Sanford Heart Hospital Contact Information

Transcription

1 Welcome Handbook

2 Table of Contents Contact Information... 1 President s Message... 2 Welcome... 3 Your Visit... 3 Concierge Services... 5 Directions to Sanford Heart Hospital... 6 Sanford Map... 7 Arriving at Sanford Hospital... 8 General Information During Your Visit... 8 Accommodations Accomodations Map Dining at Sanford Services at Sanford Attractions at Sanford Sioux Falls Community Information Sioux Falls Transportation Weather Reports and Road Conditions Billing and Insurance... 17

3 Sanford Heart Hospital Contact Information General Information... (605) Sanford Cardiovascular Institute... Phone: (605) or (877) Fax: (605) Sanford Clinic Cardiac, Thoracic,...Phone: (605) and Vascular Surgery...or (888) Fax: (605) Sanford Vascular Associates Clinic...Phone: (605) Fax: (605) Center for Health and Well-being... (605) Billing/Patient Accounts... (605) (877) Medical Records Request Sanford Heart Hospital/ Sanford USD Medical Center... (605) Sanford Clinic Sioux Falls Region... (605) General Health Questions... (605) or (800) Sanford Heart Hospital Address 1301 W 18th Street Sioux Falls, SD Sanford on the Internet Sanford Health sanfordhealth.org Sanford Heart Center of Excellence heart.sanfordhealth.org 1

4 Message from our President Dear Patients and Families, Thank you for trusting Sanford Heart Hospital to serve your health care needs. Throughout our history, Sanford has invested in our physicians, staff and technology to take care of our patients. Our heart program is recognized as a national leader in our clinical outcomes and we are committed to continue our efforts to exceed your expectations for your experience here. Our Heart Hospital is certainly high tech and cutting edge, but it is our people, our Sanford family, that we are most proud of. We empathize with you and your family as you re using our services and we pride ourselves in treating you with the utmost respect and compassion throughout your stay with us. If there is anything you need or questions that you have, please do not hesitate to ask any of our staff. Again, thank you for placing your trust in us. We are confident in our abilities to provide you with the care you need. Sincerely, Paul Hanson, MHA President Sanford USD Medical Center 2

5 Welcome to Sanford Heart Hospital Thank you for choosing Sanford for the care of your heart and vascular needs. We realize that this can be a stressful time and will do everything we can to ensure that you receive exceptional care. Please view our website at heart.sanfordhealth.org for more information available to you and your family. Expect Our Calls Before you come to Sanford, a representative from the following areas may contact you: Hospital Registration A representative from pre-registration will call to verify your information and insurance coverage. If your scheduled procedure is within 48 hours and you have not been contacted, please call (605) or (800) Heart and Vascular Coach The Heart and Vascular Coach is a registered nurse who will prepare, educate and communicate with patients and families during their heart and vascular care. If you are arriving for a Cath Lab procedure or surgery, the Heart and Vascular Coach from Sanford Heart Hospital may call you to talk about what time to arrive and to gather your medical information and your medication 3

6 list, along with information regarding any important tests you have had done. If you have questions or have not received a phone call by the day before your procedure, please call (605) or (855) Pack for Comfort Please bring the following: q Insurance card and information. q All your medications, including over the counter and herbal, in original bottles. q Assistive devices, such as walkers, canes, hearing aids, and magnifying glasses. If you wear contact lenses bring along your contact supplies and/or your glasses. q Loose, comfortable clothing that can be folded for easy storage. q Copy of your advance directives, unless previously provided. Advance directives are given to your doctors and family in case you become unable to make medical decisions for yourself. Advance directives include a living will and durable power of attorney for health care. Any person 18 years of age or older should be informed about advance directives. q This brochure: Welcome Handbook, including your personalized itinerary. Leave the Rest at Home: Valuables such as credit cards, checkbooks, large amounts of cash and jewelry. Please remove all jewelry including all piercings. We cannot be responsible for your belongings. If you must bring valuables, ask our staff to deposit them in the hospital safe. For your convenience, we strongly recommend leaving unneeded items and valuables at home. 4

7 Concierge Services Sanford Heart Hospital is staffed by service professionals available to help you and your family navigate your hospital stay. Located in Sanford Heart Hospital s Welcome Center and Guest Areas on each level, our Patient Access Management representatives have information about the hospital and are available to offer access to a variety of services to help make your stay and your family as comfortable as possible. Listed are services available that we will coordinate on behalf of you and your family. Transportation Arrangements Car rental and lease Taxi Shuttle service Airline reservations Aircraft Personal Services Notary services Pre-paid calling cards Hairdresser and manicurist Spa appointments Dry cleaning, laundry pick-up and delivery Dining Referrals and reservations Take-out and delivery menus Gift Arrangement and Delivery Flowers Gift baskets Cards Courier Services Errands Special delivery Shopping, Recreation and Entertainment Tickets and reservations Discounted movie tickets Tickets to concerts, sporting events and theater Museums and galleries Shopping information Wellness center passes To access these services, please contact Patient Access Management at (605) You may also visit Patient Access Management in the Sanford Heart Hospital Welcome Center on Ground Level. Open Monday through Friday 4 a.m. 8 p.m., Saturday and Sunday 7 a.m. 7 p.m. 5

8 Directions to Sanford Heart Hospital From the North: Follow I-29 S Take Exit 79 for 12th St/Downtown Turn left onto 12th St Turn right onto Kiwanis Ave Turn left onto 18th St Follow 18th St for 1 mile Hospital will be on the right Turn right at Sanford Main Entrance Benson Road From the South: Follow I-29 N Take Exit 79 for 12th St/Downtown Turn right onto 12th St Turn right onto Kiwanis Ave Turn left onto 18th St Follow 18th St for 1 mile Hospital will be on the right Turn right at Sanford Main Entrance Sertoma Ave. Maple Street From the West: Follow I-90 E Take exit 396A to merge onto I-29 S Take Exit 79 for 12th St/Downtown Turn left onto 12th St Turn right onto Kiwanis Ave Turn left onto 18th St Follow 18th St for 1 mile Hospital will be on the right Turn right at Sanford Main Entrance From the East: Follow I-90 W Take exit 396A to merge onto I-29 S Take Exit 79 for 12th St/Downtown Turn left onto 12th St Turn right onto Kiwanis Ave Turn left onto 18th St Follow 18th St for 1 mile Hospital will be on the right Turn right at Sanford Main Entrance Street Street 26th Street Sertoma Ave. Marion Road 12th Street 29 49th Street Broadband Ln. Louise Ave. 6

9 60th Street North 90 Minnesota Ave. Lewis 54th Street North Benson Road Sioux Falls, SD 229 Kiwanis Avenue Oxbow Russell Street Western Ave. 26th Street Grange Ave. Minnesota Ave. 18th Street 22nd Street 41st Street 57th Street Cliff Ave. Cliff Ave. Sanford USD Medical Center th Street Southeastern S Cleveland Ave N Sycamore Ave Sycamore Ave. Arrowhead Pkwy 42 26th Street 41st Street 69th Street 7

10 When you Arrive at Sanford Heart Hospital Arrival When arriving at Sanford, you will enter the Sanford Main Entrance off 18th Street. Sanford Heart Hospital is located on the east side of the U drive. Parking We encourage you to use the complimentary valet parking service, conveniently provided to all patients, families, and visitors. Valet services are available Monday through Friday, 4 a.m. 9 p.m. General parking is available north of the hospital at the intersection of 18th & Grange. Registration Upon entering Sanford Heart Hospital, you will be greeted in our Welcome Center and registered for your stay with us. Your visit with us will require you to wear a hospital wristband. This wristband serves as your identification while you are in the hospital. You will find that this identification is checked frequently while you are in the hospital for your safety. General Information During your Visit My Sanford Chart Information My Sanford Chart puts you in control of your medical care and medical history. Best of all, it is available from the convenience of your computer. Your medical history is important to us and we want to make sure your medical information remains your information. Access your My Sanford Chart at mysanfordchart.org. If you are not already signed up for My Sanford Chart, let us know. We d be glad to assist you. My Sanford Chart will allow you to: View your online medical records Make medical appointments Renew prescriptions your care team Receive care on-line from a health care provider through a written e-visit Get test results Access your family s medical records See a health care provider for primary care needs with a video visit 8

11 ID Badges To assist you in getting to know your care team, each of our staff wears an ID badge that includes picture, name and job title. Staff Uniforms To easily identify who is providing your care and increase patient safety, Sanford has implemented standardized uniforms that differentiate job roles by color. 9

12 Accommodations Our patient rooms are designed for your family to stay overnight with you during your hospitalization. In addition, our Guest Areas on each level offer public computers, a shower, kitchenette, and lockers to make your stay as comfortable as possible. We welcome your family to use this option; however, if you prefer hotel accommodations, our Patient Access Management representative will assist in making reservations. Discounted rates are available at the following hotels for Sanford Heart Hospital patients and families. The hotel of your choice may require patient documentation for the reduced rate. $$ Valley Inn 1000 S Grange Avenue Sioux Falls, SD (605) or (888) Located across from Sanford Heart Hospital $$$ Best Western PLUS Sioux Falls Ramkota Hotel 3200 W Maple Street Sioux Falls, SD (605) $$$$ Clubhouse Hotel and Suites 2320 S Louise Avenue Sioux Falls, SD (605) $$$$ Courtyard by Marriott 4300 W Empire Place Sioux Falls, SD (605) Located next to the Empire Mall $$$$ Hilton Garden Inn 5300 S Grand Circle Sioux Falls, SD (605) $$$ Holiday Inn City Centre 100 W 8th Street Sioux Falls, SD (605) $$$ Sheraton 1211 N West Avenue Sioux Falls, SD (605) $$$ Fairfield Inn & Suites 4035 Bobhalla Drive Sioux Falls, SD (605) $$ Ramada 1301 W. Russell Street Sioux Falls, SD (605) $$$$ Residence Inn-Marriott 4509 West Empire Place Sioux Falls, SD (605) $$ Quality Inn & Suites 5410 N Granite Lane Sioux Falls, SD (605) $$$ Fairfield Inn & Suites 4501 W Empire Place Sioux Falls SD (605) Hilton Garden Inn Downtown 201 E 8th Street Sioux Falls SD (605) Call for rate Key - Dining On-Site - Shuttle Service $ = up to $50/night $$ = $51 to $75/night $$$ = $76 to $90/night $$$$ = over $90/night Sertoma Ave. 26

13 90 Quality Inn & Suites 60th Street North 90 Benson Road Maple Street th Street Sertoma Ave. Marion Road 12th Street Residence Inn- Marriott 29 Hilton Garden Inn 29 Broadband Ln. Kiwanis Avenue Western Ave. Sanford USD Medical Center 18th Street Valley Inn 22nd Street 26th Street Grange Ave. Courtyard by Marriott Fairfield Inn & Suites 49th Street 229 Minnesota Ave. 69th Street Lewis 54th Street North Benson Road 41st Street 57th Street Cliff Ave. Cliff Ave. 10th Street Southeastern Louise Ave. Oxbow Fairfield Inn & Suites Minnesota Ave. Best Western PLUS Sioux Falls Ramkota Hotel Russell Street Ramada Sheraton Clubhouse Hotel and Suites Sanford Heart Hospital/ Sioux Falls, SD Holiday Inn City Centre Hilton Garden Inn 229 S Cleveland Ave Siou 11

14 Dining Options for Sanford Heart Hospital Room Service Guest Plates $4 Breakfast $8 Lunch and Supper (605) Available Daily 6:30 a.m. 7:30 p.m. Dakota Main Café Offers a variety of breakfast, lunch, and dinner entrées, salad bar, sandwiches, pizza, grab-and-go meals, snacks, and desserts. Located on Ground Floor of Sanford Medical Center off the main lobby. Open Daily 5:30 a.m. 2 a.m. (605) Dakota Food Court Offers a variety of breakfast and lunch entrées, sandwiches, wraps, pizza, grill items, grab-and-go meals, snacks, and desserts. Located on the Ground Level of the Surgical Tower. Open Monday through Friday 6 a.m. 6 p.m. (605) Dakota Coffee Express Self-serve specialty coffees available. Dakota Coffee Kiosk Specialty coffees, smoothies, muffins, pastries, and desserts available. Located on Ground Level of Sanford USD Medical Center off the main lobby. Open Monday through Friday 6 a.m. 6 p.m. Dakota Coffee Cup Specialty coffees, smoothies, muffins, pastries, sandwiches, soups, salads, and desserts available. Located in the lobby on the 1000 Level of Sanford Medical Building 3. Open Monday through Friday 7 a.m. 2:30 p.m. Dakota Coffee House Specialty coffees, smoothies, muffins, pastries, sandwiches, soups, salads, and desserts available. Located in the lobby on the Lower Level of Sanford Van Demark Building. Open Monday through Friday 7 a.m. 2 p.m. Located on Ground Level of the Sanford Heart Hospital off the Welcome Center. Available 24 hours 12

15 Services at Sanford Center for Health and Well-being Staffed by health care professionals, the Center for Health and Wellbeing is located on the Ground Level of the Sanford Heart Hospital. Open Monday through Friday 7 a.m.-5 p.m. (605) Here you will find: Public computers available to research health information, access to My Sanford Chart, WebMD.com and other health-related websites with guidance from Health Care Professionals Classes for patients, families, and community members Information on Sanford Health resources, services and educational opportunities Health educators to assist visitors in researching credible health information Healthy cooking classes in our demonstration kitchen Screenings: heart, vascular, lung cancer and Heart of a Champion Retail Services offering health and wellness merchandise 13

16 Sanford USD Medical Center Internet Café Located in the main lobby, inside the main entrance of Sanford USD Medical Center. Complimentary public computer access, in our internet café, as well as wi-fi throughout our facility. Available 24 hours Sanford USD Medical Center Gift Shop Located in the main lobby, inside the main entrance of Sanford USD Medical Center. Open Monday through Friday 8:30 a.m. 8:30 p.m. Weekends 9:30 a.m. 4:30 p.m. (605) Sanford Children s Hospital Ye Olde Gift Shoppe Located on Ground Level of Sanford Children s Hospital, entry from the Carlson Great Hall. Open Monday through Friday 9:30 a.m. 5 p.m. (605) Bloom the Boutique Temporarily located in Sanford Center for Health and Well-being Open Monday through Friday 9 a.m. 5 p.m. (605) Lewis Family Drug Pharmacy Located on the 1000 Level of Sanford Medical Building 2. Open Monday through Friday 8 a.m. 6 p.m., Saturday 8 a.m. 1 p.m. (605)

17 Lewis Family Drug Pharmacy Kiosk Located in the main lobby of Sanford USD Medical Center for prescription pick-up. Open Monday through Friday 9 a.m. 4:30 p.m. (605) Spiritual Care Services Chaplains are accessible to patients and their loved ones for support, comfort, guidance, and advocacy. They offer supportive spiritual care to all people while respecting culture, beliefs, and traditions. If you would like to visit with a chaplain, let your care team know. Available 24 hours Dial 0 from any in-house phone Spiritual Care Resources Bibles, the Qur an, and other devotional materials are available upon request. For patients and guests who are Catholic, the Sioux Falls Catholic Diocese has provided the services of a Priest. If you would like devotional materials or would like to see a Priest, let us know and we will arrange this for you. The Everist Chapel Located on the 2000 Level of the Sanford Children s Hospital. The Everist Chapel offers an inspiring circular space, welcoming people of all faith traditions. Open 24 hours The Hope and Comfort Channel Soothing, encouraging programming 24 hours a day. Tune in to Channel 3 anytime day or night for soothing music, photos, readings, and prayers. A wide variety of music, as well as, devotional, inspirational and relaxation resources are available On-Demand. Attractions at Sanford Sioux Empire Medical Museum Located in the Concourse directly below the Sanford USD Medical Center main lobby. The Sioux Empire Medical Museum contains a diverse collection of medical history, providing visitors with an appreciation of medical progress. Tours are available. Open Monday through Friday 11 a.m. 4 p.m. (605) The Memorial Garden and Chapel Located across from the Dakota Main Café at Sanford USD Medical Center. The Memorial Garden and Chapel offers a quiet, garden-style space for reflection and prayer. Open 24 hours 15

18 Sioux Falls Community Information A comprehensive list detailing points of interest in the Sioux Falls community is included in The Sioux Falls Visitors Guide. This can be found in Patient Access Management in the Welcome Center or Guest Areas on each level of Sanford Heart Hospital or go online at visitsiouxfalls.com. Dining Options in Sioux Falls Expansive dining options within the community are available in The Sioux Falls Visitors Guide. Our Patient Access Management Representatives can assist with dining suggestions or reservations or go online at visitsiouxfalls.com. Sioux Falls Transportation Sioux Area Metro Bus System (605) Picks up directly at Sanford campus Citywide Taxi (605) Sioux Falls Taxi Service (605) Superior Taxi (605) Taxi Co. of Sioux Falls (605) Yellow Cab Taxi (605) Wheelchair Express Inc. (605)

19 Weather Reports and Road Conditions South Dakota Call: (866) or 511 from your cell phone Website: safetravelusa.com Iowa Call: (800) or 511 from your cell phone Website: iowaroadconditions.org Minnesota Call: (800) or 511 from your cell phone Website: 511mn.org Nebraska Call: (800) or 511 from your cell phone Website: safetravelusa.com North Dakota Call: (866) or 511 from your cell phone Website: safetravelusa.com Billing and Insurance During your inpatient hospital stay, if you have billing questions or concerns related to your financial responsibility, a Financial Consultant or Financial Advocate is available to visit with you. They may be reached at (605) or (877) For your convenience, Sanford will file all claims to your insurance company and send one bill to you for all of your hospital and clinic services. Please note you may receive a separate bill for other services such as anesthesia, pathology, radiology, and Sanford Laboratories when applicable. We will assist you in understanding and resolving any financial obligations remaining after insurance. If you have any questions or needs regarding insurance billing, self-pay balances, or financial assistance, please contact Patient Financial Services (PFS) at (605) or (877) You may also visit with a PFS representative in our Business Office located in the main lobby of Sanford USD Medical Center. Patient Financial Services Phone Hours Monday through Thursday 7 a.m. 6 p.m., Friday 7 a.m. 5 p.m. Business Office Hours Monday through Friday 7:30 a.m. 4:30 p.m. 17

20 Rev. 10/14 heart.sanfordhealth.org