Compliments Received in September Ref SDU Team Comment Comp 251 Community Care North Chaddesley and Hagley District Nurses

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1 Compliments Received in September 2016 Ref SDU Team Comment Comp 251 Community North Chaddesley and Hagley District Nurses A massive thank you to all of you for being so kind, supportive and welcoming. Comp 252 Adult Mental Health Home Treatment Team They are an extremely dedicated bunch, showing a caring attitude to their jobs and are quick to befriend you. Even the secretaries are well-trained to deal with the patient s difficulties too, especially during the day-time hours as they are first port of call when things go wrong offering real assuring words of comfort. Thank you for providing a five star experience and Comp 253 Adult Mental Health Home Treatment Team Comp 254 Adult Mental Health Home Treatment Team Comp 255 Community Appointments, Malvern Community Hospital Comp 256 Children and Families Child and Adolescent Mental Health Service - North Worcestershire service. My key worker was caring, empathetic and professional at all times. I feel the support I received at Hill Crest and at home was paramount to my recovery, thank you. Excellent, professional and caring staff, who spent time with me. I felt comfortable; they fitted around my time scale, just wonderful. Very helpful. They spent as long as I needed, I never felt rushed. It was excellent. Very helpful and genuinely trying to do her best to get the earliest appointment. Very understanding of my medical problem and its effect on my work. Thank you for everything you have done so far for me. Comp 257 Adult Mental Health Hadley Unit, Worcester Thank you all very much for your care of X under difficult circumstances. Comp 258 Community North District Nursing, Thank you for looking after X so well. Comp 259 Community North District Nursing, A big thank you to the District Nurses who helped Gran after she had her surgery.

2 Comp 260 Community North District Nursing, Comp 261 Community District Nursing, Pershore Medical Comp 262 Adult Mental Health Home Treatment Comp 263 Comp 264 Worcester Dental Access Evesham Dental Access Comp 265 Adult Mental Health Adult Community Mental Health Team, Robertson Comp 266 Adult Mental Health Adult Community Mental Health Team, Robertson Comp 267 Community Physiotherapy, Comp 268 Community Crowngate Physiotherapy, Crowngate To all of the nurses, you were so good with me. I must say that at such a time of concern for my mother's wellbeing the nurse was like a breath of fresh air and a welcome sight each time she visited. Thank you for all the support, advice and comfort you have given me. I am so thankful this service is available to us. I rely on this care, due to having MS, making my life more normal. There is nothing like having good, comfortable toothcare. My dentist and their nurse are marvellous at achieving this. They're skill is brilliant, especially when taking into consideration a lack of surgery equipment. Please let this marvellous service continue. Having just moved to the area I had not registered with a dentist I needed a dentist ASAP...no appointment necessary here, I was seen within the hour by very friendly and helpful staff and dentist. Service was brilliant would thoroughly recommend. Thank you. thank you so much for giving me the gift of encouragement and hope during difficult times She has literally single handedly turned her life around and I am so grateful for the support. Personal thank you for making a difference Very pleased with the service received

3 Comp 269 Comp 270 Dental Anxiety Management Service Community North Older Adult Community Mental Health Team XX and her assistant were very patient, kind and encouraging. Facilities are excellent, clean and welcoming. I'd recommend the clinic willingly. Thank you for everything you have done to help out Mom Comp 271 Community North Palliative Team Your care for X in the last few weeks of his life and your support was much appreciated. As a family we felt we were carried by all you wonderful people Comp 272 Community North Palliative Team I would like to thank you for the management and care of X during the last weeks of her life. She liked you, and so did I, from the start you gave us confidence and you never let us down always trying ways to alleviate the pain and suffering Comp 273 Community North Palliative Team Family expressing thanks for support and advice, they could not have asked for more. Also extended thanks and gratitude to the Primrose Unit Staff for all their care. Comp 274 Community North Enhanced Team Comp 275 Community North Enhanced Team Comp 276 Community North Enhanced Team Comp 277 Community North Enhanced Team Comp 278 Community North Enhanced Team Healthcare Assistant was told he was very thorough and competent in his care. Daughter of patient told the Nurse that we were a marvellous team and they don t know how they would have coped without us. Patient told the Nurse what an excellent service we were. Patient told the Nurse to carry on nursing and doing a good job. Patient told the Nurse that they could not believe the service.

4 Comp 279 Community North Enhanced Team Comp 280 Community North Enhanced Team Comp 281 Community North Enhanced Team Comp 282 Community North Minor Injuries Unit - Comp 283 Comp 284 Comp 285 Comp 286 Comp 287 Comp 288 Comp 289 Comp 290 Community North Physiotherapy, Community North Physiotherapy, Community North Physiotherapy, Community North Physiotherapy, Patient was very impressed with our service. Daughter of patient left message for the Nurse thanking her for all her hard work. Wife of patient thanked the Nurse and Physiotherapy for getting her husband into hospital Member of the public had friends recently stay with him who were from Germany and they needed to use the Minor Injuries Unit. Gentleman said they wanted him to pass on their sincere thanks to the staff, He also said the NHS receives so much negative criticism and today 'he too' as received an excellent service and reassurance. You have explained things so clearly, now that I understand my problem better I feel I can help and take on the management more long-term. I feel like I have been given a second lease of life thank you for the treatment and help. I really appreciate all you have done to help, thank you. I have managed to continue at home with your help. Thank you card expressing words are not enough to show gratitude to patient & family. Thank you card for the amazing care, comfort & overwhelming support demonstrated during such a sad & difficult time. Thank you card expressing what an unbelievable, individual, selfless caring angels within the team Thank you card expressing gratitude shown to patient & family, also recognising patient was cared for in a caring professional

5 Comp 291 Sexual Health Services way and relatives were made to feel welcomed when visiting. The talk was levelled in a frank and honest manner whilst minimising too much graphic description appropriate to the age group of the girls. The girls feedback of the talk was positive and they left with a clear understanding of the key points discussed and the risks that are associated with sexting both personally and legally. X was a fantastic speaker and she adapted her manner in a friendly and approachable way which the girls reacted well to