JOB DESCRIPTION. Other support team members Other professionals Family members Team Lead

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1 JOB DESCRIPTION REF NO: WCM658/PBIR/LS per hour JOB TITLE: Deputy Team Leader SALARY: National Living Wage (currently 7.83 per hour) on call rates LOCATION: Client s home and community in Christchurch, Dorset per hour Sundays DATE: 7 March 2018 HOURS PER WEEK: RESPONSIBLE TO: 96 hours (day shifts at client s home) averaged across 4 weeks, 144 on-call (from own home) night hours averaged across 4 weeks. Case Manager REPORTING TO: LIAISING WITH: Team Leader CLOSING DATE: 30 April 2018 JOB PURPOSE: Other support team members Other professionals Family members Team Lead Case Manager Background Our client sustained a severe brain injury 15 years ago. He has recently purchased his own house and initially lived there with 24-hour support, which has now been reduced to 12-hour support throughout the day, in addition to an on-call support for the remaining time. He is able to express what he feels his care needs are and make his wishes understood. He is a mobile individual who requires support assist him accessing meaningful, purposeful and enjoyable activities and help me be the best I can be. He has an excellent long-term memory but has some difficulty retaining some new pieces of information. He is less able to take on large amounts of information, which can cause him to become overloaded and irritated. He understands that support workers will help him to recognise potential behavioural triggers and use the strategies and positive behavioural support plan recommended to modify behaviour. Purpose The deputy team leader is required to support the team leader in providing a well coordinated and effective support package for the client. The deputy team leader will work as part of the team in the provision of hands on care as and when required. The deputy team leader will act with the team leader and case manager in leading the team

2 in order to: Support the client and to ensure his general well-being. Ensure consistency and high standards of support. Provide supervision and support and to identify any training needs for the members of the care team. Ensure the client s safety and physical well-being at all times. Facilitate the client s independence by adopting the appropriate approach as advised by the case manager and therapists. GENERAL PHILOSOPHY The client should be treated with respect and dignity, be spoken to and thought of in a non-judgemental, respectful and caring way, acknowledging their individuality. The deputy team leader will assist the client to exercise choice and control over her own life as far as he is able in everyday matters but taking into consideration cognitive and physical problems. The deputy team leader should enable the client to use community facilities such as shops and attend community events as appropriate. The deputy team leader will ensure that their knowledge is updated and that any training needs are discussed with the team leader / case manager. MAIN RESPONSIBILITIES / KEY DUTIES To ensure consistency of approach and standards within the team. To liaise closely with the team leader and case manager. To liaise with and support the family as required. To follow the service user plan as documented for the client and assist the team leader in updating the plan as appropriate. To ensure the professionals involved are aware of the client s routine and any changes in it. To ensure the client has the opportunity to participate in activities and that their week is appropriately structured achieving a balance between work and rest for the client. To be aware of any significant changes in the client s health, functioning or behaviour, and inform the GP, district nurse, hospital, family, team leader and case manager as appropriate. To encourage the client s independence as far as possible. To be aware of the client s vulnerability and take precautions to protect it.

3 To be aware of the client s physical behavioural challenges. To respect confidentiality at all times. To be aware of the client s limitations and strengths. To ensure training opportunities are taken. To undertake training in the client s care regime within the home and other locations visited as appropriate. To undertake training in all relevant skills to undertake the role, as identified by case manager in liaison with other professionals involved in delivery of rehabilitation for client. To adhere to guidelines when taking the client out in a vehicle. To deliver therapeutic programmes as directed by the relevant professionals. To undertake relevant risk analyses on every shift. Provide feedback to the team leader on all aspects of the client s well-being and his care regime. Support the team leader in planning rotas, accommodating annual leave / sickness cover by arranging bank support workers and agency as needed, and maintain appropriate staff records. To research and coordinate suitable trips / activities. Manage petty cash and oversee financial transactions. Be aware of and assist in, the procedures for: o Following behavioural management plan o Maintaining records of financial transactions. To undertake other duties as may from time to time be assigned to you by the case manager or team leader. GENERAL DUTIES To be aware of the problems that the client may have due to their Brain Injury. Attend relevant training days and sessions when the opportunity arises. Attend staff and team meetings as requested. To carry out domestic chores as appropriate. To use information technology such as , intranet, electronic records etc. Keep your own record of hours worked on the time sheet. Provide feedback to the case manager and team leader on progress / problems. To be aware of the house rules, policies and procedures.

4 To organise and manage own time according to delegated workload. To complete electronic daily record sheets. To liaise with the WCM office and respond to requests in a timely manner. QUALIFICATIONS / EXPERIENCE REQUIRED NVQ Level 3 (or equivalent) in Care and previous experience in a similar role is essential. Applicants will be expected to demonstrate a high level of experience of supporting people with Brain Injury and challenging behaviour. Experience of managing others and knowledge of organising staff rotas will be required. Experience of managing on call scenarios and managing appropriately. A positive interest in active rehabilitation and a desire to enable an individual to reach his full potential is essential. The successful candidate will be expected to have excellent communication skills and experience of liaising with family members, professionals and organisations. A patient, warm, caring, reliable and trustworthy person is needed who can work as part of a team. You will be expected to use information technology such as , intranet, electronic records etc. Training and support will be provided as necessary and you are expected to maintain your IT skills in order for you to carry out your duties. Full training, supervision and support will be provided as required. Applicants must have a full driving licence as they may be required to drive the client s vehicle PERSON SPECIFICATION Qualifications, Experience, Knowledge & Skills Education / Qualifications (essential): Minimum of NVQ Level 3 (or equivalent) in Care. Knowledge / Skills / Abilities (essential): Previous experience in a similar role, within care. Experience of working cohesively within a multidisciplinary team. Experience of caring or providing support for clients with challenging behaviour. Ability to contribute effectively within a team. Maintain accurate and confidential records.

5 Knowledge / Skills / Abilities (desirable): Relevant recent training and experience in first aid; manual handling; health & safety. Good understanding of the personal and physical needs of a client with physical and / or cognitive difficulties. Knowledge of Brain Injury. Competent IT skills. Personal requirements (essential): Mature outlook. Ability to deal with stressful situations. Flexibility. Reliability. Patience. Able to use own initiative. Confidentiality discreet. Excellent communication skills both oral and written. Good observational skills. Ability to build up rapport with client, team and others. Be able to follow verbal and written instructions. Ability to maintain accurate and confidential records. To be able to maintain a consistent approach. Able to take and give constructive criticism. To be able to work as part of and lead a team, within boundaries. Able to acknowledge limitations. Non judgmental. Other requirements (essential): Full driving licence This position requires a fully enhanced disclosure request from the DBS