PATIENT HANDBOOK & VISITOR INFORMATION

Transcription

1 PATIENT HANDBOOK & VISITOR INFORMATION

2 Table of Contents 4 PARTNERING IN YOUR CARE 5 PATIENT SAFETY 8 PAIN MANAGEMENT 9 RAPID RESPONSE TEAM 10 IN YOUR ROOM 12 MISCELLANEOUS SERVICES 13 SPIRITUAL CARE 14 UNIT-SPECIFIC INFORMATION 16 GOING HOME 18 DIABETES INFORMATION 21 PATIENT RIGHTS AND RESPONSIBILITIES 24 PATIENT VISITATION RIGHTS VISITOR INFORMATION 26 LOCATION SPEAK UP MISSION & VALUES

3 Welcome DEAR RUSH OAK PARK HOSPITAL PATIENT, Thank you for entrusting Rush Oak Park Hospital with your healthcare needs. Our goals are to provide you with the highest quality healthcare possible and to ensure that you are satisfied with your stay. We understand this is a difficult time for you and your family. We re here to help. If you have questions or concerns, please don t hesitate to share them with any member of your healthcare team. We encourage you to collaborate with your team and actively participate in your plan of care. Throughout your stay, we will keep you informed and updated about your plan of care, pending tests, consultations and test results and your estimated discharge date. Your physician and nurse will be your primary points of contact. If you are not completely satisfied with your care, feel free to leave your name, phone number and a message at and the Vice President of Patient Care Services will address your concerns. At the end of your stay, you may be asked to complete a survey on the care you received. We take your feedback seriously and use it to ensure that we continue to provide the best hospital experience for all of our patients. Thank you for your honesty. And thank you again for choosing Rush Oak Park Hospital. We are privileged to be your provider. Sincerely, Bruce Elegant President and CEO Karen Mayer, PhD, MHA, RN Vice President, Patient Care Services RUSH OAK PARK HOSPITAL PATIENT HANDBOOK & VISITOR INFORMATION 3

4 Partnering in Your Care We encourage you to actively participate in your plan of care. You and your team of caregivers are partners in maximizing your health. HANDOFF REPORT On this unit, the nursing staff gives a handoff report at your bedside or quietly just outside the door to your room at the beginning and end of each shift. The report time is a chance for you to ask questions about your possible home care needs and educational needs. Your spouse or any other family member may also be present, with your permission. If you do not want your family to receive this information, we will ask them to step out of the room for a few minutes. This can give family members a chance to take a quick break. During a shift, the staff will also check on your comfort level, your IV fluids and any other equipment you are using. If you have questions about this process, please ask the unit nurse manager or your nurse. We look forward to including you as our healthcare partner.

5 Patient Safety We are committed to patient safety. You can help us meet and exceed the following important patient safety goals by taking an active role in your care. ACCURATE PATIENT IDENTIFICATION At least two patient identifiers are used when we provide any care, tests, treatment or medication: your name and account number. Before procedures, an official time-out is taken to confirm your identification, the correct procedure and correct site on your body. MEDICATION SAFETY There are high alert medications that may be required for your condition while you are here. We have taken active steps to safeguard patients against medication errors. Your patient bracelet has a barcode that tells your nurse about what medications are safe for you. The system helps us give you the right medication, in the right dose, in the right way at the right time. RUSH OAK PARK HOSPITAL PATIENT HANDBOOK & VISITOR INFORMATION 5

6 REDUCED RISK OF INFECTIONS CLEAN HANDS Cleaning hands with soap and water (or waterless hand-cleaning products) is the single most important thing we can do to prevent the spread of infections. It s okay to ask healthcare workers to clean their hands before they care for you: Before and after caring for or touching you. Before eating. Before and after preparing meals. After using the bathroom. After using a tissue when coughing, sneezing or blowing your nose. STANDARD PRECAUTIONS Healthcare workers may need to wear gloves, gowns, masks or goggles during certain procedures on any patient when there may be contact with blood or bodily fluids. COUGHING AND SNEEZING Cover your mouth and nose with a clean tissue if you are coughing or sneezing. Clean your hands. This will help to stop the spread of certain illnesses like the flu and colds. ISOLATION Some patients may require isolation during their stay to prevent the spread of certain germs that may possibly harm other patients or healthcare workers: This usually involves a private room and some type of protective equipment such as gowns, gloves or masks to be worn by caregivers and visitors. Isolation may be for contact (germs spread by surfaces, hands, equipment). Droplet or airborne (certain lung infections spread through the air). Please follow your nurse s instructions if you are in isolation. VISITORS To protect yourself, your family, other patients and healthcare workers, visitors are expected to follow our isolation policies. This includes following the nurse s instructions of the nurse caring for you while you are in isolation. REDUCED RISK OF FALLS Upon admission, you are assessed for your risk of falling and reassessed throughout your stay. During your stay, your illness and/or medications may put you at greater risk for falls. Please follow these steps to help reduce the risk of falling while you are in the hospital: Be sure to tell your nurse or physician about any recent falls. Call for assistance using your call light before attempting to get out of bed. Follow directions given to you about using a walker or cane. Be aware of IV lines, catheter tubes and other treatment devices that could trip you. Visitors should leave the telephone and call light within your reach before leaving. Please use your call light to notify staff of a spill or other hazard.

7 EFFECTIVE COMMUNICATION Speak up. Insist on good communication regarding your care, including medications, tests and treatments. Your caregivers are trained to communicate carefully and accurately with each other regarding your care. Ask questions and insist on being well informed. Insist on being part of the decision-making process. YOUR SAFETY CHECKLIST Ask your caregivers if they have washed their hands prior to providing any of your care. Remind caregivers to confirm your identification before medications or initiating treatment. Speak up if it appears the caregiver has you confused with someone else. Ask the names, actions and side effects of medications prior to taking them. Ask questions about your care plan, including discharge instructions. Remind caregivers to mark the site of a procedure. Ask caregivers to explain why a test or treatment may be needed. Request assistance when getting out of bed. Plan ahead for pain medications or restroom assistance. Speak up if a situation feels unsafe or seems out of the ordinary. RUSH OAK PARK HOSPITAL PATIENT HANDBOOK & VISITOR INFORMATION 7

8 Pain Management We want your stay here to be as comfortable as possible. Some procedures, conditions and treatments are uncomfortable. We would like you to work with our staff to decrease your discomfort as much as possible. Do not be afraid to ask for pain medications if you need them. Please try to ask for pain medication before the pain becomes severe or before an uncomfortable procedure is performed, such as a dressing change or therapy session. REMEMBER 1. Your comfort is a priority and controlling your pain is important. Please let us know if you are having pain. 2. Everyone feels pain differently. Rate your pain on a scale of zero to 10, zero being No Pain and 10 being Severe Pain. 3. Set a comfort goal. Using the scale, we want to know at what number you would want something done to relieve your pain. 4. Ask for pain medication BEFORE the pain gets worse. Remember, do not wait for someone to ask you if you need pain medication. 5. Pain medication is not the only thing that can relieve your pain. Some things that may help you feel comfortable are repositioning, walking, relaxation, abdominal breathing, prayer and distractions. Please ask the staff for help. 6. If you have questions about pain, please ask your nurse or physician.

9 Rapid Response Team RUSH OAK PARK HOSPITAL RAPID RESPONSE TEAM We have a team of physicians and nurses who are trained to rapidly respond at the bedside should the patient get much sicker. The purpose of the Rapid Response Team is to help before there is a medical emergency. SIGNS THAT THE PATIENT S CONDITION IS CHANGING: Changes in the heart or respiratory (breathing) rate. A considerable drop in blood pressure. Significant changes in urinary output. Confusion or other mental status changes. When something just does not look or seem right with the patient. HOW FAMILY MEMBERS CAN HELP: Ask the nurse to call the Rapid Response Team when there are signs the patient is getting sicker. Call the Rapid Response Team at extension Tell the operator you would like to call a Rapid Response. Clearly state the patient room and bed number. RUSH OAK PARK HOSPITAL PATIENT HANDBOOK & VISITOR INFORMATION 9

10 In Your Room MEAL SERVICE What and how much you eat is an important part of your well-being and of the healing process. While you are in the hospital, your diet is prepared for you according to your condition. We pay close attention to what you eat. Please tell your nurse if: There is any reason you are unable to eat a meal or snack. You are eating food that your family brings in as treats. Please do not eat food from anyone else s tray and do not allow anyone to eat food from your tray. In-patient meal times: refer to Unit-Specific Information, page 15. In-room meals for visitors may be ordered under special circumstances. Discuss with your nurse or dietary clerk. Call ext to order visitor meal service. Your guest pays a nominal charge to the cafeteria for a guest tray.

11 TELEPHONE SERVICE Telephone service is provided in all rooms. Your personal phone number is your room number + your bed number (either 1 or 2). For example, if you are in Room 320, bed 1, your phone number would be Intensive care unit patients incoming calls come through the nurses station at To call within the 708 area code: Dial 9 and the 7-digit number. To call outside the 708 area code: Dial 9 and 1 plus the area code, and the phone number. Local calls are free within the Chicago metro area. This includes area codes 312, 708, 847, 630, 224, 773, 331 and portions of 815. To make a toll-free call, (such as an 800 number), dial 9 and 1 plus the 10-digit number. Other calls outside the area described above will incur a long-distance charge. To make a long-distance call, dial and follow the outside operator instructions. You may charge your call to a major credit card or phone card, or place a collect or third-party call. The TTY number for persons who are deaf or hard of hearing is: Contact your nurse if you need this service for your phone. RUSH OAK PARK HOSPITAL PATIENT HANDBOOK & VISITOR INFORMATION 11

12 Miscellaneous Services MISCELLANEOUS SERVICES Gift Shop is in the main lobby. It offers personal items, magazines, snacks, cards, jewelry, ladies accessories, toys and home accessories. To arrange for delivery to your room, call ext The Gift Shop is open Monday through Friday, 9:00 a.m. to 8:00 p.m. and Saturday and Sunday, 10:00 a.m. to 5:00 p.m. You may wish to keep sufficient money to purchase these conveniences. Mail is delivered daily to patient rooms. Mail received after discharge will be forwarded to your home. Outgoing mail may be given to a nurse or volunteer. Language interpreters are available. Please contact your nurse.

13 Spiritual Care The Spiritual Care Department ensures the dignity and worth of every person who enters our care regardless of religious affiliation. A chaplain is on the premises and available Monday through Saturday, 9:00 a.m. to 5:00 p.m. We also have a team of volunteer Eucharistic ministers who visit upon request and a chaplain on call for emergencies 24 hours a day, seven days a week. We welcome and encourage patients and families to invite their own spiritual care leader to visit. We offer a full spectrum of Spiritual Care services designed to meet your needs: 24-hour Chapel, second floor, east. Emotional spiritual support. Help with making difficult decisions. Saturday afternoon Catholic Mass. Sacramental ministry. Advance care planning and document completion (advance directive; healthcare power of attorney). To arrange for Spiritual Care Department services, call or dial 0 from inside the hospital and ask for the chaplain on call. RUSH OAK PARK HOSPITAL PATIENT HANDBOOK & VISITOR INFORMATION 13

14 Unit-Specific Information We encourage family and visitors to participate in the patient s healthcare. General information for family members and visitors is included in Visitor Information on page 25. General services provided by the hospital to all patients are outlined on pages VISITING HOURS We welcome family members and visitors at all times and encourage their participation in your care. Certain times are busier than others due to weekday therapy schedules; however, we encourage your family members to learn about your therapy so at-home therapy can be more successful. Please work with staff to coordinate visits during these times, as well as to allow enough quiet time for rest.

15 INTENSIVE CARE UNIT (5 WEST) Nurses Station: ext Meal Times: Breakfast, 8:05 a.m. Lunch, 11:20 a.m. Dinner, 5:15 p.m. Communication: We ask that ICU patients designate a family spokesperson. The hospital will communicate exclusively with this person who can relay information to the rest of the family. TELEMETRY UNIT (5 WEST) Nurses Station: ext Meal Times: Breakfast, 7:50 a.m. Lunch, 12:00 p.m. Dinner, 5:10 p.m. MEDICAL/SURGICAL UNIT (6 WEST) Nurses Station: ext Meal Times: Breakfast, 7:50 a.m. Lunch, 12:00 p.m. Dinner, 5:05 p.m. MEDICAL/SURGICAL UNIT (3 CENTER) Nurses Station: ext Meal Times: Breakfast, 8:05 a.m. Lunch, 11:20 a.m. Dinner, 4:35 p.m. SKILLED CARE UNIT (4 WEST) Nurses Station: ext Meal Times: Breakfast, 7:20 a.m. Lunch, 11:50 a.m. Dinner, 5:20 p.m. RUSH OAK PARK HOSPITAL PATIENT HANDBOOK & VISITOR INFORMATION 15

16 Going Home Your discharge plans begin at admission and will be discussed on an ongoing basis. Your physician, insurance carrier and your medical need for hospitalization all contribute to the discharge decision. As you discuss the discharge plan with your caregivers, please speak up and ask all the questions you need to about care and safety at home, medications, physician appointments and following your written instructions. Once your discharge has been determined, clinical case managers can assist you in making the transition from hospital to home or your next level of care. A case manager can provide information on referrals for home healthcare, hospice care or counseling programs. To speak to a case manager, call ext After your physician writes a discharge order, your nurse will prepare your discharge instructions, including medication review. Please allow time for this to be completed prior to your discharge. Upon discharge, a member of our staff will assist you to the main lobby and your escort s waiting car.

17 If your insurance carrier declines coverage of your hospital stay, your case manager will facilitate a discussion with you and your physician. You may speak to a financial counselor Monday through Friday, 7:00 a.m. to 4:00 p.m. Dial ext from your bedside phone or call from outside the hospital. Shortly after discharge, you will receive a questionnaire from the Press Ganey company. Please give us your honest impressions about your stay and return the self-addressed, postage-paid envelope. If you are not completely satisfied, please let us know about it while you are in the hospital. A REMINDER ABOUT REDUCING THE RISK OF FALLS AT HOME Being at home will help you get well faster, but please remember that you may be unsteady on your feet for awhile. Please follow the steps below to avoid a fall or injury: Follow directions given to you about the safest way to get around at home (use of walker, getting up slowly, etc.). Remove throw rugs or be sure they are secured. Have items you need the most nearby while you are recovering. Do not hurry to answer the door or telephone. Be aware of excited pets that may jump on you or become a tripping hazard. Wear slippers or shoes that fit well and have non-slip soles. RUSH OAK PARK HOSPITAL PATIENT HANDBOOK & VISITOR INFORMATION 17

18 You Could Be At Risk for Diabetes Take The Test. Know Your Score. Answer these quick questions, add the number of points listed. How old are you? Less than 40 years (0 points) (1 point) (2 points) 60 years or older (3 points) Are you a man or a woman? Man (1 point) Woman (0 points) If you are a woman, have you ever been diagnosed with gestational diabetes? Yes (1 point) No (0 points) Do you have a mother, father, sister or brother with diabetes? Yes (1 point) No (0 points) Have you ever been diagnosed with high blood pressure? Yes (1 point) No (0 points) Are you physically active? Yes (1 point) No (0 points) What is your weight category? See chart at right. TOTAL American Diabetes Association. (2018, January). Standards of medical care in diabetes Diabetes Care, 41(suppl 1), S13-S127. doi: /dc18-sint01

19 If you scored 5 or higher: You are at increased risk for having type 2 diabetes. However, only your doctor can tell for sure if you do have type 2 diabetes or prediabetes, a condition in which blood glucose levels are higher than normal but not yet high enough to be diagnosed as diabetes. Talk to your doctor to see if additional testing is needed. Type 2 diabetes is more common in African Americans, Hispanics/Latinos, Native Americans, Asian Americans and Native Hawaiians and Pacific Islanders. Higher body weight increases diabetes risk for everyone. Asian Americans are at increased diabetes risk at lower body weight than the rest of the general public (about 15 pounds lower). The good news is you can manage your risk for type 2 diabetes. Small steps make a big difference in helping you live a longer, healthier life. Height Weight (lbs.) point 2 points 3 points If you weigh less than the amount in the left column: 0 points Adapted from Bang et al., Ann Intern Med 151: , 2009 Original algorithm was validated without gestational diabetes as part of the model. You may also contact the Rush Oak Park Hospital Center for Diabetes and Endocrine Care or visit roph.org for more information. RUSH OAK PARK HOSPITAL PATIENT HANDBOOK & VISITOR INFORMATION 19

20 Inpatient Diabetes Certification Rush Oak Park Hospital is certified by The Joint Commission for Inpatient Diabetes Management. In 2007, we became the second hospital in the country and the first in Illinois to earn the Joint Commission s Gold Seal of Approval ṬM We are committed to providing our patients with the best diabetes care possible. As part of our program to identify and appropriately care for patients with diabetes, every patient will have a capillary blood glucose test on admission. For this test, we take a tiny sample of blood from your finger to measure the amount of glucose. We may continue to test your capillary blood glucose levels depending on the result of the first test. In addition, we may request a blood draw for a test called hemoglobin A1c. This test helps your healthcare team identify if you may be having difficulty managing your blood glucose levels over the past three months. If you have any questions about our Inpatient Diabetes program, please do not hesitate to ask your physician or nurse. If you would like additional information about diabetes, you can contact our Outpatient Center for Diabetes and Endocrine Care at , call the U.S. National Diabetes Education Program at TTY or visit YourDiabetesInfo.org or visit the American Diabetes Association at diabetes.org

21 PAGE 21 Patient Rights and Responsibilities The collaborative nature of healthcare requires that patients and their families/surrogates participate in their care. The effectiveness of care and a patient s satisfaction with the course of treatment depends in part on the patient fulfilling certain responsibilities. COMMUNICATION Patients are responsible for providing information about past illnesses, hospitalizations, medications and other matters related to their health status. To participate effectively in decision making, patients must be encouraged to take responsibility for requesting additional information and or clarification when they do not fully understand information and instructions. Patients are also responsible for ensuring that the healthcare institution has a copy of their written advance directive if they have one. If the patient is 18 or older and mentally competent, he/she has the right to make decisions about their medical care. Advanced directives are legal forms that describe to your physicians and your family what kinds of treatments you want in case you become unable to make medical decisions for yourself. There are two kinds of advance directives: A Living Will lets you state your wishes about medical care, or choose another person(s) to make medical decisions for you if you lose the ability to do so. A Healthcare Power of Attorney lets you name a person to make healthcare decisions for you if you become unable to decide for yourself. RUSH OAK PARK HOSPITAL PATIENT HANDBOOK & VISITOR INFORMATION 21

22 PATIENT RIGHTS As a consumer, you have important patient rights to ensure that you receive the healthcare you deserve. Rush Oak Park Hospital respects patient rights without regard to race, color, sexual orientation, gender identity and/or expression, religion, national origin, ancestry, age, marital or parental status, disability, veteran s status, source of payment or any other category protected by federal or state law or country or city ordinance. These rights also apply to any person who may have the legal responsibility to make decisions regarding medical care on the patient s behalf. Patient rights and responsibilities are posted in public areas within the Hospital and clinic locations. A patient has the right to: 1. Participate in the development and implementation of his/her plan of care. 2. Have a family member or representative of his/her choice and his/her personal physician notified upon his/her admission to Rush Oak Park Hospital. 3. Make informed decisions regarding his/her care. This includes being informed of his/her health status, being involved in care planning and treatment including pain management, and being able to request or refuse treatment. If he/she is unable, for whatever reason to act on his/her own behalf, a representative may act for the patient. 4. Formulate advance directives concerning his/her healthcare with which the Hospital will comply. 5. Privacy rights established under the Health Insurance Portability and Accountability Act (HIPAA). These rights are outlined in the Notice of Privacy Practices (NPP), which is provided to each new patient at Rush Oak Park Hospital. 6. Receive care in a safe setting. 7. Be free from all forms of abuse and harassment. 8. Be free from any form of restraints that are not medically necessary. A restraint can be used only when needed to improve a patient s well-being and when less restrictive alternatives have been determined to be ineffective. 9. Be free from seclusion and restraints which are used as a means of coercion, discipline, convenience or retaliation. Seclusion or a restraint can be used only when needed to ensure a patient s physical safety and when less restrictive alternatives have been determined to be ineffective.

23 10. File a grievance with Rush Oak Park Hospital. This may be done orally or in writing. Listed below are the categories of complaints and the procedures for resolving them: a. Complaints Concerning Denial of Patient Rights and/or Quality of Care Issues Resulting in Harm or Physical Injury: If a patient feels that he/she has been denied any of the rights listed above and/or he/she believes he/she has suffered harm or physical injury as a result of his/her care here at Rush Oak Park Hospital, then the patient should contact the hospital s Office of Risk Management at The Office of Risk Management shall promptly investigate the complaint. If the patient remains dissatisfied with the resolution of a case involving harm or physical injury, he/she may elect to submit the matter to the Rush Oak Park Hospital Mediation Program. If the patient is dissatisfied with the resolution of a complaint involving the denial of patient rights, he/she may contact Illinois State agencies directly. Information concerning the Rush Oak Park Hospital Mediation Program and/or the phone numbers and addresses of the appropriate state agencies are also available through the Office of Risk Management b. Other Complaints: Some patient complaints may not involve the denial of patient rights, or harm or physical injury, but they are still important to the hospital. All complaints will receive attention and consideration. Many questions are best addressed by personnel on nursing units. Patients should contact their nurse if they have a question in which their room is cleaned, their preferences concerning food and beverages or anything else that bothers them about their stay here. Or, if they prefer, they can contact the Office of Risk Management at c. Patient Concerns About Non-Coverage or Premature Discharge: In the event that pre-admission screening determines that admission criteria are not met prior to admission, or coverage for services is not approved, the patient will be issued a Notice of Non-Coverage. This notice will be issued before admission or within two (2) days of admission and must state specific reasons why the hospital believes the requested services are not covered. The patient may elect to assume personal responsibility for the payment of the services or refuse the services. In the event that the medical necessity for admission or continued stay coverage does not exist, the patient may be issued a Notice of Non-Coverage. This notice must be given to the patient on the earliest date that it is determined that services will not be covered or prior to the date that care changes from being covered to being non-covered during a continued stay or course of care. If the patient is dissatisfied with the resolution, he/she may contact the Medical Center s Office of Utilization Management at Special Note: If, for whatever reason, a patient, is unable to understand the rights extended to him/her, it will be expected that healthcare providers shall provide whatever assistance is reasonably necessary to assist the patient in understanding the above-noted rights. This assistance may include, but not be limited to, the use of assistive devices for the hearing and seeing impaired or the use of interpreters for patients not proficient in English. RUSH OAK PARK HOSPITAL PATIENT HANDBOOK & VISITOR INFORMATION 23

24 Patient Visitation Rights Visitor Information PATIENT VISITATION RIGHTS Each patient (or representative, where appropriate) at Rush Oak Park Hospital, subject to his or her consent, has the right to receive the visitors he or she designates, including, but not limited to, a spouse, domestic partner (including same-sex domestic partner), family member or a friend. The patient may withdraw or deny such consent at any time. We will not restrict, limit or otherwise deny visitation privileges on the basis or race, color, national origin, religion, sexual orientation, gender identity or disability. We will ensure that all visitors designated by the patient (or representative, where appropriate) enjoy visitation privileges that are no more restrictive than those that immediate family members enjoy. A patient may designate a Support Person, broadly defined as a family member, friend or other individual who supports the patient during his or her hospital stay and may exercise the patient s visitation rights on the patient s behalf. In some circumstances, we may employ a visitation restriction when it is necessary to provide safe care for the patient, when visitation would interfere with the patient care or the care of others and/or when it is considered clinically appropriate.

25 VISITOR INFORMATION We encourage family participation at the patient s bedside. Your participation in your loved one s therapies, general care and emotional and spiritual well-being are very important to the recovery process. When you visit, please limit the number of visitors to two at a time. Avoid visiting if you are coughing, sneezing or have a fever. If this is unavoidable, please use the masks and hand sanitizer provided on the first floor at Elevator A or in Patient Registration on the ground floor. The main entrance to the hospital is open from 8:00 a.m. to 8:00 p.m. If you have additional visiting preferences, please discuss with your nurse. Children under age 12 must be accompanied by an adult at all times. Twenty-four hour access to the hospital is available through the Emergency Department. CAFETERIA IS LOCATED ON THE SECOND FLOOR, WEST. HOURS ARE AS FOLLOWS: Monday Friday 6:30 a.m. to 6:00 p.m. Saturday 6:30 a.m. to 2:00 p.m. Sunday Closed Breakfast 7:00 to 10:00 a.m. Lunch 11:00 a.m. to 1:30 p.m. Beverages, Snacks, Sandwiches and Salads 6:30 a.m. to 6:00 p.m. Dinner 4:00 to 6:00 p.m. Vending machines are available 24 hours a day adjacent to the cafeteria. RUSH OAK PARK HOSPITAL PATIENT HANDBOOK & VISITOR INFORMATION 25

26 Location Speak Up Mission, Vision and Values LOCATION 520 S. Maple Avenue, Oak Park, IL We are near the southeast corner of Harlem Avenue and Madison Street, three blocks north of the Eisenhower Expressway, Harlem Avenue exit. Please refer to the map on the back cover of this book. DRIVING DIRECTIONS From downtown Chicago: Take the Eisenhower Expressway (I-290) west. Exit at Harlem Avenue. Go north (right) two blocks to Monroe. Turn east (right) to Maple Avenue. Follow the signage to free garage parking or complimentary valet service. From western suburbs: Take the Eisenhower Expressway (I-290) east. Exit at Harlem Avenue. Go north (left) two blocks to Monroe. Turn east (right) to Maple Avenue. Follow the signage to free garage parking or complimentary valet service. TRANSPORTATION Train: Between the CTA Blue Line and Green Line, Harlem Avenue exits. Bus: For the most up-to-date information, call the RTA information line at (all area codes) or visit the RTA web site at tripsweb.rtachicago.com. Taxi: A direct phone line to taxi service is available at the Information Desk in the main lobby. Free Parking: Available in surface lots on Maple Avenue (west and south of the hospital). Security personnel will escort visitors to their cars upon request and can assist with car trouble. Free Valet Parking: Available at the Maple and Monroe entrance. (Registration and Admitting), Monday through Friday from 7:00 a.m. to 5:00 p.m.

27 SPEAK UP Rush Oak Park Hospital is accredited by The Joint Commission, which provides unscheduled inspections to determine whether we are in compliance with standards that they set for quality, patient safety and the safety of the environment. As a condition of our accreditation, we want to advise you that you may contact The Joint Commission or other hospital regulatory agencies to express your concerns. The following provides information about the ways in which you can contact regulatory agencies: The Joint Commission Division of Accreditation Operations Office of Quality Monitoring One Renaissance Boulevard Oakbrook Terrace, IL phone fax to: complaint@jointcommission.org Illinois Department of Public Health: The Centers for Medicare and Medicaid Services: RUSH OAK PARK HOSPITAL PATIENT HANDBOOK & VISITOR INFORMATION 27

28 N HARLEM AVE. MADISON P MAPLE AVE. ENTRANCE I H E WISCONSIN AVE. P 520 S. MAPLE AVE. OAK PARK, IL Located in the heart of Oak Park and just 20 minutes from downtown Chicago, Rush Oak Park Hospital is easily accessible by a number of train and bus routes, as well as by car. MONROE JACKSON BLVD. V A R P P EISENHOWER EXPRESSWAY I-290 KEY H Main Hospital E Emergency A Admitting/Registration I Information Desk R Rush Medical Office Bldg. V Valet free P Parking free Entrance DRIVING DIRECTIONS From downtown Chicago: Take the Eisenhower Expressway (I-290) west. Exit at Harlem Avenue. Go north (right) two blocks to Monroe. Turn east (right) to Maple Avenue. Follow the signage to free garage parking or complimentary valet service. From western suburbs: Take the Eisenhower Expressway (I-290) east. Exit at Harlem Avenue. Go north (left) two blocks to Monroe. Turn east (right) to Maple Avenue. Follow the signage to free garage parking or complimentary valet service. follow us on: 520 S. Maple Ave. Oak Park, IL roph.org Rush is an academic health system comprising Rush University Medical Center, Rush Copley Medical Center and Rush Oak Park Hospital. 18-ROPH-5525-ROPH