Changes to icare s Mail Order Pharmacy Provider. March IN THIS ISSUE icare MEDICARE SNP PLAN INFORMATION...

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Frank Baldwin
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Be assured that NoviXus will offer the same great services as US Med with faster delivery times.

your diabetes, so we are excited to announce that beginning April 1, 2015 we will work with Abbott Diabetes Care (the makers of the Freestyle Meter) to provide all of your blood glucose meters and

1 NEWSLETTER FOR MEMBERS OF INDEPENDENT CARE HEALTH PLAN icarenews Changes to icare s Mail Order Pharmacy Provider Independent Care Health Plan (icare) is pleased to announce a new partnership with NoviXus Pharmacy Services as your NEW mail-order pharmacy provider starting on March 1, US Med will no longer be the mail-order pharmacy provider for icare members. Be assured that NoviXus will offer the same great services as US Med with faster delivery times. March 2015 IMPORTANT ANNOUNCEMENTS FROM icare Attention Diabetic icare Medicare SNP and Family Care Partnership Members icare would like to provide you with the best products for the management of your diabetes, so we are excited to announce that beginning April 1, 2015 we will work with Abbott Diabetes Care (the makers of the Freestyle Meter) to provide all of your blood glucose meters and testing supplies. If you are with US Med now, prescriptions will automatically transfer to NoviXus if the prescriptions have been previously filled by US Med and have not expired. However, if you have a prescription for a controlled substance, you will need to obtain a new prescription and send it in to NoviXus. You may begin requesting prescription refills or sending new prescriptions to NoviXus on March 1, For questions call NoviXus directly at , Monday through Friday, 6 a.m. to 6 p.m. CST, and Saturday, 8 a.m. to noon CST or icare Pharmacy Services at (TTY: ) from 8 a.m. to 8 p.m., 7 days-a-week. If you are not currently enrolled in icare s mail-order pharmacy option and would like more information please contact your Care Coordinator or icare Pharmacy Services at (TTY: ) from 8 a.m. to 8 p.m., 7 days-a-week. IN THIS ISSUE icare MEDICARE SNP PLAN INFORMATION... 2 icare BADGERCARE PLUS AND SSI/MEDICAID PLAN INFORMATION... 3 icare FAMILY CARE PARTNERSHIP PLAN INFORMATION... 4 icare MEMBER SPOTLIGHT... 5 Effective April 1, 2015, icare will ONLY cover FreeStyle blood glucose meters and test strips at NO cost to you. If you want to continue using other meters and strips, your supplies will not be covered as a free benefit. Your primary care providers (PCP) and pharmacies have been informed of the change and they will be expecting your call requesting a new prescription. icare recommends that you ask for the FreeStyle Freedom Lite meter. We are dedicated to make this change as easy as possible. To obtain a FREE meter, mailed directly to you, please call Monday through Friday, from 8 a.m. to 8 p.m. central standard time (CST). If you are unable to call for a new meter, most of icare s pharmacy partners will have FREE meter coupons for your use. Please call icare at (TTY: ) from 8 a.m. to 8 p.m., 7 days-a-week if you have any questions or problems. FLU SHOT REMINDER... 6 LOVE YOUR HEART... 6 ONLINE PROVIDER SEARCH... 6 IT S SURVEY TIME... 7 icare BULLETIN BOARD... 8 DHS Approved 02/26/2015 H2237_IC1126 CMS Accepted

icare MEDICARE SNP PLAN INFORMATION Welcome members in our NEW counties! icare has expanded our service area in 2015. icare Medicare SNP is now in Marinette, Kewaunee, Calumet, and Sauk County.

and/ or exercise class of your choice. Simply provide icare with a receipt for your paid membership fees and/or exercise classes taken during 2015 and we will reimburse you up to $35 a month!

2 icare MEDICARE SNP PLAN INFORMATION Welcome members in our NEW counties! icare has expanded our service area in icare Medicare SNP is now in Marinette, Kewaunee, Calumet, and Sauk County icare Medicare Plan Member Benefits Health Club/Fitness Reimbursement As an icare Medicare Plan (HMO SNP)member you could receive up to $35 a month towards a health/ fitness center membership and/ or exercise class of your choice. Simply provide icare with a receipt for your paid membership fees and/or exercise classes taken during 2015 and we will reimburse you up to $35 a month! Increased Over-the-Counter Benefit As an icare Medicare Plan member you will receive $15 a month for your Over-the- Counter needs. If you don t use the entire $15 it is carried over to the next month. You cannot carry unused amounts over from one plan year to the next. Mail your receipts to icare, Attn: Marketing Department, 1555 N. RiverCenter Dr. Ste 206, Milwaukee, WI If you disenroll from the icare Medicare Plan, you will lose your OTC benefit. Tell a friend about the icare Medicare Plan HMO SNP Are you missing out on the benefits YOU deserve? Get all of these extra benefits AT NO COST TO YOU. $0 PREMIUM $0 DEDUCTIBLES PERSONAL CARE COORDINATOR 90 DAYS OF TIER 1 & TIER 2 DRUGS FOR A 1-MONTH CO-PAY $15/MONTH FOR OVER-THE-COUNTER DRUGS & SUPPLIES FREE 24/7 NURSE ADVICE HOTLINE UP TO $35/MONTH FOR HEALTH/ FITNESS MEMBERSHIP Clip and share! Dear Friend, I thought you may be interested in learning more about the icare Medicare Plan HMO SNP. & Call to speak with a licensed insurance agent today! The icare Medicare Plan HMO SNP is a Coordinated Care plan with a Medicare contract and a contract with the Wisconsin Medicaid program. Enrollment in the icare Medicare Plan depends on contract renewal. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. Limitations, co-payments and restrictions may apply. Benefit, formulary, pharmacy network, premium and/or copayments/co-insurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium unless qualified as a full-dual member. This plan is available to anyone who has both Medical Assistance from the State and Medicare. Premiums, co-pays, co-insurance and deductibles may vary based on your Medicaid eligibility category and/or the level of Extra Help you receive. Please contact the plan for further details. For more information about the icare Medicare Plan, call Customer Service from 8:00 am to 8:00 pm/7 days a week at or (TTY: ). 2

icare BADGERCARE PLUS AND SSI/MEDICAID PLAN INFORMATION Introducing icare for Mom and Baby A FREE program for pregnant icare BadgerCare Plus and SSI/Medicaid members What is icare for Mom and Baby?

3 icare BADGERCARE PLUS AND SSI/MEDICAID PLAN INFORMATION Introducing icare for Mom and Baby A FREE program for pregnant icare BadgerCare Plus and SSI/Medicaid members What is icare for Mom and Baby? icare for Mom and Baby is a free program offered to BadgerCare Plus and Medicaid SSI members. The program offers prenatal services, postpartum care, access to community resources, care for your baby, and additional support to meet your needs. Prenatal Services Pregnant icare members will be connected to a specially trained nurse and care coordinator to provide support throughout the pregnancy. This may include obtaining baby supplies, scheduling OB visits, and making connections to pregnancy resources in the community. Postpartum Care After the birth of your baby, the icare for Mom and Baby Team will continue to provide you with support and education. You will be offered services to meet your post-partum needs including: A home visit with the icare Team (Milwaukee County members) Breast feeding support Education on newborn cares Scheduling your postpartum visit Scheduling well-baby visits Maternal support Birth control Screening for baby blues and postpartum depression Support for new fathers Community Resources Your icare for Mom and Baby team will help you find the services that you or your baby may need, including: Food Share, WIC, Food Pantries Prenatal care groups Breast feeding classes and support Housing Baby supplies Transportation Childbirth and parenting classes Prenatal yoga classes Enrolling is easy! Please call us at and ask to speak with the icare for Mom and Baby team. We will ask you a few questions about your pregnancy in order to determine your specific needs. 3 Child care Job training programs Participation in Text for Baby Care for your baby - Health Checks A healthy child is a happy child! Our care coordinators will help you find a medical provider for your children and stay on track with routine health checks. A health check includes a physical examination, immunizations, a hearing and vision screen, lab tests, and a growth and development check. Immunizations are important to the health of your child. Your icare Mom and Baby team will help to ensure that your baby is on track with their immunizations by providing you with a customized calendar. Additional Support Smoking Cessation and Addiction Treatment There are many benefits to quitting smoking, especially while you are pregnant. We will help you learn about quit-smoking programs in your area. You may be eligible to receive up to $80 for participating in the program. Your care team can also assist you in locating drug and alcohol treatment centers and support groups. 24/7 Toll-Free Nurse Advice Line The icare Nurse Advice Line will be there for you 24 hours-a-day/7 days-a-week. The Nurse Advice Line can give you peace of mind and help when you wonder whether you need to make an appointment, need information about medical tests or procedures, or have questions about how you or your family can stay healthy. Call to speak to a registered nurse.

icare FAMILY CARE PARTNERSHIP PLAN INFORMATION Welcome members in our NEW county! icare has expanded our service area in 2015. icare Family Care Partnership is now in Dane County.

If you disenroll from the icare Family Care Partnership Plan, you will lose your OTC benefit.

4 icare FAMILY CARE PARTNERSHIP PLAN INFORMATION Welcome members in our NEW county! icare has expanded our service area in icare Family Care Partnership is now in Dane County. If you don t use the entire $5 it is carried over to the next month. You cannot carry unused amounts over from one plan year to the next. If you disenroll from the icare Family Care Partnership Plan, you will lose your OTC benefit. ADRC of Dane County , TTY: Wisconsin Relay 711 ADRC of Kenosha County , TTY: Aging Resource Center of Milwaukee County , TTY/TDD: Disability Resource Center of Milwaukee County , TTY/TDD: ADRC of Racine County , TTY: Wisconsin Relay icare Family Care Partnership Plan Member Benefits icare Family Care Partnership members receive $5 a month for your over-the-counter (OTC) benefit. Additional OTC items may be covered by the Partnership benefit. If you are interested in learning whether you are eligible for long-term care benefits in Family Care Partnership, contact the Aging/Disability Resource Center (ADRC) in your area. The ADRC in your county can provide you with more information about long-term care options available to you. Only the ADRC can determine your eligibility and enroll you in Family Care Partnership. Membership is voluntary and you can disenroll at any time. icare Family Care Partnership is a Coordinated Care plan with a Medicare contract and a contract with the Wisconsin Medicaid program. Enrollment in icare Family Care Partnership depends on contract renewal. This plan is available to anyone who is 18 years of age or older, and who has both Medicaid and long-term care service needs as determined by the State of Wisconsin. This information may be available in a different format or language. For more information about long-term care options available to you contact your local ADRC. Only the ADRC can determine your eligibility and enroll you in Family Care Partnership. 4 Please call your IDT Staff to discuss your needs. Have Questions About Long-Term Care Services?

icare Member Spotlight Jonathan Heider Taking a break from swim meets with the University of Wisconsin Oshkosh swim team as well as the US Paralympic swim team, icare member Jonathan Heider, 22,

5 icare Member Spotlight Jonathan Heider Taking a break from swim meets with the University of Wisconsin Oshkosh swim team as well as the US Paralympic swim team, icare member Jonathan Heider, 22, transferred to UW Milwaukee to study Real Estate Development and Architecture as a third-year student. He has won over 30 gold medals for swimming, has swum with Team USA in world-wide competition, and holds national records as well as international rankings in paralympic swimming. Heider describes himself as a congenital quad amputee, but that didn t stop him from pursuing his love of sports from an early age. He has siblings who were also very sports oriented, which inspired him to take part in a variety of sports, especially swimming. He started participating in swim meets around the age of nine. He says his parents were supportive when he expressed interest in competing in swim meets. Heider sometimes uses a power chair or prosthetic legs to get around but he prefers not to use them, I get around just fine without it, but that s the thing with swimming, you aren t allowed equipment during competition, it s just you and the water, and I think it best describes me in general as having the freedom to live without it. This is the only way I ve known, and as much as the power chair and prosthetic legs are helpful, it s still nice to do my own thing without anything. Heider admits that he does face obstacles, I think society as a whole is rather challenging... As a little kid growing up you want to be accepted and have friends to play with. That was a challenge growing up, just to get kids to think that it was OK and that I can play backyard football with them and I m not going to get hurt. Another obstacle is with adults... especially now with being a college student in the hunt for jobs and internships, and always having to prove that I can step up to the plate. He explained that there are employers who do not have the patience to work with people with disabilities or are not willing to take the necessary steps to be compliant with regulatory requirements. Describing himself as a hard-driven and motivated person, he said it is hard when society looks at someone accepting disability benefits in a critical light. I think those are the main obstacles... Society is not ready to take a stand and move forward pass the judgments that they make. Heider is not currently working, but he is signed with The College Agency as a motivational speaker. He has worked as a head coordinator at a physically disabled sports camp for two summers, and he held a telemarketing job to help save money for college. He said one of the most rewarding jobs he ever held was as an unpaid assistant swim coach for the Navy/Coast Guard team of disabled veterans participating in the Wounded Warrior Games, held in Colorado Springs, Colorado. He said it was a wonderful opportunity and an honor to be allowed to help in that capacity. We want to hear from you! Do you have a success story you want to share, or a comment about icare? Write or call us at: Independent Care Health Plan Derrick C. Lewis, Managing Editor 1555 N. RiverCenter Drive, Suite 206 Milwaukee, WI or

It s not too late for the flu shot! Seasonal flu activity can continue to occur as late as May. cdc.gov Who should get a flu shot?

diabetes, heart disease and kidney disease) You can get your flu shot from your primary care provider or from a pharmacy.

Love Your Heart Keep Your Blood Pressure Under Control You may not feel that anything is wrong, but high blood pressure can damage your heart, brain, eyes and kidneys before you feel anything.

Make sure you: Eat a better diet, which may include reducing salt Enjoy regular exercise Maintain a healthy weight Manage stress Do not smoke Take your prescriptions Limit alcohol Understand hot tub

6 It s not too late for the flu shot! Seasonal flu activity can continue to occur as late as May. cdc.gov Who should get a flu shot? EVERYONE (ages 6 months and older) Especially these high risk groups: Older adults (over age 65) Young children (under age 5) Pregnant women People with chronic medical conditions (like asthma, diabetes, heart disease and kidney disease) You can get your flu shot from your primary care provider or from a pharmacy. If you need help finding where you can get your flu shot, please contact your Care Coordinator or Customer Service at Love Your Heart Keep Your Blood Pressure Under Control You may not feel that anything is wrong, but high blood pressure can damage your heart, brain, eyes and kidneys before you feel anything. CHECK OUT OUR ONLINE PROVIDER SEARCH! The good news is YOU can help prevent and treat high blood pressure by following a healthy lifestyle. Make sure you: Eat a better diet, which may include reducing salt Enjoy regular exercise Maintain a healthy weight Manage stress Do not smoke Take your prescriptions Limit alcohol Understand hot tub safety Talk to your doctor or Care Coordinator today. Source: American Heart Association Risk factors include: Family history Advanced age Gender-related risk factors Lack of exercise Poor diet, especially one that includes too much salt Overweight and obesity Drinking too much alcohol 6 Visit us at and locate the Find a Doctor or Facility link on the home page or go to it directly at FindDoctor/ Search by Plan, Provider Name, Specialty, City, County, and more! Check it out today. A hard copy of the provider directory is available upon request. Call icare s Customer Service department at (TTY: ) to request a copy.

& Cut along the dotted line and return in the postage-paid envelope! & It s Survey Time!

--> Go to Question E E) Would you access information about your health plan through the Internet? NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. VOID WHERE PROHIBITED.

7 & Cut along the dotted line and return in the postage-paid envelope! & It s Survey Time! By answering this brief survey, you help icare learn valuable information about how we can provide better services to our community and be entered into our sweepstakes for a chance to win a prize. Great prizes are available for the three lucky people who win our sweepstakes. Available prizes such as electronics, watches, household items and much more! We look forward to hearing from you! A) Are you an icare member? B) Do you have an address? --> Go to Question C C) Would you share your address with your health plan? D) Do you have access to the Internet? --> Go to Question E E) Would you access information about your health plan through the Internet? NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. VOID WHERE PROHIBITED. PROVIDING YOUR NAME AND TELEPHONE NUMBER IS REQUIRED TO QUALIFY FOR A PRIZE. Sweepstakes open to the general public. Sweepstakes starts 12:01 AM CT on 03/15/15 and ends 11:59 PM CT on 4/14/15. Three winners will be selected by 4/22/15 and notified by phone and/or by 4/24/15. Winners will receive a prize worth up to $20. The winners will be selected from a drawing by a panel of judges comprised of icare employees. Odds of winning depend on the number of entries received. To enter the sweepstakes, fill out the Independent Care Health Plan Survey and submit by mail using the postage-paid envelope or send to Independent Care Health Plan, Marketing Survey Sweepstakes, 1555 N. RiverCenter Dr., Suite 206, Milwaukee, WI Sponsor: Independent Care Health Plan. 7 F) Do you have a cell phone that can send and receive text messages? G) Would you like to receive text messages from your health plan? H) How do you obtain health care information? (Circle all that apply) 1. Television 2. Radio 3. Internet 4. Newspaper 6. Other: Thank you. Please return the completed survey in the postage-paid envelope. If you would like to enter our drawing for a prize, please fill out the information below. Name: Telephone Number: Address (optional):

8 Bulletin Board Attention icare Members! If you would like to receive a hardcopy of the Member Handbook or the Provider Directory, please call Customer Service at You can review and print these documents online at Visit us! Go to IndependentCareHealthPlan and LIKE us to get information on icare services, staying healthy, community resources and finding a job. If you suspect any fraud, waste and abuse, report your concern to your Care Coordinator or Care Team at icare. If you don t want to give your name, mail a note to: ATTENTION: Compliance Officer Independent Care Health Plan (icare) 1555 N. RiverCenter Drive, Suite 206 Milwaukee, WI You may also report online by clicking the Report Fraud link at the top of icare s homepage. Z Think Spring! Spring starts March 20th Z Z Z Independent Care Health Plan 1555 N. RiverCenter Dr. Suite TTY:

Who is MHS An overview of what we do and who we serve

Who is MHS An overview of what we do and who we serve 1215.MA.O.PP 2/16 Who is MHS Managed Health Services (MHS) is a health insurance provider that has been proudly serving Indiana residents for two decades