In Conversation with... Louise Burrows, Calderdale Clinical Commissioning Group
|
|
- Georgina Jefferson
- 5 years ago
- Views:
Transcription
1 News Summer 2016 St George s Community Trust In Conversation with... Louise Burrows, Calderdale Clinical Commissioning Group St George s Community Trust first to complete the Quality For Health award 1 What is Regional Voices?
2 Welcome Hope everyone is not getting too wet in the downpours that seems to come with the lovely sun we have been having. F i r s t l y a H U G E congratulations to St George s as the first organisation to complete Quality For Health. Well done and I can t wait to hear from others when they complete too. Furthermore there have been a couple of great events recently; the Engagement Champions with Learning Disabilities spent time talking to their peers about what this means for them and the BME Health Forum held its first ever event (see pages 5 and 6 for more details). Finally we find out about Turning Point Counselling Service and hear about their great work. Enjoy the summer and I ll see you on the other side. Happy reading! Soo CEO, VAC P.S. Check out our volunteering opportunities on page 7. Who knows, you might even be tempted to become 2 a Trustee at VAC. 1 Give something back - Become one of our trustees V o l u n t a r y A c t i o n Calderdale is currently going through a period of significant redevelopment and, as such, seeks enthusiastic, dedicated and qualified trustees to oversee the next stage of our work. No prior trustee board experience is necessary, but if you believe in: taking a consistent, honest, and ethical approach to setting business delivery. inclusivity; respecting and celebrating the d i v e r s i t y o f o u r communities and users. delivering services in a professional, and expert, contemporary manner, with integrity and passion. e m p a t h y a n d responsiveness to the needs of local people and their communities. building supportive internal and external relationships based on trust and respect. Then we want to hear from you. An informal conversation with the current chair of the board can be arranged b y e m a i l i n g soo@cvac.org.uk We are particularly looking for an exceptional individual who can take over the role of Chair of the Board of Trustees ( t r a i n i n g a n d development will be provided). This will involve the regular line management of the CEO as well as working closely with the Senior Management Team to develop the business of the board. Applications for this post would be especially welcomed from those operating in an HR capacity, who have experience of senior staff line management. For more information, please see our website:
3 St George s Community Trust first to complete the Quality For Health award St George s Community Trust ltd (SGCT) is the first organisation to be awarded the Quality For Health (QFH) quality assurance award. The organisation - based in Lee Mount, Halifax - completed the Quality For Health Award in just 10 months. The QFH award is designed to support local voluntary, community and social enterprise (VCSE) groups to evidence the quality of health and social care services they deliver to funders and commissioners. QFH launched in June 2015 and requires groups to evidence their commitment to delivering quality services at either level 1, 2 or 3 depending on the experience and capacity of the group; SGCT applied for the level 3 award. SGCT offer a range of activities around 4 different business strands: Children & Young People Health & Wellbeing Training & Employability Environmental Projects Lisa Okonkwo, Manager of SGCT said: I am really pleased that St George s Community Trust ltd is the first organisation to complete the Quality For Health Level 3. We found it a very worthwhile quality assurance scheme and going through it really made us think about what we did and why! I am looking forward to the opportunities it may bring and would like to thank VAC for their support in bringing it to completion. The staff of SGCT were presented with their award by VAC Quality For Health Lead, Terry Perkins and Quality Lead for the C a l d e r d a l e C l i n i c a l Commissioning Group ( C C G ), L o u i s e Burrows. To find out more about QFH, please call or visit the website 3 Left to Right - Louise Burrows, Lisa Okonkwo, Terry Perkins 2
4 The In In Conversation with... section of of the the magazine is is all all about the the organisations that Voluntary Action Calderdale and work its closely projects with. work closely For this with. edition, For we this spoke edition, with we Louise spoke Burrows with Luke Turnbull who is the who Quality is the Manager Designated for the Nurse Calderdale for Safeguarding Clinical Commissioning Adults of the Group Calderdale (CCG). Clinical Commissioning Group (CCG). What is your role within the Calderdale Clinical Commissioning Group? The role of the Quality Manager within the CCG is to gain assurance that the services we commission meet the three domains within the Quality Framework; safety, clinical effectiveness and positive experience. My background as a nurse and hospital matron for many years gives me the ability to understand what a quality service should look, and feel like for patients. I work within a team who in turn work with our providers to ensure that they meet the requirements within the three domains. Our Providers include: the hospitals (CHFT), the local mental health trust (SWYPFT), the private hospital (Spire at Elland), Yorkshire Ambulance and the GP practices across Calderdale. VAC was funded by the CCG in 2014 to provide support and to develop Patient Reference Groups (PRGs) in Calderdale. PRGs are there to work alongside their GP surgeries and offer patients views on the services they provide. Why do you feel that PRGs are important and how do their decisions affect your work? The PRGs form an important part of the experience element of the quality domains; they are made up of volunteer patients from the practices who support the GPs and practice managers to ensure that the practice is doing its best for all the registered patients. In a nutshell, patients can help to keep the practice staff grounded when they are making decisions about the services they provide. 3 4
5 The patient voice in decision making helps practices to provide services that patients want and in turn gives a more positive experience to those who use the practice services. The Calderdale Health Forum invites local PRG members to involve them in what s happening with the CCG. How important is this network for gathering views and sharing information? The Health Forum is a great way of the CCG listening to a representation of the people who use all our services across Calderdale. We share what the CCG is doing and they in turn share what they might be doing within the practices. As with the PRGs the opinion of patient representatives keeps the CCG grounded in some of our decision making. VAC has been helping to collect patients responses using the NHS Friends & Family Test in GP Surgeries; why is it important to collect the views of patients and how does the CCG use this information? Before the Friends and Family Test was introduced into GP surgeries the only way of gathering what people thought about their GP surgery was from a small annual patient experience survey carried out nationally, or from the few comments that patients post on NHS Choices. By asking a couple of simple of question at a local level (the Friends and Family Test), we are able to gain an understanding of the general level of satisfaction with the services provided by the practices. It s also easy to see when things are going wrong and we can put actions in place to rectify this. The practices also use what the patients tell them to make changes to the way things are done, for example a patient wrote on his feedback that it took too long for the practice to answer the phone; the practice invested in a call management system which means the practice monitor how long it takes and are able to act when lines are busy and now patients don t wait too long for the phone to be answered. 5 A big thank you to Louise Burrows. If you would like to know more about the Calderdale Clinical Commissioning Group, please visit their website 4
6 Engagement Champions at It s My Health Day Voluntary Action Calderdale and the Engagement Champions were invited by the Calderdale, Kirklees, Wakefield and Barnsley L e a r n i n g D i s a b i l i t y Partnership Boards to an event called It s My Health Day. The event, which took place on the 25th May, was a showcase of the services and the work going on to help people and families get good support in their community to stay healthy. Megan Vickery, VAC Engagement Officer ran a stall at It s My Health Day with the help of two of our Engagement Champions - Sarah Mitchell and her husband Michael Mitchell (both pictured below). Sarah and Michael both began the Engagement Champions training in October 2015 for local Calderdale organisation Cloverleaf Advocacy. Sarah said: I have enjoyed the Engagement Champions Training Now trained Engagement Champions, Sarah and Michael help their family and friends have a say when the Calderdale C l i n i c a l Commissioning Group (CCG) is consulting with the public. In 2014 VAC recognised that people with learning disabilities face significant barriers to involvement in p u b l i c a n d p a t i e n t engagement. From this, a training programme was developed for people with learning disabilities to be trained to become Engagement Champions. Of the 60 trained Engagement Champions VAC currently have, 11 are from the LD community. Megan Vickery said: The programme for people with learning disabilities has been made possible by working together with Pennine Magpie and Cloverleaf Advocacy. They have helped to shape and deliver the training making it accessible and enjoyable for their service users. To find out more about the Engagement Champions project please contact Megan on or megan.vickery@cvac.org.uk 5 6
7 BME Health Forum Event The BME Health Forum provides a platform for members of BME (Black & M i n o r i t y E t h n i c ) c o m m u n i t i e s, a n d organisations providing s e r v i c e s f o r t h o s e communities, to discuss health issues. The Forum meets every two months and looks at any health issues and services i m p a c t i n g o n B M E communities for example dementia, diabetes and niche tobacco products. At a meeting earlier in the year, it was decided that the Forum would put on a free event for BME communities to find out about all the local health services available to them. The event took place on the 26th May at Queens R o a d N e i g h b o u r h o o d Centre in Kings Cross. Over 40 members of the public attended the event and spoke to stallholders from: Smokefree Yorkshire Bluebird Care Womens Activity Centre Macmillan Stroke Association Better Living Team Healthy Minds 7 Alzheimers Society Touchstone Overgate Hospice Insight Healthcare Making Space Calderdale Carers Calderdale CCG Verd de Gris Ltd SWYPFT Calderdale Hospital Trust Dr Steven Cleasby, Assistant Clinical Chair of the Calderdale Clinical Commissioning Group (CCG) was also in attendance and spoke to the stallholders about their work - some of which has been funded by the CCG. Alan Duncan, Development & Delivery Lead at VAC who helped facilitate the event said: This was the first time the Health Forum had put on an event of this type. The Forum is really pleased with the reception it got from local communities and from service providers. It gives the Forum a great platform to move forward. To find out more about the BME Health Forum, please contact Alan Duncan on or alan.duncan@cvac.org.uk 6
8 Volunteer with Voluntary Action Calderdale As part of national Volunteers Week (1st June - 12th June), VAC launched their new volunteering roles. The volunteering roles will help you make a real difference for local people when it comes to health and social care services in Calderdale including: Engagement Champions Engagement Champions are representatives of local communities. They are trained to talk with people about local health services. They give local people the chance to influence the way health services are planned and delivered. Trained Engagement Champions can earn money for local community organisations by doing engagement work. Mystery Shoppers VAC are seeking volunteers to Mystery Shop local health and social care services. Trained Mystery Shoppers will be able to provide a real time measurement of service user experience in order to support the improvement of services and the quality of experience 8 for service users. 7 Patient Volunteer P a t i e n t Experience E x p e r i e n c e Volunteers will collect and collate feedback from patients about local GP Surgeries using the NHS Friends & Family Test. The test was created to help service providers and commissioners understand whether their patients are happy with the service provided. This volunteering role will help increase patient e n g a g e m e n t a c r o s s Calderdale which will lead to a much better picture of how local GP Surgeries are perceived by their patients. VAC Trustees V A C i s l o o k ing f o r enthusiastic, dedicated and qualified individuals to join the trustee board. No prior trustee board experience is necessary. Applications for this post w o u l d b e e s p e c i a l l y welcomed from those operating in an HR capacity or who have experience of s e n i o r s t a f f l i n e management. Vanguard Panel Calderdale Community Vanguard partners have made a commitment to involve local people in the development of their new care model, Care Closer to Home. They would like people to get involved in the community panel to help make sure that the patient and carers voices are heard when developing the new model of care and to ensure that it meets the needs of local people. To find out more about any of the volunteering roles, please call or info@cvac.org.uk. You can also find out more on the VAC website
9 What is Regional Voices? Regional Voices for Better Health exists to champion the work of voluntary and community organisations a c r o s s E n g l a n d, i n improving health and wellbeing, reducing health inequalities and reaching c o m m u n i t i e s, w h i c h traditional health and social services struggle to meet. Regional Voices are a national network with r e g i o n a l c o v e r a g e. Together, they connect to over 25,000 voluntary and community organisations across England. Regional Voices are a voluntary sector Strategic Partner of the Department of Health, NHS England and Public Health England and work with other p a r t n e r s, s u p p o r t i n g voluntary and community organisations to understand changes within the NHS and support organisations to influence changes, policy d e v e l o p m e n t & commissioning, in order to achieve better outcomes. 9 To improve health and reduce health inequalities, Regional Voices: connects policy makers with the work of voluntary and community organisations at local, regional and national levels to shape health & care services informs voluntary and community organisations about changing health structures and how to engage with them c h a m p i o n s b e t t e r commissioning and co-production of health, well-being and care services, in partnership between statutory and voluntary organisations influences health and social care policy at regional and national levels through identifying good practice and s e n d i n g p o w e r f u l, co-ordinated messages to government, based on e v i d e n c e a n d c o n s u l t a t i o n w i t h voluntary and community organisations. Emma Baylin, Regional Voices Health & Networks Manager for Yorkshire & Humber found a new home at VAC after the closure of Involve Yorkshire & Humber in late Emma works closely with other regional coordinators and national Regional Voices to locally coordinate and deliver programmes on behalf of NHS England, Public Health England, Dept of Health and CQC as well as supporting other national pieces of work. This work includes c o o r d i n a t i n g t h e HealthNet YH network that VCS organisations can receive updates about national policy developments and how they may impact locally training & development opportunities support to navigate the new NHS systems hearing and sharing good practice with others in the sector For more information or to sign up to receive Healthnet B u l l e t i n s, e m a i l regional.voices@cvac.org.uk or call
10 Calderdale Clinical Commissioning Group support... Turning Point Counselling Service Based in Brighouse, The Turning Point Counselling Service offers individual counselling to any person over the age of 14 living within the Calderdale area. The Turning Point began its work in 2002 through the inspiration of one qualified counsellor from a local church. Approaching Churches in Brighouse and Rastrick she enquired if they would sponsor a counselling service for the whole community. T h e T u r n i n g P o i n t Counselling Service is very proud of its history and the role the local Churches have played in service development. It is important to note however, that the services of The Turning Point are open to all, regardless of faith or religion. The Turning Point is the only third sector inclusive counselling service in the Lower Valley which offers long-term in-depth therapy and support to local people suffering from mental and emotional distress. As a counselling service they provide a safe space that is confidential and nonjudgemental to all those in the community. At Turning Point, they firmly believe that all residents of Calderdale should have access to counselling and as a result they provide an inclusive service open to all. As well as a busy counselling service, the Turning Point Counselling Service also provides a Debt Advice Centre. The Debt Advice Centre based in Brighouse is a project offering debt advice and independent support to community members struggling with their personal finances. The aim of this service is not to take your debt away but rather to help a service user to take a step back, consider options and then take control Throughout its history, all services to clients and service users are free of charge. Working with a single paid worker, a Counselling Co-Ordinator, all other staff, whether counsellor, receptionists o f f i c e s i t t e r s a n d management committee member are unpaid and do their valuable work on a voluntary basis.
11 To enable health and safety and good practice, The Turning Point has a small group of volunteer sitters. Sitters provide a meet and greet service for clients and also ensuring they have two people in the building at any time. At the moment, Turning Point are recruiting for new volunteer sitters and would welcome any input and application from interested individuals. The Turning Point Counselling Service and V o l u n t a r y A c t i o n Calderdale As a member of Voluntary Action Calderdale (VAC), The Turning Point has benefitted greatly from support, advice and guidance from colleagues at VAC. Turning Point Counselling Service see VAC as similar to a very useful consultant, whether it be help with policies and procedure, safeguarding information or employment law. VAC has offered insight and direction that has enable us to move forward and develop. One area where this was particularly relevant was a recent successful bid to the CCG. In order for the Turning Point Counselling Service to restructure and continue to secure the valuable service they delivered, the o r g a n i s a t i o n n e e d e d funding to develop their business, employ staff and put in place more robust r e p o r t i n g / m o n i t o r i n g systems. To do this, they applied for funding from the Calderdale CCG Care Closer to Home grant scheme supported by VAC. To help with The Turning Point Counselling Service s application to the fund, VAC provided insights into the bidding process and application completion. As a result, Turning Point were successful in their bid and received 3 years of funding that will enable them to develop their service, increase capacity and improve systems and processes. Simon Jackson, whose Development Management post is funded by the CCG said: In my relatively short time working for the Turning Point Counselling Service, I can see clearly the positive impact VAC input has had on the service. Obviously one element of this is the help and support in our CCG bid. However, it goes further than funding bids in that all aspects of our work is enhanced by our positive relationship with VAC. Should you want any further information about Turning Point please visit the website You can also call them on them on or i n f t u r n i n g p o i n t - brighouse.org.uk 11 10
12 VAC is a company limited by guarantee registered in England No and registered charity no If you require VAC News in an alternative format, please ring or info@cvac.org.uk
Our five year plan to improve health and wellbeing in Portsmouth
Our five year plan to improve health and wellbeing in Portsmouth Contents Page 3 Page 4 Page 5 A Message from Dr Jim Hogan Who we are What we do Page 6 Page 7 Page 10 Who we work with Why do we need a
More informationDiscussion paper on the Voluntary Sector Investment Programme
Discussion paper on the Voluntary Sector Investment Programme Overview As important partners in addressing health inequalities and improving health and well-being outcomes, the Department of Health, Public
More informationSummary annual report 2014/15
1 Summary annual report 2014/15 2 Annual Report Summary 2014/15 3 St Thomas Hospital Guy s Hospital CATHEDRAL CHAUCER GRANGE RIVERSIDE ROTHERHITHE SURREY DOCKS Key facts about Southwark GP practices in
More informationCalderdale and Huddersfield NHS Foundation Trust End of Life Care Strategy
Calderdale and Huddersfield NHS Foundation Trust End of Life Care Strategy 2016-2017 Contents Acknowledgements Subject Page Number 1. Introduction 4 2. Vision 5 3. National policy Context 5-6 4. Local
More informationIntroducing the National NHS Continuing Healthcare Information and Advice Service
www.beaconchc.co.uk Introducing the National NHS Continuing Healthcare Information and Advice Service Introducing the National Continuing Healthcare Information and Advice Service Beacon is working in
More informationJOB DESCRIPTION. Carer Wellbeing Support Worker, Hospital Service. 21,597 (for 37 hrs per week) Fixed term to end August 2018 initially
JOB DESCRIPTION Job Title: Salary: Contract: Hours: Accountable to: Based at: Carer Wellbeing Support Worker, Hospital Service 21,597 (for 37 hrs per week) Fixed term to end August 2018 initially Part-time/full
More informationIT ALL STARTS WITH YOU
Email: jo.curtis@nhs.net IT ALL STARTS WITH YOU Tell us about your experience Help us improve NHS services This guide takes you through the different ways you can tell the NHS about your experiences, so
More informationEnd of Life Care Strategy
End of Life Care Strategy 2016-2020 Foreword Southern Health NHS Foundation Trust is committed to providing the highest quality care for patients, their families and carers. Therefore, I am pleased to
More informationIpsos MORI survey results 2018
Ipsos MORI survey results 2018 1. Introduction Since 2014 an annual survey has been run by Ipsos MORI, on behalf of NHS England, to enable stakeholders to feedback on their local CCG. Each CCG selects
More informationIntegrating Health & Social Care in Kirklees
Integrating Health & Social Care in Kirklees The case for change DRAFT v3.1 June 2017 Integrated Commissioning - Building on Existing Approaches Some example Children s services Mental health Hospital
More informationJoint framework: Commissioning and regulating together
With support from NHS Clinical Commissioners Regulation of General Practice Programme Board Joint framework: Commissioning and regulating together A practical guide for staff January 2018 Publications
More informationPublic Health Practitioner Commentary 3: Commissioning Healthwatch. 1b. The proactive addressing of issues in an appropriate way
Public Health Practitioner Commentary 3: Commissioning Healthwatch Standards 1. Recognise and address ethical dilemmas and issues demonstrating; 1b. The proactive addressing of issues in an appropriate
More informationJersey Carers Strategy
Jersey Carers Strategy Getting things right so Carers thrive not just survive Jersey Association of Carers Incorporated and the Carers Partnership Group Contents 1.0 Preface 2.0 Introduction 3.0 Strategy
More informationYorkshire & Humber Improvement Academy
Yorkshire & Humber Improvement Academy Support for Dementia Carers Scoping Report January 2014 For further information, please contact Kirste Mellish, Programme Manager, Improvement Academy kirste.mellish@bthft.nhs.uk,
More informationLEARNING FROM THE VANGUARDS:
LEARNING FROM THE VANGUARDS: STAFF AT THE HEART OF NEW CARE MODELS This briefing looks at what the vanguards set out to achieve when it comes to involving and engaging staff in the new care models. It
More informationLondon Borough of Bexley
London Borough of Bexley London Borough of Bexley Inspection report Civic Offices 2 Watling Street Bexleyheath Kent DA6 7AT Date of inspection visit: 20 July 2016 Date of publication: 23 August 2016 Ratings
More informationSuffolk Health and Care Review
Suffolk Health and Care Review Update on Health and Social Care System Redesign and Re-commissioning of GP Out of Hours, 111 and Community Healthcare services An Insight into the Health and Social Care
More informationWhat will the NHS be like in 5 years, 20 years time?
What will the NHS be like in 5 years, 20 years time? NHS Castle Point and Rochford Clinical Commissioning Group (CCG) and NHS Southend CCG are groups of local doctors and other health professionals who
More informationBIRMINGHAM COMMUNITY HEALTHCARE NHS TRUST: HEALTHY VILLAGES AND THE COMPLETE CARE MODEL
BIRMINGHAM COMMUNITY HEALTHCARE NHS TRUST: HEALTHY VILLAGES AND THE COMPLETE CARE MODEL Summary Healthy Villages is a partnership between Birmingham Community Healthcare (BCH) and other NHS providers and
More informationWelcome. PPG Conference North and South Norfolk CCGs June 14 th 2018
Welcome PPG Conference North and South Norfolk CCGs June 14 th 2018 Housekeeping Packed Agenda! Quick feedback on the national patient participation conference Primary care general update and importance
More informationAnnual Quality Account 2015/2016
Annual Quality Account 2015/2016 Summary Quality at CityCare Everyone at CityCare is passionate and committed to ensuring our patients receive the best care at all times and we continue to build on the
More informationContents. September-December 2016
Healthwatch Luton Seldom Heard Report Contents Who we are... Why the Seldom Heard?... Our findings... Seldom Heard at a glance... What difference does it make?... Provider responses... Contact us... 3
More informationEXECUTIVE SUMMARY... 1 HEALTH AND WELLBEING STRATEGY VISION... 2 ULTIMATE AIM... 3 DELIVERING THE VISION AND THE PRIORITIES... 4 FOCUS...
CONTENTS EXECUTIVE SUMMARY... 1 HEALTH AND WELLBEING STRATEGY VISION... 2 ULTIMATE AIM... 3 DELIVERING THE VISION AND THE PRIORITIES... 4 FOCUS... 6 WHAT WE WILL CONTINUE TO ACHIEVE THROUGH THE HEALTH
More informationIn this edition we will showcase the work of the development of a model for GP- Paediatric Hubs
Focusing on the principle of home first and designing the Perfect Locality from the lens of the community Issue 7 June 2017 Welcome to the seventh issue of Our Future Wellbeing, a regular update on the
More informationNorth School of Pharmacy and Medicines Optimisation Strategic Plan
North School of Pharmacy and Medicines Optimisation Strategic Plan 2018-2021 Published 9 February 2018 Professor Christopher Cutts Pharmacy Dean christopher.cutts@hee.nhs.uk HEE North School of Pharmacy
More informationStrategy & Business Plan: Executive Summary
Strategy & Business Plan: Executive Summary May 2016 Overview The 2016/17 Strategy and Business Plan puts Yorkshire and Humber Academic Health Science Network at the heart of the sustainability and transformation
More informationThe NHS Workforce Race Equality Standard
The NHS Workforce Race Equality Standard Jacynth Ivey Non-Executive Director West Midlands Ambulance Service NHS FT Vice Chair National Ambulance Diversity Forum The NHS Constitution The NHS belongs to
More informationSouth Yorkshire and Bassetlaw Accountable Care System Chief Executives
South Yorkshire and Bassetlaw Accountable Care System PMO Office: 722 Prince of Wales Road Sheffield S9 4EU 0114 305 4487 23 June 2017 Letter to: South Yorkshire and Bassetlaw Accountable Care System Chief
More informationNHS North West London boroughs: Brent. City of Westminster. Ealing. Hammersmith & Fulham. Harrow. Hillingdon. Hounslow. Kensington & Chelsea
The Case for Change Shaping a healthier future for North West London NHS North West London boroughs: Brent City of Westminster Ealing Hammersmith & Fulham Harrow Hillingdon Hounslow Kensington & Chelsea
More informationSolent. NHS Trust. Allied Health Professionals (AHPs) Strategic Framework
Solent NHS Trust Allied Health Professionals (AHPs) Strategic Framework 2016-2019 Introduction from Chief Nurse, Mandy Rayani As the executive responsible for providing professional leadership for the
More informationEquality and Health Inequalities Strategy
Equality and Health Inequalities Strategy 1 Schematic of the Equality and Health Inequality Strategy Improving Lives: People and Patients Listening and Learning Gaining Knowledge Making the System Work
More informationHealth and care in South Yorkshire and Bassetlaw. Sustainability and Transformation Plan a summary
Health and care in South Yorkshire and Bassetlaw Sustainability and Transformation Plan a summary Introduction This is the summary version of the South Yorkshire and Bassetlaw Sustainability and Transformation
More informationA fresh start for registration. Improving how we register providers of all health and adult social care services
A fresh start for registration Improving how we register providers of all health and adult social care services The Care Quality Commission is the independent regulator of health and adult social care
More informationTransforming Primary Care
Transforming Primary Care Co-commissioning - a new local way for designing and providing Primary Care Services What will it mean for me and my family? Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth
More informationWest Yorkshire and Harrogate Joint Committee of Clinical Commissioning Groups
West Yorkshire and Harrogate Joint Committee of Clinical Commissioning Groups Annual Report 2017-2018 2 Chair s foreword I m proud to introduce the first Annual Report of the West Yorkshire and Harrogate
More informationYour Care, Your Future
Your Care, Your Future Update report for partner Boards April 2016 Introduction The following paper has been prepared for the Board members of all Your Care, Your Future partner organisations: NHS Herts
More informationNHS Equality and Diversity Council Annual Report 2016/17
NHS Equality and Diversity Council Annual Report 2016/17 Providing national leadership to shape and improve healthcare for all NHS Equality and Diversity Council Annual Report 2016/17 First published:
More informationYouth and Play Fund
Youth and Play Fund 2018-2020 Foreword Thank you for your interest in working in partnership with Young Manchester. I am delighted you are considering joining us on a journey that will see Youth and Play
More informationBetter Healthcare in Bucks Reconfiguring acute services
service redesign case study March 2013 No. 3 Reconfiguring acute services Key points Reach a shared understanding of the case for change across the local health economy. Start public engagement as early
More informationV.6. Facilitation Framework NHS NHS. June 2011
V.6 June 2011 www.nhsbmenetwork.org. uk Reverse Commissioning Community Partners Optimum Talent & Leadership Integrated Regional & Local Networks Communications & Information Rudi Page, Facilitator BME
More informationCCG Involvement Strategy and 2016/19 action plan
CCG Involvement Strategy and 2016/19 action plan 1 Contents 1. Introduction and purpose of document 5 2. Our commitment to effective involvement 5 3. Legislation our statutory obligations 7 4. Aims of
More informationWORKING T OGET HER T O BUILD T HE BEST AFFORDABLE HEALT HCARE FOR SUT T ON. Annual Report Summary 2015/16
WORKING T OGET HER T O BUILD T HE BEST AFFORDABLE HEALT HCARE FOR SUT T ON Annual Report Summary 2015/16 1 CONT ENTS WHO WE ARE AND WHAT WE DO 3 Who we are and what we do 4 Welcome from our Chair NHS Sutton
More informationRace Equality in the NHS Why the NHS Workforce Race Equality Standard is being introduced
Race Equality in the NHS Why the NHS Workforce Race Equality Standard is being introduced Yvonne Coghill OBE WRES Implementation The NHS Constitution The NHS belongs to the people. It is there to improve
More informationStriving for excellence
Striving for excellence FOREWORD Welcome FOREWORD Thank you for considering Mid Yorkshire as a place to work. We are nearing the end of a three programme to transform our hospital services making it an
More informationThe NHS Constitution
2 The NHS Constitution The NHS belongs to the people. It is there to improve our health and wellbeing, supporting us to keep mentally and physically well, to get better when we are ill and, when we cannot
More informationRainbow Trust Childrens Charity 1
Rainbow Trust Children's Charity Rainbow Trust Childrens Charity 1 Inspection report North Sands Business Centre Liberty Way Sunderland SR6 0QA Tel: 07825601369 Date of inspection visit: 19 June 2017 Date
More informationNurse Manager Wigan and Leigh
Recruitment Information Nurse Manager Wigan and Leigh 37.5 hours per week Nurse Manager - Recruitment Information March 14 1 Introduction Thank you for your interest in this role. You will find enclosed
More informationWest Wandsworth Locality Update - July 2014
Attach 5 West Wandsworth Locality Update - July 2014 1) Introduction The West Wandsworth Locality covers the areas of Roehampton and Putney, and the nine practices that lie in these areas. The 2013 GP
More informationA guide to NHS Bexley Clinical Commissioning Group
A guide to NHS Bexley Clinical Commissioning Group Everything you need to know about how local healthcare in Bexley is planned, bought and monitored. 1 Welcome to NHS Bexley Clinical Commissioning Group
More informationWhittington Health Trust Board
Executive Offices Direct Line: 020 7288 3939/5959 www.whittington.nhs.uk The Whittington Hospital NHS Trust Magdala Avenue London N19 5NF Whittington Health Trust Board Title: 4 th March 2015 Sign up to
More informationTameside Community Wellbeing Investment Programme
Tameside Community Wellbeing Investment Programme 2018-2020 1. Introduction and background The Community Wellbeing Programme across Tameside and Glossop 1 is creating and making the most of a shift in
More informationCommunication & Engagement Strategy Stoke-on-Trent & North Staffordshire Clinical Commissioning Groups
Communication & Engagement Strategy Stoke-on-Trent & North Staffordshire Clinical Commissioning Groups 2017 2021 The NHS belongs to all of us. It is there to improve our health and wellbeing, supporting
More informationHealthwatch Leeds. Tanya Matilainen
Healthwatch Leeds Tanya Matilainen https://www.youtube.com/watch?v=uodbrxhu77s A FILM BY CLAIRE Health & Care Quiz 1. The law says that the NHS and social care must make information about health and care
More informationJOB DESCRIPTION. Joint Commissioning Manager for Older People s Residential Care and Nursing Homes
JOB DESCRIPTION Job Title: Grade: Team: Accountable to: Joint Commissioning Manager for Older People s Residential Care and Nursing Homes HAY 14 / AfC 8b (indicative) Partnership Commissioning Team Head
More informationGP Audits and Investors in Carers Standard Accreditation
GP Audits and Investors in Carers Standard Accreditation Northamptonshire Carers Louise Shaw Primary Care Interface Lead & CASW Hazel Wright Adult Services Manager 5 th November 2014 Carers Trust Learning
More informationIdentification of carers in GP practices a good practice document
Identification of carers in GP practices a good practice document There are an estimated 7 million unpaid carers in the UK, however not enough carers are likely to be receiving the support they need or
More informationwriting your election statement
writing your election statement When writing your statement it is worth spending a little time to consider the following: Your own life experiences (e.g. Health Service experience) and why you feel that
More informationFulfilling lives: Supporting people with multiple and complex needs
Fulfilling lives: Supporting people with multiple and complex needs Questions and Answers 23 July 2012 Definition of multiple and complex needs 1 What do you mean by multiple and complex needs? For this
More informationPrime Minister s Challenge Fund (PMCF): Improving Access to General Practice. Innovation Showcase Series Effective Leadership
Prime Minister s Challenge Fund (PMCF): Improving Access to General Practice Innovation Showcase Series Effective Leadership July 2015: Showcase Seven About PMCF In October 2013, the Prime Minister announced
More informationQUALITY COMMITTEE. Terms of Reference
QUALITY COMMITTEE Terms of Reference This Committee will report to NHS Halton CCG Governing Body on the development, improvement and monitoring of all areas of quality. This will include clinical effectiveness,
More informationNHS Employers Health and well-being. Your occupational health service
NHS Employers Health and well-being Your occupational health service April 2012 Introduction Occupational health (OH) is a specialised clinical service that provides clear benefits to staff and patients,
More informationBedfordshire, Luton and Milton Keynes. Sustainability and Transformation Partnership. Central Brief: July 2018
Bedfordshire, Luton and Milton Keynes Sustainability and Transformation Partnership Central Brief: July 2018 Issue date: July 2018 News Update on the proposal to merge Bedford Hospital and Luton and Dunstable
More informationMEETING OF THE GOVERNING BODY IN PUBLIC 7 January 2014
MEETING OF THE GOVERNING BODY IN PUBLIC 7 January 2014 Title: Bedfordshire and Milton Keynes Healthcare Review: The way forward Agenda Item: 4 From: Jane Meggitt, Director of Communications and Engagement
More informationHealth and care services in Herefordshire & Worcestershire are changing
Health and care services in Herefordshire & Worcestershire are changing An update on a five year plan to provide safe, effective and sustainable care in our area www.yourconversationhw.nhs.uk Your Health
More informationMental Health Social Work: Community Support. Summary
Adults and Safeguarding Commitee 8 th June 2015 Title Mental Health Social Work: Community Support Report of Dawn Wakeling Adults and Health Commissioning Director Wards All Status Public Enclosures Appendix
More informationBriefing: Commissioner s Work Programme
Briefing: Commissioner s Work Programme 2017-18 Work Programme Briefing 2017-18 The Commissioner has developed her 2017-18 Work Programme based on the priorities set out within her Framework for Action:
More informationLeeds West CCG Governing Body Meeting
Agenda Item: LW2015/115 FOI Exempt: N Leeds West CCG Governing Body Meeting Date of meeting: 4 vember 2015 Title: Delegated Commissioning of Primary Medical Services Lead Governing Body Member: Dr Simon
More informationPatient and Public Engagement (PPE) Priorities Paper for the WLCCG Board (December 2012)
Introduction This paper sets out how the Clinical Commissioning Group will deliver its core aims for PPE and updates members on progress made in the last year. In particular, the CCG Board is asked to
More informationUNIVERSITY HOSPITAL BIRMINGHAM NHS FOUNDATION TRUST COUNCIL OF GOVERNORS MONDAY 21 JULY 2014
AGENDA ITEM NO: UNIVERSITY HOSPITAL BIRMINGHAM NHS FOUNDATION TRUST COUNCIL OF GOVERNORS MONDAY 21 JULY 2014 MEMBERSHIP RECRUITMENT AND ENGAGEMENT REPORT PRESENTED BY DIRECTOR OF COMMUNICATIONS 1. Purpose
More information4 Year Patient and Public Involvement Strategy
4 Year Patient and Public Involvement Strategy 2015-18 Contents Page(s) 1. Introduction - 2. Summary of the patient and public involvement strategy 2015-18 - 3. Definitions of involvement and best practice
More informationNHS Corby CCG Public Event. 1 October 2013
NHS Corby CCG Public Event 1 October 2013 Welcome & Introductions Tansi Harper Lay member, Patients and Public Corby CCG Governing Body Housekeeping Please turn mobile phones to silent/off No fire alarm
More informationOur next phase of regulation A more targeted, responsive and collaborative approach
Consultation Our next phase of regulation A more targeted, responsive and collaborative approach Cross-sector and NHS trusts December 2016 Contents Foreword...3 Introduction...4 1. Regulating new models
More informationRichmond Clinical Commissioning Group
Richmond Clinical Commissioning Group South west London five year forward plan Kathryn Magson, Chief Officer, Richmond CCG 7 December 2016 South West London Five Year Forward Plan Start well, live well,
More informationThe New Queen s Nurse Title 2018 Guidance for Applicants
The New Queen s Nurse Title 2018 Guidance for Applicants Promoting excellence in community nursing to improve the health and well-being of the people of Scotland Contents About QNIS... 3 What is a Queen
More informationThe Yorkshire & Humber Improvement Academy Clinical Leadership Training Programme
The Yorkshire & Humber Improvement Academy Clinical Leadership Training Programme The Improvement Academy (IA) is one of the leading quality and safety improvement networks in the UK. The IA works across
More informationChallenge Fund 2018 Music
1 Challenge Fund 2018 Music This funding opportunity is open only to applications for projects working with people in one of the following locations: North Wales The North West of England (north of Greater
More informationSpecialised Commissioning Oversight Group. Terms of Reference
Specialised Commissioning Oversight Group Terms of Reference Specialised commissioning oversight group terms of reference 1 1.1 Purpose NHS England is responsible for commissioning specialised services
More informationNHS Equality Delivery System for Isle of Wight NHS Trust. Interim baseline assessment against the
Interim baseline assessment against the NHS Equality Delivery System for Isle of Wight NHS Trust The NHS Isle of Wight has adopted the NHS Equality Delivery System as the framework to achieve compliance
More informationStrategic Plan
The Irish Hospice Foundation Strategic Plan 2016-2019 The Irish Hospice Foundation 1 Strategic Plan 2016-2019 Our Vision No-one will face death or bereavement without the care and support they need. Our
More informationYork Teaching Hospital NHS Foundation Trust. Caring with pride. The Nursing and Midwifery Strategy
York Teaching Hospital NHS Foundation Trust Caring with pride The Nursing and Midwifery Strategy 2017-2020 1 To be a nurse, a midwife or member of care staff is an extraordinary role. What we do every
More informationCalderdale CCG - Governing Body Job Description Registered Nurse
Calderdale CCG - Governing Body Job Description Registered Nurse Function Specific Responsibilities Individual members of the Governing Body bring a range of perspectives, drawn from their different professions,
More informationSouth Yorkshire & Bassetlaw Health and Care Working Together Partnership
South Yorkshire & Bassetlaw Health and Care Working Together Partnership Memorandum of Understanding Agreement Final Draft June 2017 1 Title Drafting coordinator Target Audience Version V 0.3 Memorandum
More informationAgreement between: Care Quality Commission and NHS Commissioning Board
Agreement between: Care Quality Commission and NHS Commissioning Board January 2013 1 Joint Statement This agreement sets out the strategic intent and commitment for the Care Quality Commission (CQC) and
More informationOur vision for. resident involvement
Our vision for resident involvement Introduction Moat recognises the critical role residents play in making sure that we deliver effective, efficient and accessible services to all of our residents. The
More informationImproving Patient Experience
Improving Patient Experience Quality Committee deep dive July 2016 Sasha Bhat head of engagement and experience NHS Bradford City and Districts Clinical Commissioning Groups sasha.bhat@bradford.nhs.uk
More informationHealthwatch Kent - September 2017 Discharge from Hospital in West Kent
Healthwatch Kent - September 2017 Discharge from Hospital in West Kent Foreword We hear from people about their experience of being discharged from hospital all over Kent. We ve recently done a large project
More informationResponding to a risk or priority in an area 1. London Borough of Sutton
Responding to a risk or priority in an area 1 London Borough of Sutton October 2017 Contents Contents... 2 Introduction... 3 Scope and activity... 4 What did we do?... 5 Framework... 6 Key findings...
More informationDirect Commissioning Assurance Framework. England
Direct Commissioning Assurance Framework England NHS England INFORMATION READER BOX Directorate Medical Operations Patients and Information Nursing Policy Commissioning Development Finance Human Resources
More informationDave and Paul. NEMHDU contact details. Happy New Year and welcome to our first Newsletter of 2013.
Happy New Year and welcome to our first Newsletter of 2013. Since setting up the Social Enterprise in December 2011, our first year has seen us involved in a wealth of projects with a wide range of stakeholders.
More informationAnnual Report Summary 2016/17
Wolverhampton CCG Annual Report Summary 2016/17 1 ANNUAL REPORT SUMMARY 2016/17 Wolverhampton CCG What we did in 2016/17 This is a summary of the key work done by Wolverhampton CCG during 2016/17. You
More informationSunderland Urgent Care: Frequently asked questions
Sunderland Urgent Care: Frequently asked questions What is Urgent care? We ve tried to make it as simple as possible for people to understand what it means and our definition is that urgent care is a sudden
More informationEDS 2. Making sure that everyone counts Initial Self-Assessment
EDS 2 Making sure that everyone counts Initial Self-Assessment Equality Delivery System for the NHS EDS2 Summary Report Implementation of the Equality Delivery System EDS2 is a requirement on both NHS
More informationEngland. Questions and Answers. Draft Integrated Care Provider (ICP) Contract - consultation package
England Questions and Answers Draft Integrated Care Provider (ICP) Contract - consultation package August 2018 Questions and Answers Draft Integrated Care Provider (ICP) Contract - consultation package
More informationJOB DESCRIPTION hours however additional weekend cover and on-call is required
JOB DESCRIPTION Job Title: Responsible To: Location: Hours of Work: Department: Accountable To: Director of Nursing Chief Executive Woking and Sam Beare Hospices 37.5 hours however additional weekend cover
More informationSerious Medical Treatment Decisions. BEST PRACTICE GUIDANCE FOR IMCAs END OF LIFE CARE
Serious Medical Treatment Decisions BEST PRACTICE GUIDANCE FOR IMCAs END OF LIFE CARE Contents Introduction... 3 End of Life Care (EoLC)...3 Background...3 Involvement of IMCAs in End of Life Care...4
More informationJob pack Occupational Therapist
Job pack Occupational Therapist Occupational Therapist August 2017 Page 1 of 13 August 2017 Dear Applicant Re: Occupational Therapist Thank you for your enquiry in response to our advertisement for the
More informationSouth Gloucestershire Clinical Commissioning Group Improving the Patient Experience Forum Meeting
South Gloucestershire Clinical Commissioning Group Improving the Patient Experience Forum Meeting Date: 8 th February 2017 Time: 10am-12:30pm Location: The Batch, Warmley, Bristol MINUTES IPEF members
More informationNewsletter. In this issue
Newsletter Our Health Sat Nav mobile app uses GPS (Global Positioning System) to signpost people to nearby services including GP surgeries, pharmacies and walk-in centres, as well as informing them where
More informationNHS Bradford Districts CCG Commissioning Intentions 2016/17
NHS Bradford Districts CCG Commissioning Intentions 2016/17 Introduction This document sets out the high level commissioning intentions of NHS Bradford Districts Clinical Commissioning Group (BDCCG) for
More informationShaping the future CQC s strategy for 2016 to 2021
Shaping the future CQC s strategy for 2016 to 2021 CQC is the independent regulator of health and adult social care in England. We make sure health and social care services provide people with safe, effective,
More information