Action Plan 7\14 Patient experience in adult NHS services NICE CG 138 (Feb 2012) March 2014
|
|
- Lewis Lang
- 5 years ago
- Views:
Transcription
1 Action Plan 7\14 Patient experience in adult NHS services NICE CG 138 (Feb 2012) March 2014 Title: Action Plan 7\14 Patient experience in adult NHS services: improving the experience of care for people using adult NHS services NICE CG 138(Published 02/2012) Prepared by: Presented by: Main aim: Recommendations: Previous Forum: David Boyle, Clinical Development Officer David Boyle, Clinical Development Officer To provide assurance that SWASFT complies with all relevant NICE guidance The CEG is requested to discuss these papers and to agree actions as outlined. None This report references: Board Assurance Framework e.g. BAF01-11, BAF02-11 (the BAF includes reference to Board Self Certs, COs and CQC) Directorate Business Plans
2 Action Plan 07/14 Patient experience in adult NHS services: improving the experience of care for people using adult NHS services NICE CG 138 (Published February 2012) ID Recommendation Action Required Ensure that factors such as physical or learning disabilities, sight, speech or hearing problems and difficulties with reading, understanding or speaking English are addressed so that the patient is able to participate as fully as possible in consultations and care Ask the patient about and take into account any factors, such as their domestic, social and work situation and their previous experience of healthcare, that may: impact on their health condition and/or affect their ability or willingness to engage with healthcare services and/or affect their ability to manage their own care and make decisions about self-management and lifestyle choices. None; In line with: clinician education, Trust Policies on Equality & Diversity and Codes of Conduct; Trust Patient Experience Policy; Prehospital communication guide. None; In line with: clinician education, Trust Policies on Equality & Diversity and Codes of Conduct; Trust Patient Experience Policy Target Date Person Responsible Date Achieved Listen to and address any health beliefs, concerns and preferences that the patient has, and be aware that these affect how and whether they engage with treatment. Respect their views and offer support if needed to help them engage effectively with healthcare services and participate in selfmanagement as appropriate None; In line with clinician education, and Trust Policies on Patient Experience, Equality & Diversity and Codes of Conduct; Relevant professional registration body codes of conduct. (HCPC/NMC/GMC) Avoid making assumptions about the patient based on their appearance or other personal characteristics None; In line with clinician education, and Trust Policies on Equality & Diversity and Codes of Conduct; Relevant professional registration body codes of conduct. (HCPC/NMC/GMC)
3 Take into account the requirements of the Equality Act 2010 and make sure services are equally accessible to, and supportive of, all people using adult NHS services All staff involved in providing NHS services[2] should: treat patients with respect, kindness, dignity, compassion, understanding, courtesy and honesty respect the patient's right to confidentiality not discuss the patient in their presence without involving them in the discussion. None; In line with clinician education, and Trust Policies on Equality & Diversity and Codes of Conduct; Relevant professional registration body codes of conduct. (HCPC/NMC/GMC) None; In line with clinician education, and Trust Policies on Patient Experience, Equality & Diversity and Codes of Conduct; Relevant professional registration body codes of conduct. (HCPC/NMC/GMC) All healthcare professionals directly involved in patient care should receive education and training, relevant to their post, on the importance of: -providing adequate and appropriate nutrition -assessing and managing pain. If a patient is unable to manage their own pain relief: do not assume that pain relief is adequate ask them regularly about pain assess pain using a pain scale if necessary (for example, on a scale of 1 to 10) provide pain relief and adjust as needed Ensure that the patient's personal needs (for example, relating to continence, personal hygiene and comfort) are regularly reviewed and addressed. Regularly ask patients who are unable to manage their personal needs what help they need. Address their needs at the time of asking and ensure maximum privacy Obtain and document informed consent from the patient, in accordance with: in England, Department of Health policy and None. Clinician training involves pain assessment and management. Trust and JRCALC guidelines are available for staff to refer to for pain assessment and management. Trust PGDs and patient information literature (for when a patient is not conveyed) specify the need for fluid and nutrition. Patients who are believed to be malnourished/dehydrated may also be referred using the Safeguarding route. None. Clinician training involves pain assessment and management. Trust PGDs and JRCALC guidelines are available for staff to refer to ( and use drugs supplied) for pain assessment and management. Trust PCRs have several boxes for recording of pain scores and efficacy of analgesia. Numeric, FLACC and abbey pain scores are utilised. None; Mainly refers to patients on wards. Patients would not be under the care of trust clinicians for a long time, however the basic tenets of patient care are applied as per clinician education, and Trust Policies on Patient Experience, Equality & Diversity and Codes of Conduct; Relevant professional registration body codes of conduct. (HCPC/NMC/GMC). In line with JRCALC, training and published factsheets. A mental health guideline with explicit details on *05/14 *Clinical Development 10/14
4 guidance consent is in production* Manager (East) Assess the patient's capacity to make each decision using the principles in the Mental Capacity Act (2005).[1] Accept that the patient has the right to decide not to have a treatment, even if you do not agree with their decision, as long as they have the capacity to make an informed decision (see recommendation ) and have been given and understand the information needed to do this Respect and support the patient in their choice of treatment, or if they decide to decline treatment Ensure that the patient knows that they can ask for a second opinion from a different healthcare professional, and if necessary how they would go about this. Clarify with the patient at the first point of contact whether and how they would like their partner, family members and/or carers to be involved in key decisions about the management of their condition. Review this regularly. If the patient agrees, share information with their partner, family members and/or carers If the patient cannot indicate their agreement to share information, ensure that family members and/or carers are kept involved and appropriately informed, but be mindful of any potentially sensitive issues and the duty of confidentiality Encourage the patient to give feedback about their care. Respond to any feedback given If necessary, provide patients with information about complaints procedures and help them to access these None: in line with Trust education (SME 2013), Trust Learning Zone documents and Trust Safeguarding policy. A mental health guideline with explicit details on MCA 2005 is in production* None: in line with Trust education (SME 2013), Trust Learning Zone documents and Trust Safeguarding policy. A mental health guideline with explicit details on MCA 2005 is in production* None: in line with Trust education (SME 2013), Trust Learning Zone documents and Trust Safeguarding policy. A mental health guideline with explicit details on MCA 2005 is in production* None: This would not be possible in an emergency situation. However those patients under the care of UCS services are able to request this None; as per Trust Code of conduct, Patient Experience Policy, and consent as above None; as per Trust Code of conduct, Patient Experience Policy, and consent as above None. The Trust has a well established Patient Experience team, with several routes of feedback, and policies dealing with feedback response/investigation None. The Trust has a well established Patient Experience team, with several routes of feedback, and policies dealing with feedback response/investigation *05/14 *05/14 05/14 *Clinical Development Manager (East) *Clinical Development Manager (East) *Clinical Development Manager (East) 10/14 10/14 10/14
5 Ensure clear and timely exchange of patient information: between healthcare professionals (particularly at the point of any transitions in care) between healthcare and social care professionals (with the patient's consent) All healthcare professionals directly involved in a patient's care should introduce themselves to the patient Inform the patient about: who is responsible for their clinical care and treatment None. Patient handovers from 999 crews are as immediate as possible at ED on paper PCR( electronic PCR expected in 2014/15); GPs are informed of non-conveyed patients where pathways exist; UCS patients have details faxed to GPs by 0800 the next morning. Social Care referrals are now done via an Electronic system for safeguarding, or SPoA (where available) for other Social Service referrals. These are done with patient consent None; This is a basic requirement of good conduct, and is covered in all clinician education. Whilst not a formal policy, it would be expected as part of good communication with patients the roles and responsibilities of the different members of the healthcare team None in 999 situations the attending crew would share this responsibility the communication about their care that takes place between members of the healthcare team. Give the patient (and their family members and/or carers if appropriate) information about what to do and who to contact in different situations, such as 'out of hours' or in an emergency Ensure that the environment is conducive to discussion and that the patient's privacy is respected, particularly when discussing sensitive, personal issues None: Non conveyance safety netting as per Clinician training, Trust Policies/clinical guidelines, and patient information leaflets None; in line with Trust Patient Experience policy Maximise patient participation in communication by, for example: maintaining eye contact with the patient (if culturally appropriate) positioning yourself at the same level as the patient None; as per Clinician training, and Trust prehospital communication guide ensuring that the patient is appropriately covered (if
6 applicable) Ask the patient how they wish to be addressed and ensure that their choice is respected and used Establish the most effective way of communicating with each patient and explore ways to improve communication. Examples include using pictures, symbols, large print, Braille, different languages, sign language or communications aids, or involving an interpreter, a patient advocate or family members Ensure that the accent, use of idiom and dialect of both the patient and the healthcare professionals are taken into account when considering communication needs Avoid using jargon. Use words the patient will understand, define unfamiliar words and confirm understanding by asking questions.. Use open-ended questions to encourage discussion. Summarise information at the end of a consultation and check that the patient has understood the most important information All staff involved in providing NHS services should have demonstrated competency in relevant communication skills Give the patient information, and the support they need to make use of the information, in order to promote their active participation in care and selfmanagement Give the patient both oral and written information None; This is a basic requirement of good conduct. Whilst not a formal policy, it would be expected as part of good communication with patients None; as per Clinician training, and Trust prehospital communication guide. The trust has access to language line if needed. None; This is a basic requirement of good conduct. Whilst not a formal policy, it would be expected as part of good communication with patients None; as per Clinician training, and Trust prehospital communication guide None; as per Clinician training, and Trust prehospital communication guide where appropriate None; as per Clinician training in patient assessment, also this is a basic requirement of good conduct. Whilst not a formal policy, it would be expected as part of good communication with patients Trust staff are assessed using several forms of communication: such as reflective accounts, Interviews, written exams and OSCEs whilst undergoing formal education etc. None; in line with Trust Patient Experience policy which follows the White Paper principle of no decision about me, without me. The Trust also supplies Patient information leaflets on self care and safety netting. None: Non conveyed 999 patients would get both. Written information would include a copy of the PCR and leaflet if appropriate. UCS/111 patients would get oral only if dealt with on the
7 Give the patient information in an accessible format, at the first and subsequent visits. Possible formats include using written information, pictures, symbols, large print, Braille and different languages Explore the patient's preferences about the level and type of information they want. Based on this, give the patient (and their family members and/or carers if appropriate) clear, consistent, evidencebased, tailored information throughout all stages of their care. This should include, but not be limited to, information on: their condition and any treatment options where they will be seen who will undertake their care telephone but may be directed to websites. Conveyed 999 patients would not receive written information None: Various formats are available on request where the above conditions apply None: Where available to clinicians this information would be passed using the above formats. 999 patients may not be able to get this information (e.g. expected treatment/waiting time). 111 systems would follow the NHS pathways advice, and UCS clinicians would pass this information where appropriate (i.e. treatment centre and appointment time) expected waiting times for consultations, investigations and treatments Ask the patient whether they want to be accompanied at consultations by a family member, friend or advocate, and whether they would like to take notes and/or an audio recording of the consultation 999 patients may be accompanied by relative/friend or carer if the crew deem this appropriate and space is available. UCS appointments allow for patients to be accompanied. Notes of the consultation are available as either a PCR or Adastra record. Audio recordings would not be provided unless the consultation was via telephone which is recorded Give the patient (and/or their family members and carers) information to enable them to use any medicines and equipment correctly. Ensure that the patient and their family members and carers feel adequately informed, prepared and supported to use medicines and equipment and to carry out selfcare and self-management When discussing decisions about investigations and treatment, do so in a style and manner that enables the patient to express their personal needs and preferences. Medications prescribed or supplied under PGD are complete with manufacturer patient information leaflets. PGDs are available to enhance the safety net advice to patients. Trust patient information leaflets may also be supplied where appropriate None; as per Clinician training in patient assessment, and Trust Patient Experience policy which follows the White Paper principle of no decision about me, without me.
8 Give the patient the opportunity to discuss their diagnosis, prognosis and treatment options When offering any investigations or treatments: explain the medical aims of the proposed care to the patient None; as per Clinician training in patient assessment, also this is a basic requirement of good conduct. Whilst not a formal policy, it would be expected as part of good communication with patients. It also forms the basis of several Clinical Guidelines where alternative destinations to ED are considered openly discuss and provide information about the risks, benefits and consequences of the investigation or treatment options (taking into account factors such as coexisting conditions and the patient's preferences) clarify what the patient hopes the treatment will achieve and discuss any misconceptions with them None; as per Clinician training in patient assessment, consent, and also this is a basic requirement of good conduct. It would be expected as part of good communication with patients. It also forms the basis of several Clinical Guidelines where alternative destinations to ED are considered set aside adequate time to allow any questions to be answered, and ask the patient if they would like a further consultation Accept and acknowledge that patients may vary in their views about the balance of risks, benefits and consequences of treatments None: as per Trust guidance on Capacity/consent, patient experience policy etc Offer support to the patient when they are considering options. Use the principles of shared decision making: ensure that the patient is aware of the options available and explain the risks, benefits and consequences of these None: as per Trust guidance on Capacity/consent, patient experience policy etc check that the patient understands the information encourage the patient to clarify what is important to them, and check that their choice is consistent with
9 this Give the patient (and their family members and/or carers if appropriate) adequate time to make decisions about investigations and treatments None; it is recognised that this would be difficult in a 999 situation, however the principles of capacity/consent would be followed in all cases.
They are updated regularly as new NICE guidance is published. To view the latest version of this NICE Pathway see:
overview bring together everything NICE says on a topic in an interactive flowchart. are interactive and designed to be used online. They are updated regularly as new NICE guidance is published. To view
More informationToolbox Talks. Access
Access The detail of what the Healthcare Charter says in relation to what service users can expect and what they can do to help in relation to this theme is outlined overleaf. 1. How do you ensure that
More informationPatient experience in adult NHS services: improving the experience of care for people using adult NHS services
Patient experience in adult NHS services: improving the experience of care for people using adult NHS services NICE guidance Draft for consultation, June 2011 If you wish to comment on this version of
More informationManaging medicines in care homes
Managing medicines in care homes http://www.nice.org.uk/guidance/sc/sc1.jsp Published: 14 March 2014 Contents What is this guideline about and who is it for?... 5 Purpose of this guideline... 5 Audience
More informationDate of publication:june Date of inspection visit:18 March 2014
Jubilee House Quality Report Medina Road, Portsmouth PO63NH Tel: 02392324034 Date of publication:june 2014 www.solent.nhs.uk Date of inspection visit:18 March 2014 This report describes our judgement of
More informationSocial care guideline Published: 14 March 2014 nice.org.uk/guidance/sc1
Managing medicines in care homes Social care guideline Published: 14 March 2014 nice.org.uk/guidance/sc1 NICE 2018. All rights reserved. Subject to Notice of rights (https://www.nice.org.uk/terms-and-conditions#notice-ofrights).
More informationHigh level guidance to support a shared view of quality in general practice
Regulation of General Practice Programme Board High level guidance to support a shared view of quality in general practice March 2018 Publications Gateway Reference: 07811 This document was produced with
More informationFundamentals of Care. Do you receive care Do you know what to expect? Do you provide care? Quality of care for adults
Fundamentals of Care Do you receive care Do you know what to expect? Do you provide care? Quality of care for adults Foreword by Jane Hutt, Minister for Health and Social Services The twelve aspects of
More informationSection 132 of the Mental Health Act 1983 Procedure for Informing Detained Patients of their Legal Rights
Section 132 of the Mental Health Act 1983 Procedure for Informing Detained Patients of their Legal Rights DOCUMENT CONTROL: Version: 11 Ratified by: Mental Health Legislation Sub Committee Date ratified:
More informationIMHA Support Project. Key Competencies Of An Effective IMHA Service. Action for Advocacy
IMHA Support Project Key Competencies Of Action for Advocacy This guidance is aimed at IMHAs, health and social care professionals, commissioners of IMHA services as well as regulators such as the Care
More informationYour guide to the CQC Fundamental Standards
Your guide to the CQC Fundamental Standards RDaSH Introduction In order to get to the heart of people s experiences of care and support, the focus of the Care Quality Commission (CQC) Regulatory Framework
More informationPatient Experience Strategy
Patient Experience Strategy 2013 2018 V1.0 May 2013 Graham Nice Chief Nurse Putting excellent community care at the heart of the NHS Page 1 of 26 CONTENTS INTRODUCTION 3 PURPOSE, BACKGROUND AND NATIONAL
More informationPatient Experience Strategy
Patient Experience Strategy Published: June 2017 Find us online at cornwallft 1.Introduction At Cornwall Partnership NHS Foundation Trust (CFT) we believe in delivering high quality care. We care deeply
More informationCARERS POLICY. All Associate Director of Patient Experience. Patient & Carers Experience Committee & Trust Management Committee
CARERS POLICY Department / Service: Originator: All Associate Director of Patient Experience Accountable Director: Chief Nursing Officer Approved by: Patient & Carers Experience Committee & Trust Management
More informationSolent. NHS Trust. Patient Experience Strategy Ensuring patients are at the forefront of all we do
Solent NHS Trust Patient Experience Strategy 2015-2018 Ensuring patients are at the forefront of all we do Executive Summary Your experience of our services matters to us. This strategy provides national
More informationThe NHS Constitution
2 The NHS Constitution The NHS belongs to the people. It is there to improve our health and wellbeing, supporting us to keep mentally and physically well, to get better when we are ill and, when we cannot
More information1. Guidance notes. Social care (Adults, England) Knowledge set for end of life care. (revised edition, 2010) What are knowledge sets?
Social care (Adults, England) Knowledge set for end of life care (revised edition, 2010) Part of the sector skills council Skills for Care and Development 1. Guidance notes What are knowledge sets? Knowledge
More informationMaidstone Home Care Limited
Maidstone Home Care Limited Maidstone Home Care Limited Inspection report Home Care House 61-63 Rochester Road Aylesford Kent ME20 7BS Date of inspection visit: 19 July 2016 Date of publication: 15 August
More informationQuality standard Published: 17 February 2012 nice.org.uk/guidance/qs15
Patient experience in adult NHS services Quality standard Published: 17 February 2012 nice.org.uk/guidance/qs15 NICE 2012. All rights reserved. Contents Introduction and overview... 6 Introduction... 6
More informationEnd of Life Care Strategy
End of Life Care Strategy 2016-2020 Foreword Southern Health NHS Foundation Trust is committed to providing the highest quality care for patients, their families and carers. Therefore, I am pleased to
More informationEnd of Life Care Policy. Document author Assured by Review cycle. 1. Introduction Purpose Scope Definitions...
End of Life Care Policy Board library reference Document author Assured by Review cycle P011 Lead Nurse Quality and Standards Committee 3 Years Contents 1. Introduction...3 2. Purpose...3 3. Scope...3
More informationSFHPHARM29 - SQA Unit Code FA3A 04 Take a medication history
Overview This standard describes the skills, knowledge and understanding necessary to identify the prescribed and/or purchased medicines and other substances taken by an individual. The competence can
More informationSFHCHS10 - SQA Code HD2L 04 Undertake stoma care
Overview This standard covers undertaking the care of a bowel/bladder stoma. This may be for individuals with new stomas or for individuals with established stomas who are unable to manage their own stoma
More informationSFHCHS11 - SQA Code HD2H 04 Undertake personal hygiene for individuals unable to care for themselves
Undertake personal hygiene for individuals unable to care for Overview This standard covers undertaking personal hygiene for those individuals who are unable to care for. This includes care of the skin,
More informationSomerset Care Community (Taunton Deane)
Somerset Care Limited Somerset Care Community (Taunton Deane) Inspection report Huish House Huish Close Taunton Somerset TA1 2EP Tel: 01823447120 Date of inspection visit: 11 January 2016 12 January 2016
More informationIntegrated roles in health and social care
Integrated roles in health and social care Learning profile: Extended care worker This document is designed to provide guidance to support employers to understand how the Health and Social Care Diploma
More informationNHS Rotherham. The Board is recommended to note the proposal to adopt the NHS EDS and to approve the development and implementation of the EDS
NHS Rotherham Management Executive 31 May 2011 NHS Rotherham Board 6 June 2011 Equality Delivery System This report has been informed by a briefing note from the SHA Contact Details: Lead Director: Sarah
More informationFAMILY MEMBERS % STAFF % PROFESSIONALS % TOTAL %
CLIENT GROUP NUMBER OF SURVEYS SENT OUT NUMBER OF SURVEYS RETURNED PERCENTAGE RETURNED SERVICE USERS 24 6 25% FAMILY MEMBERS 33 12 36% STAFF 109 43 39% PROFESSIONALS 10 7 70% TOTAL 176 68 38% Note: The
More informationNightingales Nursing Home
Nightingales Care Limited Nightingales Nursing Home Inspection report 355a Norbreck Road Thornton Cleveleys Lancashire FY5 1PB Tel: 01253822558 Date of inspection visit: 17 January 2017 Date of publication:
More informationStandards of Practice for Optometrists and Dispensing Opticians
Standards of Practice for Optometrists and Dispensing Opticians effective from April 2016 Standards of Practice for Optometrists and Dispensing Opticians Standards of Practice Our Standards of Practice
More informationAdmiral Nurse Standards
Admiral Nurse Standards Foreword The last few years have seen many new government directives and policy initiatives. Plans for enhancing the quality of care in the NHS have been built around national standards
More informationEQuIPNational Survey Planning Tool NSQHSS and EQuIP Actions 4.
Standard 1: Governance for safety and Quality and Standard 2: Partnering with Consumers Section 1 Governance, Policies, Business decision making, Organisational / Strategic planning, Consumer involvement
More informationJOB DESCRIPTION Paediatric Rapid Assessment Staff Nurse - Urgent Care Centre
JOB DESCRIPTION Paediatric Rapid Assessment Staff Nurse - Urgent Care Centre Job Title: Paediatric Rapid Assessment Staff Nurse Reports to: Location: Key Working Relationships: Lead Nurse (Clinically)
More informationWoodbridge House. Aitch Care Homes (London) Limited. Overall rating for this service. Inspection report. Ratings. Good
Aitch Care Homes (London) Limited Woodbridge House Inspection report 151 Sturdee Avenue Gillingham Kent ME7 2HH Tel: 01634281890 Website: www.regard.co.uk Date of inspection visit: 14 March 2017 Date of
More informationA Guide for Mentors and Students
A Guide for Mentors and Students 1 PLPAD Mentor Guidance 15.08.15 An Overview of the Practice Assessment Document A new Practice Assessment Document (PAD) was introduced by all the 9 universities that
More informationJOB DESCRIPTION. The post holder will focus on urgent care but may take responsibility for specialist projects and other services when required.
JOB DESCRIPTION Job Title: Deputy Medical Director Reports to: Medical Director, Urgent Care Location: Across Greenbrook urgent care services. Key Working Relationships: Director of Operations; Director
More informationRequesting a Second Opinion Policy
Requesting a Second Opinion Policy DOCUMENT CONTROL: Version: 2 Ratified by: Quality and Safety Sub Committee Date ratified: 31 July 201 Name of originator/author: Doncaster Locality Manager, Adult Mental
More informationWaterside House. Methodist Homes. Overall rating for this service. Inspection report. Ratings. Good
Methodist Homes Waterside House Inspection report 41 Moathouse Lane West Wolverhampton West Midlands WV11 3HA Tel: 01902727766 Website: www.mha.org.uk/ch26.aspx Date of inspection visit: 22 March 2017
More informationEssential Nursing and Care Services
Essential Nursing & Care Services Ltd Essential Nursing and Care Services Inspection report Unit 7 Concept Park, Innovation Close Poole Dorset BH12 4QT Date of inspection visit: 09 February 2016 10 February
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Dr Raja Segar Ramachandram 339 Moor Green Lane, Moseley, Birmingham,
More informationMarie Curie Northern Ireland Patient Guide
Marie Curie Northern Ireland Patient Guide Date of Issue: November 2014 Review date: November 2017 Contents 1. Introduction 1 2. Respect for patient s rights 3 3. What you can expect from our staff and
More informationGuide to the Continuing NHS Healthcare Assessment Process
Guide to the Continuing NHS Healthcare Assessment Process Continuing NHS Healthcare (CHC) is a package of care arranged and funded solely by the NHS, where it has been assessed that the person s primary
More informationTrafford Housing Trust Limited
Trafford Housing Trust Limited Trafford Housing Trust Limited Inspection report Sale Point 126-150 Washway Road Sale Greater Manchester M33 6AG Tel: 01619680461 Website: www.traffordhousingtrust.co.uk
More informationUnit 301 Understand how to provide support when working in end of life care Supporting information
Unit 301 Understand how to provide support when working in end of life care Supporting information Guidance This unit must be assessed in accordance with Skills for Care and Development s QCF Assessment
More informationThe Code. Professional standards of practice and behaviour for nurses and midwives
The Code Professional standards of practice and behaviour for nurses and midwives Introduction The Code contains the professional standards that registered nurses and midwives must uphold. UK nurses and
More informationNHS and independent ambulance services
How CQC regulates: NHS and independent ambulance services Provider handbook March 2015 The Care Quality Commission is the independent regulator of health and adult social care in England. Our purpose We
More informationRegional Guideline on the Use of Observation and Therapeutic Engagement in Adult Psychiatric Inpatient Facilities in Northern Ireland
Regional Guideline on the Use of Observation and Therapeutic Engagement in Adult Psychiatric Inpatient Facilities in Northern Ireland November 2011 1 Contents 1. Introduction 3 2. Aims of Guideline 4 3.
More informationMULTIDISCIPLINARY MEETINGS FOR COMMUNITY HOSPITALS POLICY
MULTIDISCIPLINARY MEETINGS FOR COMMUNITY HOSPITALS POLICY (To be read in conjunction with Handover Policy) Version: 3 Ratified by: Date ratified: August 2015 Title of originator/author: Title of responsible
More informationPolicy Number G17 Effective Date: 01/08/2017 Version: 5 Review Date: 01/08/2018
Aim of the Policy This document outlines the policy of Carefound Home Care (the Company ) in relation to induction training. The Company is committed to providing an induction training programme to ensure
More informationOverall rating for this service Good
Dr Rajesh Sarafaf Quality Report Moorside Medical Centre 681 Ripponden Road Oldham OL1 4JU Tel: 0161 909 8388 Website: www.doctorsatmoorside.co.uk/saraf Date of inspection visit: 09/06/2016 Date of publication:
More informationTudor House. Tudor House Limited. Overall rating for this service. Inspection report. Ratings. Good
Tudor House Limited Tudor House Inspection report 159-161 Monyhull Hall Road Kings Norton Birmingham West Midlands B30 3QN Tel: 01214512529 Date of inspection visit: 23 February 2017 24 February 2017 Date
More informationInterpretation and Translation Services Policy
Interpretation and Translation Services Policy This is a new procedural document. Did you print this document yourself? The Trust discourages the retention of hard copies of policies and can only guarantee
More informationEuropean Nursing Agency Limited
European Nursing Agency Limited European Nursing Agency Limited Inspection report Suite 2, Wentworth Lodge Great North Road Welwyn Garden City Hertfordshire AL8 7SR Tel: 01707333700 Website: www.ena.co.uk
More informationWillow Bay. Kingswood Care Services Limited. Overall rating for this service. Inspection report. Ratings. Good
Kingswood Care Services Limited Willow Bay Inspection report 11 Marine Approach Canvey Island Essex SS8 0AL Tel: 01268455104 Website: www.kingswoodcare.co.uk Date of inspection visit: 11 February 2016
More informationNightingales Home Care
Nightingale's Care (Gloucester) Limited Nightingales Home Care Inspection report Unit C1, Spinnaker House Spinnaker Road, Hempsted Gloucester Gloucestershire GL2 5FD Tel: 01452310314 Website: www.homecare.nightingales.co.uk
More informationDomiciliary Care Agency East Area
The Regard Partnership Limited Domiciliary Care Agency East Area Inspection report Fenland View Alexandra Road Wisbech Cambridgeshire PE13 1HQ Date of inspection visit: 18 January 2017 Date of publication:
More informationLondon Borough of Bexley
London Borough of Bexley London Borough of Bexley Inspection report Civic Offices 2 Watling Street Bexleyheath Kent DA6 7AT Date of inspection visit: 20 July 2016 Date of publication: 23 August 2016 Ratings
More informationA Guide for Mentors and Students
A Guide for Mentors and Students An Overview of the Practice Assessment Document A new Practice Assessment Document (PAD) was introduced by all the 9 universities that have London commissions in 2014.
More informationPolicy Document Control Page
Policy Document Control Page Title: Section 17 (Leave of Absence) Policy Version: 9 Reference Number: CL7 Supersedes Supersedes: Section 17 (Leave of Absence) Policy V8 Description of Amendment(s): Updated
More informationPage 1 of 18. Summary of Oxfordshire Safeguarding Adults Procedures
Page 1 of 18 Summary of Oxfordshire Safeguarding Adults Procedures Page 2 of 18 Introduction This part of the procedures sets out clear expectations regarding the standards roles and responsibilities of
More informationBromley CCG Quality Framework: Procurement/ Contracting/ Contract monitoring Nov 2014
Bromley CCG Quality Framework: Procurement/ Contracting/ Contract monitoring Nov 2014 This framework has been developed within the Quality, Patient Safety and Governance directorate to support staff working
More informationSerious Medical Treatment Decisions. BEST PRACTICE GUIDANCE FOR IMCAs END OF LIFE CARE
Serious Medical Treatment Decisions BEST PRACTICE GUIDANCE FOR IMCAs END OF LIFE CARE Contents Introduction... 3 End of Life Care (EoLC)...3 Background...3 Involvement of IMCAs in End of Life Care...4
More informationDistrict Nursing 24 hour service
District Nursing 24 hour service Information for patients Useful numbers Carers Leeds Practical help and support for carers. 0113 246 8338 www.carers.org Fuelsavers (Keep Well Keep Warm) Find out what
More information3. The requirements for taking part in the ES are as follows:
Enhanced Service Specification Learning disabilities health check scheme Background and purpose 1. This enhanced service (ES) is designed to encourage practices to identify all patients aged 14 and over
More informationMoorleigh Residential Care Home Limited
Moorleigh Residential Care Home Limited Moorleigh Residential Care Home Inspection report Lummaton Cross, Barton, Torquay. TQ2 8ET Tel: 01803 326978 Website: Date of inspection visit: 14 April 2015 Date
More informationDecision-making and mental capacity
1 2 3 NATIONAL INSTITUTE FOR HEALTH AND CARE EXCELLENCE DRAFT GUIDELINE 4 5 Decision-making and mental capacity 6 7 8 [Issue date: month/year] Draft for consultation, December 2017 Decision-making and
More informationHospital Discharge and Transfer Guidance. Choice, Responsiveness, Integration & Shared Care
Hospital Discharge and Transfer Guidance Choice, Responsiveness, Integration & Shared Care Worcestershire Mental Health Partnership NHS Trust Information Reader Box Document Type: Document Purpose: Unique
More informationResponsive, Flexible & Sensitive Domiciliary Care. Service User Handbook
Responsive, Flexible & Sensitive Domiciliary Care. Service User Handbook PRACTICAL CARE BACKGROUND Practical care is a domiciliary care agency established by C.C.C. LTD (Caring, Catering, Cleaning) to
More informationDevon Lodge Residential Home
Amberley Healthcare Limited Devon Lodge Residential Home Inspection report 18 Theydon Avenue Woburn Sands Milton Keynes Buckinghamshire MK17 8PL Date of inspection visit: 23 May 2017 Date of publication:
More informationCreative Support - North Lincolnshire Service
Creative Support Limited Creative Support - North Lincolnshire Service Inspection report Scotter House West Common Lane Scunthorpe South Humberside DN17 1DS Tel: 01724843076 Date of inspection visit: 04
More informationQuality Assurance Framework Adults Services. Framework. Version: 1.2 Effective from: August 2016 Review date: June 2017
Quality Assurance Framework Adults Services Framework Version: 1.2 Effective from: August 2016 Review date: June 2017 Signed off by: Sharon Gogan Title: Head of Adult Social Care Date: 20 th May 2014 Quality
More informationJOB DESCRIPTION Emergency Nurse Practitioner (ENP) / Advanced Nurse Practitioner (ANP) / Emergency Care Practitioner (ECP) Urgent Care Centre (UCC)
JOB DESCRIPTION Emergency Nurse Practitioner (ENP) / Advanced Nurse Practitioner (ANP) / Emergency Care Practitioner (ECP) Urgent Care Centre (UCC) Job Title: Reports to: Salary/ Grade: Location: Key Working
More informationR-H-P Outreach Services Ltd
House of Shan Ltd R-H-P Outreach Services Ltd Inspection report 45 Meopham Road Mitcham Surrey CR4 1BH Tel: 07958070028 Date of inspection visit: 19 July 2017 04 August 2017 Date of publication: 04 September
More informationPlease find below the response to your recent Freedom of Information request regarding Continence Services within NHS South Sefton CCG.
Our ref: FOI ID 5544 2 6 th August 2015 southseftonccg.foi@nhs.net NHS South Sefton CCG Merton House Stanley Road Bootle Merseyside L20 3DL Tel: 0151 247 7000 Re: Freedom of Information Request Please
More informationWORKING DRAFT. Standards of proficiency for nursing associates. Release 1. Page 1
WORKING DRAFT Standards of proficiency for nursing associates Page 1 Release 1 1. Introduction This document outlines the way that we have developed the standards of proficiency for the new role of nursing
More information#NeuroDis
Each and Every Need A review of the quality of care provided to patients aged 0-25 years old with chronic neurodisability, using the cerebral palsies as examples of chronic neurodisabling conditions Recommendations
More informationCrest Healthcare Limited - 10 Oak Tree Lane
Crest Healthcare Limited Crest Healthcare Limited - 10 Oak Tree Lane Inspection report Selly Oak Birmingham West Midlands B29 6HX Tel: 01214141173 Website: www.cresthealthcare.co.uk Date of inspection
More informationH5V0 04 (SCDHSC3122) Support Individuals to Use Medication in Social Care Settings
H5V0 04 (SCDHSC3122) Support Individuals to Use Medication in Social Care Settings Overview This standard applies to social care workers and identifies the requirements when supporting individuals to use
More informationCaremark Watford & Hertsmere
S V Care Limited Caremark Watford & Hertsmere Inspection report 95 St Albans Road Watford Hertfordshire WD17 1SJ Tel: 01923729898 Date of inspection visit: 17 October 2017 30 October 2017 31 October 2017
More informationSwindon Link Homecare
Cleeve Hill Healthcare Limited Swindon Link Homecare Inspection report 41-51 Westlecott Road Old Town Swindon Wiltshire SN1 4EZ Date of inspection visit: 21 September 2016 Date of publication: 28 October
More informationContract of Employment
JOB DESCRIPTION AND PERSON SPECIFICATION FOR Deputy Sister / Deputy Charge Nurse AGENDA FOR CHANGE BAND Band 6 HOURS AND DURATION As specified in the job advertisement and the Contract of Employment AGENDA
More informationBest Practice Guidelines - BPG 9 Managing Medicines in Care Homes
Best Practice Guidelines - BPG 9 Managing Medicines in Care Homes Medicines in Care Homes 1 DOCUMENT STATUS: Approved DATE ISSUED: 10 th November 2015 DATE TO BE REVIEWED: 10 th November 2017 AMENDMENT
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Life Line Screening UK Corporate Office 3rd Floor, Suite 8,
More informationHome Group. Home Group Limited. Overall rating for this service. Inspection report. Ratings. Good
Home Group Limited Home Group Inspection report Tyneside Foyer 114 Westgate Road Newcastle Upon Tyne Tyne and Wear NE1 4AQ Tel: 01912606100 Website: www.homegroup.org.uk Date of inspection visit: 07 July
More informationBereavement Policy. 1 Purpose of Policy 2. 2 Background 2. 3 Staff Responsibilities 3. 4 Operational Issues and Local Policies/Protocols/Guidelines 4
Trust Policy and Procedure Bereavement Policy Document Ref. No: PP(16)252 For use in: For use by: For use for: Document owner: Status: All areas of the Trust All Trust staff The dying, their relatives
More informationAMBULANCE OPERATIONS SPECIALIST PATIENT TRANSPORT SERVICES
AMBULANCE OPERATIONS SPECIALIST PATIENT TRANSPORT SERVICES 2 ST JOHN AMBULANCE AMBULANCE OPERATIONS TRANSPORTING PATIENTS EFFICIENTLY AND WITH CARE St John Ambulance is a leading not-for-profit provider
More informationRainbow Trust Children's Charity 6
Rainbow Trust Children's Charity Rainbow Trust Children's Charity 6 Inspection report 1b Cleeve Court Cleeve Road Leatherhead Surrey KT22 7UD Date of inspection visit: 30 November 2016 Date of publication:
More informationWhat is this Guide for?
Continuing NHS Healthcare (CHC) is a package of services that is arranged and funded solely by the NHS, for those people who have been assessed as having a primary health need. The issue is one of need.
More informationOrchard Home Care Services Limited
Orchard Home Care Services Limited Orchard Home Care Inspection report 2 Ashfield Terrace Chester-le-street County Durham DH3 3PD Tel: 0191 389 0072 Website: www.cqc.org.uk Date of inspection visit: 12
More informationNICE guideline Published: 17 September 2015 nice.org.uk/guidance/ng21
Home care: delivering ering personal care and practical support to older people living in their own homes NICE guideline Published: 17 September 2015 nice.org.uk/guidance/ng21 NICE 2018. All rights reserved.
More informationBGS Response to LACDP System Wide Response (www.gov.uk)
BGS BRIEFING 25 TH JUNE 2014 LEADERSHIP ALLIANCE FOR THE CARE OF DYING PEOPLE (LACDP) ANNOUNCEMENT OF PRIORITIES FOR CARE OF THE DYING PERSON BGS Response to LACDP System Wide Response (www.gov.uk) 1.
More informationJOB DESCRIPTION. Out of Hours Emergency Care Practitioner (Non-prescriber ECP)
JOB DESCRIPTION JOB TITLE: RESPONSIBLE TO: LOCATION(S): JOB PROFILE: Out of Hours Emergency Care Practitioner (Non-prescriber ECP) Head of Nursing Based at BrisDoc Operational bases throughout Bristol,
More informationGuidelines for the Management of Patients who are End of Life
Guidelines for the Management of Patients who are End of Life This procedural document supersedes: PAT/T 65 v.1 Management of Patients who are End of Life. Did you print this document yourself? The Trust
More informationHealth Checkers Report. November 2012
Health Checkers Report Westbourne Medical Group November 2012 Draft Report Health Quality Checks Healthcare is really important to people with a learning disability. People with a learning disability have
More informationPatient Experience Strategy. December 2012 December 2016
Patient Experience Strategy December 2012 December 2016 1 Putting the patient first it s in our DNA Introduction & Background to the Strategy Patients tell us that good hospital care depends on getting
More informationCare Certificate Workbook (Adult Social Care)
` Care Certificate Workbook (Adult Social Care) May 2015 Version 2.0 Name Workplace Start 1 P a g e Cambridgeshire County Council 2015 Cambridgeshire County Council - Care Certificate Written and produced
More informationKestrel House. A S Care Limited. Overall rating for this service. Inspection report. Ratings. Good
A S Care Limited Kestrel House Inspection report Kestrel House 14-16 Lower Brunswick Street Leeds West Yorkshire LS2 7PU Tel: 01132428822 Website: www.carewatch.co.uk Date of inspection visit: 31 May 2016
More informationJOB DESCRIPTION. The post holder will take a key role in leading and developing the Stroke specialist nursing service across the organisation.
JOB DESCRIPTION Job Title Advanced Nurse Practitioner for Stroke Salary Scale BAND 7 DIRECTORATE Elderly PROFESSIONALLY RESPONSIBLE TO: Matron MANAGERIALLY ACCOUNTABLE TO: Matron JOB SUMMARY The post holder
More informationDeputise and take charge of the given area regularly in the absence of the clinical team leader who has 24 hour accountability and responsibility.
JOB DESCRIPTION AND Public Health Nurse School Nurse PERSON SPECIFICATION FOR: AGENDA FOR CHANGE BAND: Band 6 HOURS AND DURATION; As specified in the job advertisement and the Contract of Employment AGENDA
More informationBabylon Healthcare Services
Babylon Healthcare Services Limited Babylon Healthcare Services Ltd. Inspection report 60 Sloane Avenue London SW3 3DD Tel: 0207 1000762 Website: www.babylonhealth.com Date of inspection visit: 4 July
More information