Professional Development: Maintaining Physician Well-Being. Donna Schwabe, PhD Carrie Horwitch, MD, MPH, FACP Eileen Barrett, MD, MPH, FACP

Transcription

1 Professional Development: Maintaining Physician Well-Being Donna Schwabe, PhD Carrie Horwitch, MD, MPH, FACP Eileen Barrett, MD, MPH, FACP

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4 Why are we burning out? Time demands Lack of control Workload/intensity Financial pressures Unmet personal needs Lack of a voice in important matters Chaotic workplaces Personal attributes

5 Ric Richard Gunderman, MD The Atlantic

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8 The Virginia Mason Experience Extended appointment times

9 Work place engagement Enable control Structure rewards Build community Promote fairness Recognize values Use clinician instead of provider (MD, SW, RN, ARNP, MA, PA) Patient instead of consumer Leader inclusiveness Invite and appreciate contributions adapted from Dr. Tony Back lecture

10 5 P s of organizational change Passion (for the issue) Persistence Perseverance Pilot Program (or PDSA)

11 30/30 schedule example Main issue of not enough time with patients Pilot program: having all 30 minute appts No minute appts Discussed benefits of pilot program More time with patients More time for cognitive reasoning Potential for higher RVU Able to do more preventive care More control over schedule Improved clinician satisfaction

12 Pilot Program Approval for the pilot to start July 2016 Initially 4 physicians in pilot program September 2016: added 5 additional clinicians Monitored individual wrvu, patient visits per month (adjusted for vacation/cme) Post pilot questionnaire of participants Feedback from Medical Assistants Compared Mini-Z of those in 30/30 pilot with other MDs in section

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14 Lessons learned Organizational change can happen It takes time and consistent messaging Get data Monitor the change Maintain the gains

15 San Antonio Military Medical Center Experience Creating a resident wellness program

16 What should a GME Behavioral Health Clinic be? A self-referral program whose purpose is to provide a confidential, non-stigmatizing pathway for GME and physician providers to improve their behavioral health and occupational functioning without fear of negative impact on their training or careers.

17 Core Values Appropriate help-seeking behavior is destigmatized. Confidentiality is assured, or at a minimum, carefully guarded. Occupational consequences for seeking behavioral health services are minimized. Time away from training for behavioral health treatment is protected time. Taking care of one s behavioral health improves patient safety, reduces medical errors, and enhances resilience and well being.

18 *HARBOR: A New Wellness Program Mission: To facilitate and promote a culture of greater well being among GME trainees and physicians. Core Value: All medical students, interns, residents, fellows, and physicians possess adaptive capabilities that can be elicited in the service of greater resiliency and well being. *Harnessing Adaptive Resident Behavior for Occupational Resilience

19 Approaches to Resident Wellness Active Psychological Tx Individual Group Assessment/screening Medication Mgmt. Coordination of care Hospitalization Proactive Psychoeducation Lectures, presentations Outreach Orientation for interns Brochure, online newsletter Prevention Suicide and ISP Research

20 Neuropsychology Primary Care Psychiatry Sleep Studies Legal Assistance Ombudsmen Private BH providers Support groups Institutional leadership Coordination of Care Develop relationships with other services in your institution and/or community that may be useful in promoting the wellness of residents and physicians.

21 Nagy C, Schwabe D, Jones W, et al. "Time to Talk About It: Physician Depression and Suicide" video/discussion session for interns, residents, and fellows. MedEdPORTAL Publications. 2016;12:

22 University of New Mexico Experience Grand Rounds Office of Physician and Student Wellness GME Wellness Director

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24 Activities Culture of wellness Personal resilience Efficiency of practice

25 We should agree that there is a moral imperative to supporting physician wellness. We must address physician wellness as systematically as we ve addressed other public health crises.

26 Questions? Donna Schwabe, PhD Carrie Horwitch, MD, MPH, FACP Eileen Barrett, MD, MPH, FACP