Drayton & St Faiths Medical Practice Manor Farm Close, School Road, Drayton, Norwich, NR8 6EE

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1 Drayton & St Faiths Medical Practice Manor Farm Close, School Road, Drayton, Norwich, NR8 6EE Partners Dr J.S.O. Dalrymple Dr S.M. Daykin Dr S. Martin Dr A.K.T. Lee Dr M. J. Macbeth Dr R. Ely Mrs R.S. Arkieson (Managing Partner) Associate GPs Dr A. Stenberg VAT Registered Drayton Surgery Tel: Fax: St Faiths Surgery Tel: Fax: Dear Applicant Thank you for interest in the post of at Drayton and St Faiths Medical Practice. The post is for 28 hours per week. Please find enclosed/attached details regarding the post. Should you wish to apply please complete and return the enclosed / attached application form to the above address. An electronic copy of this form is also available on the website which can be ed to drayton.surgery@nhs.net. The working hours for this post are: Monday Tuesday Friday 08:00-18:30 with a one hour lunch break 08:00-18:30 with a one hour lunch break 08:00-18:00 with a one hour lunch break The closing date for applications is Monday 11 th November Interviews are likely to be held during the week commencing Monday 18 th November. If you do not hear from us by Friday 15 th November you have not been shortlisted on this occasion. We look forward to hearing from you. Yours faithfully, Wayne Bolt Operations Manager

2 DRAYTON & ST FAITHS MEDICAL PRACTICE Job Description: /Administrator Responsible to: Line Manager/The Practice Partners Job Role: To meet and greet patients, visitors and members of the public in a courteous and helpful manner, whether in person or via telephone To direct patients to the appropriate service and ensure enquiries are dealt with quickly and efficiently To offer general administrative assistance to the Practice Team, including admin support to clinical staff and other members of the team Facilitate communication between patients, members of the primary health care team and other associated healthcare agencies Hours: 28 hours per week Key Responsibilities: Duties may vary under the direction of the Patient Services Manager or Managing Partner depending on workload and staffing levels and may include the following: Processing appointment requests and maintaining the patient database Taking messages and recording requests for visits and telephone consultations, ensuring callers are directed to the relevant professional Dealing with other telephone queries including community staff, hospital staff and other calls Handling and distributing both incoming and outgoing mail Maintaining records /filing paperwork Processing the daily post,scanning to patients medical notes Computer data entry, allocation and collation; processing and recording information Providing admin support to Practice staff when required, including data processing, photocopying, filing and scanning To have a knowledge of practice protocols and procedures. To work in accordance with written protocols Attend Practice Team meetings when required Attend relevant training courses both in-house and externally to develop expertise Monitoring of stationery and other supplies and reordering when necessary Assist in opening and locking-up when required and maintaining security of the Practice premises Keeping the reception area free from obstructions and replenishing notice-boards and leaflet dispensers Providing refreshments for staff and visitors as required; keeping kitchen area clean and tidy

3 Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, the Practice Health & Safety Manual, and the Practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder s role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of people s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

4 Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team s performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize people s needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

5 Person Specification for /Administrator 1. Qualifications Grade C or above in GCSE English and Maths 2. Knowledge/Skills Numeracy skills Excellent keyboard and computer skills Excellent communication skills 3. Qualities/Attributes An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to work as part of an integrated multi-skilled team Pleasant, articulate and well presented Able to work under pressure Able to work in a changing environment Able to use own initiative 4. Other Flexibility of working hours/ able to work at the desired times Ability to travel between sites

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