The UNC Clinical Contact Center Triple Aim : What is our Value+?
|
|
- Harriet Jefferson
- 6 years ago
- Views:
Transcription
1 The UNC Clinical Contact Center Triple Aim : What is our Value+? Suzanne Herman System Executive Director Customer Experience UNC Health Care Suzanne.Herman@unchealth.unc.edu Our Vision To be the Nation's leading public academic health care system. Leading. Teaching. Caring.
2 UNC Health Care Integrated, not-for-profit health care system, owned by the State of North Carolina and based in Chapel Hill Mission: To provide comprehensive patient care, facilitate physician education and research excellence and promote the health and well-being of all North Carolinians
3 UNC Hospitals: founding entity Academic medical center in Chapel Hill with outpatient services across North Carolina >900 licensed and staffed beds >8,000 employees >1,100 attending physicians >750 residents >77,000 ED visits >30,000 surgeries 270,000 inpatient days FY15 Net Rev = $1.5B
4 Our clinical contact center must meet the needs of a growing system Haywood Swain Graham Jackson Transylvania Macon Cherokee Clay Watauga Mitchell Avery Caldwell Madison Yancey Burke Buncombe Henderson McDowell Rutherford Polk Alleghany Camden Ashe Warren Northampton Gates Currituck Surry Caswell Person Stokes Rockingham Vance Halifax Hertford Pasquotank Catawba Lincoln Cleveland Gaston Wilkes Yadkin Alexander Davie Iredell Rowan Cabarrus Mecklenburg Union Forsyth Davidson Granville Guilford Orange Franklin Durham Nash Edgecombe Wake Randolph Wilson Chatham Pitt Alamance Perquimans Bertie Chowan Martin Washington Tyrrell Dare Beaufort Hyde Johnston Lee Greene Harnett Wayne Stanly Moore Lenoir Craven Montgomery Sampson Pamlico Cumberland Hoke Duplin Jones Anson Richmond Scotland Robeson Bladen Onslow Carteret Pender Columbus Brunswick New Hanover Exclusive MSA negotiations UNC Health Care Affiliated Hospital Affiliated Hospital campus in development (CON approved) UNC Health Care Owned or Affiliated Physician Practice CON granted
5 Who are our customers?
6 Consumers, patients, employed providers, affiliated and referring providers, employees, employers, payors, and more
7 Consumers, patients, employed providers, affiliated and referring providers, employees, employers, payors, and more
8 Consumers, patients, employed providers, affiliated and referring providers, employees, employers, payors, and more
9 The clinical contact center triple aim Care Access Population Health Engagement and Experience
10 The clinical contact center triple aim Care Access Population Health Engagement and Experience
11 Care Access
12 Care Access to ensure that every patient referred to UNC Health Care sees the right health care provider, at the right time, in the best location
13 Our clinical contact center originated as a centralized access point for referring providers and consumers Carolina Consultation Center physician to physician referral line and print directory of providers (began in 1985) UNC HealthLink one number access for consumers to drive volume (began in 1992) The print directory of providers has been replaced by an interactive, responsive digital find a doctor tool
14 We implemented an interactive, responsive digital find a doctor tool to provide increased access for our customers
15 We are enhancing our capabilities to offer customers increased access to our health care system resources Direct and open scheduling Online chat with clinical contact center representatives Scalability to meet growing system needs Transparency of the customer experience
16 We are adding direct and open scheduling to our find a doctor provider profiles
17 We are adding direct and open scheduling to our find a doctor provider profiles
18 An online chat feature will be managed by the clinical contact center
19 We are implementing transparency of Press Ganey survey provider comments and star ratings on our find a doctor tool
20 We now have the ability to internally monitor provider and entity reputation on third-party review sites
21 Population Health
22 Population Health The clinical contact center plays a large role in UNC Health Care s population health efforts providing patient-centered, quality health care at lower cost
23 Guiding patients to the appropriate level of care at the appropriate time is the foundation of population health After-hours nurse triage for 80+ contracted practices/student health centers (began in 1996) Post discharge calls to enhance the patient experience and transitions of care (began in 2009) Organizational transitions of care leadership team
24 Discharge calls have made an impact on our Press Ganey inpatient overall and nursing patient experience scores Overall Nursing
25 and on 30 day hospital readmission rates
26 Guiding patients to the appropriate level of care at the appropriate time is expanding through new contracts for nurse triage Nurse line for employer health plans Network practice after-hours nurse triage to support patient-centered medical home certification The growing clinically integrated network: UNC Health Alliance
27 The clinical contact center has a growing number of employer/payor contracts for managing populations
28 Engagement and Experience
29 Engagement and Experience Our organizational goal is to engage our customers through building long-term, sustainable relationships and trust
30 The clinical contact center supports customer engagement through digital portals: Customer engagement and meaningful use certification strategies My UNC Chart activation adjudication Centralized dedicated My UNC Chart customer service line My UNC Chart CRM message responses External provider and UNC CareLink directory maintenance
31 My UNC Chart is the patient portal for
32 My UNC Chart communication is guided by customer engagement
33 My UNC Chart customer engagement
34 My UNC Chart customer engagement
35 The voice of the customer drives change: proxy parent to child process pre-lean project
36 Proxy process adult to child post-lean project
37 The lean project yielded a streamlined digital process to obtain parent to child proxy
38 We will expand our customer engagement portfolio through an interdisciplinary digital and mobile health council Mobile apps to leverage increased customer engagement and access Synchronous and asynchronous e-visits and telehealth Enhancements of My UNC Chart including integration with wearable devices, MyChart bedside, open notes, etc.
39 Mobile apps to enhance customer access and engagement are in the development process Consumer Referring Provider
40 UNC Health Care must engage customers and increase access through synchronous and asynchronous telehealth tools
41 UNC Health Care must connect our customers to our electronic medical record through medical devices and wearables
42 Successful Value+ strategies Guide strategy with customer experience and engagement Align with organizational strategic goals Partner with interdisciplinary leaders to implement new ways to engage our customers Utilize lean methodology for change management
43 Value+ challenges Expanding and resourcing the clinical contact center to meet growing system needs Sourcing and implementing new software/hardware for enhancing engagement strategies Integrating new and existing technologies with the electronic medical record Establishing meaningful metrics/dashboards
44 The clinical contact center triple aim : what is your Value+? Care Access Population Health Engagement and Experience
World View Community College Symposium November 14, 2007
World View Community College Symposium November 14, 2007 Globalization World View Community College Symposium - 2007 Globalization good or bad? World View Community College Symposium - 2007 Global North
More informationTable VIII. Emergency Medical Services January 2002
Table VIII. Emergency Medical Services January 2002 TABLE VIII. EMERGENCY MEDICAL SERVICES 23 Alamance n/a $42,305 $67,689 $57,648 varies crew chief 4 $32,486 $51,978 $38,826 training officer 1 31,087
More informationHistory Note: Authority G.S. 115D 1; 115D 4.1; 115D 5; 115D 8; Eff. September 1, 1993; Amended Eff. August 1, 2016; August 1, 2000; July 1, 1995.
Title, Chapter A is proposed for amendment as follows: Attachment POL 0 0 State Board of Community Colleges Code TITLE COMMUNITY COLEGES CHAPTER A. STATE BOARD GOVERNANCE SUBCHAPTER 00. DEFINITIONS A C
More informationImpact on State Facilities and Community Psychiatric Hospitals
Impact on State Facilities and Community Psychiatric Hospitals Laura White, Hospital Team Leader Division of State Operated Healthcare Facilities Department of Health and Human Services 1 Outline Community
More information7A-133. Numbers of judges by districts; numbers of magistrates and additional seats of court, by counties. (a) Each district court district shall
7A-133. Numbers of judges by districts; numbers of magistrates and additional seats of court, by counties. (a) Each district court district shall have the numbers of judges as set forth in the following
More informationCommunity Care of North Carolina
Community Care of North Carolina Developing State-level Capacity to Support Superutilizers Policy Academy Meeting L. Allen Dobson, Jr., MD President and CEO Cherokee Graham Swain Clay Macon Jackson Haywood
More informationThe Administrative Office of the Courts: Technology. William Childs Fiscal Research Division March 4, 2015
The Administrative Office of the Courts: Technology William Childs Fiscal Research Division AOC Budget By Program FY 2014-15 Total General Fund Budget: $469 million Specialty Programs $19.4 M 4% Trial
More informationNorth Carolina Military Business Center
North Carolina Military Business Center Military Impact and Organizational Overview March 16, 2010 Situation Military Impact Total DoD impact in NC: $23.4 billion 6 major installations 4 th highest military
More informationBroadband Infrastructure and The e-nc Authority: Creating Jobs, Building Prosperity and Keeping North Carolina Globally Competitive
Broadband Infrastructure and The e-nc Authority: Creating Jobs, Building Prosperity and Keeping North Carolina Globally Competitive Presentation to the Natural and Economic Resources Joint Subcommittee
More information1 PERSON 2 PERSON 3 PERSON 4 PERSON 5 PERSON 6 PERSON 7 PERSON 8 PERSON
Asheville, NC MSA Asheville, NC HMFA Haywood County, NC HMFA Burlington, NC MSA HTF LIMITS 12900 16460 20780 25100 29420 33740 38060 42380 30% Limits 12900 14750 16600 18400 19900 21350 22850 24300 30%
More informationNorth Carolina Department of Public Safety
North Carolina Department of Public Safety Prevent. Protect. Prepare. Pat McCrory, Governor Frank L. Perry, Secretary MEMORANDUM To: From: SUBJECT: Chairs of Joint Legislative Oversight Committee on Justice
More informationEvaluation of a Prenatal. and Counseling Approach. Breastfeeding Is Prevention. NWA Conference April Philadelphia 3/24/2017
Evaluation of a Prenatal Breastfeeding Education and Counseling Approach Catherine Sullivan 1, MPH, RD, IBCLC Kathy Parry 1, MPH, IBCLC, LMBT Sara Moss 2, MPH, RD 1 Carolina Global Breastfeeding Institute
More informationTransportation Information Management System. North Carolina Pupil Transportation Service Indicators Report
Transportation Information Management System North Carolina Pupil Transportation Service Indicators Report 2010 2011 June 13, 2011 North Carolina pupil transportation professionals respond daily to a large
More informationNC TASC. Bridging Systems for Effective Care Management of Persons with SA/MH Problems Involved in the Criminal Justice System. North Carolina TASC
NC TASC Bridging Systems for Effective Care Management of Persons with SA/MH Problems Involved in the Criminal Justice System NC Problem Statement Limited Treatment Resources Complex Clients: challenging
More informationNC General Statutes - Chapter 136 Article 14B 1
Article 14B. Strategic Prioritization Funding Plan for Transportation Investments. 136-189.10. Definitions. The following definitions apply in this Article: (1) Distribution Regions. The following Distribution
More informationRegional Variations in the North Carolina Nonprofit Sector
Regional Variations in the North Carolina Nonprofit Sector Nonprofit and Voluntary Action Center Department of Political Science UNC Charlotte Purpose Regional Variations in the North Carolina Nonprofit
More information13. Non-funded Applications for Continuation Funds 2009 Location (County) of Applicant
Grant ID # Grantee Name Type of Funded in 12828 ADLA, Inc. Non-profit Wayne Wayne 2 $ 149,745.00 Non-funded 12936 Alamance Burlington School System LEA Alamance Alamance 5 $ 67,121.78 $ 149,821.00 Did
More informationMayor s Innovation Conference Health Care. August 21, 2014
U N C H E A L T H C A R E S Y S T E M Mayor s Innovation Conference Health Care August 21, 2014 U N C H E A L T H C A R E S Y S T E M Welcome to UNC Health Care! Mission: To provide comprehensive patient
More informationNC START. Lisa Wolfe NC START East Director. August Reinventing Quality Conference Baltimore MD
NC START Lisa Wolfe NC START East Director August 9 2010 Reinventing Quality Conference Baltimore MD Who is eligible for NC START? At least 18 years of age Confirmed developmental disability diagnosis
More informationTar$Heel! Leadership!Team!News!
Tar$Heel April 2013 Volume 3, Number 2 InThisIssue CallingAllPictures LeadershipTeamNews AcrosstheState FCSHallofFame Stamps? ECAFoundationGrants CentennialDisplays NVON Frankfort,KY Halosforyourpin JaneSMcKimmonSociety
More informationHow Transportation Infrastructure Investments Stimulate Economic Development in NC
How Transportation Infrastructure Investments Stimulate Economic Development in NC Competitive Analysis Trendspotting Economic & Workforce Strategy Fiscal Impact Analysis State and Local Policy How Transportation
More informationGoals of This Webinar
CC4C Toolkit Toolkit contains all important program documents including: CC4C Orientation Training Plan CC4C Partnerships for Success CC4C Orientation January 2015 1 Service agreement http://childrenyouth.cc4c.sgizmo.com/s3/
More informationImproving Care Transitions and Decreasing Readmissions through Public and Private Partnerships
11 th Annual Small & Rural Hospital Conference November 9, 2011 Improving Care Transitions and Decreasing Readmissions through Public and Private Partnerships What is Transition of Care The movement of
More informationLocal Health Department Staffing and Services Summary
Local Health Department Staffing and Services Summary Fiscal Year 2003 COUNTY HEALTH DEPARTMENT North Carolina Department of Health and Human Services Division of Public Health State Center for Health
More informationPatient Centered Medical Homes: State Health Plan Program Design and Approach
Patient Centered Medical Homes: State Health Plan Program Design and Approach Board of Trustees March 28, 2014 Presentation Overview State Health Plan Defining a Patient Centered Medical Home (PCMH) Value
More informationTransportation Information Management System. North Carolina Pupil Transporta on Service Indicators Report
Transportation Information Management System North Carolina Pupil Transporta on Service Indicators Report 2016 2017 June, 2017 North Carolina pupil transporta on professionals respond daily to a large
More informationUNC Health Care System Annual Report
UNC Health Care System Annual Report FY 2007-2008 Committee on Educational Planning, Policies, and Programs UNC Board of Governors Submitted September 11, 2008 Contents The UNC Health Care System Actions
More informationLME SYSTEMS PERFORMANCE. State Authorization: G. S. 122C-115.4; S.L , Session 2005 (House Bill 2077); Session Law (House Bill 2436)
APRIL 2017 LME SYSTEMS PERFORMANCE State Authorization: G. S. 122C-115.4; S.L. 2006-142, Session 2005 (House Bill 2077); Session Law 2008-107 (House Bill 2436) N. C. Department of Health and Human Services
More informationNorth Carolina Department of Public Safety
North Carolina Department of Public Safety Adult Correction and Juvenile Justice Pat McCrory, Governor Frank L. Perry, Secretary W. David Guice, Commissioner MEMORANDUM TO: FROM: John Poteat, Fiscal Research
More informationNorth Carolina Annual School Health Services Report For Public Schools Summary Report of School Nursing Services School Year
North Carolina Annual School Health Services Report For Public Schools Summary Report of School Nursing Services School Year 2004-05 North Carolina Department of Health and Human Services Division of Public
More informationBuilding Reuse Program Guidelines and Application
North Carolina Department of Commerce Rural Economic Development Division Rural Grants/Programs Program Statement 2015-2016 Building Reuse Program Guidelines and Application The Building Reuse Program
More informationNORTH CAROLINA ALPHA DELTA KAPPA SCHOLARSHIP APPLICATION
NORTH CAROLINA ALPHA DELTA KAPPA SCHOLARSHIP APPLICATION 2017-2018 THIS SCHOLARSHIP APPLICATION INCLUDES THE FOLLOWING COMPONENTS: 1) Coversheet with Alpha Delta Kappa sponsoring information 2) Scholarship
More informationNorth Carolina Department of Public Safety
North Carolina Department of Public Safety Prevent. Protect. Prepare. Pat McCrory, Governor Frank L. Perry, Secretary MEMORANDUM TO: FROM: RE: Chairs of House Appropriations Subcommittee on Justice and
More informationCommission Course Schedule
Beginning Course Name Agency Name Exam Location Ending Date Exam Date Date Haywood Community Southwestern CC 05/21/2018 09/19/2018 09/21/2018 Tri-County Community Southwestern CC 05/21/2018 09/20/2018
More informationThe e-nc Authority March 18, 2008
The e-nc Authority March 18, 2008 Jane Smith Patterson Executive Director www.e-nc.org The e-nc Authority: Creation,Mission, Tracking of High-Speed InternetAcc ess, and Build-Out Challenges Mission The
More informationSTATISTICAL ABSTRACT OF HIGHER EDUCATION IN NORTH CAROLINA
STATISTICAL ABSTRACT OF HIGHER EDUCATION IN NORTH CAROLINA 2014-15 Research Report 1-14 (November 2015) THE UNIVERSITY OF NORTH CAROLINA CHAPEL HILL, NORTH CAROLINA http://www.northcarolina.edu/apps/stat_abstract/index.php
More information- NEWS RELEASE - MCNC
Federal Government Backs Golden LEAF Rural Broadband Initiative North Carolina benefits from over $140 million in two rounds of historic funding to MCNC to expand high-speed connectivity through the North
More informationLocal Health Department Staffing and Services Summary. Fiscal Year 2017
Local Health Department Staffing and Services Summary Fiscal Year 2017 North Carolina Department of Health and Human Services November 2017 Cover photo blood pressure examination, (ID 13473) Amanda Mills,
More informationNCEM Emergency Preparedness Programs & Key Resources
NCEM Emergency Preparedness Programs & Key Resources Review of Emergency Preparedness in NC Prepared for: The Joint Legislative Emergency Management Oversight Committee 10/12/2017 1 NCEM Mission Prepare
More informationSTATE BOARD OF COMMUNITY COLLEGES Passing Rates for Nursing Graduates in The North Carolina Community College System
STATE BOARD OF COMMUNITY COLLEGES 2016 Passing Rates for Nursing Graduates in The North Carolina Community College System Information: The 2016 Passing Rates for the National Council Licensure Examination
More informationCommission Course Schedule
Course Name Agency Name Exam Location Beginning Date Ending Date Exam Date Davidson County Community Randolph CC 08/15/2017 04/19/2018 04/20/2018 Randolph CC 07/31/2017 04/05/2018 04/20/2018 Robeson Community
More informationSTATE BOARD OF COMMUNITY COLLEGES Passing Rates for Nursing Graduates in The North Carolina Community College System
STATE BOARD OF COMMUNITY COLLEGES 2015 Passing Rates for Nursing Graduates in The North Carolina Community College System Information: The 2015 Passing Rates for the National Council Licensure Examination
More informationTHE NORTH CAROLINA PLAN FOR ADMINISTERING THE COMMUNITY SERVICES BLOCK GRANT PROGRAM. FISCAL YEARS 2014 and May 2014 (Amended)
THE NORTH CAROLINA PLAN FOR ADMINISTERING THE COMMUNITY SERVICES BLOCK GRANT PROGRAM IN FISCAL YEARS 2014 and 2015 May 2014 (Amended) North Carolina Department of Health and Human Services Department of
More informationCommunity Services Block Grant (CSBG) Model State Plan
We are providing a Microsoft Word version of the revised draft Model State Plan (MSP) for CSBG state agencies to use for planning and development of their FY 2016 State plan. While OMB may require further
More informationNorth Carolina Department of Public Safety
North Carolina Department of Public Safety Adult Correction and Juvenile Justice Pat McCrory, Governor Frank L. Perry, Secretary W. David Guice, Commissioner MEMORANDUM TO: FROM: RE: Chairs of House of
More informationIncentives. Businesses grow and prosper here. Families do the same.
Incentives Businesses grow and prosper here. Families do the same. Incentives Targeted, performance-based incentive programs complement the state s competitive cost structure and low business tax burden
More informationPERFORMANCE AUDIT DEPARTMENT OF CORRECTION DIVISION OF ADULT PROBATION AND PAROLE
PERFORMANCE AUDIT DEPARTMENT OF CORRECTION DIVISION OF ADULT PROBATION AND PAROLE JUNE 1998 blank page AUDITOR S TRANSMITTAL June 1, 1998 The Honorable James B. Hunt, Jr., Governor Secretary Mack Jarvis,
More informationCommission Course Schedule
Beginning Course Name Agency Name Course Location Ending Date Exam Date Date Gaston Gaston 09/11/2017 06/22/2018 06/22/2018 Stanly Community Gaston 02/12/2018 06/16/2018 06/22/2018 Public Safety OSDT Johnston
More informationNORTH CAROLINA S COMMUNITY HEALTH CENTERS VITAL TO A HEALTHY NORTH CAROLINA
NORTH CAROLINA S COMMUNITY HEALTH CENTERS VITAL TO A HEALTHY NORTH CAROLINA WHAT ARE COMMUNITY HEALTH CENTERS? Community health centers are not-for-profit health care practices that provide comprehensive,
More information2018 AMBULATORY SURGICAL FACILITY LICENSE RENEWAL APPLICATION DRAFT
North Carolina Department of Health and Human Services For Official Use Only Division of Health Service Regulation License # Acute and Home Care Licensure and Certification Section Medicare Provider #:
More informationRESULTS OF THE 2014 END OF YEAR SURVEY OF CIT PROGRAMS IN NORTH CAROLINA: A SUMMARY
RESULTS OF THE 2014 END OF YEAR SURVEY OF CIT PROGRAMS IN NORTH CAROLINA: A SUMMARY Introduction Since 2008, annual end-of-year surveys of North Carolina s Crisis Intervention Teams (CIT) have been conducted
More informationBy The Numbers What Government Costs in North Carolina Cities and Counties FY 2010
By The Numbers What Government Costs in North Carolina Cities and Counties FY 2010 M i c h a e l L ow r e y M a r c h 2 012 POLICY REPORT By The Numbers What Government Costs in North Carolina Cities and
More informationEligibility status only; consent not required. Federal education program SpecifY Program: Title I, Part A
Federal education program SpecifY Program: Title I, Part A State education program administered by a State agency or local education agency Specify Program: Local education program Specify Program: Eligibility
More informationFunding Our Rural Future
N.C. RURAL ECONOMIC DEVELOPMENT CENTER Funding Our Rural Future Creating vibrant communities through homegrown philanthropy Introduction Across the nation, in the midst of struggling economies, rural people
More informationNorth Carolina Agricultural and Technical College Library:2007
North Carolina Agricultural and Technical College Library:27 Overview 27 was once again a year of growth and renewed commitment amongst the members of NCknows. Sponsored by the State Library and supported
More informationCollege and Career Readiness. Basic Skills PLUS Career Pathways by College and NC Career Clusters 1
and Career Readiness Basic Skills PLUS Career Pathways by and NC Career Clusters 1 (March 2016) Basic Skills PLUS is a program that provides workforce preparation activities and workforce training for
More informationThe University of North Carolina
The University of GENERAL ADMINISTRATION POST OFFICE BOX 2688, CHAPEL HILL, NC 27515-2688 ALAN R. MABE, Senior Vice President for Academic Affairs Telephone: (919) 962-4614 Fax: (919) 962-0120 E-mail:
More information2016 Purchasing and Contracting Legislative Update. What Did NOT Happen in 2016
2016 Purchasing and Contracting Legislative Update 2016 CAGP Regional Training What Did NOT Happen in 2016 www.sog.unc.edu Page 1 What DID Happen in 2016 Retired Law Enforcement Service Animals Automatic
More informationand Supplemental Guide
SM and Supplemental Guide The Blue Book Blue Medicare HMO and Blue Medicare PPO Supplemental Guide Provider e-manual SM SM Provider e-manual An independent licensee of the Blue Cross and Blue Shield Association.
More informationSBE Meeting 08/2010 Attachment : TCS 1 EXECUTIVE SUMMARY. Type of Executive Summary: Action Action on First Reading Discussion Information
SBE Meeting 08/2010 Attachment : TCS 1 EXECUTIVE SUMMARY Title: Approval of Grants Type of Executive Summary: Action Action on First Reading Discussion Information Policy Implications: Constitution General
More informationNCHSAA Individual Wrestling Regional Assignments
1A Conference G Cape Hatteras East 1A Conference H Manteo East 1A Conference H Holmes East 1A Conference K East Carteret East 1A Conference I Pamlico County East 1A Conference K Lejeune East 1A Conference
More informationOur service area includes these counties in:
2018 SUMMARY OF BENEFITS Overview of your plan AARP MedicareComplete Essential (HMO) H5253-040 Look inside to learn more about the health services the plan provides. Call Customer Service or go online
More informationNorth Carolina Community College System
Enterprise Resource Planning Program North Carolina Community College Adult Educators Association September 27, 2017 Agenda Introduction Why are we here? Modern ERP Perspective Priorities, Process & Barriers
More informationUNIFORM ARTICULATION AGREEMENT BETWEEN THE UNIVERSITY OF NORTH CAROLINA RN TO BSN PROGRAMS AND
UNIFORM ARTICULATION AGREEMENT BETWEEN THE UNIVERSITY OF NORTH CAROLINA RN TO BSN PROGRAMS AND NORTH CAROLINA COMMUNITY COLLEGE SYSTEM ASSOCIATE DEGREE NURSING PROGRAMS Approved by the State Board of Community
More informationNCHSAA Average Daily Membership Numbers
Albemarle 409 Alexander Central 1,336 Alleghany 435 Andrews 228 Anson 978 Apex 2,019 Apex Friendship 2,239 Ardrey Kell 3,269 Ashbrook 1,336 Ashe County 922 Asheboro 1,367 Asheville 1,372 Ashley 1,994 Athens
More informationNC - ADN Council Annual Business Meeting April 20, 2017 Wrightsville Beach
NC - ADN Council Annual Business Meeting April 2, 27 Wrightsville Beach Executive Committee Members Present Absent Executive Committee Members Present Absent President President Elect Amy Merritt Chair
More informationSTATE OF NORTH CAROLINA
STATE OF NORTH CAROLINA DEPARTMENT OF TRANSPORTATION PAT MCCRORY GOVERNOR ANTHONY J. TATA SECRETARY Memorandum To: From: Subject: Public Transportation Stakeholders Richard J. Walls Deputy Secretary for
More informationOffice of Community Planning
2012 ANNUAL REPORT OFFICE OF COMMUNITY PLANNING 2012 ANNUAL REPORT NORTH CAROLINA DEPARTMENT OF COMMERCE Division of Community Assistance Office of Community Planning Office of Community Planning WORKING
More informationHurricane Matthew October 10, 2016 Categories A & B
Hurricane Matthew October 10, 2016 Categories A & B FEMA-4285-DR-NC Event Details Agenda Public Assistance Program Overview Sandy Recovery Improvement Act of 2013 Direct Administrative Costs New FEMA PA
More informationNorth Carolina Program Year 2016 Youth Services Provider List by Local Workforce Development Board Effective July 1, 2016
Cape Fear Workforce Development Board North Carolina Program Year 2016 Youth Services Provider List EDSI 15300 Commerce Drive North Dearborn, MI 48120 (313) 271-2660 Kevin B. Schnieders Chief Executive
More informationPRELIMINARY Bracket View In Schools by Class, Sub, EW, Overall Seed >> 12:19 pm Overall. Overall Game Seed School Name
PRLIMINRY Bracket View In Schools by Class, Sub,, Seed >> :9 pm /L/T ake Forest -0-0 //0 0:: M BY Leesville Road --0 9 Britt --0 Richmond --0 Laney --0 Garner Magnet --0 BY Green Hope 9--0 BY Middle Creek
More informationNurse Staffing at North Carolina State Prisons Plans to Attract and Retain
North Carolina Department of Public Safety Prevent. Protect. Prepare. Nurse Staffing at North Carolina State Prisons Plans to Attract and Retain Presentation to the Joint Legislative Oversight Committee
More informationhealth plan 2017 YOUR SPECIALITY MEDICAID Cardinal Innovations Healthcare Member & Family Handbook Eleventh Edition
My mission in life is not merely to survive, but to thrive... Maya Angelou YOUR SPECIALITY MEDICAID health plan 2017 Cardinal Innovations Healthcare Member & Family Handbook Eleventh Edition cardinalinnovations.org
More informationHealth Care Personnel Education
Health Care Personnel Education A Report Submitted to The Joint Legislative Education Oversight Committee and The Joint Legislative Health Care Oversight Committee from The University of North Carolina
More informationOverall Game Seed School Name
FINL Bracket View In Schools by Class, Sub,, Seed >> :9 pm /L/T ake Forest -0-0 //0 BY Britt --0 9 Millbrook --0 Middle Creek --0 Laney --0 Sanderson --0 BY Garner Magnet --0 BY Pinecrest --0 thens Drive
More informationThe North Carolina Appalachian Regional Commission Program North Carolina Department of Commerce
The North Carolina Appalachian Regional Commission Program North Carolina Department of Commerce FY 2019 Area Development and Access Road Pre-Application Guidelines ARC Background Appalachia, as defined
More informationgi e d R rr. C rr. C o rr. C rr. I t C rr. C . P NCC N rn Re ste tr. rr.
47 Columbus 57 Brunswick Nash Wilson 66 38 61 Duplin 53 Pender 52 33 Halifax B Edgecombe 35 43 65 62 63 Greene 74 Lenoir New Hanover Northampton 40 Pitt Jones Martin Eastern Region 60 Craven Hertford Bertie
More informationNorth Carolina Trends in Nursing Education: December, 2008
North Carolina Trends in Nursing Education: 2003 2008 December, 2008 This report was prepared by Lacey Research Associates for the North Carolina Board of Nursing North Carolina Trends in Nursing Education:
More information2011 Community Development Block Grant (CDBG) Report
2011 Community Block Grant (CDBG) Report Citation of Law or Resolution: Per SL 2012-142 Section Number: Part XIII. Section 14.1.(f) Report Due Date: September 1, 2012 Report Submission Date: September
More informationParticipating Employers
Participating Employers NC 403b Program Alamance Community College (000150) Alamance-Burlington School (050010) Asheville City Schools (050111) Asheville-Buncombe Community College (002150) Avery County
More information2018 1A Men's Regional Golf Championships
2018 1A Men's Regional Golf Championships Director Bud Hendrix Director Director Zim Zimmerman Director Phil Lehman Host School Manteo/Northside Host School Host School Elkin Host School Avery County Phone
More informationShaw University. Preparation Is The Key!
S H A W U N I V E R S I T Y V O L U M E 1, I S S U E 2 S P R I N G E D I T I O N Shaw University Office of Financial Aid & Scholarships 118 East South Street Raleigh, NC 27601 http://www.shawu.edu Dollars
More informationSmoky Mountain Center LME/MCO Intellectual/ Developmental Disabilities State Benefit Plan and Level of Care Guidelines
Smoky Mountain Center LME/MCO State Benefit Plan and Level of Care Guidelines Revised Effective 10/1/2013 This is the benefit plan for State-funded Developmental services for Child and Adult residents
More informationNorth Carolina has been concerned about the adequacy
ORIGINAL ARTICLE North Carolina s Mental Health Workforce: Unmet Need, Maldistribution, and No Quick Fixes Kathleen C. Thomas, Alan R. Ellis, Thomas R. Konrad, Joseph P. Morrissey background Recent data
More informationOur service area includes these counties in:
2018 SUMMARY OF BENEFITS Overview of your plan UnitedHealthcare Nursing Home Plan (HMO SNP) H5253-042 Look inside to learn more about the health services and drug coverages the plan provides. Call Customer
More informationANNUAL REPORT Overview of services provided to Carteret County August 1, 2016 July 31, 2017
ANNUAL REPORT Overview of services provided to Carteret County August 1, 2016 July 31, 2017 CONNECTING THE PIECES; CREATING STRONGER FAMILIES Serving Bertie, Beaufort, Brunswick, Camden, Carteret, Chowan,
More informationElizabeth City State University Wachovia Pre Pharmacy Student Recruitment Scholarship
Elizabeth City State University Wachovia Pre Pharmacy Student Recruitment Scholarship Application Instructions 1. The DEADLINE for scholarship applications is April 15. Award recipients will be notified
More informationWelcome and Introductions. Iris Payne Programs and Compliance Section Chief
Welcome and Introductions Iris Payne Programs and Compliance Section Chief Mission Statement: To improve the economic well-being and quality of life for all North Carolinians. Maximum Feasible Deference
More informationNORTH CAROLINA RETIRED ARMY PERSONNEL BULLETIN
B E S U R E T O V I S I T O U R W E B S I T E A T : H T T P : / / W W W. B R A G G. A R M Y. M I L / D I R E C T O R A T E S / H R / I N S I D E T H I S I S S U E : AGENDA 2 WAMC/IDCF/RSO 3 LEGAL SERVICES
More information& Blue Medicare PPOSM
Blue Medicare HMOSM & Blue Medicare PPOSM Welcome, we re glad that you re here today An independent licensee of the Blue Cross and Blue Shield Association Before getting started Blue Medicare HMOSM and
More informationTar'Heel' HOMEMAKERS E%news. From'the'Leadership'Team
Tar'Heel' HOMEMAKERS E%news August'2014'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''Volume'4,'Number'4 In This Issue Leadership+Team+ Across+the+State+
More informationN.C. DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES NORTH CAROLINA FOREST SERVICE YOUNG OFFENDERS FOREST CONSERVATION PROGRAM B.R.I.D.G.E.
N.C. DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES NORTH CAROLINA FOREST SERVICE YOUNG OFFENDERS FOREST CONSERVATION PROGRAM B.R.I.D.G.E. BUILDING - REHABILITATING - INSTRUCTING - DEVELOPING - GROWING
More informationSTATE OF NORTH CAROLINA DEPARTMENT OF PUBLIC SAFETY
STATE OF NORTH CAROLINA DEPARTMENT OF PUBLIC SAFETY DIVISION OF ADULT CORRECTIONS COMMUNITY CORRECTIONS ELECTRONIC MONITORING/USE OF GLOBAL POSITIONING SYSTEMS FOR SEX OFFENDERS March 1, 2012 REPORT ON
More informationHealthcare-Associated Infections in North Carolina
Issued October 2013 2013 Healthcare-Associated Infections in rth Carolina Reporting Period: January 1 June 30, 2013 Healthcare Consumer Version (Revised vember 2013) N.C. Healthcare-Associated Infections
More informationTBI Approved Providers (Updated February 2018)
North Central Nash Adamson Ashley Nash-Rocky Mount Public abadamson@nrms.k12.nc.us W: 252-451-2877; W2: 252-567-0614 SouthEast Craven Akers Emily Craven County emily.akers@cravenk12.org 252-244-3225 SouthWest
More information2015 Legislative Update
2015 Legislative Update Purchasing and Contracting Norma Houston 2016 CAGP Spring Conference This Morning We ll Discuss... 1. Purchasing and Contracting 2. Construction Contracting 3. Property Disposal
More informationNORTH CAROLINA PUBLIC COMMUNITY COLLEGE & UNIVERSITY ANNUAL RECYCLING REPORT
NORTH CAROLINA PUBLIC COMMUNITY COLLEGE & UNIVERSITY ANNUAL RECYCLING REPORT JULY 1, 2015 JUNE 30, 2016 North Carolina Department of Environmental Quality Division of Environmental Assistance and Customer
More informationNorth Carolina 4-H Academic Scholarship Program 2018 Program Year Scholarship Guidelines Deadline to Apply: February 1, 2018 This is State Deadline
North Carolina 4-H Academic Scholarship Program 2018 Program Year Scholarship Guidelines Deadline to Apply: February 1, 2018 This is State Deadline We are pleased to announce that through the North Carolina
More information40th Year Cultivating Economic Growth: A Workshop Tour
40th Year 1975-2014 www.ncacc.org JULY 2014 VOLUME 40, NO. 7 NCACC Annual Conference an important event for commissioners Being a county commissioner is a fulltime job with part-time pay. The benefits
More informationRevising State Child Support Incentive System Could Promote Improved Performance of County Programs
Revising State Child Support Incentive System Could Promote Improved Performance of County Programs Final Report to the Joint Legislative Program Evaluation Oversight Committee Report Number 2014-08 July
More information