Main Duties and Responsibilities Provide standard interventions such as welfare checks, advice, guidance and direct support to service users

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Noreen Boyd
5 years ago
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1 Post No. : 4828 Post Title: ay uty Assistant irectorate: Adult Services ivision: Adult Care and Support Section: Urgent Care, Rapid Response and Reablement Reports To: Shift Leader - Post 8999 Location: Vitaline BS Status: nhanced Grade: Grade Role Purpose To provide a monitoring, emergency mobile response, advice and support service within a 24hr service to vulnerable adults both inside and outside Blackpool who are connected to the service via communication equipment. To provide an out of hours contact and response service for all members of the public for all Blackpool Council s out of hours services and to liaise with all Blackpool s 24 hour services on their behalf. To provide an out of hours contact and response service for designated areas outside of Blackpool and to liaise with nominated response services on their behalf. Main uties and Responsibilities Provide standard interventions such as welfare checks, advice, guidance and direct support to service users Provide an emergency response to medical and or other emergency situations to people in their own homes routinely and in emergency situations and alongside statutory emergency services. Provide personal assistance to service users in distress. This may involve lifting and or administering first aid, working directly with vulnerable service users Liaise and coordinate with external and internal partners and agencies on day to day service issues Receive and respond to requests for advice, assistance from members of the public and / or other agencies outside core hours Through the use of passive technology and personal contact monitor the well-being of and provide an emergency response to service users dealing with immediate emergency situations. Refer to NHS /Social Care colleagues where necessary. As shift worker, hand over comprehensive and accurate information to oncoming staff to ensure continuity of 24- hour service provision. Communicate with senior personnel within and outside Blackpool Council, mergency Services and volunteers during Serious Incidents and at instigation of the Council s Major mergency Plan. To be responsible for safety, health and secure working environment. To spot hazards from a health and safety perspective using the risk assessment process Qualifications Please mark which are ssential or esirable /

2 GSC or NVQ2 or equivalent in nglish Current full driving licence First Aid Certificate and/or willingness to undertake training and complete Moving and Handling training and/or a willingness to undertake training and complete Knowledge, Skills and xperience Please mark which are ssential or esirable / Computer Literacy and knowledge of database management Understanding of the needs of vulnerable adults Knowledge of services provided by Control Centres. Basic Knowledge of MS Office Package Understanding of Assistive Technology and its uses. Knowledge of procedures for the protection of vulnerable adults. Health and Safety Knowledge of procedures relating to vulnerable adults. Proven ability to work effectively as part of a team. Ability to form and maintain relationships with customers. Good communication skills, computer, written and oral. Proven ability to deal with challenging/abusive/aggressive behaviour Ability to enter and extract information accurately into service specific database Ability to form and maintain relationships with other professionals both within and outside Blackpool Council for the benefit of the service. The post holder must be able to demonstrate the ability to work effectively under pressure and in conditions where there are frequent interruptions Proven ability to work effectively as part of a team Proven ability to develop and maintain effective working partnerships with colleagues and other agencies. Proven ability to develop and maintain effective partnerships with customers. Initiative and Independence To work mainly within set procedures but exercise a degree of judgement and initiative to problem solve when dealing with service users and members of the public. Relationships/Nature of contacts Provide advice and referral service to designated NHS patients as agreed with NHS professionals. Gather and collate relevant data for user case file and records and for passing on to internal/external colleagues Contribute to team working. Support and guide less experienced colleagues. Receive and respond to routine requests for basic service provision Gather information and liaise with colleagues from other agencies on day-to-day matters Through the use of technology and personal contact monitor the health of designated patients and report findings to NHS professionals Communicate with service users nominated contacts and other interested parties for the benefit of the service user. Works directly with vulnerable service users, who may be abusive, aggressive towards the post holder Responsibility for Resources (Financial, Physical, Capital, Information)

3 Financial Resources None Physical Resources Responsible for the safe keeping of client information (day to day care records) Responsibility for People (including supervision/training of staff or clients) No supervisory responsibilities Mental and motional emands Mental emands Considerable levels of work related pressure from interruptions and or conflicting demands on post holder Unpredictable work environment involves visiting people in their homes routinely and in emergency situations motional emands motionally demanding, work involves responding to health/premises related emergencies e.g. fire and dealing with distressed service users/relatives. May involve discovering and/or dealing with sudden death. Planning Requirements Visit people in their own homes routinely Key Facts and Figures There will be a requirement for extra duty working as dictated by service needs. There will be a lone working requirement at times Access to own vehicle for work purposes Targets set to respond to 97.5% of emergency calls through the system within 60 seconds. Targets set to action 10 of all emergency calls through the system within 1 minute. Targets set to mobilise mobile response service within 1 minute of receiving emergency call through the system. Working Conditions (This information is used to carry out any pre-employment medical questionnaires and to evaluate the Job valuation Working Conditions factor) Manual Handling Heavy Loads (over 25KG) Manager Assessment of Working Conditions (percentage of time involved) 1 Manual Handling Light to Moderate (under 25KG) Repetitive work activity/ operations Noise Vibrating plant/ tools/ equipment Prolonged standing/ walking Prolonged sitting in a xtremes of temperature 1 Confined spaces constrained position (e.g. very hot / cold) Adverse weather conditions riving HGV/ LGV/ PCV/ 2% Working at Height (e.g. frost, rain, etc.) Minibus Fumes, dusts, gases, etc. Solvents, oils, paints, degreasers, etc. insecticides Pesticides, herbicides, etergent or other cleaning Biological hazards (e.g. 5% chemicals vomit, urine, blood, sharps) 5% isplay screen equipment 4 The job involves working with (percentage of time involved) Plant and/or machinery Vehicles (including driving) 3 lectricity Welding Food Handling Animals 1% Working alone 35% Working with vulnerable people 8 Working with people with special needs 1

4 Working with members of Other (please state): the public Frequency of Risks that may apply whilst working in a people related environment Risk of Abuse aily Risk of Aggression aily Risk of Injury Weekly

5 Vision and Values Blackpool Council's new Council Plan outlines what our vision and priorities will be during from 2015 to Blackpool might the biggest and the brightest but it isn t without its challenges. We ve have major social and health issues to deal with, whilst needing to develop and innovate so our town meets the changing desires of modern day audiences. We need to take advantage of other opportunities - in fields like energy generation - with the same vigour our predecessors had, when building iconic attractions such as the Winter Gardens, the Tower and Tower Buildings, the Pleasure Beach, and of course the true one-off that is the Blackpool Illuminations. Our vision for Blackpool is that it will be: The UK s number one family resort with a thriving economy that supports a happy and healthy community who are proud of this unique town Our Priorities We have two priorities: Priority one - The economy: Maximising growth and opportunity across Blackpool Priority two - Communities: Creating stronger communities and increasing resilience Our Values We are accountable for delivering on the promises we make and take responsibility for our actions and the outcomes achieved We are committed to being fair to people and treat everybody we meet with dignity and respect We take pride in delivering quality services that are community focussed and are based on listening carefully to what people need We act with integrity and we are trustworthy in all our dealings with people and we are open about the decisions we make and the services we offer We are compassionate, caring, hard-working and committed to delivering the best services that we can with a positive and collaborative attitude qual Opportunities: We do our utmost to ensure that here is no unjustified discrimination in the recruitment, retention, training and development of staff on the basis of their age, sexuality, religion or belief, race, gender or disabilities.

JOB DESCRIPTION/PERSON SPECIFICATION

JOB DESCRIPTION/PERSON SPECIFICATION JOB SCRIPTION/PRSON SPCIFICATION Job Title: Responsible to: Responsible for: Success Coach Success Coach Team Leader N/A 1. Job Purpose: 1.1 To support the successful progression of students on their programme