Position Description for State Residential Care Manager Centacare Tasmania

Transcription

1 Position Description for State Residential Care Manager Centacare Tasmania Programme: Therapeutic Residential Care Location: State-wide (based in either Hobart of Launceston) Reports To: Director, Family Services Approved by: Georgina McLagan, Director Family Services Version: May 2015 Award: Social, Community, Home Care and Disability Services Industry Award 2010 Classification: Social and Community Services Employee Level 8 Full Time Equivalent: 1 FTE Context: Centacare Tasmania delivers a broad range of specialised and professional support, counselling, accommodation, emergency, advocacy, education and training services throughout Tasmania. Services are available to all without discrimination. Centacare Tasmania has a range of funding arrangements including specific programmes funded by both Federal and State governments departments. Centacare Tasmania s particular strength is in the family centred approach, recognising that whatever impacts on a family impacts on the children/ young person in specific ways. It recognises that children/ young people can be major casualties in family disruption and that listening to the voice of children/ young people impacts on the longterm consequence for all involved in resolving family conflict. Centacare Tasmania will continuously strive to be at the forefront in the provision of welfare and human services in Tasmania by: The excellence and quality of our services Our commitment to advancing the provision of welfare services in accordance with Catholic principles Our ability to actively respond to the needs of our communities and clients, underpinning our work with sound research and development Our capacity to work collaboratively and strategically with other agencies where there is a demonstrated mutual benefit and which will deliver improved outcomes for clients Primary Objectives: Centacare Tasmania s Therapeutic Residential Care Service provides support to young people 12 years to 18 years referred by Child Protection Services, who require placement in a residential setting. It seeks to provide a healing environment and experiences for young people, which supports and assists them to overcome many of the challenges which they may have encountered in their life. 1 P a g e Position Description: State Residential Care Manager Version date: May 2015

2 Organisational Environment: The State Residential Care Manager is an important leadership position with Centacare Tasmania Family Services. The position will lead service delivery including developing, operating and evaluating Therapeutic Residential Care Services in line with Centacare Tasmania s vision, mission and values. The State Residential Care Manager will report directly to the Director Family Services and have operational responsibility for all therapeutic residential houses across the state. This will include ensuring compliance with all requirements and KPIs within the programme Service Agreement and relevant legislation, plus overseeing budgets and house staffing requirements. This position will provide emergency on-call support to house teams on a rotational basis. Major Accountabilities: 1 Interpersonal and communication style: Strong and effective verbal and written communication skills, with the ability to present complex and/ or contentious information to clients, staff, stakeholders and partner agencies Ability to encourage, promote and participate in cross-programme service provision, planning and evaluation Maintain constructive and effective relationships with funding bodies and appropriate service sectors Maintain confidentiality on all issues relating to the agency, clients and colleagues, plus act as a conduit for information sharing throughout and between all levels of the organisation Understand and accept additional tasks within professional capability as instructed by the Director, Family Services and Executive Director Centacare Tasmania. 2 Professional/technical elements: Sound understanding of theories and principles which underpin the provision of Therapeutic Residential Care services for young people aged 12 years to 18 years Demonstrate sound research, problem solving and analytical skills Compile both formal and informal high level reports within agreed timeframes Deliver change in the context of service modernisation, redesign and improvement as evidenced through research and any changes in community or legislative changes Develop, plan, manage and lead projects designed to improve outcomes of young people receiving Therapeutic Residential Care services Undertake responsibility, appropriate decision making and exercise initiative and sound judgment for all aspect of service delivery within Therapeutic Residential Care programmes across Tasmania Demonstrate competency in the use of current business technologies such as Microsoft Office applications, mobile phones and client/ service databases 3 Financial and organisational activities and reporting: Exercise sound financial management of the service in consultation with the Archdiocesan Finance department Determine spending priorities within the parameters of the programme budget Ensure all budgets are carefully managed and resources are fully maximised Provide monthly reports to the Director, Family Services Manage all contracts are per agreed and written requirements, ensuring that all funding body reporting requirement are met Participate in Centacare Family Services Co-ordinator meetings and organisational strategic planning activities. 2 P a g e Position Description: State Residential Care Manager Version date: May 2015

3 4 People management or teamwork activities: Ensure the effective recruitment, induction, professional supervision and annual performance appraisals of all Therapeutic Residential Care team members, actively promoting on-going professional development to ensure workers and practice are current and up-to-date with emerging trends and research findings Lead and support individual team members to achieve their fullest potential, whilst maximising their contribution to the achievement of programme and agency goals and outcomes Foster a culture of team flexibility, with staff motivated to adapt to a changing and dynamic working environment Ensure individual and team performance is effectively managed, with all team members fully competent and trained to undertake the roles for which they are employed Actively participate in team meetings, staff general conferences, annual performance appraisals and professional development opportunities Provide line management supervision to House Co-ordinators and Therapeutic Specialists Actively engage and participate in both line management and clinical supervision Provide emergency on-call support to house teams across Tasmania on a rotational basis Regularly travel intrastate to provide management support to all Therapeutic Residential Houses 5 Compliance requirements and quality control activities: Develop and maintain appropriate data collection systems to assist in monitoring activity and assessed and emerging need Demonstrate ability to ensure that work practices and reporting complies with the terms of all funding body Service Agreements and KPIs Development of and participation in on-going programme and Agency strategic evaluates and review processes and Quality Improvement processes Participate in any or external audit requirements, ensuring that services meet nationally accepted standards of practice Demonstrate an understanding and knowledge of all external legislation and internal policies that relate to the position and Centacare Tasmania, ensuring that all services meet legislative requirements and standards Take all reasonable and practical steps to ensure all work areas and practices are consistent with Workplace Health and Safety Standards and legislation 6 Personal accountability level This role reports directly to the Director, Family Services. This role has direct responsibility for employees of the Therapeutic Residential Care services The role will work with a relative degree of autonomy and responsibility, ensuring the effective delivery of all Therapeutic Residential care Services This role will exercise appropriate initiative and professional judgement in relation to ensuring service delivery meets quality standard practices and National Out of Home Care standards. Ensure the service adheres to all practices, policies and procedures of Centacare Tasmania and the Archdiocese of Hobart Provide professional expertise and judgment in matters relating to Out of Home Care to the Director, Family Services and Executive Director, Centacare Tasmania. 3 P a g e Position Description: State Residential Care Manager Version date: May 2015

4 Risk and Workplace Health & Safety: The Archdiocese of Hobart is committed to ensuring that our operations at all Agencies are conducted with proper regard for health and safety of all. You are required to observe safe work practices in accordance with training and instruction given and report any risk to your immediate supervisor. Risks arising in the workplace may be financial, site, task or person specific or related to safety. All employees of the Archdiocese of Hobart will conduct themselves responsibly with proper respect for established rules and procedures and they will consistently perform their jobs with proper regard for the health and safety of others. You must promote and implement workplace health and safety and risk mitigation processes within your own workgroup. Identify, report and where appropriate action risks/hazards in order to eliminate or mitigate against the risk occurring. We expect all employees to participate in and contribute to Workplace Health and Safety activities, including participation in the consultative processes provided by the organisation, to ensure a safe work environment for clients, our community, employees and visitors. Key Communications Linkages: This position will regularly communicate with the following people and teams: Director, Family Services and Executive Director, Centacare Tasmania All members of the HR Dept. All members of the Finance Dept. All members of the ICT Dept. All members of the Property Dept. Fellow Centacare Managers and Co-ordinators All members of the Therapeutic Residential Care Team CPS Managers and Care Managers DHHS, CYS Area Directors DHHS Grants and Funding Body team Position Impact: Number of direct reports: 6 Roles reporting directly to this position: Regional House Co-ordinators Regional Therapeutic Specialists Key Workers and Youth Workers (Indirectly through House Co-ordinators) Admin Assistant 4 P a g e Position Description: State Residential Care Manager Version date: May 2015

5 Selection Criteria Essential requirements 1 An understanding of, and commitment to, the operations of the Catholic Church and a commitment to the identity and mission of Centacare Tasmania. 2 Essential background: i. Tertiary qualifications at degree level in Social Work, Psychology or relevant Human Services ii. Extensive professional and management experience in the Human Services (at least 3 5 years) iii. Full, unrestricted Tasmanian driving licence iv. Working with Children s Check Desirable background: i. Qualifications in Business or Management ii. Experience in the provision of Out of Home Care services 3 Demonstrated high level skills, knowledge and expertise appropriate to the provision of therapeutic residential care services to young people age 12 years to 18 years. 4 Highly developed leadership and negotiating skills with the ability to manage and maintain relationships within workplace teams, organisationally and with external stakeholders and funding bodies. 5 Ability to provide professional expertise and act as a consultant to colleagues, fellow and senior managers in matters related to the provision of Out of Home Care services, and be accountable for that advice. 6 Demonstrated experience managing people and performance including recruitment, objective setting and measuring, and monitoring workplace outcomes. 7 Proven ability to successfully manage and allocate budgets to agreed standards and quality, including the effective use of time limited financial resources. 8 Ability and willingness to undertake the relevant employee screening processes, including the provision of a National Police Criminal History Check satisfactory to the Archdiocese of Hobart. 5 P a g e Position Description: State Residential Care Manager Version date: May 2015