Required organizational reading

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1 news CENTRE WPSH Ribbon weekly newsletter of West Parry Sound Health Centre February 5 to What is health care accreditation? Health care accreditation through Accreditation Canada s Qmentum program is an ongoing process of assessing health care organizations against standards of excellence to identify what is being done well and what needs to be improved. The on-site assessment at WPSHC will take place this fall. What is the value of accreditation? Accreditation is helping us improve quality and safety by shining a light on processes that work well, and those that need more attention. The result? Reduced risk and higher quality care. Accreditation is helping us create stronger teams by improving communication and collaboration, and promoting learning around leading practices. The result? More effective teams and better care outcomes. Accreditation demonstrates our commitment to quality, safety, and accountability. The result? Greater public confidence in our organization. Information from Accreditation Canada. Required organizational reading In the Accreditation Canada Qmentum accreditation program, Required Organizational Practices (ROPs) are evidence-informed practices addressing high-priority areas that are central to quality and safety. Accreditation Canada defines an ROP as an essential practice that organizations must have in place to enhance patient safety and minimize risk. Accreditation Canada began developing ROPs in 2004 under the leadership of its Patient Safety Advisory Committee. The first steps in developing a new ROP involve national and international literature reviews to identify key safety areas and best practices, analysis of patient safety-related on-site survey results and compliance, and fieldspecific research. Feedback is then sought from expert advisory committees and through national consultation with client organizations, surveyors, and other stakeholders such as governments and content experts before it is released to the field. ROPs are reviewed and updated regularly. At times, as some ROPs become widely implemented, Accreditation Canada transitions them into high-priority criteria within the accreditation program. ROPs are categorized into six patient safety areas, each with its own goal: Safety Culture: Create a culture of safety within the organization. Communication: Promote effective information transfer with clients and team members across the continuum of care. Medication Use: Ensure the safe use of high-risk medications. Worklife: Create a worklife and physical environment that supports the safe delivery of care and service. Infection Control: Reduce the risk of health care-associated infections and their impact across the continuum of care. Risk assessment: Identify and mitigate safety risks inherent in the client population Information from Accreditation Canada. For more information on ROPs, visit

2 Part of our commitment to provide Patient and Family Centred Care Staff, partners, volunteers, and students... Park for Patients is an important part of our shared commitment to provide Patient and Family Centred Care. Included in our Park for Patients policy is the requirement that WPSHC staff will park in Lot 2 or Lot 4 between 6 a.m. and 4 p.m. Monday to Friday. Eligibility for exemption is possible with authorization from the WPSHC Wellness Manager. We miss our friend and long-time volunteer LEWIS, Douglas Alan August 18, January 28, 2018 Passed away peacefully with his family by his side at West Parry Sound Health Centre on 28 January 2018 at the age of 80. Beloved husband of Maria. Dear Father of Jay (Kendra) and Jim. Loving step father of Lisa and Marnie Ritchie. Grampa Doug to Kaitlyn, Sarah and Quinn. Brother in law to Rosanna Salerno and Linda Wilder. Lovingly remembered by his extended family and many friends. Cremation arrangements entrusted to Torrance Funeral Home. If desired as expression of sympathy donations to the West Parry Sound Health Centre Foundation or to the Heart and Stroke Foundation would be appreciated by the family. To send an online condolence please visit A Celebration of Doug s Life will be held at Trinity Anglican Church (6 Church Street, Parry Sound) on Saturday, May 12, 2018 at 1 p.m.

3 STAFF NOTES West Parry Sound Health Centre is proud to be Accredited With Exemplary Standing, the highest measurement awarded by Accreditation Canada. This newsletter and other helpful information can be found on-line at Contact News Centre editor Jim Hanna extension 4144 We welcome Cory to the Team at WPSHC I am pleased to announce that effective February 19, we will be welcoming Cory Brunatti home to Parry Sound as he begins his role as WPSHC s Manager of Information Technology & Systems Support. Cory joins us from the City of Sudbury where he currently holds the position of Network & Project Management Specialist. We look forward to having Cory join our team as together we work to enhance quality, safety, and efficiency - particularly as we work to implement our EHR. Thank you for everything you do, Donald Returning home to West Parry Sound Cory was born and raised in Parry Sound. Following university, his career took him into the field of Information Technology for the Sudbury District Roman Catholic School Board, the Greater Sudbury Police, and the City of Greater Sudbury where for the last 14 years he has been a Network Specialist and Project Manager in the Information Technology Department. Cory remained involved with the Parry Sound community. He has participated in various fundraising activities plus has been involved in community groups such as the West Parry Sound Refugee Program. He started a children s canoe and kayak program in 2011 teaching young athletes the skills to race Olympic class canoe and kayak; a skill he brought with him to Parry Sound after 12 years of coaching at the Sudbury Canoe Club. He went on to lead the effort that brought the Canoe Kayak Canada U16 divisional championships to Parry Sound. Cory is an avid musician, singer, hockey and lacrosse player as well as coaching both sports. He can also be found volunteering with organizations dedicated to assisting the homeless, the disadvantaged, and those dealing with addictions. Whispering Pines Gift Shop Sales of no-slip socks support patient safety

4 Required Organizational Practices (ROPs) are evidence-informed practices addressing high-priority areas that are central to quality and safety. Accreditation Canada defines an ROP as an essential practice that organizations must have in place to enhance patient safety and minimize risk.

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6 West Parry Sound Health Centre EHR Implementation Project Organizational Structure Patient care is improving. The way we work is changing. Thank you to everyone who is taking on additional work to learn our new system delivering improved Patient and Family Centred Care at West Parry Sound Health Centre and with our partner hospitals. Thank you generous donors for supporting our delivery of care.

7 Information Management Steering Committee Update Understanding the role of the Information Management Steering Committee (IMSC) Purpose: Oversee the entire Electronic Health Record (EHR) implementation project across the organization to ensure the project has the appropriate oversight, guidance, and leadership by making recommendations to the Chief Information Officer (CIO) and/or the Senior Leadership Team. Functions: Ensure the project has the appropriate oversight, guidance, and leadership to guarantee success. Provide on-going monitoring of the entire project. Make recommendations to the Senior Leadership Team to ensure adequate resources are readily available in a timely manner. Participate in creating a comprehensive, well-designed, and dynamic communication plan, which will include achievement of milestones, and other key messaging as appropriate to the organization and community. Identify risks both real and potential and make recommendations to the Chief Information Officer and Senior Leadership Team as appropriate. Member responsibilities: Strive to attend as many meetings as possible, utilizing technology such as (but not limited to) teleconferencing and videoconferencing. Actively participate in the meetings using their expertise and perspective. Strive to be prepared for the meeting and seek assistance from the CIO and/or Site Project Lead as required. IMSC membership: Roger Alexander, Lynne Atkinson, Andrew Brown, Genevieve Evanush, Terence Fargher, Jim Hanna, Denis Lachance, Trudy Orr, Deborah Randall- Wood, Donald Sanderson, Wil Smith (co-chair), Erin Snider, Heidi Stephenson, co-chair. The Information Management Steering Committee held its monthly meeting on January 29. A project status update was provided by committee co-chair Heidi Stephenson and a budget status report was given by Andrew Brown. Information from these reports will be provided to the WPSHC board at its meeting on February 12. Among other work, the committee approved the WPSHC EHR implementation project organizational structure (opposite page). The board, and two major committees of the board, sit atop this structure. The committee also approved a decisionmaking framework and a Terms of Reference for the health centre s EHR Project Team. These documents can be made available by request. This staff and physician group is shown in the organizational structure. Members of the Project Team include: the site project coordinator (CIO), health records lead, financial lead, Chief Medical Information Officer, change management, two technical leads, clinical lead, IT manager, Chief Nursing Officer (or designate), and communications officer. This group is planning to meet weekly. Important staffing announcements have been made. Lacey MacEwen (RPN) has joined the EHR implementation team as Clinical Lead. Lacey is well known throughout the health centre and our community. Effective February 19, WPSHC will be welcoming Cory Brunatti home to Parry Sound as he begins his role as Manager of Information Technology & Systems Support. Corry joins us from the City of Sudbury where he currently holds the position of Network & Project Management Specialist. For additional information about the Information Management Steering Committee and the EHR Project, please contact Jim Hanna, Communications and Community Relations Officer - jhanna@wpshc.com

8 Something new is cooking this week OUR DAILY LUNCH MENU MONDAY Soup: Homemade beef barley, Butternut squash Entree: Philly steak melt sandwich with Salad of the Day TUESDAY Soup: Homemade turkey rice, Tomato ravioli Entree: Shepherd s pie with gravy and Vegetable of the Day WEDNESDAY Soup: Homemade chicken noodle, Potato Bacon Entree: Chicken parmesan on a golden brioche bun with Salad of the Day THURSDAY Soup: Roasted red pepper and tomato, Garden vegetable Entree: Quiche Lorraine with PEI vegetable medley FRIDAY Soup: Minestrone, New England fish chowder Entree: Fish and Fries, Baked Potato Bar You can pre-order tonight s dinner meal All dinner orders must be placed before 2 p.m. by calling extension There will be no custom orders. Dinners are $5, payment due at pick up. Pick up is between 4 and 6 in Dietary. Monday Butter chicken with rice and vegetables Tuesday Tangy citrus meatballs Wednesday Greek Pork with roasted potatoes and vegetables Thursday Beef stew and tea biscuit Meals served in our Cafeteria Hours of operation are: Monday to Friday - 11 a.m. to 1:30 p.m. All weekly menus can be subject to change Friday Turkey bolognese with pasta Saturday Lemon rosemary chicken with potato and vegetable Sunday Roast beef dinner

9 Please make frequent use of hand sanitizer while visiting the health centre Thank you donors for generously supporting our delivery of Patient and Family Centred Care Last week s draw winner: Lynn Soucie - $ Our Foundation s payroll deduction 50/50 draw takes place every two weeks - and you can sign up to participate any time. The cost to enter the 50/50 draw will be $5 per pay - only available through payroll deduction. The winning participant and the Foundation equally share the amount of money collected through the entry fee. Pick up a form from the Foundation office. The Foundation s Payroll Prosperity Program is helping to raise thousands of dollars annually for our Foundation to purchase much-needed equipment along with support for the Staff Education Fund... and thousands will be shared by lucky Payroll Prosperity participants. Influenza is active in our community Please do not visit Patients in the health centre if you are feeling unwell. Thank you for supporting Patient Safety. Valentine Special 30% off all Jewelery & Purses in the store Whispering Pines Gift Shop Home Decor Seasonal Decorations Jewelry Books Fashion Candles & Lighting Quilts and Handcrafted Items Operated by volunteers from the West Parry Sound Health Centre Auxiliary in support of Patient and Family Centred Care

10 North East LHIN New CEO... Focusing on the people we serve NE LHIN CEO Jeremy Stevenson states that his on-line ( blog is a great way for us to have a conversation about local health, your access to care, and your local health services. Through my words and the photos, I want to update you on my role and activities as CEO of the NE LHIN, and what our staff team is doing to make your health system more patient-focused in northeastern Ontario. This information is provided by the North East Local Health Integration Network Dear Northerners, Let me tell you about my first day on the job as CEO of the North East Local Health Integration Network (NE LHIN). On the morning of January 22, I spent the first hour of my new job sitting down with my new team of staff. Some were in the room with me, others I could see by way of video across the region or hear on the telephone. It was technology at its finest bringing all of our 700 staff from across the region together. It was important to me to spend that first day with the dedicated team of northerners who work at the LHIN each day to strengthen our northeastern Ontario health care system. I believe in empowering people to perform to the best of their abilities so they can play a valuable role, in this instance, helping to increase the health and wellness of the very communities they live in and work from. Did you know that people are at the top of the list of the North East LHIN s refreshed values? I agree wholeheartedly with these values trust, caring, collaboration, holding ourselves accountable and being innovative, and most especially with the value statement, People are what really matter. On my first day, I wanted to share my story with them, as well as begin to hear their stories. My childhood was spent in Ottawa, where French was the language spoken at home. Now I live in North Bay and have four children so I tend to spend much of my down-time in hockey arenas, at volleyball games, and skating on the outdoor rink in our neighborhood. As North East LHIN CEO I will be working out of North Bay, as well as traveling to our other offices a few days each week to meet with members of my team, health service providers, community leaders, fellow northerners, and our many other valued partners. I ve worked in health care for many years including at the St-Francis Memorial Hospital in Barry s Bay as their Chief Operating Officer, as a Senior Planner for the Champlain LHIN, as Executive Planning Advisor and Assistant to the President and CEO of the Hôpital Monfort in Ottawa, and most recently as CEO of the Mattawa Hospital and Administrator of Algonquin Nursing Home. To me, connecting with patients and hearing their experiences, is what inspires my work. On my first day, I shared with my team a story that has changed my perspective as a health care leader... A physician was examining his patient, a Navajo elder, when he was asked if he knew how to dance. Appreciating that dance might be part of the elder s healing cultural traditions, the physician said he didn t know how to dance but would be willing to learn if the elder would teach him. The elder responded with yes, he could teach him the steps but it was up to the physician to hear the music. In order to provide quality health care, we need to hear the music. Yes, we can do all the technical steps, but are we hearing what the patient, families, caregivers really need and want to stay health and well? To me, the patient s voice must be at the centre of all that we do. If we are not hearing the music, then we aren t providing quality patient-centred care. I believe we are defined by the people we serve. My priority as North East LHIN CEO is to best serve the interests of fellow northerners this is where my focus will be. I m looking forward to meeting many of you in the coming months as I travel our vast North East LHIN region. Thank you, Merci, Miigwetch! Jeremy Stevenson