Welcome to and Collaborating with patients and third party presence

Transcription

1 QPA, e г l. We GPs. We д w d to be a GP. O νт n be a ch d þ a þ at, p or s, ŋ a ch d þ в be l x s. O νт n be a нt þ k, siŋ y X y or not, ŋ a нt þ x ch c e. GPs, д þat г l n t st t r нt s t storеs, рe w y в. We a ffрн to sפ вs or e st s рy y. QPA, n t st г l s: д m. Dr Paul Mara Welcome to and Collaborating with patients and third party presence Webinar certificates of participation Certificates can only be issued to participants who have attended today s session The link to the evaluation survey will now be sent directly to those who attended, using the attendee list generated by our web conferencing company, and the addresses used to log in today If you had multiple people participate from one link today, you can re-click the survey link in the and complete multiple surveys to acknowledge all participants The evaluation survey must be completed within two business days of this presentation, after which the survey will be closed and the certificates issued Please check your data entry as your name will appear as you enter it, and the certificate will be ed to the address you enter in the survey If you have any difficulty with completing the survey, please contact us as soon as possible so that we can work to resolve the issue before the survey closes 3

2 2.1.1 Respectful and culturally appropriate care Presence of a third party 4 Criterion Respectful and culturally appropriate care O с פct l y ate нʦ. 5 Patient s rights All interactions should be respectful and professional Where a carer is involved, permission should be sought to include the carer in the doctor-patient relationship Be aware of federal and state / territory legislations 6

3 Mutual respect Doctor-patient partnerships involve mutual respect, and ideally, a collaborative approach Ensure all your team have the necessary interpersonal skills for managing patients and others in your practice GPs must ensure they understand what a patient tells them, and clearly communicate what they need to tell a patient Additional services can be called upon where there may be difficulties in communicating 7 Second opinions and patient refusal Patients have a right to seek a further opinion: you should document this intent in the health record Encourage patients to return with additional advice so that this can be discussed and incorporated into your health records If a patient refuses a recommended treatment, this should also be discussed and documented Documenting these discussions and outcomes are key risk management strategies in patient care 8 Transfer of care Where a patient requests a transfer of care to another GP, this should be facilitated with a formal, documented process Similarly, when a GP no longer wishes to treat a patient, this should be carefully documented, and a process in place for instances where the patient may not accept this decision Regardless of the transfer of care, GPs remain professionally and ethically obligated to provide emergency care 9

4 Distressed patients Staff should be trained, or skilled, in understanding and interpreting patient needs, particularly in relation to distress Practices should have a private area available to offer privacy to patients in distress Where space is limited, consideration should be given to how you would accommodate a distressed patient when needed 10 Managing health inequalities Defined, culturally appropriate care provides the opportunity for practices to target high-need people and communities Where this exists, practices must still have methods for caring for patients outside the target care audience Examples of specific patient groups, where health inequality may exist, are refugees, asylum seekers, prisoners, indigenous peoples, and those from certain cultural backgrounds with inherent health risk factors 11 Respectful patient health records The respectful care mandate extends beyond face-to-face interactions, and into the health records Remember that not only reputation, but treatment, can be compromised by derogatory, prejudicial, or irrelevant statements in a patient s record 12

5 Criterion Presence of a third party сн a þ d y or be ŋ a ul þ ёr нt нt. 13 Prior consent Prior consent means asking the patient for permission before the commencement of a consultation Ideally, this would start at the reception encounter, either when a patient makes an appointment, or when the patient arrives at the practice for an appointment Consent should be reconfirmed by the GP before the consultation starts Consent should always be documented in the patient s record A process for requesting, and recording, consent in writing is ideal, but not essential 14 Who is a third party? A family member A carer A friend A guardian A chaperone A medical student Third parties A third party is anyone in the consultation who is additional to the practitioner and the patient 15

6 2.1.1 A O с not i т t or г нʦ y פcts ss, atёn or B O т n д ate w e нʦ o a sp, or e C O т n дibe at y н a нt m þat y tend to k a ёn. 18

7 2.1.1 D O т n дibe at y to р, a р, to GP r or to н a нt s to e GP s E O т n дibe ŋмнʦ ŋ a нt р ŋ a нt ॐ a GP þ r no ŋр s to F O т n дibe w r с y нʦ s st s. 21

8 2.1.1 G O т n н t / si t þ r e st т с в p to s A O т n д ate w ёr нt a нt сн a þ d y ŋ a ul. 23 Question time To ask a question please use the Question function in your GoToWebinar control panel. If you type your question in, we can read it out and answer it to share the knowledge with the audience. 24

9 Upcoming webinar sessions Dealing with difficult patients W Oct р 4 at 1pm (AEDT) 1.2 Practice information Th Oct р 19 at 2pm (AEDT) 5th edition Standards - the key changes Th N мber 2 at 1pm (AEDT) 5th edition Standards Q&A W N мber 8 at 12pm (AEDT) 5th edition Standards - the key changes W N мber 15 at 2pm (AEDT) 5th edition Standards Q&A W N мber 22 at 3pm (AEDT) 25 Webinar certificates of participation Certificates can only be issued to participants who have attended today s session The link to the evaluation survey will now be sent directly to those who attended, using the attendee list generated by our web conferencing company, and the addresses used to log in today If you had multiple people participate from one link today, you can re-click the survey link in the and complete multiple surveys to acknowledge all participants The evaluation survey must be completed within two business days of this presentation, after which the survey will be closed and the certificates issued Please check your data entry as your name will appear as you enter it, and the certificate will be ed to the address you enter in the survey If you have any difficulty with completing the survey, please contact us as soon as possible so that we can work to resolve the issue before the survey closes 26 Thank you for joining us