2013 Annual Nursing Retreat Meeting Minutes September 20, 2013

Size: px
Start display at page:

Download "2013 Annual Nursing Retreat Meeting Minutes September 20, 2013"

Transcription

1 Attendees: Attended Bolded Excused MSN, RN, CNOR CNO Kelsey Archibald BSN, RN Clinician, 6A Shawna Breghenti BSN, RN Clinician, Perianesthesia Jackie Drahos MSN, RN Unit Director, ICU, IMCU, 3B Angie Durci RN Professional Staff Nurse, 4B Traci Fick MSN, RN, NEA-BC Clinical Director, ED Ronnie Findley MSN, RN Manager, Care Management/Quality Kathy Fowler MSN, RN, CMSRN QI Project Manager, Care Management/Quality Carlyn Goodrich MSN, RN Unit Director, 5B Jessica Graff MSN, RN, CMSRN Unit Director 5A/6B Ruth Harris BSN, RN, ONC Clinician, 4B Betty Hepler MSN, MBA, RN Clinician, GI Medical Procedures Crissie Huey RN Professional Staff Nurse, 5A/6B Marjorie Jacobs MSN, RN, ACM, CPHQ Executive Director, Care Management/Quality Kathy Kline MSN, RN Nurse Manager, LFHC Lisa Lehman MSN, RN Magnet Program Director/6A Unit Director Cheryl Lenhart BSN, HRM, RN-BC Clinical Director, Nursing Administration Lisa Leonzio RN Professional Staff Nurse, 5B Darcy Lutz BSN, RN, CHPW Clinician, Emergency Department Jessica McFadden BSN, RN Clinician, Emergency Department Rebecca Mitchell-Perry MSN, RN DCOI, Clinical Informatics Jackie Morgan MSN, RN Clinical Coordinator, Nursing Administration 2013 Annual Nursing Retreat Jacquelyn Rothermel RN - Professional Staff Nurse, ICU Jessica Silvis BSN, RN Sr. Professional Staff Nurse, 5A/6B Karen Soltez BSN, RN Professional Staff Nurse, Perianesthesia Colleen Sunday MSN, RN Clinical Director Professional Development, Nursing Education Barbara VanEtten MSN, MHA, RN Unit Director, 4A/4B Dawn Vocke MSN, MBA, RN, CNOR Unit Director, OR Karen Weimer, CRNP Aimee Wilson MSN, RN Manager, Care Management/Quality Jess Wilson RN Professional Staff Nurse, 3B Jay Wright MSN, RN Unit Director, Perianesthesia Lisa Rumbaugh MSN, RN Unit Director, Harmar

2 Rules of Engagement Introductions and rules of engagement were reviewed by All materials for the 2013 Nursing Strategic Planning Retreat are located on the Nursing Leadership SharePoint at the following link: 2013 Retreat Materials Goals for the Day Mission Vision Values and Professional Practice Model Assessment and Evaluation Strategic Plan Review Mission, Vision, Values Review Accomplishments Engaging Nurse Leadership in Accountable Care Cultural Transformation Identify key methods for Nursing Council work redesign to position us for the future Magnet Site Visit Preparation, Sustainment and 2014 Moving Forward Plan Group discussed correlation between SMH Mission/Vision/Values and UPMC System Mission/Vision/Values. Mary demonstrated how our Mission/Vision/Value are unique to SMH but still align with corporate. Reviewed the synergy between Mission/Vision/Values and RBC. Discussion related to maintaining RBC as the Professional Practice Model to support the strategic plan. Strategic Plans should be based on the Magnet components. Mary Posted on SharePoint Unanimous decision to continue using RBC as the most appropriate professional practice model that supports nursing and patient care. Elaine Panza will set up meetings with Unit Directors and Mary to review unit

3 Barkhymer reviewed PowerPoint based strategic plans. presentation which is available on SharePoint. Unit Based Strategic plans should align with overarching hospital strategic plan. Mary used 5B Unit s strategic plan as an example. Start plan in January, keep unit based strategic plan simple with 4 goals, and most importantly, share with your staff. Make your plans usable for your staff and for yourself. Now is the time to step back and assess your unit how far you have come and where you want to go System Dashboards Accomplishments this Year Quality Update Veronica Findley reviewed 2013 System Priorities Dashboard spreadsheet in detail. reviewed 2013 Major Accomplishments. List of accomplishments by Magnet Component are outlined in the PowerPoint presentation. Ronnie Findley presented Engaging Nurse Leadership in Accountable Care Ronnie reviewed current health care statistics and how the healthcare environment is changing. Ronnie reviewed the Patient Protection and Affordable Care Act: Goal is improve quality of care. Value based purchasing is part of the PPACA System Priorities Dashboard Spreadsheet is Posted on SharePoint PowerPoint Presentation is Posted on SharePoint SharePoint in its entirety for review Ronnie offered to speak to units/departments to answer questions relating to Value Based Purchasing.

4 The Field Guide to Medicare Payment Innovation handout was distributed as a reference. Ronnie reviewed each slide from her presentation in detail:. Quality Strategic Objectives Ronnie distributed handouts regarding Perfecting the patient care services strategic plan 13 key nursing objectives. System Wide Goals for FY14 Reviewed Strategic Objectives Aligned from national to Systemwide to hospital objectives Strategic Objectives commented that this slide is very important to share with staff and are useful talking points when speaking with Magnet appraisers. Impact of nursing care on outcomes Interdisciplinary Communication The importance of communication and the financial impact of inefficient communication Kotter s Change Model There are eight steps for change. Quality and safety tools On UPMC Infonet, there are many tools and resources.

5 Culture of Safety Kathy Fowler 2013 Annual Nursing Retreat As leaders we will continue to be challenged by upcoming and changing expectations. Striving to meet the demands of the future and stabilize our environment. Kathy reviewed PowerPoint presentation entitled Mind the Gap. SharePoint in its entirety for review. Nursing Shared Governance Council Update: Positioning for the Future Cheryl Lenhart Cheryl Lenhart presented Nursing Shared Governance Council Update. SharePoint in its entirety for review. Magnet Update Lisa Lehman Lisa Lehman reviewed Magnet appraisal process and responsibilities for site visit preparation. Coordination and preparation for each session were assigned as follows: Photos and bios of Escorts: Lisa Nicholas will request and collect bios and coordinate photos of escorts. First Meeting: CNO and Magnet Program Director - and Lisa Lehman Second Meeting: Executive Team Third Meeting: Nurse Executive Council All Nurse Execs SharePoint in its entirety for review.

6 Fourth Meeting: Nurse Managers Jessica Graff Staff Sessions: Lisa Lehman PPC and PDC: Karen Soltez, Lisa Leonzio, Darcy Lutz and Jessica McFadden Quality and Performance Session: Marjorie Jacobs and Ronnie Findley Nurse Educators: Colleen Sunday Ethics: Cheryl Lenhart HR & Peer Review: Traci Fick with Tracey Stange Informatics Session: Rebecca Mitchell-Perry Community Partners: Colleen Sunday Community Sessions: Elaine Panza will coordinate. Some of the suggestions for Community sessions were Look Good Feel Better, representative from Oncology Committee (Jess Graff), EMS, Paramedics (Traci Fick),

7 American Heart Association, PA-HEN (Marge Jacobs), Living at Home Program (Marge Jacobs), PFCC (Jay Wright), UPMC Health Plan Representative, Nursing Home Administrators (Aimee Wilson), Safety Committee (Traci Fick) Specialty Roles: CRNPs and Karen Weimer Interdisciplinary Teams: Jackie Drahos Planned Visit to Units/Areas: Unit Directors should determine a facilitator in your area to assist with unit preparation. Let know as soon as possible if break or lounge areas on units are in need of repairs. Begin to clean your areas. Create unit-specific bulletin board in your area. Lisa Lehman requested that Unit Directors and Council Chairs and Cochairs invite her to a meeting for review, questions and preparation.

Nursing Leadership Council Roster

Nursing Leadership Council Roster Kelsey Archibald, RN, 6A Mary Barkhymer, MSN, MHA, RN, CNOR, Administration Renee Carolan, Program Mgr, Service Excellence Ann Ciak, Ph.D., School of Nursing Jackie Drahos, RN, ICU/IMC Joyce Doody, RN,

More information

EP26 Clinician, 3B Stepdown Advanced Practice Nurse/Unit. Coordinator Informatics Nurse EP1 EO, EP7 NK9 OO2, OO3, OO5, OO12,, OO17, OO18, OO26

EP26 Clinician, 3B Stepdown Advanced Practice Nurse/Unit. Coordinator Informatics Nurse EP1 EO, EP7 NK9 OO2, OO3, OO5, OO12,, OO17, OO18, OO26 Acri Alcorn Allen Ahony Aon Archibald Bailey Brenda Tonya Stacey Cyhia Bonnie Kelsey Keith, M,, CC Bogdanich John Barkhymer Mary C. MHA,, COR Care Manager, 6B EP26 Clinician, 3B Stepdown TL7 EP4, EP7 Advanced

More information

SHARED GOVERNANCE CONSOLIDATED 6 MONTH UPDATE

SHARED GOVERNANCE CONSOLIDATED 6 MONTH UPDATE January 1, 2012- June 30, 2012 SHARED GOVERNANCE CONSOLIDATED 6 MONTH UPDATE Clinical Practice Council Chair: Jackie Morgan Co-Chair: Kelsey Archibald January New Chairperson, Jackie Morgan, introduced.

More information

UPMC St. Margaret ORGANIZATIONAL OVERVIEW: Transformational Leadership Nurse Executives and Nurse Managers Template For:

UPMC St. Margaret ORGANIZATIONAL OVERVIEW: Transformational Leadership Nurse Executives and Nurse Managers Template For: UPMC St. Margaret ORGANIZATIONAL OVERVIEW: Tranformation Leaderhip Nure Executive and Nure Manager Template For: ; profeion certification() organization memberhip() organization office() held organization

More information

Professional Development Council November 21, 2011 Recruitment Committee, Nursing Recognition, Nursing Retention, Certification, My Nursing Career

Professional Development Council November 21, 2011 Recruitment Committee, Nursing Recognition, Nursing Retention, Certification, My Nursing Career Recruitment Committee, Nursing Recognition, Nursing Retention, Certification, My Nursing Career Advisors For Members Department Attendance Colleen Sunday X Aimee, RN - Chair Care Management Kathy Kline

More information

UPMC St. Margaret Nursing Division Strategic Planning Retreat September 20, 2013

UPMC St. Margaret Nursing Division Strategic Planning Retreat September 20, 2013 UPMC St. Margaret Nursing Division Strategic Planning Retreat September 20, 2013 Mary C. Barkhymer, MSN, MHA, RN, CNOR Vice President, Patient Care Services & Chief Nursing Officer UPMC St. Margaret Rules

More information

BLOOD UTILIZATION REVIEW COMMITTEE MEETING MINUTES UPMC ST. MARGARET UPMC ST. MARGARET HARMAR OUTPATIENT CENTER. December 18, 2012

BLOOD UTILIZATION REVIEW COMMITTEE MEETING MINUTES UPMC ST. MARGARET UPMC ST. MARGARET HARMAR OUTPATIENT CENTER. December 18, 2012 BLOOD UTILIZATION REVIEW COMMITTEE MEETING MINUTES UPMC ST. MARGARET UPMC ST. MARGARET HARMAR OUTPATIENT CENTER PRESENT Christopher Bartels, MD Graham Johnstone, MD Donald Kelley, MD Lirong Qu, MD Robert

More information

A Just Culture: Accountability for Patient Safety. Mary Barkhymer MSN, MHA, RN, CNOR, CNO Team Lead - UPMC St. Margaret February 14, 2012

A Just Culture: Accountability for Patient Safety. Mary Barkhymer MSN, MHA, RN, CNOR, CNO Team Lead - UPMC St. Margaret February 14, 2012 A Just Culture: Accountability for Patient Safety Mary Barkhymer MSN, MHA, RN, CNOR, CNO Team Lead - UPMC St. Margaret February 14, 2012 A Just Culture: Accountability for Patient Safety Today s Presenters:

More information

Summer Nursing s Highest International Recognition for Excellence and Leadership

Summer Nursing s Highest International Recognition for Excellence and Leadership MAGNET Illuminations Summer 2012 Nursing s Highest International Recognition for Excellence and Leadership Our Nursing Mission To provide the right patient care, every time, ensuring the highest level

More information

SPARROW NURSES 2015 Nurses Annual Report

SPARROW NURSES 2015 Nurses Annual Report SPARROW NURSES 2015 Nurses Annual Report 1 SPARROW NURSES 2015 Nurses Annual Report SPARROW NURSES 2015 Nurses Annual Report 2 TABLE OF CONTENTS 2015 Sparrow Nurses Annual Report (Left to Right): Marquita

More information

Transformational Leadership

Transformational Leadership Transformational Leadership Strategic Planning TL1EO Nursing s mission, vision, values and strategic plan align with the organization s priorities to improve the organization s performance. Provide an

More information

09/10/15. World-Class Tips for Successful Site Visit Prep. Objectives. Novant Health Forsyth Medical Center

09/10/15. World-Class Tips for Successful Site Visit Prep. Objectives. Novant Health Forsyth Medical Center World-Class Tips for Successful Site Visit Prep 2015 ANCC National Magnet Conference Session C928 October 9, 2015 9:30 a.m. Leslie M. Robbins, MSN, RN Novant Health Forsyth Medical Center Winston Salem,

More information

Nursing Strategic Planning Retreat September 14, Accountability, Shared Governance Structure and Nursing Strategic Plan

Nursing Strategic Planning Retreat September 14, Accountability, Shared Governance Structure and Nursing Strategic Plan Nursing Strategic Planning Retreat September 14, 2012 Accountability, Shared Governance Structure and Nursing Strategic Plan Accountability: The ability and willingness to assume responsibility for one

More information

UPMC ST. MARGARET UPMC ST. MARGARET HARMAR OUTPATIENT CENTER By-laws of the Professional Practice Council

UPMC ST. MARGARET UPMC ST. MARGARET HARMAR OUTPATIENT CENTER By-laws of the Professional Practice Council UPMC ST. MARGARET UPMC ST. MARGARET HARMAR OUTPATIENT CENTER By-laws of the Professional Practice Council Article I: Mission Statement The mission of the UPMC St. Margaret Professional Practice Council

More information

Experience the Difference Magnet Through the Eyes of One. Linda Chase, RN, MA, CNAA Chief Nursing Officer Ohio State University Medical Center

Experience the Difference Magnet Through the Eyes of One. Linda Chase, RN, MA, CNAA Chief Nursing Officer Ohio State University Medical Center Experience the Difference Magnet Through the Eyes of One Linda Chase, RN, MA, CNAA Chief Nursing Officer Ohio State University Medical Center It s All about Nursing Hospitals are held together, glued together,

More information

CNO Panel Discussion: Executive Leadership and the Doctor of Nursing Practice. Linda Roussel, PhD, RN, NEA-BC Moderator

CNO Panel Discussion: Executive Leadership and the Doctor of Nursing Practice. Linda Roussel, PhD, RN, NEA-BC Moderator CNO Panel Discussion: Executive Leadership and the Doctor of Nursing Practice Linda Roussel, PhD, RN, NEA-BC Moderator Esteemed CNO Panelists Deborah Baker, DNP, CRNP Sr. Vice President of Nursing Johns

More information

DIALING IN THE FAMILY: TESTING A NEW MODEL OF CARE DELIVERY

DIALING IN THE FAMILY: TESTING A NEW MODEL OF CARE DELIVERY DIALING IN THE FAMILY: TESTING A NEW MODEL OF CARE DELIVERY Sandra A. Sojka, PhD, RN, Marcella Niehoff School of Nursing, Loyola University Chicago Deborah A. Jasovsky PhD, RN, NEA-BC Loyola University

More information

UPMC ST. MARGARET SPECIALTY CERTIFIED NURSES

UPMC ST. MARGARET SPECIALTY CERTIFIED NURSES Judith M Giannuzzi Administration CCM - Certified Case Manager Mary C. Barkhymer Administration CNOR - Certified Nurse Operating Room Danyelle L. Johnson Administration RN-BC - Registered Nurse, Board

More information

Transforming Patient Care in a Value-Based Economy. UPMC Nursing Strategic Planning Retreat April 14, 2014

Transforming Patient Care in a Value-Based Economy. UPMC Nursing Strategic Planning Retreat April 14, 2014 Transforming Patient Care in a Value-Based Economy UPMC Nursing Strategic Planning Retreat April 14, 2014 Care Attendants Redefining the role and resource management of continuous observation within the

More information

Safe Patient Handling Team Meeting

Safe Patient Handling Team Meeting Safe Patient Handling Team Meeting Date: Friday, March 30, 2012 Location: Conference Center A Time: 11a-12p MINUTES See last page for Attendance TOPIC DISCUSSION ACTIONS/RECOMMENDATIONS Attendance Progress

More information

Using Appreciative Inquiry to SOAR through Strategic Planning

Using Appreciative Inquiry to SOAR through Strategic Planning Using Appreciative Inquiry to SOAR through Strategic Planning 21 st Annual NICU Leadership Forum April 25 29, 2017 Barbara Wadsworth, DNP, RN, FACHE, FAAN Main Line Health Bryn Mawr, PA Synova Associates:

More information

Magnet Hospital Re-designation Journey

Magnet Hospital Re-designation Journey Magnet Hospital Re-designation Journey 2007-2008 1 Magnet The Journey 2 Quality of Leadership Organizational Structure Management Style Personnel Policies & Procedures Professional Models of Care Quality

More information

Marie A. Fioravanti, MSN RN Trish Hanselman, RN Dawn Scrima, RN Jess Graff BSN, RN Ron Mennow, BSN RN Linda Zsolcsak, RN

Marie A. Fioravanti, MSN RN Trish Hanselman, RN Dawn Scrima, RN Jess Graff BSN, RN Ron Mennow, BSN RN Linda Zsolcsak, RN Marie A. Fioravanti, MSN RN Trish Hanselman, RN Dawn Scrima, RN Jess Graff BSN, RN Ron Mennow, BSN RN Linda Zsolcsak, RN Background Institute of Medicine Report Evidence-based practice (EBP) has become

More information

KENTUCKY-TENNESSEE CHAPTER CASE MANAGEMENT CONFERENCE

KENTUCKY-TENNESSEE CHAPTER CASE MANAGEMENT CONFERENCE AMERCAN CASE MANAGEMENT ASSOCATON 3 R D A N N U A L KENTUCKY-TENNESSEE CHAPTER CASE MANAGEMENT CONFERENCE September 16, 2009 Willis Conference Center Nashville, TN HOSPTAL CASE MANAGEMENT PRACTCE BASED

More information

Shared Leadership Councils By-laws UPMC Shadyside Hospital

Shared Leadership Councils By-laws UPMC Shadyside Hospital Article I. Preamble Shared Leadership Councils By-laws Vision Statement Maintaining excellent individualized patient care through multidisciplinary collaboration, consistently providing the right care,

More information

Using Lean Methods to Cash In On the Trifecta: Time, Space & Supplies. Sharon Cusanza, MSN, RN, CPHQ

Using Lean Methods to Cash In On the Trifecta: Time, Space & Supplies. Sharon Cusanza, MSN, RN, CPHQ Using Lean Methods to Cash In On the Trifecta: Time, Space & Supplies Sharon Cusanza, MSN, RN, CPHQ Presenter Disclosure Information Sharon Cusanza, MSN, RN, CPHQ Using Lean Methods to Cash in on the Trifecta:

More information

MAGNET RECOGNITION PROGRAM SITE VISIT AGENDA MAGNET VERSION 12 NOV 1, 2017

MAGNET RECOGNITION PROGRAM SITE VISIT AGENDA MAGNET VERSION 12 NOV 1, 2017 MAGNET RECOGNITION PROGRAM SITE VISIT AGENDA MAGNET 20150902 VERSION 12 NOV 1, 2017 CNE: Jeanette Ives Erickson, RN, DNP, FAAN Magnet Program Director: Marianne Ditomassi, RN, DNP, MBA, FAAN Executive

More information

NURSING. As we reach the end of our fiscal year, it is a good. Vanderbilt Medical Center

NURSING. As we reach the end of our fiscal year, it is a good. Vanderbilt Medical Center NURSING Vanderbilt Medical Center Transforming patient care through professional practice. JUNE 2009 Marilyn Dubree, R.N., M.S.N. IN THIS ISSUE A newsletter from the office of the Executive Chief Nursing

More information

UNIVERSITY OF CALIFORNIA, IRVINE INTEGRATED UC IRVINE MEDICAL CENTER & SUE & BILL GROSS SCHOOL OF NURSING STRATEGIC PLAN

UNIVERSITY OF CALIFORNIA, IRVINE INTEGRATED UC IRVINE MEDICAL CENTER & SUE & BILL GROSS SCHOOL OF NURSING STRATEGIC PLAN 1 UNIVERSITY OF CALIFORNIA, IRVINE INTEGRATED UC IRVINE MEDICAL CENTER & SUE & BILL GROSS SCHOOL OF NURSING STRATEGIC PLAN Clinical Program Goals Revised 11/13/2017 2 CLINICAL PROGRAM GOALS Create a UCI

More information

UPMC My Nursing Career Senior Professional Staff Nurse Promotional Process and Annual Review Checklist Nurses in this role are expected to have active participation in a manager approved professional contribution

More information

American Nurses Association

American Nurses Association Home Health Nursing: Scope and Standards of Practice: How to Use Them for Nurse Evaluation Marilyn Harris, MSN, RN, NEA BC, FAAN Mary Curry Narayan, MSN, RN, HHCNS BC, CTN American Nurses Association Started

More information

Executive Summary Leapfrog Hospital Survey and Evidence for 2014 Standards: Nursing Staff Services and Nursing Leadership

Executive Summary Leapfrog Hospital Survey and Evidence for 2014 Standards: Nursing Staff Services and Nursing Leadership TO: FROM: Joint Committee on Quality Care Cindy Boily, MSN, RN, NEA-BC Senior VP & CNO DATE: May 5, 2015 SUBJECT: Executive Summary Leapfrog Hospital Survey and Evidence for 2014 Standards: Nursing Staff

More information

The Case for Optimal Staffing: A Call to Action

The Case for Optimal Staffing: A Call to Action The Case for Optimal Staffing: A Call to Action 2015 ANCC National Magnet Conference October 7, 2015 2:30 3:30pm Session C721 Mary Jo Assi, DNP, RN, NEA BC, FNP BC Director of Nursing Practice and Work

More information

Deborah Cleeter, MSN, EdD, RN Jodie Gary, PhD, RN Larry Slater, PhD, RN-BC, CNE Carolyn Hart, PhD, RN, CNE Jackie L. Michael PhD, RN, APRN, WHNP-BC

Deborah Cleeter, MSN, EdD, RN Jodie Gary, PhD, RN Larry Slater, PhD, RN-BC, CNE Carolyn Hart, PhD, RN, CNE Jackie L. Michael PhD, RN, APRN, WHNP-BC 2 Deborah Cleeter, MSN, EdD, RN Jodie Gary, PhD, RN Larry Slater, PhD, RN-BC, CNE Carolyn Hart, PhD, RN, CNE Jackie L Michael PhD, RN, APRN, WHNP-BC Barbara Patterson, PhD, RN, ANEF 3 Objectives Describe

More information

BSN and MSN "Interest" Survey

BSN and MSN Interest Survey BSN and MSN "Interest" Survey 1. Do you have a BSN degree? YES 59.5% 72 NO 40.5% 49 answered question 121 skipped question 0 2. Are you enrolled in a MSN program? YES 13.6% 12 NO 86.4% 76 answered question

More information

Rome Wasn t Built in a Day: Building Organizational Foundation Through Culture, Structure, and Accountability

Rome Wasn t Built in a Day: Building Organizational Foundation Through Culture, Structure, and Accountability Rome Wasn t Built in a Day: Building Organizational Foundation Through Culture, Structure, and Accountability Presented By: Erica Rossitto, MBA/HCM, BSN, RN, NEA-BC Chief Nursing Officer, Hospital Corporation

More information

Location: Conference Room 1-2. Co-chair: Co-chair since:

Location: Conference Room 1-2. Co-chair: Co-chair since: SMH Nursing Mission: Deliver leading edge patient care, research and education by utilizing SMH Nursing s Professional Practice Model as a guide. SMH Nursing Vision: Through the Art of Nursing, we strive

More information

SEE WHAT S NEW TO THE THIRD EDITION!

SEE WHAT S NEW TO THE THIRD EDITION! Nursing Research: Reading, Using and Creating Evidence, Third Edition Janet Houser, PhD, RN ISBN-13: 978-1-2840-4329-7 Product With Access Code - 550 pages - 2015 Will Publish: 11/1/2013 SEE WHAT S NEW

More information

Structural Empowerment

Structural Empowerment Structural Empowerment Professional Development SE1EO Clinical nurses are involved in interprofessional decision-making groups at the organizational level. Provide two examples of improvements resulting

More information

Promoting Transparency, Teamwork, and Real-time Review: The Morning Safety Huddle. St. Christopher s Hospital for Children

Promoting Transparency, Teamwork, and Real-time Review: The Morning Safety Huddle. St. Christopher s Hospital for Children Promoting Transparency, Teamwork, and Real-time Review: The Morning Safety Huddle St. Christopher s Hospital for Children 1 Agenda Facility Overview Evolution of the Morning Safety Huddle Structure of

More information

CURRENT HEALTH SYSTEM:

CURRENT HEALTH SYSTEM: THE AFFORDABLE CARE ACT: IMPLICATION FOR NURSES Trula E. Minton, MS, RN, NEA-BC 1 CURRENT HEALTH SYSTEM: 2 1 HOW IS THE CURRENT SYSTEM WORKING FOR US? 3 THE CHANGE COMING 4 2 TRANSFORMED HEALTH SYSTEM

More information

Nursing at UPMC. Pathways to Excellence. Life-Long Learning

Nursing at UPMC. Pathways to Excellence. Life-Long Learning Pathways to Excellence Nursing at UPMC UPMC Nursing has more than 11,000 nurses in various professional roles and settings. The nursing profession is faced with dynamic changes in the workforce, the economy,

More information

Partnering for the Future American Case Management Association 2013 SPRING CONFERENCE 1st Joint NC-SC Conference

Partnering for the Future American Case Management Association 2013 SPRING CONFERENCE 1st Joint NC-SC Conference Partnering for the Future American Case Management Association 2013 SPRING CONFERENCE 1st Joint NC-SC Conference May 16-17, 2013 Myrtle Beach, SC Hilton-Kingston Plantation Advanced Block Room Rate is

More information

UPMC Passavant Nursing Certification Scholarship Program

UPMC Passavant Nursing Certification Scholarship Program UPMC Passavant Nursing Certification Scholarship Program Program Description: Our nursing vision at UPMC Passavant is to provide the best patient/family experience through exemplary nursing care based

More information

Global Nursing Perspectives and Professionalism

Global Nursing Perspectives and Professionalism Global Nursing Perspectives and Professionalism Mary C. Barkhymer, MSN, MHA, RN, CNOR Vice President, Patient Care Services & Chief Nursing Officer UPMC St. Margaret Today s Topics UPMC Nursing Vision/Strategic

More information

This transition guide serves to outline the updates and new content found in Management and Leadership for Nurse Administrators, Seventh Edition.

This transition guide serves to outline the updates and new content found in Management and Leadership for Nurse Administrators, Seventh Edition. Transition Guide This transition guide serves to outline the updates and new content found in Management and Leadership for Nurse Administrators, Seventh Edition. Linda A. Roussel, DSN, RN, NEA-BC, CNL

More information

HIMSS Nicholas E. Davies Award of Excellence Case Study Nebraska Medicine October 10, 2017

HIMSS Nicholas E. Davies Award of Excellence Case Study Nebraska Medicine October 10, 2017 HIMSS Nicholas E. Davies Award of Excellence Case Study Nebraska Medicine October 10, 2017 Nebraska Medicine $1.2 billion academic health system 8,000 employees More than 1,000 affiliated physicians Primary

More information

Pages 1 of 8 pages EDUCATIONAL PREPARATION OF NURSES IN LEADERSHIP POSITIONS

Pages 1 of 8 pages EDUCATIONAL PREPARATION OF NURSES IN LEADERSHIP POSITIONS Percentages EDUCATIONAL PREPARATION OF NURSES IN LEADERSHIP POSITIONS Chief NursingOfficer (Place an "" The certification pertains to nursing subspecialty (e.g. critical care, orthopaedics, medical-surgical,

More information

8/11/2012 PRESENTERS ACKNOWLEDGEMENTS SPONSORED BY LEARNING OBJECTIVES AGENDA

8/11/2012 PRESENTERS ACKNOWLEDGEMENTS SPONSORED BY LEARNING OBJECTIVES AGENDA ALL OUT FOR EXCELLENCE CERTIFICATION AND DEGREE COMPLETION FOR PUBLIC HEALTH NURSES Quad Council for Public Health Nursing Organizations ations Educational Webinar April 11, 2012 Moderator: Glynnis LaRosa,

More information

Introduction. Maria Brennan, DNP, RN, CPHQ. C929 Developing Leadership Talent: A Statewide Nurse Leader Mentorship Program

Introduction. Maria Brennan, DNP, RN, CPHQ. C929 Developing Leadership Talent: A Statewide Nurse Leader Mentorship Program C929 Developing Leadership Talent: A Statewide Nurse Leader Mentorship Program 2015 ANCC National Magnet Conference, October 9, 9:30 a.m. 10:30 a.m. Maria Brennan, DNP, RN, CPHQ, St. Joseph s Regional

More information

OONE CNO Webinar: Safe Staffing and Mandatory Overtime in Ohio Hospitals

OONE CNO Webinar: Safe Staffing and Mandatory Overtime in Ohio Hospitals OONE CNO Webinar: Safe Staffing and Mandatory Overtime in Ohio Hospitals Lisa Aurilio, MBA, MSN, RN, NEA-BC President, OONE Linda Breedlove, MBA, RN, NEA-BC, FACHE President-Elect, OONE Objectives Review

More information

Case-Based Nursing Peer Review Using Just Culture Principles. Jochem, Kathleen; Scott, Connie Ann; Stuckman, Cheryl Lynn

Case-Based Nursing Peer Review Using Just Culture Principles. Jochem, Kathleen; Scott, Connie Ann; Stuckman, Cheryl Lynn The Henderson Repository is a free resource of the Honor Society of Nursing, Sigma Theta Tau International. It is dedicated to the dissemination of nursing research, researchrelated, and evidence-based

More information

Creating an Ohio Nurse Competency Model-Based RN Job Description Utilizing Delphi Methodology

Creating an Ohio Nurse Competency Model-Based RN Job Description Utilizing Delphi Methodology Creating an Ohio Nurse Competency Model-Based RN Job Description Utilizing Delphi Methodology Lisa A. Aurilio, MSN, MBA, RN, NEA-BC Neil L. McNinch, MS, RN Eileen M. Zehe, MSN, RN, SPHR, SHRM-SCP The presenters

More information

Nurse Manager Scope and Span of Control: An Objective Business and Measurement Model

Nurse Manager Scope and Span of Control: An Objective Business and Measurement Model Nurse Manager Scope and Span of Control: An Objective Business and Measurement Model Dawndra Jones MSN, RN, NEA-BC, Sr. Director of Strategic Initiatives Christopher Gebbens, BS, BA, Financial Analyst

More information

Informatics, PCMHs and ACOs: A Brave New World

Informatics, PCMHs and ACOs: A Brave New World Informatics, PCMHs and ACOs: A Brave New World R. Clark Campbell, MSN, RN-BC, CPHIMS, FHIMSS Kathleen Kimmel, RN, BSN, MHA, CPHIMS, FHIMSS Engagement Executive with Health Catalyst Objectives - Define

More information

Newsletter. Get to Know Our Board Members! Spring 2017

Newsletter. Get to Know Our Board Members! Spring 2017 Newsletter Spring 2017 Get to Know Our Board Members! This month we are featuring Lisa Bazinet, our President Elect. Lisa is a graduate of the University of New York and the University of UConn. She has

More information

MIPS Improvement Activities: Quality Insights Tips, Tools and Support Transcript from Live Webinar

MIPS Improvement Activities: Quality Insights Tips, Tools and Support Transcript from Live Webinar MIPS Improvement Activities: Quality Insights Tips, Tools and Support Transcript from Live Webinar Wednesday, March 14, 2017 Good afternoon and welcome everyone. Thank you for joining us. My name is Maureen

More information

Measures That Matter: Simplifying Clinical Quality

Measures That Matter: Simplifying Clinical Quality Session Code: C16 This presenter has nothing to disclose 12/12/17 1:30-2:45 Measures That Matter: Simplifying Clinical Quality Misty Roberts, MSN, RN, PMP Toyosi Morgan, MD, MPH, MBA Learning Objectives

More information

MAGNET COMPONENT UNIT-LEVEL ASSESSMENT

MAGNET COMPONENT UNIT-LEVEL ASSESSMENT UNIT-LEVEL ASSESSMENT UNIT: COMPLETED BY: DATE: PLEASE USE THIS CHECKLIST AS A GUIDE TO HELP DETERMINE THE MAGNET-READINESS OF YOUR UNIT NURSES. MORE MAGNET EDUCATIONAL RESOURCES CAN BE FOUND ON THE UCLA

More information

University of Louisville School of Nursing Organizational Chart August 2018

University of Louisville School of Nursing Organizational Chart August 2018 Organizational Chart Director of Instructional Technology Jeff Black DEAN, PhD, MBA, MHA, NP-C, FAAN Assistant For Administration Emylene Rodenas, MS Simulation and Learning Resource Center Coordinator

More information

Missouri / Illinois Gateway Chapter

Missouri / Illinois Gateway Chapter www.acmaweb.org/gw 10th Annual Missouri / Illinois Gateway Chapter Conference August 29, 2012 Hilton St. Louis at the Ballpark, St. Louis, MO Facilitating Care Transitions 2 for 1 Registration Offer! Hospital

More information

Integrating the Institute of Medicine Future of Nursing Report into the American Association of Neuroscience Nurses Strategic Plan

Integrating the Institute of Medicine Future of Nursing Report into the American Association of Neuroscience Nurses Strategic Plan Integrating the Institute of Medicine Future of Nursing Report into the American Association of Neuroscience Nurses Strategic Plan Authors Janice L. Hinkle, PhD RN CNRN, Director-at-Large, AANN; Cindy

More information

8/31/2015. Session C719 Outcomes of a Study Addressing Challenges in APRN Practice and Strategies for Success. Vanderbilt University Medical Center

8/31/2015. Session C719 Outcomes of a Study Addressing Challenges in APRN Practice and Strategies for Success. Vanderbilt University Medical Center Session C719 Outcomes of a Study Addressing Challenges in APRN Practice and Strategies for Success Marilyn A. Dubree, MSN, RN, NE-BC Executive Chief Nursing Officer Vanderbilt University Medical Center

More information

Evidence-Based Practice Learning Community Cheryl Christ-Libertin, DNP, CPNP-PC, RN-BC, NE-BC Rebecca E. Heyne, DNP, RN, CPNP, CNE, WCC

Evidence-Based Practice Learning Community Cheryl Christ-Libertin, DNP, CPNP-PC, RN-BC, NE-BC Rebecca E. Heyne, DNP, RN, CPNP, CNE, WCC Evidence-Based Practice Learning Community Cheryl Christ-Libertin, DNP, CPNP-PC, RN-BC, NE-BC Rebecca E. Heyne, DNP, RN, CPNP, CNE, WCC About Akron Children s Ranked a Best Children s Hospital by U.S.

More information

Conference Objectives

Conference Objectives Dear Colleagues: I invite you to attend the 39 th Annual Southwestern Pennsylvania Organization of Nurse Leaders Education Conference! The theme of our conference this year is Nurse Leaders Building a

More information

Inova ADVANCE Program ADVANCE Manual

Inova ADVANCE Program ADVANCE Manual Inova ADVANCE Program 2016 ADVANCE Manual Table of Contents Program Information... 2 Eligibility Requirements... 2 Application Process... 2 Evaluation Process... 2 Maintenance Process... 2 Application

More information

You Have Questions, We Have Answers. September 12, This presentation is co-hosted by:

You Have Questions, We Have Answers. September 12, This presentation is co-hosted by: PSO? PSES? PSWP? You Have Questions, We Have Answers September 12, 2013 This presentation is co-hosted by: 1 Today s Presenters Eunice Halverson MA PATIENT SAFETY SPECIALIST CENTER FOR PATIENT SAFETY Becky

More information

A New Vision for the Quality Improvement Organization Program

A New Vision for the Quality Improvement Organization Program A New Vision for the Quality Improvement Organization Program This material was prepared by Masspro, the Medicare Quality Improvement Organization for Massachusetts, under contract with the Centers for

More information

DETAILED SITE VISIT AGENDA 01/24/12 FINAL VUMC MAGNET RECOGNITION PROGRAM SITE VISIT AGENDA. Page 1 of 8

DETAILED SITE VISIT AGENDA 01/24/12 FINAL VUMC MAGNET RECOGNITION PROGRAM SITE VISIT AGENDA. Page 1 of 8 DETAILED SITE VISIT AGENDA 01/24/12 FINAL VUMC MAGNET RECOGNITION PROGRAM SITE VISIT AGENDA : Team Leader: Leslie PhD-c, MBA, BSN, RN Team Member 3: Linda Vochatzer MSN RN Team Member 2: Donald Wenzler

More information

Readmissions Action Team Action Pathway: Reducing Avoidable Admissions and Readmissions

Readmissions Action Team Action Pathway: Reducing Avoidable Admissions and Readmissions Readmissions Action Team Action Pathway: Reducing Avoidable Admissions and Readmissions July 31, 2014 In 2014, the National Quality Forum convened a multistakeholder action team to focus on reducing readmissions

More information

Creating a Lean Culture in Healthcare

Creating a Lean Culture in Healthcare Creating a Lean Culture in Healthcare 0 Building Leaders Transforming Hospitals Improving Care 45 Years of Delivering Results 1 1 HealthTechS3 is a 45 year old, award-winning healthcare consulting and

More information

Health Literacy Mara McDermott RN, BSN Elizabeth Blazek RN, BSN

Health Literacy Mara McDermott RN, BSN Elizabeth Blazek RN, BSN Health Literacy Mara McDermott RN, BSN Elizabeth Blazek RN, BSN Kathy J. Morris, DNP, APRN-NP, FNP-C, FAANP Sue Barnason PhD, RN, APRN-CNS Judy Jesz, DNP, MBA, RN Jana Uryasz, MSN, RN The Problem In a

More information

Does Having a Unit-Based Nurse Practitioner Increase Nurses Level of Satisfaction with Patient Care Delivery? Patricia Meyer, DNP, CRNP, NE-BC

Does Having a Unit-Based Nurse Practitioner Increase Nurses Level of Satisfaction with Patient Care Delivery? Patricia Meyer, DNP, CRNP, NE-BC Does Having a Unit-Based Nurse Practitioner Increase Nurses Level of Satisfaction with Patient Care Delivery? Patricia Meyer, DNP, CRNP, NE-BC INTRODUCTION Why Nursing Satisfaction Is Important Improved

More information

10/20/2015 INTRODUCTION. Why Nursing Satisfaction Is Important

10/20/2015 INTRODUCTION. Why Nursing Satisfaction Is Important Does Having a Unit-Based Nurse Practitioner Increase Nurses Level of Satisfaction with Patient Care Delivery? Patricia Meyer, DNP, CRNP, NE-BC Why Nursing Satisfaction Is Important Improved patient outcomes

More information

Redesigning the Role of the RN in Case Management: Impact on HCAHPS and Readmission Rates Session C093. Mercy Health System 09/10/15

Redesigning the Role of the RN in Case Management: Impact on HCAHPS and Readmission Rates Session C093. Mercy Health System 09/10/15 Redesigning the Role of the RN in Case Management: Impact on HCAHPS and Readmission Rates Session C093 2015 ANCC National Magnet Conference Friday October 9th 2015 8:00 a.m. Debra Potempa MSN, RN, NEA

More information

11th Annual Advanced Practice Provider (APRN & PA) Leadership Summit

11th Annual Advanced Practice Provider (APRN & PA) Leadership Summit 11th Annual Advanced Practice Provider (APRN & PA) Leadership Summit September 12-15, 2018 Atlanta, GA Hosted by: LEADERSHIP TRAINING SEMINAR I Seminar will be led by Nicholas M. Perrino, President of

More information

Scaling Up and Validating a Nursing Acuity Tool to Ensure Synergy in Pediatric Critical Care

Scaling Up and Validating a Nursing Acuity Tool to Ensure Synergy in Pediatric Critical Care Scaling Up and Validating a Nursing Acuity Tool to Ensure Synergy in Pediatric Critical Care Jean Connor PhD, RN, CPNP, FAAN Director of Nursing Research, Cardiovascular and Critical Care Services Boston

More information

Evidence-Based Competency Assessment Redesign: Implications for the Residency Program. Objectives. Our Facility

Evidence-Based Competency Assessment Redesign: Implications for the Residency Program. Objectives. Our Facility Evidence-Based Competency Assessment Redesign: Implications for the Residency Program Lisa Johnson, RN, MSN, OCN Kathrine Winnie, MSN, CNS, RN BC, CCRN Ridwana Fruitwala, RN, BSN Objectives To provide

More information

Community Care Management efrontiers: Patient-Centered Coordination and Communications

Community Care Management efrontiers: Patient-Centered Coordination and Communications Community Care Management efrontiers: Patient-Centered Coordination and Communications An ACHE Qualified Education (Category II) Session 1.0 Hour CEU Dani Hackner, MD, MBA, FACP, FCCP Vice President, Care

More information

Nurses Develop an Ethical Intervention Tool for Use in the Critical Care Setting C907

Nurses Develop an Ethical Intervention Tool for Use in the Critical Care Setting C907 Nurses Develop an Ethical Intervention Tool for Use in the Critical Care Setting C907 2015 ANCC National Magnet Conference Friday, October 9, 2015 8:00a.m.-9:00a.m. Usha Cherian, MSN, RN, CCRN, NEA-BC

More information

Patient Family Advisory Council

Patient Family Advisory Council Patient Family Advisory Council Conception, Inception, Implementation and Growth 2013-2017 Jackie Levin RN, MS AHN-BC, NC-BC Patient Experience Jefferson Healthcare 2 3 Jefferson Healthcare Medical Center

More information

Professional Nursing Portfolio Program. Objectives

Professional Nursing Portfolio Program. Objectives Professional Nursing Portfolio Program 4 th Annual NDNQI Data Use Conference New Orleans, LA January, 2010 Objectives Identify an innovative program designed to highlight the professional and academic

More information

Introducing the Discharge to Community Quality Measure

Introducing the Discharge to Community Quality Measure Introducing the Discharge to Community Quality Measure Rachel Delavan, Director of Research Dawn Murr-Davidson, RN BSN, Director of Quality Initiatives October 20, 2015 1 Objectives Define the discharge

More information

Multi-stakeholder collaboration to advance employer surveys

Multi-stakeholder collaboration to advance employer surveys Multi-stakeholder collaboration to advance employer surveys Judee Berg California Institute for Nursing & Health Care Forum of State Nursing Workforce Centers June 2014 The Challenges How can we track

More information

"Working Smartly: Better Communication and Reduced Error through Improved Clinical Informatics"

Working Smartly: Better Communication and Reduced Error through Improved Clinical Informatics "Working Smartly: Better Communication and Reduced Error through Improved Clinical Informatics" Healthcare Transformation Services Lisa Pahl, MSN, Principal, Practice Lead Alarm Management May, 2017 Data,

More information

Exploring the challenges and possibilities of data. a guide to nursing and health care informatics

Exploring the challenges and possibilities of data. a guide to nursing and health care informatics Exploring the challenges and possibilities of data a guide to nursing and health care informatics why INFORMATICS? Health informatics drives changes in health care through the use of data. And these changes

More information

DHHS-Mental Health. Quality Improvement Outpatient Work Plan Fiscal Year

DHHS-Mental Health. Quality Improvement Outpatient Work Plan Fiscal Year DHHS-Mental Health Quality Improvement Outpatient Work Plan Fiscal Year 2017 2018 October, 2017 Table of Contents INTRODUCTION AND OVERVIEW... 2 QUALITY IMPROVEMENT WORK PLAN OVERVIEW... 2 QUALITY IMPROVEMENT

More information

MASTER OF SCIENCE IN NURSING ONLINE PROGRAM

MASTER OF SCIENCE IN NURSING ONLINE PROGRAM Contact us for the latest information regarding program changes/updates: Phone:(66)846-455 Fax:(66)846-471 E-mail: nursing@deltastate.edu Accredited by the National Commission on Collegiate Nursing Education

More information

and 2018 Summer Conference June 22, 2018 Leading in Challenging Times with Resilience Crowne Plaza Little Rock 201 South Shackleford Little Rock, AR

and 2018 Summer Conference June 22, 2018 Leading in Challenging Times with Resilience Crowne Plaza Little Rock 201 South Shackleford Little Rock, AR and 2018 Summer Conference Leading in Challenging Times with Resilience June 22, 2018 Crowne Plaza Little Rock 201 South Shackleford Little Rock, AR ArONE is an affiliate of The Arkansas Hospital Association

More information

Turning Quality Upside Down: Using a Perfect Storm to Change the Quality Performance Culture. Centura Health. Centura Health 9/20/2011

Turning Quality Upside Down: Using a Perfect Storm to Change the Quality Performance Culture. Centura Health. Centura Health 9/20/2011 Turning Quality Upside Down: Using a Perfect Storm to Change the Quality Performance Culture 2011 ANCC National Magnet Conference October 4 th, 2011 11:30 a.m.-12:30 p.m. Session C501 Kathleen Bradley,

More information

Moving the Needle on Hospital Throughput: Breaking Through the Status Quo. Session ID: 325

Moving the Needle on Hospital Throughput: Breaking Through the Status Quo. Session ID: 325 Moving the Needle on Hospital Throughput: Breaking Through the Status Quo Session ID: 325 Objectives Objective 1: Demonstrate how two common strategies can be deployed to maximum benefit to support improvements

More information

2018 Exhibitor Prospectus

2018 Exhibitor Prospectus 2018 Exhibitor Prospectus OCTOBER 24-26, 2018 Colorado Convention Center Denver, CO www.magnetcon.org 1.800.564.4220 or anccexhibits@spargoinc.com NURSING INNOVATION, CELEBRATION, AND TRANSFORMATION The

More information

Troubleshooting Audio

Troubleshooting Audio Welcome! Audio for this event is available via ReadyTalk Internet Streaming. No telephone line is required. Computer speakers or headphones are necessary to listen to streaming audio. Limited dial-in lines

More information

Shared Governance Redesigned by the Frontline Presented by:

Shared Governance Redesigned by the Frontline Presented by: Shared Governance Redesigned by the Frontline Presented by: Tina V. Lindig, MSN, RN, NE-BC David Bates, BSN, RN, CCRN Rosie Friend, BSN, RN T RUMAN M E D ICAL C ENTERS 1 Truman Medical Centers Two hospital

More information

PSI-15 Lafayette General Health 2017 Nicholas E. Davies Enterprise Award of Excellence

PSI-15 Lafayette General Health 2017 Nicholas E. Davies Enterprise Award of Excellence PSI-15 Lafayette General Health 2017 Nicholas E. Davies Enterprise Award of Excellence Rachel Brunt, RN, BSN, MBA-HCA, CIC, CPHQ, Director Quality Jessie Hanks, BS, RHIA, Director HIM Lafayette General

More information

Founder s Message. Institute Updates

Founder s Message. Institute Updates 7715 Crittenden Street Box #350 Philadelphia, PA 19118 (610) 656-0892 www.rnmentoringinstitute.com NMI Newsletter December 2013 By Dr. Louise D. Jakubik, PhD, RN-BC Founder s Message It is with great excitement

More information

EP11EO Nurses participate in recruitment and retention assessment and planning activities.

EP11EO Nurses participate in recruitment and retention assessment and planning activities. EP11EO Nurses participate in recruitment and retention assessment and planning activities. Provide one example of clinical nurses participation in nursing retention activities and the impact on turnover

More information

Session 183, March 7, 2018 Sue Murphy, RN, BSN, MS, Chief Experience Officer, UChicago Medicine

Session 183, March 7, 2018 Sue Murphy, RN, BSN, MS, Chief Experience Officer, UChicago Medicine Chief Experience Officer: The New Leader Driving Innovation to Transform Healthcare for Patients, Families and Care Teams Session 183, March 7, 2018 Sue Murphy, RN, BSN, MS, Chief Experience Officer, UChicago

More information

UPMC ST. MARGARET CONTINUING EDUCATION PROGRAMS (Classroom and/or Electronic) PROFESSIONAL STANDARDS OF PRACTICE AND PERFORMANCE

UPMC ST. MARGARET CONTINUING EDUCATION PROGRAMS (Classroom and/or Electronic) PROFESSIONAL STANDARDS OF PRACTICE AND PERFORMANCE TOTAL 2010-2013 3761 First Three Minutes 07/09/2010 3 NIHSS - Stroke Scale 08/05/2010 2 CLABS Review 08/05/2010 08/24/2010 08/30/2010 09/07/2010 64 SMH Journal Club: "Conscious Sedation" 09/01/2010 19

More information

Transforming Care at the Bedside: Climbing the Clinical Ladder

Transforming Care at the Bedside: Climbing the Clinical Ladder Transforming Care at the Bedside: Climbing the Clinical Ladder Rebecca Springer, MSN, RN Chief Nursing Officer, Nurse Executive Temiela Blackman, MA Quality Manager Hendry Regional Medical Center April

More information