Marymount Hospital Amenity Guide

Transcription

1 Marymount Hospital Amenity Guide

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3 Dear Patient, Thank you for choosing Marymount Hospital for your care. We are committed to addressing your needs and making your time here comfortable. Marymount is a Catholic hospital founded in 1949 by the Sisters of St. Joseph of the Third Order of St. Francis. With a history of trusted care and an ongoing dedication to putting our patients first, our mission is to provide excellent healthcare guided by the Christian values of service, compassion, dignity and respect. At Marymount Hospital, a Cleveland Clinic hospital, you will receive care from Cleveland Clinic and private practice physicians and specialists who work with skilled nurses and clinicians. We understand that this may be a time of anxiety for you and your loved ones, and we are here to help you in any way we can. This comprehensive hospital amenity guide contains useful information, and is a place to take notes and record questions, appointment dates, etc. Remember to take this guide home and bring it with you for future doctor s appointments, tests or hospital visits. Throughout your stay, please feel free to discuss any concerns you may have with your physicians and caregivers. We value the opportunity to serve you and appreciate the confidence you have placed in us. Sincerely, Richard D. Parker, MD President Marymount Hospital 3

4 Welcome Marymount Hospital is a Catholic hospital founded in 1949 by the Sisters of St. Joseph of the Third Order of St. Francis. The mission of the hospital is to provide excellent health care guided by the Christian values of service, compassion, dignity and respect. As a Catholic Hospital, we follow the Ethical and Religious Directives for Catholic Health Services and follow the policies of the Diocese of Cleveland. Marymount Hospital is a full-service, 315-bed acute care hospital serving communities in southern Cuyahoga County. The hospital is central to a unique 52-acre intergenerational campus, which includes assisted and independent living facilities for seniors, a nursing and memory care center, Trinity High School and the Marymount Child Care Center. Off-site facilities comprise the Marymount Medical Center, which includes an Emergency Department that is open daily from 7 a.m.-10 p.m., and an Ambulatory Surgery Center on Transportation Boulevard. Important Numbers Main Line: Care Management: Contact Patient: Emergency Room: Hospital Operator: Housekeeping: Medline Physician Referral Service: Ombudsman: Pastoral Care: or Patient Access Services/Admitting: Patient Information: Security: Social Services: Volunteers: Webpage: marymount.org Finding Your Way Driving Directions Marymount Hospital is located at McCracken Road in Garfield Heights, off I-480 at the Transportation Boulevard exit. The RTA bus line makes a stop in front of the hospital. Directions are available at 4

5 Travel, Transportation & Parking Bus Regional Transit Authority (RTA): Call for information and schedules Taxis & Limousines RH Myers: Yellow Cab: Shuttle Services Med Port: Provide-A-Ride: Regional transportation service, including ambulettes. Fee is based on your insurance coverage. Call at least 48 hours ahead of time to schedule transportation. Senior Transportation: Parking Locations Free surface parking is located throughout the campus. Handicap spaces are located near the hospital walkways. A free campus shuttle bus is available 24/7 to pick you up and drop you off at an entrance. You can arrange to be picked up by calling Security at Parking Rates Self-parking and valet is free. Valet Parking In addition to our surface parking, guests can use our free valet service at the Emergency Department entrance from 8 a.m.-4 p.m. Monday-Friday. Wheelchairs Wheelchairs are available for use on the Marymount campus at all drop-off entrances. Once inside, the hospital transporters can assist you in getting where you need to go. Please ask one of our greeters in a red vest, or volunteers in a blue vest, for assistance. Security Security personnel are available at or extension 8180 for escort service 24 hours daily. Security personnel patrol the inside and outside of the hospital campus 24 hours daily. 5

6 Accommodations & Services Greeters Our Patient Greeters are here to help and guide you to your hospital destination. Greeters wear red vests so they can be identified easily and are located throughout the hospital to provide help with wheelchairs, directions, transportation and patient room information. Patient Televisions Television is free of charge at Marymount Hospital. The television service offers a Cleveland Clinic information channel, patient education videos and cable television. Local television stations, plus many familiar cable TV channels, are available 24 hours a day. 6

7 Wireless Access Cleveland Clinic provides Internet access points at no charge in areas throughout the hospital and nearby buildings for guests who have devices that can receive wireless signals. You will be able to get on the Internet when you are near an access point. Guests are expected to use the wireless access in a legal and responsible manner. By using the wireless access network at Cleveland Clinic, the user acknowledges that he/she is subject to, and agrees to abide by, all laws, and all rules and regulations of the State of Ohio, and the federal government that is applicable to Internet use. Typically the wireless connection, CC-Public, will automatically be detected by your device, or you can connect manually through your device s Wi-Fi settings. Marymount Hospital Laboratory Marymount Hospital Outpatient Laboratory is located on the main floor, through Entrance 4, first door to the right, first room on the right. Our full-service, nationally recognized laboratory is equipped to perform testing quickly and accurately. You ll need to bring a valid order, less than one year old, from a licensed physician. Results are delivered to your physician when the test is completed. Outpatient Laboratory: Testing Hours: Monday-Friday: 6:30 a.m.-5:30 p.m. Saturday: 6:30 a.m.-3 p.m. Closed Sundays and Holidays Pharmacy Marymount Hospital offers convenient and hassle-free pharmacy services. We can have your prescriptions filled and ready upon your discharge. They can be picked up from the pharmacy or delivered to your room. For more information, please call Hours: Monday-Friday, 8 a.m.-6 p.m. 7

8 Spiritual Services Chaplains are here to minister to your spiritual and emotional needs and those of your family when you are in the hospital. Copies of the New Testament, prayer resources, Rosaries, prayer shawls and overhead morning and evening prayer are offered. The Chaplain s Role Chaplains respect your dignity and privacy. They do not impose beliefs or religious practices. They are caring listeners who have been trained to help with your special needs as a hospital patient and those of your family. They work with the healthcare team so that your spiritual needs, as well as your medical needs, are addressed. How to Request a Chaplain Our staff of caring chaplains is available to provide support, guidance and counsel to you and your family. Anyone can request a chaplain s visit you, a family member, your clergy, your doctor or a member of the hospital staff. Chaplains make drop-in visits to patient rooms as time permits, but always respond to a request. If you wish a visit from clergy of a particular faith or from your own pastor, priest, rabbi or imam, our office will assist you. Stations of the Cross Visitors and family in need of some fresh air can walk our Stations of the Cross located in the back of the hospital across from The Villa St. Joseph. Chapel Visitors and family are welcome to pray and meditate anytime in the Chapel located on the main floor of the hospital near the gift shop and cafeteria. Local House of Worship Please see the hospital chaplain for a list. A Catholic Mass is provided daily at 10:30 a.m. in our Chapel. It also can be seen on Channel 26 on your patient television. Chaplain Contact Information: or extension 8140 Banking ATMs are located in the Emergency Department and in the vending area outside the cafeteria. Visitor s Badging Marymount Hospital requires adult visitors to show a valid photo ID to enter the hospital after normal visiting hours. Visitors will be given a badge that shows their name and photo, room destination and expiration date (extended badges are available). It must be worn on the outermost clothing. Visitors who are unable to provide ID will not be denied entrance once the visit is confirmed, but they will be photographed. Marymount Hospital Badging Hours: 8 p.m.-5:30 a.m. daily. 8

9 Ombudsman The Ombudsman is the liaison between Marymount Hospital and the patient in resolving problems that may arise during the course of treatment. We recommend that patients first attempt to address their concerns with the department in which the problem occurred. If you do not reach a resolution with the person providing your care, we encourage you to contact the department manager or supervisor. If these attempts are unsatisfactory, call our Ombudsman Office at Presenting a complaint does not in itself compromise a patient s future access to care. Inpatient Meals The Food and Nutrition Services Department is pleased to offer you Room Service. We offer a wide variety of nutritious hot and cold choices throughout the day. Perhaps more importantly, we understand that each meal should contribute to your well-being. Hours of Service: 6:30 a.m.-8 p.m., soup and sandwich offering from 8-10 p.m. To Place Your Order: Please use your phone to call extension 6368 (MENU). Meals are prepared fresh to order and will be delivered in 45 minutes. For your convenience, you may also pre-order your meals for the day to be delivered at a specified time. Family members may order for you from home by calling (Please be sure to ask your host or hostess for a paper copy of the menu to take home). Diabetic patients will need to coordinate their meals with the nurse. 9

10 Amenities & Dining Activity Carts Volunteers bring around an Activity Cart on Sunday, Monday, Tuesday, Thursday and Friday afternoons with books, magazines, crossword puzzles, word searches and Sudoku. You can contact our Volunteer Office from 8 a.m.-4 p.m. at extension 8132 to request the Activity Cart. Harp Therapy The pretty sound of harpists can be heard outside patient s rooms on Wednesdays from 9 a.m. to noon. Special requests can be made during these hours by calling extension Pet Therapy The Volunteer Office offers pet therapy visits to patients on Monday mornings and Thursday evenings. The dogs are in good health and certified as pet therapy dogs. If you would like to request a visit from one of our therapy dogs, please contact Volunteer Services at extension Patients or roommates with asthma and/or allergies, those in isolation and other patients so deemed by medical professionals will not be permitted to interact with dogs. Dining The cafeteria (main floor of hospital) is open 6:30 a.m.-6:30 p.m. Monday-Friday and 7 a.m.-6 p.m. Saturday-Sunday. Vending Machines Vending machines are located just outside the cafeteria, in the lobby of the Emergency Room and in the lobby of the Trudell Behavioral Health Center. Shopping at Marymount Hospital The Gift Shop is located on the main floor of the hospital. It includes gifts, collectibles, home décor items, cards, clothing and accessories, candles and aromatherapy products, beverages, snacks, magazines, jewelry and more. It is open 9 a.m.-8 p.m. Monday-Friday and 10 a.m.-5 p.m. Saturday-Sunday. Gift shop delivery is available for patients. Purchases can be paid by cash or credit card. Call the gift shop to order items at

11 Welcome to Garfield Heights Dining Aladdin s Eatery: Rockside Road, Cleveland 4.7 miles from the hospital Applebee s: Vista Way, Garfield Heights 1.9 miles from the hospital Quaker Steak & Lube: WING 5935 Canal Road, Valley View 3.2 miles from the hospital Shula s Steak House: Quarry Lane, Independence 4.6 miles from the hospital Winking Lizard: Quarry Lane, Independence 4.6 miles from the hospital Hotels Americas Best Value Inn & Suites: Brecksville Road, Independence 2.9 miles from the hospital Crowne Plaza Hotel: Rockside Road, Independence 5.1 miles from the hospital DoubleTree Cleveland South: Quarry Lane, Independence 4.6 miles from the hospital Holiday Inn Cleveland South: Rockside Road, Independence 4.7 miles from the hospital LaQuinta Inn and Suites: Quarry Lane, Independence 4.6 miles from the hospital Residence Inn by Marriott: W. Creek Road, Independence 4.6 miles from the hospital Movie Theater Cinemark Theatre at Valley View: , Express Code Canal Road, Valley View, OH miles from the hospital 11

12 Marymount Hospital McCracken Rd., Garfield Heights, OH marymount.org REV. 4/15