CLIENT INFORMATION BOOK
|
|
- Simon Simpson
- 6 years ago
- Views:
Transcription
1 CLIENT INFORMATION BOOK LINK Community Transport Inc. 18 Scammel Street Campbellfield, VIC 3061 (03)
2 The Out and About Program is supported by funding from the Commonwealth and Victorian Governments under the HACC program.
3 CLIENT INFORMATION BOOK - INDEX Page 1 Page 2 Page 2 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 18 Page 19 Page 20 LINK Community Transport Inc. Our Vision Statement Our Mission Statement Our Diversity Statement The Services We Provide Communities Supported Eligibility Client Profile Client Rights Client Responsibilities Our Volunteers Volunteer Responsibilities Commencing Transport Scheduling Safety Wheelchair Accessibility Emergency Transport Cancellations and Transport Changes Fees Privacy Policy Compliments, Comments and Complaints Out & About Community Transport Client Information Booklet V 1.0
4 LINK Community Transport Inc. LINK Community Transport Inc. is a not-for-profit organisation providing community transport solutions for people and communities in the North and West Region of Melbourne. The Out and About program is jointly funded by the Commonwealth and the Victorian Government s to provide the Home and Community Care (HACC) program. This is to provide a range of basic support services to frail aged and people with disabilities and their carers which assist them to stay living in their home longer. Through the implementation of the Active Service Model (ASM), the Out and About Program (OAP) focuses on assisting frail aged, people with a disability and/or their carers in the Northern suburbs of Melbourne to live in the community as independently and autonomously as possible by providing community transport to access a range of activities including social and recreational. LINK Community Transport Inc. recognizes and respects the diversity of the people and communities that we support and are committed to developing and delivering services that respond to their specific needs and continually improving LINK s capacity to accommodate them. This information booklet is designed to address questions you might have about LINK Community Transport Inc. and the Out and About Program. If you have any further questions or concerns, please contact the Client Services Team (03) Monday Friday between 9am and 5pm Out & About Community Transport Client Information Booklet Page 1
5 Our Vision Statement LINK Community Transport Inc. will provide leadership in meeting the needs of people who experience transport disadvantage. Our Mission Statement LINK Community Transport Inc. is committed to the development and delivery of community transport and complimentary services to enrich people s lives by increasing their connection within their community. This mission will be accomplished by applying best practice and the highest standards in all areas of our endeavour to provide :- Accessible transport services to the wider Melbourne community. Opportunities and support for volunteers. Quality training and skills development courses. Resources to other community groups. Advice in building awareness about solutions to transport disadvantaged at community, business and government levels. Our Diversity Statement LINK Community Transport Inc. recognises and respects the diversity of the people and communities that we support and are committed to developing and delivering services that respond to their specific needs and continually improving LINK s capacity to accommodate them. Out & About Community Transport Client Information Booklet Page 2
6 The Services We Provide The Out and About Program accepts requests for transport to a range of outings for HACC eligible people who have transport disadvantage :- Social and support groups; Neighbourhood house and community centre programs; Visiting friends and family in private homes, hospital, community and Aged Care settings; Exercise groups; Early intervention programs; Childcare facilities specifically for support to the carer or an outreach program; School holiday programs; Overnight and weekend respite facilities. Please note: We do not operate like a taxi service, we have limited drivers and vehicles, and a long waiting list of people wanting to travel. The request is not a booking. Other services offered by LINK include :- Volunteering opportunities; Advocacy; Community information sessions; Fee for service transport; Contracted Services; Hire a driver or Vehicle hire to community organisations Education and training; If you would like to know more about LINK s other services, please contact our office on (03) Monday Friday between 9am and 5pm Out & About Community Transport Client Information Booklet Page 3
7 Communities Supported The Out and About Program (OAP) reflects the importance of social and community connections. It helps to promote both physical and mental health for older people and people with a disability, and their carers who have trouble getting out. The Program aims to provide support for people who are experiencing difficulties in managing daily tasks but who wish to continue living at home. For example, we assist people with transport to do their shopping, meet up with friends and attend social and recreational activities. Out and About Program is available to residents who live in the following local government areas within the northern and Western area of Melbourne:- Banyule Darebin Hume Moreland Nillumbik Whittlesea Yarra Melton Wyndham Melton Wyndham Out & About Community Transport Client Information Booklet Page 4
8 Eligibility People are ELIGIBLE for the Out and About Program if:- If they are a frail older person with moderate disability or a younger disabled person with a moderate disability and/or their carer. They are eligible to receive HACC services; and They reside in the Northern or Western Region of Melbourne, which includes the local government areas of Banyule, Darebin, Hume, Moreland, Nillumbik, Whittlesea and Yarra, Melton and Wyndham; and Other options for transport are not appropriate, (e.g., unable to access public transport, unable to drive, geographically isolated); and The transport they are requesting is to a community activity; and The level of support required is appropriate for a volunteer service. Out & About Community Transport Client Information Booklet Page 5
9 Client Profile and Care Plan Client Profile In consultation with the client, carer and/or staff from referring organisations, LINK Community Transport Inc. will develop a Client Profile which includes:- Personal information; Level of assistance required; Safety concerns; Pick up and drop off procedures; Emergency contact information The service details for the individual These Client Profiles are used to brief drivers how best to assist clients. Care Plan The care plan is prepared to show the service being offered to the client and related information. The care plan will outline the day of travel the venue information, the times, the fees and the reason and goals for transport. This is then sent out to the client to be signed. 1 copy is to be kept by the client and 1 signed copy is to be returned to the office in order for transport to commence. This is kept in the client file. Any variations to the Client Profile or the care plan will be discussed with the Client. Out & About Community Transport Client Information Booklet Page 6
10 Client Rights Clients have the right to:- Be treated with respect and courtesy. Have their transport needs met. Take an active part in the decisions made about their care and to be fully informed of the outcome of all decisions made on their behalf. Have their complaints listened to and resolved within the limits of the service. Have access to an advocate. Have their privacy respected and to have access to any personal information kept by the service. Receive a quality service. Have their information treated with confidentiality. Out & About Community Transport Client Information Booklet Page 7
11 LINK Client Responsibilities As well as having rights, clients also have responsibilities. We ask clients to:- Treat all volunteers and staff with respect and courtesy. Provide a safe work environment for volunteers and staff and assist them in providing clients with safe services:- For example, by not smoking while in the presence of volunteers, staff and other clients; Not asking volunteers to lift heavy items or provide personal assistance. Take responsibility for any decisions they make. Notify us if you are unable to travel. Please provide us with any cancellations as soon as you know. 3 days notice is required if it is known that you will not be travelling, as the schedules are prepared 3 days in advance. On the day should only be if you are unwell. There may be a late cancellation fee charged if enough notice is not provided. Pay the expected fare identified for your trip. The charge varies depending on the distance of your trip. The drivers will collect your fare. A statement can be provided on request. There is also a copy of the HACC Rights and Responsibilities information included with this booklet in the client information pack. The Rights and Responsibilities information is also available in other languages. We will endeavour to provide this for you when we know your preferred language Out & About Community Transport Client Information Booklet Page 8
12 Our Wonderful Volunteers The OAP transport service provided by LINK is not a care service. It is a service provided by a dedicated team of volunteer drivers and transport assistants. The volunteers give their time freely and without payment for their work. Volunteers can choose when they work, the type of work they do and the days and the hours they are available. The vehicle is a recognised workplace and we have a responsibility to ensure our volunteers have a fulfilling and safe work environment so we ask that the volunteers are treated with courtesy and respect at all times. We will make every attempt to provide transport for the requests we receive to provide the service. As the Out and About Program is staffed by volunteers, transport can be dependent on the availability of drivers and the efficient use of resources. After commencing the service, if for any reason we are unable to provide transport, clients will be contacted immediately. The Out and About Program is a door-to-door transport service so the volunteer driver or transport assistant may accompany clients, and their carers, to and from activities. Unfortunately, in order to provide quality service for all of our clients, the volunteers and transport assistants are unable to stay with the client at their activity. If clients need additional assistance, it must be discussed with a member of the Client Services Team prior to travel. Any additional assistance that is agreed to by both the client and LINK Community Transport Inc. will be updated in the client profile. Because they are volunteers, the drivers should not be asked to lift heavy items or provide physical assistance to clients. Out & About Community Transport Client Information Booklet Page 9
13 Our Volunteers / Continued... LINK Community Transport Inc. volunteers can:- Sign an Attendance Register on behalf of the carer, if required at a juvenile client s activity. LINK Community Transport Inc. volunteers are not permitted to:- Assist with personal care or attendant care tasks such as assisting with toileting or dressing. Carry out nursing or similar duties such as assisting with the administration of medication. Carry out any task that they have not been authorised or trained to do. Sign for medication, injuries or absences from an activity. Relay messages between the client or activity staff and LINK Community Transport Inc. Volunteer Responsibilities LINK Community Transport Inc. have a responsibility to:- To treat clients with respect and courtesy; Pass on complaints and concerns to the Duty Officer; Respect the client privacy and confidentiality; Provide a quality service; Treat all information obtained with confidentiality. Out & About Community Transport Client Information Booklet Page 10
14 Commencing Transport Prior to commencement, the client will be asked to sign a Care Plan. The Care Plan outlines the agreed travel times, the cost of your trip, the commencement date and the reason and goals for transport. A new Care Plan will be completed whenever transport arrangements change. 2 copies are made and signed. 1 for the client/family and 1 for the office Transport cannot commence without a signed Care Plan. The Care Plan is also a consent form. By signing the statement, the client agrees to LINK Community Transport Inc. creating a Care Plan and Client Profile using their personal information, and using the information to brief drivers. These are internal documents and information will not be shared with any person or agency without the express consent of the client. Out & About Community Transport Client Information Booklet Page 11
15 Scheduling The agreed times, as outlined on the Care Plan, are estimates only. Travel times can be affected by traffic conditions, weather and other circumstances beyond the driver s control. We ask that the client is ready to travel 15 minutes before the agreed time. Unfortunately, the driver is unable to wait for clients if they are not ready by the agreed time due to our commitment to others that are using the service. If a driver is running excessively late (in excess of 15 minutes), all attempts will be made to notify the client as soon as possible. EXTREME HEAT POLICY The Department of Health and Human Services has developed the Victorian Heatwave Strategy which established a Heat Health Alert system. This heatwave alert is circulated to funded health care agencies nominating the day of the Heat Health Alert and notifying the agency to make any preparations necessary to respond to heatwave conditions under their Heatwave Plan. In Melbourne this occurs once a mean temperature of 30+ is forecast over a 24 hour period. LINK Community Transport Inc will respond to the recommendations received from the Heat Health Alert system and will arrange to modify or cancel services where necessary and notify clients and drivers. This is to ensure we are protecting both the volunteer drivers and you as our valued clients. Please contact us if we can explain this more for you. Out & About Community Transport Client Information Booklet Page 12
16 Safety The safety of the drivers and clients is our number one concern. It is the responsibility of all individuals to bring to the attention of LINK staff and volunteers any issues that may pose a risk to themselves, other clients and volunteers. We will endeavour to overcome any problem to the best of our ability with safety the overriding priority at all times. If the risk seriously affects client s safety and cannot be resolved, service may be suspended or withdrawn without notice. We ask all of the volunteers to report any problems or issues of concern related to the safety of clients to the Duty Officer immediately. The issue is then investigated by LINK staff and action taken if deemed necessary. Clients are always consulted as part of the investigative process and advised in advance of any action to be taken. By law, all motor vehicle passengers are required to wear seat belts where one is provided. If a client refuses to wear a seat belt, transport will be suspended until they adhere to the road law. If a client cannot wear a seat belt due to a medical condition or disability, they will need to provide a medical certificate giving authorisation. The medical certificate will need to be carried on all journeys, a copy will be held in their Client Profile. If a child requires a restraint, such as a FAS buckle guard, they will also need to provide a medical certificate or written permission from the parent, giving authorisation. Out & About Community Transport Client Information Booklet Page 13
17 Wheelchair Accessibility In order for LINK Community Transport Inc. to transport clients in wheelchairs, the size of the chair must comply with Australian Standards for Wheelchair Occupant Restraint Assemblies for Motor Vehicles, We are unable to transport clients in wheelchairs that do not comply with the dimensions specified in these standards. Client s wheelchairs will be assessed prior to confirmation of transport arrangements and other options may be discussed if necessary. All wheelchairs transported by LINK Community Transport Inc. must be clean and in sound condition. This includes functioning brakes, correctly inflated tyres, footplates in good order, joystick not loose and headrest where appropriate. When there is a review assessment, the wheelchair will also be reviewed. If it is determined in an assessment that the wheelchair requires maintenance or repair, service may be suspended until this can be addressed and rectified. For clients being transported in the wheelchair, the chair will be secured with the restraints provided. Although the chair will be secured, the client will also be required to wear the provided seat belt. For clients who are not being transported in their wheelchair, volunteers can only assist with transport if the client can bear their own weight and transfer independently. Volunteers are not permitted to manually lift a client in or out of their wheelchair. Clients who do require assistance with transfer need to discuss their requirements with a member of the Client Services Team prior to travel. Out & About Community Transport Client Information Booklet Page 14
18 Emergency Transport LINK Community Transport Inc. cannot provide emergency transport at any time. LINK Community Transport Inc. should not be given as an emergency contact. In the event of any illness or accident, whilst you are in our care, an ambulance will be called. LINK Community Transport Inc. will not be responsible for the cost of any medical assistance. If you have special needs, please advise a member of the Client Services Team so that in the event of an emergency we can provide this onto Emergency Services. Out & About Community Transport Client Information Booklet Page 15
19 Cancellations and Transport Changes If, for any reason, transport is not required, please call LINK Community Transport Inc. as soon as possible on (03) Our office hours are 9.00am to 5.00pm - Monday to Friday If the office is unattended, please leave a message on the answering machine. It is important that clients notify us of the dates any program is going to be closed. It is not the responsibility of the organiser of the activity to inform us on these occasions. Cancellations and transport changes can only be made by talking to a staff member in the office LINK Community Transport Inc. office. Messages given to volunteers cannot be processed. Clients who regularly cancel, without notifying us prior to the day of travel, may have their service reviewed. Weekend and Public Holidays. The Out and About Program does not operate on weekends and public holidays. Christmas / New Year Period. We are also closed over the Christmas/New Year period. A letter outlining the Christmas/New Year closure dates will be sent to the client 4 weeks prior to closing. Cancelled until further notice-cufn When a person has been cancelled for a period of time, they may need reassessment prior to recommencing. At least 3 working days notice must be given and Client services will need to approve recommencement and will ask you questions about health related issues. Out & About Community Transport Client Information Booklet Page 16
20 Cancellations and Transport Changes /Cont... If you are travelling with children, please ensure you contact a member of the Client Services Team to advise them. You will need to have the child s full name, date of birth and approximate height and weight to ensure provision of the correct child seat for your child. Children will not be transported unless they are in an appropriate child seat provided by LINK Community Transport Inc. The volunteer drivers are not permitted to transport any person, or equipment, not listed on their schedule. They are not permitted to pick up or drop off any person to an address not listed on their schedule without permission confirmed by the office. If clients wish to request an alteration to their agreed transport arrangement, they must notify a member of the Client Services Team on: (03) Our office hours are 9.00am to 5.00pm - Monday to Friday Confirmation of change can only be provided a couple of days prior to the day of transport. These changes are subject to availability. Out & About Community Transport Client Information Booklet Page 17
21 FEES Home & Community Care (HACC) Clients All clients are expected to pay the fare identified for their individual trip s and with the correct change. There are different fee levels depending on the length of your trip and the number of people travelling from the same location. The fee must be paid to the driver and a non payment slip will given to you to sign where a lesser amount or no payment is received. The government expect that all clients pay for the service they receive, however clients who are experiencing financial hardship may seek assistance. Please note: If making this payment is going to cause you difficulty and you have financial issues, please phone and discuss your situation with the Community Access Manager. FEE FOR SERVICE-Non HACC Clients LINK Community Transport Inc. will endeavour to provide a limited service to clients who are identified as not being eligible to receive a service under the HACC funding but who identify as being transport disadvantaged. The cost for this service depends on the distance planned for travel. Please phone us. Out & About Community Transport Client Information Booklet Page 18
22 Privacy Policy It is necessary for LINK Community Transport Inc. to maintain a record for each client comprising personal data, assessment information and transport details. Your personal information is kept in a secure location. Clients have the right to access all of their personal information, upon request. To access their file, clients need to contact the Community Access Coordinator on (03) Statistical reports are prepared using some of the information collected but do not include any data which could identify clients or any members of their family. We enforce a strict policy of confidentiality and respect for client privacy. The staff and volunteers respect the confidentiality of personal information and agree not to disclose this information outside LINK Community Transport Inc. without client permission. Clients have the right to change their mind and withdraw consent for LINK Community Transport Inc. to share information with another organisation. Out & About Community Transport Client Information Booklet Page19
23 Annual Review Process After travel commences, an annual review will take place in order to update any information or circumstances that may have changed since the initial client safety assessment. An assessment officer will visit you to observe your mobility and ensure we continue to provide you with the most appropriate service, according to your needs. You can request to have a family member, friend, carer or advocate present during the review. If you require an interpreter, LINK will organise to have one present at the time of the review. Secondly, if a driver reports concerns with your mobility, a review will be arranged to make sure LINK can continue to meet your needs. If you require. assistance that cannot be provided by LINK based on our service overview, the service may need to be suspended. We can assist you to be referred to other agencies who might better be able to assist you. Suspension of Service Service may be suspended in the event of constant cancellations. If a client cancels for more than 4 weeks in a row, their service will be placed on hold until another arrangement can be made. If the service has been placed on hold for more than 4 weeks, service may be cancelled. The client will be notified when there is a reason that we need to suspend or cancel service and it will usually relate to safety. Clients have the right to make a complaint about the decision to cancel their service. Discharge from the program can also occur when the client advises LINK that service is no longer required. This can be done verbally with a Client Services team member or in writing. We are then able to offer the contact details or provide information for that person to access other services. The client may also refer back into our service at a later date, if still eligible. Out & About Community Transport Client Information Booklet Page 20
24 Compliments, Comments and Complaints We welcome your input and would welcome any feedback you may have on the Out and About Program. Your compliments, comments and complaints can be directed to the Community Access Coordinator, LINK Community Transport Inc. Services:- by phone on:- (03) or in writing to:- LINK Community Transport Inc. 18 Scammel Street Campbellfield VIC 3061 You have the right to lodge a verbal or written complaint about any aspect of our service. A copy of our Feedback Form is attached to this Client Information Book. There is also further complaints information for external services contained in the information pack, along with this handbook. For further information on the complaints procedure, please contact the Operations Manager (03) Monday Friday between 9am and 5pm Out & About Community Transport Client Information Booklet Page 20
25 Feedback Form Compliments, comments and complaints are always welcome. They play a valuable role in improving our services. You are welcome to remain anonymous, however, if you would like to be informed of the result of your feedback please fill in your details below. Name Address Contact Details (Home ) (03) (Work) (03) (mobile) Your relationship to the person we support Self Advocate/friend Carer Member of the Public Staff member Volunteer Guardian Would you like to be kept up to date during the investigation? Yes No (If you have chosen to be kept up to date, you must provide your details)
26 Feedback Form Details of your feedback What would you like to see happen as a result of this? LINK Community Transport Inc. 18 Scammel Street Campbellfield, VIC 3061 Phone: Fax: admin@lct.org.au
27 IF YOU ENJOY DRIVING AND MEETING PEOPLE, As a LINK Volunteer Driver you ll be driving the newest fleet of cars and mini-buses in town and you will go home after every shift with a satisfied smile on your face, knowing that you ve helped make the world a better place. You will meet some amazing people and enjoy the many social and recreational benefits of being part of a great volunteer team at LINK Community Transport Inc. Key Requirements Driver s Licence Experience Required None. The LINK Team will provide any training required at no cost to you. Time Involved Most volunteers commit up to two full days per week. Uniform We supply a uniform at no cost to you. Costs Reimbursed We reimburse your travel costs for travelling to and from the LINK office. Office Locations Coburg North, Broadmeadows, Hurstbridge, Sunbury and Point Cook. Further Details Contact: The Manager of Volunteers on (03) Volunteering@lct.org.au Out & About Community Transport Client Information Booklet
28 ABN LINK Community Transport Inc. Building 5, 105 Newlands Road Coburg North, VIC 3058 (03) NFP Inc. Ass. A U Out & About Community Transport Education & Training Volunteering Opportunities Advocacy Transport Solutions
Participant. Information Pack
Participant Client Information Pack Consumer Directed Respite Care UnitingCare Commonwealth Respite & Carelink Centre Proud member of www.lifeassist.org.au Since 2005, the Commonwealth Respite and Carelink
More informationCONTENTS OUR VISION. Everyone in the Bathurst Community can get where they want to be, when they want to be there OUR PURPOSE
CONTENTS About Bathurst Community Transport and Contact Details. How is Community Transport Funded? Page 2. Target Group and Standards Page 3. Services Provided. Page 4. Shopping, Social Outings and Medical
More informationGuide to Assessment and Rating for Regulatory Authorities
Guide to Assessment and Rating for Regulatory Authorities April 2012 Copyright The details of the relevant licence conditions are available on the Creative Commons website (accessible using the links provided)
More informationmobility plus application package SECTION A: For completion by applicant
SECTION A: For completion by applicant York Region s shared ride, door-to-door, accessible public transit service for people with disabilities mobility plus application package Mobility Plus Application
More informationGuide to Assessment and Rating for Services
Guide to Assessment and Rating for Services September 2013 Copyright The details of the relevant licence conditions are available on the Creative Commons website (accessible using the links provided) as
More informationHOME CARE PACKAGES. INFORMATION BOOKLET Consumer Directed Care. To be read in conjunction with the Home Care Agreement
HOME CARE PACKAGES INFORMATION BOOKLET Consumer Directed Care To be read in conjunction with the Home Care Agreement TABLE OF CONTENTS Prahran Mission Home Care Package... 3 Budget & Statement, Fees...
More informationSchool Visits Policy
Trinity School School Visits Policy DOCUMENT REVIEW GOVERNOR APPROVAL DATE: 5 June 2015 COMMITTEE RESPONSIBLE: Resources NEXT REVIEW DATE: 1 June 2018 School Visits Introduction Purpose: Outdoor Education
More informationApplication for Volunteer Work
Application for Volunteer Work Volunteer Services All new volunteers are required to complete an Application for Volunteer Work form. The information on this form will be treated in strict confidence under
More informationRights and Responsibilities. A guide for patients, carers and families
Rights and Responsibilities A guide for patients, carers and families NSW DEPARTMENT OF HEALTH 73 Miller Street North Sydney NSW 2060 Tel. (02) 9391 9000 Fax. (02) 9391 9101 www.health.nsw.gov.au This
More information1. OVERVIEW OF THE COMMUNITY CARE COMMON STANDARDS GUIDE
OVERVIEW OF THE GUIDE SECTION 1 1. OVERVIEW OF THE COMMUNITY CARE COMMON STANDARDS GUIDE This section provides background information about accountability requirements related to the community care programs
More informationNon-Emergency Medical Transportation
HOW TO REQUEST Non-Emergency Medical Transportation This a guide on how to use the transportation benefits offered by the HUSKY Health Program Table of Contents Important Resources 3 What Is NEMT? 3 Who
More informationNOTE: PARTICIPANTS IN THE NDIS ARE NOT ELIGIBLE FOR EQUIPMENT FOR LIVING GRANTS
EQUIPMENT for LIVING INDIVIDUAL GRANT NOTE: PARTICIPANTS IN THE NDIS ARE NOT ELIGIBLE FOR EQUIPMENT FOR LIVING GRANTS GRANT APPLICATION INFORMATION PACK 2017-18 This Information Package This package provides
More informationProvider Service Expectations Transportation Services SPC 107 Provider Subcontract Agreement Appendix N
Provider Service Expectations Transportation Services SPC 107 Provider Subcontract Agreement Appendix N Purpose: Defines requirements and expectations for the provision of subcontracted, authorized and
More informationCommunity Support Worker Position Description
Community Support Worker Position Description Position Details Position Title: Community Support Worker Division: Supported Living and Community Services Reports to: Service Manager/Service Coordinator
More informationIntroduction 1. The Academy has a strong commitment to the added value of learning beyond the statutory Academy day and beyond the Academy premises.
Educational Trips and Visits Policy Policy Ref: Educ 024 Status Purpose Committees Staff and Pupil Wellbeing Other linked policies Issue date July 2016 Review Date (every two July 2018 years) 1 Introduction
More informationSPECIAL NEEDS POLICY. Wide Bay Respite Services
SPECIAL NEEDS POLICY Wide Bay Respite Services Contents Policy: 3.1 Special Needs... 3 Policy: 3.2 Individual Needs... 5 Policy: 3.3 Participation & Integration... 7 Policy: 3.4 Valued Status... 9 Policy:
More informationNon-Emergency Medical Transportation
Non-Emergency Medical Transportation Last Updated: April 18, 2018 This a guide for healthcare facilities requesting nonemergency medical transportation on behalf of HUSKY Health members in the State of
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION Position Reports to Direct reports Status Location Terms of employment Senior Caseworker, Aboriginal Cradle to Kinder Program Team Leader, Aboriginal Cradle to Kinder Nil Full time,
More informationExcursion Policy. RATIONALE:
Excursion Policy An extended guide to School Excursions can be found in the DEECD s School Safety and Risk Management section in: http://www.education.vic.gov.au/management/governance/referenceguide/enviro/4_4.htm
More informationOutpatient clinics. Information for patients and carers. Aberdeen Royal Infirmary
Outpatient clinics Information for patients and carers Aberdeen Royal Infirmary This leaflet is also available in large print and on computer disk. Other formats and languages can be supplied on request.
More informationYour Rights and Responsibilities
Your Rights and Responsibilities THE SALVATION ARMY SOUTH AUSTRALIA DIVISION 39 Florence Street FULLARTON. SA. 5063. Phone: (08) 8408 6900 Our Vision Empowered by Jesus Christ, Salvationists and staff
More informationSchool Visits Policy and Procedures (including EYFS)
School Visits Policy and Procedures (including EYFS) 1. General A school visit is defined as any visit, holiday, day trip, or other activity, which involves students being supervised by staff or other
More informationDefibrillators for Sporting Clubs and Facilities Program : Round 5. Application Guidelines
Defibrillators for Sporting Clubs and Facilities Program 2015 19: Round 5 Application Guidelines Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne. State of Victoria, Department
More informationProcedures: All excursions and incursions need to be approved by the Centre Director before the planning commences.
EXCURSION AND INCURSION POLICY Rationale At CELC, excursions and incursions are planned to provide the children with an invaluable learning experience to explore the broader community and extend learning
More informationResponsive, Flexible & Sensitive Domiciliary Care. Service User Handbook
Responsive, Flexible & Sensitive Domiciliary Care. Service User Handbook PRACTICAL CARE BACKGROUND Practical care is a domiciliary care agency established by C.C.C. LTD (Caring, Catering, Cleaning) to
More informationEducational Visits Policy
Educational Visits Policy Educational Visits Policy At The Downs Primary School and Nursery visits outside of the school environment are regarded as valuable and educationally enriching for the children
More informationMilton Keynes Education Trust
Milton Keynes Education Trust Educational Visits Trust Policy June 2015 Date approved by Board of Directors July 2013 Committee oversight Learning, Teaching & Student Welfare Review date July 2017 Responsible
More informationCommonwealth Respite & Carelink Centre
Commonwealth Respite & Carelink Centre Southern Region A Service for Carers Urgent Respite (24 Hours) Carelink Information Service (Business Hours) Overview The Commonwealth Respite and Carelink Centre
More informationThis policy will impact on: Clinical practices, administrative practices, employees, patients and visitors. ECT Reference: Version Number:
TAXI POLICY Policy Title: Executive Summary: Taxi Policy This policy provides guidance to staff to ensure the efficient and effective use of internal resources, and minimise costs to the Trust by the appropriate
More informationPolicy No. AD I1 ** Information from collection to retention shall be managed according to relevant legislation.
Community Living and Respite Services Inc. (CLRS) Policy No. AD I1 ** Issue No. 6 Issue Date: May 2005, August 2009February 2011Renamed Previously Information Privacy Policy. Revised Date February 2011,
More informationService User Guide ( To be read in conjunction with your Service User Contract )
Service User Guide ( To be read in conjunction with your Service User Contract ) Our Principles: Our Service User Guide aims to provide information about Essential Nursing and Care Services Limited, the
More informationYea & District Memorial Hospital. A Guide to Services. Yea Community Health Services Yea District Nursing Service Visiting Services Private Services
Yea & District Memorial Hospital A Guide to Services Yea Community Health Services Yea District Nursing Service Visiting Services Private Services Updated October 2012 1 Who we are Contents Vision To be
More informationOutside School Hours Care
Outside School Hours Care Parent Handbook 2013 Contact details Huntly Primary School- 54488866 Mobile-: OSHC (between 3.30pm-6.00pm) 0497221272 101 Brunel St Huntly 3551 Website www.huntly-ps.vic.edu.au
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION Position Reports to Team Leader, Aboriginal Cradle to Kinder Program Manager, Intensive Services Direct reports Caseworkers x 3 Status Location Terms of employment Full time, 38 hours
More informationService Coordination Procedure
[insert organisation/name/logo] Service Coordination Procedure 1. Overview of the Procedure This procedure provides guidance on service coordination by service coordinators. Staff, students, and volunteers
More informationCreative Support - North Lincolnshire Service
Creative Support Limited Creative Support - North Lincolnshire Service Inspection report Scotter House West Common Lane Scunthorpe South Humberside DN17 1DS Tel: 01724843076 Date of inspection visit: 04
More informationScope of Service Transportation (Specialized Transportation)
Scope of Service Transportation (Specialized Transportation) SPC: 107 Provider Subcontract Agreement Appendix N Purpose: Defines requirements and expectations for the provision of subcontracted, authorized
More information55 PA. Code, Chapter (Family Child Day Care Homes, )
55 Pa. Code 3290.171 3290.171. Consent. The operator shall obtain written consent from the parent for transportation by the facility staff. 55 Pa. Code 3290.171, 55 PA ADC 3290.171 55 Pa. Code 3290.172
More informationPosition Title: Kinship Care Case Worker Team: Kinship Care Region: Gippsland Supervisor: Senior Worker Kinship Care
Position Title: Kinship Care Case Worker Team: Kinship Care Region: Gippsland Supervisor: Senior Worker Kinship Care OUR VISION AND FOCUS Our Vision at Berry Street is that all children have a good childhood,
More informationPOSITION DESCRIPTION. Outreach Case Manager Connections Program
POSITION DESCRIPTION Position title: EFT/Hours: Outreach Case Manager Connections Program 1.0 EFT/38 hours per week Award/Classification: Social, Community, Home Care and Disability Services Industry Award
More informationStudent Handbook (SOPF ) NECA Training. RTO No
Student Handbook (SOPF 11-001) NECA Training RTO No. 91632 NECA Training Ltd ASQA No: 91632 Lvl 3, 28 Burwood Road Burwood NW 2134 P: 029 744 1099 F: 029 744 1830 Email: skills@neca.asn.au Student Handbook
More informationADULT LONG-TERM CARE SERVICES
ADULT LONG-TERM CARE SERVICES Long-term care is a broad range of supportive medical, personal, and social services needed by people who are unable to meet their basic living needs for an extended period
More informationResident Rights in Nursing Facilities
Your Guide to Resident Rights in Nursing Facilities 1-800-499-0229 1 Table of Contents The Ombudsman Advocate...3 You Take Your Rights with You...4 Federal Regulations Protect You...5 Medical Assessment
More informationClover Independent Living
Clover Independent Living Ltd Clover Independent Living Inspection report 6 Harrow View Harrow London Middlesex HA1 1RG Date of inspection visit: 28 March 2017 Date of publication: 15 May 2017 Tel: 02034179823
More informationDISABILITY EQUIPMENT GRANT INFORMATION & GUIDELINES
DISABILITY EQUIPMENT GRANT INFORMATION & GUIDELINES Disability Equipment Grants (DEG) assists West Australian individuals with permanent disabilities. Grants are available for specific items of assistive
More informationPerformance Standard Procedures Person(s) Responsible (a)
1310.10(a) 1) to and from center-based programs AA, ED is provided through contracted services with local providers. 2) Bussing is made available to all children enrolled in center-based classrooms, within
More informationDomiciliary Care Agency East Area
The Regard Partnership Limited Domiciliary Care Agency East Area Inspection report Fenland View Alexandra Road Wisbech Cambridgeshire PE13 1HQ Date of inspection visit: 18 January 2017 Date of publication:
More informationTrueblue Nurses Moving and Handling Policy
Trueblue Nurses Moving and Handling Policy Policy Statement -The aim of Trueblue Nurses is to avoid the manual moving of people and loads where there is a risk of injury, so far as is reasonably practicable.
More informationQueenswood Educational Admissions Policy Visits Policy
ueenswood Educational Admissions Policy Visits Policy Educational Visits Policy 1 ueenswood Educational Visits Policy ueenswood Educational Visits Policy Policy statement UEENSWOOD EDUCATIONAL VISITS POLICY
More informationIntensive Care / High Dependency Unit
James Paget University Hospitals NHS Foundation Trust Intensive Care / High Dependency Unit Information for Patients and Visitors Telephone: 01493 452277 or 452274 Nurse s name dealing with initial admission...
More informationCumbrae House Care Home Service Adults 4-18 Burnbank Terrace Glasgow G20 6UQ Telephone:
Cumbrae House Care Home Service Adults 4-18 Burnbank Terrace Glasgow G20 6UQ Telephone: 0141 332 5909 Inspected by: Alison McEleny Type of inspection: Unannounced Inspection completed on: 20 September
More informationIndigenous Leadership Scholarship
Section A Personal and Contact Details APPLICANT DETAILS The Australian Uranium Association Indigenous Leadership Scholarship APPLICATION FORM Mr / Mrs / Ms / Miss / Other (please specify)... Family Name...
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Bristol Ambulance EMS Jacwyn House, 1 Kings Park Avenue, St
More informationKidney Health Australia Survey: Challenges in methods and availability of transport for dialysis patients
Victoria 5 Cecil Street South Melbourne VIC 35 GPO Box 9993 Melbourne VIC 3 www.kidney.org.au vic@kidney.org.au Telephone 3 967 3 Facsimile 3 9686 789 Kidney Health Australia Survey: Challenges in methods
More informationOrchard Home Care Services Limited
Orchard Home Care Services Limited Orchard Home Care Inspection report 2 Ashfield Terrace Chester-le-street County Durham DH3 3PD Tel: 0191 389 0072 Website: www.cqc.org.uk Date of inspection visit: 12
More informationHome care Client handbook
Home care Client handbook Contents Our Services About Alpha Nursing Accessing Home Care Services Code of Conduct Privacy Person Centred Planning Family Assistance Advocacy Contacting Alpha Nursing Hours
More informationCarewatch (Black Country)
Carewatch Care Services Limited Carewatch (Black Country) Inspection report First Floor DBH Castlemill Burnt Tree Dudley West Midlands DY4 7UF Tel: 01215053700 Website: www.carewatch.co.uk Date of inspection
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. St Marys Nursing Home 344 Chanterlands Avenue, Hull, HU5 4DT
More information1. Title: Health and Safety Policy
1. Title: Health and Safety Policy 2. Introduction Our school is committed to doing all that we can to ensure that the students in our care are healthy, safe and enjoy emotional well-being. We also have
More informationWoodlea Cottage Care Home Service Children and Young People Woodlea Cottage Muirend Road Burghmuir Perth PH1 1JU Telephone:
Woodlea Cottage Care Home Service Children and Young People Woodlea Cottage Muirend Road Burghmuir Perth PH1 1JU Telephone: 01738 474705 Type of inspection: Unannounced Inspection completed on: 9 January
More informationMEDICAL UNIVERSITY OF SOUTH CAROLINA DEPARTMENT OF PUBLIC SAFETY. EFFECTIVE DATE: 1 January 1999 PAGE 1 OF 10
MEDICAL UNIVERSITY OF SOUTH CAROLINA DEPARTMENT OF PUBLIC SAFETY POLICY AND PROCEDURE # 70 SUBJECT: Searching and Transportation of Prisoners EFFECTIVE DATE: 1 January 1999 PAGE 1 OF 10 REVIEW DATE: 30
More informationOccupational Health and Safety Policy
Occupational Health and Safety Policy Staff must make themselves aware of Occupational Health and Safety policies and guidelines as they relate to their workplace and position. Staff must observe safe
More informationUoA: Academic Quality Handbook
UoA: Academic Quality Handbook UNIVERSITY OF ABERDEEN COMPLAINT HANDLING PROCEDURE 1 POLICY The University is committed to providing a high level of service to students, applicants, graduates, and members
More informationJOB DESCRIPTION. As specified in the job advertisement and the Contract of. Lead Practice Teacher & Clinical Team Leader
JOB DESCRIPTION JOB TITLE: Student Health Visitor BAND: Agenda for Change Band 5 HOURS AND: DURATION As specified in the job advertisement and the Contract of Employment AGENDA FOR CHANGE (reference No)
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Dovehaven Nursing Home 9-11 Alexandra Road, Southport, PR9 0NB
More informationCONSULTATION ONLY - NOT FOR FURTHER DISSEMINATION
Home Police Pursuits Police Pursuit When a situation falls within the definition of Pursuit, officers will need to decide whether a pursuit is justified, proportionate and conforms to the principle of
More informationDelegations and Authorities: In Line with Delegations Policy ORGANISATIONAL INFORMATION OUR VISION AND FOCUS ROLE CONTEXT
Position Title: Senior Clinician Therapeutic Specialist Supervisor: Clinical Team Leader Delegations and Authorities: In Line with Delegations Policy ORGANISATIONAL INFORMATION Team: Therapeutic Foster
More informationMoving and Handling Policy
Welburn Hall School Moving and Handling Policy Review Period: Two years Next review Due: Summer Term - 2017 Reviewed: HS 7.6.10. CM May 11, CM May 13, CM May 15 Adopted by Governors: 20.5.15 Moving & Handling
More informationAUSTRALIAN RESUSCITATION COUNCIL PRIVACY STATEMENT
AUSTRALIAN RESUSCITATION COUNCIL PRIVACY STATEMENT Personal Information The Australian Government website provides detailed information on the Rights and responsibilities with respect to Privacy Law on
More informationGuide to the Continuing NHS Healthcare Assessment Process
Guide to the Continuing NHS Healthcare Assessment Process Continuing NHS Healthcare (CHC) is a package of care arranged and funded solely by the NHS, where it has been assessed that the person s primary
More informationChrysalis Care Ltd. Chrysalis Care Ltd. Overall rating for this service. Inspection report. Ratings. Good
Chrysalis Care Ltd Chrysalis Care Ltd Inspection report 1210 Arlington Business Park Theale Reading Berkshire RG7 4TY Tel: 01189429889 Website: www.chrysaliscareathome.org Date of inspection visit: 23
More informationKATUNGA PRIMARY SCHOOL
EXCURSIONS AND ACTIVITIES POLICY Overview / Definition An excursion is an activity organised by a school (not including work experience) during which students leave the school grounds to engage in educational
More informationThe Governing Body of Blackfen School for Girls adopted this Education Visits Policy on.
The Governing Body of Blackfen School for Girls adopted this Education Visits Policy on. Next review date is: December 2016 Statutory Statement There is no legal requirement to have an EVC. However it
More informationPassenger transport in isolated urban communities supplementary note
Passenger transport in isolated urban communities supplementary note About pteg pteg represents the six Passenger Transport Executives (PTEs) which between them serve more than eleven million people in
More informationKey sources of information about volunteering in Victoria
Key sources of information about volunteering in Victoria Introduction This information sheet provides a list of key documents about volunteering, a brief overview of what each document contains, and links
More informationRegistered Nurse (Mental Health) Position Description
Registered Nurse (Mental Health) Position Description TITLE LOCATION AWARD/SALARY APPOINTMENT SERVICE AREA REPORTS TO SUPERVISION Registered Nurse (Mental Health) Various Positions - North West Tasmania
More informationSt John Ambulance Australia SA Inc. Membership Application Form (18+)
Your Personal Details: Member Number (If previous member): Title: First Name: Surname: Middle Names: Preferred Name: Home Address: Suburb: Post Code: Postal Address (if different from above): Suburb: Post
More informationRegistering your business name
REGULATORY GUIDE 235 Registering your business name March 2012 About this guide This guide is for people who wish to run a business in Australia using a business name. This guide explains when you must
More informationEnhanced service specification. Avoiding unplanned admissions: proactive case finding and patient review for vulnerable people
Enhanced service specification Avoiding unplanned admissions: proactive case finding and patient review for vulnerable people 1 Enhanced service specification Avoiding unplanned admissions: proactive case
More informationWELCOME TO THE MEDICAL ASSISTANCE TRANSPORTATION PROGRAM! (MATP)
WHAT IS MATP? WELCOME TO THE MEDICAL ASSISTANCE TRANSPORTATION PROGRAM! (MATP) The Medical Assistance Transportation Program (MATP) is a transportation service available to Medical Assistance (MA) consumers
More informationEssential Nursing and Care Services
Essential Nursing & Care Services Ltd Essential Nursing and Care Services Inspection report Unit 7 Concept Park, Innovation Close Poole Dorset BH12 4QT Date of inspection visit: 09 February 2016 10 February
More informationNational Footy Facilities Fund. Guidelines
National Footy Facilities Fund Guidelines CONTENTS 1. ABOUT THE NATIONAL FOOTY FACILITIES FUND... 3 2. PROGRAM OBJECTIVES... 3 3. DEVELOPMENT CONSENT REQUIREMENTS... 3 4. FUNDING AVAILABLE... 4 5. WHO
More informationHealth and Safety Policy
Introduction Health and Safety Policy BSB is committed to ensuring health and safety good practice across all areas of school life. We take our responsibility for the health and safety of staff, pupils,
More informationSpecialized Transportation Application Form
Specialized Transportation Application Form GENERAL: Our Special Mobility Assistance Required Transportation (S.M.A.R.T. Bus) Service is an accessible curb to curb service for seniors, and those unable
More informationDAVENANT FOUNDATION SCHOOL EDUCATIONAL TRIPS AND VISITS POLICY
P O L I C Y D E T A I L S Policy Name Educational Trips and Committee Responsible Estates visits Status MANDATORY Committee Person i/c Mr Roy Taylor Produced by JBD First Agreed January 2013 Date Produced
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION POSITION DETAILS Local Title and Program Area Team Leader, Disability Services Program Position Number D 13 Classification, Time Fraction & Duration Responsible to Qualifications Location
More informationEducational Visits Policy
Educational Visits Policy Policy review Date November 2017 Date of next Review November 2018 Reviewed by Headteacher Chair of Governors SLT Mrs Georgina Delmonte Mr Brian Davy This policy has been reviewed
More informationSheffield. Juventa 4 Care Ltd. Overall rating for this service. Inspection report. Ratings. Good
Juventa 4 Care Ltd Sheffield Inspection report 26 Halsall Drive Sheffield South Yorkshire S9 4JD Tel: 07908635025 Date of inspection visit: 15 September 2017 18 September 2017 Date of publication: 11 October
More informationREGISTRATION FOR HOME SCHOOLING
NSW Education Standards Authority REGISTRATION FOR HOME SCHOOLING AUTHORISED PERSONS HANDBOOK April 2018 Disclaimer: The most up-to-date Authorised Persons Handbook at any time is available on the NSW
More informationGrandview House Ltd Accommodation
Grandview House Ltd Accommodation Grandview House Care Home is situated on the High Street in Grantown-on-Spey near to the River Spey, which is a renowned salmon river. Grantown is a small, picturesque
More informationConstruction Training International
Construction Training International Student Information Handbook For Accredited Courses 2018 Student Information Handbook (2018- Accredited Courses) Page 1 of 17 Student Information Handbook Table of Contents
More informationHOME TREATMENT SERVICE OPERATIONAL PROTOCOL
HOME TREATMENT SERVICE OPERATIONAL PROTOCOL Document Type Unique Identifier To be set by Web and Systems Development Team Document Purpose This protocol sets out how Home Treatment is provided by Worcestershire
More informationTABLE OF CONTENTS. Assistance offered by The Leila Rose Foundation. Guidelines for Assistance. LRF Privacy Policy. Patient Advocate Disclaimer
TABLE OF CONTENTS Assistance offered by The Leila Rose Foundation Guidelines for Assistance LRF Privacy Policy Patient Advocate Disclaimer LRF Consent Form Application for Assistance Checklist 3 4 6 8
More informationFordingbridge. Hearts At Home Care Limited. Overall rating for this service. Inspection report. Ratings. Requires Improvement
Hearts At Home Care Limited Fordingbridge Inspection report 54 Avon Meade Fordingbridge Hampshire SP6 1QR Tel: 01425657329 Website: www.heartsathomecare.co.uk Date of inspection visit: 25 July 2017 26
More informationOSHC Vacation Care Program Acting Director: Monica Velea Acting Assistant Director: Kimberly Bohmer
Phone: 8332 5762 Email: mpsoshc@chariot.net.au www.magillschool.sa.edu.au OSHC Vacation Care Program Acting Director: Monica Velea Acting Assistant Director: Kimberly Bohmer Monday 16 th April 2018 Friday
More informationPolicy for Non- Emergency Patient Transport (NEPTS) October 2017
Policy for Non- Emergency Patient Transport (NEPTS) October 2017 NHS North Norfolk CCG, NHS Norwich CCG, NHS South Norfolk CCG, NHS West Norfolk CCG 1 Version Circulated to Date Draft 1 Eligibility working
More informationGuideline of School Transport Services
Guideline of 2014-2015 Page 2 Contents Introduction. page 3 Bus Zone area.... page 4 Welcome to the Transport Service, Regular and ECA bus time table page 5 Standard of Vehicles, Routings. page 6 Service
More informationDeputise and take charge of the given area regularly in the absence of the clinical team leader who has 24 hour accountability and responsibility.
JOB DESCRIPTION AND Public Health Nurse School Nurse PERSON SPECIFICATION FOR: AGENDA FOR CHANGE BAND: Band 6 HOURS AND DURATION; As specified in the job advertisement and the Contract of Employment AGENDA
More informationStairways. Harpenden Mencap. Overall rating for this service. Inspection report. Ratings. Good
Harpenden Mencap Stairways Inspection report 19 Douglas Road Harpenden Hertfordshire AL5 2EN Tel: 01582460055 Website: www.harpendenmencap.org.uk Date of inspection visit: 12 January 2016 Date of publication:
More information1 NQS National Regulations Aim Insurance While on the Excursion Excursion Risk Assessment Form...
EXCURSION POLICY Contents 1 NQS... 2 2 National Regulations... 2 3 Aim... 2 4 Related Policies... 2 5 Implementation Excursion Risk Assessment and Planning Process... 2 6 Procedure for Planning an Excursion...
More information