The CMS Survey & Critical Element Pathways

Transcription

1 The CMS Survey & Critical Element Pathways Cat Selman, BS om Copyright The Healthcare Communicators, Inc. All

2 Regulatory Overviewreform has created numerous changes to the regulations that govern long-term care; however, providers should be aware a lot has not changed: Many of the minimum quality standards from the previous regulations have remained in the new regulatory reform, The use of the minimum data set (MDS) to do assessments and care planning based on resident goals and preferences and to include input from the interdisciplinary team, Medical Director requirement, Full-time nurse requirements, and

3 Overview The regulation reform implemented a number of pieces of legislation from the Affordable Care Act (ACA) and the Improving Medicare Post- Acute Care Transformation (IMPACT) Act, including the following compliance and ethics programs: Quality Assurance and Performance Improvement (QAPI), Reporting suspicion of a crime, Increased discharge planning requirements, and Staff training.

4 Regulatory Reform Phased Implementation

5 Intent of Changes to the LTC Survey Process

6 Purpose of Changes to the LTC Survey Processes Purpose of the changes: Develop one process for use across the nation Promote consistency Conduct consistent, organized, and systematic investigations Focus on person-centered care.

7 Purpose of Changes to the LTC Survey Key changes to the survey Processes process: Survey sampling Resident-centered process Focus on resident-centered outcomes Focus on quality of care and quality of life New triggered task. (Resident assessment.)

8 Automation

9 Sample Selection

10 Off-Site

11 Information Needed Upon Entrance

12 Initial Entry Into Facility

13 Survey Structure

14 Group Interviews

15 Keeping Resident Informed Residents should be informed about the survey process and that, during the survey, surveyors will be: Asking questions about the care they receive Observing staff and residents throughout the survey Using computers when speaking with them Using computers when making observations throughout the

16 New LTC Survey Process Overview

17 Entrance/Entrance Conference

18 Entrance Into the Upon entry into the facility Facility the Team Coordinator (TC) will: Introduce themselves and the survey team, and request to see the Administrator and/or Director of Nursing (DON) Request the facility provide a place where the survey team can work Schedule the Entrance Conference with the Administrator and/or DON Request information needed

19 Entrance Conference Form

20 Entrance Conference Form

21 Entrance Conference At the scheduled time, the TC will: Conduct a brief Entrance Conference with the Administrator/designee Provide a copy of the Entrance Conference form Request information regarding a fulltime DON Request information about the facility's emergency water source (verbal confirmation is acceptable) Provide signs announcing the survey, which should be posted in highvisibility areas Request a copy of an updated facility floor plan, if changes have been made Request the name of the Resident Council President Provide the Administrator or designee

22 Entrance Conference Information Needed Immediately Upon Entrance Facility census number Complete matrix for new admissions in the last 30 days who are still residing in the facility An alphabetical list of all residents A list of residents who smoke, designated smoking times, and locations.

23 Matrix for Providers Resident Room Number 1. Date of Admission if admitted with the past 30 days 2. Alzheimer s/dementia 3. MD, ID or RC & No PASARR Level II 4. Medications: Insulin, Anticoagulant, Antibiotic, Diuretic, Opioid, Hypnotic, Antianxiety, Antipsychotic, Antidepressant, Respiratory 5. Facility Acquired Pressure Ulcer(s) (any stage) 6. Worsened Pressure Ulcer(s) (any stage) 7. Excessive Weight Loss w/out

24 Matrix for Providers 8. Tube Feeding 9. Dehydration 10.Physical Restraints 11.Fall, Fall with injury, or Fall w/major Injury 12.Indwelling Catheter 13.Dialysis: peritoneal, Hemo, in facility or offsite 14.Hospice 15.End of Life Care/Comfort Care/Palliative Care 16.Tracheostomy 17.Ventilator 18.Transmission-Based Precautions 19.Intravenous therapy 20.Infections (M, WI, P, TB, VH, C,

25 Information Needed Within Schedule One Hour of meal of times, Entrance locations of dining rooms, copies of all current menus including therapeutic menus that will be served for the duration of the survey and the policy for food brought in from visitors Schedule of Medication Administration times Number and location of medication storage rooms and medication carts The actual working schedules for licensed and registered nursing staff for the survey time-period List of key personnel, location, and phone numbers. Also note contract staff (e.g., rehab

26 Information Needed Within If the facility employs paid feeding assistants, One Hour provide of the Entrance following information Whether the paid feeding assistant training was provided through a State-approved training program by qualified professionals as defined by State law, with a minimum of 8 hours of training The names of staff (including agency staff) who have successfully completed training for paid feeding assistants, and who are currently assisting selected residents with eating meals and/or snacks A list of residents who are eligible for assistance and who are currently receiving assistance

27 Information Needed Within Four Hours of Entrance Complete matrix for all other residents residing in the facility Admission packet Dialysis contract(s), agreement(s), arrangement(s), and policy and procedures, if applicable List of qualified staff providing hemodialysis or assistance for peritoneal dialysis treatments, if applicable Agreement(s) or policies and procedures for transport to and from dialysis treatments, if applicable Whether the facility has an on-site, separately certified, End-Stage Renal Disease (ESRD) unit

28 Information Needed Within Four Hours of Entrance Hospice Agreement and Policies and Procedures for each hospice used (name of facility designee(s) who coordinate(s) services with hospice providers) Infection Prevention and Control Program Standards, Policies and Procedures, and Antibiotic Stewardship Program Influenza/Pneumococcal Immunization Policy and Procedures QAA committee information (name of contact, names of members, and frequency of meetings) QAPI Plan

29 Information Needed Within Abuse prohibition policy and procedures Four Hours of Entrance Description of any experimental research occurring in the facility Facility wide assessment Nurse staffing waivers List of rooms meeting any one of the following conditions that require a variance: Less than the required square footage More than four residents Below ground level No window to the outside No direct access to an exit

30 Information Needed by the End of the First Day Facility should provide each surveyor with access to all resident Electronic Health Records (EHRs) do not exclude any information that should be a part of the resident's medical record. Provide specific information on how surveyors can access the EHR outside of the conference room. Providers will complete the attached form on page 2, titled "Electronic Health Record (EHR) Information."

31 Electronic Health Record (EHR) Information

32 Information Needed Within 24 Hours of Entrance Completed Medicare/Medicaid Application (CMS-671) Completed census and condition information (CMS-672) Completed Beneficiary Notice worksheet that identifies those residents discharged from Medicare covered Part A stay with benefit days remaining within the last six months.

33 Beneficiary Notices Discharged Resident Listing

34 Ongoing communication Communication occurs throughout the survey between surveyors and facility staff. Day One findings are preliminary and surveyors are unable to discuss findings with staff, unless a situation of Immediate Jeopardy (IJ) is identified. Surveyors will communicate with all levels of facility staff (e.g., dietary, housekeeping, certified nursing aides, nurses, contractors, management, etc.). Ongoing concerns will be discussed with staff as investigations progress. Staff will be able to clarify any identified concerns. Staff are encouraged to report

35 Day One Overview

36 TC reports to assigned area after completion of Entrance Conference. Surveyor assigned kitchen task conducts a brief kitchen tour and then reports to their assigned area. All other surveyors report to assigned areas and immediately begin: Resident/Resident Representative Interviews and Observations Records Review Day One Staff interviews (no formal staff interviews during Day One)

37 Resident/Resident Critical component of residentcentered approach Upon arrival to each unit, surveyors will request a list of new admissions (in addition to the facility matrix) Resident interviews and observations are conducted for the following residents: MDS pre-selected residents Vulnerable Representative Interviews and Observations New admissions Complaint and/or Facility Reported Incidents (FRIs) Residents with other identified concerns Minimum of 3 resident

38 Limited Record Review Surveyors will conduct limited record reviews, including, but not limited to: Obtain specific care area information for noninterviewable residents (e.g., falls, wandering, elopement, pressure ulcers, weights, infections, etc.) Verify information provided by the resident/representative Clarify identified discrepancies Identify high risk medications Review advanced directives.

39 Staff Interviews No formal staff interviews during the initial pool process. Special circumstances: Inability to access EHRs Time constraints Etc.

40 Dining and Room Tray First full meal after entry Observations into the facility: All dining areas are covered, including room trays If there are more dining areas than surveyors, surveyors will monitor dining rooms for those residents who require the most assistance. Note: Additional dining/room tray observations will be

41 Day One Overview Entrance Conference Kitchen Tour Resident Interviews/Observations Resident Representative Interviews Limited Record Review Dining Observations Information Request

42 Day Two Overview

43 Day Two Complete Initial Pool Process Resident Sample Selection: Off-site selected residents Vulnerable residents New admissions Harm, Substandard Quality of Care (SQC) if suspected, or Immediate Jeopardy (IJ) if identified Complaints/Facility Reported Incidents Unnecessary Medication Review for five residents Three closed records (death, hospitalization, community discharge).

44 Day Two Once the sample has been finalized, surveyors will: Begin in-depth investigation for sampled residents Investigate complaints and/or facility-reported incidents, if any Ask questions of non-clinical, clinical, and/or administrative staff Request copies of records and policies, as needed Initiate an investigation of care issues for any resident, if the need arises; these residents will be added to the total resident sample.

45 Day Two Overview Complete Initial Pool Process Interviews Observations Limited records review Resident Sample Selection In-depth Investigations

46 Remainder of Survey

47 The remainder of the survey, surveyors will: Continue In-depth Investigations, Complete Mandatory Facility Tasks: Dining (second observation, as needed) Remainder of Survey Infection Control / Antibiotic Stewardship Skilled nursing Beneficiary Notification Kitchen Medication Administration / Storage Resident Council Meeting Sufficient and Competent Staffing

48 Remainder of Survey Triggered Facility Tasks: Personal Funds Environment Resident Assessment (new triggered task): Delay with completion of MDS assessments Delay with submission of MDS assessments MDS Discrepancies.

49 Skilled Nursing Beneficiary Protection Notification Review

50 Potential Citation Review Once the survey team has completed all of their indepth investigations and facility tasks, the team will conduct one final meeting to: Discuss pertinent survey findings Discuss potential noncompliance Determine potential citations.

51 Remainder of Survey Overview Continued In-depth Investigations Mandatory Facility Tasks Triggered Facility Tasks Potential Citation

52 Exit Conference

53 Exit Conference The exit conference is conducted in the same manner as previous surveys. The exit conference should include the Administrator, Director of Nursing, Resident Council President, up to two interested residents if applicable, and the Ombudsman. During the exit conference the TC will: Report potential findings of non-compliance under regulatory headings and identify facts related to non-compliance (i.e. number

54 Exit Conference During the exit conference the TC will: Report preliminary findings, avoiding specific scope/severity determination, unless there is an Immediate Jeopardy Advise the provider that these findings are preliminary and not finalized until receipt of the statement of deficiencies, the CMS-

55 Critical Element Pathways Go to: Enrollment- and- Certification/GuidanceforLawsAndRegulations / Nursing-Homes.html Click on LTC Survey Pathways - Updated 11/08/2017

56 Critical Element Pathways Beneficiary Notice Dining Infection Prevention, Control & Immunizations Kitchen Medication Administration Resident Council QAA & QAPI Abuse Environment

57 Dialysis Critical Element Pathways Sufficient & Competent Nursing Staff Personal Funds Activities Activities of Daily Living Behavioral and Emotional Status Urinary Catheter or UTI Communication and Sensory Problems (Includes Hearing and Vision) Dental

58 Critical Element Pathways General Hospice & End of Life Death Nutrition Pain Management Physical Restraints Pressure Ulcer Specialized Rehabilitative or Restorative Services

59 Critical Element Pathways Respiratory Care Unnecessary Medications Medication Storage PASARR Extended Survey Hydration Tube Feeding Positioning, Mobility, ROM Hospitalization Bladder or Bowel Incontinence

60 Critical Element Pathways Accidents Neglect Resident Assessment Discharge Dementia Care

61 General Critical Element Pathway Use this pathway to investigate quality of care concerns that are not otherwise covered in the remaining tags of , Quality of Care, and for which specific pathways have not been established. For investigating concerns regarding care at the end of life, use the Hospice/End of Life CE Pathway. Review the Following in Advance to Guide Observations and Interviews: The most current comprehensive and most recent quarterly (if the comprehensive isn t the most recent) MDS/CAAs for areas pertinent to the concern. Physician s orders. Pertinent diagnoses. Care plan.

62 General Critical Element Pathway Observations Across Various Shifts: Does staff consistently implement the care-planned interventions? If not, describe. Ensure interventions adhere to professional standards of practice. What is the resident s response to interventions? Is the resident s response as intended? Do observations of the resident match the assessment? If not, describe. Are there visual cues of psychosocial distress and harm?

63 General Critical Element Resident, Resident Representative, or Family Pathway Interview: Will you describe your current condition or history of the condition, or diagnosis? How did the facility involve you in the development of the care plan and goals? How effective have the interventions been? If not effective, what alternate approaches have been tried? What are your goals for care? Do you think the facility is meeting them? If not, why do you think that is? For newly admitted residents, did you receive a summary of your (or the resident s) baseline care

64 General Critical Element Pathway Staff Interviews (Nursing Aides, Nurse, DON, Therapist, Attending Practitioner): Will you describe specific interventions for the resident, including facility-specific guidelines/protocols? How, what, when, and to whom do you report changes in condition? How does the interdisciplinary team monitor for the implementation of the care plan and changes in condition? How is information passed across shifts, and between all disciplines?

65 General Critical Element Pathway Staff Interviews (Nursing Aides, Nurse, DON, Therapist, Attending Practitioner): How are revisions to the comprehensive care plan communicated to staff? How was it determined that the chosen interventions were appropriate? Did the resident have a change in condition that may justify additional or different interventions? How does staff validate the effectiveness of current interventions?

66 General Critical Element Pathway Record Review: Review relevant information such as medication and treatment administration records, interdisciplinary progress notes, and any facility-required assessments that may have been completed. Does the information accurately and comprehensively reflect the resident s condition? If not, describe. Are federally required RAI/MDS assessments completed according to required time frames? For newly admitted residents, is there a baseline care plan, and does it describe the instructions necessary to meet the resident s immediate needs? Does it address the resident s clinical and safety

67 General Critical Element Pathway Record Review: Is the care plan comprehensive? Is it consistent with the resident s specific conditions, risks, needs, preferences, and behaviors? Does it include goals for admission, measureable objectives, timetables, and desired outcomes? How did the resident respond to care planned interventions? Was the care plan revised if interventions weren t effective, the desired outcome was achieved, or if there was a change in condition?

68 General Critical Element Pathway Record Review: Is there evidence of resident or resident representative participation in developing resident-specific, measureable objectives, and interventions? If not, is there an explanation as to why the resident or representative did not participate? Is there evidence that the resident has refused any care or services that would otherwise be required, but are not provided due to the resident s exercise of rights, including the right to refuse treatment? If so, does the care plan reflect this refusal, and how has the facility addressed this refusal?

69 General Critical Element Pathway Record Review: Was there a "significant change" in the resident's condition (i.e., will not resolve itself without intervention by staff or by implementing standard disease-related clinical interventions; impacts more than one area of health; requires IDT review or revision of the care plan)? If so, was a significant change comprehensive assessment conducted within 14 days?

70 not report a reasonable suspicion of a crime or for an Abuse Critical Element Use Pathway this pathway for investigating an alleged violation of abuse to a resident. This would include allegations where a resident was deprived of goods or services by an individual, necessary to attain or maintain physical, mental and psychosocial well-being. If photographic documentation is obtained during the survey, refer to S&C In addition, for investigating other concerns: Refer to the Investigative Protocol found at F603 for concerns related to involuntary seclusion; Refer to the Neglect CE Pathway to investigate concerns about structures or processes leading to a resident(s) with an outcome, for example, unrelieved pain, avoidable pressure ulcers/injuries, poor grooming, avoidable dehydration, lack of continence care, or malnourishment; or Refer to the Investigative Protocol for F608-Reporting Reasonable Suspicion of a Crime, if a covered individual did

71 Abuse Critical Element Pathway Review the following in Advance to Guide Observations and Interviews: Information related to an alleged violation of abuse, such as: Date, time, and location (e.g., unit, room, floor) where alleged abuse occurred; Name of alleged victim(s), alleged perpetrator(s) and witnesses, if any; Narrative/specifics of the alleged abuse(s) including frequency and pervasiveness of the allegation; and Whether the allegation was reported by the facility and/or to other agencies, such as Adult Protective

72 if staff are implementing the policies as written). Abuse Critical Element Pathway Review the following in Advance to Guide Observations and Interviews: Sources for this information may include: Resident, representative, or family interviews, observations or record review; Reports from the long-term care ombudsman or other State Agencies; Deficiencies related to abuse (CASPER 3 Report); and Complaints and facility-reported allegations of abuse, including any facility investigation reports, received since the last standard survey. Facility s abuse prohibition policies and procedures provided during the Entrance Conference (review only those components necessary during the investigation to determine

73 Abuse Critical Element Pathway Observation across Various Shifts: Request staff assistance to make observations, as needed. Only if you are a licensed nurse or practitioner can you observe the resident s private areas. Observe whether the alleged perpetrator (staff, other resident, or visitor) is present in the facility. What access does the alleged perpetrator have to the alleged victim and other residents?

74 Abuse Critical Element Pathway Observation across Various Shifts: Describe the alleged victim s reaction, if any, when the alleged perpetrator, or a specific resident(s) or staff person(s) is present: Avoids or withdraws from conversations or activities; Displays fear of, or shies away from being touched; and/or Exhibits behaviors such as angry outbursts, tearfulness, or stress (agitation, trembling, cowering)?

75 Abuse Critical Element Pathway Observation across Various Shifts: Describe physical injuries, if any, related to the alleged abuse, such as: Fractures, sprains or dislocations; Burns, blisters, or scalds; Bite marks, scratches, skin tears, and lacerations with or without bleeding, including those that would be unlikely to result from an accident; Bruises, including those forming shapes (e.g., finger imprints) or found in unusual locations such as the head, neck, lateral locations on the arms, posterior torso and trunk, inner thigh, genital area and/or breasts; and/or Facial injuries, including but not limited to, broken or missing teeth, facial fractures, black eye(s), bruising, bleeding or swelling of the mouth or cheeks.

76 Abuse Critical Element Pathway Observation across Various Shifts: Observe and describe: If the alleged perpetrator is a resident, whether he/she displays symptoms, such as: Verbally aggressive behavior, such as screaming, cursing, bossing around/demanding, insulting to race or ethnic group, intimidating; Physically aggressive behavior, such as hitting, kicking, grabbing, scratching, pushing/shoving, biting, spitting, threatening gestures, throwing objects; Sexually aggressive behavior such as saying sexual things, inappropriate touching/grabbing; Taking, touching, or rummaging through other s property; Wandering into other s rooms/space; or Resistive to care and services.

77 Abuse Critical Element Pathway Observation across Various Shifts: Observe and describe: If the alleged perpetrator is a resident, whether he/she displays symptoms, such as: If the alleged perpetrator is staff, whether he/she displays rough handling of residents, appears rushed, dismisses requests for assistance, expresses anxiety, or frustration regarding work and lack of staffing.

78 Abuse Critical Element Observation across Various Shifts: Observe for possible environmental factors related to the alleged abuse, such as: Pathway If in a resident s room, the room configuration, presence of privacy curtains, and the availability of a working call light/call bell; Lighting levels; or Location in relation to the nurse s station, staff lounges, or outside access such as windows, doors, or hallways. For an allegation that a resident was deprived of goods or services by staff, observe for physical/psychosocial outcomes related to care

79 Alleged Victim or Representative and Witness(es) Interview Conduct private interviews unless the alleged victim requests the presence of another person. Observe the alleged victim s emotions and tone, as well as any nonverbal expressions or gesturing to a particular body area, in response to the questions. Maintain the confidentiality of witnesses and the person who reported the allegation (e.g., change the order of the interviews, location or time), to the extent possible. During the interview with the witnesses, the surveyor may ask him/her to re-create or reenact the alleged incident, to better Abuse Critical Element Interviews: Surveyors are to be impartial, use discretion, and non-judgmental language. Use an interpreter as needed to obtain as accurate information as possible. Attempt to interview the alleged victim and witnesses as soon as possible. Pathway

80 Abuse Critical Element Pathway Alleged Victim or Representative and Witness(es) Interview What occurred prior to, during, and immediately following the alleged abuse? When and where did the alleged abuse occur? Could he/she identify the alleged perpetrator and any witnesses? Who? What was said? What was the tone of the alleged perpetrator s voice or volume? Did you report the alleged abuse? Who did you report it to? What was their response? If not reported, what prevented you from reporting the alleged abuse? Did you report the alleged abuse to any external entities (e.g., police, physician, ombudsman, and other state agencies)? Who did you report it to? What was their response? Do you think retaliation has occurred since you reported the alleged abuse? If so, what actions were taken?

81 Abuse Critical Element Alleged Victim or Representative and Witness(es) Interview, document as applicable: Did you suffer any injuries (e.g., bruises, cuts, fractures) from the alleged abuse? Please describe, including the alleged victim s response to the injuries (e.g., pain, new difficulty sitting or walking). Did you go to the hospital or physician s clinic for evaluation and treatment? When and which facility? Do you feel safe? Have there been past encounters with the alleged perpetrator? Have there been past instances of Pathway

82 Abuse Critical Element Pathway For the resident s representative, ask, as applicable: Have you observed any changes in the alleged victim s behavior, and if so, describe?

83 Abuse Critical Element Pathway For or an allegation that a resident was deprived of goods or services by staff, for the alleged victim/resident representative, ask, as applicable: How do staff respond to your requests for assistance? If staff do not respond, what happens? Do you have any concerns about the manner in which care is provided to you? If so, describe. Did you report this to anyone? If so, to whom, when, and what was the response? Do you feel that you have had any negative changes (e.g., weight loss, pressure ulcers) because of the failure to receive the care that you need? Have you had any changes in medication (e.g., antipsychotics) that may be

84 Abuse Critical Element For Alleged Perpetrator Interview: If Pathway the alleged perpetrator is a staff member, the staff member may have been suspended or re-assigned until the facility s investigation is completed and in some situations, the facility may have terminated the employment of the individual. In some cases the alleged perpetrator may not be in the facility or may refuse to be interviewed. If possible, interview the alleged perpetrator in person or by phone even if the alleged perpetrator is no longer working in the facility. In addition, the

85 Abuse Critical Element Pathway For Alleged Perpetrator Interview: What information can you provide regarding the alleged abuse? Were you present in the facility at the time of the alleged abuse? If so, where were you at? What is your relationship, if any, to the alleged victim?

86 Abuse Critical Element Pathway For an allegation that a resident was deprived of goods or services, ask the staff member: How do you respond to the resident s requests for assistance; Have you had any concerns when you have been assigned to this resident? If so, describe. Did you report this to anyone? If so, to whom, when, and what was the response? Have you noticed any negative changes (e.g., weight loss, pressure ulcers) with this resident? If so, describe; and Has the resident had any behavioral symptoms (e.g. combative behavior, frequent requests for assistance, calling out, grabbing) that may be impacting the care that they receive? If so, have you reported this? If reported, to whom, when, and what was the response?

87 Abuse Critical Element Pathway If the alleged perpetrator is a staff member: What is your position? Describe any contact that you have with the alleged victim. Do you continue to have access to the alleged victim? If not, why? How long have you worked in the facility? What type of orientation, training, work assignments, and supervision did you receive? What training have you received related to abuse prevention, reporting abuse, and the facility s abuse policy and procedures? Do you have any other information you wish to share in regard to the investigation?

88 Abuse Critical Element Other Healthcare Professionals (DON, Social Worker, Attending Practitioner) Interviews, as Appropriate Ask the appropriate personnel: Do you have knowledge of the alleged abuse? If so, describe. When and by whom were you notified of the alleged abuse? Did you conduct an assessment of the alleged victim for potential injuries or a change in mental status? What interventions or treatment (e.g., counseling) were provided, if any? Was the alleged victim assessed and/or treated at a hospital after the alleged incident? NOTE: Attempt to interview the practitioner from the hospital who examined the alleged victim to determine physical findings and mental status at Pathway

89 Abuse Critical Element Other Healthcare Professionals (DON, Social Worker, Attending Practitioner) Interviews, as Appropriate Ask the appropriate personnel: Do you know if the alleged victim s representative and attending practitioner were notified of the alleged abuse? If so, when and what were the responses? If there are discrepancies in injuries based on the alleged victim s description, how was this investigated? Did the alleged perpetrator and/or victim exhibit any behaviors that would provoke one another? If so, what actions were taken to address this? Did you report the alleged abuse to administration? Who did you report it to? What was their response? If not reported, what prevented you from reporting the alleged abuse? Did you report the alleged Pathway

90 Abuse Critical Element Pathway Other Healthcare Professionals (DON, Social Worker, Attending Practitioner) Interviews, as Appropriate Ask the appropriate personnel: Were any external entities (e.g., APS or law enforcement) contacted? If so, who made the report, to whom, and when? If the alleged perpetrator was a resident: Did you conduct any interviews related to the alleged abuse and identify the circumstances of what occurred prior to, during and after the alleged abuse? Does the care plan identify interventions to address any behaviors of the alleged perpetrator? Was the care plan implemented?

91 Abuse Critical Element Other Healthcare Professionals (DON, Social Worker, Attending Practitioner) Interviews, as Appropriate Ask the appropriate personnel: If the alleged perpetrator is a visitor: Was there any indication of a prior history of abuse, aggression, or other inappropriate behaviors? Was there any indication of a physical or psychosocial change in the alleged victim after a visit with the alleged perpetrator, whether onsite or outside of the facility? Did you interview the alleged perpetrator and identify the circumstances of what occurred prior to, during and after the alleged abuse? If so, describe? Were visits from the alleged perpetrator supervised? When and where did visits usually occur? Is access to the alleged victim currently allowed? If so, under what circumstances? What protections have been put in place (e.g., supervision of visits while the investigation is being conducted); and/or Pathway

92 Abuse Critical Element Pathway Other Healthcare Professionals (DON, Social Worker, Attending Practitioner) Interviews, as Appropriate Ask the appropriate personnel: For an allegation that a resident was deprived of goods or services by staff, ask: Have you noticed any negative changes (e.g., weight loss, pressure ulcers) with this resident? If so, please describe. How do staff respond to the resident s requests for assistance? If staff do not respond, what do they say; Do you have any concerns about the manner in which care is provided to the resident? If yes, describe. Has staff report this concern to you? If so, when and what did you do; Has the resident had any behavioral symptoms (e.g., combative behavior, frequent requests for assistance, calling out, grabbing) that may be impacting care they receive? If so, did staff report this to you? If reported,

93 Abuse Critical Element Pathway Other Healthcare Professionals (DON, Social Worker, Attending Practitioner) Interviews, as Appropriate Ask the appropriate personnel: For an allegation that a resident was deprived of goods or services by staff, ask: Has the resident had any changes in medication (e.g., antipsychotics) that may be impacting the care that they receive? Note: Determine if the resident may have received unnecessary medications such as chemical restraints; and/or If the interventions were not effective in reducing the behaviors, were they revised and if so, what was changed? Did the revised interventions provide the needed protections? What protections have been put in place at this time? Has access to other residents at risk been limited? If so, how?

94 Abuse Critical Element Other Healthcare Professionals (DON, Social Worker, Attending Practitioner) Interviews, as Appropriate Ask the appropriate personnel: If the alleged perpetrator was staff, ask: Did the alleged perpetrator exhibited inappropriate behaviors to the alleged victim or other residents in the past (e.g., using derogatory language, rough handling, or ignoring residents while giving care)? If yes, describe. Was there a history of resident/family grievances or problems identified with care delivery or services provided? If so, what was the result of the investigation of the concerns, and describe any disciplinary actions and/or training provided related to the Pathway

95 Abuse Critical Element Other Healthcare Professionals (DON, Social Worker, Attending Practitioner) Interviews, as Appropriate Ask the appropriate personnel: If the alleged perpetrator was staff, ask: Did annual performance reviews identify issues with the provision of care, treatment, or other concerns? If so, what was provided to address the concerns. How is monitoring and supervision provided regarding the delivery of care and services by the alleged perpetrator? Who is responsible for supervising and monitoring the delivery of care Pathway

96 Abuse Critical Element Facility Investigator Interview: If the facility investigated the alleged abuse, interview the staff member responsible for the initial reporting and the overall investigation of the alleged abuse. For some facilities, the Administrator may be the Facility Investigator. When (date and time) were you notified of the alleged abuse and by whom? What information was reported to you related to the alleged abuse? When and what actions were taken to protect the alleged victim from further abuse while the investigation was in process? Describe medical interventions, if any, taken in relation to the alleged abuse, (e.g., hospitalization, transfer to ER, Pathway

97 Abuse Critical Element Pathway Facility Investigator Interview: What steps were taken to investigate the allegation? Can you provide me a timeline of events that occurred? Describe interviews conducted, such with the alleged victim/resident representative, witnesses, alleged perpetrator, and practitioner and what information was obtained. Describe record reviews conducted related to the alleged abuse and what information was obtained. Were there any photographs or videos obtained related to the alleged abuse? If yes, describe. When and who received results of the

98 Abuse Critical Element Pathway Facility Investigator Interview: Describe any mental assessments that were conducted pertaining the alleged abuse, and any interventions taken to assist the resident (e.g., counseling). If the allegation relates to sexual abuse, describe the immediate actions of the staff, including preserving evidence, providing medical intervention (e.g., transfer to hospital for sexual assault for rape kit), conducting a physical assessment, and reporting.

99 Abuse Critical Element Facility Investigator Interview: Who did you notify and when (date/time) of the alleged abuse? Was an outside entity informed about the alleged abuse, and if so, when (date and time)? NOTE: If a suspected crime, note the date and time reported. Obtain copies of the outside entities investigations, if available. What actions were taken as a result of the investigation (e.g. for the alleged victim, the alleged perpetrator, other staff, training, policy revisions)? Is there any related information regarding the allegation that may Pathway

100 Abuse Critical Element Pathway Record Review (Alleged Victim s Record): Was the alleged victim was assessed at risk for abuse (e.g., as indicated in the RAI, care plan, progress notes from nurses, social services, practitioners)? If so, how did the facility implement interventions to mitigate risks? When (date/time) did the allegation occur? When was it discovered and by whom? When was the resident s representative, practitioner and other required entities notified?

101 Abuse Critical Element Record Review (Alleged Victim s Record): Were physical injuries noted related to the alleged abuse? Are there changes in the alleged victim s mood or demeanor before and after the alleged abuse (e.g., distrust, fear, angry outburst, cowering, tearfulness, agitation, panic attacks, withdrawal, difficulty sleeping, and PTSD symptoms)? Are there potential indicators of sexual abuse (e.g., STD, vaginal or anal bleeding, pain or irritation in genital area, bruising/lacerations on breasts or inner thighs, or recent difficulty with sitting or Pathway

102 Abuse Critical Element Pathway Record Review (Alleged Victim s Record): Was the resident assessed and the care plan revised as needed? What interventions (e.g., first aid, hospitalization) occurred to address any physical injuries or changes in mental status? (Note: If the resident required medical treatment, you may need to contact the hospital and/or practitioner to obtain related medical records for review.)

103 Abuse Critical Element Record Review (Alleged Victim s Record): For an allegation that a resident was deprived of goods or service: Does the record reflect any negative changes (e.g., weight loss, pressure ulcers); Has the alleged victim had any behavioral symptoms (e.g., combative behavior, frequent requests for assistance, calling out, grabbing) that may be impacting the care that they receive? If so, describe; and/or Determine if the alleged victim may have received unnecessary medications such as chemical restraints and if this impacted the Pathway

104 Abuse Critical Element Review the Alleged Perpetrator s Record, if a Resident: What circumstances are documented (date/time) before, during and after the alleged abuse? Is there a previous history of exhibiting any behaviors that would provoke others? If so: Does the care plan address behaviors, if any, of the alleged perpetrator, and include interventions (e.g., monitoring, staff supervision, redirection? Were care plan interventions implemented? If the interventions were not effective in reducing the behaviors, were they revised and Pathway

105 Abuse Critical Element Pathway Review the Alleged Perpetrator s Record, if a Resident: After the alleged abuse, did staff separate the alleged victim and other residents at risk? What are the plans to monitor and supervise the resident? If interventions were unsuccessful, was the physician notified? Were new interventions implemented?

106 Abuse Critical Element Pathway Review the Alleged Perpetrator s Record, if a Resident: After the alleged abuse, did staff separate the alleged victim and other residents at risk? What are the plans to monitor and supervise the resident? If interventions were unsuccessful, was the physician notified? Were new interventions implemented?

107 Activities Critical Element Review the Following in Advance to Guide Observations and Interviews: The most current comprehensive and most recent quarterly (if the comprehensive isn t the most recent) MDS/CAAs for Sections C - Cognitive Patterns, F Preferences for Customary Routine and Activities, and G Functional Status. Pertinent diagnoses. Care plan (e.g., activity plan in the facility and community, continuation of life roles consistent with preferences and functional capacity, adaptations needed for activity participation, needed transportation assistance, and who is to provide the assistance Pathway

108 Activities Critical Element Pathway Observations: For a resident whose care plan includes group activities: How does staff inform the resident of the activity program schedule? How does the facility provide timely transportation, if needed, for the resident to attend infacility activities, and help the resident access transportation for out-of-facility and community activities? Are the activities compatible with the resident s individual physical and mental capabilities? If not, describe.

109 Activities Critical Element Pathway Observations: For a resident whose care plan includes group activities: How are the activities compatible with known interest and preferences? How are the activities adapted, as needed(such as large print, holders if resident lacks hand strength, task segmentation)? Are the activities personappropriate? If not, describe.

110 Activities Critical Element Pathway Observations: For a resident who participates in individual activities: How has the facility provided any needed assistance, equipment, and supplies? Does the room have sufficient light and space for the resident to complete the activity? If not, describe.

111 Activities Critical Element Pathway Resident/Representative Interview: How did the facility involve you in care plan development, including defining the approaches and goals? Do the activities offered here reflect your (or the resident s) preferences and choices? If not, please explain. In what activities do you participate? If none, why

112 Activities Critical Element Resident/Representative Pathway Interview: Do you need any assistance, such as set up of activity materials or adaptation? If so, what is needed? How is the facility providing it to facilitate your participation in activities of choice? How are you notified of upcoming activities? Are you offered transportation assistance to attend the activities, both inside and

113 Activities Critical Element Resident/Representative Pathway Interview: How has the facility made efforts to provide your scheduled care, such as bathing and therapy services, so they don t conflict with the activities you want to do? What equipment and supplies do you receive to complete activities? What assistance do you receive during group activities (e.g., toileting, eating assistance,

114 Activities Critical Element Pathway Resident/Representative Interview: Are planned activity programs occurring on a regular basis? If not, describe. Are scheduled activities often cancelled? If so, do you know why that is? Are there activities that you like that the facility does not provide? If so, describe.

115 Activities Critical Element Pathway Activity Staff Interview: What is the resident s program of activities and what are the goals? What assistance do you provide in the activities that are part of the resident s care plan? How regularly does the resident participate?

116 Activities Critical Element Pathway Activity Staff Interview: How do you make sure the resident is informed and transported to group activities of choice? How are special dietary needs and restrictions handled during activities involving food? How do you make sure the resident has sufficient supplies, proper lighting, and sufficient space for

117 Activities Critical Element Pathway Nursing Staff Interview: How do you assist the resident in participating in activities of choice? How do you coordinate schedules for ADLs, medications, and therapies, to the extent possible, to maximize the resident s ability to participate? How do you make nursing staff available to assist with activities in and out

118 Activities Critical Element Pathway Nursing Staff Interview: If the resident is refusing to participate in activities, how do you try to identify and address the reasons? What role, if any, does nursing play when activity staff are not available to provide care-planned activities?

119 Social Services Staff Activities Critical Element Interview: Pathway How do you facilitate resident participation in activities of choice? What role do you play in obtaining equipment or supplies needed by the resident in order to participate in activities of choice (obtaining audio books; assisting the resident to obtain new glasses or hearing aids, if needed; providing needed

120 Activities Critical Element Pathway Social Services Staff Interview: What role do you play in the resident accessing his/her funds for participation in activities of choice that require funds, such as restaurant dining events? (If redirected to a different staff member, interview that staff member).

121 Activities Critical Element Pathway Record Review: Review activity documentation, social history, discharge information from a previous setting, and other disciplines documentation that may have information regarding the assessment of the resident s activity interests, preferences, and needed adaptations.

122 Activities Critical Element Pathway Record Review: Does the most recent RAI assessment accurately and comprehensively reflect the status of the resident: Longstanding interests/customary routine and how the resident s current physical, mental, and psychosocial health status affects either the resident's choice of activities or ability to

123 Activities Critical Element Pathway Record Review: Does the most recent RAI assessment accurately and comprehensively reflect the status of the resident: Specific information about how the resident prefers to participate in activities of interest (for example, if music is an interest what kinds of music, does the resident play an instrument; if the resident listens -- does the resident have the music of choice available, does the resident have the functional skills to participate independently, such as putting a CD into a player);

124 Activities Critical Element Record Review: Does the most recent RAI assessment accurately and comprehensively reflect the status of the resident: Have any recent significant changes in activity pattern occurred prior to or after admission; The resident s current need for special adaptations in order to participate in desired activities (e.g., auditory enhancement, equipment to compensate for physical difficulties, such as use of only one hand); The resident s need, if any, for time-limited participation(e.g., due to short attention span, illness that permits only limited time out Pathway

125 Activities Critical Element Record Review: Does the most recent RAI assessment accurately and comprehensively reflect the status of the resident: Was there a "significant change" in the resident's condition (i.e., will not resolve itself without intervention by staff or by implementing standard diseaserelated clinical interventions; impacts more than one area of health; requires IDT review or revision of the care plan)? If so, was a significant change comprehensive assessment conducted within 14 days? How does the facility encourage and support the development of new Pathway

126 Activities Critical Element Record Review: Pathway Does the most recent RAI assessment accurately and comprehensively reflect the status of the resident: How does the facility provide activities to help the resident reach the goal? For a resident who is constantly mobile, how does the facility accommodate the resident s need to move about in a safe, supervised area? For a resident with severely limited attention span or who is medically compromised, how does the facility ensure activities are time-limited or low-energy programs and address pertinent medical, nursing, dietary, or therapy recommendations or

127 Activities Critical Element Pathway Record Review: Does the most recent RAI assessment accurately and comprehensively reflect the status of the resident: For a resident who is confined to his/her room, what is the plan for room-based activities? For a resident who is on a toileting program or special nutrition/hydration program, what is the plan for coordination among activity, dietary, and nursing staff so that needs are met? How does the facility monitor the resident s condition and effectiveness of interventions?

128 Activities Critical Element Pathway Record Review: Does the most recent RAI assessment accurately and comprehensively reflect the status of the resident: The resident s desired daily routine and availability for activities; and The resident's choices for group, one-to-one, or selfdirected activities.

129 Activities Record Review: Critical Element Pathway Is the care plan comprehensive? Does it address identified needs, measureable goals, resident involvement, preferences, and choices? Has the care plan been revised to reflect any changes? How does staff accommodate activity changes because of the time of year (e.g., gardening in the summer)? If the resident refuses, resists, or complains about some chosen activities, what was the reason and what alternative

130 Critical Element Decisions: Activities Critical Element Did the facility provide an ongoing Pathway program of activities designed to meet, in accordance with the comprehensive assessment, the interests, and the physical, mental, and psychosocial well-being of the resident? For newly admitted residents and if applicable based on the concern under investigation, did the facility develop and implement a baseline care plan within 48 hours of admission that included the minimum healthcare information necessary to properly care for the immediate needs of the resident? Did the resident and resident representative receive a written summary of the baseline care plan that