Standard 1: Governance for Safety and Quality in Health Service Organisations

Transcription

1 Standard 1: Governance for Safety and Quality in Health Service Organisations riterion: Governance and quality improvement system There are integrated systems of governance to actively manage patient safety and quality risks. / This criterion will be achieved by: Actions required: AHS omments 1.1 Implementing a governance system that sets out the policies, procedures and/or protocols for: establishing and maintaining a clinical governance framework identifying safety and quality risks collecting and reviewing performance data implementing prevention strategies based on data analysis analysing reported incidents implementing performance management procedures ensuring compliance with legislative requirements and relevant industry standards communicating with and informing the clinical and non-clinical workforce undertaking regular clinical audits 1.2 The board, chief executive officer and/or other higher level of governance within a health service organisation taking responsibility for patient safety and quality of care An organisation-wide management system is in place for the development, implementation and regular review of policies, procedures and/or protocols The impact on patient safety and quality of care is considered in business decision making Regular reports on safety and quality indicators and other safety and quality performance data are monitored by the executive level of governance Action is taken to improve the safety and quality of patient care 1.3 Assigning workforce roles, responsibilities and accountabilities to individuals for: patient safety and quality in their delivery of health care the management of safety and quality specified in each of these Standards 1.4 Implementing training in the assigned safety and quality roles and responsibilities Workforce are aware of their delegated safety and quality roles and responsibilities Individuals with delegated responsibilities are supported to understand and perform their roles and responsibilities, in particular to meet the requirements of these Standards Agency or locum workforce are aware of their designated roles and responsibilities Orientation and ongoing training programs provide the workforce with the skill and information needed to fulfil their safety and quality roles and responsibilities The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

2 Standard 1: Governance for Safety and Quality in Health Service Organisations / This criterion will be achieved by: Actions required: AHS omments Annual mandatory training programs to meet the requirements of these Standards 1.5 Establishing an organisation-wide risk management system that incorporates identification, assessment, rating, controls and monitoring for patient safety and quality Locum and agency workforce have the necessary information, training and orientation to the workplace to fulfil their safety and quality roles and responsibilities ompetency-based training is provided to the clinical workforce to improve safety and quality An organisation-wide risk register is used and regularly monitored The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION Actions are taken to minimise risks to patient safety and quality of care 1.6 Establishing an organisation-wide quality management system that monitors and reports on the An organisation-wide quality management system is used and regularly monitored safety and quality of patient care and informs changes in practice Actions are taken to maximise patient quality of care guidelines for Action riterion: linical practice are provided by the clinical workforce is guided by current best practice. / This criterion will be achieved by: Actions required: AHS omments 1.7 eveloping and/or applying clinical guidelines or pathways that are supported by the best available evidence Agreed and documented clinical guidelines and/or pathways are available to the clinical workforce The use of agreed clinical guidelines by the clinical workforce is monitored not 1.8 Adopting processes to support the early identification, early intervention and appropriate management of patients at increased risk of harm Mechanisms are in place to identify patients at increased risk of harm Early action is taken to reduce the risks for at-risk patients not not Systems exist to escalate the level of care when there

3 Standard 1: Governance for Safety and Quality in Health Service Organisations / This criterion will be achieved by: Actions required: AHS omments is an unexpected deterioration in health status not 1.9 Using an integrated patient clinical record that identifies all aspects of the patient s care Accurate, integrated and readily accessible patient clinical records are available to the clinical workforce at the point of care not The design of the patient clinical record allows for systematic audit of the contents against the requirements of these Standards. The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION riterion: Performance and skills management Managers and the clinical workforce have the right qualifications, skills and approach to provide safe, high quality health care. / This criterion will be achieved by: Actions required: AHS omments 1.10 Implementing a system that determines and regularly reviews the roles, responsibilities, accountabilities and scope of practice for the clinical workforce 1.11 Implementing a performance development system for the clinical workforce that supports performance improvement within their scope of practice 1.12 Ensuring that systems are in place for ongoing safety and quality education and training A system is in place to define and regularly review the scope of practice for the clinical workforce Mechanisms are in place to monitor that the clinical workforce are working within their agreed scope of practice Organisational clinical service capability, planning, and scope of practice is directly linked to the clinical service roles of the organisation The system for defining the scope of practice is used whenever a new clinical service, procedure or other technology is introduced Supervision of the clinical workforce is provided whenever it is necessary for individuals to fulfil their designated role A valid and reliable performance review process is in place for the clinical workforce The clinical workforce participates in regular performance reviews that support individual development and improvement The clinical and relevant non-clinical workforce have access to ongoing safety and quality education and training for identified professional and personal development

4 Standard 1: Governance for Safety and Quality in Health Service Organisations / This criterion will be achieved by: Actions required: AHS omments 1.13 Seeking regular feedback from the workforce to assess their level of engagement with, and understanding of, the safety and quality system of the organisation Analyse feedback from the workforce on their understanding and use of safety and quality systems Action is taken to increase workforce understanding and use of safety and quality systems riterion: Incident and complaints management Patient safety and quality incidents are recognised, reported and analysed, and this information is used to improve safety systems. / This criterion will be achieved by: Actions required: AHS omments 1.14 Implementing an incident management and investigation system that includes reporting, investigating and analysing incidents, (including near misses), which all result in corrective actions 1.15 Implementing a complaints management system that includes partnership with patients and carers Processes are in place to support the workforce recognition and reporting of incidents and near misses Systems are in place to analyse and report on incidents Feedback on the analysis of reported incidents is provided to the workforce Action is taken to reduce risks to patients identified through the incident management system Incidents and analysis of incidents are reviewed at the highest level of governance in the organisation Processes are in place to support the workforce to recognise and report complaints Systems are in place to analyse and implement improvements in response to complaints Feedback is provided to the workforce on the analysis of reported complaints Patient feedback and complaints are reviewed at the highest level of governance in the organisation 1.16 Implementing an open disclosure process based on the national open disclosure standard An open disclosure program is in place and is consistent with the national open disclosure standard The clinical workforce are trained in open disclosure processes The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

5 Standard 1: Governance for Safety and Quality in Health Service Organisations riterion: Patient rights and engagement Patient rights are respected and their engagement in their care is supported. / This criterion will be achieved by: Actions required: AHS omments 1.17 Implementing through organisational policies and practices a patient charter of rights that is consistent with the current national charter of healthcare rights 1.18 Implementing processes to enable partnership with patients in decision about their care, including informed consent to treatment 1.19 Implementing procedures that protect the confidentiality of patient clinical records without compromising appropriate clinical workforce access to patient clinical information 1.20 Implementing well designed, valid and reliable patient experience feedback mechanisms and using these to evaluate the health service performance The organisation has a charter of patient rights that is consistent with the current national charter of healthcare rights Information on patient rights is provided and explained to patients and carers Systems are in place to support patients who are at risk of not understanding their healthcare rights Patients and carers are partners in the planning for their treatment Mechanisms are in place to monitor and improve documentation of informed consent Mechanisms are in place to align the information provided to patients with their capacity to understand Patients and carers are supported to document clear advance care directives and/or treatment-limiting orders Patient clinical records are available at the point of care Systems are in place to restrict inappropriate access to and dissemination of patient clinical information ata collected from patient feedback systems are used to measure and improve health services in the organisation not not not not The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

6 Standard 2: Partnering with onsumers riterion: onsumer partnership in service planning Governance structures are in place to form partnerships with consumers and/or carers. / This criterion will be achieved by: Actions required: AHS omments 2.1 Establishing governance structures to facilitate partnership with consumers and/or carers onsumers and/or carers are involved in the governance of the health service organisation 2.2 Implementing policies, procedures and/or protocols for partnering with patients, carers and consumers in: strategic and operational/services planning decision making about safety and quality initiatives quality improvement activities Governance partnerships are reflective of the diverse range of backgrounds in the population served by the health service organisation, including those people that do not usually provide feedback The health service organisation establishes mechanisms for engaging consumers and/or carers in the strategic and/or operational planning for the organisation onsumers and/or carers are actively involved in decision making about safety and quality 2.3 Facilitating access to relevant orientation and training for consumers and/or carers partnering with the organisation Health service organisations provide orientation and ongoing training for consumers and/or carers to enable them to fulfil their partnership role 2.4 onsulting consumers on patient information distributed by the organisation onsumers and/or carers provide feedback on patient information publications prepared by the health service organisation (for distribution to patients) Action is taken to incorporate consumer and/or carers feedback into publications prepared by the health service organisation for distribution to patients riterion: onsumer partnership in designing care onsumers and/or carers are supported by the health service organisation to actively participate in the improvement of the patient experience and patient health outcomes. / This criteria will be achieved by: Actions required: AHS omments 2.5 Partnering with consumers and/or carers to design the way care is delivered to better meet patient needs and preferences onsumers and/or carers participate in the design and redesign of health services The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

7 Standard 2: Partnering with onsumers / This criteria will be achieved by: Actions required: AHS omments 2.6 Implementing training for clinical leaders, senior management and the workforce on the value of and ways to facilitate consumer engagement and how to create and sustain partnerships linical leaders, senior managers and the workforce access training on patient-centred care and the engagement of individuals in their care onsumers and/or carers are involved in training the clinical workforce riterion: onsumer partnership in service measurement and evaluation onsumers and/or carers receive information on the health service organisation s performance and contribute to the ongoing monitoring, measurement and evaluation of performance for continuous quality improvement. / This criterion will be achieved by: This item requires: AHS omments 2.7 Informing consumers and/or carers about the organisation s safety and quality performance in a format that can be understood and interpreted independently 2.8 onsumers and/or carers participating in the analysis of safety and quality performance information and data, and the development and implementation of action plans 2.9 onsumers and/or carers participating in the evaluation of patient feedback data and development of action plans The community and consumers are provided with information that is meaningful and relevant on the organisation s safety and quality performance onsumers and/or carers participate in the analysis of organisational safety and quality performance onsumers and/or carers participate in the planning and implementation of quality improvements onsumers and/or carers participate in the evaluation of patient feedback data onsumers and/or carers participate in the implementation of quality activities relating to patient feedback data The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

8 Standard 3: Preventing and ontrolling Healthcare Associated Infections riterion: Governance and systems for infection prevention, control and surveillance Effective governance and management systems for healthcare associated infections are implemented and maintained. / This criterion will be achieved by: Actions required: AHS omments 3.1 eveloping and implementing governance systems for effective infection prevention and control to minimise the risk to patients of healthcare associated infections A risk management approach is taken when implementing policies, procedures and/or protocols for: standard infection control precautions transmission-based precautions aseptic non-touch technique safe handling and disposal of sharps prevention and management of occupational exposure to blood and body substances environmental cleaning and disinfection antimicrobial prescribing outbreaks or unusual clusters of communicable infection processing of reusable medical devices single-use devices surveillance and reporting of data where relevant reporting of communicable and notifiable diseases provision of risk assessment guidelines to workforce exposure-prone procedures The use of policies, procedures and/or protocols is regularly monitored The effectiveness of the infection prevention and control systems is regularly reviewed at the highest level of governance in the organisation guidelines for Action Action is taken to improve the effectiveness of infection prevention and control policies, procedures and/or protocols guidelines for Action The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

9 Standard 3: Preventing and ontrolling Healthcare Associated Infections / This criterion will be achieved by: Actions required: AHS omments 3.2 Undertaking surveillance of healthcare associated infections Surveillance systems for healthcare associated infections are in place guidelines for Action eveloping and implementing systems and processes for reporting, investigating and analysing health care associated infections, and aligning these systems to the organisation s risk management strategy 3.4 Undertaking quality improvement activities to reduce healthcare associated infections through changes to practice Healthcare associated infections surveillance data are regularly monitored by the delegated workforce and/or committees Mechanisms to regularly assess the healthcare associated infection risks are in place Action is taken to reduce the risks of healthcare associated infection Quality improvement activities are implemented to reduce and prevent healthcare associated infections not guidelines for Action guidelines for Action ompliance with changes in practice are monitored guidelines for Action The effectiveness of changes to practice are evaluated guidelines for Action The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

10 Standard 3: Preventing and ontrolling Healthcare Associated Infections riterion: Infection prevention and control strategies Strategies for the prevention and control of healthcare associated infections are developed and implemented. / This criterion will be achieved by: Actions required AHS omments 3.5 eveloping, implementing and auditing a hand hygiene program consistent with the current national hand hygiene initiative 3.6 eveloping, implementing and monitoring a risk-based workforce immunisation program in accordance with the current National Health and Medical Research ouncil Australian immunisation guidelines 3.7 Promoting collaboration with occupational health and safety programs to decrease the risk of infection or injury to healthcare workers 3.8 eveloping and implementing a system for use and management of invasive devices based on the current national guidelines for preventing and controlling infections in health care Workforce compliance with current national hand hygiene guidelines is regularly audited ompliance rates from hand hygiene audits are regularly reported to the highest level of governance in the organisation Action is taken to address non-compliance, or the inability to comply, with the requirements of the current national hand hygiene guidelines A workforce immunisation program that complies with current national guidelines is in use Infection prevention and control consultation related to occupational health and safety policies, procedures and/or protocols are being implemented to address: communicable disease status occupational management and prophylaxis work restrictions personal protective equipment assessment of risk to healthcare workers for occupational allergy evaluation of new products and procedures ompliance with the system for the use and management of invasive devices is monitored The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION guidelines for Action guidelines for Action not

11 Standard 3: Preventing and ontrolling Healthcare Associated Infections / This criterion will be achieved by: Actions required AHS omments 3.9 Implementing protocols for invasive device procedures regularly performed within the organisation Education and competency-based training in invasive devices protocols and use is provided for the workforce who not perform procedures with invasive devices 3.10 eveloping and implementing protocols for aseptic technique The clinical workforce is trained in aseptic technique not ompliance with aseptic technique is regularly audited Action is taken to increase compliance with aseptic technique protocols not not riterion: Managing patients with infections or colonisations Patients presenting with, or acquiring an infection or colonisation during their care are identified promptly and receive the necessary management and treatment. / This criterion will be achieved by: Actions required: AHS omments 3.11 Implementing systems for using standard precautions and transmission- based precautions Standard precautions and transmission-based precautions consistent with the current national guidelines are in use not ompliance with standard precautions is monitored not Action is taken to improve compliance with standard precautions not ompliance with transmission-based precautions is monitored Action is taken to improve compliance with transmission-based precautions not not 3.12 Assessing the need for patient placement based on the risk of infection transmission A risk analysis is undertaken to consider the need for transmission-based precautions including: accommodation based on the mode of transmission environmental controls through air flow transportation within and outside the facility cleaning procedures equipment requirements The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION not

12 Standard 3: Preventing and ontrolling Healthcare Associated Infections / This criterion will be achieved by: Actions required: AHS omments 3.13 eveloping and implementing protocols relating to the admission, receipt and transfer of patients with an infection Mechanisms are in use to check for pre-existing healthcare associated infection or communicable disease on presentation for care not riterion: Antimicrobial stewardship Safe and appropriate antimicrobial prescribing is a strategic goal of the clinical governance system A process for communicating a patient s infectious status is in place whenever responsibility for care is transferred between service providers or facilities not / This criterion will be achieved by: Actions required AHS omments 3.14 eveloping, implementing and regularly reviewing the effectiveness of the antimicrobial stewardship system An antimicrobial stewardship program is in place The clinical workforce prescribing antimicrobials have access to current endorsed therapeutic guidelines on antibiotic usage Monitoring of antimicrobial usage and resistance is undertaken Action is taken to improve the effectiveness of antimicrobial stewardship guidelines for Action guidelines for Action The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

13 Standard 3: Preventing and ontrolling Healthcare Associated Infections riterion: leaning, disinfection and sterilisation Healthcare facilities and the associated environment are clean and hygienic. Reprocessing of equipment and instrumentation meets current best practice guidelines. / This criterion will be achieved by: Actions required: AHS omments 3.15 Using risk management principles to implement systems that maintain a clean and hygienic environment for patients and healthcare workers 3.16 Reprocessing reusable medical equipment, instruments and devices in accordance with relevant national or international standards and manufacturers instructions Policies, procedures and/or protocols for environmental cleaning that address the principles of infection prevention and control are implemented, including: maintenance of building facilities cleaning resources and services risk assessment for cleaning and disinfection based on transmission- based precautions and the infectious agent involved waste management within the clinical environment laundry and linen transportation, cleaning and storage appropriate use of personal protective equipment Policies, procedures and/or protocols for environmental cleaning are regularly reviewed An established environmental cleaning schedule is in place and environmental cleaning audits are undertaken regularly ompliance with relevant national or international standards and manufacturer s instructions for cleaning, disinfection and sterilisation of reusable instruments and devices is regularly monitored not not not not 3.17 Implementing systems to enable the identification of patients on whom the reusable medical devices have been used 3.18 Ensuring workforce who decontaminate reusable medical devices undertake competency-based training in these practices A traceability system that identifies patients who have a procedure using sterile reusable medical instruments and devices is in place Action is taken to maximise coverage of the relevant workforce trained in a competency-based program to decontaminate reusable medical devices not not The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

14 Standard 3: Preventing and ontrolling Healthcare Associated Infections riterion: ommunicating with patients and carers Information on healthcare associated infection is provided to patients, carers, consumers and service providers. / This criterion will be achieved by: Actions required: AHS omments 3.19 Ensuring access to consumer-specific information on the management and reduction of healthcare associated infections is available at the point of care Information on the organisation s corporate and clinical infection risks and initiatives implemented to minimise patient infection risks is provided to patients and/or carers Patient infection prevention and control information is evaluated to determine if it meets the needs of the target audience The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

15 Standard 4: Medication Safety riterion: Governance and systems for medication safety Health service organisations have mechanisms for the safe prescribing, dispensing, supplying, administering, storing, manufacturing, compounding and monitoring of the effects of medicines. / This criterion will be achieved by: Actions required AHS omments 4.1 eveloping and implementing governance arrangements and organisational policies, procedures and/or protocols for medication safety, which are consistent with national and jurisdictional legislative requirements, policies and guidelines 4.2 Undertaking a regular, comprehensive assessment of medication use systems to identify risks to patient safety and implementing system changes to address the identified risks 4.3 Authorising the relevant clinical workforce to prescribe, dispense and administer medications Governance arrangements are in place to support the development, implementation and maintenance of organisation- wide medication safety systems Policies, procedures and/or protocols are in place that are consistent with legislative requirements, national, jurisdictional and professional guidelines The medication management system is regularly assessed Action is taken to reduce the risks identified in the medication management system A system is in place to verify that the clinical workforce have medication authorities appropriate to their scope of practice The use of the medication authorisation system is regularly monitored Action is taken to increase the effectiveness of the medication authority system guidelines for Action guidelines for Action guidelines for Action guidelines for Action The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

16 Standard 4: Medication Safety / This criterion will be achieved by: Actions required AHS omments 4.4 Using a robust organisation-wide system of reporting, investigating and managing change to respond to medication incidents Medication incidents are regularly monitored, reported and investigated 4.5 Undertaking quality improvement activities to improve the safety of medicines use Action is taken to reduce the risk of adverse medication incidents The performance of the medication management system is regularly assessed Quality improvement activities are undertaken to reduce the risk of patient harm and increase the quality and effectiveness of medicines use guidelines for Action guidelines for Action guidelines for Action riterion: ocumentation of patient information The clinical workforce accurately records a patient s medication history and this history is available throughout the episode of care. / This criterion will be achieved by: Actions required: AHS omments 4.6 The clinical workforce taking an accurate medication history when a patient presents to a health service organisation, or as early as possible in the episode of care, which is then available at the point of care 4.7 The clinical workforce documenting the patient s previously known adverse drug reactions on initial presentation and updating this if an adverse reaction to a medicine occurs during the episode of care A best possible medication history is documented for each patient The medication history and current clinical information is available at the point of care Known medication allergies and adverse drug reactions are documented in the patient clinical record not not not Action is taken to reduce the risk of adverse reactions not Adverse drug reactions are reported within the organisation and to the Therapeutic Goods Administration not The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

17 Standard 4: Medication Safety / This criterion will be achieved by: Actions required: AHS omments 4.8 The clinical workforce reviewing the patient s current medication orders against their medication history and prescriber s plan, and reconciling any discrepancies urrent medicines are documented and reconciled at admission and transfer of care between healthcare settings not riterion: Medication management processes The clinical workforce is supported for the prescribing, dispensing, administering, storing, manufacturing, compounding and monitoring of medicines. / This criterion will be achieved by: Actions required: AHS omments 4.9 Ensuring that current and accurate medicines information and decision support tools are readily available to the clinical workforce when making clinical decisions related to medicines use 4.10 Ensuring that medicines are distributed and stored securely, safely and in accordance with the manufacturer s directions, legislation, jurisdictional orders and operational directives 4.11 Identifying high-risk medicines in the organisation and ensuring they are stored, prescribed, dispensed and administered safely Information and decision support tools for medicines are available to the clinical workforce at the point of care The use of the information and decision support tools are regularly reviewed Action is taken to improve the availability and effectiveness of information and decision support tools Risks associated with secure storage and safe distribution of medicines are regularly reviewed Action is taken to reduce the risks associated with storage and distribution of medicines The storage of temperature-sensitive medicines is monitored A system that is consistent with legislative and jurisdictional requirements for the disposal of unused, unwanted or expired medications is in place The system for disposal of unused, unwanted or expired medications is routinely monitored Action is taken to increase compliance with the system for storage, distribution and disposal of medications The risks for storing, prescribing, dispensing and administration of high-risk medicines are regularly reviewed Action is taken to reduce the risks of storing, prescribing, dispensing and administering high-risk medicines not not not not not not not not not not not The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

18 Standard 4: Medication Safety riterion: ontinuity of medication management The clinician provides a complete list of a patient s medicines to the receiving clinician and patient when handing over care or changing medicines. / This criterion will be achieved by: Actions required: AHS omments 4.12 Ensuring a current comprehensive list of medicines, and the reason(s) for any change, is provided to the receiving clinician and the patient during any clinical handovers A system is in use that generates and distributes a current and comprehensive list of medicines and explanation of changes in medicines A current and comprehensive list of medicines is provided to the patient and/or carer when concluding an episode of care A current comprehensive list of medicines is provided to the receiving clinician during clinical handover Action is taken to increase the proportion of patients and receiving clinicians that are provided with a current comprehensive list of medicines during clinical handover not not not not riterion: ommunicating with patients and carers The clinical workforce informs patients about their options, risks and responsibilities for an agreed medication management plan. / This criterion will be achieved by: Actions required: AHS omments 4.13 The clinical workforce informing patients and carers about medication treatment options, benefits and associated risks 4.14 eveloping a medication management plan in partnership with patients and carers The clinical workforce provides patients with patientspecific medicine information, including medical treatment options, benefits and associated risks Information that is designed for distribution to patients is readily available to the clinical workforce An agreed medication management plan is documented and available in the patient s clinical record not not not 4.15 Providing current medicines information to patients in a format that meets their needs whenever new medicines are prescribed or dispensed Information on medicines is provided to patients and carers in a format that is understood and meaningful Action is taken in response to patient feedback to improve medicines information distributed by the health service organisation to patients not not The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

19 Standard 7: Blood and Blood Products riterion: Identification of individual patients At least three approved patient identifiers are used when providing care, therapy or services. / This criterion will be achieved by: Actions required: AHS omments 5.1 eveloping, implementing and regularly reviewing the effectiveness of a patient identification system including the associated policies, procedures and/or protocols that: define approved patient identifiers require at least three approved patient identifiers on registration or admission require at least three approved patient identifiers when care, therapy or other services are provided require at least three approved patient identifiers whenever clinical handover, patient transfer or discharge documentation is generated 5.2 Implementing a robust organisation-wide system of reporting, investigation and change management to respond Use of an organisation-wide patient identification system is regularly monitored Action is taken to improve compliance with the patient identification matching system The system for reporting, investigating and analysis of patient care mismatching events is regularly monitored not not to any patient care mismatching events Action is taken to reduce mismatching events guidelines for Action Ensuring that when a patient identification band is used, it meets the national specifications for patient identification bands Inpatient bands are used that meet the national specifications for patient identification bands not riterion: Processes to transfer care A patient s identity is confirmed using three approved patient identifiers when transferring responsibility for care. / This criterion will be achieved by: Actions required: AHS omments 5.4 eveloping, implementing and regularly reviewing the effectiveness of the patient identification and matching system at patient handover, transfer and discharge A patient identification and matching system is implemented and regularly reviewed as part of structured clinical handover, transfer and discharge processes not The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

20 Standard 7: Blood and Blood Products riterion: Processes to match patients and their care Health service organisations have explicit processes to correctly match patients with their intended care. This criterion will be achieved by: Action required AHS omments 5.5 eveloping and implementing a documented process to match patients to their intended procedure, treatment or investigation and implementing the consistent national guidelines for patient procedure matching protocol or other relevant protocols A documented process to match patients and their intended treatment is in use The process to match patients to any intended procedure, treatment or investigation is regularly monitored not not Action is taken to improve the effectiveness of the process for matching patients to their intended procedure, treatment or investigation not The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

21 Standard 7: Blood and Blood Products riterion: Governance and leadership for effective clinical handover Health service organisations implement effective clinical handover systems. / This criterion will be: Actions required: AHS omments 6.1 eveloping and implementing an organisational system for structured clinical handover that is relevant to the healthcare setting and specialities, including: documented policy, procedures and/or protocols agreed tools and guides linical handover policies, procedures and/or protocols are used by the workforce and regularly monitored Action is taken to maximise the effectiveness of clinical handover policies, procedures and/or protocols guidelines for Action Tools and guides are periodically reviewed guidelines for Action riterion: linical handover processes Health service organisations have documented and structured clinical handover processes in place. / This criterion will be: Actions required: AHS omments 6.2 Establishing and maintaining structured and documented processes for clinical handover 6.3 Monitoring and evaluating the agreed structured clinical handover processes, including: regularly reviewing local processes based on current best practice in collaboration with clinicians, patients The workforce has access to documented structured processes for clinical handover that include: preparing for handover, including setting the location and time whilst maintaining continuity of patient care organising relevant workforce members to participate being aware of the clinical context and patient needs participating in effective handover resulting in transfer of responsibility and accountability for care Regular evaluation and monitoring processes for clinical handover are in place not guidelines for Action The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

22 Standard 7: Blood and Blood Products / This criterion will be: Actions required: AHS omments and carers Local processes for clinical handover are reviewed in undertaking quality improvement activities and acting on issues identified from clinical handover reviews collaboration with clinicians, patients and carers reporting the results of clinical handover reviews at executive level of governance 6.4 Implementing a robust organisation-wide system of reporting, investigation and change management to respond to any clinical handover incidents Action is taken to increase the effectiveness of clinical handover The actions taken and the outcomes of local clinical handover reviews are reported to the executive level of governance Regular reporting, investigating and monitoring of clinical handover incidents is in place Action is taken to reduce the risk of adverse clinical handover incidents guidelines for Action guidelines for Action not riterion: Patient and carer involvement in clinical handover Health service organisations establish mechanisms to include patients and carers in clinical handover processes. / This criterion will be achieved by: Actions required: AHS omments 6.5 eveloping and implementing mechanisms to include patients and carers in the clinical handover process that are relevant to the healthcare setting Mechanisms to involve a patient and, where relevant, their carer in clinical handover are in use guidelines for Action The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

23 Standard 7: Blood and Blood Products riterion: Governance and systems for blood and blood product prescribing and clinical use Health service organisations have systems in place for the safe and appropriate prescribing and clinical use of blood and blood products. / This criterion will be achieved by: Actions required: AHS omments 7.1 eveloping governance systems for safe and appropriate prescription, administration and management of blood and blood products 7.2 Undertaking a regular, comprehensive assessment of blood and blood product systems to identify risks to patient safety and take action to reduce risks 7.3 Ensuring blood and blood product adverse events are included in the incidents management and investigation system Blood and blood product policies, procedures and/or protocols are consistent with national evidence-based guidelines for pre-transfusion practices, prescribing and clinical use of blood and blood products The use of policies, procedures and/or protocols is regularly monitored Action is taken to increase the safety and appropriateness of prescribing and clinically using blood and blood products The risks associated with transfusion practices and clinical use of blood and blood products are regularly assessed Action is taken to reduce the risks associated with transfusion practices and clinical use of blood and blood products Reporting on blood and blood product incidents is included in regular incident reports Adverse blood and blood product incidents are reported to and reviewed by the highest level of governance in the health service organisation guidelines for Action guidelines for Action guidelines for Action guidelines for Action not The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

24 Standard 7: Blood and Blood Products / This criterion will be achieved by: Actions required: AHS omments Health service organisations participate in relevant haemovigilance activities conducted by the organisation or at state or national level not 7.4 Undertaking quality improvement activities to improve the safe management of blood and blood products Quality improvement activities are undertaken to reduce the risks of patient harm from transfusion practices and the clinical use of blood and blood products guidelines for Action riterion: ocumenting patient information The clinical workforce accurately records a patient s blood and blood product transfusion history and indications for use of blood and blood products. / This criterion will be achieved by: Actions required: AHS omments 7.5 As part of the patient treatment plan, the clinical workforce accurately documenting: relevant medical conditions indications for transfusion any special product or transfusion requirements known patient transfusion history type and volume of product transfusion patient response to transfusion 7.6 The clinical workforce documenting any adverse reactions to blood or blood products A best possible history of blood product usage and relevant clinical and product information is documented in the patient clinical record The patient clinical records of transfused patients are periodically reviewed to assess the proportion of records completed Action is taken to increase the proportion of patient clinical records of transfused patients with a complete patient clinical record Adverse reactions to blood or blood products are documented in the patient clinical record Action is taken to reduce the risk of adverse events from administering blood or blood products Adverse events are reported internally to the appropriate governance level and externally to the pathology service provider, blood service or product manufacturer whenever appropriate not not not not not The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION

25 Standard 7: Blood and Blood Products riterion: Managing blood and blood product safety Health services organisations have systems to receive, store, transport and monitor wastage of blood and blood products safely and efficiently. / This criterion will be achieved by: Actions required: AHS omments 7.7 Ensuring the receipt, storage, collection and transport of blood and blood products within the organisation are consistent with best practice and/or guidelines 7.8 Minimising unnecessary wastage of blood and blood products Regular review of the risks associated with receipt, storage, collection and transport of blood and blood products is undertaken not Action is taken to reduce the risk of incidents arising from the use of blood or blood product control systems not Blood and blood product wastage is regularly monitored guidelines for Action Action is taken to minimise wastage of blood and blood products not riterion: ommunicating with patients and carers Patients and carers are informed about the risks and benefits of using blood and blood products, and about available alternatives when a plan for treatment is developed. / This criteria will be achieved by: Actions required: AHS omments 7.9 The clinical workforce informing patients and carers about blood and blood product treatment options, and the associated risks and benefits 7.10 Providing information to patients about blood and blood product use and possible alternatives in a format that can be understood by patients and carers Patient information relating to blood and blood products, including risks, benefits and alternatives, is available for distribution by the clinical workforce Plans for care that include the use of blood and blood products are developed in partnership with patients and carers Information on blood and blood products is provided to patients and carers in a format that is understood and meaningful guidelines for Action not not The Australian ouncil on Healthcare Standards RAFT EQuIPNational orporate Health Services (Incorporating the National Safety and Quality Health Service (NSQHS) Standards) NOT FOR ITATION