Behavioral Health Services CODE DOCTOR NURSING STATION

Transcription

1 Behavioral Health Services CODE DOCTOR NURSING STATION

2 WHAT YOU SHOULD EXPECT DURING YOUR STAY ADMISSIONS/INTAKE PROCESS Regular Assessment Times at Behavioral Health Services 10 a.m. to 5 p.m. Prior to 10 a.m. or after 5 p.m. assessments are completed at St. Dominic s Emergency Department (ER). Appointments are not required but are preferred for patient s convenience. ADMISSION TO THE UNITS You will be escorted to your assigned unit by a representative of the nursing staff. Upon entering the unit there will be a confidential assessment of your belongings completed. You will have your vital signs taken and will be oriented to the unit. An RN will complete a confidential, thorough medical and psychological assessment. Once this assessment is complete, the RN will contact the psychiatrist and receive orders of your treatment. These orders generally consist of medication, lab work, diagnostic tests and dietary instructions. You will be checked on frequently during your stay here by the staff. This is to ensure your safety and wellbeing and to assess your response to medication. The Financial Counselor is available to provide information about payment options for those patients who are unable to pay in full at the time of discharge. The Financial Counselor can be reached at We contact your insurance company to verify your coverage prior to or soon after admission. Your bill shows the total charges and estimated insurance credit. You pay the portion of the bill not covered by insurance. You are expected to settle your account at discharge. St. Dominic Hospital accepts checks, cash and all major credit cards. THINGS YOU SHOULD KNOW BEFORE YOU ARE ADMITTED St. Dominic s is a tobacco-free facility. Snacks are provided at certain times during the day. Patients rooms do not have phones or televisions. All rooms are private with a private bathroom. Bed linens and bath towels are provided. There are no passes given at the hospital. Patients are not allowed to leave the premises. Any appointments that are scheduled during your hospital stay will have to be rescheduled after your discharge. YOUR SPECIAL NEEDS Hearing and Language Services If you are hearing impaired or only speak a foreign language and need an interpreter, ask your nurse to contact the nursing supervisor. Pastoral Care Behavioral Health Services The chaplains and several pastoral associates provide pastoral services regardless of your religious preference. If you wish to see a chaplain, pastoral associate or minister of your faith, tell your nurse. Your nurse will make the appropriate notification. Your own minister may visit as long as he/she is able to provide your code number when coming to visit. 1

3 ITEMS TO BRING WITH YOU TO THE HOSPITAL Two or three days of clothing including casual clothes and shoes, sleepwear including a robe, slippers and shower shoes. Washers and dryers are available. Personal and toiletry items. Items such as perfume, nail polish, aftershave, nail files, sharp and electrical items will be held at the nurses station and can be checked out at certain times of the day. List of current medications Picture ID Insurance Card (if applicable) If you bring too much clothing or luggage, your family will be asked to take it with them. Extra money or valuables may be locked up in our safe. St. Dominic Hospital is not responsible for lost or damaged belongings. ITEMS THAT ARE NOT ALLOWED Cameras, cell phones, radios, any recording devices, knives, food, scissors, metal coat hangers, lighters, anything glass, products containing alcohol, sharp objects, electronic games, computer, portable media players, personal pillows or linens. ITEMS BROUGHT IN TO PATIENTS Items that are brought in for patients after admission are to be brought to the reception desk in the front lobby of Behavioral Health Services during the following hours: Monday to Friday 8 a.m. to 7 p.m. Saturday, Sunday and Holidays 8 a.m. to 3 p.m. This will facilitate tracking of the belongings and ensuring that the correct patient receives the items left for him or her. PATIENT AND VISITOR GUIDE For infections to spread, germs must have a way to travel. The hands are a major means of spreading germs. Many germs can travel through the hands of health care workers and visitors. Germs do not always cause infection in every person they contact, but patients who are in the hospital are sometimes too weak to fight the infection. Good hand hygiene is one of the most important steps in preventing the spread of infection. Hand washing does make a difference in keeping infection under control. Alcohol foam is also a very effective method to clean your hands and can be used in place of hand washing. Hand hygiene is a habit that promotes good health for everyone. Ask your nurse if you have any questions. HAND WASHING PREVENTS THE SPREAD OF INFECTION Remove all jewelry Wet your hands with warm running water Add soap and lather well Scrub for at least seconds Get under nails, around cuticles and between fingers Rinse with hands angled down Dry hands with a clean paper towel or an air dryer Use a new towel to turn the faucet off CRITICAL TIMES TO WASH YOUR HANDS Before or after patient contact After contact with blood or other body fluids After you change a diaper Before you eat or handle food After you handle food that is not cooked After you handle money After you play with a pet After you visit the restroom After you blow your nose, sneeze or cough After you handle the garbage 2 3

4 ADVANCE DIRECTIVES What are advance directives, and why would I need them? Things to consider include the following: Is it important for me to be able to make my own decisions? Do I want to spare my family these difficult decisions? Is it important for me to die without prolonging my pain and suffering? Do I have religious beliefs that I want to be sure are followed? Do I want to prolong my life regardless of pain, my chances for recovery or regardless of financial burden? The Living Will THERE ARE TWO TYPES OF ADVANCE DIRECTIVES A Living Will consists of written directions that give your wishes regarding your health care should you have a terminal condition. It instructs health care professionals of what you would want if you are unable to tell them yourself. A living will takes effect while a person is alive. Durable Power of Attorney for Health Care This is a written document in which you have named another person to make the decisions for you if you were to become unable to answer for yourself. For example, if you are unconscious, brain damaged or terminally ill, the person named in this document will make decisions on your behalf as needed. After considering the above items, you should discuss them with your family, friends, physician, minister or religious representative and attorney. If you decide you need to have an advance directive, you will need to check your state laws, put your wishes in writing, and give a copy to your physician and to any health care facility where you receive care. If you would like to complete advance directives while you are in the hospital, ask the admission personnel or your nurse for the forms needed. Crisis Stabilization Unit 1 Nurses Station: , Day Room: Calls allowed 7 to 9 a.m. 11:30 a.m. to 12:30 p.m. 3 to 9 p.m. Visitation Saturday, 10 to 11 a.m. Sign in begins at 9:30 a.m. Crisis Stabilization Unit 2 Nurses Station: , Day Room: Calls allowed 7 to 9 a.m. 12:30 to 1 p.m. 5:30 to 8:30 p.m. 9:15 to 10 p.m. Visitation Saturday, 1 to 2:30 p.m. Sign in begins at 12:30 p.m. Geriatric Unit 3 (The Oakes) Unit: Navigator: , Unit Phone: Visitation Odd Rooms (1027, 1029, 1031, 1033, 1035, 1037, 1039, 1041, 1043, 1045, 1047, 1049, 1051) Tuesday, 5 to 7 p.m. Saturday, 12:30 to 2:30 p.m. Even Rooms (1028, 1030, 1032, 1034, 1036, 1038, 1040, 1042, 1044, 1046, 1048, 1050, 1052) Wednesday, 5 to 7 p.m. Sunday, 12:30 to 2:30 p.m. 4 5

5 All Units No one under 18 years of age will be allowed on the unit. Visitors are not allowed in patients rooms. Visitation occurs on the unit. A patient may have only two visitors on the unit at a time. If there are more than two visitors, the visitors will need to take turns within the visitation period. No purses, cell phones or any object considered a weapon are allowed beyond the lobby. You may leave your belongings in your car or behind front desk. This is for your safety and the safety of our patients. CONFIDENTIALITY It is the goal of the staff at St. Dominic s Behavioral Health Services to protect every patient s confidentiality. This is accomplished by assigning each patient an ID number or code number that is used to identify the patient. This number is given at the time of admission to the patient. The patient must give the ID number to any family or friends they wish to call or visit. This number is also needed in order for someone to leave packages, clothing, etc. This ID number must accompany any deliveries from florists in order for the front desk to accept the delivery on behalf of the patient. Valuables St. Dominic s is not responsible for cash and valuables kept in your room, or left there when you go for tests, treatments or classes. Please send jewelry, extra clothing, cash and valuables home with a family member. Safety St. Dominic Hospital is a tobacco-free hospital. Tobacco products are not allowed in the hospital buildings or on hospital grounds. This includes electronic cigarettes. Medications Please tell your doctor or nurse about any medications that you are taking. Anything you take in the hospital must be ordered by our doctor and given by your nurse. Tobacco Cessation Information Quick Facts Cigarette Smoking: Smoking accounts for about percent of all chronic obstructive pulmonary disease. It accounts for 30 percent of all heart disease deaths. Smoking is the major cause of cancer of the lips, tongue, salivary glands, mouth, larynx, esophagus and middle and lower pharynx. Smoking can also alter a number of hormones involved in the reproductive functions. Cigar Smoking: Even if you do not inhale, smoking cigars will give you a higher risk of emphysema, bronchitis and other lung diseases. Cigar smokers are four to 10 times more likely than nonsmokers to die from cancer of the mouth, larynx and esophagus. Lung cancer rates are four times higher for cigar smokers than for those who do not smoke. Electronic Cigarettes: Much remains unknown about the health risks of e-cigarettes, including whether or not they are safer than conventional cigarettes. There also isn t enough evidence to say definitively they re effective at helping people to quit smoking. Second Hand Smoke: Second hand smoke can be a hazard to other s health and especially to the health of children. It increases a nonsmoker s risk of lung cancer, heart disease, asthma, allergies, and bronchitis. In children, it can also contribute to middle ear problems and pneumonia. For smokers, remember to respect nonsmokers by politely not smoking around them. If you are a nonsmoker, remember, you have a right to say no! Tobacco Chew and Snuff: Chewing tobacco and snuff (also called smokeless tobacco) is addictive and can be harmful to your health. The chemicals in the tobacco can lead to cancer of the mouth and throat. Smokeless tobacco can also cause gum recession, mouth sores, and stained teeth. Resources: The ACT Center provides free counseling and intervention supplies including nicotine supplements and medications. To contact the center (located at the Jackson Medical Mall), call Tobacco Quitline Mississippi provides free telephone counseling and information. The quitline can be accessed by calling

6 WHAT YOU SHOULD EXPECT FROM YOUR TREATMENT TEAM Medical Staff Medical staff consists of Board Certified Psychiatrists and Psychiatric Nurse Practitioners. The Medical Staff leads the treatment team. You will meet with a member of the medical staff daily. The medical staff will prescribe treatment for your psychiatric problem(s). The medical staff will discuss the prescribed treatment(s) with you and your family as judged appropriate (only with your permission). Nursing Staff Consists of registered nurses and psychiatric technicians. Will continuously assess your medical and psychological status during your stay. Staff will encourage you to attend scheduled groups and activities. Staff will educate you on your condition and your medications. Social Services Staff consists of Master s Level trained social workers and therapists. You will have a Social Service staff member assigned to you. They will complete a thorough assessment of your current situation as well as your history and background. Social Service staff s role in your treatment is to lead group therapy sessions, maintain communication with your family members, assist you in developing a discharge plan and schedule appointments with an outpatient therapist and/or psychiatrist. Social Service staff can help you identify support groups as well as community and online resources that may be of further help to you after you return home. Activity Therapy Staff consists of trained, activity therapists. Activity Therapy provides activities that are designed to increase coping skill development, increase selfesteem, provide support and structure, and promote socialization, while in the hospital and upon discharge. Activities provided are Expressive Therapy, Cognitive Challenge Therapy, Art Therapy, and Crafts. Activity Therapy staff will interview you shortly after admission to assess your leisure patterns. Staff will encourage you to participate in scheduled activities. 8 9

7 HELP US HELP YOU We want you to know what to do when you have questions or concerns about your care or safety. By helping us to help you, we can team up to provide a quality of care that meets your needs and exceeds your expectations. Help Us Help You By Paying attention to your treatment and medicines. Make sure that health care workers introduce themselves and confirm who you are. Be sure your nurses give you the medicines ordered by your doctor. Making sure you read and understand all medical forms before signing and all of your instructions at discharge. If you have questions or do not understand any form or instruction, please ask for help. Educating yourself about your medical conditions, any tests or treatments you receive and the plan for your care. Ask your nurse if information you can keep is available. Asking a trusted family member or friend to remind you of important questions. That person can also help us in making your health care wishes known. To ensure consistent communication with physician and staff it is best to designate one family member as your spokesperson. Knowing the medicines you take and why you take them. Ask your doctor or nurse about the purpose of the medicine and any side effects. Be sure to let the doctor, nurse or pharmacist know about all medicines you were taking before admission, including vitamins, herbs and over-the-counter drugs. Participating in decisions about your care and treatment. After all, you are the center of the health care team. It is important that you and your doctor communicate about your care and that you have the information you need to make the best decision for you. WHAT YOU SHOULD EXPECT DURING YOUR DISCHARGE Before you leave you may receive prescriptions for medications. If you do, you will be given medication information along with instructions for taking your medication. You will also receive information about your follow up appointment as well as a list of appropriate support resources in your area. Make sure any questions you may have are answered to your satisfaction before leaving the hospital. When you leave will be determined by your doctor. After the doctor writes the order for your discharge, nursing personnel will assist you as needed to help you get your belongings together and provide you with a discharge instruction sheet. Be sure you have all your belongings, including any valuables that have been locked in the hospital safe. At St. Dominic s Behavioral Health Services, we are constantly looking for ways to improve our services to you, your family and your visitors. After discharge, you may be called to rate our performance and service. You will also have the opportunity to share your feelings about the care you received during your stay. We look forward to serving you, our valued patient and appreciate you allowing us this opportunity. Behavioral Health Services MAIN: TOLL FREE: WEBSITE:

8 OUR CREDENTIALS ACCREDITED BY The Joint Commission on Accreditation of Health Care Organizations The American College of Surgeons- Commission on Cancer LICENSED BY Mississippi State Department of Health Division of Licensure & Certification CERTIFIED For Medicare participation by the Department of Health and Human Services For Medicaid participation by the Division of Medicaid State of Mississippi MEMBER OF American Hospital Association Association of Community Cancer Centers Catholic Health Association Mississippi Health Partners Mississippi Hospital Association VHA, Inc. 12

9 Behavioral Health Services PHYSICAL ADDRESS: 969 North Curran Dr. Jackson, Mississippi MAILING ADDRESS: 969 Lakeland Drive Jackson, Mississippi stdom.com