University of Iowa Hospitals and Clinics Patient and Visitor Parking Instructions for UI Health Care Staff

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1 University of Iowa Hospitals and Clinics Patient and Visitor Parking Instructions for UI Health Care Staff UIHC offers a variety of parking options for our patients and their visitors as detailed in the attached Q&A. Options include reduced fee parking passes, no charge parking in the Hawkeye Commuter Lot with valid placard and paid discounted parking passes for 3 or 7 day consecutive stays. UI Health Care staff members are responsible for printing Reduced Fee Parking Passes for patients and their visitors per their approved clinic or unit procedure. In ambulatory clinics, this will occur at the front desk either at check in or at check out, depending on the appropriate workflow for the clinic. On the inpatient unit, the pass may be printed at the unit clerk station upon patient discharge or visitor departure. Staff members understand that Reduced Fee Parking Passes must only be printed for the following situations: All inpatients and outpatients, as well as their accompanying visitors UI Faculty and Staff with medical appointments or an inpatient stay Reduced Fee Parking DOES NOT apply to the following: Persons who are not patients on the given day Persons who are not visitors of patients on the given day Persons conducting non medical business at UI Hospitals and Clinics Valet parking ($15 per day) The reduced fee parking pass replaces the former parking sticker program. As this document is contained within Epic, documentation of the usage of reduced fee parking passes is automated within the system. Each print records the staff member s name and ID and work department, time and date printed and the patient name associated with the parking pass. On a monthly basis, clinic or unit leadership will be expected to review the parking pass audit report which reflects all printing activity to validate proper protocols have been followed For family members of patients that pass away at UIHC, we provide complimentary parking using the Parking Pass for Grieving Friends and Family located in the Service Recovery Tool Kit. This pass will trigger the Parking Office to charge the UIHC directly for the accumulated parking fees for the family member(s). If the patient utilized the UIHC Valet Service, this pass will also notify Valet Services that the charge is waived. Procedures to document the usage and audit follow the existing Service Recovery Tool Kit protocols. Staff members also understand that printing Reduced Fee Parking Passes or issuing passes for Grieving Friends and Family for purposes other than patients and patient visitors may result in disciplinary action. An ongoing auditing process is in place to monitor appropriate usage and levels of activity. Patients and visitors choosing to park at the Hawkeye Commuter Lot can obtain a pass from: UI Parking and Transportation: West Campus Transportation Center (connected to Ramp 3) o Monday through Friday, 7:30am 5:30pm Main Information Desk (Elevator E, Level 1) o Monday through Friday, 6:00am 8:00pm o Weekends and holidays, 7:00am 6:00pm Please see below for specific instructions on printing Inpatients and Outpatients, as well as Questions and Answers (Q&A). These documents can also be found on The Point:

2 Below is the FY16 Parking Rate information for UIHC Parking Ramps: Time Patient Standard Graduated Rate* Rate Rate FY 2017 FY 2017 FY minutes Free Free Free 31 minutes-1 hour Up to 2 hours Up to 3 hours Up to 4 hours Up to 5 hours Up to 6 hours Up to 7 hours Up to 8 hours Up to 9 hours Up to 10 hours Up to 11 hours Up to 12 hours Up to 13 hours Up to 14 hours Up to 15 hours Up to 16 hours Up to 17 hours Over 17 to 24 hours *Max Daily Rate with UIHC Validation $10.00 Graduated Rate is charged to patrons who enter between 5am 9am, Monday Friday. UIHC Patients and Visitors: Patients and their visitors should obtain a Reduced Fee Parking Pass before leaving the Hospital. When exiting the parking ramp, present the pass and the parking entry ticket, to the parking cashier. This will limit hourly charges to the standard rate and cap the daily maximum at $10. Employee Parking: University of Iowa employees are prohibited from using this facility between the hours of 8:30am and 4:30pm, Monday through Friday. In addition to the citation, any hourly charges will apply. For employees who are patients or patient visitors there is a patient/visitor waiver process for the citation. Multi Day Patient and Visitor Passes: Patients and visitors making extended visits may purchase 3 day and 7 day ramp passes for use in Hospital Ramps 1, 3 and 4. The 3 day pass provides three (3) consecutive days of reduced rate parking at $27 per pass. The 7 day pass provides seven (7) consecutive days of reduced rate parking at $58 per pass. Passes may be purchased at the Guest Services office in UIHC or at the Parking and Transportation offices in the West Campus Transportation Center. Lost Ticket Charge: The charge for a lost ticket is $ The charge for a lost ticket with Patient Validation is $10.00.

3 1. What are the parking rates? Reduced-Fee Parking Pass Q&A for UI Health Care Faculty and Staff Effective July 3, 2017, the following parking rates are in effect: First 30 minutes FREE (increased from first 15 minutes free) Next 31 minutes - 60 cents; each hour after that is $1.20 Maximum daily parking ramp fee - $10 (reduced from $20) for patients and their visitors with Reduced-Rate Parking Pass FREE PARKING at the Hawkeye Commuter Lot for patients and their visitors with a permit from the UI Parking and Transportation Office Three-consecutive-day and seven consecutive day discounted parking passes are available. 2. Who qualifies for the Reduced-Fee Parking Pass? All inpatients and outpatients and their accompanying visitors and family UI Faculty and Staff with medical appointments or an inpatient stay 3. Who does not qualify for the Reduced-Fee Parking Pass? People who are not patients on the given day People who are not visitors of a hospital patient on the given day People conducting non-medical business at UI Hospitals and Clinics (e.g. vendors) 4. Where is the Reduced-Fee Parking Pass accepted? Hospital Ramps 1, 2, 3 and 4 Dental Surface Lot 5. Is the Reduced-Fee Parking Pass valid for Valet Parking? No Valet Parking is $15 per day 6. Do staff need to display the pass on their car s dashboard to avoid an Employee Prohibited in Patient Parking ticket? To avoid getting a parking ticket, UI staff can either: Print out their Reduced-Fee Parking Pass in advance through their MyChart account and put it on their dashboard, or Receive the pass from the clinic or nursing unit and give it to the parking cashier as they leave and pay UI staff bringing a child under 12 for a hospital appointment or visit can print the pass from the child s MyChart account if they are authorized to do so UI staff bringing a child for a hospital appointment or visit will need to have the child print the pass from his or her MyChart account UI staff bringing an adult for a hospital appointment or visit can print the pass from that patient s MyChart account if they are authorized to do so Don t have a MyChart account? Sign up by clicking on MyChart from uihealthcare.org 7. When should a staff member print the pass for patients and their visitors? The pass can be printed at either check-in or check-out Please verify with your supervisor

4 8. Does the graduated parking rate still apply? Yes, the graduated rate still applies for vehicles entering ramps between 5 am and 9 am. Patients, families and visitors should obtain the Reduced-Fee Parking Pass to ensure they are charged the reduced rate 9. Is the maximum daily parking ramp fee of $10 per 24 hr period or per calendar day? With the Reduced-Rate Parking Pass, the $10 maximum daily fee is for 24 hours Without this pass, the maximum daily fee remains $ If a patient is here multiple days without exiting the ramp, do they need multiple daily parking passes when they leave the ramp? No. One Reduced-Rate Parking Pass will work for the entire stay However, each time a patient leaves the ramp, they will need a new parking pass 11. How do I print a Reduced-Fee Parking Pass? Print out the instructions located here on The Point for both inpatients and outpatients If you have a question, please check with your supervisor 12. How does a patient or visitor obtain a Hawkeye Commuter Parking Pass for free off-site parking? Patients, their families, and visitors can get a permit to park for free at the Hawkeye Commuter Lot. The lot is about two miles from the hospital. A free UI Hawkeye Hospital Cambus makes regular trips from the West Campus Transportation Center (connected to Ramp 3) to the Hawkeye Commuter Lot Permits must be obtained before parking in the lot Patients, their families, and visitors will be given detailed information regarding bus schedule, location, and how to get to the lot after hours when they pick up their permit. Hawk Lot permits can be purchased at o UI Parking and Transportation Office in the West Campus Transportation Center (connected to Ramp 3) Monday through Friday 7:30 a.m. to 5:30 p.m. o Main Information Desk (Elevator E, Level 1) Monday through Friday 6 a.m. to 8 p.m. or weekends and University holidays 7 a.m. to 6 p.m. For more information, call or call UI Hospitals and Clinics Concierge Services at between 8 a.m. and 5 p.m., Monday through Friday. 13. How does a patient/visitor obtain a Three- or Seven-Day Discounted Ramp Pass? Passes can be used in Parking Ramps 1, 2, 3 and 4, and the Dental Visitors Lot and may be purchased at the following locations: UI Parking And Transportation Office (connected to Ramp 3) Monday through Friday 7:30 a.m. to 5:30 p.m. Main Information Desk (Elevator E, Level 1) Monday through Friday 6 a.m. to 8 p.m. or 7 a.m. to 6 p.m. weekends and University holidays. Pomerantz Family Pavilion Information Desk (Elevator L, Level 1) Monday through Friday 8 a.m. to 5 p.m. Three-consecutive-day pass: $27 Seven-consecutive day pass: $58 Cash, check, MasterCard or Visa accepted

5 14. What is the best option for the patient a discounted parking ramp pass or the maximum daily rate? The answer depends on the duration of the stay. See the following examples. Example 1: A patient enters hospital Ramp 1 at 7 p.m. Saturday and is leaving the following Monday at 6 p.m. Would the best option for the patient be to purchase a three-day pass for $27.00 or paying the maximum daily fee with a validated pass? Paying the maximum daily fee with a Reduced-Fee Parking Pass will be the least costly option for the patient at $20 because the maximum daily charge with the pass is $10 per 24-hour period compared to a three-consecutive-day parking pass for $27. Example 2: If a patient is going to be at the hospital for one week (7 consecutive days), what is the best parking option for them? A Seven-Consecutive-Day parking pass at $58.00 would be the lowest cost, compared to $70.00 (7 days at $10/day) for the maximum rate. 15. NOTE: We provide complimentary parking for grieving friends and family members of patient who pass away in our institution. In this situation, the hard copy Parking Pass for Grieving Friends and Families is available in the Service Recovery Toolkit. The procedure for issuing these passes follows the standard Service Recovery Toolkit process. This pass waives either the family member s ramp parking fee or their Valet fee, whichever was utilized. 16. Who can I contact with questions regarding the program? UI Parking And Transportation Office ( ) UI Health Care Concierge Services ( ) between 8 a.m. and 5 p.m., Monday through Friday.