The CDC Implementation Guide on Alcohol Screening and Brief Intervention: What PHNs Should Know. December 6, 2016 Webinar
|
|
- Laurence Wiggins
- 5 years ago
- Views:
Transcription
1 The CDC Implementation Guide on Alcohol Screening and Brief Intervention: What PHNs Should Know December 6, 2016 Webinar
2 Phone and Webinar Etiquette All attendee telephones will be muted If you have a question for the presenter: Type it in the Question Window on the right side of your screen Click on send privately button Questions will be answered at the end of the session in the order in which they are received Please refrain from sending messages to entire audience during the presentation Disclosures The presenters and planners of this educational activity have no conflict of interest and have not received any financial support for any part of the planning of this presentation.
3 Disclosures In order to successfully complete the education activity and receive 1.00 nursing contact hour, webinar APHN members must attend the entire Live presentation and complete the online course evaluation which will be ed to APHN members who were on the Live webinar. Continuing education credit will only be provided to those APHN members who attend the entire educational activity on 12/6/2016 and complete the evaluation form within 30 days following the live presentation. The webinar will be archived and slides will be posted on the members section of the APHN website Accreditation Statement Continuing education credit will be provided through the Public Health Nursing and Professional Development Unit. The Public Health Nursing and Professional Development Unit, North Carolina Division of Public Health, is approved as a provider of continuing nursing education by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Center s Commission on Accreditation. 3
4 The Presenters Ann M. Mitchell, PhD, RN, AHN-BC, FIAAN, FAAN Professor, University of Pittsburgh School of Nursing Irene Kane, PhD, MSN, RN, CNAA, EP-C Associate Professor, University of Pittsburgh School of Nursing Diane King, PhD Director and Research Assistant Professor, University of Alaska Anchorage Center for Behavior Health Research & Services; Institute of Social and Economic Research Beth Kelsey, EdD, APRN, WHNP-BC Director of Publications, NPWH Susan Rawlins, MS, APRN, WHNP-BC Director of Education, NPWH
5 Learner Outcomes for Webinar Upon completion of this webinar, PHNs will have increased knowledge regarding how to successfully plan, implement, & evaluate a successful and sustainable Alcohol SBI Program using the process outlined in the CDC Implementation Guide for Alcohol SBI.
6 PHN Core Competencies Addressed Analytic and Assessment Skills Policy Development/Program Planning Skills Communication Skills Leadership and Systems Thinking Skills
7 Implementation Process Basics This presentation is part University of Pittsburgh School of Nursing SBI: Workforce Expansion for Nurse Leaders grant-funded from the Centers for Disease Control & Prevention (CDC) /American Association of Colleges of Nursing (AACN) Grant WIP number: 2014-N-0004 and coordinated with IRETA and the John Hopkins School of Nursing, recipients of CDC/AACN grant. Please also see CDC for comprehensive FASD information.
8 Objectives Educate health professionals on steps to plan, implement, and evaluate an alcohol SBI program Examine step-by-step details on developing and implementing sitespecific programs Emphasize important factors geared towards successful program outcomes Describe important factors that provide sustainability for site-specific program
9 (CDC, 2014) Planning and Implementing Screening and Brief Intervention for Risky Alcohol Use A Step-by-Step Guide for Primary Care Practices
10 Introduction to Alcohol Screen and Brief Intervention: A Critical Clinical Preventive Service Like hypertension or tobacco screening, alcohol screening and brief intervention (alcohol SBI) is a clinical preventive service. It identifies and helps patients who may be drinking too much. It involves: A validated set of screening questions to identify patients drinking problems A short conversation with patients who are drinking too much, and for patients with severe risk, a referral to specialized treatment as warranted. The entire service takes only a few minutes, is inexpensive, and may be reimbursable. (CDC, 2014)
11 Risky drinking affects your patients health. Risky drinking may be associated with: Increasing the risk of hypertension, stroke, type 2 diabetes, cancers Cirrhosis of the liver Injury Violence Increased body weight Can impair short and long-term cognitive function Sexually transmitted diseases Unintended pregnancy Violent crime (CDC, 2014)
12 Implementation Basics I. Laying the Groundwork 1. Familiarize the planning team with alcohol SBI why it is an important medical service and how it works 2. Ensure that practice leaders are committed to implementing alcohol SBI II. Adapting Alcohol SBI to Your Practice 3. Plan Screening procedures 4. Plan brief intervention procedures 5. Establish procedures to refer patients with severe problems III. Implementing Alcohol SBI in Your Practice 6. Train staff for their specific roles 7. Pilot test and refine your plan 8. Manage initial full implementation so it succeeds IV. Refining and Promoting 9. Monitor and improve your alcohol SBI plan over time 10. Publicize your efforts so that others can learn from your experience (CDC, 2014)
13 I. Laying the Groundwork Share the rationale for implementing your new program before making specific changes! (CDC, 2014)
14 Step 1: Understand the Need for Alcohol SBI It is much more than alcohol dependence. The main target population for brief interventions is nondependent, risky drinkers The goal of the brief intervention is to motivate them to cut back or stop drinking. What is risky drinking? How much is too much? See Table at right. (CDC, 2014) A. Risky Drinking Levels for Healthy Adults Any person drinking more than either the daily or weekly levels in the table below is drinking too much. If a person exceeds the weekly levels, a long-term risk for a wide range of chronic conditions can occur. If a person exceeds the single-day levels, he or she risks intoxication, which is associated with a variety of more immediate risks. Healthy men ages All healthy women ages 21 and older Healthy men over age 65 No more than 4 drinks on any single day (5 or more drinks consumed within 2 hours is binge drinking) AND No more than 14 drinks a week No more than 3 drinks on any single day (4 or more drinks consumed within 2 hours is binge drinking) AND No more than 7 drinks a week B. For some people, even less is risky. The levels provided above are just one consideration in defining risky drinking. A variety of health conditions and activities may warrant limiting drinking to even lower levels or not drinking at all. Here are some examples. Individuals taking prescription or over-the-counter medications that may interact with alcohol and cause harmful reactions Individuals suffering from medical conditions that may be worsened by alcohol, e.g., liver disease, hypertriglyceridemia, pancreatitis Individuals who are driving, planning to drive, or participating in other activities requiring skill, coordination, and alertness C. For some people, any drinking at all is risky. Here are some examples. Individuals unable to control the amount they drink. This group includes people dependent on alcohol. Women who are pregnant or might become pregnant Individuals younger than age 21
15 Step 2: Get Organizational Commitment Implementing an effective alcohol SBI plan requires: A firm commitment from the leaders of your practice. Communication of that commitment to all relevant staff. Share CDC Alcohol SBI Fact Sheet with key managers to reach a common understanding of: The need for alcohol SBI in your practice, What alcohol SBI is, Your goals, and How you will inform staff member of your decision to implement alcohol SBI (CDC, 2014)
16 II. Adapting Alcohol SBI to Your Practice It is critical to plan fully all the elements of your alcohol SBI service before you start implementing or training staff to provide it. Step 3: Plan for Screening A complete alcohol SBI screening plan specifies: Which patients you will screen How often you will screen patients Which screening instrument you will use How and where you will screen How you will store and share screening results (CDC, 2014)
17 Who Will be Screened? Ideally, you should screen all of your patients with two possible exceptions: Children under 9 years of age, who are not likely to drink alcohol. Patients who are too ill to answer screening questions at a particular visit. (CDC, 2014)
18 How Often Should Patients be Screened? Because drinking patterns change over time, patients should be screened at least annually. If nearly all of your patients receive preventive-care physical examinations annually, the best time to provide alcohol SBI might be that visit. Alternatively, if many of your patients do not have annual physicals, you might want to screen every patient on the first visit of each year. (CDC, 2014)
19 Which Screening Instrument Will You Use? Recommended Screening Tools: The Single Question Alcohol Screen Single Question Can be included on intake questionnaire Simple, quick, and easy method of screening AUDIT-1-3 (US) Questions 1-3 identify patients who are drinking too much Can be administered in a minute (2-3 minutes for the full AUDIT) (CDC, 2014)
20 How Will the Screening be Performed and Where? Some suggestions are: Via computer before the patients arrives Via questionnaire in the reception room (CDC, 2014)
21 How Will Screening Forms be Scored and the Results be Shared and Stored? 1. Who will score the screening instruments? 2. How will screening results be shared with staff who will provide brief interventions? 3. How will screening results be recorded in the patient s chart? 4. Where will screening forms (if used) be stored and managed? 5. How will patients who screen positive be followed during future visits? If a patient screens positive, you will need to follow up appropriately as you would with any other risk factor. (CDC, 2014)
22 Step 4: Plan for Brief Intervention Two main issues: Who will deliver the interventions? Time Availability Knowledge and Experience Interpersonal Skills Willingness What will the basic elements of your intervention system be? When will interventions be delivered? How will you introduce the intervention for patients who screen positive? What elements will you include in the intervention? How long will interventions typically take? How will you intervene with patients who are likely to be dependent on alcohol? How will you follow patients who receive an intervention? How will the intervention be documented? (CDC, 2014)
23 Who Will Deliver the Interventions? Factors to Consider: Time Availability Knowledge and Experience Interpersonal Skills Willingness (CDC, 2014)
24 What Will the Basic Elements of Your Intervention System Be? Questions to Consider: When will interventions be delivered? How will you introduce the intervention for patients who screen positive? What elements will you include in the intervention? How long will interventions typically take? How will you intervene with patients who are likely to be dependent on alcohol? How will you follow patients who receive an intervention? How will the intervention be documented? (CDC, 2014)
25 Step 5: Establish Referral Procedures Three Available Resources: 1. The Substance Abuse and Mental Health Services Administration (SAMHSA.gov) 2. Your practice s contacts 3. Alcoholics Anonymous (AA) (CDC, 2014)
26 III. Implementing Alcohol SBI in Your Practice The steps for implementation include: Orienting and training all staff Planning and evaluating a pilot test Managing start up of full implementation (CDC, 2014) Picture via:
27 Step 6: Orientation and Training Steps to orientation and training include: 1. Determine who needs training 2. Orient all staff about risky alcohol use and alcohol SBI 3. Help staff become more comfortable discussing alcohol use 4. Train for alcohol SBI specialized functions (CDC, 2014) Picture via:
28 Step 7: Plan a Pilot Test Pilot Testing Evaluation Points: 1. Number of patients in target population 2. Percentage screened 3. Number and percentage who screen positive 4. Percentage of positives receiving an intervention 5. Percentage referred to treatment (CDC, 2014) Picture via:
29 Step 8: Support a Strong Start-Up When starting up your official and permanent program, consider the following: 1. Communicate 2. Provide hands-on help 3. Address unforeseen issues quickly 4. Offer feedback, encouragement, and thanks (CDC, 2014) Picture via:
30 IV. Refining and Promoting Monitor your quality improvement Stay current with developments in other programs Publicize your achievements. (CDC, 2014) Picture via:
31 Step 9: Monitor and Update Your Plan Seek front-line feedback Set specific time intervals to evaluate your program Keep up on research Learn from others (CDC, 2014) Picture via:
32 Step 10: Share Your Success Who to share your success with: Your organization s leaders Local community leaders, organizations, and citizens Members of regional and national organizations committed to quality medical services and advancing alcohol SBI Picture Via: (CDC, 2014)
33 References Centers for Disease Control and Prevention. Planning and Implementing Screening and Brief Intervention for Risky Alcohol Use: A Step-by-Step Guide for Primary Care Practices. Atlanta, Georgia: Centers for Disease Control and Prevention, National Center on Birth Defects and Developmental Disabilities, 2014.
34 Implementing Alcohol Screening and Brief Intervention (SBI) with Alaska Section of Public Health Nursing Supported by: CDC Cooperative Agreement #U84DD
35 Why Should Public Health Nurses Implement Alcohol SBI? Public Health Nurses are in an ideal position to reach/identify patients who drink at risky levels and provide brief education or intervention. Alcohol SBI Fits with public health objectives to reduce health risk through population-based approaches. Alcohol use contributes to increased STD rates, domestic violence, unplanned pregnancies, and FASDs, as well as higher risk for chronic conditions (hypertension, cancer). Risky use can be identified in 1-3 screening questions. 5 minutes of provider-focused counseling has been proven to reduce patients alcohol use over sustained periods.
36 Adoption of evidence based interventions requires systems-level changes, which in turn require planning and commitment of resources The literature has identified two essential ingredients to implementing practice change: Healthcare systems/providers willing to adapt their processes Researchers willing to adapt EBIs so they are feasible yet still effective
37 CDC-funded Opportunity: Project Goals Partner with a multi-clinic healthcare system that provides primary care services, to implement and evaluate alcohol SBI 1. Incorporate SBI into day-to-day clinical care 2. Identify barriers and facilitators 3. Create solutions to identified barriers 4. Evaluate the uptake of SBI in pilot sites Utilize CDC Draft SBI Implementation Guide
38 Participating partners Arctic FASD Regional Training Center (CBHRS, UAA) received a two-year award from CDC. Alaska Section of PHN: 24 public health centers plus itinerant nurses who support over 280 Alaska Native villages across the state. 3 PHN health centers (two urban and 1 rural) participated in the pilot.
39 What we did (Timeline of steps) Obtained organizational commitment from PHN Section Chief and Leadership team (March 2013) Formed a Planning team (April 2013) PHN quality improvement, informatics, training, nurse providers and managers, and UAA research team Decided on screening, brief intervention, referral and documentation processes (May 2013) Selected Screeners: T-ACE plus two NIAAA questions (CRAFFT for adolescents) Designated Eligible Visits: Gyn, Family Planning, Prenatal, Postpartum, STI, TB Designated staff roles: Who screens, who scores; where and when? Who delivers intervention; and when? Designed patient education materials/provider pocket guides and resources Drafted SBI policy and procedure and distributed it to 3 pilot sites
40 What we did (Timeline, continued) Trained health center staff at 3 pilot sites (June 2013) Conducted a pilot/collected data (July September 2014) Providers entered screening outcomes and contact notes in health records. Research team provided TA during regularly scheduled calls with pilot sites. Research team documented implementation process, provider feedback, and conducted key informant interviews with diverse PHN staff. Refined P&P throughout, shared data, implemented ideas Finalized P&P and Trained all PHNs to conduct alcohol SBI
41 Data Collected Reach (# of eligible patient visits receiving screening) Effectiveness (# of positive patients receiving a brief intervention or referral) Implementation process (used to monitor fidelity and refine protocols) Screening rates monitored throughout the study Chart reviews Field Notes from ongoing practice facilitation calls Key Informant Interviews Sustainability Provider satisfaction, perceived feasibility/effectiveness Formal policy and procedure for SBI Ongoing quality metrics and opportunities for staff training
42 100.0% Percent of Visits Screened for Risky Alcohol Use July 2013 September % 80.0% 70.0% 78.7% 60.0% 50.0% 56.5% 40.0% 30.0% 20.0% 10.0% 0.0% PHC 1 PHC 2 PHC 3 OVERALL Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
43 100.0% Percent of Screenings that Scored Positive for Risky Alcohol Use July 2013 September % 80.0% 70.0% 60.0% PHC 1 PHC 2 PHC 3 OVERALL 50.0% 40.0% 30.0% 32.4% 20.0% 23.6% 10.0% 0.0% Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
44 Implementation Process - get started Skills competence and confidence with SBI varied following training I think that [onsite training] made a difference in how easy it was for folks to incorporate it. [nurse interview] It s all about approach. Incorporate it as a part of the conversation. [training observation] trying to figure out a good way to talk about problem drinking or to talk about why we're asking all these questions. That can kind of take a little bit of thinking and just trying to figure out the best way to approach it for each person. [nurse interview] We should be asking these questions. I think it's right in there with our usual screenings or questions that we ask people regarding their well being and health habits. [nurse interview]
45 Implementation Process identify and address unforeseen issues quickly Documenting positive screens in patient charts met with some initial concern and resistance. Uncomfortable with the terminology- sounds too incriminating if records were released. [nurse, during a facilitation call] Let the people who actually work with clients decide what the wording should be. [nurse, during a facilitation call]
46 Implementation Process monitor fidelity, provide support Identified needs for continuous process improvement and skills practice/booster training I think it was the intervention piece that was, that's still the hardest part of it all. [nurse interview] my comfort level is getting stronger with more practice. [training observation]
47 Implementation Process update plans, integrate recommendations Competence and confidence improved over time I think initially it was challenging just because it was a change and it was a new form and a new way to question people. It s gotten a lot easier as we ve used it. [nurse interview] I have more tools to use. [nurse, during a facilitation call] Adapting and refining a draft P&P encouraged acceptance. I think it was helpful to see the process adapt as it went on, and that really empowered people for realizing that their experience and their voice did matter. And the process didn t change significantly as we went along, but there were improvements made. I think people felt that by the time it rolled out system-wide, it was a better process than it was when we started it as a pilot. [nurse manager interview]
48 Implementation Process Success stories Regarding a client in STD clinic we did the ETOH screen and talked briefly about family history. Apparently it hit a nerve because she returned to clinic 2 months later and saw a different nurse. She told him she had really taken the counseling to heart and was at that time 29 days sober. It was definitely a brief intervention, but for her it had an impact! Adolescent female client reported, I don t drink, I don t do drugs. Through screening the nurse found the client had a history of heavy alcohol use and was currently sober. The nurse mentioned she would not have learned about this information if SBI had not occurred. It really IS in HOW you ask the questions.
49 Alaska PHN Today alcohol SBI still going strong! As of October, 2016, policy still in place, actively monitoring quality: 73-78% eligible visits screened 7% of eligible visits deferred (goal is <5%) 27-32% of eligible visits screened positive However, 15-20% of eligible visits incomplete (i.e., no documentation of screening or deferment; investigating this) What contributed to sustaining alcohol SBI? Planning incorporated knowledge of what worked for other screenings (e.g., Domestic Violence; meaningful reporting) Piloting in a few PHC s to figure out the glitches Pilot led to development of supportive tools, refinement of policy PHNs knew about pilot and that alcohol SBI was coming Education and videos were put in place, so all new nurses get the same training
50 Final Points Alcohol SBI is a feasible, effective public health approach provides a low-intensity, low-cost clinical prevention service used to identify and intervene with people who drink too much Many who receive alcohol SBI respond positively and will reduce risks over time Clients not only asked about alcohol, but nurses have to talk to them about it, document, and follow-up Focus of BI on harm reduction, empowered nurses to intervene, reduce need to refer to treatment Implementing alcohol SBI requires planning and input from all levels of staff Drafting a written policy and procedure, that is piloted and refined prior to roll-out, enhances likelihood of success and sustainability Ongoing monitoring of adherence to screening protocols and improvement of brief intervention skills is key to assuring maximum reach and impact.
51 Acknowledgements Centers for Disease Control (project funder); Rhonda Richtsmeier, MN, RN (retired section chief), State of Alaska Public Health Nursing Linda Worman, DM, RN (current section chief), State of Alaska Public Health Nursing Arctic FASD-RTC project team, Becky Porter, project manager Marilyn Pierce-Bulger, ANP, CNM, project consultant and trainer
52 Position Statement on the Prevention of Alcohol Exposed Pregnancies
53 Why do organizations develop position statements? Address an identified issue relevant to mission statement and vision/goals Educate stakeholders about an issue Increase visibility as a leader concerning the issue Provide documentation of recommended actions to assist in obtaining support for related project/projects Provide documentation of recommended actions to assist in ongoing evaluation of achievements
54 NPWH s Mission is to ensure the provision of quality primary and specialty health care to women of all ages by women s health nurse practitioners and other women s health focused advanced practice registered nurses. Our mission includes protecting and promoting a woman's right to make her own choices regarding her health within the context of her personal belief system. NPWH s Vision is to strive to continuously improve access and quality of health care for women. This will be accomplished through excellence and innovation in continuing education and professional development; leadership in policy, practice and research; and through support and services for our members.
55 Writing Position Statements Initial Challenges Our BOD, CEO, and staff are dedicated to NPWH s mission and vision Our BOD, CEO, and staff are very, very busy We needed to agree on issues that should take highest priority We needed a plan for coordinating the process
56 Why Prevention of Alcohol Exposed Pregnancies? WHNPs see reproductive age women who are sexually active and not planning a pregnancy planning to become pregnant pregnant CDC Planning and Implementing Screening and Brief Intervention for Risky Alcohol Use: A Step-by-Step Guide for Primary Care Practices published in 2014 Opportunity to build partnerships with others with similar interests/goals
57 Developing Position Statements - Membership Engagement Writing Group Board of Directors Position Statement Reviewers Public Comment
58 Our Position Statement Format Statement of position Background information Implications for members and those they serve Recommendations for practice and advocacy Action organization will take to provide leadership and resources References Another challenge - Keeping it brief!
59 Step 1: The Writing Group Writing group recruitment Preparation of working draft for the writing group Additional resources/references obtained from writing group members Back and forth review and revision process
60 Step 2: Reviewers Recruitment of experts on the issue outside the organization Clinical specialists interdisciplinary Relevant national agency representatives Healthcare professionals involved in national level projects on the issue
61 Step 3: Public Comment NPWH Members and Affiliates
62 Step 4: NPWH Board of Directors Approval Does the position statement support the mission and vision of NPWH?
63 Getting Our Position Statement Out There Website Organization publications Conference and other meeting presentations Distribution to relevant policy makers and other organizations Virginia Henderson E-repository
64 Does a position statement make a difference? Done Survey of members prior to release of position statement regarding knowledge, skills, attitudes, behaviors related to the issue To Do Survey of members after release of position statement Collect data on types and number of stakeholders reached through dissemination venues Collect data on achievement of recommendations
65 Our Survey N = 216 What We Learned
66 % who responded frequently or always How often do you ask about alcohol use in your patients who are: sexually active and do not want to get pregnant in the next year, but are at risk for pregnancy? 72% planning a pregnancy within the next year? 84% are pregnant? 90% 64% have a protocol in place in their practice to screen all patients for their alcohol use.
67 % who answered very / completely confident in their skills to - ask women, including pregnant women, about their alcohol use. 87% identify levels of alcohol use considered risky in women. 69% conduct brief interventions for reducing alcohol use. 41% educate pregnant and non-pregnant women of reproductive age about the effects of alcohol on a developing fetus. 76%
68 % who agreed / strongly agreed with these statements Risky levels of drinking alcohol in women are considered to be > 4 drinks per occasion or > 7 drinks per week. 85% It is important to screen all pregnant women for alcohol use. 96% It is important to screen all women of reproductive age for alcohol use. 95% It is important to educate pregnant and non-pregnant women of reproductive age about the effects of alcohol on a developing fetus. 95% Alcohol is a teratogen. 95%
69 Next Steps Webinars to address identified gaps in knowledge and skills Continue to develop partnerships Development of other education and practice strategies to facilitate clinicians in their efforts to prevent of alcohol exposed pregnancies Evaluate outcomes
70 If we did all of the things we are capable of doing, we would literally astonish ourselves. Thomas Edison
71 Questions & Comment
72 Celebrating 80 Years of Public Health Nursing THANK YOU! For further information on this Webinar and other programs offered by the Association of Public Health Nurses, please go to: or call us at You can also reach us by at: or
The Nurse s Role in Alcohol Screening and Brief Intervention (asbi): An FASD Prevention Strategy
The Nurse s Role in Alcohol Screening and Brief Intervention (asbi): An FASD Prevention Strategy MARILYN PIERCE-BULGER, MN, FNP-BC, CNM OWNER/FOUNDER FASDX SERVICES LLC, ANCHORAGE, ALASKA The Presentation
More informationAlcohol Screening & Brief Intervention A Self-Paced Program for Nurses
Alcohol Screening & Brief Intervention A Self-Paced Program for Nurses Deborah Finnell,1* Ann M. Mitchell,2 Christine L. Savage,1 Irene Kane,2 Robert Kearns,1 Nathan Poole,1 Hilda Rizzo-Busack,1 Scott
More informationPublic Health Department Accreditation and the Public Health Nurse
Public Health Department Accreditation and the Public Health Nurse Kaye Bender, President and CEO Public Health Accreditation Board APHN Webinar March 17, 2015 www.phnurse.org Phone and Webinar Etiquette
More informationCASE MANAGEMENT POLICY
CASE MANAGEMENT POLICY Subject: Acuity Scale Determination Effective Date: March 21, 1996 Revised: October 25, 2007 Page 1 of 1 PURPOSE: To set a minimum standard across Cooperative agencies regarding
More informationTEAMWORK: INTERPROFESSIONAL DEVELOPMENT THAT CREATES IMPACT
TEAMWORK: INTERPROFESSIONAL DEVELOPMENT THAT CREATES IMPACT The National Perinatal Information Center is dedicated to the improvement of perinatal health through comparative data analysis, program evaluation,
More informationCreating A Niche: Medical-Surgical Nurses Role in Succesful Program Development (Oral)
Lehigh Valley Health Network LVHN Scholarly Works Patient Care Services / Nursing Creating A Niche: Medical-Surgical Nurses Role in Succesful Program Development (Oral) Eileen Sacco MSN, RN, CNRN, ONC
More informationHow to Approach Data Collection and Evaluation in SBHCs
How to Approach Data Collection and Evaluation in SBHCs California School Health Centers Association Annual Conference March 15, 2013 Presenters: Serena Clayton PhD, Executive Director, California School
More informationHealthy Moms Happy Babies 2nd Edition, 2015 Has Answers
Healthy Moms Happy Babies 2nd Edition, 2015 Has Answers Building Stronger Collaborations With Domestic Violence Agencies and Addressing Programmatic Barriers to Screening: For free technical assistance
More informationPatient-Centered Connected Care 2015 Recognition Program Overview. All materials 2016, National Committee for Quality Assurance
Patient-Centered Connected Care 2015 Recognition Program Overview All materials 2016, National Committee for Quality Assurance Learning Objectives Introduction to Patient-Centered Connected Care and Eligibility
More informationMinnesota CHW Curriculum
Minnesota CHW Curriculum The Minnesota Community Health Worker curriculum is based on the core competencies that are identified in Minnesota s CHW "Scope of Practice." The curriculum also incorporates
More informationFrom Implementation to Optimization: Moving Beyond Operations
From Implementation to Optimization: Moving Beyond Operations Session 260, March 8, 2018 Scott Aikey, Sr. Director, Core Clinical Applications Children s Hospital of Philadelphia 1 Conflict of Interest
More informationThe Duchess Nina Nursing Home Care Home Service
The Duchess Nina Nursing Home Care Home Service 13 Limekilnburn Road Quarter Hamilton ML3 7XA Telephone: 01698 427507 Type of inspection: Unannounced Inspection completed on: 25 January 2018 Service provided
More informationHow To Make A Good Vascular Access Program Even Better. Thursday, April 14, Welcome to our Webinar: Presenters: Cindy Miller, RN
Presenters: Cindy Miller, RN - The Renal Network Raynel Wilson, RN -The Renal Network -Julie Guss, RN -FMC Heart of Ohio Welcome to our Webinar: How To Make A Good Vascular Access Program Even Better -Heidi
More informationDraft. Public Health Strategic Plan. Douglas County, Oregon
Public Health Strategic Plan Douglas County, Oregon Douglas County 2014 Letter from the Director Dear Colleagues It is with great enthusiasm that I present the Public Health Strategic Plan for 2014-2015.
More informationHIMSS Nicholas E. Davies Award of Excellence Case Study Nebraska Medicine October 10, 2017
HIMSS Nicholas E. Davies Award of Excellence Case Study Nebraska Medicine October 10, 2017 Nebraska Medicine $1.2 billion academic health system 8,000 employees More than 1,000 affiliated physicians Primary
More informationEDS 2. Making sure that everyone counts Initial Self-Assessment
EDS 2 Making sure that everyone counts Initial Self-Assessment Equality Delivery System for the NHS EDS2 Summary Report Implementation of the Equality Delivery System EDS2 is a requirement on both NHS
More informationWebinar Control Panel
Clear Communications Through Dashboard Reports 1 2012 Community Action Program Legal Services, Inc. Webinar Control Panel Raise your hand to ask a question Only enabled if you have entered your Audio Pin!
More informationTransforming Health Care with Health IT
Transforming Health Care with Health IT Meaningful Use Stage 2 and Beyond Mat Kendall, Director of the Office of Provider Adoption Support (OPAS) March 19 th 2014 The Big Picture Better Healthcare Better
More informationChange Management at Orbost Regional Health
Change Management at Orbost Regional Health Our change management journey 1 Medication Change System Meds at Beds 2 The slightly exaggerated before process 3 Project Goals The purpose of the Meds at Beds
More informationKentucky Sepsis Summit. August 2016
1 Kentucky Sepsis Summit August 2016 St. Elizabeth Healthcare About Us: - 7 facilities & over 1200 licensed beds - Serving the NKY/Cincinnati Region in: - Orthopedic Care - Heart and Vascular Institute
More informationThe Minnesota Statewide Quality Reporting and Measurement System (SQRMS)
The Minnesota Statewide Quality Reporting and Measurement System (SQRMS) Denise McCabe Quality Reform Implementation Supervisor Health Economics Program June 22, 2015 Overview Context Objectives and goals
More informationSection IX Special Needs & Case Management
Section IX Special Needs & Case Management Special Needs and Case Management 181 Integrated Health Care Management (IHCM) The Integrated Health Care Management (IHCM) program is a population-based health
More informationCare Coordination and the Healthy Start Community. Kimberlee Wyche Etheridge, MD,MPH WycheEffect LLC
Care Coordination and the Healthy Start Community Kimberlee Wyche Etheridge, MD,MPH WycheEffect LLC Webinar Purpose To provide Healthy Start grantees with additional information on implementing care coordination
More informationPatient and Family Engagement Strategy. April 10, 2013
Patient and Family Engagement Strategy April 10, 2013 1 Webinar Agenda Overview & Introductions Kathy Wallace Why is Patient & Family Engagement the Right Thing to do? Carrie Brady Patient & Family Advisor
More informationBoard Briefing. Board Briefing of Nursing and Midwifery Staffing Levels. Date of Briefing January 2018 (December 2017 data)
Board Briefing Board Briefing of Nursing and Midwifery Staffing Levels Date of Briefing January 2018 (December 2017 data) This paper is for: Sponsor: Chief Nurse- Dame Eileen Sills (DBE) Decision Author:
More informationTEXAS CHILDREN S EMPLOYEE MEDICAL CLINIC
DEPARTMENT NAME TEXAS CHILDREN S EMPLOYEE MEDICAL CLINIC THE NEW VALUE IN EMPLOYER HEALTH CENTERS & SERVICES Julie Griffith, Manager, Employee Medical Clinic and Wellness Houston Business Coalition on
More information2015 DUPLIN COUNTY SOTCH REPORT
2015 DUPLIN COUNTY SOTCH REPORT Reported March 2016 State of the County Health Report The State of the County Health Report provides a review of the current county health statistics and compares them to
More informationCOMMITTEE REPORTS TO THE BOARD
Item # 9 F i COMMITTEE REPORTS TO THE BOARD To From South East LHIN Board Members Quality Committee Reviewed by Quality Committee Committee Members of the Committee were given the opportunity to review
More informationRequest for Proposals Announcement
Evidence-Based Practices in Treatment of Adolescent Substance Use Disorders Request for Proposals Announcement November 16, 2007 Contents General Information... 5 Background... 5 Stages in Implementing
More informationIntroduction SightFirst Program Goals
LIONS CLUBS INTERNATIONAL FOUNDATION SIGHTFIRST GRANT APPLICATION Introduction The mission of the Lions Clubs International Foundation s SightFirst program is to build eye care systems to fight blindness
More informationQuality Measure Indicators +Throughput Metrics + Automated Dashboard = Innovation to Improve Quality Goals
Quality Measure Indicators +Throughput Metrics + Automated Dashboard = Innovation to Improve Quality Goals DMC Harper- Hutzel Hospital The DMC is an 8 facility academic medical center Harper-Hutzel is
More informationMaternal, Child and Adolescent Health Report
Maternal, Child and Adolescent Health Report San Francisco Health Commission Community and Public Health Committee Mary Hansell, DrPH, RN, Director September 18, 2012 Presentation Outline Overview Emerging
More informationEnhancing Communication Skills: A Catalyst for Organizational Cultural Transformation Presented by William Maples, MD, Chief Medical Officer,
Enhancing Communication Skills: A Catalyst for Organizational Cultural Transformation Presented by William Maples, MD, Chief Medical Officer, Professional Research Consultants and Executive Director, The
More informationNURSING (MN) Nursing (MN) 1
Nursing (MN) 1 NURSING (MN) MN501: Advanced Nursing Roles This course explores skills and strategies essential to successful advanced nursing role implementation. Analysis of existing and emerging roles
More informationREQUEST FOR PROPOSALS (RFP) State, Tribal and Community Partnerships to Identify and Control Hypertension
REQUEST FOR PROPOSALS (RFP) State, Tribal and Community Partnerships to Identify and Control Hypertension I. Summary Information Purpose: The Association of State and Territorial Health Officials (ASTHO),
More informationOffice of Surveillance, Epidemiology, and Laboratory Services Epidemiology and Analysis Program Office
Taking a Critical Look at the Evidence Base for Community Health Improvement: The US Preventive Services Task Force and the Task Force on Community Preventive Services Shawna L. Mercer, MSc, PhD, Director
More informationTCLHIN Standardized Discharge Summary
TCLHIN Standardized Discharge Summary ehealth Conference June 4, 2014 Kara Kitts Quality Improvement Manager St. Michael s Hospital Ontario Healthcare System 14 Local Health Integration Networks (LHINs)
More informationTrauma-Informed Primary Care Initiative
Kaiser Permanente & National Council for Behavioral Health Trauma-Informed Primary Care Initiative Learning Community Informational Webinar April 15 & 16, 2015 How to Ask a Question Type into the question
More informationIntegrated Behavioral Health
1, Core Competencies, Chapter 16 Integrated Behavioral Health Contributor: Michael Mabanglo and Elizabeth Morrison Edited by Marc Avery Revision Date: 2/6/17 Definition and Why Supporting Integrated Behavioral
More informationImproving Intimate Partner Violence Screening in the Emergency Department Setting
The Henderson Repository is a free resource of the Honor Society of Nursing, Sigma Theta Tau International. It is dedicated to the dissemination of nursing research, researchrelated, and evidence-based
More informationPathways to Diabetes Prevention
Pathways to Diabetes Prevention How Colorado Organizations are Creating Healthcare Referral Systems that Work Introduction It is estimated that 35% of Colorado adults and half of all adults aged 65 years
More informationNational Council for Behavioral Health. Trauma-informed Primary Care: Fostering Resilience and Recovery Learning Community
National Council for Behavioral Health Trauma-informed Primary Care: Fostering Resilience and Recovery Learning Community Request for Applications INTRODUCTION The National Council for Behavioral Health
More informationAnd the Evidence Shows Using Specialty Certification from The Joint Commission Improves Quality
And the Evidence Shows Using Specialty Certification from The Joint Commission Improves Quality Leisha Buller, MSN, ACNP-BC Lindsey Canon, MSN, RNC Ashley Hodo, MSN, RN Using The Joint Commission s Certification
More informationEnhancing Patient Quality and Safety with Compliance
Enhancing Patient Quality and Safety with Compliance April 23, 2013 John Kalb, JD, CCEP, CHPC Operational Excellence Executive/ Compliance Officer Kootenai Health Content A successful compliance program
More informationCAUTI Reduction A Clinton Memorial Presentation
CAUTI Reduction 2016 A Clinton Memorial Presentation Clinton Memorial Statistics Rurally situated in a primarily agricultural community with a population of 42,000 The hospital is licensed for 165 beds
More information2ab and 3cd. BTS Topic Selection:
2ab and 3cd. BTS Topic Selection: Meet Your Colleagues PG Pg. 3 Topic Selection Objectives By the end of this session you should be able to: List the reasons that topic selection is a critical factor in
More informationPublic Health Nurses Review of the Evidence Base of State Healthcare Priorities
Public Health Nurses Review of the Evidence Base of State Healthcare Priorities Kathleen A. Baldwin, PhD, RN Roberta Lyons, MPH Nancy DeVilder, MS, RN Sharon Foy, BS, RN Deb Kasper, BSN, RN Lisa Walter,
More informationAdvancing Preconception Wellness: Health System Learning Collaborative
Advancing Preconception Wellness: Health System Learning Collaborative Webinar #3 September 15, 2016 4PM EST Dial in : 1-800-371-9219 Participant Code: 6080761 Agenda Welcome and Introductions Learning
More informationColorado Medical-Dental Integration Project (CO MDI)
Colorado Medical-Dental Integration Project (CO MDI) Allison Cusick, MPA, CHES National Oral Health Conference April 2016 Colorado Medical-Dental Integration CO MDI Five-Year Initiative Launched in 2014
More informationImproving Pain Center Processes utilizing a Lean Team Approach
Improving Pain Center Processes utilizing a Lean Team Approach Organization Name: St. Joseph Medical Center Type: Acute Care Hospital Contact Person: Sue Mitchell Title: Nurse Mgr Pain Mgmt Center E-Mail:
More informationImproving Collaboration With Palliative Care (PC): Nurse Driven Screenings for PC Consults (C833) Oct 8, 2015 at 2pm
2015 ANCC National Magnet Conference Week 4 of 5 Improving Collaboration With Palliative Care (PC): Nurse Driven Screenings for PC Consults (C833) Oct 8, 2015 at 2pm Melissa Browning, DNP, ARPN, CCNS Ann
More informationACO Practice Transformation Program
ACO Overview ACO Practice Transformation Program PROGRAM OVERVIEW As healthcare rapidly transforms to new value-based payment systems, your level of success will dramatically improve by participation in
More informationHypertension Best Practices Symposium Sponsored by AMGA and Daiichi Sankyo, Inc.
Hypertension Best Practices Symposium Sponsored by AMGA and Daiichi Sankyo, Inc. October 13-15, 15, 2010 Scottsdale, AZ Kaiser Permanente of the Mid-Atlantic States (KPMAS) 1 KPMAS Medical Group Profile
More informationTHE PARENT IS YOUR PATIENT TOO!
THE PARENT IS YOUR PATIENT TOO! MAKING THE CASE FOR INTIMATE PARTNER VIOLENCE ADVOCACY IN THE PEDIATRIC SETTING May 10, 2017 Note: Listen to the webinar using your computer s speakers. There is no phone
More informationOregon Community Development Block Grant Program 2018 Annual Action Development September 22, 2017
Oregon Community Development Block Grant Program 2018 Annual Action Development September 22, 2017 Becky Baxter and Fumi Schaadt Program Policy Coordinator Economic Development Division Updates Topic of
More informationThe Art and Science of Evidence-Based Decision-Making Epidemiology Can Help!
The Art and Science of Evidence-Based Decision-Making Epidemiology Can Help! Association of Public Health Epidemiologists in Ontario The Art and Science of Evidence-Based Decision-Making Epidemiology Can
More informationMission: Providing excellent health care to American Indians. Vision: To be the national model for American Indian Health Care
Mission: Providing excellent health care to American Indians Vision: To be the national model for American Indian Health Care Core Values: Patient First, Quality, Integrity, Professionalism and Indian
More informationBLACK/AFRICAN AMERICAN HEALTH INITIATIVE Ayanna Bennett, MD Director Of Interdivisional Initiatives. October 18, 2016 Update
BLACK/AFRICAN AMERICAN HEALTH INITIATIVE Ayanna Bennett, MD Director Of Interdivisional Initiatives October 18, 2016 Update BAAHI History 2014 BAAHI Charter: PHD and SFHN agree to work together to improve
More informationImproving Children s Health Together
Improving Children s Health Together Improvement is our business. Committed professionals and organizations across the U.S. are working hard every day to make it easier for children and families to live
More informationContents: This package contains: 1. The Request for Proposals 2. The Grant Application Form 3. Budget Narrative Worksheet.
Application Package: for demonstration project funding available through the United States Department of Health and Human Services, Administration for Community Living. Background: The purpose of this
More informationHPV Vaccination Quality Improvement: Physician Perspective
HPV Vaccination Quality Improvement: Physician Perspective Discussion of efforts to raise HPV vaccine coverage using quality improvement from a physician s perspective Alix Casler, M.D., F.A.A.P. Chief
More informationICHP : Department of Health Care Policy & Financing Updates
ICHP : Department of Health Care Policy & Financing Updates Payment Rate for E&M Codes Beginning January 1, 2015, Colorado Medicaid is reimbursing covered office visit (E&M) and vaccine administration
More informationJMOC Update: Behavioral Health Redesign. March 16 th, 2017
JMOC Update: Behavioral Health Redesign March 16 th, 2017 Ohio Medicaid Behavioral Health Redesign Initiative The Redesign Initiative is an integral component of Ohio s comprehensive strategy to rebuild
More informationCommunity Service Plan
Community Service Plan 2016-2018 The Mission of Oswego Hospital is to provide accessible, quality care and improve the health of residents in our community. Oswego Hospital An Affiliate of Oswego Health
More informationAdvancing Preconception Wellness: Health System Learning Collaborative
Advancing Preconception Wellness: Health System Learning Collaborative Webinar #5 January 12, 2017 4PM EST Dial in : 1-800-371-9219 Participant Code: 6080761 Agenda Welcome Learning Collaborative Goals
More informationObjectives. Models of Integrated Behavioral Health Care 9/23/2015
Models of Integrated Behavioral Health Care Carlton D. Craig, Ph.D. Vernon R. Wiehe Endowed Professor in Family Violence University of Kentucky College of Social Work Carlton.craig@uky.edu (859)-257-6657
More informationRaising the Bar On Infusion Safety: A Patient Safety Program at Baylor Scott & White Health Improving Infusion Pump Safety: A Systematic Approach
Raising the Bar On Infusion Safety: A Patient Safety Program at Baylor Scott & White Health Improving Infusion Pump Safety: A Systematic Approach July 18, 2016 AAMI Foundation Vision: To drive the safe
More informationCHC-A Continuity Dashboard. All Sites Continuity - Asthma. 2nd Qtr-03. 2nd Qtr-04. 2nd Qtr-06. 4th Qtr-03. 4th Qtr-06. 3rd Qtr-04.
PPC1: ACCESS AND COMMUNICATION Element B: Access and Communication Results Item 1: Visits with assigned PCP Continuity data is reviewed each month at our Office Redesign Committee (ORDC). The data is collected
More informationPELOTON SCREENING SERVICES
Hearing Screening PELOTON SCREENING SERVICES PROVEN. COST-EFFECTIVE. BABY-CENTRIC. www.natus.com WHY WE SCREEN Since early detection of hearing loss is essential for achieving optimal language, learning,
More informationWPCC Workgroup. 2/20/2018 Meeting
WPCC Workgroup 2/20/2018 Meeting Today s Agenda 1. Introductions 2. Medicaid Transformation Overview 3. WPCC in the Transformation 4. Change Plan Overview 5. Review of Supporting Data 6. Change Plan Deep
More informationIllinois Birth to Three Institute Best Practice Standards PTS-Doula
Illinois Birth to Three Institute Best Practice Standards PTS-Doula The Ounce recognizes that there are numerous strategies that can be employed to effectively serve pregnant and parenting teens and their
More information2.0 APPLICABILITY OF THIS PROTOCOL AGREEMENT FRAMEWORK
Roles and Responsibilities of the Director (Child, Family and Community Service Act) and the Ministry Of Health: For Collaborative Practice Relating to Pregnant Women At-Risk and Infants At-Risk in Vulnerable
More informationPPC2: Patient Tracking and Registry Functions
PPC2: Patient Tracking and Registry Functions Element F: Use of System for Population Management At we use our EMR, clinical event manager, and the ad hoc reporting system (Business Objects) for a multi-pronged
More informationWhat is a Pathways HUB?
What is a Pathways HUB? Q: What is a Community Pathways HUB? A: The Pathways HUB model is an evidence-based community care coordination approach that uses 20 standardized care plans (Pathways) as tools
More informationCLINICAL PRACTICE EVALUATION II: CLINICAL SYSTEMS REVIEW
Diplomate: CLINICAL PRACTICE EVALUATION II: CLINICAL SYSTEMS REVIEW A. INFORMATION MANAGEMENT 1. Does your practice currently use an electronic medical record system? Yes No 2. If Yes, how long has the
More informationCenter for Community Collaboration Department of Psychology University of Maryland, Baltimore County November 9, 2009
Center for Community Collaboration Department of Psychology University of Maryland, Baltimore County November 9, 2009 Describe screening and brief interventions Review possible screening methods and instruments
More informationREQUEST FOR PROPOSALS FOR RESEARCH AND GRADUATE STUDENT AWARDS ON MIGRATION AND HEALTH
2017- REQUEST FOR PROPOSALS FOR RESEARCH AND GRADUATE STUDENT AWARDS ON MIGRATION AND HEALTH Required Letter of Intent (LOI) Due January 19,, 5:00 PM PST Full Proposals Due March 16,, 5:00 PM PDT RESEARCH
More informationPERFORMANCE IMPROVEMENT REPORT
PERFORMANCE IMPROVEMENT REPORT First Quarter Fiscal Year 214 October-December, 213 Daniel Coffey, CEO 1 Executive Summary The Quarterly Performance Improvement Report summarizes the measures used to monitor
More informationDomestic Violence Screening in Women s Health: Rooming Alone
Project Leads: Domestic Violence Screening in Women s Health: Rooming Alone Cristin Panzarella MD, Annette Saunders LCSW, MBA Sally Detweiler MBA, BSN, RN Sponsors: Kelli Kane Senior Operations Director
More informationCommunity Health Needs Assessment
Community Health Needs Assessment Bollinger County, Missouri This assessment will identify the health needs of the residents of Bollinger County, Missouri, and those needs will be prioritized and recommendations
More informationChild and Family Development and Support Services
Child and Services DEFINITION Child and Services address the needs of the family as a whole and are based in the homes, neighbourhoods, and communities of families who need help promoting positive development,
More informationAdult Learning. Initiation Client identifies adult learning need(s). Date
Birth Adult Learning Client identifies adult learning need(s). Date Partner with client to establish and review educational and/or career goals. Document goal(s) and desired outcome(s). Goals: Assist client
More informationExpanding Access to Financing & Telehealth for Rural Health Care Providers: Washington State
Expanding Access to Financing & Telehealth for Rural Health Care Providers: Washington State September 13, 2016 in Olympia, Washington September 15, 2016 in Cheney, Washington Leila Samy, MPH Rural Health
More informationDisclosure: No conflicts of interest to declare 9/21/2018
SBIRT + Management: Managing Substance Use Disorders in Health Care Settings 42 nd Annual Educational Conference International Nurses Society on (IntNSA) October 3-6, 2018 Katherine Fornili, DNP, MPH,
More informationTeaching A Nurse To Tweet: APHN Twitter Bootcamp! April 19, 2016 Webinar
Teaching A Nurse To Tweet: APHN Twitter Bootcamp! April 19, 2016 Webinar www.phnurse.org Requirements for Successful Completion In order to successfully complete the education activity and receive 1.00
More information2016 Mommy Steps Program Descriptions
2016 Mommy Steps Program Descriptions Our mission is to improve the health and quality of life of our members Mommy Steps Program Descriptions I. Purpose Passport Health Plan (Passport) has developed approaches
More informationHonoring Choices. Qualis Health May 19, 2016
Honoring Choices Qualis Health May 19, 2016 Qualis Health A leading national population health management organization The Medicare Quality Innovation Network - Quality Improvement Organization (QIN-QIO)
More informationMaternity and Family Education
2014 Maternity and Family Education Phone: 980-487-3983 email: crmcmaternityandfamilyeducation@carolinashealthcare.org 1 2 Maternity and Family Education Programs When it comes to having a baby, you can
More informationHealth & Medical Policy
[insert organisation name/logo] Health & Medical Policy Document Status: Date Issued: Lead Author: Approved by: Draft or Final [date] [name and position] [insert organisation name] Board of Directors on
More informationPerformance Management in Maternal and Child Health
Performance Management in Maternal and Child Health Stephen E. Saunders, M.D., M.P.H. Associate Director for Family Health Illinois Department of Human Services "Improving Health System Performance and
More informationThe Digital ICU: Return On Innovation
The Digital ICU: Return On Innovation Cheryl Hiddleson, MSN, RN, CCRN-E Director, Emory eicu Center May, 2017 The Digital ICU: Return on Innovation Cheryl Hiddleson MSN, RN, CCRN-E Director, Emory eicu
More informationThe Institute of Medicine Committee On Preventive Services for Women
The Institute of Medicine Committee On Preventive Services for Women Testimony of Hal C. Lawrence, III, MD, FACOG Vice President for Practice Activities American Congress of Obstetricians and Gynecologists
More informationBoard Briefing. Board Briefing of Nursing and Midwifery Staffing Levels. Date of Briefing August 2017 (July 2017 data)
Board Briefing Board Briefing of Nursing and Midwifery Staffing Levels Date of Briefing August 2017 (July 2017 data) This paper is for: Sponsor: Chief Nurse- Dame Eileen Sills (DBE) Decision Author: Workforce
More informationHealth Needs Assessment 2018 Implementation Plan
Health Needs Assessment 2018 Implementation Plan HSHS St. John s Hospital is an affiliate of Hospital Sisters Health System, a multi-institutional health care system comprised of 14 hospitals and an integrated
More informationWednesday, April 22, :00 a.m. Eastern
Wednesday, April 22, 2015 11:00 a.m. Eastern Dial In: 888.863.0985 Conference ID: 5358648 Slide 1 Speakers Karen Harris, MD, MPH, FACOG President, North Florida Women's Physicians Medical Director of Patient
More informationABCD FAMILY PLANNING TRAINING INSTITUTE
ABCD FAMILY PLANNING TRAINING INSTITUTE 2018 Calendar The ABCD Family Planning Training Institute provides professional level training on family planning, reproductive health and sexuality education for
More informationAn Overview of the Health Home Serving Children
An Overview of the Health Home Serving Children Webinar Logistics All attendees will be automatically muted and in listen-only mode for the duration of the presentation Participation is highly encouraged!
More informationNHS Borders Feedback and Complaints Annual Report
NHS Borders Feedback and Complaints Annual Report 2016-17 1 Introduction NHS Borders Feedback and Complaints Annual Report 2016-17 is a summary of the feedback provided by the complaints, comments, concerns
More informationEngaging Leaders: From Turf Wars to Appreciative Inquiry
Engaging Leaders: From Turf Wars to Appreciative Inquiry Principles of Leadership for a Quality and Safety Culture Harvard Safety Certificate Program 2010 Gwen Sherwood, PhD, RN, FAAN Gwen Sherwood, PhD,
More informationScottish Ambulance Service. Feedback, Comments, Concerns and Complaints. Annual Report
Scottish Ambulance Service Feedback, Comments, Concerns and Complaints Annual Report 2015-16 Contents 1. Introduction 3 2. Encouraging and Gathering Feedback 4 3. Complaints Handling and Organisational
More information