Evaluating the CareSearch nurses hub: results of an on-line survey and telephone interviews

Transcription

1 University of Wollongong Research Online Australian Health Services Research Institute Faculty of Business 2011 Evaluating the CareSearch nurses hub: results of an on-line survey and telephone interviews David Fildes University of Wollongong, Peter Samsa University of Wollongong, Patrick Steele University of Wollongong, Publication Details D. Fildes, P. Samsa & P. Steele, Evaluating the CareSearch nurses hub: results of an on-line survey and telephone interviews (Centre for Health Service Development, Australian Health Services Research Institute, Wollongong, Australia, 2011). Research Online is the open access institutional repository for the University of Wollongong. For further information contact the UOW Library:

2 Evaluating the CareSearch nurses hub: results of an on-line survey and telephone interviews Keywords nurses, interviews, caresearch, telephone, evaluating, survey, line, results, hub Publication Details D. Fildes, P. Samsa & P. Steele, Evaluating the CareSearch nurses hub: results of an on-line survey and telephone interviews (Centre for Health Service Development, Australian Health Services Research Institute, Wollongong, Australia, 2011). This report is available at Research Online:

3 CHSD Centre for Health Service Development Evaluating the CareSearch Nurses Hub: Results of an on-line survey and telephone interviews EvaluatingtheCareSearchNursesHubResultstoanonlinesurveyandtelephoneinter viewsevaluatingthecaresearchnurseshubresultstoanonlinesurveyandtelephon einterviewsevaluatingthecaresearchnurseshubresultstoanonlinesurveyandtel ephoneinterviewsevaluatingthecaresearchnurseshubresultstoanonlinesurvey andtelephoneinterviewsevaluatingthecaresearchnurseshubresultstoanonlines urveyandtelephoneinterviewsevaluatingthecaresearchnurseshubresultstoano nlinesurveyandtelephoneinterviewsevaluatingthecaresearchnurseshubresults toanonlinesurveyandtelephoneinterviewsevaluatingthecaresearchnurseshubr esultstoanonlinesurveyandtelephoneinterviewsevaluatingthecaresearchnurses HubResultstoanonlinesurveyandtelephoneinterviewsEvaluatingtheCareSearchN urseshubresultstoanonlinesurveyandtelephoneinterviewsevaluatingthecarese archnurseshubresultstoanonlinesurveyandtelephoneinterviewsevaluatingthec aresearchnurseshubresultstoanonlinesurveyandtelephoneinterviewsevaluatin gthecaresearchnurseshubresultstoanonlinesurveyandtelephoneinterviewsev aluatingthecaresearchnurseshubresultstoanonlinesurveyandtelephoneintervi ewsevaluatingthecaresearchnurseshubresultstoanonlinesurveyandtelephonei nterviewsevaluatingthecaresearchnurseshubresultstoanonlinesurveyandtelep honeinterviewsevaluatingthecaresearchnurseshubresultstoanonlinesurveyan dtelephoneinterviewsevaluatingthecaresearchnurseshubresultstoanonlinesur Centre for Health Service Development April 2011 UNIVERSITY OF WOLLONGONG

4 Fildes, D Samsa, P Steele, P Suggested citation Fildes D, Samsa P and Steele P (2011) Evaluating the CareSearch Nurses Information Newsletter: Results of an on-line survey and telephone interviews. Centre for Health Service Development, University of Wollongong.

5 Table of Contents 1 INTRODUCTION METHODOLOGY Nurses Hub on-line survey Nurses Hub telephone interview ON-LINE SURVEY RESULTS Participant characteristics Age Group Postcode Working in a specialist palliative care service? Number of Services Current role What specialty area are you working in? Work setting Where do you usually access the Nurses Hub? Survey Questions Question 1: Are you aware that CareSearch has a Nurses Hub? Question 2: How did you find out about the Nurses Hub? Question 3a: Have you visited the Nurses Hub? Question 3b: If No, Why Haven t You Used It? Question 3c: What would encourage you to use it? Question 4: Is the format of the Nurses Hub easy to navigate? Question 5: Which sections of the Nurses Hub have you visited, and how useful was each of the sections? Question 6a: Are you aware of the Nurses Hub news? Question 6b: Are you registered to receive the Nurses Hub news? Question 7a: If you have visited the Nurses Hub, have you used any of the information you found? Question 7b: If you used the information, what was it for and was it useful? Question 7c: If you listed other above, please say Question 8a: Has the information in the Nurses Hub assisted you to make any changes in palliative care practice within your service? Question 8b: If yes, please give an example...? Question 9a: Is there anything that you would change about the information and resources on the Nurses Hub? Question 9b: If yes, what changes would you make? Question 10a: Is there anything that you would like to see on the Nurses Hub? Question 10b: If yes, what would you like to see? Question 11: Do you, or would you recommend the Nurses Hub to your colleagues? Question 12: Do you have any ideas on how to promote the Nurses Hub or increase subscriptions to the Nurses Hub News? Question 13: Have you ordered any Nurses Hub marketing information? Question 14a: Do you have any suggestions for improving the Nurses Hub? Question 14b: If yes, what suggestions do you have? Question 15: Is there anything else that you would like to add a comment on? TELEPHONE INTERVIEW RESULTS Interview logic Participants Method

6 Question 1: Can you tell me a bit about your current role and how it relates to nursing? Question 2: Have you seen or used the Nurses Hub and what do you think of it? Question 3: It is increasingly recognised that nurses need reliable evidence about end of life care. If we are going to change to a culture using evidence, how can the Nurses Hub help? Question 4: Evidence suggests that there are barriers to nurses using online resources. What do you believe are the most significant barriers? Question 5: What do you believe are the best ways of addressing these barriers? Question 6: How do you think that end of life care will develop in the future and what challenges do these pose for the nursing profession? Question 7: How do you think information technology will impact on end of life care in the future and how can the Nurses Hub help prepare for these changes? Question 8: Do you think the Nurses Hub is a useful direction for CareSearch? Yes/No and why? Question 9: How would you like to see the Nurses Hub develop? Question 10: Is there anything else that you would like to add or comment on? DISCUSSION On-line survey Telephone interviews RECOMMENDATIONS APPENDIX 1: NURSES HUB ON-LINE SURVEY APPENDIX 2: NURSES HUB TELEPHONE INTERVIEW SCRIPT APPENDIX 3: NURSES HUB TELEPHONE INTERVIEW PARTICIPATION INFORMATION SHEET AND CONSENT FORM List of Tables Table 1 Distribution of interviewees List of Figures Figure 1 Age group... 4 Figure 2 ASGC classification... 5 Figure 3 Responses by State... 6 Figure 4 Are you working in a specialist palliative care service?... 6 Figure 5 How Many Services Do You Work At?... 7 Figure 6 Are you currently working as a clinical nurse?... 7 Figure 7 Current role for nurses... 8 Figure 8 What Specialty Area Are You Working In?... 8 Figure 9 Number of responses from each work setting... 9 Figure 10 Where do you usually access the Nurses Hub?... 9 Figure 11 Are you aware that CareSearch has a Nurses Hub? Figure 12 How did you find out about the Nurses Hub? Figure 13 Have you visited the Nurses Hub? Figure 14 If No, Why Haven t You Used It? Figure 15 Is the format of the Nurses Hub easy to navigate? Figure 16 Which sections of the Nurses Hub have you visited, and how useful was each of the sections? Figure 17 Are you aware of the Nurses Hub news? Figure 18 Are you registered to receive the Nurses Hub news? Figure 19 If you have visited the Nurses Hub, have you used any of the information you found? Figure 20 If you used the information, what was it for and was it useful? Figure 21 Overall usefulness of information Figure 22 Has the information in the Nurses Hub assisted you to make any changes in palliative care practice within your service?... 18

7 Figure 23 Is there anything that you would change about the information and resources on the Nurses Hub? Figure 24 Is there anything that you would like to see on the Nurses Hub? Figure 25 Do you, or would you recommend the Nurses Hub to your colleagues?... 21