Hospital Brand Equity
|
|
- Branden Shields
- 5 years ago
- Views:
Transcription
1 Hospital Brand Equity A Peer Review by: Data
2 Table of Contents Executive Summary 1 Demographics 2 Top Hospital Organizations 3 Hospital Brand Recognition 7 Hospital Brand Reputation 8 Section II 9 Mayo Clinic Breakouts 10 Celeveland Clinic Breakouts 12 Kaiser Permanente Breakouts 14 Geisinger Breakouts 16 Intermountain Healthcare Breakouts 18 Conclusion 20
3 Executive Summary Reaction Data usually helps our customers understand where they stack-up within the Healthcare Industry by researching their brand recognition, as well as brand reputation. From time to time we also launch brand equity research on our own. Brand equity takes a different spin on traditional brand recognition and reputation research by conducting it among hospital leadership peers rather than the normal audience of a company's customers. Near the end of 2016, we organized a study to determine brand equity among the top hospital systems throughout the US. Because of such a successful response, and continued interest from the market, we decided to do follow-up initiative to determine current brand equity. This report will focus on 2017 findings but also compare the two studies for key trends. The research was conducted among hospital leadership across the country. We began the initiative with questions regarding recognition and reputation for the top hospital systems from our 2016 study, "How familiar are you with this hospital organization," and "how favorable is your opinion of them?" Then we dive deeper with broader questions about which hospital organizations comes to mind as a model of innovation, thought leadership, and providing quality care at a sustainable cost?" Although the respondents could choose any hospital organization they wanted to, only 17 of the 285 hospital leaders choose their own organizations, which reveals how well the top 5 contenders in the healthcare industry perform in brand equity. Their advancements in innovation, thought leadership, and care quality keep them top of mind Top Hospital Organizations Kaiser Permanente Mayo Clinic Cleveland Clinic Intermountain Healthcare Geisinger Health Ochsner Virginia Mason HCA UPMC 3.8% 3.3% 2.3% 6.1% 10.3% 9.9% 17.4% 22.5% 23.5% 1.
4 Demographics 2017 CNO 1.4% Head of Operations 8.7% Chief Medical Officer 10% CEO 35.3% 285 Head of Marketing 11.1% Head of Patient Quality 15. Other Industry Leaders 18% This brand equity study gathers research from a peer perspective, rather than the traditional brand recognition methodology which is conducted among a brand's customers and target market. We asked a wide variety of hospital leaders about which provider organization they thought embodied innovation, thought leadership, and quality of care at a sustainable cost. In addition, we wanted to take a focused look at those hospitals that continually showed up as top health systems. We asked respondents how well they knew the respective hospitals, and how favorable their opinion was of them. 2.
5 Top Hospital Organizations Comprised of the following categories Innovation Thought Leadership Quality Care at a Sustainable Cost Kaiser Permanente 23.5% Kaiser Permanente 20. Mayo Clinic 22.5% Mayo Clinic 1 Cleveland Clinic 17.4% Cleveland Clinic 14.8% Intermountain Healthcare 10.3% Geisinger Health 11.3% Geisinger Health 9.9% Intermountain Healthcare 11% Ochsner 6.1% HCA 5.8% Virginia Mason 3.8% Medica 3.5% HCA 3.3% Catholic Health Initiatives 2.9% UPMC 2.3% Advocate 2% These numbers reflect the combined percentages of three categories; innovation, thought leadership, and quality care at a sustainable cost. Even with the questions being open text format, results from both 2016 and 2017 show the same top five organizations were written in each time. Each of the top five are in similar order each year, with the exception being Geisinger and Intermountain switching spots. HCA is the other notalbe organization to show up in both reports while dropping a couple spots. 3.
6 Most Innovative What healthcare system comes to mind as a model for innovation? Mayo Kaiser Cleveland Geisinger Intermountain Johns Ochsner Clinic Permanente Clinic Health Healthcare Hopkins Again, it s important to remember that the data show in these next few graphs come from an open text questions. We did not prompt participants to respond in any particular way. We can t say exactly what would make respondents view a particular organization as being innovative, for example, but typically means the hospital is leading out in the industry by adopting new clinical or operational strategies and/or tactics. They are typically early adopters of new technology, and aren t afraid to take calculated risks. 4.
7 Highest Quality of Care at a Sustainable Cost What healthcare system comes to mind as a model for delivering high quality at sustainable costs? Kaiser Mayo Cleveland Geisninger HCA Intermountain Ochsner Catholic Health Permanente Clinic Clinic Health Healthcare Initiatives When it comes to controlling costs while maintaining a high-level of patient care, Kaiser Permanente is the runaway winner according to its peers. The delta between Kaiser and its peer group is significant enough to warrant additional, in-depth, research in an attempt to uncover the underlying reasons (besides the obvious managed care answer). 5.
8 Top Thought Leaders What healthcare system comes to mind as a thought leader on topics related to healthcare transformation? Mayo Clinic Cleveland Clinic Kaiser Permanente Intermountain Healthcare Geisinger Health HCA Ochsner Thought leadership is the most competitive area of the three main categories, however, we still see the five top hospital organizations showing up: Mayo, Cleveland, Kaiser, Intermountain, and Geisinger. Thought leaders oftentimes are the ones that plow ahead through unchartered waters when they see an opportunity. This type of leadership takes courage. A perfect example of this is the recent announcement that Intermountain Healthcare will be teaming up with other significant health systems to start their own non-profit generic * drug company. Shameless plug - look forward to research from us on this topic in the next few weeks. *scheduled to publish March 26,
9 Hospital Brand Recognition How familiar are you with the following hospital organizations? % 40% 21% 9% 53% 49% 48% 37% 33% 40% 29% 47% 48% 44% 24% 20% 43% 39% 42% 30% 30% 1% 12% 3% 12% 3% 2 31% 4% 8% 3% 7% 2% 18% 1 20% 17% Mayo Clinic Kaiser Permanente Cleveland Clinic Geisinger Health Intermountain Healthcare Mayo Clinic Kaiser Permanente Cleveland Clinic Geisinger Health Intermountain Healthcare Brand recognition from a patient perspective is vital, but a unique understanding comes from a peer perspective. Keeping an accurate pulse on how aware the overall healthcare market is of your organization will help to expand its regional, national, or even international influence. As displayed above, Mayo Clinic has done just that. Even though Mayo has a presence in only a few states, they continually hit the mark by being a highly recognized hospital organization throughout the US...and beyond. 7.
10 Hospital Brand Reputation How favorable is your opinion of the following hospital organizations? % 54% 40% 58% 65% 5 42% 45% 52% 57% 53% 4 32% 43% 29% 39% Mayo Clinic 10% 4% 3% 3% 4% Kaiser Permanente Cleveland Clinic Geisinger Health Intermountain Healthcare Mayo Clinic 12% 9% 5% 5% Kaiser Permanente Cleveland Clinic Geisinger Health Intermountain Healthcare Perhaps even more important than brand recognition is brand reputation. Of those who know who you are, what do they think of you? Fortunately for these hospital organizations, their unfavorable reputation rate is quite low. Though it is interesting that all five organizations had an increased percentage of unfavorable voters (with the exception being Intermountain Healthcare who saw a significant increase in votes from its peers). Is this a new trend, or just random chance? Our next report on this topic will provide enhanced clarity to these questions. 8.
11 Section II - Hospital Breakouts Section II will cover the breakouts of each of the top five hospitals. The graphs will show both their recognition and reputation scores broken out by the various titles that participated. There is also a second graph on each page that will show you how this year s respondents stack up against last year s results. Mayo Clinic As you may have seen by the earlier recognition graphs, Mayo Clinic is the most well-known hospital organization in the country. In 2016 there was not a single respondent who answered and in 2017 only one or two gave that response. There really isn t much else to say, they are the most well-known, and favorably viewed hospital in the US. Kaiser Permanente Kaiser stayed fairly consistent (exactly consistent when dealing with reputation 16 vs 17) in most of its categories. While both years show Kaiser as having the highest unfavorable rate, they also were first by a large margin when asked who comes to mind as an organization that delivers high quality at a sustainable cost. They also took second and third place in innovation and thought leadership (respectively). Cleveland Clinic The Cleveland Clinic is like that quiet sibling you had that just always seemed to be doing good things. They are a steady force for good among hospital organizations in this country. They are well known, favorably viewed, and consistently in the top two or three in all categories - innovation, thought leadership, and high-quality care at sustainable costs. Geisinger Health Definitely not as big and well known as the previous organizations, but Geisinger is still considered a top hospital in the United States. They receive about the same rating when dealing with favorability, and usually end up in the fourth or fifth position in leader breakouts. Intermountain Healthcare Had we conducted our study just a few weeks later, Intermountain s familiarity numbers would likely look a lot di erent, given their recent landmark announcement to start their own drug company. Even though Intermountain Healthcare is more regionally focused than most of its peer group, they seem to punch above their weight, and have firmly established their spot among elite provider organizations. 9.
12 Mayo Clinic - Brand Recognition How familiar are you with Mayo Clinic? Brand Recognition Trended 42% 43% 52% 53% 41% 60 53% 50 47% 48% 54% 48% 32% 47% 40 43% % 1% 4% 1 20 CEO Other Industry Leaders Head of Patient Quality Head of Marketing Chief Medical Officer Head of Operations CNO % 0% % 2017 As you may have seen by the earlier recognition graphs, Mayo Clinic is the most well-known hospital organization in the country. In 2016 there was not a single respondent who answered and in 2017 only one or two could give that answer. Simply put, they are the most well-known healthcare provider organization in the US. 10.
13 Mayo Clinic - Brand Reputation How favorable is your opinion of Mayo Clinic? Brand Reputation Trended 65% 58% 69% 48% 72% 64% 70 65% 64% % 33% 3 27% 22% 11% 2% 4% 4% CEO Other Industry Leaders Head of Patient Quality Head of Marketing Chief Medical Officer Head of Operations CNO % 29% 4% While being the most well-known hospital organization, they also have a great favorability perception among their peers. Even though their very favorable score dropped a touch, they had a spike in somewhat favorable and a material reduction in unfavorable mentions. Overall, from 2016 to 2017, Mayo Clinic increased in net favorability amongst its peers. 11.
14 Kaiser Permanente - Brand Recognition How familiar are you with Kaiser? Name Recognition Trended 40% 30% 30% 42% 35% % 48% 54% 34% 52% 40% 53% 47% 40 39% 37% 5% 2% CEO 24% 3% Other Industry Leaders 19% Head of Patient Quality 15% 15% Head of Marketing 5% Chief Medical Officer 12% Head of Operations CNO % 3% % 3% 2017 The increase of heard of them but not very familiar and somewhat familiar respondents might be enough to give Kaiser a net increase in recognition, but you still wonder what happened with the drop in those who are very familiar. It could mean a lack in marketing focus from the organization, or simply that those who responded this year fit a different demographic. Either way, we will continue to watch this trend and see what changes this coming year. 12.
15 Kaiser Permanente - Brand Recognition How favorable is your opinion of Kaiser? Brand Reputation Trended 48% 41% 3 18% 59% 25% 75% 67% % 45% 45% 57% 57% 40 24% 25% 14% 7% 5% 7% 8% CEO Other Industry Leaders Head of Patient Quality Head of Marketing Chief Medical Officer Head of Operations CNO % 10% Kaiser stayed fairly consistent (exactly consistent when dealing with reputation 16 vs 17) in most of its categories. While both years show Kaiser as having the highest unfavorable rate, they also were first by a large margin when asked who comes to mind as an organization that delivers high quality at a sustainable cost. They also took second and third place in innovation and thought leadership (respectively). 13.
16 Cleveland Clinic - Brand Recognition How familiar are you with Cleveland Clinic? Name Recognition Trended 34% 33% 37% 53% 53% 75% 60 34% 52% 42% 42% 35% % 42% 44% 40% 9% 3% 31% 7% 7% 1 5% 5% 25% CEO Other Industry Leaders Head of Patient Quality Head of Marketing Chief Medical Officer Head of Operations CNO % 2% % 3% 2017 The Cleveland Clinic is like that less rambunctious sibling you had that just always seemed to be doing almost everything right. They are a steady force for good among hospital organizations in this country. Despite their slight decrease in very favorable" recognition, they always appear to be a well-known and trusted healthcare provider organization. 14.
17 Cleveland Clinic - Brand Reputation How favorable is your opinion of Cleveland Clinic? Brand Reputation Trended 49% 57% 64% 40% 65% 71% 75% % 50 47% 43% 3 53% 29% 29% 25% % 43% 4% 7% 20 CEO Other Industry Leaders Head of Patient Quality Head of Marketing Chief Medical Officer Head of Operations CNO % Along with being well-known and favorably viewed, they are consistently in the top two or three when it comes to innovation, thought leadership, and delivering high-quality care at sustainable costs. 15.
18 Geisinger Health- Brand Recognition How familiar are you with Geisinger? Name Recognition Trended 23% 17% 19% 5% 35% 2 41% 60 33% 28% 22% 21% % 24% 31% 32% 23% 40% 12% 33% 24% 24% 21% 21% CEO Other Industry Leaders Head of Patient Quality Head of Marketing Chief Medical Officer Head of Operations CNO % 30% 18% % 21% % Geisinger, while not being as big or as well known as the previous organizations highlighted in this research, is still considered a top hospital in the United States. The material decrease in peer awareness is something to be noted. 16.
19 Geisinger Health - Brand Reputation How favorable is your opinion of Geisinger? Brand Reputation Trended 41% 4 64% 100% 25% 100% 60 53% 57% 58% 50 57% 54% 40 41% 39% % 3% 20 CEO Other Industry Leaders Head of Patient Quality Head of Marketing Chief Medical Officer Head of Operations CNO % 3% Being small, relatively speaking of course, doesn't mean Geisinger doesn't have respect from its peers. Only a scant 3% of its industry peers have an unfavorable opinion of it and, as such, they are to be commended. 17.
20 Intermountain Healthcare - Brand Recognition How familiar are you with Intermountain Healthcare? Name Recognition Trended 42% 49% 100% 60 48% 4 100% % 4 48% 9% 5% 100% 8% % 30% 20% 31% 20% 20 CEO Other Industry Leaders Head of Patient Quality Head of Marketing Chief Medical Officer Head of Operations CNO % % 2017 Had we conducted our research just a few weeks later, Intermountain s recognition numbers would likely look a lot different given their recent landmark announcement to lead the charge in starting a new drug company along with Ascension, Trinity, SSM, and the VA. Even though Intermountain has a more regional (and rural) focus than the other hospitals mentioned, they punch above their weight and have proven their spot among top hospital organizations. 18.
21 Intermountain Healthcare - Brand Reputation How favorable is your opinion of Intermountain Healthcare? Brand Reputation Trended 54% 4 67% 43% 80% 64% 100% 60 58% 50 45% 4 43% 40 33% 27% 30 15% 14% 20% 9% 20 CEO Other Industry Leaders Head of Patient Quality Head of Marketing Chief Medical Officer Head of Operations CNO % 5% If you look back at the overall breakouts of hospital brand reputation on page 8, Intermountain Healthcare was the only organization who increased their very favorable score. That should say something about the marketing and good-will they continue to put out as an organization. 19.
22 Conclusion The top five contenders within the healthcare industry for innovation, thought leadership and delivering quality care at a sustainable cost are Mayo Clinic, Kaiser, Cleveland Clinic, Geisinger, and Intermountain Healthcare. This specific study focused on these three categories in order to gain knowledge on how these hospital organizations score overall in brand equity throughout the US in both 2016 and 2017 from a peer perspective. In comparing the scores between the two surveys, all five of the hospital organizations show consistency in being true industry leaders. Even among such elite institutions, Mayo Clinic stands alone when it comes to peer reputation and peer recognition, as evidenced by the high volume of written-in responses from its peers in both 2016 and the groundbreaking announcement of a few key provider organizations (Intermountain, Ascension, Trinity, and SSM, with input from the VA), which are creating their own nonprofit drug company. Healthcare disruption just shifted into a higher gear. Buckle up... What healthcare system comes to mind as a model for innovation? An interesting innovation by a top health system from this report was announced while finalizing the research. Reaction Data is currently collecting critical research from healthcare provider organizations, health insurance companies, and pharmaceutical/life sciences firms to track Mayo Clinic Kaiser Permanente Cleveland Clinic Geisinger Intermountain Healthcare Johns Hopkins Ochsner 20.
23 The Full Data Set If you are a customer of Reaction Data, you can click here to login and see the complete results. If you have any questions about this report, or Reaction Data, feel free to Taylor Madsen at tmadsen@reactiondata.com Data Hospital Brand Equity 21.
Brookings short ver. 1
The Brookings Institution The Potential of Medical Science The Practice of Medicine How to Close the Gap Remarks by James J. Mongan, MD December 15, 2006 I am here this morning to talk about the pressing
More informationReport on the Results of The Asthma Awareness Survey. Conducted by. for The American Lung Association and the National Association of School Nurses
Report on the Results of The Asthma Awareness Survey Conducted by for The American Lung Association and the National Association of School Nurses Submitted September 2, 2003 Table of Contents Executive
More information2010 HOLIDAY GIVING. Research and Insights into the Most Charitable Time of the Year THIS RESEARCH INDICATES:
2010 HOLIDAY GIVING Research and Insights into the Most Charitable Time of the Year THIS RESEARCH INDICATES: 74% of US adults will give this holiday season Consumers will donate more than $48 billion in
More informationKingston Hospital Integration Perceptions of the General Public. Survey Results Final Report October 21, 2016 Prepared by HILL+KNOWLTON STRATEGIES
Kingston Hospital Integration Perceptions of the General Public Survey Results Final Report October 21, 2016 Prepared by HILL+KNOWLTON STRATEGIES HIGHLIGHTS 2 Highlights 57% of residents in the GKA are
More informationAbility to Lead Does Not Come from a Degree
Insights Report August 2017 Leadership Survey Ability to Lead Does Not Come from a Degree Stephen Swensen, MD, MMM, FACR Intermountain Healthcare Namita S. Mohta, MD NEJM Catalyst Advisor Analysis Leadership
More informationEmployee Telecommuting Study
Employee Telecommuting Study June Prepared For: Valley Metro Valley Metro Employee Telecommuting Study Page i Table of Contents Section: Page #: Executive Summary and Conclusions... iii I. Introduction...
More informationBEACHBODY CHALLENGE COACH OPPORTUNITY PRESENTATION SCRIPT (For the Beachbody Challenge Coach Opportunity Presentation PowerPoint)
BEACHBODY CHALLENGE COACH OPPORTUNITY PRESENTATION SCRIPT (For the Beachbody Challenge Coach Opportunity Presentation PowerPoint) Slide 1 Hi, my name is ( ) and I m a (rank) Coach with Beachbody. I want
More informationAdvancing Accountability for Improving HCAHPS at Ingalls
iround for Patient Experience Advancing Accountability for Improving HCAHPS at Ingalls A Case Study Webconference 2 Managing your audio Use Telephone If you select the use telephone option please dial
More information2014 Edition FUNDRAISING WITH ARTEZ INTERACTIVE WHITE PAPER FACEBOOK ARTEZ.COM FACEBOOK.COM/ARTEZINTERACTIVE
2014 Edition ARTEZ INTERACTIVE WHITE PAPER FUNDRAISING WITH FACEBOOK ARTEZ.COM FACEBOOK.COM/ARTEZINTERACTIVE FUNDRAISING ON FACEBOOK FUNDRAISING ON FACEBOOK PAGE 2 FUNDRAISING WITH FACEBOOK Artez Interactive
More informationWhere the Candidate Journey Begins
A SILKROAD Research Report Sources of Hire 2018: Where the Candidate Journey Begins Your Guide to Finding the Best Candidates PRESENTERS LILITH CHRISTIANSEN VP, ONBOARDING SOLUTIONS LILITH.CHRISTIANSEN@SILKROAD.COM
More informationThe Nurses Take on EHRs Data collected through the Research Cloud
www.reactiondata.com The Nurses Take on EHRs Data collected through the Research Cloud Executive Summary Some (mainly vendors) have questioned why we conduct research to frontline users of core HIT systems,
More informationCanadians support or somewhat support nurses providing education on antibiotic use; feel superbugs are a major problem in Canada
Canadians support or somewhat support nurses providing education on antibiotic use; feel superbugs are a major problem in Canada CNA August Survey Summary submitted by Nanos to Canadian Nurses Association,
More informationWBUR Poll Survey of 500 Registered Nurses in Massachusetts Field Dates: October 5-10, 2018
Conducted for WBUR by WBUR Poll Survey of 500 Registered Nurses in Massachusetts Field Dates: October 5-10, 2018 Which of the following best describes your main place of work as a nurse? A teaching hospital
More informationPrinted Friday, September 30, 2011 BY LUKE SHOCKMAN BLADE STAFF WRITER
Printed Friday, September 30, 2011 BY LUKE SHOCKMAN BLADE STAFF WRITER Joseph Freeze was in bad shape. Injured in a car accident in Toledo, he lay in a hospital bed at St. Vincent Mercy Medical Center,
More informationDirect Hire Agency Benchmarking Report
The 2015 Direct Hire Agency Benchmarking Report Trends and Outlook for Direct Hire Costs, Specialized Jobs, and Industry Segments The 2015 Direct Hire Agency Benchmarking Report 2 EXECUTIVE SUMMARY BountyJobs
More informationConnecting Startups to VC Funding in Canada
Technology & Life sciences Connecting Startups to VC Funding in Canada introduction While the majority of respondents have accessed early seed investment from friends, family and angel investors, many
More informationOn 4Culture s website, located at 4Culture.org, you will find our grant opportunities on our Grants and Artist Calls Page.
Welcome! This is a quick tutorial to help you set up your 4Culture application account. With an account, you ll be able to apply for most of our grants and opportunities, as well as manage your awards,
More informationCaregivingin the Labor Force:
Measuring the Impact of Caregivingin the Labor Force: EMPLOYERS PERSPECTIVE JULY 2000 Human Resource Institute Eckerd College, 4200 54th Avenue South, St. Petersburg, FL 33711 USA phone 727.864.8330 fax
More informationCITY OF GRANTS PASS SURVEY
CITY OF GRANTS PASS SURVEY by Stephen M. Johnson OCTOBER 1998 OREGON SURVEY RESEARCH LABORATORY UNIVERSITY OF OREGON EUGENE OR 97403-5245 541-346-0824 fax: 541-346-5026 Internet: OSRL@OREGON.UOREGON.EDU
More informationNEW. youth. Entrepreneur. the KAUFFMAN. NYE Intermediate Part 1: Modules 1-6. Foundation
youth NEW Entrepreneur the NYE Intermediate Part 1: Modules 1-6 g KAUFFMAN Foundation What is an entrepreneur? Can you be an entrepreneur? Roles and contributions of entrepreneurs to society The Entrepreneurial
More informationANNUAL PUBLIC EDUCATION PERCEPTIONS POLL
2017-2018 ANNUAL PUBLIC EDUCATION PERCEPTIONS POLL Taking the pulse of public opinion in Duval County JANUARY 2018 The Jacksonville Public Education Fund is pleased to present its Annual Survey of Education
More informationNational Survey on Consumers Experiences With Patient Safety and Quality Information
Summary and Chartpack The Kaiser Family Foundation/Agency for Healthcare Research and Quality/Harvard School of Public Health National Survey on Consumers Experiences With Patient Safety and Quality Information
More information16 th Annual National Report Card on Health Care
16 th Annual National Report Card on Health Care August 18, 2016 2016 National Report Card: Canadian Views on the New Health Accord July 2016 Ipsos Public Affairs 160 Bloor Street East, Suite 300 Toronto
More informationDemographic Profile of the Officer, Enlisted, and Warrant Officer Populations of the National Guard September 2008 Snapshot
Issue Paper #55 National Guard & Reserve MLDC Research Areas Definition of Diversity Legal Implications Outreach & Recruiting Leadership & Training Branching & Assignments Promotion Retention Implementation
More informationBroken Promises: A Family in Crisis
Broken Promises: A Family in Crisis This is the story of one family a chosen family of Chris, Dick and Ruth who are willing to put a human face on the healthcare crisis which is impacting thousands of
More informationNATIONAL ASSOCIATION OF SPECIALTY PHARMACY PATIENT SURVEY PROGRAM
ACTIONABLE INSIGHTS FROM THE 2016/2017 NATIONAL ASSOCIATION OF SPECIALTY PHARMACY PATIENT SURVEY PROGRAM A data analysis validates the industry's success in improving patient satisfaction and reveals new
More informationThe BountyJobs Headhunter Index:
Thought Leadership The BountyJobs Headhunter Index: A Unique Look at Trends in Third-Party Recruiting 1 Overview The use of headhunters by corporate recruiters rose sharply in the first quarter of 2011,
More informationJournal. Low Health Literacy: A Barrier to Effective Patient Care. B y A n d r e a C. S e u r e r, M D a n d H. B r u c e Vo g t, M D
Low Health Literacy: A Barrier to Effective Patient Care B y A n d r e a C. S e u r e r, M D a n d H. B r u c e Vo g t, M D Abstract Background Health literacy is defined in the U.S. Department of Health
More informationThanks for Joining Us! Service Excellence Amid Turmoil: A Look at Best-in-Class Business Customer Support in Tough Times. How to Submit Your Questions
Thanks for Joining Us! Service Excellence Amid Turmoil: A Look at Best-in-Class Business Customer Support in Tough Times National Web Conference March 30, 2010 How to Submit Your Questions Step 1: Type
More informationCommunity Health Needs Assessment: St. John Owasso
Community Health Needs Assessment: St. John Owasso IRC Section 501(r) requires healthcare organizations to assess the health needs of their communities and adopt implementation strategies to address identified
More informationspecialty pharmacy: reining in costs and improving health outcomes
specialty pharmacy: reining in costs and improving health outcomes Overview Specialty drugs are bringing great advances in health care and dramatically improving the medical outlook for employees and covered
More informationNational Science Foundation Annual Report Components
National Science Foundation Annual Report Components NSF grant PIs submit annual reports to NSF via the FastLane system at fastlane.nsf.gov. This document is a compilation of the FastLane annual reports
More informationJonathan Linkous, Chief Executive Officer, American Telemedicine Association, Washington, DC
Jonathan Linkous, Chief Executive Officer, American Telemedicine Association, Washington, DC Jonathan Linkous: So all those things I talked about I'm really interested in it now. Thank you for the opportunity.
More informationAssociation of Fundraising Professionals State of Fundraising 2005 Report
Association of Fundraising Professionals State of Fundraising 2005 Report For more information, contact Walter Sczudlo (wsczudlo@afpnet.org) Or Michael Nilsen (mnilsen@afpnet.org) Association of Fundraising
More informationNonprofit organizations use direct mail, online
The Right Fit for Events in Your Organization By Melissa S. Brown Nonprofit organizations use direct mail, online giving and special events frequently to reach new donors and advocates. From ongoing studies
More informationJust a few Housekeeping items:
1 Good morning and Thank you all for being on this call today. We recognize that switching systems is never without bumps for any of us and we appreciate your patience as we are onboarding this new system.
More informationStudent Guide to the DPA Dissertation Process
Valdosta State University Student Guide to the DPA Dissertation Process With Special Thanks to Dr. Kristi B. Godwin and Dr. Daniel Baracskay TABLE OF CONTENTS I: INTRODUCTION.. 3 Helpful Tips...4 II: DISSERTATION
More information2015 Lasting Change. Organizational Effectiveness Program. Outcomes and impact of organizational effectiveness grants one year after completion
Organizational Effectiveness Program 2015 Lasting Change Written by: Outcomes and impact of organizational effectiveness grants one year after completion Jeff Jackson Maurice Monette Scott Rosenblum June
More informationGLASSDOOR SURVIVAL GUIDE
EBOOK THE GLASSDOOR SURVIVAL GUIDE The 7 step roadmap for boosting your employer brand Whether a small start-up or an industry giant, all companies have one thing in common. We ignore Glassdoor at our
More informationFrequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ) Contents 1) The LAPA Model... 1 2) Affordability of Fundraising Services... 2 3) Campaigns... 3 4) Feasibility Study... 4 5) Finding New Donors... 4 6) Paying for Fundraising...
More informationImprovement Happens: An Interview with Deeb Salem, MD and Brian Cohen, MD
INNOVATION AND IMPROVEMENT Improvement Happens: An Interview with Deeb Salem, MD and Brian Cohen, MD Matthew J. Press, MD, MSc Departments of Public Health and Medicine, Weill Cornell Medical College,
More informationThe Joint Commission Center for Transforming Healthcare
The Joint Commiss Center for Transforming Healthcare Hand-off Communicats Targeted Soluts Tool April 2013 Teena Wilson, Center Outreach Director Klaus Nether, Master Black Belt and Project Lead Copyright,
More informationTHE STATE OF THE DIGITAL NATION
THE STATE OF THE DIGITAL NATION an myob business monitor Special Report October 2014 Love your work 2 The State of the Digital Nation an MYOB Business Monitor Special Report For a small trading country,
More informationOutpatient Experience Survey 2012
1 Version 2 Internal Use Only Outpatient Experience Survey 2012 Research conducted by Ipsos MORI on behalf of Great Ormond Street Hospital 16/11/12 Table of Contents 2 Introduction Overall findings and
More informationCONDUCTED IN PARTNERSHIP WITH THE INDIANA UNIVERSITY LILLY FAMILY SCHOOL OF PHILANTHROPY
THE 2016 U.S. TRUST STUDY OF HIGH NET WORTH PHILANTHROPY 1 CONDUCTED IN PARTNERSHIP WITH THE INDIANA UNIVERSITY LILLY FAMILY SCHOOL OF PHILANTHROPY Executive Summary Insights into the motivations, priorities
More informationH O P E C O N S U L T I N G. Money for Good CHA RI TABLE GI VI NG APRI L 2010
H O P E C O N S U L T I N G Money for Good OVERVI EW: CHA RI TABLE GI VI NG A PRI L 2010 Overview The Money for Good project has conducted deep research on the market opportunity for impact investment
More informationQ&A with Lo Toney. Founding Managing Partner of Plexo Capital. R E P O R T
APRIL 2017 VOL. X ISSUE XXX R E P O R T Q&A with Lo Toney Founding Managing Partner of Plexo Capital. Principle Series: Family Office Insights sits down with Lo Toney, Founding Managing Partner of Plexo
More informationThe Social and Academic Experience of Male St. Olaf Hockey Players
Kirsten Paulson and co-author Baxter and Paulson 1 Chris Chiappari Ethnographic Research Methods 373 May 10, 2005 The Social and Academic Experience of Male St. Olaf Hockey Players The setting St. Olaf
More informationCommunity Consultation Survey. Presented to: Board of Directors
Community Consultation Survey Presented to: Board of Directors June 2009 Table of Contents Section Slide Methodology 3 Key Findings 4 Context: Hospital Care Issue Agenda 6 Northumberland Hills Hospital
More informationHow To Use Data To Manage Your Nonprofit
How To Use Data To Manage Your Nonprofit Operate more like a business while staying true to your organization s mission Take a Page From the For-Profit Sector Some people don t like to think about running
More informationSTAYING THE COURSE ON VALUE
32 % of respondents say the fee-for-service payment model is least effective in quality and cost improvements INTELLIGENCE REPORT MAY/JUNE 2018 STAYING THE COURSE ON VALUE ANALYSIS... 2 SURVEY RESULTS...
More informationAmy Eisenstein. By MPA, ACFRE. Introduction Are You Identifying Individual Prospects? Are You Growing Your List of Supporters?...
Simple Things You re NOT Doing to Raise More Money Amy Eisenstein By MPA, ACFRE Introduction........................................... 2 Are You Identifying Individual Prospects?.......................
More informationHOME Commitment Interim Rule January 12, 2017
HOME Commitment Interim Rule January 12, 2017 Ginny Sardone: Good afternoon, everybody. On behalf of HUD's Office of Affordable Housing programs, I want to welcome you all to the webinar on our newly issued
More informationLab Strategies In an Era of Health Care Reform
Lab Strategies In an Era of Health Care Reform Brian Jackson, MD, MS Director Medical Informatics Joe Miles, MT(ASCP), MHS Sr. Consultant Outreach Development Agenda A look back at healthcare reform Healthcare
More informationSWOT. SWOT for Fundraising. Internal. External. Strengths Weaknesses
SWOT analyzes strategic fit between internal and external environments SWOT for Fundraising Internal External Make organization more effective and sustainable than other agencies. Can prevent organization
More informationInpatient Experience Survey 2012 Research conducted by Ipsos MORI on behalf of Great Ormond Street Hospital
1 Version 2 Internal Use Only Inpatient Experience Survey 2012 Research conducted by Ipsos MORI on behalf of Great Ormond Street Hospital Table of Contents 2 Introduction Overall findings and key messages
More informationVolunteers and Donors in Arts and Culture Organizations in Canada in 2013
Volunteers and Donors in Arts and Culture Organizations in Canada in 2013 Vol. 13 No. 3 Prepared by Kelly Hill Hill Strategies Research Inc., February 2016 ISBN 978-1-926674-40-7; Statistical Insights
More informationHOW HR AND RECRUITERS CAN NAVIGATE THE HEALTHCARE STAFFING CRISIS
1 HOW HR AND RECRUITERS CAN NAVIGATE THE HEALTHCARE STAFFING CRISIS AS A HEALTH FACILITY ADMINISTRATOR, RECRUITING AGENCY, OR RPO, DOES THIS STORY SOUND FAMILIAR? You struggle to keep enough nursing staff
More informationValley Metro TDM Survey Results Spring for
Valley Metro TDM Survey Results 2017 Spring 2017 for P a g e ii Table of Contents Section: Page #: Executive Summary... iv Conclusions... viii I. Introduction... 1 A. Background and Methodology... 1 B.
More informationVirginia registered voters age 50+ support dedicating a larger proportion of Medicaid funding to home and community-based care.
2013 AARP Survey of Virginia Registered Voters Age 50+ on Long-Term Care Virginia registered voters age 50+ support dedicating a larger proportion of Medicaid funding to home and community-based care.
More informationSEPARATE AND UNEQUAL IS ILLEGAL: a discussion guide for health care providers on discrimination in the health care system
SEPARATE AND UNEQUAL IS ILLEGAL: a discussion guide for health care providers on discrimination in the health care system INTRODUCTION In the CNN news story you just watched, several Bronx residents who
More informationTHE ULTIMATE GUIDE TO CROWDFUNDING YOUR STARTUP
THE ULTIMATE GUIDE TO CROWDFUNDING YOUR STARTUP Wouldn t it be nice to fund your startup, gain new customers, market your product and gain valuable customer feedback all at the same time? Contents Part
More informationREPORT ON LOCAL PATIENTS PARTICIPATION FOR THE COURTLAND SURGERY ILFORD
REPORT ON LOCAL PATIENTS PARTICIPATION FOR THE COURTLAND SURGERY ILFORD February 2012 Local Participation Report 1 Background Patients Reference Group Following the guidance by Primary Medical Services
More informationIntroduction. Methodology. Findings
Introduction Mission-driven shared spaces are growing in number, size, and impact across North America. These buildings exist to support the efforts of the nonprofit and charitable sector by sharing or
More informationMedical Home Phone Conference November 27, 2007 "Transitioning Young Adults With Congenital Heart Defects" Dr. Angela Yetman, MD
Medical Home Phone Conference November 27, 2007 "Transitioning Young Adults With Congenital Heart Defects" Dr. Angela Yetman, MD Dr Samson-Fang: Today we are joined by Dr. Yetman from Pediatric Cardiology
More informationGoal-Setting and Building a Table of Gifts or You Do What You Measure
C H A P T E R T W O Goal-Setting and Building a Table of Gifts or You Do What You Measure In This Chapter The core goals to set for your Annual giving program and how to develop them How to track and measure
More informationChapter F - Human Resources
F - HUMAN RESOURCES MICHELE BABICH Human resource shortages are perhaps the most serious challenge fac Canada s healthcare system. In fact, the Health Council of Canada has stated without an appropriate
More informationPrinciples for Market Share Adjustments under Global Revenue Models
Principles for Market Share Adjustments under Global Revenue Models Introduction The Market Share Adjustments (MSAs) mechanism is part of a much broader set of tools that link global budgets to populations
More informationPredicting patient survival of high- risk surgeries. Developed for The Leapfrog Group by Castlight Health
Predicting patient survival of high- risk surgeries Developed for The Leapfrog Group by Castlight Health Table of contents Introduction... 3 Predicting patient survival of high- risk surgeries... 4 Little
More informationDiscussion paper on the Voluntary Sector Investment Programme
Discussion paper on the Voluntary Sector Investment Programme Overview As important partners in addressing health inequalities and improving health and well-being outcomes, the Department of Health, Public
More informationEconomic Contributions of the Louisiana Nonprofit Sector: Size and Scope
MAY 2018 Economic Contributions of the Louisiana Nonprofit Sector: Size and Scope This capstone report was completed in fulfillment of a Master of Public Service and Administration degree from the Bush
More informationHigh Reliability and Robust Process Improvement
High Reliability and Robust Process Improvement Mark R. Chassin, MD, FACP, MPP, MPH President and CEO, The Joint Commission July 26, 2016 3000 patients over 6 years 1 2 Current State of Quality Routine
More informationHealth Research 2017 Call for Proposals. Evaluation process guide
Health Research 2017 Call for Proposals Evaluation process guide Evaluation process guide Health Research 2017 Call for Proposals la Caixa Foundation 0 0 Introduction This guide sets out the procedure
More informationGMC TRACKING SURVEY 2016
GMC TRACKING SURVEY FINAL REPORT DECEMBER ABOUT COMRES ComRes provides specialist research and insight into reputation management, public policy and communications. It is a founding member of the British
More informationAre physicians ready for macra/qpp?
Are physicians ready for macra/qpp? Results from a KPMG-AMA Survey kpmg.com ama-assn.org Contents Summary Executive Summary 2 Background and Survey Objectives 5 What is MACRA? 5 AMA and KPMG collaboration
More informationNHS Nottingham West CCG Latest survey results
NHS Nottingham West Latest survey results 2017 publication Version 1 Public 1 Contents This slide pack provides results for the following topic areas: Background, introduction and guidance.... Slide 3
More informationIntroduction Type of funding Funding decision makers
Introduction Having a great program wasn t enough to achieve our mission, especially with all of the uncertainty in the economy. We weren t being very strategic about raising funds, which was leading to
More informationPublic satisfaction with the NHS and social care in 2017
Briefing February 2018 Public satisfaction with the NHS and social care in 2017 Results and trends from the British Social Attitudes survey Ruth Robertson, John Appleby and Harry Evans Since 1983, NatCen
More informationHenry County Community Foundation How to Access the Online Grant Application
Henry County Community Foundation How to Access the Online Grant Application 1. Follow the link from the Foundation s website to https://henrycountycfgrants.communityforce.com/ You will be taken to HCCF
More informationPATIENT ONLINE SAFE ACCESS TO ONLINE RECORDS CASE STUDY SAFE ACCESS TO ONLINE RECORDS A PRACTICE S POINT OF VIEW
SAFE ACCESS TO ONLINE RECORDS CASE STUDY SAFE ACCESS TO ONLINE RECORDS A PRACTICE S POINT OF VIEW CASE STUDY Page 1 of 3 Since December last year, Hulme Hall Medical Group in south Manchester has been
More informationMartin Nesbitt Tape 36. Q: You ve been NCNA s legislator of the year 3 times?
Martin Nesbitt Tape 36 Q: You ve been NCNA s legislator of the year 3 times? A: Well, it kinda fell upon me. I was named the chair of the study commission back in the 80s when we had the first nursing
More informationThe Nonprofit Research Collaborative. November 2010 Fundraising Survey
The Nonprofit Research Collaborative November 2010 Fundraising Survey Executive Summary In this ninth annual survey of nonprofit organizations (charities and foundations), respondents answered questions
More informationAuckland Pediatric Surgery Journal
Auckland Pediatric Surgery Journal Journal 2/9/2017: I ve been at the hospital for over a week now and continue to be surprised by the familiarity of it all. The day to day workings of the hospital are
More informationStrong Medicine Interview with Cheryl Webber, 20 June ILACQUA: This is Joan Ilacqua and today is June 20th, 2014.
Strong Medicine Interview with Cheryl Webber, 20 June 2014 ILACQUA: This is Joan Ilacqua and today is June 20th, 2014. I m here with Cheryl Weber at Tufts Medical Center. We re going to record an interview
More informationICAN3 SURVEY: LIFE OF A SANDWICH GENERATION CAREGIVER
All rights reserved. ICAN3 SURVEY: LIFE OF A SANDWICH GENERATION CAREGIVER Prepared for The Alzheimer's Foundation of America (AFA) and sponsored by Forest Pharmaceuticals, Inc. Presented by Harris Interactive
More informationA Media-Based Approach to Planning Care for Family Elders
A Media-Based Approach to Planning Care for Family Elders A Small Business Innovation Research Grant from the National Institute on Aging Grant #2 R44 AG12883-02 to Northwest Media, Inc. 326 West 12 th
More informationUsing a Den Chief Bill Smith, the Roundtable Guy
Using a Den Chief Bill Smith, the Roundtable Guy What is a Den Chief? The Den Chief is an older Boy Scout, Varsity Scout or Venturer who works with a Cub Scout or Webelos den. He is selected by the Scoutmaster
More informationIN THIS WHITEPAPER. Why the Traditional Executive Search Model is Broken 2
IN THIS WHITEPAPER In recent years, the discussion surrounding Executive Search has shifted dramatically. Once regarded as the best possible option for recruiting executive leadership roles, the industry
More informationGRANT WRITING COURSE. 30 April 2010 Keith Miller
GRANT WRITING COURSE 30 April 2010 Keith Miller 1 Take one good idea Read the instructions Start writing months before the deadline Remember, Partners deadline is earlier than NIH's! Talk to colleagues,
More informationChecking Out the Competition, Part I: Why the Symphony Gets Bigger Gifts than Your Classical Public Radio Station
Checking Out the Competition, Part I: Why the Symphony Gets Bigger Gifts than Your Classical Public Radio Station By Deborah Lein, Philanthropy and Engagement Consultant, Classical Music Rising Case language
More informationCampaign kit. Thinking about launching a campaign but not sure where to start? We can help.
Campaign kit Thinking about launching a campaign but not sure where to start? We can help. CAMPAIGN KIT Get started This turn-key campaign kit includes all you need for a successful fundraising experience.
More informationThe New Era of Talent Acquisition
The New Era of Talent Acquisition 2017 icims Inc. All Rights Reserved. The New Era of Talent Acquisition 1 Introduction The disruptive force of technology has transformed the way people look for jobs and
More informationAn Evaluation of URL Officer Accession Programs
CAB D0017610.A2/Final May 2008 An Evaluation of URL Officer Accession Programs Ann D. Parcell 4825 Mark Center Drive Alexandria, Virginia 22311-1850 Approved for distribution: May 2008 Henry S. Griffis,
More informationTE18 Review Process and Responsibilities
TE18 Review Process and Responsibilities October 17, 2017 Review Chair Team: Conference Chair: Technical Program Chair: Patricia Cargill, Zoltan Spakovszky, Graham Pullan, Dilip Prasad Damian Vogt Jeff
More informationEngineering Vacancies Report
Engineering Vacancies Report 2017 Update February 2018 Author: Mark Stewart Engineers Australia 11 National Circuit, Barton ACT 2600 Tel: 02 6270 6555 Email: publicaffairs@engineersaustralia.org.au www.engineersaustralia.org.au
More informationAcclaim Award Application. AMGA Foundation. High-Performing Health SystemTM. Triple Aim. Population Health. Efficiency
High-Performing Health SystemTM Triple Aim Efficiency Population Health AMGA Foundation Acclaim Award 2018 Application Quality Measurement and Improvement Care Coordination Evidence-based Medicine Patient
More informationHow Telepresence is Used Today in Workers Compensation white paper
How Telepresence is Used Today in Workers Compensation white paper by Peter Rousmaniere Case Studies of Telepresence in Workers Compensation In its first full calendar year of operation, Consumer Health
More informationSpecialty Care System Performance Measures
Specialty Care System Performance Measures The basic measures to gauge and assess specialty care system performance include measures of delay (TNA - third next available appointment), demand/supply/activity
More informationMIPS Improvement Activities: Quality Insights Tips, Tools and Support Transcript from Live Webinar
MIPS Improvement Activities: Quality Insights Tips, Tools and Support Transcript from Live Webinar Wednesday, March 14, 2017 Good afternoon and welcome everyone. Thank you for joining us. My name is Maureen
More information