Case Study from Parallon
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1 Case Study from Parallon Improving Compliance with the Smart Pump drug library across a large hospital system Part 2 Monday, July 10, 2017
2 AAMI Foundation Vision: To drive the safe adoption and safe use of healthcare technology National Coalition for Infusion Therapy Safety National Coalition to Promote Continuous Monitoring of Patients on Opioids National Coalition for Alarm Management Safety NEW: National Coalition to Promote the Safe Use of Complex Healthcare Technology Please Consider Making a Donation!
3 A Special Thanks
4 Thank You to Our Premiere Industry Partners Without the generous support of our industry partners, we would not be able to produce the many tools and deliverables created by the coalition to help you improve infusion therapy safety. The AAMI Foundation is managing all costs for the series. The seminar does not contain commercial content. Diamond Platinum Gold
5 A Case Study from Parallon: Improving Compliance with the Smart Pump Drug Library Across a Large Hospital System Part 2 Laura Monroe-Duprey, BS, Pharm D INOVA Regional Pharmacy Director- East Division, Alexandria, VA Project Completed while Division Director of Medication Safety HCA West Florida Division 2011 Parallon Business Solutions, LLC.
6 Outline of Today s Review Background Impetus for change Project Implementation Outcome Lessons Learned 6
7 Background- Organizational Overview Parallon Business Solutions A subsidiary of HCA Headquartered in Franklin, Tennessee Parallon partners with hospitals and healthcare systems to improve their business performance supply chain management Pharmacy services 176 HCA US hospitals 7
8 Background- Organizational Overview HCA Divisions 8
9 Background- Organizational Overview West Florida Division 9
10 Impetus for Change Events (late 2014) 2 errors related to transfer of patient from one facility to another. Both Patient transferred on a heparin drip 10
11 Impetus for Change Events (late 2014) HCA : high alert medication policy Review of libraries 5 facilities had no wireless CQI data review Compliance with library use average <50% across the Division 11
12 Impetus for Change- Baseline Data 100.0% Total Guardrail infusions 90.0% 80.0% 70.0% 60.0% 50.0% Total Guardrail infusions 40.0% 30.0% 20.0% 10.0% 0.0% Q Q
13 Impetus for change: What the literature said Drug Saf (2014) 37:
14 14 Impetus for change: What the literature said
15 Impetus for Change A safe, practical and effective customized library is critical to patient safety and successful compliance 15
16 16 Where to Start?
17 Plan Establish one library for Division to use Get buy-in Senior Management Use data to get facility/pharmacy commitment Each facility to have Pharmacy champion participate Required conference call meeting attendance or backup 17
18 Plan Establish one library for Division to use Develop the why message Determine workload expectations of Division Team Monthly Webex required attendance Timeline established Work with Division Team to get wireless in all 18
19 Project Libraries from 16 facilities combines and analyzed Pharmacy Champions request made Role of DDMS Six month timeline 19
20 Project DOPs engaged Champions chosen Nursing leadership on-board Roles discussed 20
21 Project ROLE of CHAMPION Attend meetings Engage nursing at facility Communicate progress and information to pharmacy leadership Vote at weekly/ monthly meetings Represent facility Understand data Lead project at facility level ROLE of FACILITATOR Establish meetings and agendas Design structure of project Delegate areas of work Hold people accountable Organize requests Build library Establish and push out library Work with leadership to remove barriers Provide data to champions 21
22 Project Examination of current state Excel Drugs Concentrations Minimums Maximums Piggybacks PCAs Issues Different 4-5 concentrations for some continuous infusions All over the board Different concentrations and solutions PCAs Hydromorphone 0.2mg/ml, 0.4mg/ml, 0.5mg/ml Morphine 1mg/ml, 2mg/ml 22
23 Project Five Areas of Division of Labor Policy, Change form Pediatrics and Profile Selection Continuous Infusion - Adult PCA & Intermittent infusion - Adult Clinical Advisories 23
24 Smart Pump Meetings Group reports Used 2 sources for min/max and rates (Micromedex, Lexicomp, etc) Groups reported out controversies or gray areas vetted SurveyMonkey Once done - lead switch and double check 24
25 Smart Pump Meetings Voting anyomous Delay review 25
26 Profile Names Adult Critical Care Pediatrics Pediatric Critical care Adult Med-Surg Neonatal Oncology What about oncology What about OB Are there policies across the Division which guide drugs use by unit Are there areas (ie CVICU) which need anesthesia medications 26
27 Profile Names Adult Critical Care Adult Pediatric Critical Care Adult Critical Care Adult Med-Surg Oncology Pediatrics Pediatric Critical care Neonatal 27
28 Moving to Standardization N= 226 surveys American Journal of Health-System Pharmacy November 2011, 68 (22) ; DOI: 28
29 29 Moving to Standardization
30 30 Moving to Standardization- proposed standard concentrations
31 31 Moving to Standardization
32 Change Form Smart Pump Request Form 32
33 Which IV Medications Caused Heartburn? Esmolol Heparin Vasopressors Double triple strengths Nitroglycerin Emergency medications Dobutamine 33
34 Which IV Medications Caused Heartburn? Brevibloc Package insert Baxter Healthcare Corporation, Deerfield, IL USA. July
35 Which IV Medications Caused Heartburn? Heparin Part I Concentration Standardization Complicated by national backorder About 60/40 one concentration over another Change of heparin concentration poses dangers of own 35
36 Which IV Medications Caused Heartburn Heparin Part II Dosing issues Units/kg/hr (max dose limits for obese?) Versus units/hour What will nurses know about how it was or is ordered Solution Two entries with therapies entered for guidance Units/hour Making sure that the label/order entry also gives this information 36
37 Which IV Medications Caused Heartburn? Vasopressors Double/Triple/Quad Conc Various weight based or non weight based uses Max doses- may impact policies and practice Some Infusions had optional or mandated criteria in software Max of 2 concentrations allowed Agreement based on fluid restricted patients Practice of RPH staff level Various policies and practices 37
38 Which IV Medications Caused Heartburn? Nitroglycerin Emergency medications One facility with heart institute Physicians mandated use of Nitroglycerin special dosing Use on each profile? How to separate but ease to find? How to get OR to play? Dobutamine Nuc Med dosing higher than critical care dosing Practice vs Evidence based 38
39 Examples of Prevented Errors Insulin 70 units/hour Diltiazem at 999ml/hr Vancomycin 1.5gm over 30 minutes 39
40 Hard-Wiring Success Key Items Other metrics we considered Weekly dashboards Walking monitoring Bi-weekly calls Weekly near misses details Nursing buy-in at all levels a. # of high alert medications in library used (should go up) b. Override of alerts (should go down) c. Activity in online CQI data space (should be at least monthly 40
41 41 Outcomes
42 42 Outcomes
43 43 Outcomes
44 Lessons learned Special Libraries- add ons when NEW service lines get added Special Profiles - everyone wants their own Timeline for updates structured Checklist for implementation Trust but verify Don t forget : Fluids Anesthesia Engagement 44
45 Lessons learned Other Pumps used within facilities CADDs Balloon pumps PCEAs PCAs Anesthesia Syringe pumps Syringe pumps L&D 45
46 Summary Through establishment of a common cause A division level team with representation from all Engaging key nursing and quality leader Fair voting and equal ability to debate Took a division of 16 facilities from 53% to 88% compliance with smart pump usage in 10 months Status still 88% 18 months later 46
47 Future/Ongoing Initiatives 9/25/
48 Thank You to Our Premiere Industry Partners Without the generous support of our industry partners, we would not be able to produce the many tools and deliverables created by the coalition to help you improve infusion therapy safety. The AAMI Foundation is managing all costs for the series. The seminar does not contain commercial content. Diamond Platinum Gold
49 Consider Making a Tax Deductible Donation to the AAMI Foundation Today! Making Healthcare Technology Safer, Together Thank you for your support!
50 Questions? Post a question on AAMI Foundation s LinkedIn Type your question in the Question box on your webinar dashboard Or you can your question to: mflack@aami.org.
51 Thank you for attending! This presentation will be posted to this webpage within one week with a Certificate of Participation: x?itemnumber=3694&navitemnumber=3089
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