POSITION DESCRIPTION
|
|
- Cameron Butler
- 6 years ago
- Views:
Transcription
1 POSITION DESCRIPTION Customer Service Representative This position is not considered a children s worker under the Vulnerable Children Act 2014 Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's Name:... Manager/Supervisor's Signature:... Document ID: Obtain from Objective Version: 1.0 Department: Customer Service Department Last Updated: 29/09/2017 Document Owner: Team Leader Next Review Date: 18/05/2017 Approved by: Service Manager Date First Issued: 18/05/2016 Counties Manukau Health
2 Position description: Counties Manukau Health 2
3 PURPOSE OF THE POSITION This position is responsible for Inbound CSR: To manage the processing of inbound telephone calls, s and text messages professionally, effectively and efficiently. Outbound CSR: To manage the process of reminder outbound phone calls to patients who have a scheduled outpatient appointment or elective surgery. Note: The Call Centre provides Customer Service for Counties Manukau District Health Board (CM Health) outpatient sites, including the Manukau SuperClinic, the Botany SuperClinic, Manukau Surgery Centre and Middlemore Hospital Emergency Care PLACE IN THE ORGANISATION Customer Service Department Team Leader Customer Service Representatives Position description: Counties Manukau Health 3
4 NATURE AND SCOPE OF RESPONSIBILITIES Key Accountabilities Standards / Achievements Tasks and responsibilities Cultural Safety & Diversity Commitment to the principles of Treaty of Waitangi Provide excellent service to all customers via inbound phone calls, outbound phone calls, s and text messages. Communicate effectively through use of appropriate voice skills, positive professional language, effective questioning and listening. Take responsibility for resolving each customer s queries. Accurately schedule, reschedule or cancel appointments according to desk file rules. Provide correct and relevant information to callers according to call paths and all other resources provided. Communicate effectively with clinical and administration staff via or call transfers when appropriate. Work as part of the team to contribute to the achievement of the Customers Service Team objectives, including Grade of Service: 75% of calls answered within 20 seconds Call transfer rate: 10% or less Call abandon rate: 5% or less Respect, sensitivity, cultural awareness is evident in interpersonal relationships. Honouring Diversity Our differences are acknowledged by respecting spiritual beliefs, cultural practices and lifestyle choices. Utilise Information Technology Demonstrate an ability to access and use available clinical information systems. Is conversant with applications required for specific discipline/role. For example, i.pm, Concerto, Outlook, etc. Maintains own professional development by attending relevant IT educational programmes. Position description: Counties Manukau Health 4
5 COMMUNICATION AND INTERPERSONAL SKILLS Will be required to interact on a regular basis with a range of Counties Manukau Health staff members including: Appointment Co-ordinators, Nurses, Patient Care Assistants, Nurse Co-ordinators, Interpreting Service Externally there will be contact with: Patients, families, caregivers, GPs, other healthcare providers in the community. Situations may often call for tact, diplomacy and will require information to be handled in a discreet and sensitive manner. In conflict situations will be required to exercise sound judgement, negotiation and persuasiveness skills, toward facilitating a workable outcome. PROBLEM COMPLEXITY Will be regularly challenged by a wide range of customer queries, including complaints. There will be a requirement to be able to prioritise issues and negotiate time frames, while still providing a quality customer service. The range of problems will be diverse and require solutions based on information provided in the Call Paths and Desk Files to meet the needs of the patient. There will be demands to meet deadlines, maintain accuracy and quality of information. Failure to do so could impact on the organisation in terms of appointment attendance, patient experience, and clinical outcomes. Will refer to the Floor Walker, Quality Co-ordinator or Team Leader for advice or an second opinion. SCOPE FOR ACTION Are empowered to make decisions or recommendations according to the Call Paths and Desk Files provided. Are encouraged to use initiative and problem solving skills to provide excellent customer service and enhance the patient experience. Discretion is required to be exercised in releasing confidential information to the appropriate parties. DIMENSION OF THE POSITION Will be responsible to the Team Leader for the achievement of agreed objectives and operates within the confines of Counties Manukau Health. Position description: Counties Manukau Health 5
6 PERSON SPECIFICATIONS (requirements for the role) Minimum Preferred Qualifications NCEA Level 2 or equivalent Knowledge of hospital environment and medical terminology desirable but not essential Experience (including years) Customer service experience (Minimum of 2 years) Skills/Knowledge/ Behaviour Personal Qualities Excellent telephone manner Effective English language verbal and written communication skills Proficient in use of computer software including Microsoft Outlook Time management skills Attention to detail Accuracy Positive, confident approach to customer service likes dealing with people over the telephone Treats people with respect and dignity Friendly and courteous Honest and reliable Punctual Respect for individuals from diverse backgrounds Able to embrace change and implement new processes Follows directions Able to work without direct supervision Capable of working under pressure Able to maintain a calm and confident manner with difficult customers Responds constructively to feedback Works well with colleagues in a team environment Call Centre experience Health care or Medical Centre experience Advanced customer service skills Skilled in use of multiple computer applications and dual monitors Problem solving skills Innovative Flexible Sets goals Accepts and seeks extra responsibilities Takes responsibility for own learning and development Position description: Counties Manukau Health 6
7 HEALTH AND SAFETY ACCOUNTABILITIES Health and Safety (H&S) is a key accountability of all Counties Manukau Health (CM Health) staff. All CM Health Employees are responsible to: Zero Harm Engage in safe workplace practices and take care of the health and safety of themselves, other employees and people in the workplace Risk Management Safety Management System Requirements Work Safely Identify, evaluate and report all hazards and incidents they are aware of in the workplace Adhere to apply risk controls, identified in risk assessments, such as Safe Operating Procedures Follow safety instructions Stop work when there is an immediate risk of serious harm and notify the appropriate manager Ensure nothing they do or don t do will cause harm to themselves or others Understand and follow CM Health s Occupational Health and Safety policies, Health and Safety regulations, and personal responsibilities as outlined by these policies Follow all Occupational Health and Safety policies and procedures Report for duty in a fit state, free from the influence of alcohol or other drugs Participate in consultation activities regarding matters affecting your health, safety and wellbeing Wear the required Personal Protective Equipment when undertaking specific activities, or when in nominated areas Operate clinical or plant equipment safely Participate in relevant safety training, and maintain safety related competencies If relevant to your position, be in possession of required and current Certificates of Competency Position description: Counties Manukau Health 7
POSITION DESCRIPTION PATIENT CARE ASSISTANT
POSITION DESCRIPTION PATIENT CARE ASSISTANT This role is considered a non-core children s worker and will be subject to safety checking as part of the Vulnerable Children Act 2014 Position Holder's Name:...
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION Team Medical Secretary This position is not considered a children s worker under the Vulnerable Children Act 2014 or Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's
More informationPOSITION DESCRIPTION. Clinical Pharmacist
POSITION DESCRIPTION Clinical Pharmacist This role is considered a non-core children s worker and will be subject to safety checking as part of the Vulnerable Children Act 2014 Position Holder's Name:...
More informationMedical Transcriptionist Clinical Transcription Service
POSITION DESCRIPTION Medical Transcriptionist Clinical Transcription Service This role is considered a non-core children s worker and will be subject to safety checking as part of the Vulnerable Children
More informationAdministration Assistant Operating Theatre & Central Sterile Supply Department
POSITION DESCRIPTION Administration Assistant Operating Theatre & Central Sterile Supply Department This position is not considered a children s worker under the Vulnerable Children Act 2014 or Position
More informationPOSITION DESCRIPTION. Public Health Nurse
POSITION DESCRIPTION Public Health Nurse This role is considered a core children s worker and will be subject to safety checking as part of the Vulnerable Children Act 2014 Position Holder's Name:... Position
More informationPOSITION DESCRIPTION. Social Worker Adult Treatment and Rehabilitation
POSITION DESCRIPTION Social Worker Adult Treatment and Rehabilitation This position is not considered a children s worker under the Vulnerable Children Act 2014 Position Holder's Name:... Position Holder's
More informationSection Head Speech Language Therapy
POSITION DESCRIPTION Section Head Speech Language Therapy This role is considered a non-core children s worker and will be subject to safety checking as part of the Vulnerable Children Act 2014 Position
More informationPOSITION DESCRIPTION. Generic Registered Nurse
POSITION DESCRIPTION Generic Registered Nurse This role is considered a core children s worker and will be subject to safety checking as part of the Vulnerable Children Act 2014 or Position Holder's Name:...
More informationPOSITION DESCRIPTION. Appointment Coordinator Scheduling
POSITION DESCRIPTION Coordinator Scheduling Date Produced/Reviewed: Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's Name:... Manager/Supervisor's Signature:... Date:...
More informationPOSITION DESCRIPTION. MENTAL HEALTH & ADDICTIONS Portfolio Manager
POSITION DESCRIPTION MENTAL HEALTH & ADDICTIONS Portfolio Manager This position under the Vulnerable Children Act 2014 Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's Name:...
More informationHand Therapy Experienced Physiotherapist or Occupational Therapist
POSITION DESCRIPTION Hand Therapy Experienced Physiotherapist or Occupational Therapist This role is considered a core children s worker and will be subject to safety checking as part of the Vulnerable
More informationAppointment Coordinator - SCHEDULING -
POSITION DESCRIPTION Coordinator - SCHEDULING - Date Produced/Reviewed: Position Holder's Name : Position Holder's Signature :. Manager / Supervisor's Name : Manager / Supervisor's Signature :.. Date :.
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION Clinical Quality and Risk Manager ARHOP This role is considered a non-core children s worker and will be subject to safety checking as part of the Vulnerable Children Act 2014 Position
More informationTeam Medical Secretary Clinical Transcription Service
POSITION DESCRIPTION Team Medical Secretary Clinical Transcription Service Date Produced/Reviewed: Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's Name:... Manager/Supervisor's
More informationPOSITION DESCRIPTION. Clinical Psychologist Paediatric Consult Liaison Psychological Medicine
POSITION DESCRIPTION Clinical Psychologist Paediatric Consult Liaison Psychological Medicine This role is considered a core children s worker and will be subject to safety checking as part of the Vulnerable
More informationDesignated Title: Clinical Nurse Specialist. Position Title: Clinical Nurse Specialist Reconstructive Breast Surgery
Designated Title: Clinical Nurse Specialist Position Title: Clinical Nurse Specialist Reconstructive Breast Surgery This role is considered a non-core children s worker and will be subject to safety checking
More informationPOSITION DESCRIPTION. Mental Health & Addictions Registered Nurse working in Community
POSITION DESCRIPTION Mental Health & Addictions Registered Nurse working in Community This role is considered a non-core children s worker and will be subject to safety checking as part of the Vulnerable
More informationPOSITION DESCRIPTION MENTAL HEALTH & ADDICTIONS. Clinical Nurse Specialist- Acute Inpatient Mental Health and Addictions
POSITION DESCRIPTION MENTAL HEALTH & ADDICTIONS Clinical Nurse Specialist- Acute Inpatient Mental Health and Addictions This role is considered a non-core children s worker and will be subject to safety
More informationOutpatient Dietitian
POSITION DESCRIPTION Outpatient Dietitian Date Produced/Reviewed: Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's Name:... Manager/Supervisor's Signature:... Date:... Document
More informationClinical Engineering Technologist (Designated Position: Biomedical Technologist)
POSITION DESCRIPTION Clinical Engineering Technologist (Designated Position: Biomedical Technologist) Date Produced/Reviewed : Position Holder's Name: Position Holder's Signature:... Manager s Name: Manager
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION MENTAL HEALTH & ADDICTIONS Mental Health First Aid: Program Coordinator This position is not considered a children s worker under the Vulnerable Children Act 2014 Position Holder's
More informationPOSITION DESCRIPTION. Service Delivery Manager Regional Work Programme Primary Care - Clinical Pathways
POSITION DESCRIPTION Service Delivery Manager Regional Work Programme Primary Care - Clinical Pathways This position is not considered a children s worker under the Vulnerable Children Act 2014 Position
More informationPublic Health Nurse. Position Holder's Signature :... Manager / Supervisor's Name : Manager / Supervisor's Signature :...
POSITION DESCRIPTION Public Health Nurse Date Produced/Reviewed: Position Holder's Name : Position Holder's Signature :... Manager / Supervisor's Name : Manager / Supervisor's Signature :... Date :...
More informationWard Clerk/Casual Ward Clerk
POSITION DESCRIPTION Ward Clerk/Casual Ward Clerk Position Holder's Name: Position Holder's Signature:... Manager / Supervisor's Name: Manager / Supervisor's Signature:... Date:... Approval Date: 23/07/2007
More informationClinical Cancer Pathway Tracker
POSITION DESCRIPTION Clinical Cancer Pathway Tracker Date Produced/Reviewed: September 2012 Position Holder's Name: Position Holder's Signature:... Manager / Supervisor's Name: Manager / Supervisor's Signature:...
More informationPOSITION DESCRIPTION MENTAL HEALTH & ADDICTIONS CLINICAL NURSE SPECIALIST - PRIMARY CARE INTEGRATED PATHWAY
POSITION DESCRIPTION MENTAL HEALTH & ADDICTIONS CLINICAL NURSE SPECIALIST - PRIMARY CARE INTEGRATED PATHWAY This role is considered a non-core children s worker and will be subject to safety checking as
More informationPOSITION DESCRIPTION. Radiology Clerk. Position Holder's Signature:... Manager / Supervisor's Name: Manager / Supervisor's Signature:...
POSITION DESCRIPTION Radiology Clerk Date Produced/Reviewed: 24 February 2011 Position Holder's Name: Position Holder's Signature:... Manager / Supervisor's Name: Manager / Supervisor's Signature:... Date:...
More informationGeneric Registered Nurse
POSITION DESCRIPTION Generic Registered Nurse Date Produced/Reviewed: July 2007 Position Holder's Name : Position Holder's Signature :... Manager / Supervisor's Name : Manager / Supervisor's Signature
More informationPOSITION DESCRIPTION. Clinical Team Coordinator. Adult Community Services Mental Health
POSITION DESCRIPTION Clinical 0.5 Coordination 0.5 Clinical Adult Community Services Mental Health Date Reviewed: June 2012 Note - as this is a newly created role, the Job Description will be reviewed
More informationSMO - Histopathology
POSITION DESCRIPTION SMO - Histopathology Please delete whichever statement is untrue This position is not considered a children s worker under the Vulnerable Children Act 2014 Date Produced/Reviewed:
More informationPOSITION DESCRIPTION. Advance Care Planning Facilitator. Counties Manukau District Health Board
POSITION DESCRIPTION Advance Care Planning Facilitator Counties Manukau District Health Board Date Produced: September 2011 Reviewed: June 2014 Position Holder's Name:. Position Holder's Signature:...
More informationPosition title: Nurse Coordinator Nurse Entry to Practice (NETP) & Graduate Programme (Mental Health)
POSITION DESCRIPTION Position title: Nurse Coordinator Nurse Entry to Practice (NETP) & Graduate Programme (Mental Health) Date Produced/Reviewed: November 2012 Position Holder's Name: Position Holder's
More informationOrderly. Position Description. External
Date: June 2013 Job Title : Orderly Department : Clinical Support Location : Waitemata DHB Reporting To : Team Leader, Clinical Support Coordinator Direct Reports : NIL Functional Relationships with :
More informationDesignated Position: Clinical Nurse Specialist. Positon Title: Clinical Nurse Specialist Head & Neck
Designated Position: Clinical Nurse Specialist Positon Title: Clinical Nurse Specialist Head & Neck This position is not considered a children s worker under the Vulnerable Children Act 2014 Position Holder's
More informationAnaesthetic Technician
POSITION DESCRIPTION Date Produced/Reviewed: February 2014 Position Holder's Name: Position Holder's Signature:... Line Manager s Name: Line Manager s Signature:... Date:... Page 1 of 1 PURPOSE OF THE
More informationDementia Clinical Nurse Specialist CMDHB Dementia Care Service
POSITION DESCRIPTION Dementia Clinical Nurse Specialist CMDHB Dementia Care Service Date Produced October 2012 Reviewed: Position Holder's Name : Position Holder's Signature :... Manager / Supervisor's
More informationPOSITION DESCRIPTION. Clinical Audit Facilitator Mental Health Services
POSITION DESCRIPTION Clinical Audit Facilitator Mental Health Services Date Produced/Reviewed: September 2014 Position Holder's Name... Position Holder's Signature... Manager / Supervisor's Name... Manager
More informationPOSITION DESCRIPTION
POSITION DETAILS: POSITION DESCRIPTION TITLE: Patient Administration Co-ordinator REPORTS TO: Administration Supervisor, Oral Health LOCATION: Greenlane / Middlemore AUTHORISED BY: DATE: JANUARY 2018 PRIMARY
More informationClinic Administrator
Date: September 2010 Job Title : Clinic Administrator Pain Management Department : Anaesthetic Department Reporting To : Operations Manager, Theatres, Anaesthesia and SSU. Direct Reports : Nil Functional
More informationSocial Worker, Specialty Medicine and Health of Older People, Acute and Emergency Medicine, and Surgical and Ambulatory Service - Renal
Date: February 2018 Job Title : Social Worker, Allied Health, North and West Department : Medicine, and Surgical and Ambulatory Service Location : North Shore and Waitakere Reporting To : 1. Allied Health
More informationClerical Administrator- Gastroenterology
Date: August 2016 Job Title : Clerical Administrator Department : Gastroenterology Unit Location : Waitemata District Health Board (WDHB); Primarily based at North Shore Hospital (NSH). Flexibility to
More informationNurse Case Manager (Regional Pacific) Pacific Health Development
POSITION DESCRIPTION Nurse Case Manager (Regional Pacific) Pacific Health Development Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's Name:... Manager/Supervisor's Signature:...
More informationSpeciality Nurse - Fracture Liaison Service
Date: December 2016 Job Title : Speciality Nurse - Fracture Liaison Nurse Department : Medicine & Health of Older People Location : Waitemata DHB Reporting To : Operations Manager, Medical subspecialties
More informationRegistered Nurse ACC Clinical Case Management
Date: 14/08/2017 Job Title : Registered Nurse ACC Clinical Case Department : ACC Unit, Hospital Services Location : North Shore Hospital Reporting To : Manager ACC and Eligibility for performance within
More informationDistrict Nurse POSITION DESCRIPTION. Date Produced October 2002 Date Reviewed February Position Holder's Name : Position Holder's Signature :...
POSITION DESCRIPTION District Nurse Date Produced October 2002 Date Reviewed February 2014 Position Holder's Name : Position Holder's Signature :... Manager Name : Manager Signature :... PURPOSE OF THE
More informationClinical Nurse Specialist / Nurse Practitioner Intern Women s Health
Date: December 2017 Job Title : Clinical Nurse Specialist / Nurse Practitioner The CNS / NP Intern for Women s Health works in a collaborative environment, to facilitate the development of advanced nursing
More informationPerioperative Nurse Coordinator Lead [Surgical]
Date : July 2017 Job Title : Perioperative Nurse Coordinator Lead Note: Lead role is equivalent to Associate Clinical Charge Nurse Level [SN 4] Department : Surgical and Ambulatory Services Otorhinolaryngology
More informationENABLER JOB DESCRIPTION. Hours: please see Appendix 1 & 2. Dependant on competency level and shift disturbance allowance- see appendix for details
ENABLER JOB DESCRIPTION Post: Enabler Hours: please see Appendix 1 & 2 Salary: Line Manager: Dependant on competency level and shift disturbance allowance- see appendix for details Team Leader Main purpose
More informationQuality and Patient Safety Team Leader
Date : February 2018 Job Title : Quality and Patient Safety Team leader Department : Quality and Risk Location : All Waitemata DHB Sites Reporting To : Quality and Risk Manager Direct Reports : Quality
More informationCompassion, Hospitality, Respect, Innovation, Stewardship, Teamwork. Date: February 2015
POSITION DESCRIPTION Core Mercy Values: Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork Position title: Employee name: Entity/Group: Business Unit/Department: WA Aged Care Mercy Place
More informationClinical Nurse Specialist - Research General Surgery
Date : May 2018 Clinical Nurse Specialist - Research Job Title : Clinical Nurse Specialist Research Department : Department of, Surgical & Ambulatory Service Location : North Shore Hospital Reporting To
More informationClinical Nurse Director
Date: March 2018 Job Title : Clinical Nurse Director Department : Acute and Emergency Medicine Division and Specialty Medicine & Health of Older People Division Location : North Shore Hospital, Waitakere
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION POSITION DETAILS: TITLE: SENIOR RADIATION THERAPIST PROFESSION: RADIATION THERAPY REPORTS TO - OPERATIONALLY: Clinical Team Leaders Treatment/Pre-Treatment PROFESSIONALLY: Professional
More informationClerical Emergency Department, Waitakere Hospital
Date: Job Title : Clerk Department : Emergency Department Location : Waitakere Hospital Reporting To : Charge Nurse Manager WTH ED for operational and professional conduct. Clerical Team Leader WTH ED
More informationMaternity Clerk - Community
Date: December 2017 Job Title : Maternity Clerk-Community / Receptionist Department : Maternity Services Location : Waitakere Maternity Unit Reporting To : Manager Maternity Community Direct Reports :
More informationWhanganui Accident and Medical Clinic Practice Manager
SCHEDULE 1 SCHEDULE 2 POSITION TITLE: RESPONSIBLE TO: www.nzma.org.nz/membership/primary-health-care-meca POSITION DESCRIPTION Casual Receptionist Whanganui Accident and Medical Clinic Practice Manager
More informationAssociate Clinical Charge Nurse ICU/HDU
Date : May 2015 Job Title : Associate Clinical charge Nurse Department : Intensive Care / High Dependency Unit : Location : North Shore and Waitakere Hospital Reporting To : Unit Nurse Manager Direct Reports
More informationHEALTH PROMOTING SCHOOLS ADVISOR/FACILITATOR
Date: JULY 2017 Job Title : HEALTH PROMOTING SCHOOLS Department : CHILD AND FAMILY SERVICE Location : WAITEMATA DHB sites as required Reporting To : Child and Family Team Leader. Ministry of Health HPS
More informationJOB DESCRIPTION. Progressive: A learning organization, encouraging innovation and continuous improvement.
JOB DESCRIPTION Job Title: Medicines Management Support Assistant Pay Band: Band 3 Hours of Work: Responsible to: Accountable to: Base Point: Contract Type 37.5 hours per week Prescription Order Line Manager
More informationRegistered Nurse Peritoneal Dialysis
Registered Nurse Peritoneal Dialysis Date: August 2016 Job Title : Registered Nurse Department : Peritoneal Dialysis, Renal Service Location : North Shore Hospital Reports to : 1. Team Leader- Home Therapies
More informationThe postholder works as part of the Pathway Administration team under the supervision of the Service Manager, and is responsible for:-
Title: Pathway Co-ordinator Directorate: G Services Board/corporate function: Surgery and Cancer Band: 4 Responsible to: Service Manager Accountable to: Service Manager Hours: 37.5!"#$%&'%"()$ The postholder
More informationClinical Nurse Specialist Breast Cancer & Breast Reconstruction
Date : January 2018 Position Title : Clinical Nurse Specialist - Department : Surgical Services. Location : Waitemata District Health Board Reporting To : Head of Division Nursing Surgical and Ambulatory
More informationOperations Manager, Asian Health Services
Date: February 2016 (Review Feb 2017) Job Title : Operations Manager, Asian Health Department : Hospital Location : Waitemata District Health Board Sites including North Shore and Waitakere Hospitals Reporting
More informationClinical Nurse Specialist Outpatient Intravenous Antibiotic Administration [OPIVA] Position Description
Date: February 2017 Job Title : Intravenous Antibiotic Nurse Specialist Department : Orthopaedics Location : North Shore Hospital Reporting To (Line) : Head of Division or Operations Manager for the achievement
More informationClinical Team Support Adult Mental Health Services
Date: October 2013 Job Title : Clinical Team Support Department : Rodney Community Team Location : WDHB Sites Reporting To : Team Manager Direct Reports : Nil Functional Relationships with : Internal All
More informationComplaints and Adverse Events Manager Position Description
Date : May 2016 Job Title : Complaints and Department : Corporate Quality Location : All Waitemata DHB sites (main office at NSH site) Reporting To : Quality and Risk Manager Direct Reports : Nil Functional
More informationAdministration Clerk
Date: 15 th November 2016 Job Title : Administration Clerk Department : Emergency Department and Assessment & Diagnostic Unit Location : WDH NORTH SHORE HOSPITAL Reporting To : Administration Manager ED
More informationClinical Team Support Adult Mental Health Services
Date: October 2015 Job Title : Clinical Team Support Department : - North Location : Takapuna Reporting To : Team Manager Direct Reports : Nil Functional Relationships with : Internal All District Mental
More informationJOB DESCRIPTION. To support and give advice to frontline operational crews in their decision making.
JOB DESCRIPTION Job Title: Reporting To: Department(s)/Location: Job Reference number: ACC Clinical Advisor Clinical Support & Quality Manager Ambulance Control Centre MLPR407 1. JOB PURPOSE To act as
More informationJOB DESCRIPTION FOR BROADMEAD MEDICAL CENTRE
JOB DESCRIPTION FOR BROADMEAD MEDICAL CENTRE JOB TITLE: RESPONSIBLE TO: LOCATION: Autonomous Practitioner Lead Nurse for Walk-in-Centre Broadmead Medical Centre (BMC) Job Context BrisDoc currently operates
More informationClinical Nurse Specialist - Quality & Research Dept of Anaesthesiology
Date: June 2017 Job Title : Clinical Nurse Specialist - Quality & Research Clinical Nurse Specialist, Dept of Anaesthesiology & Perioperative Medicine Department : Department of Anaesthesia & Perioperative
More informationClinical Pharmacist Renal
POSITION DESCRIPTION Date : January 2011 Job Title : Clinical Pharmacist Department : Pharmacy Service Location : North Shore or Waitakere Hospitals Reporting To : Clinical Pharmacist Coordinator Direct
More informationRegistered Nurse Children s Community Nurse (HC4KS) Position Description
Date: July 2016 Job Title : Community Children s Nurse Department : Child Women and Family Reporting to : Operations Manager for operational support to meet performance management objectives and provision
More informationCompassion, Hospitality, Respect, Innovation, Stewardship, Teamwork. Date: February 2015
POSITION DESCRIPTION Core Mercy Values Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork Position title: Employee name: Entity/Group: Business Unit/Department: WA Aged Care Mercy Place
More informationHealth Care Assistant (HCA) Dermatology
JOB DESCRIPTION Job Title: Job Location: Responsible to: Hours of work: Salary: Health Care Assistant (HCA) Dermatology As per contract Service Manager (Operations) As agreed As per contract PURPOSE OF
More informationCardiology Procedures Administration Clerk
Date: September 2014 Job Title : Cardiology Procedures Department : Cardiology Location : North Shore Hospital (NSH) Reporting To : Senior, Cardiology Procedures Direct Reports : Not Applicable Functional
More informationSenior Outpatient Physiotherapist
Date: 2017 Job Title : Senior Outpatient Physiotherapist Department : Allied Health Specialty Medicine and Health of Older People Service Location : Waitemata District Health Board Reporting To : Allied
More informationRegistered Nurse (Mental Health) Position Description
Registered Nurse (Mental Health) Position Description TITLE LOCATION AWARD/SALARY APPOINTMENT SERVICE AREA REPORTS TO SUPERVISION Registered Nurse (Mental Health) Various Positions - North West Tasmania
More informationHawke s Bay District Health Board Position Profile / Terms & Conditions
Hawke s Bay District Health Board Position Profile / Terms & Conditions Position holder (title) Reports to (title) Department / Service Purpose of the position Clinical Psychologist, Child, Adolescent
More informationJOB DESCRIPTION. The Post Holder may be required to work additional hours to cover holidays and sickness, at the request of your line manager.
JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Clerical Officer (Outpatients) Responsible to : Health Records Manager Department(s) : Medical Records Directorate: Clinical Services Job Reference: Last
More informationSafety in Practice Primary Care (Pharmacist) Fellow
Date: September 2017 Job Title : Safety in Practice Primary Care Department : The Institute for Innovation and Improvement (i3) Location : Waitemata District Health Board (all sites) Reporting To : Clinical
More informationCompassion, Hospitality, Respect, Innovation, Stewardship, Teamwork. Date: February Positions reporting to this one:
POSITION DESCRIPTION Core Mercy Values: Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork Position title: Clinical Nurse Manager Employee name: Entity/Group: Business Unit/Department:
More informationWard Clerk. Position Description. Location : North Shore Hospital and Waitakere Hospital
Date: 2017 Job Title : Ward Clerk Department : Medical and Surgical Location : North Shore Hospital and Waitakere Hospital Reporting To : Charge Nurse Manager Direct Reports : None Functional Relationships
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION POSITION: Specialist Orthopaedic Surgeon RESPONSIBLE TO: Service Manager, Surgical Services Our Vision: Nelson Marlborough Health s (NMH s) vision is to work with the people of our
More informationClinical Support Coordinator Clinical Support Services Position Description
Date: March 2014 (Review March 2015) Job Title : Clinical Support Coordinator Waitakere Hospital Department : Hospital Operations Location : WDHB, North Shore and Waitakere Hospitals Reporting To Operations
More informationRegistered Nurse. Position Description. Location : Puriri Centre, Regional Forensic Psychiatry Services
Date: January 2016 Job Title : Registered Nurse Department : Forensic Prison Team, Auckland Regional Forensic Psychiatry Services. Location : Puriri Centre, Regional Forensic Psychiatry Services Reporting
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION POSITION DETAILS: TITLE: SPECIALIST RADIATION THERAPIST PROFESSION: RADIATION THERAPY REPORTS TO: Clinical Team Leaders Treatment/Pre Treatment/Educator LOCATION: Auckland District
More informationJOB DESCRIPTION. 1. Post Title SENIOR CARE TEAM LEADER: FAMILY SUPPORT. 2. Grade CHSW Salary Scale Points 32 to 36 inclusive
JOB DESCRIPTION 1. Post Title SENIOR CARE TEAM LEADER: FAMILY SUPPORT 2. Grade CHSW Salary Scale Points 32 to 36 inclusive 3. Location As detailed in Contract of Employment 4. Brief overall description
More informationJOB DESCRIPTION. Pre-Assessment Senior Nurse. Band: Band 6. Pre-Assessment Team Leader. 1 Job Summary
JOB DESCRIPTION Job Title: Pre-Assessment Senior Nurse Band: Band 6 Division / Department: Hours: Reports to: Accountable to: Perioperative Services 37.5 Hrs per week Pre-Assessment Team Leader Theatre
More informationROLE DESCRIPTION. Physiotherapy Musculoskeletal Practitioner Telephone Triage Physiotherapist
ROLE DESCRIPTION Job Title: Location: Hours of Work: Responsible To: Responsible For: Physiotherapy Musculoskeletal Practitioner Telephone Triage Physiotherapist Longbow Close, Shrewsbury and a GP Practice
More informationJOB DESCRIPTION. To undertake clinical procedures on neonates, children and adults.
JOB DESCRIPTION JOB TITLE: DIRECTORATE: DEPARTMENT: Cardiac Physiologist Adult Care Pathways Cardiology BAND: Band 5 RESPONSIBLE TO: ACCOUNTABLE TO: Principal Cardiac Physiologist Business Manager for
More informationPOSITION DESCRIPTION. Community Care Support Officer
POSITION DESCRIPTION Community Care Support Officer This position description describes the scope and skills required of the Community Care Support Officer at Link Health and Community (Link HC). The position
More informationOperations Manager Waitemata Central Position Description
Date: January 2018 Job Title : Operations Manager (NSH or WTH based) Department : Location : Waitemata District Health Board all sites Reporting To : Director Hospital Services Direct Reports Duty Nurse
More informationAssociate Clinical Charge Nurse (Flow Coordinator) Position Description
Date: May 2014 Job Title : Associate Clinical Charge Nurse (Flow Department : MHOPS Location : Emergency Department / ADU Reporting To : Charge Nurse Manager ED Direct Reports : No direct reports Functional
More informationJOB DESCRIPTION Patient Safety, Quality and Clinical Governance Manager
JOB DESCRIPTION Patient Safety, Quality and Clinical Governance Manager Job Title: Patient Safety, Quality and Clinical Governance Manager Reports to: Associate Director of Quality and Clinical Governance
More informationRegistered Nurse - Haemodialysis
Date: November 2014 Job Title : Registered Nurse Haemodialysis Department : Renal Location : North Shore Hospital Reporting To : 1. Charge Nurse Manager Haemodialysis (line manager) and Clinical Leader
More informationAlcohol and Drug Clinician Dual Diagnosis Position Description
Date: August 2017 Job Title : Alcohol and Drug Clinician Department : Service Location : 50 Carrington Road, Point Chevalier Reporting To : Manager, Service through Clinical Team Leader, Team (delegated)
More informationRegistered Nurse Community Mental Health
Date: Feb 2015 Job Title : Registered Nurse Department : Adult Mental Health Services Location : Waimarino, 33 Paramount Dr, Henderson Reports to : Team Manager Direct Reports : None Functional Relationships
More informationFloor Co-ordinator PACU
Date: June 2013 Job Title : Floor Coordinator PACU Department : Surgical Unit Location : North Shore Hospital Reporting To : Charge Nurse Manager PACU Direct Reports : Registered Nurses Enrolled Nurses
More information