: Group Manager Hospital Operations

Transcription

1 Date: September 2013 (Review Sept 2014) Job Title Department Location Reporting To Direct Reports : Group Manager Hospital : Hospital : Waitemata District Health Board Sites : General Manager Surgical and Ambulatory Services and Hospital : Manager Laboratories Chief Pharmacist Pharmacy Manager Surgical Pathology Manager Nutrition and Food Services Relocations Manager Manager FF&E and Signage Clinical Director Radiology (operational partnership) Manager Radiology Manager Asian Health Support Clinical Biomedical Engineering Team Leader Manager Non-clinical Support Services Laundry Food Services (Medirest) includes café and kitchen Orderlies & Cleaners Clinical Records Manager Clinical Transcriptions Manager) Telephony Team Leader Manager Security Services Manager Traffic, Fleet and Parking Personal Assistant Some services are under review and the proposed configuration may alter going forwards due to the outcome of current/impending consultation proposals. Functional Relationships with : Internal Provider Group Senior Management Team CMO,DONM,DAH, Quality Manager Head of Divisions Medical, Nursing, Allied Health Clinical Directors External MOH External Suppliers Professional Services Organizations Regional Planning Groups Contract Service Providers Purpose : Ensure efficient and effective operations of a range of clinical and non direct clinical services that traverse North Shore and Waitakere Hospitals. By providing strong organizational management skills and leadership across multiple teams, these critical services will support delivery of patient services across the provider arm. Waitemata District Health Board -JOB DESCRIPTION - Group Manager Hospital Page 1

2 KEY TASKS Operational Management EXPECTED OUTCOMES Robust operational management and service delivery driving performance in the following two teams Clinical Support Manager Laboratories Chief Pharmacist Pharmacy Clinical Director Surgical Pathology Clinical Director Radiology Manager Radiology Manager Asian Support Clinical Biomedical Engineering Manager Non-Direct Clinical Support Manager non-clinical services Orderlies /Cleaners Contract Services Laundry, Medirest (Kitchen & café), Xerox Decanting and migration coordinator FF& E coordinator Traffic & Fleet Management Security Services o Optimise a customer-focussed service to provider services. o Deliver agreed services and implement service level agreements. o Monitors and reports delivery of same. o Negotiates and resolves service delivery issues. o Develop and maintain effective relationships with services and individuals with the organisation Industry standards/accreditation International Accreditation NZ (IANZ Environmental Science and Research Limited (National Radiation Protection Act) Strategic and Annual Plan Develop and implement a Clinical Support Services strategic plan and business plan. Ensure current and future resource needs are identified, prioritised and planned for by developing and regularly monitoring a Clinical Support Services strategic and business plan, which supports and enhances the overall mission and is aligned with the strategic plan of the organisation. Contribute to the development and delivery of the strategic plans of internal customers within Waitemata DHB. Financial Contributes to the effective financial operation of the Clinical Support Services group by managing physical, financial and contractual resources within budgeted limits and in accordance with WDHB policy and procedures. Ensures achievement of objectives by regularly monitoring progress and taking corrective action where necessary. Senior Management Team Build and develop positive relationships with key stakeholders, peers and fellow members of the Provider Group Senior Management Team. Waitemata District Health Board -JOB DESCRIPTION - Group Manager Hospital Page 2

3 KEY TASKS Contract management Statutory and Treaty obligations Human Resources Quality Statutory & Treaty of Waitangi obligations To recognize Individual Responsibility for Workplace Health and Safety under the Health and Safety in Employment Act 1992 EXPECTED OUTCOMES To oversee the Hotel Services and contracts Communicate with clients, gain their confidence Development and maintenance of strong client relationships Ensures the Waitemata DHB meets all statutory regulatory and contractual obligations, including financial reporting and compliance with occupational health and safety and employment legislation. Operates in ways that reflect the intent of the Treaty of Waitangi and achieves related objectives determined by the WDHB. Provide leadership to a team of motivated and well trained staff by agreeing accountabilities and standards of performance, providing coaching, development opportunities, ensuring appropriate recognition, reward and taking corrective action where necessary. Develop and implement succession plans. Champion quality; promote its use, secure the resources and development to deliver the performance as well as negotiate with the line organisation for the support you need to succeed. Track and explain the quality of your area s performance to the whole organisation. Act as the Voice of Quality in any discussion of strategy, resource allocation and staff development. Ensures the professional and political integrity of WDHB by carrying out all functions in compliance of the Treaty of Waitangi and by demonstrating a serious commitment to keeping the treaty alive. Shows sensitivity to cultural complexity in the workforce and patient population Company health and safety policies are read and understood and relevant procedures applied to their own work activities Workplace hazards are identified and reported, including self management of hazards where appropriate Can identify health and safety representative for area VERIFICATION: Employee: Department Head: Date: Waitemata District Health Board -JOB DESCRIPTION - Group Manager Hospital Page 3

4 BEHAVIOURAL COMPETENCIES Adheres to Waitemata District Health Boards 4 Organisational Values of: Every single person matters, whether a patient / client, family member or a staff member We see our work in health as a vocation and more than a job, We are aware of the suffering of these entrusted to our care. We are driven by a desire to relieve that suffering. This philosophy drives our caring approach and means we will strive to do everything we can to relieve suffering and promote wellness. We need to be connected with our community. We need to be connected within our organisation across disciplines and teams. This is to ensure care is seamless and integrated to achieve the best possible health outcomes for our patients/clients and their families. We seek continuous improvement in everything we do. We will become the national leader in health care delivery. Behavioural Competencies Behaviour Demonstrated Communicates and Works Cooperatively Actively looks for ways to collaborate with and assist others to improve the experience of the healthcare workforce, patients & their families and the community & Iwi. Is Committed to Learning Proactively follows up development needs and learning opportunities for oneself and direct reports. Is Transparent Communicates openly and engages widely across the organisation. Enacts agreed decisions with integrity. Is Customer Focused Responds to peoples needs appropriately and with effective results Identifies opportunities for innovation and improvement Works in Partnership to Reduce Inequality in Outcomes Works in a way that: Demonstrates awareness of partnership obligations under the Treaty of Waitangi. Shows sensitivity to cultural complexity in the workforce and patient population. Ensures service provision that does not vary because of peoples personal characteristics. Improves health Work practices show a concern for the promotion of health and well-being for self and others. Prevents Harm Follows policies and guidelines designed to prevent harm. Acts to ensure the safety of themselves and others. Waitemata District Health Board -JOB DESCRIPTION - Group Manager Hospital Page 4

5 PERSON SPECIFICATION POSITION TITLE: Qualification Experience Attributes Group Manager Hospital EXPECTATIONS Relevant business / health sector qualification Post graduate qualification in management or health sector Experience in dealing with the complexities of a diverse organization Strong Operational management experience in a hospital environment Experience in Contract management/administration Senior Leadership role within the Health Sector Management of a large health division Previous contract management experience High professional standards and motivates a team to achieve expectations Evidence of strong commitment to quality improvement Vision and strategic Capability Leadership Management skills Flexibility Champions teamwork Communication skills Excellent organizational skills Positive manner, flexible, able to influence without conflict Demonstrates resilience Strong teamwork reputation Excellent communication skills, highly articulate and excellent listening skills; has a way of valuing everyone s opinions. Good customer service practices Calm, even, consistent and mature personality. Professional approach. Manages personal stress effectively Waitemata District Health Board -JOB DESCRIPTION - Group Manager Hospital Page 5

6 Date: September 2013 (Review Sept 2014) Job Title Department Location Reporting To Direct Reports : Group Manager Hospital : Hospital : Waitemata District Health Board Sites : General Manager Surgical and Ambulatory Services and Hospital : Manager Laboratories Chief Pharmacist Pharmacy Manager Surgical Pathology Manager Nutrition and Food Services Relocations Manager Manager FF&E and Signage Clinical Director Radiology (operational partnership) Manager Radiology Manager Asian Health Support Clinical Biomedical Engineering Team Leader Manager Non-clinical Support Services Laundry Food Services (Medirest) includes café and kitchen Orderlies & Cleaners Clinical Records Manager Clinical Transcriptions Manager) Telephony Team Leader Manager Security Services Manager Traffic, Fleet and Parking Personal Assistant Some services are under review and the proposed configuration may alter going forwards due to the outcome of current/impending consultation proposals. Functional Relationships with : Internal Provider Group Senior Management Team CMO,DONM,DAH, Quality Manager Head of Divisions Medical, Nursing, Allied Health Clinical Directors External MOH External Suppliers Professional Services Organizations Regional Planning Groups Contract Service Providers Purpose : Ensure efficient and effective operations of a range of clinical and non direct clinical services that traverse North Shore and Waitakere Hospitals. By providing strong organizational management skills and leadership across multiple teams, these critical services will support delivery of patient services across the provider arm. Waitemata District Health Board -JOB DESCRIPTION - Group Manager Hospital Page 1

7 KEY TASKS Operational Management EXPECTED OUTCOMES Robust operational management and service delivery driving performance in the following two teams Clinical Support Manager Laboratories Chief Pharmacist Pharmacy Clinical Director Surgical Pathology Clinical Director Radiology Manager Radiology Manager Asian Support Clinical Biomedical Engineering Manager Non-Direct Clinical Support Manager non-clinical services Orderlies /Cleaners Contract Services Laundry, Medirest (Kitchen & café), Xerox Decanting and migration coordinator FF& E coordinator Traffic & Fleet Management Security Services o Optimise a customer-focussed service to provider services. o Deliver agreed services and implement service level agreements. o Monitors and reports delivery of same. o Negotiates and resolves service delivery issues. o Develop and maintain effective relationships with services and individuals with the organisation Industry standards/accreditation International Accreditation NZ (IANZ Environmental Science and Research Limited (National Radiation Protection Act) Strategic and Annual Plan Develop and implement a Clinical Support Services strategic plan and business plan. Ensure current and future resource needs are identified, prioritised and planned for by developing and regularly monitoring a Clinical Support Services strategic and business plan, which supports and enhances the overall mission and is aligned with the strategic plan of the organisation. Contribute to the development and delivery of the strategic plans of internal customers within Waitemata DHB. Financial Contributes to the effective financial operation of the Clinical Support Services group by managing physical, financial and contractual resources within budgeted limits and in accordance with WDHB policy and procedures. Ensures achievement of objectives by regularly monitoring progress and taking corrective action where necessary. Senior Management Team Build and develop positive relationships with key stakeholders, peers and fellow members of the Provider Group Senior Management Team. Waitemata District Health Board -JOB DESCRIPTION - Group Manager Hospital Page 2

8 KEY TASKS Contract management Statutory and Treaty obligations Human Resources Quality Statutory & Treaty of Waitangi obligations To recognize Individual Responsibility for Workplace Health and Safety under the Health and Safety in Employment Act 1992 EXPECTED OUTCOMES To oversee the Hotel Services and contracts Communicate with clients, gain their confidence Development and maintenance of strong client relationships Ensures the Waitemata DHB meets all statutory regulatory and contractual obligations, including financial reporting and compliance with occupational health and safety and employment legislation. Operates in ways that reflect the intent of the Treaty of Waitangi and achieves related objectives determined by the WDHB. Provide leadership to a team of motivated and well trained staff by agreeing accountabilities and standards of performance, providing coaching, development opportunities, ensuring appropriate recognition, reward and taking corrective action where necessary. Develop and implement succession plans. Champion quality; promote its use, secure the resources and development to deliver the performance as well as negotiate with the line organisation for the support you need to succeed. Track and explain the quality of your area s performance to the whole organisation. Act as the Voice of Quality in any discussion of strategy, resource allocation and staff development. Ensures the professional and political integrity of WDHB by carrying out all functions in compliance of the Treaty of Waitangi and by demonstrating a serious commitment to keeping the treaty alive. Shows sensitivity to cultural complexity in the workforce and patient population Company health and safety policies are read and understood and relevant procedures applied to their own work activities Workplace hazards are identified and reported, including self management of hazards where appropriate Can identify health and safety representative for area VERIFICATION: Employee: Department Head: Date: Waitemata District Health Board -JOB DESCRIPTION - Group Manager Hospital Page 3

9 BEHAVIOURAL COMPETENCIES Adheres to Waitemata District Health Boards 4 Organisational Values of: Every single person matters, whether a patient / client, family member or a staff member We see our work in health as a vocation and more than a job, We are aware of the suffering of these entrusted to our care. We are driven by a desire to relieve that suffering. This philosophy drives our caring approach and means we will strive to do everything we can to relieve suffering and promote wellness. We need to be connected with our community. We need to be connected within our organisation across disciplines and teams. This is to ensure care is seamless and integrated to achieve the best possible health outcomes for our patients/clients and their families. We seek continuous improvement in everything we do. We will become the national leader in health care delivery. Behavioural Competencies Behaviour Demonstrated Communicates and Works Cooperatively Actively looks for ways to collaborate with and assist others to improve the experience of the healthcare workforce, patients & their families and the community & Iwi. Is Committed to Learning Proactively follows up development needs and learning opportunities for oneself and direct reports. Is Transparent Communicates openly and engages widely across the organisation. Enacts agreed decisions with integrity. Is Customer Focused Responds to peoples needs appropriately and with effective results Identifies opportunities for innovation and improvement Works in Partnership to Reduce Inequality in Outcomes Works in a way that: Demonstrates awareness of partnership obligations under the Treaty of Waitangi. Shows sensitivity to cultural complexity in the workforce and patient population. Ensures service provision that does not vary because of peoples personal characteristics. Improves health Work practices show a concern for the promotion of health and well-being for self and others. Prevents Harm Follows policies and guidelines designed to prevent harm. Acts to ensure the safety of themselves and others. Waitemata District Health Board -JOB DESCRIPTION - Group Manager Hospital Page 4

10 PERSON SPECIFICATION POSITION TITLE: Qualification Experience Attributes Group Manager Hospital EXPECTATIONS Relevant business / health sector qualification Post graduate qualification in management or health sector Experience in dealing with the complexities of a diverse organization Strong Operational management experience in a hospital environment Experience in Contract management/administration Senior Leadership role within the Health Sector Management of a large health division Previous contract management experience High professional standards and motivates a team to achieve expectations Evidence of strong commitment to quality improvement Vision and strategic Capability Leadership Management skills Flexibility Champions teamwork Communication skills Excellent organizational skills Positive manner, flexible, able to influence without conflict Demonstrates resilience Strong teamwork reputation Excellent communication skills, highly articulate and excellent listening skills; has a way of valuing everyone s opinions. Good customer service practices Calm, even, consistent and mature personality. Professional approach. Manages personal stress effectively Waitemata District Health Board -JOB DESCRIPTION - Group Manager Hospital Page 5