A guide to your hospital stay

Transcription

1 University Teaching Trust A guide to your hospital stay Ward contact details: All Rights Reserved Document for issue as handout.

2 Contents Page 1 Page 2 Page 4 Page 5 Page 8 Page 9 About us Your admission What you can expect from us? What do we expect from you? Planning for you to leave hospital (Discharge) Your discharge checklist Page 10 Volunteer Opportunities Page 10 What other facilities do we offer? Page 11 Contact us Page 13 Frequently asked questions Map,on fold-out cover About Us Welcome to Salford Royal NHS Foundation Trust. We are a large university teaching trust providing hospital and community care to the people of Salford and beyond. We have a team of over 6,000 staff who aim to make sure that your time as a patient at Salford Royal is the best by giving a service which is safe, clean and personal to you. We are proud to be known as one of the best hospitals in the National Health Service and have clear plans to become the safest. Why do I need this booklet? You have been given this booklet to help prepare you for your time in hospital. Throughout the booklet you can find lots of information about many of the services available to you as a patient at Salford Royal. You will also find important information related to your admission and discharge planning, which may hold the answers to many of your questions. This is your personal copy and you are free to write any information within the booklet as you wish throughout your stay at Salford Royal NHS Foundation Trust. We do hope that you will find it useful and easy to use, however if you have any difficulties, please ask a member of staff who will answer any of your questions. 1

3 Your admission When you arrive at the hospital either as a planned or emergency visit, the nursing team looking after you will begin the admission process. This is the time that the nursing staff can take all of the important details needed to make sure that you receive the best care possible whilst you are a patient. For your safety While you are a patient in the hospital, it will be necessary for you to wear an identification wristband. This states your name, sex, date of birth, unique hospital number/nhs Number and the ward you are staying on. Some bands are different colours and may mean for example that you have an allergy to a certain medication. For your safety your wrist-band will be checked for certain procedures, if you are not wearing one please inform ward staff. Carers support If you are a relative or carer of a patient who may require particular support needs, arrangements may be made for you to stay with the patient, although for further information with regards to facilities available it is recommended that you discuss these issues with the identified nursing teams. Moving to another bed, ward or hospital As you recover during your stay it may be necessary to move you to a different ward within the hospital in order to continue with your care, this will be due to clinical need and will help to accommodate emergency admissions. If you do have to move at any point the reasons for this will be clearly explained to you. If you are not a Salford resident and are attending for treatment, plans will be made for you to be transferred back to your local hospital as soon as the specialist treatment has been completed. If you need extra rehabilitation prior to going home you may be referred to an intermediate care unit. If you no longer require intensive medical input and are awaiting for your future place of care to be ready, you will be transferred to a more appropriate caring environment. Privacy and dignity We aim to provide the highest possible standards of privacy and dignity to all patients all of the time. The room where your bed is will only have patients of the same sex as you. Your toilet and bathroom will be just for your gender, and will be close to your bed area. Within critical care areas we will make every effort to accommodate patients of the same sex together, although where this is not possible the reasons will be discussed with you and your family. Our commitment to you: As a patient at Salford Royal NHS Foundation Trust, our commitment to you is: l To keep you free from harm l To provide you with a clean environment l To treat you as an individual l To show you respect l To include you in all changes in your treatment and listen to your concerns l To maintain your dignity at all times l To support our commitment to you; you will be visited by one of the nursing team: l Every hour from 08:00-22:00 l Every 2 hours from 22:00-08:00 If you are sleeping at this time you will not be disturbed, unless your care needs require this. We call this intentional rounding. 2 3

4 What you can expect from us? Please bring only a minimum amount of personal belongings with you to help us keep your bed area free from clutter so that we can maintain our cleaning standards. All staff will wash their hands before and after approaching you to minimise the risk of infection. If you require any special diet, please tell a member of staff and this will be arranged as necessary. We will ensure that you can enjoy your meals undisturbed by hospital staff and visitors. If you have any special needs, for example communication difficulties, you will be asked for your Hospital Passport. If you do not have one then nursing staff will assist you to ensure that we meet your needs fully. If you have any language difficulties please tell a member of staff. We will ensure that you get the support you need where possible. We can provide telephone and sign language interpreting. We have many facilities for multiple faiths within the hospital. Staff will provide you with further information. You can find the Chaplaincy and Spiritual Care Centre on level 3 in the Hope Building. A Patient Safety Briefing Film is available to make your stay with us even safer. It includes tips on how to avoid a fall, pressure ulcer, or infection, and ensuring your personal information is up to date. The film is available on the bedside entertainment unit. What do we expect from you? Adopt some simple steps to help keep you safe during your stay in hospital. Preventing Infection l Wash your hands before and after visiting the toilet, and before all meals l Remind your visitors to wash their hands when entering and leaving the ward area l Don t hesitate to ask our staff if they have washed their hands l Tell us if you have diarrhoea or vomiting. Identification l Tell us if any of your personal information is wrong (ID band; address; GP; next of kin) l Tell us if you have any allergies and we will give you a red ID band Preventing Falls l Wear the red hospital socks; laced up or snug fitting shoes; or slippers with rubber soles l Use your usual walking aid l If you need any assistance, tell us. Preventing blood clots l Wear your hospital stockings if advised and move as often as you can l Try to do simple leg and ankle exercises l Drink fluids as recommended l Take blood-thinning tablets or injections as advised. 4 5

5 Pressure Ulcers l If you can, try to keep mobile, even in bed, and call us if you are uncomfortable l We are very happy to help you change position, and can provide a special mattress or cushion for your support. Your medicines l Tell us if you have an allergy, or if you don t understand what your medicines are for. l Talk to your doctor, nurse or pharmacist about any concerns you may have. l Salford Royal has a zero tolerance policy in regards to abusive/aggressive behaviour towards our staff l It is against the law to smoke within the hospital. You must use the designated smoking shelters only. If you are found smoking in the grounds you will be directed to the nearest shelter l You and/or your relatives/ carer must take responsibility for identifying any issues at the earliest opportunity which may delay you leaving the hospital l Please ask your visitors not to bring flowers as we do not have the space to display them, they may obstruct cleaning and can affect people with allergies/asthma l Family and visitors must follow the ward s visiting times and use the visitors chairs provided. Only 2 visitors at a time at the bedside l You must use any mobile phones discreetly, and be sensitive to the needs of other patients l Camera facilities on mobile phones must not be used within Trust premises l When using bedside TV s or other devices to watch films or listen to music you MUST use headphones to prevent upsetting or annoying others l Patients are asked not to keep any valuables with them whilst in hospital, ask a family member or trusted friend to take them home for you. If this is not possible speak to a member of nursing staff l Where many relatives regularly visit a patient, we ask that one family member only is selected to contact the nursing staff for updates on the patient s condition and share this information with the rest of the family. l Where relatives/carer s would normally assist in your care and who would like to continue doing so whilst in hospital, for example, assisting with meals, this can be arranged following discussion with the ward manager/nurse in charge. Young children and babies visiting We ask that you and your visitors think about not bringing young children and babies in to the hospital. However staff will think about the best interests of you and your family. Please check with the nurse in charge who will try to arrange this for you where possible. Children must NOT visit if they have an infection or have been exposed to diarrhoea/vomiting at school or nursery. If you have been given the okay for children and/or babies to visit then they must have their hands washed properly with soap and water when they enter the ward and again when they leave. Children and babies are NOT allowed on patient s beds or allowed to run around the ward and should be looked after by an adult at all times. 6 7

6 Planning for you to leave the hospital When you are admitted to the hospital either as a planned or emergency admission, the team looking after you will start to ask you questions about your personal and home circumstances. This is in order for us to start planning your discharge, so we can make the process as straight forward and as safe as possible for you when you are medically fit. Patients and relatives must take responsibility for identifying any possible issues at the earliest opportunity which may otherwise delay your discharge from hospital. The nurse looking after you will organise your discharge, keeping you, your relatives, and carers informed and involved every step of the way Sometimes other members of the hospital team may get involved in your discharge planning, such as a social worker, occupational therapist, district nurse or physiotherapists. Once your medical team say you no longer require hospital care, the medical and nursing teams will inform you of your planned discharge date. We understand that nobody really likes being in hospital for any longer than they actually need to be; therefore we aim to have everything in place for you so that you can leave the ward area by 11am on that day. When you are ready to leave the ward you may be transferred to the discharge lounge, which is an area designed to accommodate patients waiting for medications, relatives or transport home. Here your needs will continue to be met and refreshments are available. Your Discharge Checklist Here are some points that you may need to consider before you leave the hospital: Have you arranged suitable transport home? Do you have your house keys? Do you have any home support such as carers who may need to know when to expect you home? Does your next of kin know that you have been admitted, are they able to offer any support on discharge if needed? Have you got suitable outdoor clothing and shoes to travel home in? Have you discussed any concerns you have regarding any of your medications or side effects that you may need to be aware of when you go home? Have you collected all of your personal belongings and valuables? Will you require a fit note (formerly known as a sick note)? Do you have any concerns or worries about your discharge? The sooner you discuss these issues with your nurse the sooner a safe and organised discharge can be arranged for you. 8 9

7 Volunteer Opportunities There is a long history of volunteering in the NHS, and here at Salford Royal we enjoy the support of a dedicated community of volunteers and voluntary organisations. Volunteers help us to go the extra mile in providing safe, clean and personal care to our patients and visitors. Through their time and efforts they enhance the service the hospital provides and help to make it a welcoming and friendly environment. If you would like to become involved please contact our volunteer services on alternatively you can Volunteer@srft.nhs.uk What other facilities do we offer? We have many facilities within the hospital which may be available to you. Here is a list which you may find useful, however if you do not spot what you are looking for, please do not hesitate to ask, or add a suggestion for future reference. Macmillan information and support centre: Salford Age UK Hospital Discharge Aftercare and Reenablement Service: Vending machines can be found across the hospital site. Royal Voluntary Service (RVS) including a cafe and information desks. Discharge Lounge and Ambulance Waiting Area. Cash machines located within the Hope Building and the RVS cafe - Ladywell building. PALS available on: PALS@srft.nhs.uk Smoking cessation service available on request. Chaplaincy and Spiritual Care: Visitor s car parks. Hospital Radio Service: provided by Northern Air and available free from your bedside, requests can be made in the evenings by calling from your bedside phone *800 or studio@northernairradio. com Salford Royal is a dedicated research hospital. Many of the clinicians are involved in research to help improve understanding of health conditions and to provide better treatments for patients. If you are interested in becoming a research volunteer you can find out more at or call Contact us: Salford Royal switchboard: Chaplaincy and Spiritual Care: Patient Advice and Liaison Service (PALS): Citizen s advice Bureau: Outpatient s appointments: Mini-com: Alternatively you can visit our trust website at if you need any further information about our hospital. Please note calls made from our telephone system will display as Please can we ask all callers to use the main switchboard number above as this number will not be recognised if you try to call it

8 Do you look after someone? If you look after someone who cannot get by on their own whether it s your partner, relative, friend or neighbour, you are considered to be a carer. Carers Checklist You should let a member of the hospital staff know you are a carer You should be informed about your rights to a carer s assessment Together with the patient you should be involved in the planning of the discharge Be involved if special equipment is needed when the patient returns home Whenever possible you should be given 24 hours notice that the patient will return home You should be given a phone number to call if you have any worries or concerns Appropriate transport should be organised if it is required. A discharge letter should be sent to the patient s GP within 24 hours. Any necessary domiciliary/ care services should be put in place to start on the day of discharge. Young Carers There are a large number of young people carrying out caring tasks and support is offered via children s services, adult social care and the Salford Young Carers Service, all of whom work within the continually developing Salford Young Carers strategy. Salford young carers service provides services for young carers up to the age of 18. They also run a service for young adult carers aged Sometimes, you as a carer will not know what is needed for the person you care for until they return home and it becomes apparent. If you need any advice or support with your caring role, please contact Salford Carers Centre on If you do not live in Salford we can provide details of other carers centre which may be in your area. Frequently asked questions: What will I need to bring into hospital with me? You will need to provide suitable belongings for your own use whilst in hospital, for example: l Supportive footwear e.g. slippers, avoid backless footwear to reduce your risk of slips trips and falls l Personal toiletries Toothbrush, toothpaste, towel, deodorant, liquid soap, shampoo etc. l Current medication So that you can continue taking your normal medication as necessary l Suitable clothing Appropriate for the ward area, for example, nightwear and dressing gown. When will I get my medication? Medication rounds are usually breakfast, lunchtime, evening meal and bed times. However this will vary dependant on your individual needs. When are the meal times? Meals are served at breakfast, lunch and dinner. Meal times will be displayed at the entrance to each ward. If you have special dietary requirements, for example you are vegetarian or you require Kosher food, then discuss this with the nursing staff so that arrangements can be made for you. What are the visiting times? Visiting times vary across the hospital; however they will be displayed at the entrance to each ward. What if I am breast feeding? If possible, please let us know before you arrive and we will make every effort to meet your needs to assist you to continue with breast feeding

9 Are cultural, spiritual and religious facilities available? We have facilities for multiple faiths within the hospital; e.g. prayer rooms/ quiet areas, a member of staff can provide you with more information. I may be in hospital for several days, are there any car parking allowances? Family/friends/Carers can speak to the car parking office to discuss what options they have, for example visitors of long term patients may be able to purchase a car park pass at a reduced rate. The car parking office is on the ground floor in the Hope Building. How can I get a fit note if needed? Please inform the ward staff if you need a fit note or any health insurance claim forms completing. How will I get home? We would usually expect you to make your own arrangements for transport home. However in certain circumstances hospital transport maybe available. Will I need an outpatient appointment when I go home? If any further follow up appointments are required, your doctor will inform you of these on your discharge summary and this will arranged as necessary for you. For medical issues such as coughs,colds, toothache and vomiting please consult your local healthcare provider. You can call 111 or visit www. nhs.uk for information about NHS services or textphone What will happen when I go home? After you go home, if you experience any problems after your hospital treatment, you should contact your GP for advice. If you feel the situation is urgent, please attend your nearest accident and emergency department. Who do I contact if I wish to make any comments on the care I have received? In the first instance speak to the ward staff or the nurse in charge. Or we have a Patients Advice and Liaison Service (PALS) who can assist with any issues which are important to you. Meet, Greet and Scooter Service Salford Royal is going the extra mile to support patients visiting the hospital for outpatients appointments. As part of the Meet and Greet Service, patients and carers can book a volunteer to support them throughout their time at the hospital. The service is open to anybody and in the past has supported visitors with sensory problems, mobility issues, learning difficulties and conditions such as dementia or anxiety. If you require this service, you need to register your visit with us before we can allocate a member of the team to support you on the day. You can complete the on-line form found at: uk /useful-information/howto-get-to-the-hospital/parking/ meetgreet/form/, or leave a message along with your contact details on:

10 Salford Royal Site Map Key to buildings Hope Building Clinical Sciences Building Ladywell Building Turnberg Building Brooke Building WRVS Cafe Key to map symbols Mayo Building Entrance and Exit to Central Car Park and The Christie at Salford Royal Humphrey Booth Building Irving Building The Christie at Salford Royal Barnes Building Christie Car Park Central Car Park MSCP Main Entrance Cafe (Level ECCLES OLD ROAD North Car Park Restaurant Entrance to North Car Park Oral surgery ONLY Dermatology ONLY Rehabilitation services ONLY Exit from North Car Park S T O T T L A N E Meadowgate Road East Car Park Entrance and Exit to East Car Park Car Parking Information Patients are now able to park in the car park nearest to the part of the hospital they are visiting and are asked to follow the arrangements below. Trust car parks operate a pay on exit token system. North Car Park (accessed near to the Stott Lane/Eccles Old Road junction) l Urology Outpatients l Renal Outpatients l Renal Dialysis l PANDA l A&E l Day Case Unit l Patients attending Clinical Sciences Building. Central Car Park (accessed from Eccles Old Road) l All outpatients l All inpatients l All visitors e.g. visiting patients on wards Patients visiting The Christie at Salford Royal will access the designated car park via Central Car Park. There is a free mobility scooter scheme available to support patients with mobility issues. Please see Hope Building Main Reception staff who will be happy to organise this. East Car Park (accessed from Stott Lane) This car park is now run by Salford City Council and is Pay and Display. You will need to ensure you have the correct money as no change is given from payment machines. l Rehabilitation Services l Pain Centre l Barnes Building - see specific departments overleaf Visitors with limited mobility are advised to use Central Car Park East Car Park charges: Entrances Central and North Parking charges: 0 to 1 hour 1 Accident & First 20 minutes Free 1 to 3 hours 2 Emergency 0 to 3 hours 2 Entrance 3 to 4 hours 3 3 to 4 hours 3 4 to 6 hours 4 Main corridor route 4 to 6 hours 4 6 to 8 hours 6 Level 0 6 to 8 hours 6 Covered walkways Disabled badge holders As above If you are travelling G W. via public Design Services, transport Salford Royal (bus, NHS Foundation train Trust, or tram), 16Disabled parking Weekly ticket All Rights Reserved Document for issue as handout. contact or to Unique Identifier: (15). Review date: 2017 Public bus stop help you plan your journey.

11 G W Design Services Salford Royal NHS Foundation Trust All Rights Reserved This document MUST NOT be photocopied This is a STOCK ITEM: WZA 441 G University Teaching Trust Information Leaflet Control Policy: Unique Identifier: TE 15 (16) Review Date: March 2019 For further information on this leaflet, it s references and sources used, please contact switchboard ( ) and ask for department. Copies of this information are available in other languages and formats upon request. If you need this interpreting please telephone In accordance with the Equality Act we will make reasonable adjustments to enable individuals with disabilities, to access this treatment / service. InterpretationandTrans@srft.nhs.uk Under the Human Tissue Act 2004, consent will not be required from living patients from whom tissue has been taken for diagnosis or testing to use any left over tissue for the following purposes: clinical audit, education or training relating to human health, performance assessment, public health monitoring and quality assurance. If you object to your tissue being used for any of the above purposes, please inform a member of staff immediately. Salford Royal operates a smoke-free policy. For advice on stopping smoking contact the Hospital Specialist Stop Smoking Service on Salford Royal NHS Foundation Trust Stott Lane, Salford, Manchester, M6 8HD Telephone If you would like to become a Foundation Trust Member please visit: for-members If you have any suggestions as to how this document could be improved in the future then please visit: for-patients