Reducing errors with epma electronic Prescribing and Medicines Administration. Stockport NHS Foundation Trust December 2013
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1 Reducing errors with epma electronic Prescribing and Medicines Administration Stockport NHS Foundation Trust December 2013
2 Introductions Helen Bennett Asst Director: IT Programme Mangement Sarah Campbell Lead Specialist Pharmacist epma
3 Aims Our story so far Our successes Reducing prescribing errors Reducing medication administration errors Improving communication Summary & Close
4 About Us Stepping Hill Hospital based in Stockport 736 beds Income of 275 million per annum Look after a population of over 396,000 in Stockport & High Peak Over 5,600 staff
5 Project Scope - To roll out hospital wide in bite size chunks Medicine Surgery Womens Critical Care Paediatrics OutPatients
6 epma project progress to date 43 wards and areas live >650 beds ALL medical, general surgical, urology, T&O, gynaecology, daycase & maternity patients Includes all theatres
7 Our successes
8 How can we reduce errors with epma? Reducing prescribing errors Reducing administration errors Improving communication
9 Reducing prescribing errors The basics Clarity Easy to view medication chart Audit trail of activities System configuration Most effective way of reducing errors Ensure system is flexible enough to handle your needs Involve staff Robust QA process But not finished when go-live
10 Reducing prescribing errors Guiding prescribing Quicklists Prefilled prescription sentences Common doses Quick & safe
11 Reducing prescribing errors Guiding prescribing Protocols Treatment sets of medications Allows prescribing of multiple medications in one prescription
12 Reducing prescribing errors Guiding prescribing Rules Flexible to allow tailored prescribing Varying levels of enforcement
13 Reducing prescribing errors Guiding prescribing Rules Flexible to allow tailored prescribing Varying levels of enforcement
14 Reducing prescribing errors Guiding prescribing Rules Flexible to allow tailored prescribing Varying levels of enforcement
15 Reducing prescribing errors Dose ranges Difficult to set Effective but often inflexible Target high risk medications
16 Reducing prescribing errors Interaction checking Essential element for safety Deciding level of severity to include Is this information overload? Alert fatigue?
17 Reducing prescribing errors Prescribing for discharge Safer, quicker & more timely discharge prescribing Pharmacy expectations Clinical engagement Get involved in system build Attend appropriate committees Communication to all grades of staff
18 Reducing administration errors Clarity of prescription chart From this:
19 To this: Fictitious Patient
20 Reducing administration errors Process of administration Broken down to standardise practice Confirming preparation of each drug Confirming patient details
21 Reducing administration errors Process of administration Fictitious Patient
22 Reducing administration errors Standardising approach to medication rounds Start of round, start together Critical medications administered first Get done on time and with support
23 Reducing administration errors Be realistic Nurses need to be aware that they still need to use their head Over-reliance on system It will take longer to start with, but improves with time
24 Improving communication Reviews Reviews are used as a method of communication Clinical Reviews Raised against specific medications e.g. please indicate course length Pharmacy Reviews Created each time a medication is prescribed, changed or stopped Transparent work lists for pharmacists Nurses and doctors can ask for specific reviews Clear log of sign off or queries between professions
25 Improving communication Ordering medications Easier transmission to pharmacy Pressure on to reduce number of missed doses (NPSA rapid response alert) Withholding & Delaying Proactively withholding doses Relies on clinical staff deciding when to restart Withholding/Delaying individual doses Clear reasoning why to withhold or delay
26 So has epma reduced medication errors?
27 Allergy recording Trust standards: - Must be positively recorded - Document clearly the drug and nature of reaction if known - Entry must be dated and signed Internal audit spot checks: - Pre epma (Aug 11) 97.4% compliance - Post medicine rollout (March 13) 98.5% compliance - Post medicine & surgery rollout (Sept 13) 99.5% compliance - Could be improved further with a mechanism for recording unable to confirm - May be more appropriate to leave as allergy status unknown
28 User opinion Tapan Chattopadhyay Consultant E-Prescribing represents a potentially fool proof & error free prescribing system. It enhances quality and safety. This is certainly the way forwards to minimise risk and error Chipo Mandeya Nurse Using epma is minimising our risk of drug errors, I can easily read what is prescribed which is a huge improvement from paper charts. It is great that all the record is in 1 place rather than having multiple charts, which were often messy and falling apart.
29 Have we introduced different types of error? Overreliance on system Reinforced during training Alert overload Are we deskilling junior doctors? System expectations Why didn t epma warn me? Downtime Detailed plan in place Transition to paper and back to epma
30 Thank you Any Questions?
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