Governing Body. TITLE OF REPORT: Performance Report for period ending 31st December 2012

Transcription

1 - Governing Body DATE OF MEETING: TITLE OF REPORT: Performance Report for period ending 31st December 2012 KEY MESSAGES: We are responsible for securing improvements in the quality of care and health outcomes. We have a number of ways to measure progress including the identification and review of key performance indicators included in this report. The report highlights areas of concern in terms of measures that have not been achieved against the required level of performance for the period under review and the actions that are being taken to improve performance. Improving access referral to treatment times targets achieved Excess waiting times specific patient numbers have been identified with actions being taken Diagnostic despite recent improvements in this area, performance has fallen below the 99% standard by achieving 98.4%. Cancer We have met the standard regarding patients being seen within 2 weeks of referral however, we failed to meet the target for 85% of patients being treated within 62 days Stroke performance continues to improve. We exceeded the target in December with 89.7% of patients spending 90% of their time on a stroke unit Transient Ischaemic Attack worsening performance. 42.9% of patients against a target of 60% have been seen and treated within 24 hours. Reducing health care acquired infections Methicillin-resistant Staphylococcus Aureus (MRSA) has seen a further 2 cases bringing the

2 total to 6 The target for 2012/13 was 2 which means that we have failed to meet this performance target for 2012/13. In terms of clostridium difficile, performance has met target in December with 8 cases against the planned standard of 8 cases. Accident and emergency targets - the A&E 4 hour waiting time target achieved 96.4% and has exceeded the 95% target Emergency ambulance performance - we are falling further short of the target this month for 75% of category A (referred to as life threatening calls) to be reached in 8 minutes. Performance is at 68.3%. Delivering Same Sex Accommodation no breaches have taken place in December at any trust. Electronic Discharge information the number of discharge letters received within 24 hours has remained consistent with previous months in achieving 87% against the 90% target. REPORT PREPARED BY: Rob Nolan Head of Contracts and Performance

3 WEST CHESHIRE CLINICAL COMMISSIONING GROUP PERFORMANCE REPORT FOR PERIOD ENDING 31 st DECEMBER 2012 PURPOSE 1. This report identifies performance against the agreed performance indicators for the period ending 31 st December CONTEXT 2. West Cheshire Clinical Commissioning Group is responsible for securing improvements in the quality of care and health outcomes for its residents from within its available resources. The group has in place a number of arrangements to assure itself of the progress that it is making towards this goal including the identification and review of key performance indicators. 3. The performance indicators are summarised in this report under the following headings The Patient Experience Patients seen within the 18 Week standards; Patients waiting an excessive amount of time; Diagnostic tests waiting no more than 6 weeks; Cancer; Stroke and Transient Ischaemic Attack (TIA); Reducing health care acquired infections; Flu vaccinations. Access to Emergency Services Urgent calls and handover times; Accident & Emergency waiting times. Other areas of concern Electronic discharge. Delivering same sex accommodation; 4. The report highlights areas of concern in terms of measures that have not been achieved against the required level of performance for the period under review and the actions that are being taken to improve performance. The report also includes the following annexes: Annex 1; Summary of significant performance issues and subsequent actions taken. 1

4 Annex 2; performance against all national health care indicators. ACTIONS 5. The Board is asked to note performance against the agreed indicators at the end of December 2012 and to agree the appropriateness of the actions that are being taken to address areas of concern. Rob Nolan Head of Contracts and Performance March

5 OUR PROGRESS Performance summary of our key indicators in monitoring organisational health Target met Target on track or ongoing Target not met Improving No change Declining COMMITMENTS AND TARGETS STATUS Diff from last mth Year end The Patient Experience Referral To Treatment Patients seen within the 18 week standards Referral To Treatment Excess waiters + 52weeks Diagnostics Tests waiting no more than 6 weeks Cancer Patients seen within 2 weeks of an urgent referral & treated within 62 days Stroke Patients spending 90% of their stay on a stroke unit & TIAs assessed and treated within 24 hours Reducing Health Care Acquired Infections Meticillin Resistant Staphylococcus Aureus Bacteraemia(MRSA) & Clostridium Difficile(C-Diff) infections Vaccinations Seasonal Flu campaign Access to Emergency Services A&E Patients spending 4 hours or less in A&E Ambulance Serious or life threatening calls responded to within 8 minutes & Handover complete within 30 minutes Other Areas of Concern E-discharge Letters with patients GP within 24 hours Delivering Same Sex Accommodation Breaches of same sex accommodation 3

6 THE PATIENT EXPERIENCE Referral to Treatment Patients seen within the 18 Week Standards 6. Key Issues The aggregated position has been achieved for Admitted Care with a performance of 95.2% reported against the 90% target. 7. In December there were 36 Admitted Care breaches at the Countess of Chester Hospital NHS Foundation Trust, which is an increase on the previous month. Performance within the other specialty at the trust continues to be an issue with attainment reducing to 67.2% against the 90% standard for admitted pathways. This is the only specialty that has breached this month at the trust. 8. Admitted Care 18 week breaches at other Providers in December 2012 are broken down as follows: Wirral University Teaching Hospital - 5 breaches: 3 in Ophthalmology, 1 in Dermatology and 1 in Other. North Cheshire Hospital 5 breaches: 1 in Urology, 2 in Trauma and Orthopaedics, 1 in Ophthalmology and 1 in Other 9. All specialties for Non-admitted pathways at the Countess of Chester Hospital NHS Foundation Trust are meeting the 95% standard. 10. See Annex 3 for monthly analysis by specialty for Admitted and Non Admitted patients. Key Actions 11. The Planned Care Network meets quarterly and includes stakeholders across the health community. Performance will be reviewed at the network with any corrective action agreed. Deadline: 31 st March 2013 Referral to Treatment Patients Waiting an Excessive Amount of Time Key Issues Patients waiting 26+ weeks 12. Performance of patients waiting over 26 weeks in December has decreased slightly from 233 in November to 214. Of these patients, 52% were at the Countess of Chester Hospital NHS Foundation Trust, 17% at Robert Jones and Agnes Hunt Orthopaedic Hospital, 11% at Wirral University Teaching Hospital and the remaining with other Provider Trusts (20%). 4

7 13. The number of patients waiting over 26 weeks at Robert Jones and Agnes Hunt Orthopaedic Hospital has seen a slight reduction this month to 37 patients. Patients waiting 52+ weeks 14. These figures are formally submitted to the Department of Health on the referral to treatment returns. The number of patients waiting over 52 weeks in December is 4, all of which are at the Robert Jones and Agnes Hunt Orthopaedic Hospital. Previously the Trust has assured commissioners that it would clear all long waiters by the end of December 2013, however, this was not been achieved by the agreed deadline. Of the 4 breaches, 3 have now been treated the remaining one patient (spinal) is awaiting a date. 15. See Annex 4 for analysis by Provider and Specialty of all Long Waiters (i.e. patients waiting longer than 26 weeks) Key Actions 16. Robert Jones and Agnes Hunt Orthopaedic Hospital continue to provide a routine report detailing long waiters, on a monthly basis and have also worked with the contracts team in providing a trajectory for resolving the issues. Discussions will take place with the trust to address the number of patients who breach the 52+ week waiters. Deadline: 8 th March 2013 Diagnostic Tests Waiting no more than 6 Weeks Key Issues 17. The overall position for West Cheshire Clinical Commissioning Group was narrowly missed in December by achieving 98.4% against the 99% target. This was due to a significant amount of breaches taking place at the Countess of Chester Hospital NHS Foundation Trust with 39 patients waiting over 6 weeks. 18. See Annex 5 for analysis of Diagnostic performance against the 6 week target. Key Actions 19. The Planned Care Network meets quarterly and includes stakeholders across the health community. Performance will be reviewed at the network with any corrective action agreed. Deadline: 31 st March

8 Cancer Key Issues 20. The two week standard has been met this month with 97.8% being seen against the 93% target. Despite recent improvements in the 62 day standard, this has not been sustained. Performance is now 80% against the 85% standard meaning that 4 patients were not treated within 62 days. The reasons for patients waiting longer than 62 days is as follows: Key Actions 1 patient had their operation cancelled due to complications 1 patient had a change in their management plan to Rapidarc Treatment 2 patients reason unknown 21. Performance against the 62 day standard has been discussed at the Countess of Chester Hospital NHS Foundation Trust Quality and Performance meeting. Performance in January 2013 has not improved and the Trust has been informed that commissioners will be issuing a contract query. Deadline: 8 th March 2013 Stroke and Transient Ischaemic Attack Key Issues 22. The contract standard of 80% of patients who have had a stroke spending 90% of their stay on a Stroke Unit has improved this month and performance currently stands at 89.7%. 23. For patients who have had a transient ischaemic attack, performance has decreased considerably to 42.9% for patients being seen and treated within 24 hours against a target of 60%. This was due to 8 patients breaching at the Countess of Chester Hospital NHS Foundation Trust. Key Actions 24. Performance against the Stroke targets has been discussed at the Quality and Performance meeting with the Countess of Chester Hospital NHS Foundation Trust. Deadline: 31st March

9 Reducing Health Care Acquired Infections Key Issues 25. MRSA Overall the cumulative total in 2012/13 has risen by another 2 patients in December to being a cumulative total of 6 MRSA cases. Performance in this area has breached the annual threshold of 2 cases. 26. Of the 2 cases occurring in December, 1 was at the Countess of Chester Hospital NHS Foundation Trust and 1 in the Community. 27. Clostridium Difficile Performance has met target in December with 8 cases of Clostridium Difficile against the planned standard of 8 cases. These breaches took place at the following trusts: Key Actions 6 breaches at the Countess of Chester Hospital NHS Foundation Trust 2 Community Acquired Infections 28. Methicillin-resistant Staphylococcus Aureus (MRSA) Discussions are underway with Public Health on what actions they intend to take to maintain performance. 29. Clostridium Difficile Performance against the Clostridium Difficile target has been discussed at the Quality and Performance meeting with the Countess of Chester Hospital NHS Foundation Trust. Deadline: 31 st March 2013 Flu Vaccinations Key Issues 30. The Flu Vaccination programme for 2012/13 is continuing and December 2012 is showing positive performance with 74.1% against the 75% cumulative target for the number of seasonal flu vaccinations taking place in the over 65 years olds. 31. The vaccination programme is due to run for another two months and performance is well on schedule to exceed the 75% target. 7

10 Key Actions 32. Further develop the improvement to look at the performance for vaccinations taking place in the over 6 month age group, which is currently achieving 50.4% and not the target of 70%. Deadline: 31 st March 2013 ACCESS TO EMERGENCY SERVICES Accident & Emergency Waiting Times Key Issues 33. Previous planned interventions such as the introduction of clinical streaming and extension of the Hospital at Home service appear to have had a positive effect on performance from October onwards as predicted, and the Countess of Chester Hospital NHS Foundation Trust has met the 'classic' target of 4 hours once again in December 2012 by achieving 96.4% against the 95% target. Key Actions 34. Performance will continue to be monitored on a daily basis. Deadline: 31 st March 2013 Emergency Ambulance - Urgent (8 min) Calls and Handover Times Key Issues 35. Performance against this target is measured at cluster level in 2012/13, 36. Performance in this area has seen a further reduction in December with a reported performance of 68.3% against the target of 75%. Key Actions 37. Achievement against targets is expected to improve by the introduction of clinical streaming (early December 2012) and by the kite marking of the Urgent Care Unit (early January 2013). Initiatives in the community such as direct ambulance liaison with Hospital at Home should also assist. Deadline: 31st March

11 OTHER AREAS OF CONCERN Electronic Discharge Key Issues 38. Performance in this area has remained fairly static when compared to recent months with the Countess of Chester Hospital NHS Foundation Trust achieving 87% in December 2012, which remains short of the 90% target. Key Actions 39. The trajectory for improvement of achieving 90% from September 2012 onwards remains with a financial adjustment for every 1% below the threshold should this not be achieved. Deadline: 31st March 2013 Delivering Same Sex Accommodation Key Issues 40. Performance in this area continues to be positive and has maintained the standard of no breaches occurring in any Trust throughout December. Key Actions 41. West Cheshire Clinical Commissioning Group will continue to closely monitor this area to ensure that performance remains above standard. Deadline: 31st March

12 Annex I AGENDA ITEM NO: WCCCGB/13/03/106 NHS WEST CHESHIRE CCG Performance against plan as at the end of REFERRAL TO TREATMENT - PATIENTS SEEN WITHIN THE STANDARDS Admitted Non-Admitted Incomplete Admitted Attainment by Trust Green 95.2% 5.2% 99.7% 4.7% 105% 100% 95% 90% 85% Admitted 92.3% 0.3% Non-Admitted 96.6% 94.8% ###### 31 Dec % 94% 96% 98% 100% CoCH Wirral Mid-Cheshire Breaches Admitted Non-Admitted CoCH Wirral 5 6 Mid-Cheshire 0 1 North Cheshire 5 0 Although the trajectory of no Current mth Current mth patients waiting weeks has exceeded Endoscopy Actual Previous mth plan, performance Tests continues to improve Previous mth Previous mth Concerns remain with Breaches and overall attainment other contracted trusts and the CoCH % Diff Diff validation exercise Wirral % 19 1 to address excessive Mid-Cheshire % waiters continues. Key Issues: All aggregate standards are being met. There have been 3 admitted specialty breaches in Cardiothoracic Surgery, Dermatology and Other. The only breach taking place at CoCH is within the Other specialty. Work is ongoing to look at specific specialties and trusts that could impact upon future performance. REFERRAL TO TREATMENT - EXCESSIVE WAITERS DIAGNOSTIC TESTS WAITING NO MORE THAN 6 WEEKS Total Waiting - all pathways Total Waiting - all pathways Red Amber 26+ Weeks 52+ Weeks Key Issues: Actual Previous mth Target Key Issues: 98.4% 99.5% 99% Performance has seen a drop when compared to last months and now 98.4% of diagnostic tests took place within 6 weeks against the 99% target. The breaches relate to 39 patients taking place at the Countess of Chester Hospital. Locally, the Contracts Team will review referrals and inform GP practices of alternative providers with shorter waiting times. CANCER STROKE AND TIA 2 Week Waits for Suspected Cancer 62 Day Wait from GP Referral Amber Stroke patients spending 90% of their time on a stroke unit Amber Actual Previous mth Target Actual Previous mth Target Actual Previous mth Target 80% 85% 90% 95% 100% Breaches 97.8% 97.1% 93% 80.0% 86.4% 85% 89.7% 76.3% 80% Western Cheshire 3 CoCH Key Issues/Actions: Total Breaches per Trust (2 week waits) There are no issues for the 2 week TIAs seen and treated within 24 hours Wirral 0 wait target as performance is 15 Actual Previous mth Target 10 above standard % 72.7% 60% Despite recent improvements in the 5 aggregate 62day standard, Key Issues/Actions: performance has now seen a drop to TIAs have seen a significant reduction in performance, which has resulted in a 0 80% against the 85% target, which breach against the 60% target. This breach was due to 8 patients not being CoCH Wirral Mid-Cheshire North Cheshire was as a result of 4 breaches. seen and treated within 24 hours at the Countess of Chester Hospital. 10

13 Annex I AGENDA ITEM NO: WCCCGB/13/03/106 REDUCING HEALTHCARE ACQUIRED INFECTIONS MRSA (Cumulative) C-Diff Amber Seasonal Flu Vaccination in the over 65 year olds Green Actual Plan Pre-48 hr - 2 cases Actual Plan Actual (Dec 12) Plan 6 cases 2 cases Post-48 hr - 6 cases 8 cases 8 cases Key Actions: MRSA - The annual threshold has now breached for this indicator. Of the further 2 breaches that took place in December, 1 was at the Countess of Chester and 1 Community case. C-Diff - Performance has remained within target this month with 8 cases against a plan of 8. Of the 6 post-48hr cases, these all took place at the Countess of Chester. FLU VACCINATIONS 74.1% 75.0% Key Actions: 100% 80% 60% 40% 20% 0% Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 The vaccination programme is now fully up and running for the 2012/13 financial year and performance is on target for meeting the 75% cumulative position. A&E WAITING TIMES EMERGENCY AMBULANCE - URGENT (8MIN) CALLS AND HANDOVER TIMES Patients seen within 4hr target Green Cat A calls meeting the 8 min standard Red 100% Key Issues/Actions: Actual YTD Target 98% Actual Previous mth Target 96% Despite concerns, achievement against 94% 68.3% 72.3% 96.4% 96.3% 95% 75% targets is expected to improve by the 92% introduction of clinical streaming (early 90% December 2012) and by the kite marking of Ambulance Handover within 30mins the Urgent Care Unit (early January 2013). Hospital at Home is also to be Key Actions: Actual Previous mth Target extended to take NWAS diverts. No issues - Performance continues to exceed target in this area. Jan-12 Feb-12 Mar -12 Apr -12 May -12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec % 86.1% 100% Ambulance handover figures are no longer reported on NWAS but investigations are taking place to identify alternative ELECTRONIC DISCHARGE DELIVERING SAME SEX ACCOMMODATION Discharge letter with patients GP within 24 hours Amber 30 Green Actual Previous mth Target Key Issues: Breaches % Target % 100% 90% 80% 70% 60% 50% Jan-12 Feb-12 Mar % 90% Apr -12 May -12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 The Countess of Chester was working to a plan of 80% until September 2012 and then 90% thereafter. Performance in December has marginally fallen when compared to the previous month and remains below the 90% target. 0 Key Issues: 0.00% Performance in this area continues to be positive and has maintained the standard of no breaches occurring in any trust throughout December. Jan-12 Feb-12 Mar -12 Apr -12 May -12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 11

14 Annex 2 AGENDA ITEM NO: WCCCGB/13/03/106 Performance Apr 12 May 12 Jun 12 Jul 12 Aug 12 Sep 12 Oct 12 Nov 12 Dec 12 Indicator Target Name Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual P L A N N E D C A R E H.01 RTT, admitted pathways within 18 weeks for admitted patients whose clocks stopped during the period on an adjusted basis, % (PHQ19) [M] H.02 RTT, nonadmitted pathways within 18 weeks for non-admitted patients whose clocks stopped during the period, % (PHQ20) [M] NHS WEST CHESHIRE CCG Performance against all National Nealth Care Indicators H.03 RTT, incomplete pathways within 18 weeks for patients on incomplete pathways at the end of the period, % (PHQ21) [M] H.06 Diagnostic tests, patients waiting less than 6 weeks, % (PHQ22) [M] Diagnostic, endoscopy test/procedures including: Colonoscopy Flexi sigmoidoscopy Cystoscopy Gastroscopy, no. (PHS14) [M] 12

15 Annex 2 AGENDA ITEM NO: WCCCGB/13/03/106 Performance Apr 12 May 12 Jun 12 Jul 12 Aug 12 Sep 12 Oct 12 Nov 12 Dec 12 Indicator Target Name Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Diagnostic, nonendoscopy based tests/procedures, no. (PHS15) [M] FFCEs, elective ordinary admissions, no. (PHS11_4) [M] FFCEs, general & acute (G&A) elective admissions Finished First Consultant Episodes (FFCEs) Daycases, no. (PHS11) [M] First outpatient attendances, (consultant-led) in general and acute specialties, no. (PHS10) [M] Outpatient attendances, (consultant-led) following GP referral in general and acute specialties, no. (PHS09) [M] Referrals, GP written for a first outpatient appointment in general & acute specialties, no. (PHS07) [M] Referrals, other than from a GP for a first outpatient appointment in general & acute specialties, no. (PHS08) [M] RTT, direct access audiology pathways,% (CCG) (LT) [M] RTT, incomplete pathways at the end of the period, no. (PHS16) [M] H.19 E-discharge, letters with patients GP within 24 hrs, % (CoCH) (LT) [M]

16 Annex 2 AGENDA ITEM NO: WCCCGB/13/03/106 Performance Apr 12 May 12 Jun 12 Jul 12 Aug 12 Sep 12 Oct 12 Nov 12 Dec 12 Indicator Target Name Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual C A N C E R H.12 Cancer, patients seen within two weeks of an urgent GP referral for suspected cancer, % (All) (PHQ24) [M] H.13 Cancer, patients receiving first definitive treatment for cancer within 62 days of an urgent GP referral for suspected cancer, % (PHQ03) [M] Cancer, patients receiving first definitive treatment within 62-days of a consultant decision to upgrade their priority status, % (PHQ05) [M] Cancer, patients receiving first definitive treatment within 62-days of referral from an NHS Cancer Screening Service, % (PHQ04) [M] Cancer, patients receiving first definitive treatment within one month (31- days) of a cancer diagnosis (measured from 'date of decision to treat'), % (PHQ06) [M] Cancer, patients receiving subsequent treatment for cancer within 31-days, where that treatment is a Radiotherapy Treatment Course, % (PHQ09) [M] Cancer, patients receiving subsequent treatment for cancer within 31-days, where that treatment is a Surgery, % (PHQ07) [M] Cancer, patients receiving subsequent treatment for cancer within 31-days, where that treatment is an Anti- Cancer Drug Regimen, % (PHQ08) [M] Cancer, patients seen within two weeks of an urgent referral for breast symptoms where cancer was not initially suspected, % (PHQ25) [M]

17 Annex 2 AGENDA ITEM NO: WCCCGB/13/03/106 Performance Apr 12 May 12 Jun 12 Jul 12 Aug 12 Sep 12 Oct 12 Nov 12 Dec 12 Indicator Target Name Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual S T R O K E H.14 Stroke, patients spending 90% of their stay on a stroke unit, % (CCG) [M] H.15 Stroke, TIA assessed and treated within 24 hours,% (CCG) [M] Stroke, patients spending 90% of stay on a stroke unit, % (CoCH) [M] Stroke, TIA patients scanned and treated within 24 hours, proportion (CoCH) (M) REDUCING HEALTHCARE ACQUIRED INFECTIONS H.16 MRSA, meticillin resistant staphylococcus aureus bacteraemia, cumulative no. (PHQ27) [M] H.17 C-Diff, Clostridium difficile infections for patients aged 2 or more on the date the specimen was taken, no. (PHQ28) [M] P R I M A R Y C A R E Flu vaccination coverage, at risk individuals aged over six months (3.3xv) [M] Flu vaccination coverage, over 65s (3.3xiv) [M] Flu vaccination coverage, Pregnant women (M) NHS Health Checks, eligible people that have received in 2012/13, no. (PHQ31) [Q] NHS Health Checks, eligible people who have been offered in 2012/13, no. (PHQ31) [Q] Smoking, % of smokers among people with their smoking status recorded, a proxy for smoking prevalence (LT) [Q]

18 Annex 2 AGENDA ITEM NO: WCCCGB/13/03/106 Performance Apr 12 May 12 Jun 12 Jul 12 Aug 12 Sep 12 Oct 12 Nov 12 Dec 12 Indicator Target Name Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual A & E and U N P L A N N E D C A R E H.08 A&E, attendances where the patient spent 4 hours or less in A&E from arrival to transfer, admission or discharge, % (PHQ23) [M] FFCEs, non-elective in general & acute (G&A) specialties in a month, no. (PHS06) [M] VTE, % of all adult inpatients who have had a VTE risk assessment on admission to hospital using the clinical criteria of the national tool (PHQ29) [M] Ambulance, Category A incidents, which resulted in an emergency response arriving at the scene of the incident within 19 minutes, % [M] (PHQ02) N O R T H W E S T A M B U L A N C E S E R V I C E Ambulance, urgent and emergency journeys via ambulance, no. (PHS13) [M] H.09 Ambulance, Category A incidents, which resulted in an emergency response arriving at the scene of the incident within 8 minutes, % [M] (PHQ01) H.10 Ambulance, handover completion over 30 mins, % (CoCH) (LT) [M] H.11 Ambulance, handover completion in under 30 mins, %. (CoCH) (LT) [M]

19 Annex 2 AGENDA ITEM NO: WCCCGB/13/03/106 Performance Apr 12 May 12 Jun 12 Jul 12 Aug 12 Sep 12 Oct 12 Nov 12 Dec 12 Indicator Target Name Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual DELIVERING SAME SEX ACCOMODATION H.21 DSSA, breaches of same sex sccommodation, rate (PHQ26) [M] M A T E R N I T Y Smoking, during pregnancy, women known to be smokers at time of delivery, % (CoCH) (LT) [Q] MENTAL HEALTH Care Programme Approach (CPA) 7 day follow up - The proportion of those patients on Care Programme Approach (CPA) discharged from inpatient care who are followed up within 7 days (PHQ12) [Q] Crisis resolution/home treatment team, inpatient admissions that have been gatekept, % (PHQ11) [Q] Early intervention, new cases of psychosis served by early intervention teams, no.(phq10) [Q] IAPT, the proportion of people that enter treatment against the level of need in the general population (PHQ13_05) cumulative [Q] IAPT, the proportion of people who complete treatment who are moving to recovery (PHQ13_06) [Q]

20 Annex 2 AGENDA ITEM NO: WCCCGB/13/03/106 Performance Apr 12 May 12 Jun 12 Jul 12 Aug 12 Sep 12 Oct 12 Nov 12 Dec 12 Indicator Target Name Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual Plan Actual C O M P L A I N T S Complaints: 1. Total no. received [M] Complaints: 2. Total no. regarding Providers [M] Complaints: 3. Total no. notified by Ombudsman (2nd stage) [M] Complaints: No. of 3 day acknowledgement [M] Complaints: No. resolved in 1 day [M] I N C I D E N T S Incidents: 2. Reported by GPs Incidents: 1. Total number logged on Datix Incidents: 3. Reported by Independant Contractors Incidents: 4. Patient safety (sub for Board)

21 Annex 3 Referral to Treatment - monthly analysis by specialty for Admitted and Non Admitted patients April May June July August September October November December Admitted - Target 90% 90% 90% 90% 90% 90% 90% 90% 90% General Surgery 92.9% 96.2% 96.88% 94.4% 95.1% 97.7% 93.4% 96.8% 98.3% Urology 91.3% 94.6% 95.24% 90.5% 98.7% 98.8% 97.3% 98.5% 97.7% Trauma & Orthopaedics 89.8% 91.9% 92.59% 88.0% 88.9% 83.9% 95.5% 95.9% 94.3% ENT 96.6% 98.9% 98.08% 93.9% 96.8% 98.5% 98.3% 95.9% 100.0% Ophthalmology 98.1% 98.0% 95.79% 98.1% 96.2% 97.3% 96.7% 98.9% 95.9% Oral Surgery 94.6% 97.2% 93.48% 99.0% 92.7% 95.1% 96.2% 98.4% 97.7% Neurosurgery 60.0% 87.5% 88.89% 100.0% 75.0% 87.5% 78.6% 100.0% 90.9% Plastic Surgery 98.1% 98.1% 98.32% 98.1% 98.7% 97.4% 100.0% 100.0% 97.1% Cardiothoracic Surgery 83.3% 100.0% 95.45% 100.0% 90.9% 100.0% 83.3% 94.1% 77.8% General Medicine 100.0% 100.0% % 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% Gastroenterology 100.0% 100.0% % 97.6% 97.1% 100.0% 100.0% 100.0% 100.0% Cardiology 98.6% 92.9% 94.81% 97.1% 96.3% 96.0% 90.5% 97.3% 96.9% Dermatology 92.3% 92.9% % 100.0% 100.0% 100.0% 91.7% 100.0% 66.7% Respiratory Medicine 100.0% 100.0% % 100.0% 100.0% 85.7% 100.0% 100.0% 100.0% Neurology 100.0% 100.0% % 100.0% 100.0% 100.0% Rheumatology 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% Geriatric Medicine 100.0% Gynaecology 98.3% 99.3% 98.36% 99.2% 98.3% 99.1% 97.7% 97.7% 100.0% Other 89.3% 85.4% 91.23% 86.7% 91.9% 89.2% 85.0% 90.2% 82.2% All - Total 94.1% 95.1% 95.57% 94.5% 95.0% 94.7% 95.3% 97.3% 95.2% 19

22 Annex 3 April May June July August September October November December Non Admitted - Target 95% 95% 95% 95% 95% 95% 95% 95% 95% General Surgery 99% 100.0% 99.8% 99.4% 99.1% 100% 99% 100% 100% Urology 98% 99.2% 100.0% 99.0% 98.0% 98% 98% 98% 100% Trauma & Orthopaedics 96% 97.1% 98.1% 94.3% 97.2% 94% 98% 99% 99% ENT 99% 99.8% 98.8% 99.3% 99.5% 100% 99% 100% 99% Ophthalmology 99% 99.4% 99.4% 99.6% 99.8% 99% 99% 100% 99% Oral Surgery 99% 99.4% 100.0% 99.2% 99.5% 100% 99% 99% 99% Neurosurgery 100% 100.0% 85.7% 93.3% 96.4% 100% 86% 90% 94% Plastic Surgery 100% 100.0% 100.0% 100.0% 98.5% 99% 99% 100% 99% Cardiothoracic Surgery 100% 100.0% 100.0% 100.0% 100.0% 100% 92% 100% 100% General Medicine 100% 98.3% 99.1% 100.0% 100.0% 100% 100% 100% 100% Gastroenterology 97% 98.3% 95.8% 97.6% 96.7% 97% 98% 99% 97% Cardiology 98% 100.0% 100.0% 99.3% 100.0% 98% 99% 100% 99% Dermatology 100% 100.0% 96.8% 98.4% 100.0% 98% 100% 100% 99% Respiratory Medicine 97% 99.0% 100.0% 98.2% 99.0% 99% 100% 100% 100% Neurology 99% 97.4% 98.7% 96.8% 98.9% 99% 95% 98% 100% Rheumatology 100% 100.0% 96.3% 95.9% 94.3% 99% 97% 99% 100% Geriatric Medicine 100% 100.0% 100.0% 100.0% 100.0% 98% 100% 98% 100% Gynaecology 100% 99.3% 99.7% 100.0% 99.7% 99% 100% 100% 99% Other 99% 99.2% 99.2% 98.4% 99.6% 99% 98% 99% 99% All - Total 98.9% 99.2% 99.0% 98.6% 99.1% 98.7% 98.9% 99.3% 99.7% 20

23 Annex 4 AGENDA ITEM NO: WCCCGB/13/03/106 Analysis by Provider and Specialty of all Long Waiters (ie patients waiting longer than 26 weeks) Admitted Pathways Non-Admitted Pathways Incomplete Pathways 26+ wks 40 wks 52+ wks 26+ wks 40 wks 52+ wks 26+ wks 40 wks 52+ wks COCH COCH COCH WIRRAL WIRRAL WIRRAL MID CHESHIRE MID CHESHIRE MID CHESHIRE WARR & HALT WARR & HALT WARR & HALT ROBERT JONES ROBERT JONES ROBERT JONES NUFFIELD NUFFIELD NUFFIELD OTHER OTHER OTHER wks 40 wks 52+ wks 26+ wks 40 wks 52+ wks 26+ wks 40 wks 52+ wks General Surgery General Surgery General Surgery Urology Urology Urology Trauma & Orthopaedics Trauma & Orthopaedics Trauma & Orthopaedics ENT ENT ENT Ophthalmology Ophthalmology Ophthalmology Oral Surgery Oral Surgery Oral Surgery Neurosurgery Neurosurgery Neurosurgery Plastic Surgery Plastic Surgery Plastic Surgery Cardiothoracic Surgery Cardiothoracic Surgery Cardiothoracic Surgery General Medicine General Medicine General Medicine Gastroenterology Gastroenterology Gastroenterology Cardiology Cardiology Cardiology Dermatology Dermatology Dermatology Respiratory Medicine Respiratory Medicine Respiratory Medicine Neurology Neurology Neurology Rheumatology Rheumatology Rheumatology Geriatric Medicine Geriatric Medicine Geriatric Medicine Gynaecology Gynaecology Gynaecology Other Other Other Total Total Total

24 Annex 5 AGENDA ITEM NO: WCCCGB/13/03/106 Analysis of Diagnostic performance against the 6 week target. Dec-12 Under 6 weeks Over 6 weeks MRI CT NON OBSTETRIC ULTRASOUND BARIUM ENEMA 1 0 DEXA SCAN 54 0 AUDIOLOGY ASSESSMENTS ECHOCARDIOGRAPHY ELECTROPHYSIOLOGY 0 0 PERIPHERAL NEUROPHYS 30 0 SLEEP STUDIES 1 0 URODYNAMICS 4 4 COLONOSCOPY FLEXI SIGMOIDOSCOPY 84 0 CYSTOSCOPY GASTROSCOPY

25 Does this report / its recommendations have implications and impact with regard to the following: A. Consortium Aims and Objectives 1. Quality (including patient safety, clinical effectiveness and patient experience) please outline impact 2011/12 Performance is aimed at improving Quality (including patient safety, clinical effectiveness and patient experience) 2. Commissioning Of Hospital And Community Services please outline impact 2011/12 Performance impact on acute and community services 3. Commissioning and Performance Management of GP Prescribing please outline impact The next version of the report will include performance on statin prescribing as one of the key indicators by which prescribing performance can be monitored Yes Yes Yes 4. Delivering Financial Balance please outline impact Yes Performance delivery is crucial to achievement of financial balance 5. Development Of The clinical commissioning group as a Commissioning Organisation please outline impact Ownership of Performance is an essential component of the clinical commissioning group s development as a commissioning organisation Yes B. Governance please outline impact Yes 1. Does this report: provide the Commissioning Board with assurance against any of the risks identified in the assurance framework (identify risk number) have any legal implications promote effective governance practice Assurance of plans to deliver Financial and Performance in 2011/12 2. Additional resource implications (either financial or staffing resources) No 3. Health Inequalities No 4. Human Rights, Equality and Diversity Requirements No 23

26 5. Clinical Engagement Has this report been developed with clinical input and do local clinicians support the report s recommendations? The report has been produced in conjunction with the Commissioning Delivery Committee which is chaired by a GP board member with other GP board members also part of the committee 6. Patient and Public Engagement No 24