Report improving quality in general practice engagement. April 2017
|
|
- Douglas Merritt
- 6 years ago
- Views:
Transcription
1 Report improving quality in general practice engagement April 2017
2 Improving quality in general practice NHS Southwark Clinical Commissioning Group held a workshop for local people on the evening of 4 April 2017 to discuss general practice and improving quality. The workshop was attended by approximately 40 local people, plus seven CCG members of staff, two GP clinical leads, the CCG lay member for patient and public engagement, one GP federation member of staff and one assistant practice manager. A clear text typist also attended. 36 people filled in equal opportunities forms: Ethnicity: 74% identified as White British 15% identified as Black British 6% identified as Black African 3% identified as Black Caribbean 3% identified as Chinese Gender 67% identified as female 33% identified as male Sexual orientation 6% identified as gay Religion 64% identified as Christian 3% identified as Muslim 6% identified as other including humanist Age 15% were aged % were aged % were aged % were aged % were aged Disability / long term condition (LTC) 23% identified as deaf / hard of hearing 23% identified as mental ill health 40% identified as having a long term illness 23% identified as having a physical disability 7% identified as having another disability
3 Purpose Caroline Gilmartin, Director of Integrated Commissioning, introduced the event and explained the purpose of the meeting: to discuss the current pressure general practice is facing and how local GP practices are changing to address these pressures to discuss the CCG s plans and role in improving general practice now that the CCG has fully delegated commissioning from 1 April 2017 She explained that this is one of a series of engagement events on general practice with others having taken place in February 2016 and October 2016.
4 Southwark s population Dr Emily Gibbs, clinical lead for primary care, outlined some key points about Southwark s population: 319,270 registered patients High ethnic diversity. Over 300 languages spoken High population turnover and densely populated Southwark population turnover rate is 8th highest among London boroughs Young population, median age in Southwark is 32.7 years Resident population expected to increase by 12% over 10 years* Almost 40% of Southwark residents live in areas considered most deprived nationally Continued improvements in overall health, but health inequalities still remain Despite an overall increase in life expectancy a significant deprivation and gender gap remains
5 General practice in Southwark Emily continued to highlight some key points about general practice in Southwark and the pressures it is under. 41 GP practice contracts over 42 sites 3 sites with multiple practices: Borough Medical Centre Lister Primary Care Centre, Peckham St Giles Surgery, Camberwell The average Southwark practice size is 8,000 registered patients, the smallest is 2,300 In Southwark there is 1 GP per 1000 registered patients Practices are changing to meet pressures: Groups of GP practices have formed 2 GP federations to provide services together like the Extended Primary care Service (8-8, 7 days/week: North Southwark Quay Health Solutions (QHS) - 21 member practices South Southwark Improving Health Limited (IHL) - 20 member practices Pressures include: Workload Recruitment and retention of staff Premises and systems e.g. IT CQC inspections Impact of pressures on quality that patients have highlighted include: Access to appointments Length and type of appointments Sustainability Variation in range and quality of services offered Practices are merging so they can offer better use of shared resources to deliver services e.g. Nexus, in the north has 7 branch sites and has 58,000 registered patients and is the largest local practice.
6 FOREST HILL ST JAMES DR RS FALMOUTH DMC QUEENS ROAD SIR JOHN KIRK OLD KENT PENROSE THE THREE MANOR PLACE DR KK MISRA'S STERNHALL MELBOURNE ALBION STREET THE VILLA THE GARDENS THE LORDSHIP SURREY DR R KADHIM'S DR AT ST GILES Quality and patient experience / satisfaction Dr Noel Baxter, clinical lead for quality, outlined some key points about quality and patient experience: Most people in Southwark report a good experience of their GP surgery (national GP survey), however: in Southwark the % of patients reporting very good or fairly good experience has declined in recent years There is variation in experience across practices, with patient experience falling below the CCG and national average for a number of Southwark practices There is significant variation across practices when comparing National Quality and Outcomes Framework (QoF) data There has been an improvement in quality as a result of the CCG commissioning services on a population basis through GP federations (Population Health Management Contract) Patients who attend the Extended Primary Care Service (8am-8pm, 7 day per week) consistently report high levels of patient experience; however, general awareness of the service and how to access it could be improved QoF 2015/16 Achievement Score (max. 559)
7 Where we want to be Noel went on to explain where we want general practice to be in Southwark and that we are already working on this. General practice services that deliver high quality, equitable and sustainable health and care services for all A varied general practice workforce able to respond to patient needs Joint working across practices to improve quality and access for patients Joint working with other partners like social care, community health services, hospital services and the voluntary and community sector as members of the north and south local care networks to better joined up care for local people General practice contracts that allow practices to focus more time and resources on delivering fewer but more important priorities which enable local people to experience less variation and higher quality care, such as: Improved access Improved prevention Improved care coordination Consistent system and processes across practices that free uptime and resources in practices to devote to improving care for patients
8 Questions and answers How many GPs are there in total in Southwark? There are approximately 340 GPs working in Southwark and this includes locums and part time GPs The majority of CCG funding is spent on hospital services, but now that we are responsible with NHS England for GP services we have more local control over how the money for GPs services is spent to meet local need. Is the CCG happy with the level of funding? How does the Extended Primary Care Service (EPCS) work? How many people fill in satisfaction surveys? EPCS: you contact your GP practice in the normal way and, after being telephone triaged, you will be offered an appointment at one of the EPCS sites if you need to see a GP and your practice has no appointments left. Mental health is very important and needs to be seen on the same level as physical health. This could be a focus on another event. People have long waits for hospital appointments and so continue to see their GP. Looking at physical health and mental health together is very important and GPs need to know eligibility criteria for social care services People should normally have their treatment finished within 18 weeks of being referred. There are more pressure in south Southwark to achieve this. For July 2016 national GP survey 15,305 questionnaires were sent out and 4,336 were returned, which is a response rate of 28%.
9 What the CCG is doing to improve quality and experience Caroline Gilmartin spoke about what else the CCG is doing to improve quality. From 1 April 2017 the CCG took on a greater role in managing and planning GP services. This is called delegated commissioning and includes: Local contract & budget management Design of local incentive schemes that focus on local equality issues Design of enhanced services Approval of practice changes e.g. mergers Benefits include: Greater control over local decisions informed by local people and local clinicians Helps join up services across hospital, community, GP and other services such as pharmacy to benefit local people Ensures the budget for GP services in Southwark stays in Southwark Improving resilience and sustainability through supporting: Quality improvement programmes Royal College of GPs support for practices in special measures Practice mergers GP federations supporting practices to deliver services Improving GP estates and premises: Dulwich health centre New developments at Elephant & Castle, Old Kent Road and Canada Water Each practice will have an agreed access model based on their practice population Review GP contracts to support: improved access Improved patient experience Keeping people well Better continuity of care for patients that need more support CCG will look at: Friends & Family Test results Childhood immunisations and flu vaccinations rates Health checks for at risk groups Management and care coordination people with long term conditions & frail older people
10 Questions and answers How does the proposed Dulwich health centre relate to being a new model of care? Where can we get more information on public health information and rates of disease like cancer in Southwark? The Dulwich health centre will be a building that enables services to work together and having a GP practice there is central to this so that the needs of the population are more effectively met, but not as a formal new model of care with an alliance contract. The NHS is confusing and complex and uses complex language such as Extended Primary Care Service and Urgent Care Centre. People do not where to go for what. You can get more information including looking at the Southwark Health Profile and the Annual Public Health Report by following this link /health-and-wellbeing/publichealth/health-in-southwark The NHS can be complicated and that is why we developed the Extended Primary Care Service to be available via your GP practice so you contact your GP practice as normal. There are issues around pain management for children in sickle cell crisis when they are discharged from hospital with medication and told to go to their GP for more, but GPs do not want to prescribe it. The CCG will be organising an internal quality seminar to look at some of the issues around sickle cell services.
11 Group work We discussed in our tables the following questions: How will our plans support practices to improve their services for patients? What else could the CCG and local practices be doing to improve the quality of services for patients? What role can patients play in supporting quality improvement?
12 How will CCG plans support practices to improve their services for patients? Communication The Local Care Record has been a good development and helps for better communication between hospitals and GPs Strong information systems to link people to relevant specialists Support for navigation/signposting Patient referral appointment cards are a good idea Ensure GP practice databases and hospital systems are up-to-date and talk to each other more coherently More information for local people and GPs about Local Care Networks: what they are, what they do and how to get involved Working together Very supportive of collaboration between practices/mergers Supportive of work with community/voluntary sector Practices working together is a good idea as they can learn from each other Greater practice resilience (fewer single hander practices) Access to specialist nurses i.e. diabetes etc. and sharing of resource between practices Quality Some anxiety that mergers will cause a reduction in quality Need to be clear on the issues of the worst performing practices and how we address them together GP federations, CCG and patients Not useful to use the patient satisfaction survey as numbers of respondents so small
13 How will CCG plans support practices to improve their services for patients? Information Technology Use of technology to get better efficiencies e.g. online, remote testing, etc Create capacity in GPs through the development of better systems e.g. projects in primary care (e.g time to care) IT use More local decision making / delegated commissioning of GP services Delegated commissioning build on local relationships and knowing what is going on Having local decision making around general practice is a good idea Premises Fit for purpose premises is important GPs Will the plans results in enough GPs for the Southwark population? Concern raised that plans don t go far enough given the mass exodus of GPs
14 What else could the CCG and local practices be doing to improve the quality of services for patients? Communication Use easy to understand language when talking or describing health services and avoid management speak Practices and CCG could use social media more We need to reach out more to people from minority communities to help them have their voice and access services Patients still telling their story over and over Local Care Record needs to be rolled out to mental health services and community teams We need better and simpler communication around the Extended Primary Care Service so people understand and know how it works, especially for receptionists Improved relationships with primary and secondary care particularly in updating contact information e.g. when sending results/letters make sure they go to the right GP address Make more patient friendly information available for pharmacy services The CCG needs to take account of languages and people with other communication needs e.g. people who may be deaf Appointments Practices need help with their systems around telephone triage to support the take up of the Extended Primary Care Service Market the Extended Primary Care Service (EPCS) so that people understand it more and how to ask for it Extend opening hours and let patients call the EPCS directly if their practice is closed Provide consistency with GP, practice to advertise GP schedule in advance and EPCS to guarantee appointment with usual GP where possible
15 What else could the CCG and local practices be doing to improve the quality of services for patients? Working together Invest in more projects where there is collaboration with community/voluntary sector - buddying/befriending projects Need to raise more awareness of the links between health and social care Create patient navigators and ensure that they are supported to make things work more effectively and consistently navigate to self help groups Involve the voluntary sector and invest in prevention and public health interventions Invest in young people GP to follow up/hold hospitals to account on patient pathways so we provide a responsive local service to local residents rather than prioritising specialist patients from further afield When services are taken out of hospital in to the community / primary care they need to be accessible to all by public transport Patient engagement and experience Support patient led forums/ppgs as they are still led too much by practice managers Practices should be encouraged to send newsletters to patients Practices should communicate to patients in different ways, not just meetings The CCG needs to monitor what practices are doing and that they are providing quality services - the CCG needs to listen to patients to support this Looking into complaints raised, following them up and ensuring that they are effectively resolved Promote the GP-patient relationship as a partnership of equals
16 What else could the CCG and local practices be doing to improve the quality of services for patients? Recruitment and roles Increase the number of GPs by recruiting more Increase nurse prescribers and advertise the availability of these better Free up GP time by having more nurse practitioners, practice pharmacists etc Receptionists need more training to understand different services better Continue to support projects such as GP pharmacists but there needs to be an element of patient choice when making an appointment Influence the development of community nurses/district nurses helping these develop will take pressure off general practice Do more to look after practice staff support and motivation Diversifying the workforce/use voluntary and community/ non medics and encourage task-shifting to non-medical staff Information technology Continue the push for online/digital feels this will help general practice (although wanted to emphasise that large parts of older population are not online) Home visits for housebound patients can t get to practices but also are not online Online services can t be solely relied on as not all patients have access to the internet Promote Use of Electronic Referral Service to enable patient choice and improve patient experience, including waiting times
17 What else could the CCG and local practices be doing to improve the quality of services for patients? Self-management Support carers more to look after their family member Have a local agreement ( contract ) between patient and practice to promote selfmanagement Focus on particular populations to improve health behaviours, outcomes and conditions e.g. development of welcome packs for new arrivals e.g. Lambeth CCG Portuguese populations project There needs to be more information for patients to support with self-management Mental Health More support for mental health issues - people are experiencing a lot of stress these days which affects their health Faster access to talking therapies so people get more timely help Stability of staffing is important especially for people with mental health needs More priority should be given to mental health. The best mental health care I have received is from my GP Premises Need to ensure that all practices are fully accessible
18 What role can patients play in supporting quality improvement? Role of PPGs and patient engagement What more can CCG do to support PPGs? Review the PPGs are they doing what they are supposed to do? Train PPG members as first aiders and let them be the first point of contact in the surgery Patient led PPG - practices to listen to patients, not run the PPGs themselves. Consider the practice role in PPGs? What can the CCG do to encourage practices to engage with PPGs? Using patients as volunteers to talk to other patients and help make improvements at practices Discuss patient satisfaction survey results and QOF outcomes at practice PPGs with clinicians and managers so we can understand the issues at our practice and help support ideas for improvement Use of Patient Participation Groups to create feedback and encourage innovation in practices Create Patient Charter produced with full participation of patients Feedback on the quality of services and what some of the issues / unintended consequences are Reporting on quality of services provided Peer support / self management Self-organised/patient led support groups i.e. for diabetes or asthma Patients need to take more responsibility for their own care self care/self-management There needs to be more information for patients to support with self-management Cardiac health support group signposting needed Use local pharmacies more (but to do this patients need more education and information) Patient need to take more responsibility for their own health - GPs and health professional can advise but ultimately it is their own responsibility Self-help support groups to identify what is important and whether any gaps
19 Next steps Practices to have discussions on quality and their PPGs Discussions to continue at locality PPGs Autumn engagement event: To continue discussions and ideas To feedback outcome of CCG s implementation plans
20 What people said about the event 34 people filled in evaluation forms: Event 21% rated the event as excellent, 61% as good, 12% as OK and 6% as poor 24% rated the structure of the event as excellent, 56% as good, 18% as OK and 3% as poor Information 56% stated that they understood all of the information, 29% most of the information, 15% some of the information 24% stated that they found the information excellent, 58% good, 18% OK Group work 24% found it excellent, 50% good and 26% OK Involvement in NHS 47% stated that they definitely felt more involved in the NHS after the event, 33% moderately more involved, 17% partially more involved and 3% not at all more involved 96% of respondents would come to another event like this and 1% would not
21 What people said about the event: is there anything that was not covered which could have been A further breakdown of organisations and how they relate to each other Improving practice regarding the 60+ non digital population Role of the practice manager An explanation of the CCG and what changes it has been involved in A further breakdown of organisations and how they relate to each other The role of the GP federations and how they involve patients How could we improve this kind of event? Allow more time for questions and ask people to keep their questions short No management speak Use the microphone better Ensure everyone feeds back to their practice and PPG Limit the number of attendees Coproduction Less PowerPoint and more interaction Tables too close together so difficult to hear during group work More time for feedback. Only one question per table How many whole time equivalent GPs working in Southwark Culture of receptionists and their role as gatekeepers More public health information Publicise better to open to more people Perhaps have a patient testimony on quality Hold more events like this
22 Live tweeting from event
23 Live tweeting from event
NHS Southwark Clinical Commissioning Group (CCG) General Practice (GP) Services. Locality PPGs March 2017
NHS Southwark Clinical Commissioning Group (CCG) General Practice (GP) Services Locality PPGs March 2017 Our strategy is to maximize the value of health and care for Southwark people, ensuring our services
More informationNHS SOUTHWARK CCG Latest survey results
NHS SOUTHWARK Latest survey results July 2016 publication Version 1 Public 1 Contents This slide pack provides results for the following topic areas: Background, introduction and guidance.... Slide 3 Overall
More informationNHS SOUTHWARK CCG Latest survey results
NHS SOUTHWARK Latest survey results January 2016 publication Version 1 Internal Use Only 1 Contents This slide pack provides results for the following topic areas: Background, introduction and guidance.....slide
More informationKey findings from the Healthwatch Southwark report Appointment systems at GP practices are they working?
About this event Key findings from the Healthwatch Southwark report Appointment systems at GP practices are they working? What the NHS Southwark CCG is doing to support general practice services and how
More informationNHS Southwark CCG Latest survey results
NHS Southwark Latest survey results 2017 publication Version 1 Public 1 Contents This slide pack provides results for the following topic areas: Background, introduction and guidance.... Slide 3 Overall
More informationHealthwatch Southwark. 1 year on: Have Southwark GPs improved? A review of GP out-of-hours answerphone messages what do they tell us?
Healthwatch Southwark 1 year on: Have Southwark GPs improved? A review of GP out-of-hours answerphone messages what do they tell us? June 2017 Healthwatch Southwark March 2017 1 Healthwatch Southwark:
More informationHealthwatch Southwark. A review of GP out-of-hours answerphone messages what do they tell us? March Healthwatch Southwark March
Healthwatch Southwark A review of GP out-of-hours answerphone messages what do they tell us? March 2016 Healthwatch Southwark March 2016 1 Healthwatch Southwark: Who we are & what we do Healthwatch Southwark
More informationSummary annual report 2014/15
1 Summary annual report 2014/15 2 Annual Report Summary 2014/15 3 St Thomas Hospital Guy s Hospital CATHEDRAL CHAUCER GRANGE RIVERSIDE ROTHERHITHE SURREY DOCKS Key facts about Southwark GP practices in
More informationSmethwick & Hollybush Medical Centres Patient Participation Report 2012/2013
Smethwick & Hollybush Medical Centres Patient Participation Report 2012/2013 Under initiatives issued by the Department of Health in 2011, GP Practices were asked to form Patient Participation Groups (PPGs
More informationAnnex D: Standard Reporting Template
Annex D: Standard Reporting Template Practice Name: Limehouse Practice Practice Code: F84054 London Region [North Central & East/North West/South London] Area Team 2014/15 Patient Participation Enhanced
More informationPrimary Care Strategy. Draft for Consultation November 2016
Primary Care Strategy Draft for Consultation November 2016 1 Introduction Welcome to the Isle of Wight CCG s draft Primary Care Strategy. The CCG is required to develop and publish a strategy that sets
More informationNHS Emergency Department Questionnaire
NHS Emergency Department Questionnaire What is the survey about? This survey is about your most recent visit to the emergency department at the hospital named in the letter enclosed with this questionnaire.
More informationWelcome. PPG Conference North and South Norfolk CCGs June 14 th 2018
Welcome PPG Conference North and South Norfolk CCGs June 14 th 2018 Housekeeping Packed Agenda! Quick feedback on the national patient participation conference Primary care general update and importance
More informationIngleton Avenue Surgery Patient Participation Group Report February 2013
Ingleton Avenue Surgery Patient Participation Group Report February 2013 Background Ingleton Avenue Surgery is a two partner training practice based at 84 Ingleton Avenue Welling. The practice offers the
More informationPatient survey report Survey of people who use community mental health services gether NHS Foundation Trust
Patient survey report 2014 Survey of people who use community mental health services 2014 National NHS patient survey programme Survey of people who use community mental health services 2014 The Care
More informationPatient survey report National children's inpatient and day case survey 2014 The Mid Yorkshire Hospitals NHS Trust
Patient survey report 2014 National children's inpatient and day case survey 2014 National NHS patient survey programme National children's inpatient and day case survey 2014 The Care Quality Commission
More informationOverall rating for this service Good
Dr Rajesh Sarafaf Quality Report Moorside Medical Centre 681 Ripponden Road Oldham OL1 4JU Tel: 0161 909 8388 Website: www.doctorsatmoorside.co.uk/saraf Date of inspection visit: 09/06/2016 Date of publication:
More informationOverall rating for this service Good
Withymoor Surgery Quality Report Withymoor Surgery Squires Court Brierley Hill DY5 3RJ Tel: 01384884031 Website: www.awsurgeries.co.uk Date of inspection visit: 24 March 2016 Date of publication: 11/05/2016
More informationAccessing Urgent Primary Care in Waltham Forest
Waltham Forest Clinical Commissioning Group Accessing Urgent Primary Care in Waltham Forest A consultation on the future of the walk-in service at Oliver Road, and improving primary care services in the
More informationApprove Ratify For Discussion For Information
NHS North Cumbria CCG Governing Body Agenda Item 2 August 2017 10 Title: General Practice Update Report August 2017 Purpose of the Report This is the first report on General Practice since the CCG boundary
More informationProposals to implement standards for congenital heart disease services for children and adults in England - Consultation Summary
Proposals to implement standards for congenital heart disease services for children and adults in England - Consultation Summary Proposals to implement standards for congenital heart disease for children
More informationSurvey of people who use community mental health services Leicestershire Partnership NHS Trust
Survey of people who use community mental health services 2017 Survey of people who use community mental health services 2017 National NHS patient survey programme Survey of people who use community mental
More informationPrimary Care in Scotland Looking to the future. Fiona Duff Senior Advisor, Primary Care Division, Scottish Government
Primary Care in Scotland Looking to the future Fiona Duff Senior Advisor, Primary Care Division, Scottish Government TRANSFORMING PRIMARY CARE: WHY? National Clinical Strategy: a business case for
More informationA guide to NHS Bexley Clinical Commissioning Group
A guide to NHS Bexley Clinical Commissioning Group Everything you need to know about how local healthcare in Bexley is planned, bought and monitored. 1 Welcome to NHS Bexley Clinical Commissioning Group
More informationMERTON CLINICAL COMMISSIONING GROUP PRIMARY CARE COMMISSIONING COMMITTEE. Purpose of Report: For Note
Date of Meeting: 23 rd March 2017 MERTON CLINICAL COMMISSIONING GROUP PRIMARY CARE COMMISSIONING COMMITTEE Agenda No: 7 Attachment: 6 Title of Document: Primary Care Strategy Update Purpose of Report:
More information2014/15 Patient Participation Enhanced Service
2014/15 Patient Participation Enhanced Service Practice Name: Practice Code: Central Surgery D82003 Signed on behalf of practice: Dawn Jermany Date: 31 st March 2015 Signed on behalf of PPG: Graham Dunhill
More informationNHS England West Yorkshire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template
NHS England West Yorkshire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Practice Code: Grange Park Surgery B83019 Signed on behalf of practice: Date: 19/3/2015
More informationCouncil of Members. 20 January 2016
Council of Members 20 January 2016 Feedback on election process: Council of Members Chair and Deputy Chair Malcolm Hines, Chief Financial Officer Minutes of last meeting: 14 October 2015 Dr. Richard Proctor,
More informationBristol CCG North Somerset CGG South Gloucestershire CCG. Draft Commissioning Intentions for 2017/2018 and 2018/2019
Bristol CCG North Somerset CGG South Gloucestershire CCG Draft Commissioning Intentions for 2017/2018 and 2018/2019 Programme Area Key intention Primary and community care Sustainable primary care Implement
More informationOverall rating for this service Good
Dr George Malczewski Quality Report Longhill Health Care Centre, 162 Shannon Road, Hull, East Yorkshire, HU8 9RW Tel: 01482 344255 Website: www.drgmalczewski.nhs.co.uk Date of inspection visit: 11 February
More informationWest Yorkshire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template
West Yorkshire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Keighley Road Surgery Practice Code: B84010 Signed on behalf of practice: Will Menzies Date: 30
More informationTo Patients and Carers of patients registered with GP Practices in Welwyn and Hatfield except for Spring House Medical Centre
Friday 23 June 2017 NHS England East and North Hertfordshire Clinical Commissioning Group Charter House Parkway Welwyn Garden City AL8 6JL Tel: 01707 685 140 Email: engagement@enhertsccg.nhs.uk Website:
More informationPatient Participation Directed Enhanced Service NHS Kent & Medway
Description of the profile of the members of the PRG Profile of Members The Otford Medical Practice has been running a Patient Forum for several years now. At that time a poster was produced asking for
More information21 March NHS Providers ON THE DAY BRIEFING Page 1
21 March 2018 NHS Providers ON THE DAY BRIEFING Page 1 2016-17 (Revised) 2017-18 (Revised) 2018-19 2019-20 (Indicative budget) 2020-21 (Indicative budget) Total revenue budget ( m) 106,528 110,002 114,269
More informationPatient survey report Accident and emergency department survey 2012 North Cumbria University Hospitals NHS Trust
Patient survey report 2012 Accident and emergency department survey 2012 The Accident and emergency department survey 2012 was designed, developed and co-ordinated by the Co-ordination Centre for the NHS
More information2015/16 Patient Participation Enhanced Service Reporting. Signed on behalf of practice: D. Laws-Chapman Date:
2015/16 Patient Participation Enhanced Service Reporting Practice Name: Norwich Practices Health Centre Rouen House Rouen Road Norwich NR1 1RB Practice Code: Y02751 Signed on behalf of practice: D. Laws-Chapman
More informationNottingham West CCG - Patient Survey 2017
ttingham West CCG - Patient Survey 2017 Church Street Medical Centre Total Responses: 434 Patient Feedback 1. Are you seeing your GP or Practice Nurse of choice today? Responses: 425 1 2 3 4 5 6 7 8 2
More informationGeneral Practice 5 Year Forward View Operational Plan Leicester, Leicestershire and Rutland (LLR) STP
Leicester City Clinical Commissioning Group West Leicestershire Clinical Commissioning Group East Leicestershire and Rutland Clinical Commissioning Group General Practice 5 Year Forward View Operational
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Highgate Medical Centre St Patricks Community Centre for Health,
More informationImproving General Practice for the People of West Cheshire
Improving General Practice for the People of West Cheshire Huw Charles-Jones (GP Chair, West Cheshire Clinical Commissioning Group) INTRODUCTION There is a growing consensus that the current model of general
More informationAnnex C: Standard Reporting Template
Annex C: Standard Reporting Template Hertfordshire and South Midlands Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Schedule M Practice Name: Woodsend Medical Centre Practice
More informationStandard Reporting Template
Standard Reporting Template NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Practice Code: Chawton House Surgery J82075 Signed on behalf of practice:
More informationGP appointments systems in Coventry
GP appointments systems in Coventry Good practice examples October 2010 Tel: 024 7622 0381. Fax: 024 7625 7720 Email coventrylink@vacoventry.org.uk Website: www.coventrylink.org.uk Contents Introduction
More informationPatient survey report Survey of people who use community mental health services Boroughs Partnership NHS Foundation Trust
Patient survey report 2013 Survey of people who use community mental health services 2013 The survey of people who use community mental health services 2013 was designed, developed and co-ordinated by
More informationChase Farm Paediatric Assessment Unit Engagement and Consultation Report
Chase Farm Paediatric Assessment Unit Engagement and Consultation Report Background A Paediatric Assessment Unit (PAU) opened at the Chase Farm site in November 2013 as part of the reconfiguration of local
More informationPractice Profile. St Johns Medical Practice Sevenoaks Kent TN13 3NT. Looking after a list of 10,000 + patients
Practice Profile St Johns Medical Practice Sevenoaks Kent TN13 3NT www.stjohnsmedicalpractice.co.uk Looking after a list of 10,000 + patients Vacancy Details To start New Year 2017 Currently are looking
More informationSouthwark s Primary and Community Care Strategy
Southwark s Primary and Community Care Strategy 2013/2014 2017/2018 Southwark Primary and Community Care Strategy 2013/2014 2017/2018 Table of Contents Section Page Number Executive Summary 3 1. Introduction,
More informationChatfield LOCAL PATIENT PARTICPATION REPORT 2013/14
Chatfield LOCAL PATIENT PARTICPATION REPORT 2013/14 1 Document Name PPI Report 2013_14.v1.doc Version No 1 Author Tim Hodgson, Practice Manager Owner Dr Waqaar Shah, Chatfield Health Care Date 28 th March
More informationAn exciting opportunity to improve your services in. Edenbridge. for the future
An exciting opportunity to improve your services in Edenbridge for the future Tell us what you think about ideas to bring together the care you get from your GP practice and NHS staff in the community.
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Crook Log Surgery 19 Crook Log, Bexleyheath, DA6 8DZ Tel: 08444773340
More informationHow your health information is used in Lambeth
How your health information is used in Lambeth What is your health Health services collect and hold information about patients so that they can provide better health care to patients and improve services.
More informationUpton Surgery Local Patient Participation Report
Upton Surgery Local Patient Participation Report 2014-15 Introduction The Practice established an active Patient Participation Group in 2007. The current PPG chair was approached to help the Practice develop
More informationA review of 2017/18 and a summary of the Greenwich Commissioning Strategy. Transforming our health and social care system 2018 to 2022
A review of 2017/18 and a summary of the Greenwich Commissioning Strategy Transforming our health and social care system 2018 to 2022 Welcome... 4 Who we are and what we do... 6 Our achievements... 8 Our
More informationInpatient and Community Mental Health Patient Surveys Report written by:
2.2 Report to: Board of Directors Date of Meeting: 30 September 2014 Section: Patient Experience and Quality Report title: Inpatient and Community Mental Health Patient Surveys Report written by: Jane
More informationStandard Reporting Template
Standard Reporting Template NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Practice Code: Shanklin Medical Centre J84010 Signed on behalf of practice:
More informationSustainability and transformation plan (STP)
Sustainability and transformation plan (STP) David Bowen-Cassie, Harrow CCG Alex Dewsnap, London Borough of Harrow Sanjay Dighe, Lay Member, Harrow CCG About Harrow A population of more than 239,000 people
More informationYou said We did. Care Closer to home Acute and Community Care services. Commissioning Intentions Engagement for 2017/18
Commissioning Intentions Engagement for 2017/18 You said We did Care Closer to home Acute and Community Care services Top three priorities were: Shifting hospital services into the community Community
More informationRichmond Clinical Commissioning Group
Richmond Clinical Commissioning Group South west London five year forward plan Kathryn Magson, Chief Officer, Richmond CCG 7 December 2016 South West London Five Year Forward Plan Start well, live well,
More informationPatient Participation Report. Adelaide GP Surgery
Adelaide GP Surgery Adelaide Health Centre William Macleod Way Millbrook Southampton SO16 4XE Patient Participation Report Tel: 02380 608045 Fax: 02380 538748 www.solent.nhs.uk Adelaide GP Surgery 2011-2014
More informationSeeking your views on transforming health and care in Bedfordshire, Luton and Milton Keynes. March 2017
Seeking your views on transforming health and care in Bedfordshire, Luton and Milton Keynes March 2017 Agenda 1. STP update October submission, feedback so far, about the March 2017 Discussion Paper 2.
More informationYou can complete this survey online at Patient Feedback Fill in this survey and help us improve hospital services
Patient Feedback Fill in this survey and help us improve hospital services Patient Survey Help us improve hospital services What is the survey about? This survey is about your most recent stay as an inpatient
More informationCity and Hackney Clinical Commissioning Group Prospectus May 2013
City and Hackney Clinical Commissioning Group Prospectus May 2013 Foreword We are excited to be finally live as a CCG, picking up our responsibilities as commissioners for the bulk of the NHS. The changeover
More informationNational Inpatient Survey. Director of Nursing and Quality
Reporting to: Title Sponsoring Director Trust Board National Inpatient Survey Director of Nursing and Quality Paper 6 Author(s) Sarah Bloomfield, Director of Nursing and Quality, Sally Allen, Clinical
More informationStandard Reporting Template
Standard Reporting Template NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Practice Code: Park Lane Medical Centre J82646 Signed on behalf of practice:
More informationAugust Planning for better health and care in North London. A public summary of the NCL STP
August 2017 Planning for better health and care in North London A public summary of the NCL STP Planning for better health and care in North London North London NHS organisations are working together with
More informationUrgent Primary Care Consultation Report
Urgent Primary Care Consultation Report Primary Care Commissioning Committee meeting 22 March 2018 1. Introduction 1.1 Sheffield CCG ran a formal public consultation between 26 th September 2017 and 31
More informationPATIENT PARTICIPATION REPORT 2013/14
Add practice logo here if required PATIENT PARTICIPATION REPORT 2013/14 Practice Code: Practice Name: C84138 Springfield Medical Centre An introduction to our practice and our Patient Reference Group (PRG)
More informationGP Forward View Operational Plan Draft Narrative December 2016 Subject to final approvals
GP Forward View Operational Plan 2017-2019 Draft Narrative December 2016 Subject to final approvals Chairman s Foreword In March 2015 we published our Primary Care Strategy, which alongside its accompanying
More informationNHS Lambeth Clinical Commissioning Group and Guy s & St Thomas NHS Foundation Trust
and Guy s & St Thomas NHS Foundation Trust Summary of proposed changes to: inpatient intermediate care services at Lambeth Community Care Centre and Pulross and rehabilitation services for people who have
More informationImproving Healthcare Together : NHS Surrey Downs, Sutton and Merton clinical commissioning groups Issues Paper
Improving Healthcare Together 2020-2030 NHS Surrey Downs, Sutton and Merton CCGs Improving Healthcare Together 2020-2030: NHS Surrey Downs, Sutton and Merton clinical commissioning groups Surrey Downs
More informationTHE ACORN & GAUMONT HOUSE SURGERY PATIENT PARTICIPATION GROUP REPORT 2013/2014
THE ACORN & GAUMONT HOUSE SURGERY PATIENT PARTICIPATION GROUP REPORT 2013/2014 MARCH 2014 Report on the activity of the practice patient participation group for the year Apr 13 to Mar 14. Written by A.
More informationEquality and Diversity strategy
Equality and Diversity strategy 2016-2019 DRAFT If you would like this document in a different format, please telephone 0117 9474400 or e-mail getinvolved@southgloucestershireccg.nhs.uk Executive Summary
More informationLARWOOD & VILLAGE SURGERIES PATIENT PARTICIPATION REPORT 2013/14
LARWOOD & VILLAGE SURGERIES PATIENT PARTICIPATION REPORT 2013/14 SAD/LJ 1 March 2014 Development of Patient Reference Group The practice has an established Patient Participation Group (PPG) that meets
More informationOur five year plan to improve health and wellbeing in Portsmouth
Our five year plan to improve health and wellbeing in Portsmouth Contents Page 3 Page 4 Page 5 A Message from Dr Jim Hogan Who we are What we do Page 6 Page 7 Page 10 Who we work with Why do we need a
More informationBirmingham Solihull and the Black Country Area Team
Birmingham Solihull and the Black Country Area Team A summary of the Five Year Primary Care Strategy: High quality care for all now and for future generations 1 NHS England The Birmingham, Solihull and
More informationLondon Borough of Bexley
London Borough of Bexley London Borough of Bexley Inspection report Civic Offices 2 Watling Street Bexleyheath Kent DA6 7AT Date of inspection visit: 20 July 2016 Date of publication: 23 August 2016 Ratings
More informationMARCH 2018 PPG PRELIMINARY MEETING
MARCH 2018 PPG PRELIMINARY MEETING WHAT IS THE ROLE OF THE PATIENT PARTICIPATION GROUP?... 2 WHAT DOES A PATIENT PARTICIPATION GROUP DO?... 2 WHY SET UP A PPG?... 2 WHO ARE THE MEMBERS OF THE PATIENT PARTICIPATION
More informationLeicestershire Partnership NHS Trust Summary of Equality Monitoring Analyses of Service Users. April 2015 to March 2016
Leicestershire Partnership NHS Trust Summary of Equality Monitoring Analyses of Service Users April 2015 to March 2016 NOT FOR PUBLICATION Table of Contents Introduction... 2 Principle findings from the
More informationPatient survey report 2004
Inspecting Informing Improving Patient survey report 2004 Mental health survey 2004 Avon and Wiltshire Mental Health Partnership NHS Trust The mental health service user survey was designed, developed
More informationEnter & View. Dr K Subramanian. The Surgery, 1 Harlow Road Rainham, RM13 7UP
Enter & View Dr K Subramanian The Surgery, 1 Harlow Road Rainham, RM13 7UP 20 July 2017 What is Healthwatch Havering? Healthwatch Havering is the local consumer champion for both health and social care
More informationTraining Hubs - Funding Allocation Paper
Training Hubs - Funding Allocation Paper Background Health Education England (HEE), NHS England, the Royal College of General Practitioners (RCGP) and the BMA GPs Committee (GPC) are working together to
More informationImproving patient access to general practice
Report by the Comptroller and Auditor General Department of Health and NHS England Improving patient access to general practice HC 913 SESSION 2016-17 11 JANUARY 2017 4 Key facts Improving patient access
More informationSWLCC Update. Update December 2015
SWLCC Update Update December 2015 Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth NHS Clinical Commissioning Groups and NHS England Working together to improve the quality of care in South West
More informationJOB DESCRIPTION. Joint Commissioning Manager for Older People s Residential Care and Nursing Homes
JOB DESCRIPTION Job Title: Grade: Team: Accountable to: Joint Commissioning Manager for Older People s Residential Care and Nursing Homes HAY 14 / AfC 8b (indicative) Partnership Commissioning Team Head
More informationBedfordshire, Luton and Milton Keynes Sustainability and Transformation Plan. October 2016 submission to NHS England Public summary
Bedfordshire, Luton and Milton Keynes Sustainability and Transformation Plan October 2016 submission to NHS England Public summary 15 November 2016 Contents 1 Introduction what is the STP all about?...
More informationKingston Primary Care commissioning strategy Kingston Medical Services
Kingston Primary Care commissioning strategy Kingston Medical Services Kathryn MacDermott Director of Planning and Primary Care Kathryn.macdermott@kingstonccg.nhs.uk kmacdermott@nhs.net 1 Contents 1. Introduction...
More informationPlans for urgent care in west Kent:
Plans for urgent care in west Kent: Introduction and background A summary of our draft strategy NHS West Kent Clinical Commissioning Group (CCG) is working to improve urgent care services and we would
More informationAnnex D: Standard Reporting Template
Annex D: Standard Reporting Template Practice Name: Park View Surgery Practice Code: 81113 [Cumbria] Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:
More informationSILSDEN GROUP PRACTICE PATIENT PARTICIPATION REPORT
SILSDEN GROUP PRACTICE PATIENT PARTICIPATION REPORT 2013-2014 Dated 19 th March 2014 Page 1 of 6 Introduction Our Patient Participation Group (PPG) started back in May 2007 and at that time was called
More informationDr S P Thompson & Partners. Patient Participation Annual Report
Dr S P Thompson & Partners Patient Participation Annual Report 2013/2014 PPDES 2013/2014 PP DES 2013/2014 Contents Page 1 Introduction 2 2 Profile of Patient Reference Group Membership 2 3 The Patient
More informationOverall rating for this service Good
Dinas Lane Medical Centre Quality Report 149 Dinas Lane Huyton Liverpool Merseyside L36 2NW Tel: 0151 489 2298 Website: www.dinaslanemc.co.uk Date of inspection visit: 10 February 2015 Date of publication:
More informationGreenwich Clinical Commissioning Group. Patient and Public Engagement Strategy ( )
Greenwich Clinical Commissioning Group Patient and Public Engagement Strategy (2017 2020) Page 1 of 22 Contents Page Executive Summary 3 Background 4 Statutory Duties, Guidance and Good Practice Local
More informationBabylon Healthcare Services
Babylon Healthcare Services Limited Babylon Healthcare Services Ltd. Inspection report 60 Sloane Avenue London SW3 3DD Tel: 0207 1000762 Website: www.babylonhealth.com Date of inspection visit: 4 July
More informationAW Surgeries. Patient Participation Report 2011/12
AW Surgeries Patient Participation Report 2011/12 Produced for the Patient Participation DES 2011/2013 1 1. Developing a structure for a Patient Participation Group 1.1 Description of the profile of PRG
More informationNorth West London Sustainability and Transformation Plan Summary
North West London Sustainability and Transformation Plan Summary Being well, living well: a sustainability and transformation plan for North West London November 2016 Have your say We want to hear your
More informationImportant message to all GPs in England on changes to the GP contract for 2018/19, from Dr Richard Vautrey GPC England Chair
Important message to all GPs in England on changes to the GP contract for 2018/19, from Dr Richard Vautrey GPC England Chair Dear Colleague, The BMA GPs committee (GPC) England has concluded negotiations
More informationSeaforth Village Practice. Enter and View Report Results, Recommendations and Response.
Seaforth Village Practice. Enter and View Report Results, Recommendations and Response. Contact Details: Date and Time of Visit: 20 Seaforth Road, Liverpool, Merseyside, Liverpool, Merseyside, L21 3TA
More informationPatient survey report Survey of people who use community mental health services 2011 Pennine Care NHS Foundation Trust
Patient survey report 2011 Survey of people who use community mental health services 2011 The national Survey of people who use community mental health services 2011 was designed, developed and co-ordinated
More informationMaking an impact on the public's health and wellbeing in England: Emerging Approaches and Lessons
Making an impact on the public's health and wellbeing in England: Emerging Approaches and Lessons Professor Kevin Fenton Snr. Advisor, Health and Wellbeing Public Health England Director of Health and
More informationHealthy London Partnership. Transforming London s health and care together
Healthy London Partnership Transforming London s health and care together London-wide transformation In 2014, two publications set out London s transformation priorities NHS Five Year Forward View Better
More information