BURY COUNCIL ELMHURST CARE HOME

Transcription

1 BURY COUNCIL ELMHURST CARE HOME Statement of Purpose Registered Provider Mrs Pat Jones-Greenhalgh Executive Director of Adult Care Services Qualifications MSc, CSS, 30 Years experience as a practitioner and manager in a variety of care support Registered Manager Lynda Woodward (Temporary) Home Address Elmhurst Care Home, Whalley Road, Whitefield, M45 8WZ Telephone Number address Elmhurst.eph@bury.gov.uk Adult Care Services

2 INTRODUCTION... 2 SERVICES PROVIDED... 3 AIMS AND OBJECTIVES... 3 PHILOSOPHY OF CARE... 4 ORGANISATIONAL STRUCTURE... 5 ADMISSION PROCEDURE... 6 ACTIVITIES... 6 MEALS & REFRESHMENTS... 6 FINANCES... 7 MEDICAL CARE... 7 CONSULTATION & INVOLVEMENT... 7 VISITORS... 8 FIRE ACTION... 8 MEDICATION FOR SHORT STAY... 8 SECURITY & CONFIDENTIALITY... 9 PERSONAL PROPERTY... 9 GIFTS COMPLIMENTS, COMPLAINTS & COMMENTS INTRODUCTION Document purpose Every service will have a Statement of Purpose and a copy of this should be available in communal areas for users/ families to read if they wish to do so. The purpose of the document is simply to provide all our stakeholders including users, staff and carers with a document that gives a quick overview summary of the service and clearly explains some of the key items which people may need to know. It is also part of our priority towards delivering good practice and customer care. What is Short Term Care? Everyone needs a break from time to time and that s what short term care can give carers and the people they are caring for, whether they are frail or simply need some company or a change of scenery. Short term care may also be referred to as Respite. Page -2-

3 Respite is a short, temporary stay in a care home. The stay can be as short as a day, or as long as up to six weeks. For Carers, respite is a chance to take a break from the day to day responsibilities and spend some time looking after their own needs Respite can be adapted to meet your own individual needs and can offer you the opportunity to have to enablement to improve your ability for returning home. Within Respite you can also have a reassessment of changed needs during the stay Background Elmhurst is residential care home situated in Whitefield and provides short term/ respite care services for Older Adults in Bury. The home is a single storey building within grounds and is on the local bus and tram routes. Elmhurst is a care home with 31 bedrooms; each with en-suite facilities. The home was purpose built and is split into 3 units, each unit containing a small lounge area, kitchen areas and toilet. At present we are accommodating for 1 permanent resident and 30 respite beds. Elmhurst is able to provide 3 day care places each day 7 days a week, transport is not available at the weekend and bank holidays, and would require families to provide the transport. The criteria for admission is through a referral from either a social worker or G.P. Users that are self funding and wish to access Elmhurst can do so, and should contact the home for further information. We also provide care plans and risk assessments on consultation with users and their representatives, plans are reviewed as necessary and regularly, clients may ask to see these at any time The home operates a no smoking policy; consequently we do not allow anyone to smoke within the building. SERVICES PROVIDED There are a range of bathing services including adapted baths including therapeutic bath and shower facilities. The privacy and dignity of all users is essential and this must be respected at all times, especially during bathing, toileting, illness or any other periods of time that may be distressing to our users. Some other services available include a hairdressing service (certain days), optician and physiotherapy plus much more. If you wish to access these services by speaking to a member of staff or G.P. referral. AIMS AND OBJECTIVES To create a homely, friendly and stimulating atmosphere Page -3-

4 To assist each service user to maintain their independence To promote the values of privacy, dignity, fulfilment, respect, independence, rights and choice in all our practices To ensure that all the policies and the procedures of the department are adhered to. To listen to any complaints and act on them promptly and effectively To train staff so they meet with national care standards To provide social stimulation to all our service users To meet the needs of both carers and relatives by responding to their needs To review all care plans 4 weekly to ensure all needs are met To work with outside agencies to ensure an integrated package of care To ensure our service users cultural, religious and dietary needs are recognised and met PHILOSOPHY OF CARE Our Philosophy of Care is based on the policies, procedures and values of the Department. It dictates the way in which we approach our delivery of care and adds to the way we measure ourselves against standards. Our philosophy includes: Rights/ Respect: We place the rights of users at the forefront of our philosophy of care. We seek to advance these rights in all aspects of the environment and the service we provide and to encourage our users to exercise their rights to the full. They must have the right to live in a manner and in circumstances, which correspond as far as possible with what is normal for those people who remain in their own home. Fulfilment: A user s potential capacity- physical, intellectual, emotional or social can be best achieved by sensitive recognition and nurturing of that potential and by an understanding that it might change with time. Privacy/Dignity: We recognise that life in a communal setting and the need to accept help with personnel task are inherently invasive of a users ability to enjoy the pleasure of being alone and undisturbed. Staff must recognise sensitivities and beliefs and be courteous and respectful in all relationships and physical tasks. Independence: Users are encouraged at all times to maintain their independence to ensure quality and fulfilment of life. Staff qualities should include personal warmth, patience and respect for the needs of the individual. Risk: Users should not be discouraged from undertaking certain activities solely on the grounds that there is an element of risk. Those who are competent to judge the risk Page -4-

5 themselves should be free to make their own decisions, as long as they do not threaten the safety of others. Esteem: Staff should not under estimate the qualities, experiences and talents of users, therefore lowering their morale. Knowledge of interest in, a person s background, family and friends reinforces the esteem in which a resident is held. Choice: We aim to help users exercise the opportunity to select from a range of options in all aspects of their lives whether it be in clothes, food, what time to go to bed, which doctor they want. Equality and diversity: We encourage anti discriminatory practice and would acknowledge the rights of all persons regardless of age, race, sexual orientation, religion, disability, gender, ethnicity, culture. We aim to provide quality and professional services to our users during their time with us and our staff team play a pivotal part towards the delivery of this. Customer care is at the forefront of our staff team and along with their caring, considerate and respectful attitude; they offer the very best of care in a cheerful and friendly way/manner. ORGANISATIONAL STRUCTURE Registered Home Manager Deputy Home Manager Administrator Senior Carer Senior Carer Senior Carer Care Assistants Night Care Assistants Cooks Handy Person Domestic Assistants Kitchen Domestics All staff attend mandatory Moving & Handling, Fire Safety, Infection & Control, First Aid training, also Safeguarding Adults and Equality & Diversity. Staff are encouraged to attend various courses provided by the department. New staff are required to be inducted using the skills for care induction pack. Page -5-

6 ADMISSION PROCEDURE Admissions and discharges to the service are in line with the overall department s admission and discharge policy and procedure. A copy of the policy and procedure is available in the main office of the service. Users and/ or their relatives are encouraged to visit the service. Alternatively a member of staff can arrange an informal one-to-one visit to the user at their own home. Prior to an admission, all funding for placements must be agreed and an up to date Initial Contact Assessment (ICA) and/ or My Adult Care Assessment (MACA) must be available and sent to the service. To ensure all relevant tasks are complete, a checklist for admissions and discharges is available. ACTIVITIES There is a detailed activities programme that consists of a range of exciting and stimulating activities available to users for the period of time they are accessing the service. Some of the activities provided include bingo, dominoes, cards, board games, word games, planned trips and much more. All users are encouraged to participate in some if not all of the activities that are available; however we respect an individual s choice and decision if they do not wish to participate. As well as a detailed activities programme, there is also an opportunity to utilise the onsite hair dresser, who visits on a weekly bases. Arrangements can be made for your own hairdresser to visit if you wish. The service will endeavour to meet any religious and cultural needs to the best of its ability, and such activity should be notified to the service. MEALS & REFRESHMENTS We offer a choice of menu to accommodate various dietary needs. If there is something you want which is not on the menu we will do our best to accommodate. Users will often spend meal times with other users of the service in the communal restaurant area; however users can have their meals in the privacy of their own room if they wish. Meals are served at the following times however meals can be saved and served later if requested. Breakfast Lunch Tea Supper 8:00am 10:00am 12:00 noon 4:30pm 8:00pm onwards Drinks and light snacks are available upon request at any time of the day. Page -6-

7 FINANCES Fees are minimum and maximum, but it is means tested, This means that the charges are calculated on the individual financial circumstances of the service user. The fee includes Gas, Electric, Water, Council tax, food, 24hr care T.V license etc. It does not include personal items such as Toiletries, Hairdressing charges Bingo, Papers and telephone any trips/outings Payment can be paid either by cheque or cash. If it is preferred our finance dept. will cash your pension on your behalf From this you will receive an allowance back of the sum of minimum which can be put into a savings account and accessed by you when you require or can be given to you on a weekly/monthly basis. MEDICAL CARE If at any time during your stay, you require a visit from either a GP, District nurse, Optician, Occupational Therapist, Chiropodist, please inform a member of staff and we can assist you in arranging these visits. Service users can have a GP of their choice; GP s are requested to visit if and when required by the user, however some GP s may not visit the establishment if you do not reside in the catchment area; therefore it may become necessary for us to allocate you to a local GP to look after your medical requirements for the duration of your stay. We have a district nurse who visits; if you need the service of the district nurse we arrange this for you. There is also a chiropodist who visits and arrangements can be made for you to see them. If you already have a chiropodist and wish to carry on, we can assist you in arranging this. CONSULTATION & INVOLVEMENT Quality Assurance Our service and staff value the opinions and ideas of all our stakeholders including users and carers. The service undertakes annual quality assurance surveys to ensure continuous development and improvement. These are gained by:- Holding regular user meetings; A first review after 6 weeks attendance then at annual review meetings; Annual quality assurance questionnaires Verbal and written feedback Individual contact with families Page -7-

8 User Review Regular reviews of our users care needs are carried out in which you will be involved, along with your carer, family, relative or advocate if you should wish this to happen. The first review is six weeks then 6 months and after 1 year. The user, family or manager can request a review of their care needs at any time, if and when required. VISITORS The service operates an open visiting policy and welcomes friends/ family/ carers to visit users during their stay with us, however it is preferred if visitors could refrain from visiting users during meal times or too late during the night as this can often cause some disruption/ unsettlement to our users. For security and fire precautions we kindly ask all visitors to ensure they sign in and out of the building during their time within the establishment and if family/ friends wish to take the user out for the day, we would expect them to notify the office before leaving the building. FIRE ACTION The service follows the department s fire and emergency procedure, which include a weekly fire test; emergency lighting and smoke detectors check. Unplanned fire drills are done on a regular basis. There are a variety of fire extinguishers and fire blankets throughout the service and these are checked regularly all these procedures are recorded in the fire register There are dedicated members of staff in the service that are fully trained as Fire Marshalls. Fire exit doors are in place to comply with Fire Regulations. MEDICATION FOR SHORT STAY The amount of medication for a user should be sufficient ONLY for the duration of their stay (no more or less) and should be clearly boxed, labelled and named, prior to an admission and on their admission day should be passed to a member of staff. If a user has an extension to their stay at a later date, it will be the responsibility of the family/ social worker to ensure there is enough medication for the duration of your extension. The service cannot accept any user who does not bring the correct amount of medication for the duration of their stay. Users that are able to self medicate, should notify the home prior to an admission and should continue to self medicate as normal (if an issue arises during at any time during a users stay, they should notify the home as soon as possible). Page -8-

9 SECURITY & CONFIDENTIALITY Safeguarding of Vulnerable Adults The service operates and works alongside the departments Safeguarding Vulnerable Adults Policy and Procedure. All visitors are required to sign in and out when entering and leaving the establishment. All official visitors have to produce I.D. badges and all staff are required to wear their name badges at all times. Safe and secure environment The staff and management team of the establishment will ensure that all the required risk assessments, services and tests are carried out and reviewed on a regular basis to ensure that a safe and secure environment is provided to all our users during their stay. All windows and outside doors are checked for security at night. Data Protection All personal information held at the centre will only be shared on a need to know basis with your consent and your personal file will be kept in a secure file storage room, users have the right to ask to see records/information held about them. All computers holding your personal information will be guarded by passwords which are available to authorised staff only. A private area is available in which to discuss confidential matters with staff or any visitor you have at the centre. PERSONAL PROPERTY On admission your personal property will be recorded onto the property sheet, this is so we can identify your property if you mislay anything, especially clothing. Valuables are the responsibility of the user/ family, please ensure that all valuables are locked away in the safe provided in each bedroom, there is a 5.00 deposit required for each key/ safe and this will be refunded when a user returns the key upon discharge alternatively users may wish to give their valuables to their relative/ carer for safe keeping. All users clothing needs to be recorded onto the clothing chart upon their admission, it is the responsibility of the relative/ carer to ensure that all the users clothing is clearly labelled, however if a user is unable to do this themselves and have no relatives/ carer then the home can discreetly mark them on the users behalf. Families may wish to do their relatives laundry themselves, this is fine to do so, we ask that you inform staff, and they will ensure this is carried out. Relatives and friends are requested to inform staff if they bring any further property into the home, so that it can be entered into the property sheet. This is also needed if they take property away. All valuables brought into the establishment need to be managed as per Terms and Conditions and recorded on the checklist. We ask that large sums of money are not brought into the establishment. Page -9-

10 GIFTS Individual staff member are not permitted to accept gifts from users/ relatives or stakeholders and would be required to refuse any gift offerings. Instead if a user/relative or stakeholder would like to show their appreciation, we can accept items which can be shared amongst all staff and other users in the service e.g. chocolates, biscuits and flowers. Stakeholders are also able to show their appreciation in writing; this can be in the form of a letter, card, message in the compliments book etc. COMPLIMENTS, COMPLAINTS & COMMENTS At Adult Care Services we want to know how we can make our services better. The following information outlines the ways in which you can give us your views, or complain if you are not satisfied with our services. Comments and Compliments We welcome any of your suggestions about how we can improve services. We also want to know what we do well. We are always glad to hear from people using our services who want to compliment a particular member of staff or the service they receive. Complaints The service operates the authority s complaints procedure. If you wish to make a complaint about any aspects of the service you have received we will try to resolve your issues/ problems quickly, fairly, confidentially and impartially. The first step you should take is to contact the member of staff with whom you have been dealing with and try to sort it out with him or her. If you are still not happy at this stage you should speak to their manager. If you cannot resolve the complaint after speaking to the manager you should contact the complaints manager directly. Bury Council Adult Care Services Department Customer Services Manager Textile Hall Manchester Road Bury BL9 0DG Care Quality Commission (CQC) A COPY OF OUR LATEST INSPECTION REPORT IS ON DISPLAY IN THE MAIN ENTRANCE FOR YOU TO READ Or alternatively you can go to and click on Find an inspection report then search for care homes and care services and reports type in Elmhurst on the drop down click on care home on service establishment then click on North West on drop down on region then click search. This document is can also be made available in large print, Braille and other languages on request Page -10-