R SHARMA'S PRACTICE TRAFALGAR SURGERY SIR JOHN KIRK CLOSE SURGERY ELM LODGE SURGERY THE LORDSHIP LANE SURGERY DR SMS HOSSAIN'S PRACTICE SILVERLOCK DR RS DURSTON'S PRACTICE QUEENS ROAD SURGERY OLD KENT ROAD SURGERY BLACKFRIARS MEDICAL PRACTICE ST JAMES CHURCH SURGERY ST GILES SURGERY DR KK MISRA'S PRACTICE THE NUNHEAD SURGERY ST GILES SURGERY DR PATEL THE AYLESBURY PARTNERSHIP THE VILLA STREET MEDICAL CENTRE Q4. How helpful do you find the receptionists at your GP surgery? Percentage of patients saying receptionists at the GP surgery are helpful 100% Practices National average 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (831,620); (4,304); Practice bases range from 68 to 117 %Helpful = %Very helpful + %Fairly helpful 19

20 Helpfulness of receptionists at GP surgery: how the s practices compare PARK MEDICAL CENTRE Q4. How helpful do you find the receptionists at your GP surgery? Percentage of patients saying receptionists at the GP surgery are helpful 100% Practices National average 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (831,620); (4,304); Practice bases range from 68 to 117 %Helpful = %Very helpful + %Fairly helpful 20

21 Percentage aware of online services offered by GP surgery Awareness of online services Q6. As far as you know, which of the following online services does your GP surgery offer? % Booking appointments online 31% 31% 19% Ordering repeat prescriptions online 4% 5% Accessing my medical records online 16% 9% None of these 54% 50% Don't know Practice range within National Base: All those completing a questionnaire: National (808,746); (4,158); Practice bases range from 67 to 114 Comparisons are indicative only: differences may not be statistically significant 21

22 Percentage used online services in past 6 months Online service use Q7. And in the past 6 months, which of the following online services have you used at your GP surgery? % 8% 7% Booking appointments online 11% Ordering repeat prescriptions online 1% 1% Accessing my medical records online 88% 85% None of these Practice range within National Base: All those completing a questionnaire: National (810,322); (4,191); Practice bases range from 64 to 115 Comparisons are indicative only: differences may not be statistically significant 22

23 Making an appointment 23

24 Success in getting an appointment Q12. Last time you wanted to see or speak to a GP or nurse from your GP surgery, were you able to get an appointment to see or speak to someone? 's results over time s results National results Latest July 2015 July 2014 June 2013 Yes No Yes No Yes No Yes No 80% 15% 80% 15% 81% 16% 82% 13% 12% 15% 5% Yes 67% Yes, but I had to call back closer to or on the day No Can't remember 85% Yes 11% No Practice range in - % Yes Local range - % Yes Lowest Highest 65% 96% Lowest Highest 74% 87% Base: All those completing a questionnaire: National (798,498); 2016 (4,133); 2015 (4,227); 2014 (4,681); 2013 (5,022); Practice bases range from 65 to 111; bases range from 2,491 to 7,714 %Yes = %Yes + %Yes, but I had to call back closer to or on the day 24

25 Success in getting an appointment: how the s practices compare MELBOURNE GROVE BERMONDSEY SPA MEDICAL CENTRE THE LISTER PRIMARY CARE CENTRE TRAFALGAR SURGERY FALMOUTH ROAD GROUP PRACTICE DMC CHADWICK ROAD DR I SALAU'S PRACTICE BERMONDSEY AND LANSDOWNE MEDICAL MISSION DR R KADHIM'S PRACTICE PENROSE SURGERY THE NEW MILL STREET SURGERY THE GRANGE ROAD PRACTICE THE DULWICH MEDICAL CENTRE HURLEY GROUP PRACTICE DR AT BRADFORD'S PRACTICE THE AYLESBURY PARTNERSHIP CONCORDIA PARKSIDE DR RHK SINHA'S PRACTICE MANOR PLACE SURGERY PARK MEDICAL CENTRE THE THREE ZERO SIX MEDICAL CENTRE OLD KENT ROAD SURGERY SURREY DOCKS HEALTH CENTRE SIR JOHN KIRK CLOSE SURGERY DR SMS HOSSAIN'S PRACTICE SILVERLOCK PRINCESS STREET GROUP PRACTICE ST GILES SURGERY THE HAMBLEDEN CLINIC QUEENS ROAD SURGERY ALBION STREET GROUP PRACTICE THE GARDENS SURGERY THE LORDSHIP LANE SURGERY STERNHALL LANE SURGERY DR R SHARMA'S PRACTICE FOREST HILL GROUP PRACTICE DR KK MISRA'S PRACTICE ST GILES SURGERY DR PATEL DR RS DURSTON'S PRACTICE ELM LODGE SURGERY BLACKFRIARS MEDICAL PRACTICE THE NUNHEAD SURGERY ST JAMES CHURCH SURGERY Q12. Last time you wanted to see or speak to a GP or nurse from your GP surgery, were you able to get an appointment to see or speak to someone? Practices National average Percentage of patients who said they were able to get an appointment last time they tried to see or speak to a GP or nurse 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (798,498); (4,133); Practice bases range from 65 to 111 %Yes = %Yes + %Yes, but I had to call back closer to or on the day 25

26 Success in getting an appointment: how the s practices compare THE VILLA STREET MEDICAL CENTRE Q12. Last time you wanted to see or speak to a GP or nurse from your GP surgery, were you able to get an appointment to see or speak to someone? Percentage of patients who said they were able to get an appointment last time they tried to see or speak to a GP or nurse 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Practices National average Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (798,498); (4,133); Practice bases range from 65 to 111 %Yes = %Yes + %Yes, but I had to call back closer to or on the day 26

27 Convenience of appointment Q15. How convenient was the appointment you were able to get? 's results over time s results National results Latest Convenient Not convenient July 2015 Convenient Not convenient July 2014 Convenient Not convenient June 2013 Convenient Not convenient 86% 14% 87% 13% 89% 11% 89% 11% 12% 47% 3% 39% Very convenient Fairly convenient Not very convenient Not at all convenient 92% Convenient 8% Not convenient Practice range in - % Convenient Local range - % Convenient Lowest Highest 63% 97% Lowest Highest 84% 92% Base: All those able to get an appointment: National (685,063); 2016 (3,279); 2015 (3,386); 2014 (3,813); 2013 (4,146); Practice bases range from 51 to 93; bases range from 2,059 to 6,098 %Convenient = %Very convenient + %Fairly convenient %Not convenient = %Not very convenient + Not at all convenient 27

28 Convenience of appointment: how the s practices compare THE DULWICH MEDICAL CENTRE FALMOUTH ROAD GROUP PRACTICE DR I SALAU'S PRACTICE BERMONDSEY SPA MEDICAL CENTRE HURLEY GROUP PRACTICE STERNHALL LANE SURGERY THE LORDSHIP LANE SURGERY THE NEW MILL STREET SURGERY THE AYLESBURY PARTNERSHIP PENROSE SURGERY DMC CHADWICK ROAD SIR JOHN KIRK CLOSE SURGERY MELBOURNE GROVE FOREST HILL GROUP PRACTICE THE LISTER PRIMARY CARE CENTRE TRAFALGAR SURGERY CONCORDIA PARKSIDE THE THREE ZERO SIX MEDICAL CENTRE OLD KENT ROAD SURGERY BERMONDSEY AND LANSDOWNE MEDICAL MISSION SURREY DOCKS HEALTH CENTRE ST GILES SURGERY MANOR PLACE SURGERY DR AT BRADFORD'S PRACTICE THE GRANGE ROAD PRACTICE ALBION STREET GROUP PRACTICE DR R KADHIM'S PRACTICE DR R SHARMA'S PRACTICE DR RS DURSTON'S PRACTICE PRINCESS STREET GROUP PRACTICE QUEENS ROAD SURGERY DR SMS HOSSAIN'S PRACTICE DR RHK SINHA'S PRACTICE THE VILLA STREET MEDICAL CENTRE THE GARDENS SURGERY ST GILES SURGERY DR PATEL THE HAMBLEDEN CLINIC ELM LODGE SURGERY DR KK MISRA'S PRACTICE BLACKFRIARS MEDICAL PRACTICE ST JAMES CHURCH SURGERY SILVERLOCK THE NUNHEAD SURGERY Q15. How convenient was the appointment you were able to get? Percentage of patients saying their appointment was convenient Practices National average 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those able to get an appointment: National (685,063); (3,279); Practice bases range from 51 to 93 %Convenient = %Very convenient + %Fairly convenient 28

29 Convenience of appointment: how the s practices compare PARK MEDICAL CENTRE Q15. How convenient was the appointment you were able to get? Percentage of patients saying their appointment was convenient Practices National average 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those able to get an appointment: National (685,063); (3,279); Practice bases range from 51 to 93 %Convenient = %Very convenient + %Fairly convenient 29

30 Percentage who went on to do something else when unable to get appointment/ offered inconvenient appointment What patients do when they are unable to get appointment / are offered an inconvenient appointment Q17. What did you do on that occasion? 100% 90% 80% 70% 60% 50% 40% 38% 37% National 30% 20% 10% 0% Went to the appointment I was offered 21% 22% Got an appointment for a different day 7% 6% 7% 4% 4% 6% 3% 5% Had a consultation over the phone Went to A&E Saw a pharmacist Used another NHS service 9% Decided to contact my surgery another time 13% 14% 13% Didn t see or speak to anyone Base: All those who were not able to get an appointment or were offered an inconvenient appointment: National (113,406); (926) Comparisons are indicative only: differences may not be statistically significant 30

31 Overall experience of making an appointment Q18. Overall, how would you describe your experience of making an appointment? 's results over time s results National results Latest July 2015 July 2014 Good Poor Good Poor Good Poor June 2013 Good Poor 67% 16% 67% 16% 71% 15% 74% 11% 17% 9% 6% Very good 27% Fairly good Neither good nor poor Fairly poor Very poor 40% 73% Good 12% Poor Practice range in - % Good Local range - % Good Lowest Highest 26% 95% Lowest Highest 59% 77% Base: All those completing a questionnaire: National (795,484); 2016 (4,105); 2015 (4,240); 2014 (4,670); 2013 (5,035); Practice bases range from 65 to 110; bases range from 2,488 to 7,735 %Good = %Very good + %Fairly good %Poor = %Fairly poor + %Very poor 31

32 Overall experience of making an appointment: how the s practices compare THE DULWICH MEDICAL CENTRE MELBOURNE GROVE FALMOUTH ROAD GROUP PRACTICE SURREY DOCKS HEALTH CENTRE THE NEW MILL STREET SURGERY BERMONDSEY SPA MEDICAL CENTRE FOREST HILL GROUP PRACTICE DMC CHADWICK ROAD DR I SALAU'S PRACTICE DR R KADHIM'S PRACTICE DR SMS HOSSAIN'S PRACTICE THE GRANGE ROAD PRACTICE BERMONDSEY AND LANSDOWNE MEDICAL MISSION HURLEY GROUP PRACTICE SIR JOHN KIRK CLOSE SURGERY THE LORDSHIP LANE SURGERY MANOR PLACE SURGERY DR AT BRADFORD'S PRACTICE CONCORDIA PARKSIDE PENROSE SURGERY THE THREE ZERO SIX MEDICAL CENTRE THE LISTER PRIMARY CARE CENTRE ALBION STREET GROUP PRACTICE DR KK MISRA'S PRACTICE TRAFALGAR SURGERY STERNHALL LANE SURGERY QUEENS ROAD SURGERY ELM LODGE SURGERY DR RHK SINHA'S PRACTICE PARK MEDICAL CENTRE THE AYLESBURY PARTNERSHIP PRINCESS STREET GROUP PRACTICE THE GARDENS SURGERY BLACKFRIARS MEDICAL PRACTICE ST GILES SURGERY DR PATEL DR R SHARMA'S PRACTICE DR RS DURSTON'S PRACTICE SILVERLOCK ST GILES SURGERY OLD KENT ROAD SURGERY THE HAMBLEDEN CLINIC THE VILLA STREET MEDICAL CENTRE ST JAMES CHURCH SURGERY Q18. Overall, how would you describe your experience of making an appointment? Practices Percentage of patients saying they had a good experience of making an appointment 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% National average Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (795,484); (4,105); Practice bases range from 65 to 110 %Good = %Very good + %Fairly good 32

33 Overall experience of making an appointment: how the s practices compare THE NUNHEAD SURGERY Q18. Overall, how would you describe your experience of making an appointment? Practices Percentage of patients saying they had a good experience of making an appointment 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% National average Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (795,484); (4,105); Practice bases range from 65 to 110 %Good = %Very good + %Fairly good 33

34 Waiting times at the GP surgery 34

35 Waiting times at the GP surgery Q20. How do you feel about how long you normally have to wait to be seen? 's results over time s results National results Latest Don't wait too long Wait too long July 2015 Don't wait too long Wait too long July 2014 Don't wait too long Wait too long June 2013 Don't wait too long Wait too long 46% 45% 46% 47% 48% 45% 48% 46% 13% 32% 9% I don't normally have to wait too long 46% I have to wait a bit too long I have to wait far too long No opinion/doesn't apply 58% Don t wait too long 34% Wait too long Practice range in % Don t wait too long Local range % Don t wait too long Lowest Highest 13% 76% Lowest Highest 42% 61% Base: All those completing a questionnaire: National (799,241); 2016 (4,132); 2015 (4,246); 2014 (4,690); 2013 (5,042); Practice bases range from 64 to 111; bases range from 2,492 to 7,756 %Wait too long= %Wait a bit too long + %Wait far too long 35

36 DR R KADHIM'S PRACTICE SURREY DOCKS HEALTH CENTRE FALMOUTH ROAD GROUP PRACTICE DR SMS HOSSAIN'S PRACTICE THE NEW MILL STREET SURGERY DR RHK SINHA'S PRACTICE HURLEY GROUP PRACTICE BERMONDSEY AND LANSDOWNE MEDICAL MISSION THE AYLESBURY PARTNERSHIP THE LORDSHIP LANE SURGERY ST GILES SURGERY DR PATEL DR RS DURSTON'S PRACTICE BERMONDSEY SPA MEDICAL CENTRE DR AT BRADFORD'S PRACTICE DR I SALAU'S PRACTICE THE GRANGE ROAD PRACTICE MELBOURNE GROVE ST GILES SURGERY THE DULWICH MEDICAL CENTRE TRAFALGAR SURGERY PRINCESS STREET GROUP PRACTICE THE LISTER PRIMARY CARE CENTRE QUEENS ROAD SURGERY THE THREE ZERO SIX MEDICAL CENTRE STERNHALL LANE SURGERY DR R SHARMA'S PRACTICE THE HAMBLEDEN CLINIC CONCORDIA PARKSIDE SIR JOHN KIRK CLOSE SURGERY ELM LODGE SURGERY PARK MEDICAL CENTRE OLD KENT ROAD SURGERY BLACKFRIARS MEDICAL PRACTICE MANOR PLACE SURGERY DMC CHADWICK ROAD PENROSE SURGERY THE GARDENS SURGERY THE NUNHEAD SURGERY DR KK MISRA'S PRACTICE ALBION STREET GROUP PRACTICE FOREST HILL GROUP PRACTICE SILVERLOCK THE VILLA STREET MEDICAL CENTRE Waiting times at the GP surgery: how the s practices compare Q20. How do you feel about how long you normally have to wait to be seen? Percentage of patients saying they don t normally have to wait too long 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% Practices National average 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (799,241); (4,132); Practice bases range from 64 to

37 ST JAMES CHURCH SURGERY Waiting times at the GP surgery: how the s practices compare Q20. How do you feel about how long you normally have to wait to be seen? Percentage of patients saying they don t normally have to wait too long 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% Practices National average 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (799,241); (4,132); Practice bases range from 64 to

38 Perceptions of care at patients last GP appointment 38

39 Perceptions of care at last GP appointment Q21. Last time you saw or spoke to a GP from your GP surgery, how good was that GP at each of the following?* s results National results % Poor *Those who say Doesn t apply have been excluded from these results. Very poor Poor Neither good nor poor Good Very good 4% 4% 3% 4% 4% results % Poor 7% 6% 5% 7% 6% 3% 4% 4% 3% 4% 4% 11% 9% 13% 17% 13% Very poor 41% 40% 40% 40% 40% 42% 45% 42% 37% 41% Very good Giving you enough time Listening to you Explaining tests and treatments Involving you in decisions about your care Treating you with care and concern Base: All those completing a questionnaire excluding 'doesn't apply': (4,115; 4,112; 3,972; 3,863; 4,055); National (794,990; 793,029; 763,302; 733,291; 780,925) %Poor = %Very poor + %Poor 39

40 Confidence and trust in the GP Q22. Did you have confidence and trust in the GP you saw or spoke to?* Latest July 2015 July 2014 June 2013 's results over time Yes No Yes No Yes No 93% 7% 93% 7% 93% 7% 34% 7% s results *Those who say Don t know/can t say have been excluded from these results. Yes, definitely Yes, to some extent 59% No, not at all National results 95% Yes 5% No Yes No 94% 6% Practice range in - % Yes Local range - % Yes Lowest Highest 78% 100% Lowest Highest 91% 96% Base: All those completing a questionnaire excluding 'don't know/ can't say': National (781,398); 2016 (3,991); 2015 (4,104); 2014 (4,563); 2013 (4,905); Practice bases range from 61 to 110; bases range from 2,425 to 7,503 %Yes = %Yes, definitely + %Yes, to some extent 40

41 Confidence and trust in the GP: how the s practices compare THE GRANGE ROAD PRACTICE MELBOURNE GROVE HURLEY GROUP PRACTICE FALMOUTH ROAD GROUP PRACTICE DR R KADHIM'S PRACTICE STERNHALL LANE SURGERY BERMONDSEY SPA MEDICAL CENTRE DR I SALAU'S PRACTICE CONCORDIA PARKSIDE OLD KENT ROAD SURGERY THE THREE ZERO SIX MEDICAL CENTRE THE LISTER PRIMARY CARE CENTRE DR RHK SINHA'S PRACTICE SILVERLOCK THE HAMBLEDEN CLINIC DR AT BRADFORD'S PRACTICE DR SMS HOSSAIN'S PRACTICE DMC CHADWICK ROAD THE NEW MILL STREET SURGERY FOREST HILL GROUP PRACTICE TRAFALGAR SURGERY SIR JOHN KIRK CLOSE SURGERY PENROSE SURGERY MANOR PLACE SURGERY ALBION STREET GROUP PRACTICE DR R SHARMA'S PRACTICE THE AYLESBURY PARTNERSHIP THE VILLA STREET MEDICAL CENTRE THE LORDSHIP LANE SURGERY SURREY DOCKS HEALTH CENTRE QUEENS ROAD SURGERY PARK MEDICAL CENTRE ST JAMES CHURCH SURGERY DR RS DURSTON'S PRACTICE BERMONDSEY AND LANSDOWNE MEDICAL MISSION DR KK MISRA'S PRACTICE BLACKFRIARS MEDICAL PRACTICE THE GARDENS SURGERY ST GILES SURGERY DR PATEL ST GILES SURGERY THE DULWICH MEDICAL CENTRE THE NUNHEAD SURGERY PRINCESS STREET GROUP PRACTICE Q22. Did you have confidence and trust in the GP you saw or spoke to?* *Those who say Don t know/ can t say have been excluded from these results. Percentage of patients saying they have trust and confidence in their GP Practices National average 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire excluding 'don't know/ can't say': National (781,398); (3,991); Practice bases range from 61 to 110 %Yes = %Yes, definitely + %Yes, to some extent 41

42 Confidence and trust in the GP: how the s practices compare ELM LODGE SURGERY Q22. Did you have confidence and trust in the GP you saw or spoke to?* *Those who say Don t know/ can t say have been excluded from these results. Percentage of patients saying they have trust and confidence in their GP Practices National average 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire excluding 'don't know/ can't say': National (781,398); (3,991); Practice bases range from 61 to 110 %Yes = %Yes, definitely + %Yes, to some extent 42

43 Perceptions of care at patients last nurse appointment 43

44 Perceptions of care at last nurse appointment Q23. Last time you saw or spoke to a nurse from your GP surgery, how good was that nurse at each of the following?* s results National results % Poor *Those who say Doesn t apply have been excluded from these results. Very poor Poor Neither good nor poor Good Very good 2% 2% 2% 2% 2% results % Poor 4% 5% 5% 5% 5% 3% 3% 3% 3% 3% 9% 10% 13% 15% 11% Very poor 42% 42% 40% 42% 42% 44% 43% 42% 38% 42% Very good Giving you enough time Listening to you Explaining tests and treatments Involving you in decisions about your care Treating you with care and concern Base: All those completing a questionnaire excluding 'doesn't apply': (3,445; 3,433; 3,362; 3,133; 3,383); National (712,463; 705,297; 686,913; 625,477; 695,184) %Poor = %Very poor + %Poor 44

45 Confidence and trust in the nurse Q24. Did you have confidence and trust in the nurse you saw or spoke to?* 's results over time s results *Those who say Don t know/can t say have been excluded from these results. National results Latest July 2015 July 2014 June 2013 Yes No Yes No Yes No 94% 6% 95% 5% 94% 6% 35% 6% 58% Yes, definitely Yes, to some extent No, not at all 97% Yes 3% No Yes No 95% 5% Practice range in - % Yes Local range - % Yes Lowest Highest 76% 100% Lowest Highest 93% 98% Base: All those completing a questionnaire excluding 'don't know/ can't say': National (703,184); 2016 (3,377); 2015 (3,500); 2014 (3,891); 2013 (4,184); Practice bases range from 47 to 99; bases range from 2,005 to 6,509 %Yes = %Yes, definitely + %Yes, to some extent 45

46 Confidence and trust in the nurse: how the s practices compare MELBOURNE GROVE FALMOUTH ROAD GROUP PRACTICE HURLEY GROUP PRACTICE BERMONDSEY SPA MEDICAL CENTRE THE DULWICH MEDICAL CENTRE DR R KADHIM'S PRACTICE DR AT BRADFORD'S PRACTICE THE GRANGE ROAD PRACTICE THE LORDSHIP LANE SURGERY TRAFALGAR SURGERY QUEENS ROAD SURGERY THE THREE ZERO SIX MEDICAL CENTRE THE HAMBLEDEN CLINIC THE LISTER PRIMARY CARE CENTRE DR RHK SINHA'S PRACTICE BERMONDSEY AND LANSDOWNE MEDICAL MISSION THE VILLA STREET MEDICAL CENTRE DR RS DURSTON'S PRACTICE CONCORDIA PARKSIDE DMC CHADWICK ROAD OLD KENT ROAD SURGERY PENROSE SURGERY MANOR PLACE SURGERY DR KK MISRA'S PRACTICE DR SMS HOSSAIN'S PRACTICE DR I SALAU'S PRACTICE ST GILES SURGERY DR PATEL ST JAMES CHURCH SURGERY THE AYLESBURY PARTNERSHIP SILVERLOCK PARK MEDICAL CENTRE DR R SHARMA'S PRACTICE FOREST HILL GROUP PRACTICE SIR JOHN KIRK CLOSE SURGERY STERNHALL LANE SURGERY ALBION STREET GROUP PRACTICE SURREY DOCKS HEALTH CENTRE THE NEW MILL STREET SURGERY ST GILES SURGERY THE GARDENS SURGERY PRINCESS STREET GROUP PRACTICE BLACKFRIARS MEDICAL PRACTICE THE NUNHEAD SURGERY Q24. Did you have confidence and trust in the nurse you saw or spoke to?* *Those who say Don t know/ can t say have been excluded from these results. Percentage of patients saying they have trust and confidence in their nurse Practices National average 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire excluding 'don't know/ can't say': National (703,184); (3,377); Practice bases range from 47 to 99 %Yes = %Yes, definitely + % Yes, to some extent 46

47 Confidence and trust in the nurse: how the s practices compare ELM LODGE SURGERY Q24. Did you have confidence and trust in the nurse you saw or spoke to?* *Those who say Don t know/ can t say have been excluded from these results. Percentage of patients saying they have trust and confidence in their nurse Practices National average 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire excluding 'don't know/ can't say': National (703,184); (3,377); Practice bases range from 47 to 99 %Yes = %Yes, definitely + % Yes, to some extent 47

48 Satisfaction with the practice s opening hours 48

49 Satisfaction with opening hours Q25. How satisfied are you with the hours that your GP surgery is open? 's results over time Latest Satisfied 73% Dissatisfied 11% July 2015 Satisfied 75% Dissatisfied 11% July 2014 Satisfied 77% Dissatisfied 10% June 2013 Satisfied 79% Dissatisfied 8% 10% Very satisfied 7% 33% Fairly satisfied 40% s results Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied I'm not sure when my GP surgery is open National results 76% Satisfied 9% Dissatisfied Practice range in - % Satisfied Local range - % Satisfied Lowest Highest 62% 85% Lowest Highest 70% 81% Base: All those completing a questionnaire: National (820,097); 2016 (4,232); 2015 (4,329); 2014 (4,834); 2013 (5,148); Practice bases range from 68 to 116; bases range from 2,531 to 7,966 %Satisfied = %Very satisfied + %Fairly satisfied %Dissatisfied = %Very dissatisfied + %Fairly dissatisfied 49

50 Satisfaction with opening hours: how the s practices compare THE GRANGE ROAD PRACTICE THE DULWICH MEDICAL CENTRE FALMOUTH ROAD GROUP PRACTICE STERNHALL LANE SURGERY THE THREE ZERO SIX MEDICAL CENTRE THE NEW MILL STREET SURGERY SIR JOHN KIRK CLOSE SURGERY TRAFALGAR SURGERY PENROSE SURGERY BERMONDSEY AND LANSDOWNE MEDICAL MISSION SURREY DOCKS HEALTH CENTRE DR AT BRADFORD'S PRACTICE DR RHK SINHA'S PRACTICE MELBOURNE GROVE DMC CHADWICK ROAD BERMONDSEY SPA MEDICAL CENTRE DR R KADHIM'S PRACTICE FOREST HILL GROUP PRACTICE THE LORDSHIP LANE SURGERY PRINCESS STREET GROUP PRACTICE ELM LODGE SURGERY ALBION STREET GROUP PRACTICE MANOR PLACE SURGERY PARK MEDICAL CENTRE DR I SALAU'S PRACTICE BLACKFRIARS MEDICAL PRACTICE THE GARDENS SURGERY ST GILES SURGERY DR PATEL ST JAMES CHURCH SURGERY CONCORDIA PARKSIDE SILVERLOCK THE HAMBLEDEN CLINIC THE AYLESBURY PARTNERSHIP HURLEY GROUP PRACTICE DR SMS HOSSAIN'S PRACTICE DR KK MISRA'S PRACTICE DR R SHARMA'S PRACTICE DR RS DURSTON'S PRACTICE THE LISTER PRIMARY CARE CENTRE THE NUNHEAD SURGERY ST GILES SURGERY OLD KENT ROAD SURGERY THE VILLA STREET MEDICAL CENTRE Q25. How satisfied are you with the hours that your GP surgery is open? Practices Percentage of patients saying they are satisfied with the hours their GP surgery is open 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% National average Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (820,097); (4,232); Practice bases range from 68 to 116 %Satisfied = %Very satisfied + %Fairly satisfied 50

51 Satisfaction with opening hours: how the s practices compare QUEENS ROAD SURGERY Q25. How satisfied are you with the hours that your GP surgery is open? Practices Percentage of patients saying they are satisfied with the hours their GP surgery is open 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% National average Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: National (820,097); (4,232); Practice bases range from 68 to 116 %Satisfied = %Very satisfied + %Fairly satisfied 51

52 Out-of-hours services 52

53 Use of out-of-hours services Q41. Considering all of the services you contacted, which of the following happened on that occasion? I contacted an NHS service by telephone 54% 61% National A health professional called me back 24% 26% A health professional visited me at home 3% 6% I went to A&E 37% 33% I saw a pharmacist 10% 9% I went to another NHS service 20% 23% Can't remember 5% 4% Base: All those who tried to contact an NHS service when GP surgery closed in past 6 months: National (130,950); (708) 53

54 Use of out-of-hours services* Q42. How do you feel about how quickly you received care or advice on that occasion? Base: All those who tried to contact an NHS service when GP surgery closed in past 6 months: National (131,188); (707) 35% 10% 56% It was about right It took too long Don't know/doesn't apply Q43. Considering all of the people you saw or spoke to on that occasion, did you have confidence and trust in them? Base: All those who tried to contact an NHS service when GP surgery closed in past 6 months: 12% 45% 7% 36% Yes, definitely Yes, to some extent No, not at all Don't know/can't say National results 62% 31% National National results 86% 9% About right Took too long (131,325); Yes No (715) *The out-of-hours questions were redesigned for July-September 2015 fieldwork to reflect changes to service provision. As such, trends will not be shown for these questions until the July 2017 publication. %Yes = %Yes, definitely + % Yes, to some extent 54

55 Overall experience of out-of-hours services* Q44. Overall, how would you describe your last experience of NHS services when you wanted to see a GP but your GP surgery was closed? s results National results 9% 20% 7% 3% Very good 24% Fairly good Neither good nor poor Fairly poor Very poor Don't know/can't say 35% 67% Good 15% Poor Practice range in - % Good Local range - % Good Lowest Highest 34% 81% Lowest Highest 51% 74% *The out-of-hours questions were redesigned for July-September 2015 fieldwork to reflect changes to service provision. As such, trends will not be shown for these questions until the July 2017 publication. Base: All answering who have tried to call an out-of-hours GP service in the past 6 months: National (131,456); 2016 (714); Practice bases range from 11 to 25; bases range from 433 to 1, %Good = %Very good + %Fairly good %Poor = %Fairly poor + %Very poor

56 Statistical reliability 56

57 Statistical reliability Participants in a survey such as GPPS represent only a sample of the total population of interest this means we cannot be certain that the results of a question are exactly the same as if everybody within that population had taken part ( true values ). However, we can predict the variation between the results of a question and the true value by using the size of the sample on which results are based and the number of times a particular answer is given. The confidence with which we make this prediction is usually chosen to be 95% that is, the chances are 95 in 100 that the true value will fall within a specified range (the 95% confidence interval ). The table below gives examples of what the confidence intervals look like for an average practice and, as well as the confidence intervals at the national level. An example of confidence intervals (at national, and practice-level) based on the average number of responses to the question Overall, how would you describe your experience of your GP surgery? Average sample size on which results are based Approximate confidence intervals for percentages at or near these levels Level 1: 10% or 90% Level 2: 30% or 70% Level 3: 50% +/- +/- +/- National 836, , Practice For example, taking a where 4,000 people responded and where 30% give a particular answer, there is a 95% likelihood that the true value (which would have been obtained if the whole population had been interviewed) will fall within the range of +/-1.86 percentage points from that question s result (i.e. between 28.14% and 31.86%). When results are compared between separate groups within a sample, the difference may be real or it may occur by chance (because not everyone in the population has been interviewed). Confidence intervals will be wider when comparing groups, especially where there are small numbers e.g. practices where 100 patients or fewer responded to a question. These findings should be regarded as indicative rather than robust. 57

58 Want to know more? 58

59 Further background information about the survey Across both waves of the research the survey was sent to c.2.1 million adult patients registered with a GP practice. Participants are sent a postal questionnaire, also with the option of completing the survey online or via telephone. Results are available every six months for every practice in the UK and date back to 2007, allowing meaningful comparisons of patients experiences. For more information about the survey please visit The overall response rate to the survey is 39%, based on 836,312 completed surveys. Weights have been applied to adjust the data to account for potential age and gender differences between the profile of all eligible patients in a practice and the patients who actually complete a questionnaire. Since the first wave of the survey the weighting also takes into account neighbourhood statistics, such as levels of deprivation, in order to further improve the reliability of the findings. Further information on the survey including: questionnaire design, sampling, communication with patients and practices, data collection, data analysis, response rates and reporting can be found in the technical annex for each survey year, available here: 2.1m Surveys to adults registered with an English GP practice 836,312 Completed surveys in the July 2016 publication 39% National response rate 59

60 Where to go to do further analysis For reports which show the National results broken down by and Practice, go to - you can also see previous years results here. To analyse the survey data for a specific participant group (e.g. by age), go to To break down the survey results by survey question as well as by participant demographics, go to To look at trends in responses and study the survey data by different participant groups, go to For general FAQs about the GP Patient Survey, go to 60

61 For further information about the GP Patient Survey, please get in touch with the GPPS team at Ipsos MORI at We would be interested to hear any feedback you have on this slide pack, so we can make improvements for the next publication. 61